SATO CG412DT User manual

For printer model:
Service Manual
CG4 Series
Please read this Service Manual before using this product.
Keep this document available for future reference.
CG408DT
CG412DT
Direct Thermal Type
CG408TT
CG412TT
Thermal Transfer Type

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/ TV technician for help.
Copyrights
The contents of this document are proprietary information of SATO Corporation and/or its subsidiaries in
Japan, the U.S and other countries. No part of this document may be reproduced, copied, translated or
incorporated in any other material in any form or by any means, whether manual, graphic, electronic,
mechanical or otherwise, without the prior written consent of SATO Corporation.
Limitation of Liability
SATO Corporation and/or its subsidiaries in Japan, the U.S and other countries make no representations or
warranties of any kind regarding this material, including, but not limited to, implied warranties of
merchantability and fitness for a particular purpose. SATO Corporation shall not be held responsible for errors
containedherein or any omissions from this material or for any damages, whether direct, indirect, incidental or
consequential, in connection with the furnishing, distribution, performance or use of this material.
SATO Corporation reserves the right to make changes and/or improvements in this product and document
without notice at any time.
Trademarks
SATO is a registered trademark of SATO Corporation and/or its subsidiaries in Japan, the U.S and other
countries.
Version: GBS-CG4-01rA-15-12-09SM
© Copyright 2009 SATO Corporation.
All rights reserved.

Table of Contents
CG4 Series ServiceManual Page i
TABLE OF CONTENTS
Introduction................................................................................................................1 - 1
1.1 About this Manual........................................................................................................ 1 - 2
1.2 Features of the Printer................................................................................................. 1 - 2
1.3 Parts Identification ....................................................................................................... 1 - 3
General Specifications..............................................................................................2 - 1
2.1 Printer Basic Specifications ......................................................................................... 2 - 1
2.2 Optional Accessories Specifications............................................................................ 2 - 7
Interface Specifications............................................................................................3 - 1
3.1 Interface types ............................................................................................................. 3-1
3.2 RS232C Serial Interface.............................................................................................. 3 - 2
3.3 IEEE 1284 Parallel Interface........................................................................................ 3 - 8
3.4 Universal Serial Bus (USB) Interface......................................................................... 3 - 13
3.5 Local Area Network (LAN) Ethernet........................................................................... 3 - 15
Operation and Configuration....................................................................................4 - 1
4.1 Operator Panel............................................................................................................. 4 - 2
4.2 Operating Modes ......................................................................................................... 4 - 3
4.3 User Test Print Mode................................................................................................... 4 - 6
4.4 Factory Test Print Mode............................................................................................. 4 - 10
4.5 Operation Setting Mode............................................................................................. 4 - 13
4.6 Program Download Mode.......................................................................................... 4 - 15
4.7 Font Download Mode................................................................................................. 4 - 17
4.8 Default Setting Mode ................................................................................................. 4 - 18
4.9 HEX Dump Mode....................................................................................................... 4 - 18
4.10 Boot Download Mode............................................................................................... 4 - 19
4.11 Error Occurrence While Downloading...................................................................... 4 - 20
4.12 Factory Clear Mode ................................................................................................. 4 - 21
4.13 Factory Adjustment Mode........................................................................................ 4 - 24
4.14 Factory USB Interface Mode.................................................................................... 4 - 28
4.15 Factory USB Boot Download Mode......................................................................... 4 - 29
4.16 Printer Configurations Setting.................................................................................. 4 - 30
Troubleshooting........................................................................................................5 - 1
5.1 Error Signal Troubleshooting....................................................................................... 5 - 2
5.2 Troubleshooting Flowchart........................................................................................... 5 - 4
5.3 Interface Troubleshooting.......................................................................................... 5 - 14
5.4 Test Print Troubleshooting......................................................................................... 5 - 15
Checks and Adjustment Procedures.......................................................................6 - 1
6.1 Checking the Power Supply......................................................................................... 6 - 2
6.2 Automatic Adjustment of I-Mark and GAP Sensor Outputs ......................................... 6 - 3
6.3 Sensor checks ............................................................................................................. 6 - 3
6.4 Ribbon Tension Adjustment (For CG408TT, CG412TT only)...................................... 6 - 4
6.5 Pitch position Adjustment............................................................................................. 6 - 5
6.6 Offset position Adjustment........................................................................................... 6 - 6
6.7 Print Darkness Adjustment .......................................................................................... 6 - 7

