SATO 9001226(A) User manual

Service Manual
For printer model:
TG3 Series
www.satoamerica.com
PN: 9001226(A)

PN: 9001226A
SATO America, Inc.
10350A Nations Ford Road
Charlotte, NC 28273
Main Phone: [phone]
Technical Support: [phone]
Technical Support Fax: [phone]
E-Mail: satosale[email protected]
[e-mail]
www.satoamerica.com
Copyright 2010 SATO America, Inc. All rights reserved
Caution
(1) Reproduction in any manner of all or part of this document is prohibited.
(2) The contents of this document may be changed without prior notice.
(3) Great care has been taken in the preparation of this document. However, if, for any reason, if any
problems, mistakes, or omissions are found, please contact your SATO reseller or technical support
center.

Table of Contents
TG3 Series Service Manual Page i
TABLE OF CONTENTS
Introduction................................................................................................................1- 1
1.1 About This manual .........................................................................................................1- 2
1.2 Features of the Printer ...................................................................................................1- 2
1.3 Parts Identification..........................................................................................................1- 3
Basic Specifications..................................................................................................2- 1
2.1 Printer Basic Specifications............................................................................................2- 1
2.2 Optional Accessories Specifications ..............................................................................2- 8
Interface Specifications.............................................................................................3- 1
3.1 Interface Types ..............................................................................................................3- 1
3.2 RS232C High Speed Serial Interface.............................................................................3- 2
3.3 IEEE 1284 Parallel Interface ..........................................................................................3- 6
3.4 Universal Serial Bus (USB) Interface .............................................................................3- 9
3.5 Local Area Network (LAN) Ethernet.............................................................................3- 10
3.6 Wireless LAN Ethernet.................................................................................................3- 12
3.7 LAN and Wireless LAN Ethernet Specifications...........................................................3- 15
3.8 External Signal Interface (EXT)....................................................................................3- 18
Operation and Configuration....................................................................................4- 1
4.1 Operator Panel...............................................................................................................4- 2
4.2 Operating Modes............................................................................................................4- 5
4.3 ONLINE And OFFLINE Modes.......................................................................................4- 8
4.4 Adjustment Screen .......................................................................................................4- 10
4.5 Cancel Print Job Mode ................................................................................................4- 11
4.6 User Mode....................................................................................................................4- 12
4.7 Interface Mode .............................................................................................................4- 14
4.8 SEMBL Mode ...............................................................................................................4- 24
4.9 Advanced Mode ...........................................................................................................4- 25
4.10 HEX Dump Mode .......................................................................................................4- 30
4.11 RFID USER Mode......................................................................................................4- 31
4.12 Test Print Mode .........................................................................................................4- 35
4.13 Default Setting Mode..................................................................................................4- 56
4.14 Maintenance Mode.....................................................................................................4- 59
4.15 Service Mode .............................................................................................................4- 60
4.16 Factory Mode .............................................................................................................4- 68
4.17 RFID Mode.................................................................................................................4- 73
4.18 Download Mode .........................................................................................................4- 75
4.19 Boot Download Mode.................................................................................................4- 78

