RTX 8430 User manual

SME VoIP Handset guide
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Handset Operations Manual
RTX 8430
Technical Reference Document
Version 4.1
© Jan-2016 RTX A/S, Denmark

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Table of Contents
1About This Document........................................................................................................................................ 5
1.1 Audience .......................................................................................................................................................... 5
1.2 Abbreviations................................................................................................................................................... 5
1.3 References/Related Documentations.............................................................................................................. 5
1.4 Document History ............................................................................................................................................ 5
2Making Handset Ready...................................................................................................................................... 6
2.1 Package - Contents/Damage Inspection .......................................................................................................... 6
2.1.1 Before the Package Is Opened.................................................................................................................. 6
2.1.2 Contents of the Package........................................................................................................................... 6
2.1.3 Damage Inspection................................................................................................................................... 7
2.2 Before Using the Phone ................................................................................................................................... 7
2.2.1 Installing the Battery ................................................................................................................................ 7
2.2.2 Using the Charger ..................................................................................................................................... 7
2.2.3 Handset in the Charger............................................................................................................................. 7
2.2.4 How to Open Back Cover.......................................................................................................................... 7
2.2.5 How to Replace Battery............................................................................................................................ 8
2.2.6 Handset Serial and IPEI/IPUI Number....................................................................................................... 8
3Phone Overview ................................................................................................................................................ 9
3.1 Handset –Front View....................................................................................................................................... 9
3.2 Rear View –Handset...................................................................................................................................... 10
4Display ............................................................................................................................................................. 11
4.1 Icons and Text in the Display ......................................................................................................................... 11
4.2 Menu icons..................................................................................................................................................... 12
4.3 Keys and Buttons ........................................................................................................................................... 13
4.3.1 Navigation Keys/Selection Key ............................................................................................................... 13
4.3.2 Softkeys .................................................................................................................................................. 13
4.3.3 Off-hook Key........................................................................................................................................... 13
4.3.4 On-hook, and On/Off Key ....................................................................................................................... 13
4.3.5 Speed Dial Keys....................................................................................................................................... 13
4.4 The Keypad .................................................................................................................................................... 14
4.4.1 Idle Mode, and Number Input Mode ..................................................................................................... 14
4.4.2 In Text Input Mode ................................................................................................................................. 14
4.4.3 Silent Mode from #-Key.......................................................................................................................... 14
5Basic Operation ............................................................................................................................................... 15
5.1 How to Switch the Handset On/Off ............................................................................................................... 15
5.2 Lock/Unlock the Keypad ................................................................................................................................ 15
5.3 Entering a Number in Idle .............................................................................................................................. 15
6Menu Operation .............................................................................................................................................. 16
6.1 Contacts ......................................................................................................................................................... 16
6.1.1 Add Contact ............................................................................................................................................ 17
6.1.2 Call/Edit a Contact .................................................................................................................................. 17
6.1.3 More Contacts Options .......................................................................................................................... 17
6.1.4 Speed dial/One Touch Dial ..................................................................................................................... 18

