Sapling SMA 3000 Series User manual

The Sapling Company, Inc.
1633 Republic Road
Huntingdon Valley, PA 19006
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
SMA 3000 Series Master Clock
Installation Manual V14.8
Current as of May 2018

The Sapling Company, Inc.
1633 Republic Road
Huntingdon Valley, PA 19006
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
2
Manuals may change without prior notice
Table of Contents 2
Important Safety Instructions 3
System Preparations 4
Installing a Master Clock
- Wall Mount 6 - 8
- Rack Mount 9 - 11
- Remote Antenna for Rack Mount 12 - 15
- GPS Antenna (Optional) 16 - 18
- GPS Antenna with Surge Protector (Optional) 18
Inputs and Outputs
- NTP Server 19
- Sync-Wire 20 - 26
- 2-Wire Digital 27 - 28
- RS485 29 - 30
- Once-a-Day Pulse 31
- Backup Clock 32
Basic Configuration
- DHCP and Static IP 33
- Web Interface 34 - 38
Manual Controls
- User Level 39 - 44
- Technician Level 45 - 51
- Protocol Descriptions 52
Error Lights on LED Display 53
SMA 3000 Master Clock
Table of Contents
Wireless System Setup 54 - 55
Web Interface
- Log In 56
- Date/Time 57
- Events 58
- Add New Event 59 - 60
- Schedules 61
- Add New Schedule Change 62
- Define Schedule Names 63
- Manual Relay and Schedule Control 64
- Individual Settings 65
- DST (Daylight Saving Time) 66
- Email Alerts 67
- System Settings 68 - 69
- Synchronization 70 - 71
- IP Settings 72
- NTP Servers 73
- IP Status 74
- Clock Features 75
- Database Maintenance 76
NTP Server Upgrade 77
Support - Frequently Asked Questions and Troubleshooting 78-80
Compliances 81
Warranty 82
Mandatory for ALL systems
(including wireless and GPS)
Mandatory only in systems
that use GPS time
Mandatory only for master
clocks with a transmitter for a
wireless system

The Sapling Company, Inc.
1633 Republic Road
Huntingdon Valley, PA 19006
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
Important Safety Instructions
,H
|
NOTICE
• Do not install the clock outdoors.
Damage to the clock if placed outdoors
voids the warranty.
• Do not hang objects from the clock or
clock mounting parts. The clocks are not
designed to support the weight of other
objects.
• The clock face and housing may
be cleaned with a damp cloth or
disinfectant. Test other cleaning products
on a small part of the clock housing
before attempting to use on the rest of
the clock. Avoid bleach and chemicals
known to dissolve plastics.
! !
3
VERY IMPORTANT:
KNOW YOUR COMMUNICATION PROTOCOL
This master clock is designed to support multiple communication protocols. To run any clock system
properly, the master clock requires the correct wiring format. It is very important that you only follow the
wiring instructions appropriate to your system’s communication protocol. For example, you should not
try to set up an RS485 system by following instructions for a Sync-Wire system. Failure to use the correct
wiring and protocols for your system may damage the hardware.
WARNING
FIRE HAZARD
• Always follow your national and regional
electrical codes or ordinances.
• The AC power circuit for the clock must
be attached to a circuit breaker that can
be reset by the user.
PHYSICAL INJURY HAZARD
• If you are standing on an object while
installing your clock, make sure that the
object can support your weight, and will
not sway or move as you stand on it.
• Take precautions to avoid injury by
potential safety hazards near the point
of installation including (but not limited
to) heavy machinery, sharp objects, hot
surfaces, or exposed cables carrying an
electric current.
• Follow all mounting instructions exactly
as stated in this manual. Failure to do so
may result in the device falling off the
point of installation.
• Packaging materials and mounting items
include plastic bags and small pieces,
which pose a suffocation hazard to
young children.
DANGER
SHOCK HAZARD
• Keep the electricity to this device turned
OFF until the clock installation
is complete.
• Do not expose the clock movement to
water, or install the clock in a location
where it may be exposed to water.