Table of Contents
Page ii CG4 Series Service Manual
Replacement Procedures .........................................................................................7 - 1
7.1 Print Head Replacement.............................................................................................. 7 - 2
7.2 Platen Roller Replacement.......................................................................................... 7 - 4
7.3 Removal of the Bottom Housing cover ........................................................................ 7 - 5
7.4 DC Power Terminal Board Replacement..................................................................... 7 - 6
7.5 Main Circuit Board Replacement................................................................................. 7 - 7
7.6 Operator Panel (KB) Board Replacement.................................................................... 7 - 8
7.7 Top Cover Open Sensor Replacement...................................................................... 7 - 10
7.8 Stepper Motor Replacement...................................................................................... 7 - 11
7.9 I-Mark/Gap Sensor Replacement .............................................................................. 7 - 12
7.10 Ribbon End Sensor Replacement............................................................................ 7 - 14
7.11 Torque Limiter (Supply Unit) Replacement.............................................................. 7 - 15
7.12 Torque Limiter (Ribbon Wind-up Unit) Replacement............................................... 7 - 16
7.13 Cutter Kit/ Board/Unit Replacement (Optional)........................................................ 7 - 17
7.14 Dispenser Kit/ Roller/ Label Sensor Replacement (Optional).................................. 7 - 19
7.15 Linerless (Non sepa) Label Sensor Replacement (Optional)................................... 7 - 21
7.16 Real Time Clock Battery Replacement (Optional)................................................... 7 - 22
Appendix....................................................................................................................8 - 1
8.1 Optional Accessories - Cutter ...................................................................................... 8 - 2
8.2 Optional Accessories - Dispenser................................................................................ 8 - 5
8.3 Optional Accessories - Linerless (Non sepa)............................................................... 8 - 8
8.4 Optional Accessories - Real Time Clock (RTC) Kit.................................................... 8 - 10
8.5 Positions of sensors and options............................................................................... 8 - 11
8.6 Operation Mode Selection ......................................................................................... 8 - 12
8.7 Base Reference Point................................................................................................ 8 - 13
8.8 Paper End.................................................................................................................. 8 - 15
8.9 Ribbon End................................................................................................................ 8 - 16
Sato Group of Companies........................................................................................9 - 1
Sato Group of Companies ................................................................................................. 9 - 2

Section 1: Introduction
CG4 Series Service Manual Page 1-1
INTRODUCTION

Section 1: Introduction
Page 1-2 CG4 Series Service Manual
1.1 ABOUT THIS MANUAL
This service manual provides all of the information required for printer maintenance and repair by SATO
approved personnel. For the repair technician, this manual is intended to compliment, and to be used as an
extension of operator manual.
This manual also incorporates the use of special information boxes. Examples of these boxes and the type of
information provided in each, are below.
A comprehensive Table Of Contents provided at the front of this manual facilitates rapid movement within.
The contents identify the different unit sections and their respective sub-sections. Each references the page
number of their commencement.
The pages of this manual has embedded headers and footers to assist the user in identifying his or her exact
position within the manual. The header provides the section number followed by its name. The footer
identifies the product and the page number.
Page enumeration is two-part with each separated by a hyphen. The first character set references the section
number and the second identifies the page number. Page numbers begin with the numeral (1) one at the
commencement of a new section and ascends sequentially.
1.2 FEATURES OF THE PRINTER
The CG4 Series is 4 inch Compact Desktop printer (Thermal Transfer or Direct Thermal). With a 32-bit RISC
CPU, 4 ips print speed, and 4MB Flash Memory, the CG4 Series is an economical printer with numerous
features making it suitable for a wide range of applications. The key features of the CG4 Series are:
• High Print Resolution with crisp printing quality (203dpi or 305dpi)
• Multiple Interface
• Cutter and Dispenser Printer Options
• Linerless Label Support
• Easy Media Loading
• Standalone Capability using Keypad
• Tool-less changing of print head and platen roller for easier maintenance
• Codepage Support and Emulations
• Anti-Microbial casing is ideally suited for clinical environments or food processing industry
• Safety Top Cover Latch
• Distinctive Chassis color
WARNING:
PROVIDES INFORMATION THAT, IF UNHEEDED, MAY RESULT IN
PERSONAL INJURY.
CAUTION:
PROVIDES INFORMATION THAT, IF UNHEEDED, MAY RESULT IN
EQUIPMENT DAMAGE.
NOTE: Provides helpful hints to assist in performing the tasks at hand.

