SATO LM408 User manual

PN: 9001155A
LM408/412e
PRINTER
OPERATOR MANUAL

PN: 9001155A
SATO America, Inc.
10350A Nations Ford Road
Charlotte, NC 28273
Main Phone: [phone]
Technical Support Hotline: [phone]
Technical Support Fax: [phone]
E-Mail: satosale[email protected]
[e-mail]
www.satoamerica.com
WARNING
THE EQUIPMENT REFERENCED IN THIS DOCUMENT COMPLIES WITH THE REQUIREMENTS IN PART 15
OF FCC RULES FOR A CLASS B COMPUTING DEVICE. OPERATION OF THIS EQUIPMENT IN A
RESIDENTIAL AREA MAY CAUSE UNACCEPTABLE INTERFERENCE TO RADIO AND TV RECEPTION.

LM408-412e Operator Manual PN: 9001155A
TABLE OF CONTENTS
INTRODUCTION
About This Manual 1-2
General Description 1-3
Control Features 1-4
TECHNICAL DATA
Physical Characteristics 2-2
Power 2-2
Enviromental 2-2
Processing 2-2
Interface Modules 2-2
Interface Modules 2-2
Print 2-2
Sensing 2-3
Media 2-3
Ribbon 2-3
Command 2-3
Character Font Capabilities 2-4
Barcode Capabilities 2-5
INSTALLATION
Unpacking & Parts Identification 3-2
Printer Installation 3-3
Site Location 3-3
Cable Connection 3-3
Media Selection 3-4
Media & Ribbon Loading 3-4
Operational Mode Selection 3-6
Tear-Off Mode 3-6
Continuous Mode 3-6
Interface Selection 3-7
RS232C High-Speed Serial Interface 3-7
IEEE1284 Parallel Interface 3-10
Universal Serial BUS (USB) Adapter 3-11
Local Area Network (LAN) Ethernet 3-11
802.11G Wireless 3-11
All Interfaces 3-14
Accessories Installation 3-16
Interface Installation 3-16

LM408-412e Operator Manual PN: 9001155A
PRINTER CONFIGURATION
Printer Configuration 4-2
Dipswitch Settings 4-3
Configuration Modes 4-4
Normal Mode 4-4
Advanced Mode 4-5
User Download Mode 4-6
Service Mode 4-7
Card Mode 4-8
Move Mode 4-9
History Control Mode 4-10
Protocol Initialization Mode 4-11
Counters Mode 4-12
Test Print Mode 4-13
Boot Download Mode 4-14
Flash Memory Download Mode 4-15
Default Settings Mode 4-16
Hex Dump Mode 4-17
Maintenance Mode 4-18
Menu Definition Tables 4-19
TROUBLESHOOTING
Error Signal Troubleshooting 5-2
Troubleshooting Table 5-3
Interface Troubleshooting 5-5
Parallel Interface 5-5
RS232 Serial Interface 5-5
Universal Serial Bus (USB) Interface 5-5
LAN Ethernet Interface 5-6
802.11G Wireless Interface 5-6
Centronics Interface 5-6
Test Print Troubleshooting 5-7
Hex Dump Mode 5-7
Test Label Printing 5-8
Sample Test Label 5-9

LM408-412e Operator Manual PN: 9001155A
MAINTENANCE
Cleaning Procedures 6-2
Replacement Procedures 6-3
Print Head 6-3
Interface Board 6-5
Fuse 6-6
Adjustment Procedures 6-7
Print Head Balance 6-7
Print Head Alignment 6-8
Ribbon Guide 6-9
Label Sensor Positioning 6-10
Ribbon Spindle Tensioning 6-11
Operational Adjustments 6-12
Pitch 6-12
Offset 6-12
Darkness 6-12
APPENDIX
Print Setup Dimensions 7-2
Label Reference Position 7-3
Label Adjustment Diagram 7-4
Printer Connection Diagram 7-5
Printer Laoding Diagram 7-6
Glossary 7-8

LM408-412e Operator Manual 1-1 PN: 9001155A
INTRODUCTION
• About This Manual
• General Description
• Control Features

