Sam4s ER-900 Series User manual

Getting Started with the
Sam4s ER-285 and ER-900
General Operations
Opening the Register
If the display on the register reads “CLOSED”, you will need
to open the register by assigning a clerk to it. To do this…
1. Turn the key to the <Reg> position
2. Press 1
3. Press the CLERK key
4. The register is now open and available to ring in sales.
5. To close the register, press 0 and then CLERK
Ringing in Sales
Using preset items on the keyboard
1. For items with a preset price, simply press the button
for that item on the keyboard or scan the barcode.
2. To ring multiples of an item, i.e., 5 Bottled Waters
a. enter the quantity of the item
b. press X/TIME
c. press the item key or scan the item
Using open priced items on the keyboard
3. For items without a preset price, enter the price for the
item WITHOUT USING THE DECIMAL POINT,
then press the button or scan the barcode for that item.
4. To ring multiples of an item, i.e., 5 Bottled Waters
a. enter the quantity of the item
b. press X/TIME
c. press the item key or scan the item
Finishing the Sale
1. Press the SUBTOTAL key to display the current total.
Tell customer total owed (i.e, $15.99).
2. Enter the amount received from customer (i.e. $20
bill), and press CASH/TEND or CHARGE. On
CHARGE sales, the screen will display “Slide Card”
after the CHARGE button is pressed. Slide card face
up.
3. Amount of change to give back to customer will be
displayed on screen.
Split Tender
1. If the customer would like to pay using cash and
putting the remaining balance on a credit card. Ring in
the amount of the cash and press CASH, and then the
remaining amount and press CHARGE.
2
SUB
TOTAL
00
0
SUB
TOTAL
00
5
9
1 9 0 CHRG
CASH/
TEND
CASH/
TEND
CLERK
1
5
X/TIME
CLERK
0
BOTTLE
WATER
5
X/TIME
BOTTLE
WATER
MISC
SALES
2
0
0
MISC
SALES
2 0 0
2
22
2466216
466216466216
4662166123
61236123
6123
or
2
22
2
466216
466216466216
466216
23
2323
23
or

Manual Credit Card Entry
1. Ring in the sale
1. Press SUBTOTAL and then CHARGE
2. If the card cannot be read when the message [SWIPE
CARD] appears, press CLEAR
3. Enter the 16 digit account number on the card when
you see the message [ENTER TX ID] and press CASH
4. When [ENTER EXP DATE] appears, enter the date on
the card as MMYY and press CASH
5. Print receipt for signature and place in drawer.
[SWIPE CARD]
[ENTER ACCT NO]
[ENTER EXP DATE]
Declined Credit Card
1. If you get a [CARD DECLINED] message, Press clear
and ask the customer for another card or cash
Error Correction
Clear
The CLEAR button is used to remove any numerical
keystrokes made in error or to clear any error messages and
stop the corresponding beeping. CLEAR does not change or
remove any items within the sale.
Cancel
If you have rung up multiple items and there is something
wrong or customer does not have money you can press
CANCEL SALE button to void the entire sale and start again
if necessary.
Void
The void button is used within a sale to remove one previously
entered item at a time. Void can be used either before or after
subtotal has been pressed, but must be done prior to sale
finalization.
1. After ringing in an item that needs to be removed from
the sale, press the void button.
2. Press the item button or scan the item you wish to
remove. You will see the item show up on the display
with a minus (-) next to the price indicating it has been
removed from the sale.
Return (For same-day credit card returns, see Transaction Void under Manager Operations )
The return button is used to remove an item from a sale after it
has been finalized. Use original receipt to verify items.
1. Make sure you are not in the middle of a sale
2. Press RETURN button
3. Press item button/scan item to be returned.
4. Finalize the return by pressing the CASH button.
Item to be
removed
ITEM
#1
ITEM
#2
VOID
ITEM
#1
RETRN
ITEM
#2
SUB
TOTAL
CASH
Repeat for multiple
items
CLEAR
CHRG
SUB
TOTAL
CLEAR
CASH
CASH
CLEAR
C
ANCEL
SALE

Manager Operations
Reloading Paper
Keep paper in the printer at all times. If the register stops
functioning and the message “**WARNING** RECPT
PAPER END) is displayed, replace with a new roll of paper
making sure paper feeds from the underside of the roll.
Register will begin printing right where it left off with no data
lost. Change it when it gets low. Never pull the paper through
the printer without lifting the blue release lever first.
Transaction void
To correct over-rings or handle returns/voids charged to a
credit card on the same day it was charged, follow these steps.
1. Turn the mode lock switch to the <VOID> position
2. Ring in the sale you wish to void exactly like it was
rung up the first time. Use the receipt as a reference.
You will see each item displayed with a negative price.
3. Complete the void with the same tender option as the
original with either CASH or CHARGE
4. If the void was done on a credit card sale, you will see
the message [ENTER TX ID] on the display. Enter the
number next to APP on the original receipt and press
CASH
5. Turn the mode lock switch back to the <REG>
position.
Key to VOID Position
if charge, continue below
[SWIPE CARD]
[ENTER TX ID] use Transaction ID number
from receipt
Reports
There are three report buttons on the keyboard; PRINT
REPORT, SEND REPORT
1. The PRINT REPORT button is used to print an X
Report at any time to examine current totals without
resetting them.
2. To close sales for the day, first press PRINT REPORT
to print the total. When you are ready to Zero out the
totals to begin fresh the next day, turn the key to the Z
position and press SEND REPORT. This will send
reports to the online portal and clear totals.
3. You can verify the data has been cleared by pressing
the PRINT REPORT button again. If the data comes
out with something other than a zero amount, contact
American Metro for assistance.
SEND
REPORT
ORIG
ITEMS
SUB
TOTAL
CASH
CHRGE
or
CASH
Turn key to
Z position
PRINT
REPORT
PRI
NT
REPORT
Leave
key
in
REG position
Turn
key
to
REG position