Table of Contents
Page ii TG3 Series Service Manual
Troubleshooting.........................................................................................................5- 1
5.1 Error signal Troubleshooting ..........................................................................................5- 2
5.2 Troubleshooting Flowchart.............................................................................................5- 8
5.3 Interface Troubleshooting ............................................................................................5- 17
5.4 Test Print Troubleshooting ...........................................................................................5- 18
Adjustment Procedures ............................................................................................6- 1
6.1 Functional Structure of Main PCB..................................................................................6- 2
6.2 Checking the Direct-Current Power Supply....................................................................6- 4
6.3 Counter Clear Mode.......................................................................................................6- 6
6.4 Counter Display Mode....................................................................................................6- 6
6.5 To perform Factory Test Print ........................................................................................6- 7
6.6 Adjusting Pitch Offset.....................................................................................................6- 7
6.7 Adjusting Cut Offset .......................................................................................................6- 9
6.8 Adjusting Backfeed Offset............................................................................................6- 11
6.9 Adjusting and Checking Sensors .................................................................................6- 12
6.10 Adjusting Cutter Sensors............................................................................................6- 24
6.11 Sensor Checks...........................................................................................................6- 32
6.12 Adjusting Print Darkness............................................................................................6- 33
6.13 Adjusting LCD Brightness ..........................................................................................6- 34
6.14 Adjusting Factory Offset.............................................................................................6- 34
6.15 Calendar Setting ........................................................................................................6- 35
6.16 Adjusting Print Head Position.....................................................................................6- 36
6.17 Adjusting Feed Roller.................................................................................................6- 40
6.18 Adjusting Ribbon Tension ..........................................................................................6- 41
6.19 Adjusting Timing Belt Tension....................................................................................6- 43
6.20 Adjusting Cutter Motor Timing Belt Tension...............................................................6- 44
6.21 Adjusting Optional Stacker Motor Timing Belt Tension (ST-TG3)..............................6- 45
6.22 Adjusting Optional Stacker Timing Belt Tension (ST-TG3)........................................6- 46
Replacement Procedures..........................................................................................7- 1
7.1 Removal of Housing cover .............................................................................................7- 2
7.2 Replacing Print Head .....................................................................................................7- 3
7.3 Replacing Platen Roller..................................................................................................7- 5
7.4 Replacing Feed Roller....................................................................................................7- 7
7.5 Replacing Ribbon Feed Roller, Oneway Clutch and Torque Limiter..............................7- 9
7.6 Replacing Torque Limiter (Ribbon Unwinder) ..............................................................7- 10
7.7 Replacing Torque Limiter (Ribbon Rewinder), Oneway Limiter and Oneway Clutch...7- 12
7.8 Replacing Timing Belt (Ribbon)....................................................................................7- 13
7.9 Replacing Timing Belt (Platen).....................................................................................7- 14
7.10 Replacing Stepper Motor............................................................................................7- 16

Table of Contents
TG3 Series Service Manual Page iii
7.11 Replacing Main (CONT) PCB and Calendar IC .........................................................7- 18
7.12 Replacing SID-CON PCB (Keypad Board).................................................................7- 20
7.13 Replacing Torque Limiter for Unwinder......................................................................7- 21
7.14 Replacing Power Supply ............................................................................................7- 22
7.15 Replacing Operator Panel PCB..................................................................................7- 23
7.16 Replacing Gap Sensor ...............................................................................................7- 24
7.17 Replacing I-Mark/ Edge Sensor .................................................................................7- 27
7.18 Replacing Jump Hole Sensor.....................................................................................7- 29
7.19 Replacing Side Hole Sensor ......................................................................................7- 31
7.20 Replacing Head Open Sensor....................................................................................7- 33
7.21 Replacing Ribbon Sensor...........................................................................................7- 34
7.22 Replacing Lid Latch Sensor .......................................................................................7- 36
7.23 Replacing Cutter Unit .................................................................................................7- 37
7.24 Replacing Cutter PCB Board......................................................................................7- 38
7.25 Replacing Cutter Sensor PCB Board .........................................................................7- 39
7.26 Replacing Cutter Motor ..............................................................................................7- 40
7.27 Replacing Optional Stacker PCB (ST-TG3) ...............................................................7- 41
7.28 Replacing Optional Stacker Timing Belt (ST-TG3).....................................................7- 42
7.29 Replacing Optional Stacker Motor (ST-TG3) .............................................................7- 44
7.30 Installing and Replacing Optional Ribbon Boss Kit ....................................................7- 45
Appendix.....................................................................................................................8- 1
8.1 Optional Accessories - Stacker ......................................................................................8- 2
8.2 Optional Accessories - RWG500 Label Rewinder..........................................................8- 4
8.3 Optional Accessories - Keypad ......................................................................................8- 5
8.4 Positions of Sensors and Options ..................................................................................8- 6
8.5 Base Reference Point ....................................................................................................8- 7
8.6 Offset Position Adjustment.............................................................................................8- 8
8.7 Shifting Motion of Base Reference Point......................................................................8- 12
8.8 Jump Hole ....................................................................................................................8- 13
8.9 Tag Sorting Method......................................................................................................8- 14
8.10 Paper End ..................................................................................................................8- 16
8.11 Ribbon End ................................................................................................................8- 18
8.12 Ribbon Near End........................................................................................................8- 18
8.13 Media Size Check ......................................................................................................8- 18
8.14 Perforated Line...........................................................................................................8- 19
8.15 Information on Media when using Cutter....................................................................8- 20
Sato Group of Companies.........................................................................................9- 1
Sato Group of Companies....................................................................................................9- 2