4
The Sapling Company, Inc.
1633 Republic Road
Huntingdon Valley, PA 19006
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
Identify an appropriate location to install the master clock.
The location should be accessible to the installer, and should be easily able to access its time base. This
means that:
1) This master clock can receive NTP time from any NTP server over a Local Area Network (LAN) as a
standard feature. If NTP is being used as the master clock time source, then the master clock must be
installed in a place that allows it to connect to a network router/switch with CAT5 or CAT6 network cables.
2) The master clock may receive GPS time if it was ordered with an optional GPS receiver module. In this
case the master clock will include a built in GPS receiver module, a GPS cable, and a GPS dome antenna.
The GPS antenna must be installed on the facility’s roof. The master clock should be installed so that the
GPS cable can reach between master clock and the GPS antenna.
3) If the application requires this master clock to receive time data from a third-party master clock, then
this master clock should be installed close enough to the third-party clock that the user can run data wires
between both clocks. Research your communication protocol and provide an appropriate wire gauge and
length to connect both master clocks.
If the master clock is being used to operate a wireless clock system, then there are
additional requirements:
1) The master clock transmitter or Remote Antenna must be placed in a location where the signal is not
interfered with or blocked. Be aware of large structures made of stone, concrete, bricks, or sheet metal
as these materials will block a wireless signal. The installer should also be aware of other objects that may
cause interference to the transmission including, but not limited to, large tanks of salt water, old microwave
ovens, and large industrial machines.
2) The master clock transmitter or remote antenna must be within range of at least one wireless secondary
clock or wireless repeater. If all of the secondary clocks are positioned beyond the range of the master
clock’s transmitter, then the master clock must be connected to the local area network, and a network
repeater must be installed. The maximum transmission distance of the master clock transmitter in an
unobstructed, open space is 3300 feet (1000 meters). Obstructions will reduce this distance, particularly
obstructions made of the materials mentioned in the previous paragraph.
System Preparations

5
The Sapling Company, Inc.
1633 Republic Road
Huntingdon Valley, PA 19006
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
Included in Mounting Kit (M-SURF-MNT-KIT1)
#10-1.5 Sheet Metal Screw
#10 Wall Anchors
4
4
Description
Master Clock
Power Cable
(E-PWR- CBL-KIT-1)
Paper Mounting Template
(M-23-MTEMP-1)
Quantity
1
1
1
Picture
Installing a Master Clock - Wall Mount
Included in Package
Please Note: A user will also have to provide a Phillips-head screwdriver, a ruler, a level, and a drill capable of creating #10 sized holes into the wall.

2
4
1
3
6
The Sapling Company, Inc.
1633 Republic Road
Huntingdon Valley, PA 19006
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
Installing a Master Clock - Wall Mount
3) Insert the wall anchors into the holes.
2) Use a drill to drill holes into the wall at the
marked locations.
4) Insert the sheet metal screws into the top two
wall anchors.
1) Use a ruler, a level, and the provided template to
mark four points on the wall.
16 and 3/8in (41.6cm)
6 and 7/8in
(17.5cm)

6
8
5
7
7
The Sapling Company, Inc.
1633 Republic Road
Huntingdon Valley, PA 19006
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
Installing a Master Clock - Wall Mount
7) Connect the input/output cables to their
corresponding sockets. Refer to the sections in this
manual labeled “Inputs” and “Outputs” for details
on each input and output method.
5) Unscrew the bottom panel from the clock. 6) Remove the metal punch-outs so that cables can
be installed. Thread the cables through the
punch-out holes.
8) Attach the power cables to the appropriate
port on the master clock. Refer to the instructions
included with E-PWR-CBL-KIT-1. If you wish to use
14 AWG Romex Cable instead, strip the ends of
three cables and install them in the green connector
with the configuration shown below:
White - Neutral
Green - Ground
Black - Hot

9 10
1211
8
The Sapling Company, Inc.
1633 Republic Road
Huntingdon Valley, PA 19006
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
9) Hang the master clock on the wall screws. Do
this by lining the screws up with the keyhole slots
on the bottom of the box, and slipping the slots on
top of the screws.
Installing a Master Clock - Wall Mount
11) Use a screwdriver to reattach the master clock
bottom panel. If your master clock has a wireless
signal antenna, attach it to the port on top of the
hardware case.
10) Pass the remaining two screws through the
holes in the bottom compartment and into the
wall anchors.
12) Power the master clock. If the master clock has
been powered, the 7-segment LED screen on the
face of the master clock should illuminate.
*REFER TO THE SECTION “BASIC CONFIGURATION - DHCP AND STATIC
IP” FOR FURTHER INSTRUCTIONS

9
The Sapling Company, Inc.
1633 Republic Road
Huntingdon Valley, PA 19006
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
Installing a Master Clock - Rack Mount
Included in Package
Description
Master Clock
Power Cable
(E-PWR- CBL-KIT-1)
Quantity
1
1
Picture
Included in Package
Please Note: A user will also have to provide a Phillips-head screwdriver, a server/network cabinet, and the screws and bolts needed to attach the master
clock to the rack.