Section 1: Introduction
CG4 Series Service Manual Page 1-3
1.3 PARTS IDENTIFICATION
1
2
3
4
7
5
6
8
Front view
Operator panel
It consists of two contact buttons and two
LED indicators (green and red).
Top cover
Open this cover to load the media and ribbon.
Cover open/close latch
Pull these latches on both sides of the printer
forward to open the Top cover of the printer.
Media ejection slot
Opening for media output.
POWER button
Press this button to turn the power on or off.
FEED/LINE button
Press this button to select the printer status
(online/ offline) or to feed the media.
ERROR LED indicator
The LED lights or blinks red when an error is
detected in the printer.
During printer configuration setting, the
ERROR indicator responses in conjunction
with the ON LINE (POWER) indicator to show
the modes of the printer.
ON LINE (POWER) LED indicator
The LED lights green when the printer is online
and blinks green when the printer is offline.
During printer configuration setting, the ON
LINE (POWER) indicator responses in
conjunction with the ERROR indicator to show
the modes of the printer.
1
2
3
4
5
6
7
8

Section 1: Introduction
Page 1-4 CG4 Series Service Manual
1.3 PARTS IDENTIFICATION (cont’d)
9
USB and RS232C interface on-board
10
USB and LAN interface on-board
USB and IEEE interface on-board
11
10
10
11
11
12
13
14
Back view
Media inlet
An opening for Fan-folded media or media
from unwinder to feed in to the printer.
DC input power terminal
Supplies power to the printer by inserting the
power cable via the AC adapter.
USB interface terminal
To connect printer to the host computer using
the USB interface.
RS-232C interface terminal
To connect printer to the host computer using
RS-232C interface.
Or, to connect the optional Keypad, Scanner or
Smart keyboard to the printer.
LAN interface terminal
To connect printer to the host computer using
LAN interface.
IEEE interface terminal
To connect printer to the host computer using
IEEE interface.
9
10
11
12
13
14

Section 1: Introduction
CG4 Series Service Manual Page 1-5
1.2 PARTS IDENTIFICATION (cont’d)
CG408DT/ CG412DTCG408TT/ CG412TT
15
20
16
17
18
19
21
22
15
18
20
19
21
22
Internal view when Top cover is opened
Print head
This component is used to print on the media.
Perform maintenance at regular intervals.
Ribbon unit
Used to load the ribbon and wind up the used
ribbon.
Pull out lever
This is used to pull out the ribbon unit from the
top cover for ribbon loading.
Roll media holder
To hold the roll media.
Media guide slide lever
Set to meet the size of the media used.
Media guide and I-Mark/ Gap sensor
A guide for the media to feed properly.
Detects the I-Mark on the media or gap of the
label.
Platen roller
This roller feeds the media. Perform
maintenance at regular intervals.
Optional device compartment
Used to install optional cutter, dispenser or
linerless (Non sepa) unit.
15
16
17
18
19
20
21
22