Table of Contents
Page iv TG3 Series Service Manual
This page is intentionally left blank

Section 1: Introduction
TG3 Series Service Manual Page 1-1
INTRODUCTION

Section 1: Introduction
Page 1-2 TG3 Series Service Manual
1.1 ABOUT THIS MANUAL
This service manual provides all of the information required for printer maintenance and repair by SATO
approved personnel. For the repair technician, this manual is intended to compliment, and to be used as an
extension of operator manual.
This manual also incorporates the use of special information boxes. Examples of these boxes and the type of
information provided in each, are below.
A comprehensive Table Of Contents provided at the front of this manual facilitates rapid movement within.
The contents identify the different unit sections and their respective sub-sections. Each references the page
number of their commencement.
The pages of this manual has embedded headers and footers to assist the user in identifying his or her exact
position within the manual. The header provides the section number followed by its name. The footer
identifies the product and the page number.
Page enumeration is two-part with each separated by a hyphen. The first character set references the section
number and the second identifies the page number. Page numbers begin with the numeral (1) one at the
commencement of a new section and ascends sequentially.
1.2 FEATURES OF THE PRINTER
The SATO TG308-312 printers (Thermal Transfer or Direct Thermal) are complete, high-performance labeling
systems designed specifically for printing tags and labels.
The key features of the TG3 Series are:
• High Printing Speed and Throughput (32-bit RISC CPU (100 MHz), Up to 10 ips print speed)
• Large Internal Memory Size (8MB Flash-ROM)
• Plug-in Interface Cards (Parallel IEEE1284, LAN, Wireless LAN, USB or the high speed RS-232C
interface can be selected)
• Thick Tags Supported (Up to 0.01 inch or 0.33 mm thick)
• Print, Cut and Stack Operation
• Batch Separation Function
• Wide Range of Media Types Supported
• Large Media Roll Supported
• Large and Energy Efficient LCD Display
• Easy and More User-Friendly Operation
• HF and UHF RFID Support (*Please check with SATO reseller on availability of the RFID kit.)
• Coreless Ribbon Spindle
• Standalone Capability using SATO Keypad
• European and Asian Codepages
WARNING:
PROVIDES INFORMATION THAT, IF UNHEEDED, MAY RESULT IN
PERSONAL INJURY.
CAUTION:
PROVIDES INFORMATION THAT, IF UNHEEDED, MAY RESULT IN
EQUIPMENT DAMAGE.
NOTE: Provides helpful hints to assist in performing the tasks at hand.

Section 1: Introduction
TG3 Series Service Manual Page 1-3
1.3 PARTS IDENTIFICATION
1
2
3
4
5
Front view
Main cover
Open this cover to load the media and ribbon.
Power (I/O) switch
Press this switch to turn the power on ( I ) or
off (O).
Keypad connection terminal
Used to connect to the optional keypad.
Media ejection slot
Opening for media output.
Operator panel
It consists of ten contact buttons and three
LED indicators. Please refer to Section 4.1
Operator Panel.
1
2
3
4
5

Section 1: Introduction
Page 1-4 TG3 Series Service Manual
1.3 PARTS IDENTIFICATION (cont’d)
7
6
8
9
Back view
Interface slot
Optional interface slot for connection to a host
PC. An option of RS-232C (High-speed)
interface board, IEEE1284 interface board,
LAN interface board, Wireless LAN interface
board and USB interface board are available
for connection.
External connector terminal (EXT)
Interface connector for external signals.
Connect the optional stacker or rewinder to this
terminal.
FUSE (T5AH 250V) holder
Used to hold a fuse which protect the printer
from unstable power supply surge. Use fuse
with rating, T5AH 250V only.
AC IN power terminal
Supplies power to the printer by inserting the
power cable.
Before connection, ensure that the AC voltage
of your region is within the range of AC 100 to
240V, 50/60 Hz.
6
7
8
9