1
3
2
4
10
The Sapling Company, Inc.
1633 Republic Road
Huntingdon Valley, PA 19006
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
1) Thread any necessary cables through the back of
the network cabinet, including the cables for power,
inputs, outputs, and the remote antenna if it applies.
Installing a Master Clock - Rack Mount
3) Remove the metal punch-outs so that cables can
be installed. Thread the cables through the
punch-out holes.
2) Unscrew the back panel from the master clock.
4) Connect the input/output cables to their
corresponding sockets. Refer to the sections in this
manual labeled “Inputs” and “Outputs” for details
on each input and output method.

5
7
6
8
11
The Sapling Company, Inc.
1633 Republic Road
Huntingdon Valley, PA 19006
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
Installing a Master Clock - Rack Mount
7) Install the master clock in the network rack by
inserting screws through the two holes positioned
on either side of the master clock.
5) Attach the power cables to the appropriate port on
the master clock. Refer to the instructions included
with E-PWR-CBL-KIT-1. If you wish to use 14 AWG
Romex Cable instead, strip the ends of three cables
and install them in the green connector with the
configuration shown below:
6) Use a screwdriver to reattach the master clock
bottom panel.
8) Power the master clock. If the master clock has
been powered, the 7-segment LED screen on the
face of the master clock should illuminate.
*REFER TO THE SECTION “BASIC CONFIGURATION - DHCP AND STATIC
IP” FOR FURTHER INSTRUCTIONS
White - Neutral
Green - Ground
Black - Hot

12
The Sapling Company, Inc.
1633 Republic Road
Huntingdon Valley, PA 19006
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
Included in Package
#10-1.5 Sheet Metal Screw
#10 Wall Anchors
4
4
Included in Mounting Kit (M-SURF-MNT-KIT1)
Description
Remote Antenna
Remote Antenna Cable
25ft (7.62m) long
Paper Mounting Template
(M-SMA1-MTEMP-1)
Quantity
1
1
1
Picture
Installing a Master Clock - Remote Antenna for Rack Mount
Please Note: A user will also have to provide a Phillips-head screwdriver, a ruler, a level, and a drill capable of creating #10 sized holes into the wall.
(Not to scale)

2
4
1
3
13
The Sapling Company, Inc.
1633 Republic Road
Huntingdon Valley, PA 19006
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
Installing a Master Clock - Remote Antenna for Rack Mount
1) Use the provided template and a leveling device
to mark four points on the wall.
3) Insert the wall anchors into the holes.
2) Use a drill to drill holes into the wall at the
marked locations.
4) Insert the sheet metal screws into the top two
wall anchors.
6 and 15/16in (15.08cm)
5 and 3/4in
(14.61cm)

5
7
6
8
14
The Sapling Company, Inc.
1633 Republic Road
Huntingdon Valley, PA 19006
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
5) Unscrew the bottom panel from the
remote antenna.
Installing a Master Clock - Remote Antenna for Rack Mount
7) Attach the power and signal cables to ports 1-6.
Each cable should run to the identically numbered
port on the master clock. The cable may not be
longer than 25ft (7.62m).
6) Remove at least one metal punch-out from the
bottom of the remote antenna and thread the power/
communication cables through the hole.
8) Attach the antenna to the output port on top of
the device.
6 5 4 3 2 1
Remote Antenna:
6 5 4 3 2 1
Master Clock:

910
1211
15
The Sapling Company, Inc.
1633 Republic Road
Huntingdon Valley, PA 19006
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
Installing a Master Clock - Remote Antenna for Rack Mount
11) Reattach the bottom panel.
9) Hang the remote antenna on the wall screws. Do
this by lining the screws up with the keyhole slots on
the bottom of the box, and slipping the slots on top
of the screws.
10) Pass the remaining two screws through the
holes in the bottom compartment and into the
wall anchors.
12) The transmitter will begin to transmit as soon
as it is powered and is receiving time data from the
master clock.