Section 1: Introduction
Page 1-6 CG4 Series Service Manual
This page is intentionally left blank

Section 2: General Specifications
CG4 Series Service Manual Page 2-1
GENERAL SPECIFICATIONS
2.1 PRINTER BASIC SPECIFICATIONS
MODEL NAME CG408 DT CG412 DT CG408 TT CG412 TT
PHYSICAL CHARACTERISTICS
Width 179 mm (7.05”)
Depth 238 mm (9.37”)
Height 173 mm (6.81”)
Weight 1.7 kg (3.7 lbs.) 1.9 kg (4.19 lbs.)
POWER SUPPLY (AC ADAPTER)
Input Voltage 100-240 V AC, +/-10%, 50/60 Hz (Full range)
Output Voltage 19 V DC, +/-5%, 3.86A
Power Consumption At peak times: 50 Watts During standby: 2.5 Watts
ENVIRONMENTAL (EXCLUDING MEDIA)
Operating Temperature 4° to 38°C (39.2 to 100.4°F)
Storage Temperature -10° to 60°C (14 to 140°F)
Operating Humidity 30 to 80% RH, Non-condensing
Storage Humidity 15 to 85% RH, Non-condensing
PRINT
Method DT models: Direct Thermal only TT models: Thermal Transfer and Direct
Thermal
Print Speed (selectable) 50, 75 or 100 mm/second 2, 3 or 4 Inches/second (Setting: 2, 3, 4)
*Maximum print speed varies depending on the of media used.
Resolution 8 dots/mm (203
Dots Per Inch) 12 dots/mm (305 Dots Per Inch) 8 dots/mm (203 Dots Per Inch) 12 dots/mm (305 Dots Per Inch)
Maximum Print Width 104 mm (4.09”)
Maximum Print Length 300 mm (11.81”)

Section 2: General Specifications
Page 2-2 CG4 Series Service Manual
MODEL NAME CG408 DT/ CG408TT CG412 DT/ CG412TT
MEDIA (Be sure to use media manufactured or certified by SATO)
Type Direct Thermal / Thermal Transfer depending on print model (DT or TT)
Roll stock or Fan-fold
Wind Direction Roll stock: Face In or Face out winding
Roll and Core Diameter
Maximum outer diameter: 128 mm (5.04”) with Inner core diameter: 40 mm (1.5”)
* Inner core diameter: 19.05 mm (0.75”) with maximum outer diameter: 110 mm
(4.33”) can be accepted, but there is no performance guarantee.
Fanfold Max. stack height 118 mm (4.65”) (external supply)
Size
Label
Continuous
Cutter
Dispenser
Tear-off
Linerless
Pitch : 7 to 300 mm (0.27” to 11.8”)
Pitch including liner : 10 to 303 mm (0.39” to 11.93”)
Width : 22 to 107 mm (0.86” to 4.21”)
Width including liner : 25 to 110 mm (0.98” to 4.33”)
Pitch : 22 to 300 mm (0.87” to 11.8”)
Pitch including liner : 25 to 303 mm (0.98” to 11.93”)
Width : 22 to 107 mm (0.87” to 4.21”)
Width including liner : 25 to 110 mm (0.98” to 4.33”)
Pitch : 22 to 100 mm (0.87” to 3.93”)
Pitch including liner : 25 to 103 mm (0.98” to 4.05”)
Width : 22 to 107 mm (0.87” to 4.21”)
Width including liner : 25 to 110 mm (0.98” to 4.33”)
Pitch : 22 to 300 mm (0.87” to 11.8”) *
1
Pitch including liner : 25 to 303 mm (0.98” to 11.93”)
Width : 22 to 107 mm (0.87” to 4.21”)
Width including liner : 25 to 110 mm (0.98” to 4.33”)
Pitch : 25 to 100 mm (0.98” to 3.93”) *
1
With : 25 to 110 mm (0.98” to 4.33”)
Non-adhesive paper
Continuous
Cutter
Tear-off
Pitch : 10 to 303 mm (0.39” to 11.93”) *
1
Width : 25 to 110 mm (0.98” to 4.33”)
Pitch : 25 to 303 mm (0.98” to 11.93”)
Width : 25 to 110 mm (0.98” to 4.33”)
Pitch : 25 to 303 mm (0.98” to 11.93”) *
1
Width : 25 to 110 mm (0.98” to 4.33”)
*1Media using small pitch must be torn by hand.
• The above size may be limited by use conditions, such as type of paper, usage
environment, and application.
• When using the dispenser mode, restrictions apply to the maximum paper length
according to paper installation conditions.
Thickness 0.06 to 0.19 mm (0.0024” to 0.0074”)