Section 1: Introduction
TG3 Series Service Manual Page 1-5
1.3 PARTS IDENTIFICATION (cont’d)
15
13
14
10
11
12
Internal view when Main cover is opened (Front view)
Ribbon take-up spindle (coreless)
Used to wind up the used ribbon without using
core.
Print head assembly
This component is used to print on the media.
Perform maintenance at regular intervals.
Cutter assembly
This assembly consist of cutter as well as the
cutter sensor assembly.
Head balance adjustment knob
To adjust print head balance to obtain
consistent print out across media.
Head Alignment adjustment knob
To adjust print head alignment to obtain
consistent print out across media.
Head lock lever
Used to open and close the print head.
10
11
12
13
14
15

Section 1: Introduction
Page 1-6 TG3 Series Service Manual
1.3 PARTS IDENTIFICATION (cont’d)
22
19
21
16
17
18
20
Internal view when Main cover is opened (Back view)
Ribbon supply spindle
Used to load the ribbon.
Roll media guide
Set to meet the size of the media used.
Roll media supply spindle
Used to load the roll media, tag or label.
Pitch sensor guide
This plate guides the media passing through
the pitch sensor.
Lid Latch lever
Press the purple Lid Latch lever to open the
hinged Lid Latch.
Media feed-in guide
Feed in the media to the printer from this
guide.
Media guide knob
Set the media guide to meet the size of the
media used.
16
17
18
19
20
21
22

Section 2: Basic Specifications
TG3 Series Service Manual Page 2-1
BASIC SPECIFICATIONS
2.1 PRINTER BASIC SPECIFICATIONS
MODEL NAME TG308 / TG312
PHYSICAL CHARACTERISTICS
Width 11.18” (284 mm)
Height 11.81” (300 mm)
Depth 21.73” (552 mm)
Weight 35.71 lbs. (16.2 Kg)
POWER SUPPLY
Input Voltage Input power voltage: AC 100V - 240V, +/-10% (Full range)
Rated input voltage: AC 100V - 240V (Full range)
Power Consumption
When not using an optional device: At peak: 132W / 134VA (Print ratio 30%)
In standby: 20W / 22VA
When stacker and Keypad are
connected:
At peak: 157W / 161VA (Print ratio 30%)
In standby: 25W / 28VA
ENVIRONMENTAL (EXCLUDING MEDIA)
Operating Temperature 5° to 40°C (41 to 104 F)
Storage Temperature -5° to 60°C (23 to 140 F)
Operating Humidity 30 to 80% RH, Non-condensing
Storage Humidity 30 to 90% RH, Non-condensing
PRINT
Method Thermal Transfer and Direct Thermal
Print Speed (selectable)
2 to 10 inches/second (50 to 250 mm/second)
(Setting value: 2, 3, 4, 5, 6, 7, 8, 9, 10)
*Print speed varies depending on the type of media used.
Resolution TG308: 203 dots per inch (8 dots/mm)
TG312: 305 dots per inch (12 dots/mm)
Maximum Print Width 3.1” (80 mm)
Maximum Print Length 9.4” (240 mm)
Print darkness Darkness range: A to F
Darkness level: 1 to 3

Section 2: Basic Specifications
Page 2-2 TG3 Series Service Manual
MEDIA (Be sure to use media manufactured or certified by SATO)
Size
Label
Tag
Continuous
Cutter
Continuous
Cutter
Width: 0.9” to 3.1” (22 to 80 mm)
Width including liner: 1.0 to 3.3” (25 to 83 mm)
Pitch: 0.6” to 9.3” (16 to 237 mm)
Pitch including liner: 0.7” to 9.4” (19 to 240 mm)
Width: 0.9” to 3.1” (22 to 80 mm)
Width including liner: 1.0” to 3.3” (25 to 83 mm)
Pitch: 0.9” to 9.3” (22 to 237 mm)
Pitch including liner: 1.0” to 9.4” (25 to 240 mm)
Width: 1.3” to 3.3” (32 to 83 mm)
Pitch: 1.0” to 9.4” (25 to 240 mm)
Width: 1.3” to 3.3” (32 to 83 mm)
Pitch: 1.0” to 9.4” (25 to 240 mm)
* The size may be limited by use conditions.
Type Direct Thermal/ Thermal Transfer
Use roll media specified by SATO.
Roll Diameter Maximum outer diameter: 10” (250 mm)
Core Diameter
Inner core diameter: 3” (76.4 mm) and 4” (102 mm),
depending on media type
*The supplied boss is required for loading 4” (102 mm) roll core.
Thickness
Label: 0.006 to 0.01 in. (0.14 to 0.265 mm)
Tag: 0.006 to 0.013 in. (0.157 to 0.33 mm)
*For details on support for RFID tags, please contact your nearest SATO reseller or
technical support center.
Wind Direction Face-out/ Face-In
RIBBON (Be sure to use ribbon manufactured or certified by SATO)
Width Max. 3.3” (84 mm)
Length Max. 1476.3 ft. (450 m) (Depending on ribbon type)
Wind Direction Face-out/ Face-In
Winding Method Coreless roll (Standard), Rolled onto a core (Option)
PROCESSING
CPU 32 Bit RISC-CPU 100MHz
Flash ROM 8 Megabytes
SDRAM 16 Megabytes
PRINTER LANGUAGE
Standard SATO Barcode Printer Language (SBPL)