Common Programming Functions
Changing the Date/Time
1. Turn the key to the PGM position
2. Press 1300 then press subtotal
3. Enter the time in Military Standard Time (based on 24
hours) as a four digit number (i.e. 3:30 pm = 1530);
press the X/TIME button
4. Enter the date in MM (month) DD (day) YY (year)
format.
5. Then press X/TIME.
6. Press CASH to finalize the program
Changing the Tax Rate
To change the tax rate of your register follow these steps
1. Turn the key to the PGM position
2. Enter the percent tax rate including the decimal out to
three places. Example, for 6.75%, press 06.750.
3. Assign the type of tax by pressing 001.
4. Press the TAX button on the keyboard.
5. Press the CASH button on the keyboard.
Adding or editing items
There are 3 programs to adding a new item. All 3 parts need to
be done for each new item. Editing existing items – you can do
just the program needed.
I. Assign a status to the item
1. turn the key to the P position
2. enter 100, then press SUBTOTAL
3. scan the item or press the button on the keyboard
4. enter the Status (S) code from the options below
For ER-285 ER-900
a. open nontaxable =10 1 00 00 00 00
b. preset nontaxable = 20 2 00 00 00 00
c. open taxable = 50 5 00 00 00 00
d. preset taxable =60 6 00 00 00 00
5. press the X/TIME button, repeat steps 3 through 5
for additional items
6. press CASH to finalize program sequence.
II. Assign a price to the item
1. turn the key to the P position
2. enter 200, then press SUBTOTAL
3. scan the item or press the button on the keyboard
4. enter the Price (P) but do NOT use the decimal point
5. press the X/TIME button
6. press CASH
SUB
TOTAL
1 0 0
H
H
M
M
X/TIME
M M D D Y
X/TIME
CASH
Y
T T . T T T
0
0
1
TAX
CASH
0 1 0
S
S
SUB
TOTAL
NEW
ITEM
CASH
X/TIME
0 2 0
P
P
SUB
TOTAL
NEW
ITEM
CASH
P
X/TIME

III. Assign a description to the item
1. turn the key to the P position
2. enter 300, then press SUBTOTAL
3. scan the item or press the button on the keyboard
4. place the alpha overlay (found under the keyboard) on
the keyboard and enter up to 18 characters
5. press the X/TIME button
6. press CASH
Assigning Item Groups
You can track sales on item categories by assigning groups.
Items assigned to groups will be added to the group total on the
end of day reports.
If you do not know the group numbers and descriptions set up
in your register, begin at step 1. If you know the group
numbers, you can skip to step 5
1. Turn the key to the PGM position
2. Enter 15 Subtotal
3. Press 0 X/TIME
4. Press CASH. This will print a list of all groups in the
register. You will reference these group numbers
below.
5. With the key in PGM, Enter 150 Subtotal
6. Press an item button or scan the barcode
7. Enter the group number (G) you want to assign to the
item as indicated on the group list.
8. Press 00 00 X/TIME
9. Repeat steps 6-8 for additional items
10. Press CASH to finalize the program
Receipt Header Change
To add/change the description in the receipt header
11. turn the key to the P position
12. enter 700, then press SUBTOTAL
13. enter the line number (L) you wish to change (1-6) and
then press X/TIME
14. use the alpha overlay to enter the description (up to 32
characters) and press SUBTOTAL
15. press CASH to finalize
0
0
SUB
TOTAL
NEW
ITEM
CASH
X/TIME
0 7 0
SUB
TOTAL
X/TIME
L
CASH
SUB
TOTAL
5 1
SUB
TOTAL
X/TIME
0
CASH
SUB
TOTAL
CASH
5 1 0
X/TIME
(G)
BOTTLE
WATER
2
22
2466216
466216466216
4662166123
61236123
6123
or
00 00

For Additional Questions
See Links to our YouTube training video series for step by step instructions on setting up the
register, general operations and basic programming
Single Register Setup Multi-register Setup
http://youtu.be/LndqbxYIu2g http://youtu.be/k4MhgA58_2o
General Operations Basic Programming Running Reports
http://youtu.be/RGqBX1VDAYc http://youtu.be/RGqBX1VDAYc http://youtu.be/2kmRtONKG10
Scanner Programming
If your barcode scanner stops reading barcodes, use the Scan Sheet on the following page to recall
the default settings. You will have either the Symbol LS2208 or Symbol LS4208. When you identify
your scanner, scan each barcode in order from top to bottom in the appropriate column.