Section 2: General Specifications
CG4 Series Service Manual Page 2-3
MODEL NAME CG408 DT CG412 DT CG408 TT CG412 TT
RIBBON (Be sure to use ribbon manufactured or certified by SATO)
Wind Direction
—
Face Out
Winding Method Paper core
Roll Diameter Maximum outer diameter: 38 mm (1.4”)
Core Diameter Inner core diameter: 12.7 mm (0.5”)
Length Max. 100m (328 ft.), Do not exceed the
maximum outer diameter.
Width Use only 110mm +/- 0.5mm
(4.33” +/- 0.01”)
PROCESSING
CPU 32 Bit RISC-CPU 133MHz
Flash ROM 4 Megabytes
SDRAM 8 Megabytes
PRINTER LANGUAGE
Standard SATO Barcode Printer Language (SBPL)
INTERFACES
Standard Configurations
Select one of the following. (The factory will provide the unit with the selected
interface.)
1) USB 2.0 (Type B) with RS-232C (D-SUB 9-pin type) or
2) USB 2.0 (Type B) with LAN (10BASE-T/100BASE-TX Automatic Switching) or
3) USB 2.0 (Type B) with IEEE1284
*The RS-232C connector can be used to connect the printer to a computer, an
optional keypad, Smart keyboard or Barcode scanner.
SENSING
Gap (Transmissive) Sensitivity Adjustable
I-Mark (Reflective) Sensitivity Adjustable
Cover Open Fixed
Ribbon End Not available Fixed (Only available for Thermal
Transfer model)
Dispenser Fixed (Only available if installed)
Linerless label sensor Fixed (Only available if installed)
LABEL ISSUING MODES
Standard: Continuous mode, Tear -off mode, Sensor off mode
Optional mode: Dispenser mode, Cutter mode, Linerless (Nonsepa) mode

Section 2: General Specifications
Page 2-4 CG4 Series Service Manual
MODEL NAME CG408 DT CG412 DT CG408 TT CG412 TT
SELF-DIAGNOSIS
Cover Open Detection
Paper End Detection
Test Print
Cutter error (Only available if installed)
Cover Open Detection
Paper Detection
Test Print
Ribbon end Detection
Cutter error (Only available if installed)
CHARACTER FONT CAPABILITIES
BITMAP FONTS
U 5 dots W x 9 dots H (Alphanumeric characters and symbols)
S 8 dots W x 15 dots H (Alphanumeric characters and symbols)
M 13 dots W x 20 dots H (Alphanumeric characters and symbols)
WB 18 dots W x 30 dots H (Alphanumeric characters and symbols)
WL 28 dots W x 52 dots H (Alphanumeric characters and symbols)
XU 5 dots W x 9 dots H (Alphanumeric characters and symbols)
XS 17 dots W x 17 dots H (Alphanumeric characters and symbols)
XM 24 dots W x 24 dots H (Alphanumeric characters and symbols)
XB 48 dots W x 48 dots H (Alphanumeric characters and symbols)
XL 48 dots W x 48 dots H (Alphanumeric characters and symbols)
OA Font (OCR-A)
15 dots x 22 dots
(Alphanumeric
characters and
symbols)
22 dots x 33 dots
(Alphanumeric
characters and
symbols)
15 dots x 22 dots
(Alphanumeric
characters and
symbols)
22 dots x 33 dots
(Alphanumeric
characters and
symbols)
OB Font (OCR-B)
20 dots x 24 dots
(Alphanumeric
characters and
symbols)
30 dots x 36 dots
(Alphanumeric
characters and
symbols)
20 dots x 24 dots
(Alphanumeric
characters and
symbols)
30 dots x 36 dots
(Alphanumeric
characters and
symbols)
KANJI FONTS
Supported by downloading one of the following kanji fonts.
1) Simplified Chinese (2.6MB)
Gothic type GB2312 (24 x 24 dot)
2) Korean (1.6MB)
Gothic type KSX1001 (16 x 16 dot)
Mincho type KSX1001 (24 x 24 dot)
OUTLINE FONTS
Alphanumeric characters and symbols
CHARACTER CONTROL
Magnification Expansion up to 12 x in either the vertical or horizontal
Rotation 0°, 90°, 180° and 270°