Section 2: Basic Specifications
TG3 Series Service Manual Page 2-3
INTERFACES
Interface Board
1) Plug-in Interface board (1 slot)
2) EXT (External) connector (for optional devices such as stacker and label
rewinder)
3) RS-232C D-sub 9-pin type (for keypad only)
Optional Plug-in interface
boards
1) RS-232C (High-Speed) I/F board
2) IEEE1284 (ECP/Compatible) I/F board
3) LAN I/F board
4) Wireless (LAN IEEE802.11b/g)/ Wired LAN I/F board
The board comes with a wired LAN connector. However, the simultaneous use of
a wireless connection and wired connection is not possible.
5) USB I/F board (Full-Speed)
SENSING
Gap/ Center Tag hole
(Transmissive) Position & Sensitivity Adjustable
I-Mark (Reflective) Sensitivity Adjustable
Side Tag hole Sensitivity Adjustable
R-corner /Notch Tag hole Sensitivity Adjustable
Jump hole Sensitivity Adjustable
Head Open Fixed
Ribbon End Fixed
Lid latch open Fixed
Cutter Position & Sensitivity Adjustable
SELF-DIAGNOSIS FUNCTION
1) Broken head element check
2) Paper end detection
3) Test print
4) Ribbon end detection
5) Ribbon near-end detection
6) Kanji data check
7) Head open
8) Lid latch open
9) Cutter error
10) Stacker full (Only when an optional stacker is installed)
11) Take-up spindle full (Only when an optional rewinder is installed)
CHARACTER FONT CAPABILITIES
MATRIX FONTS
WB text 18 dots W x 30 dots H (Alphanumeric, symbols)
WL text 28 dots W x 52 dots H (Alphanumeric, symbols)
S text 8 dots W x 15 dots H (Alphanumeric, symbols)
M text 13 dots W x 20 dots H (Alphanumeric, symbols)
U text 5 dots W x 9 dots H (Alphanumeric, symbols)
XU 5 dots W x 9 dots H (Alphanumeric, symbols)
XS 17 dots W x 17 dots H (Alphanumeric, symbols)

Section 2: Basic Specifications
Page 2-4 TG3 Series Service Manual
XM 24 dots W x 24 dots H (Alphanumeric, symbols)
XB 48 dots W x 48 dots H (Alphanumeric, symbols)
XL 48 dots W x 48 dots H (Alphanumeric, symbols)
OA Font (OCR-A) TG308: 15 dots W x 22 dots H (Alphanumeric, symbols)
TG312: 22 dots W x 33 dots H (Alphanumeric, symbols)
OB Font (OCR-B) TG308: 20 dots W x 24 dots H (Alphanumeric, symbols)
TG312: 30 dots W x 36 dots H (Alphanumeric, symbols)
X70 32 dots W x 48 dots H (Numeric, "$¥-,") Italic
X71 40 dots W x 60 dots H (Numeric, "$¥-,") Italic)
X72 48 dots W x 72 dots H (Numeric, "$¥-,") Italic
X73 64 dots W x 96 dots H (Numeric, "$¥-,") Italic
X74 32 dots W x 48 dots H (Numeric, "$¥-,") Standard
X75 40 dots W x 60 dots H (Numeric, "$¥-,") Standard
X76 48 dots W x 72 dots H (Numeric, "$¥-,") Standard
X77 64 dots W x 96 dots H (Numeric, "$¥-,") Standard
XCS text 32 dots W x 24 dots H (Symbols)
XCL text 48 dots W x 36 dots H (Symbols)
KANJI FONTS
Supported by downloading one of the following kanji fonts.
1) Simplified Chinese (2.6 MB)
GB2312 (24 x 24 dot)
2) Korean (1.6 MB)
KSX1001 (16 x 16 dot)
KSX1001 (24 x 24 dot)
RASTERIZED FONTS
<Standard installation>
CG Times (Alphanumeric, symbols)
CG Triumvirate (Alphanumeric, symbols)
<Each model> *To be installed in extended memory before shipment
1) TG308/TG312 (English version)
• Future II book
• CG Palacio
• CG Century Schoolbook
• CG Triumvirate Condensed
• Univers Medium
• CG Times
2) TG308/TG312 (European version)
• Univers Medium
• CG Times
3) TG308/TG312 (Chinese version)
• Traditional Chinese (MKaiSO-Medium-U)
• Simplified Chinese (MHeiS-Bold-U)
4) TG308/TG312 (Korean version)
• Korean (HY Round Gothic)
CHARACTER FONT CAPABILITIES
MATRIX FONTS