Unit 1: Introduction
LM408-412e Operator Manual 1-2 PN: 9001155A
ABOUT THIS MANUAL
This manual is laid out consistent with the product discussed and provides all of the information required for printer
maintenance and repair by SATO approved personnel. For the repair technician, this manual is intended to
compliment, and to be used as an extension of, owner/operator literature.
This manual also incorporates the use of special information boxes. Examples of these boxes and the type of
information provided in each, are below.
A comprehensive Table Of Contents provided at the front of this manual facilitates rapid movement within. The
contents identify the different Units, Chapters, and some Sections. Each references the page number of their
commencement.
The pages of this manual have embedded headers and footers to assist the user in identifying his or her exact
position within the manual. The header provides the unit number followed by its name. The footer identifies the
product on the left, the page number in the center, and the manual’s part number to the right side of the page.
Page enumeration is two-part with each separated by a hyphen. The first character set references the Unit and the
second identifies the page number within that unit. Page numbers begin with the numeral one (1) at the beginning
of a new unit and ascend sequentially.
WARNING: PROVIDES INFORMATION THAT, IF UNHEEDED, MAY RESULT IN
PERSONAL INJURY.
CAUTION: PROVIDES INFORMATION THAT, IF UNHEEDED, MAY RESULT IN
EQUIPMENT DAMAGE.
ATTENTION: Provides information that is deemed of special importance but will not
result in personal injury or product damage if unheeded.
NOTE: Provides helpful hints to assist in performing the tasks at hand.
LCD DISPLAY: Provides the specific display that should be visible on the LCD at that
point.

Unit 1: Introduction
LM408-412e Operator Manual 1-3 PN: 9001155A
GENERAL DESCRIPT
The SATO LM400e series printers have been designed as mid-range, industrial printers that are meant to meet the
needs of those users that require ruggedness, but only require an entry-level industial printer. This mid-range
printer is intended for applications that do not need the options and feature sets that are available and common in
our standard Enhanced and Pro printers.
These printers do, however, follow many of the design concepts of our standard Enhanced products and utilizes
the programming languages of our SATO Barcode Printing Language (SBPL) with limitations to fonts and other
optional commands and features.
If printer options (i.e. RFID, cutter, dispenser, etc.) aren’t foreseen as needed, the LM400e series printers will
provide years of reliable service.
Figure 1-1a, Primary Components
Platen RollerPrint Assembly
Print Head
Operator Panel
Ribbon Rewind Spindle Ribbon Supply Sprindle
Print Head Latch
Media Holder
Media Guide
External Media Slot

Unit 1: Introduction
LM408-412e Operator Manual 1-4 PN: 9001155A
CONTROL FEATURES
This chapter identifies the interactive control features of the printer. These functions are defined generally here.
More specific explanations will be found throughout this manual on how to use them.
OPERATOR PANEL FEATURES
LED DEFINITION
STATUS • Illuminates green when online and terminates when offline.
• Blinks green when receiving data or the buffer is hear full.
• Illuminates or blinks red when detecting a printer error.
KEYS DEFINITION
POWER Removes power supply at its entry to the printer.
LINE Moves the printer from an online to offline state and vise-versa, scrolls menu options, and
performs other special functions as identified in flow charts throughout this manual where
applicable.
FEED Advances the label media when pressed, selects menu options, and performs other special
functions as identified in flow charts throughout this manual where applicable.
POTENTIOMETERS DEFINITION
PRINT Adjusts the print density resulting in a lighter or darker print image.
OFFSET Adjusts forward or backfeed offset distance for peel, cut, or dispense operations.
PITCH Adjusts the print stop position.
DIPSWITCHES DEFINITION
DSW1 through 8 Enables/Disables various operational functions and performs other special functions as identified
in flow charts throughout this manual.
DSW1 ON: Direct Thermal Printing
OFF: Thermal Transfer Printing
DSW2 ON: Enable Eye-Mark Sensor
OFF: Enable Gap Sensor
DSW3 ON: Enables Headcheck feature
OFF: Disables Headcheck feature
DSW4 ON: Enables Hex Dump feature
OFF: Disables Hex Dump feature
DSW5 ON: Enables Multi-Buffer Interface Receive Mode (periodic repsonse)
OFF: Enables Single-Item Interface Receive Mode (ENQ response)
DSW6 ON: Enables Download Mode feature
OFF: Disables Download Mode feature
DSW7 ON: Enables Control Code feature
OFF: Disables Control Code feature
DSW8 ON: Enables 203dpi Print Resolution
OFF: Enables 305dpi Print Resolution

Unit 1: Introduction
LM408-412e Operator Manual 1-5 PN: 9001155A
Figure 1-2, Operator Panel
LED Display
Dipswitch Complex
Potentiometers
Function Keys
LCD Display

LM408-412e Operator Manual 2-1 PN: 9001155A
TECHNICAL DATA
• Physical Characteristics
•Power
• Enviromental
• Processing
• Interface Modules
•Print
• Sensing
•Media
•Ribbon
• Command
• Regulatory Approvals
• Character Font Capabilities
• Barcode Capabilities