16
The Sapling Company, Inc.
1633 Republic Road
Huntingdon Valley, PA 19006
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
Included in Package
Description
GPS Dome Antenna
GPS Cable
GPS Surge Protector
(E-GPS-SURGE-1) Optional accessory
Quantity
1
1
1
Picture
A mounting base and pole must be purchased in order to attach the
antenna to a roof. A dedicated base and pole may be ordered from the
master clock supplier by requesting part number M-GPS-MTG-KIT-1. If the
installer wishes to purchase their own parts, the pole should be capable of
attaching securely to the base and the antenna, which requires either a
1”-14” thread or a 3/4” pipe thread. The pole and base must also each
have a hollow space large enough to allow the GPS cable to pass through
both and attach to the antenna.
If the mounting base and pole are made of metal, then the user must also provide a grounding cable
for the pole. The grounding cable should be 8AWG (8.4mm²) or thicker.
If an optional surge protector is included with the master clock, then the user must provide a second
grounding cable. This cable must also be 8AWG or thicker. Failure to install this grounding cable will
prevent the surge protector from functioning correctly.
Master clocks with the optional GPS Receiver module installed will include a GPS antenna and GPS cable.
The standard cable provided is 75ft (22.9m). A dedicated, longer cable can be ordered through the master
clock supplier by requesting the following part numbers:
E-ANT-CBL-150F-1 150ft (45.7m)
E-ANT-CBL-300F-1 300ft (91.4m)
Please note that Sapling can also provide solutions for projects where a GPS cable longer than 300 feet
(91.4 meters) is required. For more information, please contact your dealer. Using a GPS cable other than
the one provided by your dealer might result in an unreliable time signal. For this reason, using a different
GPS cable than the one provided is strongly discouraged and will void the master clock warranty and support.
Installing a Master Clock - GPS Antenna (Optional)
COAXIAL SURGE PROTECTOR
GROUND
E-GPS-SURGE-1
M-GPS-MTG-KIT-1
(Optional Accessory)

17
The Sapling Company, Inc.
1633 Republic Road
Huntingdon Valley, PA 19006
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
Connecting the GPS cable to the master clock is easy: screw that end of the cable into the dedicated port
on your master clock.
Continue by connecting the GPS Antenna to a roof. When installing the GPS antenna, pick a location
where the antenna has a clear line-of-sight to as much of the sky as possible, such as on top of the roof.
Avoid locations that are blocked by trees, tall buildings, metal exhaust vents, large rock formations, and
canyon walls. Do not mount the device inside, on, or immediately outside of a window, as these locations
do not promote reliable signal acquisition.
1) Thread the GPS cable through the mounting
bracket and pole.
2) Screw the end of the GPS cable to the connector
on the GPS antenna. The assembly should now
look like the picture on the right.
3) Insert one end of the pole into the mounting
bracket. While holding the base stationary,
twist the pole counter clockwise until it is firmly
screwed into the base.
4) Insert the other end of the pole into the bottom
of the antenna. While holding the pole stationary,
twist the antenna counter clockwise until it is
firmly screwed onto the pole.
5) If you are using a metal pole, attach a grounding
wire to the pole.
6) Attach the completed assembly to the roof.
7) Within 30 minutes, the antenna should acquire a
GPS signal.
Installing a Master Clock - GPS Antenna (Optional)
If your master clock is set to receive GPS time data
as its primary time input, a loss of GPS time data
will cause a red blinking circle to appear above and
to the left of the third digit on the LED time display.
The circle will blink on and off until the signal is regained, or until a different primary input is set (such as
an NTP server). After completing the installation, make sure that this LED is not blinking.
GPS Cable Connector
GPS Mounting Pole
M-GPS-MTG-KIT-1
(Optional Accessory)
GPS Mounting Bracket
GPS Cable leading to
Sapling Master Clock
GPS Antenna