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6.2 Central Directory............................................................................................................................................ 19
6.2.1 LDAP Mode and Local Mode .................................................................................................................. 19
6.2.2 Calling a Contact in the Central Directory .............................................................................................. 20
6.3 Calls................................................................................................................................................................ 20
6.3.1 Call .......................................................................................................................................................... 21
6.3.2 View........................................................................................................................................................ 22
6.3.3 More Calls Options ................................................................................................................................. 22
6.4 Connectivity ................................................................................................................................................... 23
6.4.1 Register................................................................................................................................................... 23
6.4.2 Deregister ............................................................................................................................................... 23
6.4.3 Select PBX ............................................................................................................................................... 23
6.5 Settings .......................................................................................................................................................... 24
6.5.1 Time & Date............................................................................................................................................ 25
6.5.2 Language................................................................................................................................................. 25
6.5.3 LED Signal ............................................................................................................................................... 26
6.5.4 Power Save ............................................................................................................................................. 26
6.5.5 Security................................................................................................................................................... 27
6.5.6 Handset Name ........................................................................................................................................ 27
6.5.7 Reset Settings ......................................................................................................................................... 28
6.5.8 Status...................................................................................................................................................... 28
6.5.9 Auto Answer ........................................................................................................................................... 28
6.5.10 Silent Charging...................................................................................................................................... 29
6.5.11 Do Not Disturb...................................................................................................................................... 29
6.5.12 Hide Number ........................................................................................................................................ 30
6.5.13 Call Forward.......................................................................................................................................... 30
6.5.14 Idle Screen Saver .................................................................................................................................. 31
6.5.14 Idle Clock .............................................................................................................................................. 31
6.6 Audio Settings ................................................................................................................................................ 33
6.6.1 Silent Mode ............................................................................................................................................ 33
6.6.2 Ring Volume and Ring Melody ............................................................................................................... 33
6.6.3 Key Sound ............................................................................................................................................... 34
6.6.4 Confirmation Sound................................................................................................................................ 35
6.6.5 Coverage Warning .................................................................................................................................. 35
6.6.6 Charger Warning..................................................................................................................................... 35
7Calls Operations............................................................................................................................................... 36
7.1 Incoming call .................................................................................................................................................. 36
7.1.1 Answering an Incoming Call ................................................................................................................... 36
7.1.2 Reject an Incoming Call .......................................................................................................................... 36
7.1.3 Silencing an Incoming Call ...................................................................................................................... 36
7.1.4 Ending a Call ........................................................................................................................................... 37
7.2 Initiating a Call ............................................................................................................................................... 37
7.2.1 Initiating a Call from Idle ........................................................................................................................ 37
7.2.2 Initiating a Call from Contacts ................................................................................................................ 37
7.2.3 Initiating a Call from Calls ....................................................................................................................... 37
7.2.4 Initiating a Call from the Central Directory............................................................................................. 38
7.3 Call Holding/Retrieving .................................................................................................................................. 38
7.4 Attended and Unattended Transfer of a Call................................................................................................. 38
7.4.1 Attended Transfer .................................................................................................................................. 38
7.4.2 Unattended Transfer .............................................................................................................................. 39
7.5 Swap between Two Calls ............................................................................................................................... 40
7.6 Call Waiting .................................................................................................................................................... 41
7.7 Conference Call .............................................................................................................................................. 41

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7.7.1 Establishing a Conference Call................................................................................................................ 41
7.7.2 Terminating a Conference Call ............................................................................................................... 42
8Accessories ...................................................................................................................................................... 44
9Troubleshooting .............................................................................................................................................. 44
9.1 Operational problems.................................................................................................................................... 44

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1 About This Document
This document describes the features and functionalities available in the RTX SME VoIP DECT 8430 Handset. We
describe how to operate the handset without going into details about its mechanical features. The reference for
features and operation in this manual is RTX generic mode.
1.1 Audience
This guide is intended for everyday users as well as system administrators.
1.2 Abbreviations
For the purpose of this document, the following abbreviations hold:
DECT: Digital Enhanced Cordless Telecommunications
IPEI: International Portable Equipment Identity
MAC: Media Access Control
PBX: Private Branch Exchange
1.3 References/Related Documentations
[1]: How_To_Deploy_SME_Network_V1.4
[2]: SME VoIP System Guide, Version 4.1
1.4 Document History
REVISION
AUTHOR
ISSUE DATE
COMMENTS
1.0
KMH
08-Oct-2014
First version.
1.1
KMH
23-Dec-2014
Aligned with firmware v323.14
1.4
KMR
14-April-2015
Aligned with firmware V324.6
4.1
HDJ
15-01-2018
Aligned with firmware v410