Unit 2: Technical Data
LM408-412e Operator Manual 2-2 PN: 9001155A
PHYSICAL CHARACTERISTICS
Width 10.67 Inches (271 mm)
Height 12.64 Inches (321 mm)
Depth 16.92 Inches (430 mm)
Weight 28.66 Pounds (13 Kg)
POWER
Input Voltage 100-120/200-240 Volts AC +/- 10%, 50/60 Hertz +/-5%
ENVIRONMENTAL
Operating Temperature 4 to 104°F (5° to 40°C)
Storage Temperature 23 to 140°F (-5° to 60°C)
Storage Humidity 30 to 90% RH Non-Condensing
Operating Humidity 30 to 80% RH Non-Condensing
PROCESSING
CPU 32 Bit RISC
FLash ROM 4 Megabytes
Receive Buffer 2.95 Megabytes amximum, 2 Megabytes near full
INTERFACE MODULES
Enhanced Parallel Port IEEE1284
Serial Port RS232C (9600 to 57,600 bps)
Universal Serial Bus USB Adapter (12 Mbps)
LAN 10BASE-T/100BASE-TX Automatic Switching
Ethernet (Wireless LAN) 802.11G Wireless Wi-Fi
PRINT
Method Direct Thermal / Thermal Transfer
Maximum Speed (selectable) 2, 3, 4, 5, 6 Inches Per Second (50.8-152.4 mm)
Print Module (dot size) .0049 Inches (.125 mm)
Resolution LM408e: 203 Dots Per Inch (8 dpmm)
LM412e: 305 Dots Per Inch (12 dpmm)
Maximum Print Width 4.09 Inches (104 mm)
Maximum Print Length 7.01 Inches (178 mm)
Pitch at EX Command LM408e: 49.17 Inches (1249 mm)
LM412e: 32.80 Inches (833 mm)

Unit 2: Technical Data
LM408-412e Operator Manual 2-3 PN: 9001155A
SENSING
Gap Adjustable
Reflective Eye-Mark Adjustable
Ribbon Near End Enable/Disable
Media Out Constant
Ribbon Out Constant
Cover Open Constant
MEDIA
Width Media Width: 0.866 to 5.04 Inches (22-128 mm)
Media Width with Backing Paper: 0.984 to 5.16 Inches (25-131 mm)
Length (Continous) Media Length: 0.237 to 7.01 Inches (6-178 mm)
Media Length with Backing Paper: 0.354 to 7.13 Inches (9-181 mm)
Length (Tear-Off) Media Length: 0.669 to 7.01 Inches (17-178 mm)
Media Length with Backing Paper: 0.787 to 7.13 Inches (20-181 mm)
Type
Roll or Fan-Fold
Eye-Mark or Gap
Direct Thermal or Thermal Transfer
Thickness 0.003 to 0.010 Inches (0.08-0.26 mm)
Roll Diameter Maximum: 8.6 Inches (218.44 mm)
Core Diameter 3.0 Inches (76.2 mm)
Wind Direction Face Inward
Fan-Fold Height Maximum: 3.94 Inches (100 mm)
RIBBON
Width Maximum: 4.37 Inches (111 mm)
Length 1476 Feet (450 M)
Wound Face In
Core Diameter 1 Inch (25.6 mm)
Material Polyester film
Thickness (5.8 +/- 0.8 to 8.3 +/- 0.6 ym)
COMMAND
Standard SATO Barcode Printer Language (SBPL)
Intelligent Command
Non-Standard N/A
REGULATORY
Safety FCC (Class B), EN 55022 (Class B)

Unit 2: Technical Data
LM408-412e Operator Manual 2-4 PN: 9001155A
CHARACTER FONT CAPABILITIES
MATRIX FONTS
XU 5 dots W x 9 dots H (Helvetica)
XS 17 dots W x 17 dots H (Univers Condensed Bold)
XM 24 dots W x 24 dots H (Univers Condensed Bold)
OA Font (OCR-A) LM408e: 15 dots W x 22 dots H
LM412e: 22 dots W x 33 dots H
OB Font (OCR-B) LM408e: 20 dots W x 24 dots H
LM412e: 30 dots W x 36 dots H
AUTO SMOOTHING FONTS
XB 48 dots W x 48 dots H (Univers Condensed Bold)
XL 48 dots W x 48 dots H (Sans Serif)
VECTOR FONT
Proportional or Fixed Spacing
Font Size 50 x 50 dots to 999 x 999 dots
Helvetica, 10 Font Variations
AGFA RASTER FONTS
A Font CG Times, 8 to 72 pt.
B Font CG Triumvirate, 8 to 72 pt.
DOWNLOADABLE FONTS
N/A
CHARACTER CONTROL
Expansion up to 12 x in either the X or Y coordinates.
Character Pitch Control
Line Space Control
Journal Print Facility
0, 90, 180, and 270 Degree Rotation