18
The Sapling Company, Inc.
1633 Republic Road
Huntingdon Valley, PA 19006
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
Installing a Master Clock - GPS Antenna with Surge Protector (Optional)
Customers are offered the opportunity to purchase a surge protector, which is designed to defend the
master clock from a lightening strike to the GPS antenna. The means of connecting the cable to the master
clock is identical to a normal installation, but the procedure for connecting the antenna to the cable and
mount changes:
1) Notice that the surge protector has a tag which
reads COAXIAL SURGE PROTECTOR in the middle,
and GROUND at the bottom.
2) Attach the antenna connector to the PROTECTOR
side of the surge protector.
3) Thread the GPS cable through the mounting
bracket and pole.
4) Screw the end of the GPS cable onto the connector
on the COAXIAL side of the surge protector. The
assembly should now look like the picture on the right.
5) Use a screwdriver to loosen the GROUND screw.
Wrap the exposed end of an 8AWG grounding cable
around the shaft of the screw, then tighten the screw
again. Make sure that the grounding wire runs from
the Surge Protector to the building’s grounding system.
6) Attach the pole to the mounting base. Refer to
step 3 on the previous page.
7) Insert the pole into the brass cap on the COAXIAL
side of the surge protector. While holding the cap
stationary, twist the pole clockwise until it is firmly
screwed into the cap.
8) If you are using a metal pole, attach a grounding
wire to the pole. The grounding wire should be
12AWG or thicker.
9) Attach the completed assembly to the roof. Use
a method that will allow the pole to remain upright
during severe weather conditions.
10) Attach the other end of the GPS cable to the connector on the master clock if you have not done so
already. Refer to the previous page for a diagram.
11) Within 30 minutes, the antenna should acquire a GPS signal.
If you wish to purchase a surge protector at a later time, call your regional salesperson and ask for the
following part number: E-GPS-SURGE-1
GPS CABLE LEADING TO
SAPLING MASTER CLOCK
GPS MOUNTING POLE
GPS MOUNTING
BRACKET
COAXIAL SURGE PROTECTOR
GROUND
E-GPS-SURGE-1
GPS ANTENNA
GPS SURGE
PROTECTOR
(OPTIONAL
ACCESSORY)
SURGE PROTECTOR TO
GPS POLE ADAPTER
GPS Surge Protector
(Optional accessory)
GPS Surge Protector
to GPS Pole Adapter
GPS Mounting Pole
M-GPS-MTG-KIT-1
(Optional Accessory)
GPS Cable leading to
Sapling Master Clock
GPS Antenna
GPS Mounting Bracket

19
The Sapling Company, Inc.
1633 Republic Road
Huntingdon Valley, PA 19006
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
Inputs - NTP Server
The master clock can receive NTP time over a Local Area Network connected to the Internet. To accomplish
this, the master clock must be connected to the router by a CAT5 or CAT6 Patch Cable with an RJ45
connector. The Ethernet port on the master clock can be identified using the diagram below.
MASTER CLOCK
NETWORK
ROUTER / SWITCH
IN-HOUSE NTP
SERVER MODEM
THE INTERNET
CAT5/CAT6 CABLE
ONLINE THIRD
PARTY NTP
SERVER
OR
Firewall Ports 80, 123, and 1777 must be open to use the master clock on a network.
The connection between the master clock and the router must be a wired connection. SMA Master Clocks
do not include a wireless network card for WiFi routers.

20
The Sapling Company, Inc.
1633 Republic Road
Huntingdon Valley, PA 19006
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
If your master clock is set to receive data through wires from another device as its primary time input, the
wires must be attached to the proper ports on the master clock. The diagram below shows the locations
and the functions of each port.
Inputs and Outputs - Sync-Wire
Consult the wiring diagrams on the following pages for information on how to install wiring specific to
your synchronization method. Relevant port numbers will be listed with each diagram.
IMPORTANT: Your master clock will only accept input from another device if you command it to do so
through the web interface or front panel pushbuttons. For information on how to do this, please see the
section labeled Web Interface - Synchronization
Outputs
27 26 25 24 23 22
Clock 1
Sync Relay
Clock 2
Sync Relay
Normally Open Normally Open Normally Closed Normally Closed Normally Common Relay Common
17 16 15 14 13 12 11 10 9 8 7
Sync Inputs V Out
40ma
AC/DC Common Dukane Reset Alarm Common 24VAC Sync Alarm 12VDC/24VAC 5VDC Dry Contact +5VDC Dukane Min. Pulse Common 120VAC Sync 1Rauland Digital