Section 2: General Specifications
CG4 Series Service Manual Page 2-5
MODEL NAME CG408 DT CG412 DT CG408 TT CG412 TT
BARCODE CAPABILITIES
Linear Bar Codes
UPC-A/UPC-E, EAN8/13, CODE39, CODE93, CODE128,
GS1-128 (UCC/EAN128), CODABAR(NW-7), ITF, Industrial 2 of 5, Matrix 2 of 5,
BOOKLAND, MSI, POSTNET, GS1 DataBar (RSS)
* GS1 DataBar is new version of RSS-14.
Two Dimensional codes PDF417 (Ver.2.4), MAXI code (Ver.3.0), QR code, GS1 DataMatrix (ECC200)
Composite Symbols
EAN-13 Composite (CC-A/CC-B)
EAN-8 Composite (CC-A/CC-B)
UPC-A Composite (CC-A/CC-B)
UPC-E Composite (CC-A/CC-B)
GS1-128 Composite (CC-A/CC-B/CC-C)
GS1 DataBar Composite (CC-A/CC-B)
GS1 DataBar Truncated Composite (CC-A/CC-B)
GS1 DataBar Stacked Composite (CC-A/CC-B)
GS1 DataBar Stacked Omni-Directional Composite (CC-A/CC-B)
GS1 DataBar Limited Composite (CC-A/CC-B)
GS1 DataBar Expanded Composite (CC-A/CC-B)
GS1 DataBar Expanded Stacked Composite (CC-A/CC-B)
* GS1 DataBar is new version of RSS-14.
Ratios 1:2, 1:3, 2:5, User definable bar widths
Magnification 1 x to 12 x
Rotation Parallel 1 (0°), Parallel 2 (180°), Serial 1 (90°) and Serial 2 (270°)
STANDARD FUNCTIONS
1) Status return function
2) Graphic function
3) Sequential number function
4) Form overlay function
5) Custom character registration function
6) Black/white inversion function
7) Ruled line function
8) Format registration function
9) Zero slash switching function

Section 2: General Specifications
Page 2-6 CG4 Series Service Manual
MODEL NAME CG408 DT CG412 DT CG408 TT CG412 TT
HARDWARE AND RELATED
Operation keys POWER and FEED/LINE buttons
Indicators ON LINE (POWER): Green LED
ERROR: Red LED
Buzzer Built-in buzzer • On/ off switchable buzzer (specified by command)
• No volume control function available
Surface Treatment Antibacterial finishing for external cover and operative parts.
Tested according to JIS Z 2801 standard
OPTIONS
1) Cutter Unit
2) Dispenser Unit
3) RTC kit (Calendar IC)
4) Linerless (Nonesepa) Unit
5) Keypad*
6) Compatible smart keyboard*
7) Compatible 1D barcode scanner*
*Applicable to USB and RS232C interface model only. Connect to RS232C
terminal.
REGULATORY COMPLIANCE
Safety regulation
UL60950-1(2001) (USA)
CSA22.2 No.60950-1-30 (Canada)
EN60950-1, CE (Europe)
CCC (GB4943-2001) (China)
EMC regulation
FCC15B Class B (USA/Canada)
CE (EN55022, EN55024) (Europe)
GB9254-1998, GB17625.1(2003) (China)
KN22, KN24 (Korea)
Packing Drop Standard ISTA-2A
Environmental (RoHS)
Chromium: below 0.1%
Lead: below 0.1%
Mercury: below 0.1%
Cadmium: below 0.01%
Polybrominated Biphenyl (PBB): below 0.1%
Polybrominated Diphenyl Ether (PBDE): below 0.1%