Unit 2: Technical Data
LM408-412e Operator Manual 2-5 PN: 9001155A
BARCODE CAPABILTIES
Linear Bar Codes
UPC A/E
JAN 8/13
EAN 8/13
Code 39
Code 93
Code 128
Interleaved 2 of 5
Industrial 2 of 5
Matrix 2 of 5
Bookland
NW-7
MSI
POSTNET
UCC/EAN 128
NW-7 (Codabar)
Two Dimemsional
QR Code
Data Matrix
Maxi Code
PDF417
Synthetic Symbol
Ratios 1:2, 1:3, 2:5, User definable bar widths
Bar Height 4 to 999 dots, User progammable
Rotation 0, 90, 180, and 270 Degrees
Sequential Numbering Sequential numbering of both numerics and bar codes
Expansion Ratio of Character Height: 1-12 times, Width: 1-12 times
Graphics Full dot addressable graphics, SATO Hex/Binary, BMP or PCX formats
Form Overlay Form overlay for high-speed editing of complex formats

LM408-412e Operator Manual 3-1 PN: 9001155A
INSTALLATION
• Unpacking & Parts Identification
• Printer Installation
• Operational Mode Selection
• Interface Selection
• Accessories Installation

Unit 3: Installation
LM408-412e Operator Manual 3-2 PN: 9001155A
UNPACKING & PARTS IDENTIFICATION
Unpack the printer as directed in the following procedure.
1 Place the shipping container (box) upright on a soid, flat surface.
2 Open the box, remove any loose items and the first layer of packing material.
3 Carefully lift the printer and accessories from the box and place them on a solid flat surface.
4 Remove the plastic covers from the packed items and visually inspect for physical damage.
5 Ensure all components are present as dictated on the Packing List.
6 Report damaged property.
Figure 3-1, Unpacking & Parts Identification
Compact Disc
Corrugated Box
Protective Sheet
Printer
Packing Cushions
Power Cord

Unit 3: Installation
LM408-412e Operator Manual 3-3 PN: 9001155A
PRINTER INSTALLATION
This chapter provides guidance on how to station, connect, and load the printer once unpacked.
Following printer setup, procede to the next chapter for information on interface selection.
SITE LOCATION
• Stationed on a solid flat surface.
• Stationed away from hazardous materials.
• Stationed within operational distance of the host based on interface specifications.
CABLE CONNECTION
The procedure below provides instruction on typical cable connection. The same procedure will apply to
others that are not mentioned, but their connectors are also performed from the printer’s rear.
Figure 3-2, Cable Connection
Host Computer
Interface Cable
Interface Board
Printer
Power Cord
Power Receptacle

Unit 3: Installation
LM408-412e Operator Manual 3-4 PN: 9001155A
MEDIA SELECTION
The size and type of the labels or tags to be printed should have been taken into consideration before
printer purchase. Ideally, the media width will be equal to, or just narrower than, the print head. Using
media that does not cover the print head will allow the platen roller to tread on it and wear it out. The
media edge will also wear a groove in the platen roller affecting print quality.
MEDIA & RIBBON LOADING
There are two general media types that may be loaded and used; rolled and fan-folded. Each of those
types may again be defined by whether their print application is direct thermal or thermal transfer. Those
factors determine how the media is loaded and if ribbon stock is loaded at all.
Thermal transfer media requires the use of ribbon stock for print application. In such a scenario, it is the
ribbon stock (carbon paper) that contains the ink that will be transfered to the media.
Direct thermal media has the ink embedded within and is brought to the surface through heat penetration
by print head contact.
Rolled media of standard diameter is loaded within the printer and suspended by the media holder.
Larger, non-standard rolled media would be suspended outside the printer at its rear and fed inward.
Fan-folded media would also be fed inward from the rear but is stacked as opposed to suspended.
Refer to Figures 3-3a and 3-3b for proper media routing relative to the type to be used. If that to be used
is direct thermal, ignore the ribbon stock in the figures and do not load that.
Figure 3-3a, Rolled Media Loading

Unit 3: Installation
LM408-412e Operator Manual 3-5 PN: 9001155A
Figure 3-3b, Fan-fold Media Loading
Figure 3-3c, Ribbon Loading