Section 2: Basic Specifications
TG3 Series Service Manual Page 2-5
CHARACTER FONT CAPABILITIES
OUTLINE FONTS
Alphanumeric characters and symbols
CHARACTER CONTROL
Magnification Expansion up to 12 x in either the vertical or horizontal
Rotation 0°, 90°, 180° and 270°
BARCODE CAPABILITIES
Linear Bar Codes
UPC-A/E
EAN-13/8
CODE39
CODE93
CODE128(UCC/EAN-128) (Character set: SET-A, SET-B, SET-C)
CODABAR(NW-7)
SATOC CODABAR(NW-7)
Short CODARBAR(NW-7)
ITF
Interleaved 2 of 5
Industrial 2 of 5
Matrix 2of5
MSI
BOOKLAND
POSTNET
GS1 DataBar (RSS):
GS1 DataBar Omnidirectinal,GS1 DataBar Truncated,GS1 DataBar Stacked,
GS1 DataBar Stacked Omni-Directional,GS1 DataBar Limited
GS1 DataBar Expanded,GS1 DataBar Expanded Stacked
* GS1 DataBar is new version of “RSS”.
Two Dimensional
QR code (Ver 8.1 including Micro QR)
PDF417 (Ver 2.4 including Micro PDF)
MAXI code (Ver 3.0)
GS1 DataMatrix (Ver2.0) *Only ECC200 is supported
Composite Symbols
EAN-13 Composite (CC-A/CC-B)
EAN-8 Composite (CC-A/CC-B)
UPC-A Composite (CC-A/CC-B)
UPC-E Composite (CC-A/CC-B)
GS1-128 Composite (CC-A/CC-B/CC-C)
GS1 DataBar Composite (CC-A/CC-B)
GS1 DataBar Truncated Composite (CC-A/CC-B)
GS1 DataBar Stacked Composite (CC-A/CC-B)
GS1 DataBar Stacked Omni-Directional Composite (CC-A/CC-B)
GS1 DataBar Limited Composite (CC-A/CC-B)
GS1 DataBar Expanded Composite (CC-A/CC-B)
GS1 DataBar Expanded Stacked Composite (CC-A/CC-B)
* GS1 DataBar is new version of “RSS”.
Ratios 1:2, 1:3, 2:5, User definable bar widths
Rotation Parallel 1 (0°), Parallel 2 (180°), Serial 1 (90°) and Serial 2 (270°)
Magnification 1 to 12 times