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2 Making Handset Ready
In this chapter we briefly describe how to prepare the handset for use, install, and how to insert and charge new
batteries.
2.1 Package - Contents/Damage Inspection
2.1.1 Before the Package Is Opened
Examine the shipping package for evidence of physical damage or mishandling prior to opening. If there is proof
of mishandling prior to opening, you must report it to the relevant support center of the regional representative
or operator.
2.1.2 Contents of the Package
Make sure all relevant components are available in the package before proceeding to the next step.
In principle, every shipped handset unit package/box contains the following items:
•1 x Charger with A/C Adaptor
•2 x Battery, AAA
•1 x Handset Unit, 1 x Battery cover

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2.1.3 Damage Inspection
The following are the recommended procedure for you to use for damage inspection:
1. Examine all relevant components for damage.
2. Make a “defective on arrival - DOA” report or RMA to the operator. Do not move the shipping carton
until the operator has examined it. The operator/regional representative will initiate the necessary
procedure to process this RMA. They will guide the network administrator on how to return the
damaged package if necessary.
3. If no damage is found, then unwrap all the components and dispose of empty package/carton(s) in
accordance with country specific environmental regulations.
2.2 Before Using the Phone
The following are the precautions users should read before using the handset:
2.2.1 Installing the Battery
1. Never dispose battery in fires, otherwise it will explode.
2. Never replace the batteries in potentially explosive environments, e.g. close to inflammable
liquids/gases.
3. ONLY use approved batteries and chargers from the vendor or operator.
4. Do not disassemble, customize, or short circuit the battery
2.2.2 Using the Charger
Each handset is charged using a handset charger. The charger is a compact desktop unit designed to
automatically charge and maintain the correct battery charge levels and voltage. The handset charger is powered
by AC supply from 110-240VAC that supplies 5.5VDC at 600mA. When charging the battery for the first time, it is
necessary to leave the handset in the charger for at least 10 hours before the battery is fully charged, and the
handset is ready for use.
2.2.3 Handset in the Charger
For correct charging, ensure that the room temperature is between 0°C and 25°C / 32°F and 77°F. Do not place
the handset in direct sunlight. The battery has a built-in heat sensor which will stop charging if the battery
temperature is too high.
If the handset is turned off when placed in charger, the handset turns on and shows (shortly) the charging
message “The battery is charging”. After a while the display backlight first dim and then turns off (if demo mode
is not enabled). In this state, the handset will still respond on for example incoming calls.
If the handset is turned on when placed in charger, the display shows (shortly) the charging message “The
battery is charging”. After a while the display backlight first dim and then turns off if unless “Idle Screen Saver” is
switched on.
2.2.4 How to Open Back Cover
1. Press down the back-cover lock and lift the back cover away from the handset.
2. Remove the back cover from the handset.

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2.2.5 How to Replace Battery
Remove the back cover from the handset as showed in section 2.2.4 How to Open Back Cover above. Then
remove the old battery and replace it with a new one.
2.2.6 Handset Serial and IPEI/IPUI Number
The serial number and IPEI/IPUI number of each handset are found either on a label which is placed behind the
battery, or on the packaging label. First, lift off the handset back cover, lift the battery, and read the serial
number.

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3 Phone Overview
This section contains an overview of the handset from a front and a rear view.
3.1 Handset –Front View
1. Earpiece Speaker
2. Screen
3. Navigation Keys (Up/Down/Right/left)
4. Selection Key (Centre of Navigation Keys)
This functions as the activity menu key. Press this in idle to
enter all the menus available on the handset.
5. Call Key/ Accept Call Key (Off-hook key)
Press to answer a call, and it functions as a shortcut to the
call list.
6. End, ON/OFF Key, Back Key (On-hook key)
Press to end call, to return to a previous menu, and to
switch the handset on/off by long-press.
7. Right Softkey
Are used for different commands in the different menus on
the handset, and it changes according to what is displayed
on the screen.
8. Left Softkey
Are used for different commands in the different menus on
the handset, and it changes according to what is displayed
on the screen.
9. Numeric Keypad

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3.2 Rear View –Handset
10. Headset connector (3.5mm)
This is for connecting a headset. The connector is
protected against dust by the headset connector cover.
11. External Speaker
Is used for ringing, alarms, and when speaker mode is
enabled in call.
12. Battery