Section 2: Basic Specifications
Page 2-6 TG3 Series Service Manual
VERSATILE FUNCTIONS
1) Status return function
2) Graphics function
3) Sequential number function
4) Form overlay function
5) Non-standard character store function
6) Black/white inversion function
7) Line/Box drawing function
8) Format store function
9) Zero slash switching function
10) JIS/Shift-JIS selection function
11) Tag/Label auto feed function (First tag and label are not wasted)
13) Eject and cut function
14) Item cut function
HARDWARE AND RELATED
Operation keys
1) Power switch
2) ONLINE button
3) FEED button
4) CUTTER button
5) EJECT button
6) FUNCTION button
7) PAPER button
8) Arrow buttons: <,>,^,v
Indicators
ON LINE: Green LED
CUTTER: Green LED
ERROR: Red LED
Buzzer Built-in buzzer
• No volume control function available
OPTIONS
1) Large-size stacker (ST-TG3)
2) Label rewinder (RWG500)
3) RFID kit (with proprietary cutter) (HF-band, UHF-band, 2.45GHz)
* Please check with SATO reseller on availability of the RFID kit.
4) Ribbon core adapter kit (comes with a core)
5) Keypad
REGULATORY COMPLIANCE
Safety regulation
UL60950-1(2001) (USA)
CSA22.2 No.60950-1-30 (Canada)
EN60950-1, CE (Europe)
CCC (GB4943-2001) (China)
EMC regulation
FCC15B Class B (USA/Canada)
CE (EN55022, EN55024) (Europe)
GB9254-1998, GB17625.1(2003) (China)
MIC (KN22, KN24) (Korea)
Radio Standards
Wireless LAN(2.45MHz)
FCC15B /FCC15C (USA/Canada)
R&TTE (EN300 328 V1.4:2003-04),(EN301 489 V1.4.1:2002-08) (Europe)
SRRC ( 信部无 [2001]653 号) (China)
MIC (Korea)

Section 2: Basic Specifications
TG3 Series Service Manual Page 2-7
Radio Standards
RFID(HF/ UHF)
FCC15B /FCC15C (USA/Canada)
R&TTE (EN300-330) (HF-band RFID, Europe)
R&TTE (EN300-220-1/EN302-208-1) (UHF-band RFID, Europe)
MIC (Korea)
Packaging Drop Standard ISTA-2A
Environmental (RoHS)
Chromium: below 0.1%
Lead: below 0.1%
Mercury: below 0.1%
Cadmium: below 0.01%
Polybrominated Biphenyl (PBB): below 0.1%
Polybrominated Diphenyl Ether (PBDE): below 0.1%
REGULATORY COMPLIANCE

Section 2: Basic Specifications
Page 2-8 TG3 Series Service Manual
2.2 OPTIONAL ACCESSORIES SPECIFICATIONS
LARGE-SIZED STACKER SPECIFICATIONS
Model name ST-TG3
Maximum stack height 5.9” (150 mm) (Paper thickness 0.01” (0.26 mm), approximately 500 tags)
Tag feed speed 9.8” per second (250 mm/second)
Media Type
Tag only (Use of label is not acceptable)
* Refer to the Consumable Specifications for more details.
Make sure the tag size meets the following conditions.
Media Size Tag
Width: 1.3” to 3.3“ (32 to 83 mm)
Pitch: 1” to 5.9” (25 to 150 mm)
* Use the optional weight when the tag length is 3.5” (90 mm) or greater.
* Use the optional spacer when the length of laminated tag and glossy tag are 3.5”
(90 mm) or more.
Thickness
Tag: 0.006” to 0.013“ (0.159 to 0.33 mm)
Some restrictions may apply to the tag size due to tag curling when the diameter of
tag roll core is 3 inches (76.2 mm).
Tag pressure Weight load type
Sensor
Movable tag full sensor
Outputs the “stacker full” signal to the EXT (the printer) at the time of error
occurrence.
Communication
(Connection)
Input: Amphenol 14-pin Male (EXT connector connection)
* Connecting with the computer (Rewinder and daisy connection inside)
EXT terminal (for handshake):
#3 (Input): Winding motor control
#5 (Output): Rewinder full + stacker full
#6 (Input): Stacker motor control
Output: Amphenol 14-pin Female (EXT connector connection)
* Connecting with the rewinder (RWG500/RWS300)
EXT terminal (for handshake):
#3 (Input): Winding motor control
#5 (Output): Rewinder full
Power supply
Supplied from the printer unit (EXT connector).
EXT terminal:
# 2 : GND
# 12 : DC+24V
# 13 : DC+5V
Motor Stepping motor (Interfaces with the printer)
2-phase unipolar type stepping motor
Dimensions W 8.6” X D 9.6” X H 11.8” (W 219 X D 245 X H 300 mm)
Weight 7.5” (3.4 kg)
Fixation (Installation) method Simple fixation by joint plate.
* Can be set by the users.
Accessories
Tag stopper, Joint plate, Optional weight (For the tag length of 90 mm or more),
Optional spacer with magnet (Use the optional spacer when the length of laminated
tag and glossy tag are 90 mm or more), Instruction guide for optional spacer.