Section 2: General Specifications
CG4 Series Service Manual Page 2-7
2.2 OPTIONAL ACCESSORIES SPECIFICATIONS
CUTTER SPECIFICATIONS
Media Type Non-adhesive paper and Label
Media Size
Pitch : 22 to 300 mm (0.87” to 11.8”)
Pitch including liner : 25 to 303 mm (0.98” to 11.93”)
Width : 22 to 107 mm (0.87” to 4.21”)
Width including liner : 25 to 110 mm (0.98” to 4.33”)
Thickness 0.06 to 0.19 mm (0.0024” to 0.0074”)
Self-diagnosis function Cutter error detection
Durability More than 300,000 cuts
DISPENSER SPECIFICATIONS
Media Type
Label only
* Some restrictions may apply to some label types depending on the substrate,
adhesive, paper size, and environment. Refer to SATO representative on the
labels to be used.
* Perforated liner and split liner cannot be used.
* Peel end labels
Media Size
Pitch : 22 to 100 mm (0.86” to 3.93”)
Pitch including liner : 25 to 103 mm (0.98” to 4.05”)
Width : 22 to 107 mm (0.86” to 4.21”)
Width including liner : 25 to 110 mm (0.98” to 4.33”)
Thickness 0.06 to 0.19 mm (0.0024” to 0.0074”)
Sensor Type Dispenser sensor (Reflective type)
LINERLESS (NONSEPA) KIT SPECIFICATIONS
Media Type Micro-perforated Linerless (Nonesepa) Label
Media Size
Pitch : 25 to 100 mm (0.98” to 3.93”)
With : 25 to 110 mm (0.98” to 4.33”)
Thickness 0.06 to 0.19 mm (0.0024” to 0.0074”)
Media Winding direction Face-out
Roll and core Diameter Maximum outer diameter: 128 mm (5.04”) with Inner core diameter: 40 mm (1.5”)
Sensor Type Label sensor (Reflective type)
Label issuing mode Continuous mode, Tear-off mode

Section 2: General Specifications
Page 2-8 CG4 Series Service Manual
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Section 3: Interface Specifications
CG4 Series Service Manual Page 3-1
INTERFACE SPECIFICATIONS
This section presents the interface types and their specifications for the CG4 Series printers. These
specifications include detailed information to assist in the selection of the most appropriate method for the
printer to interface with the host.
The following information is presented in this section:
• 3.1 Interface types
• 3.2 RS232C Serial Interface
• 3.3 IEEE 1284 Parallel Interface
• 3.4 Universal Serial Bus (USB) Interface
• 3.5 Local Area Network (LAN) Ethernet
3.1 INTERFACE TYPES
The CG4 Series has three types of Main PCBs. Each type of PCB is equipped with two different interface
types for performing data communication with the host. These are described as follows.
1) Type 1: USB and LAN on-board
2) Type 2: USB and RS232C on-board
2) Type 3: USB and IEEE1284 on-board
Model Interface Types
USB LAN RS232C IEEE1284
CG4 series (Type 1) Yes Yes - -
CG4 series (Type 2) Yes -Yes -
CG4 series (Type 3) Yes --Yes
CAUTION:
Never connect or disconnect interface cables (or use a switch box) with power applied to
either the host or printer. This may caused damage to the interface circuitry in the printer/
host and is not covered by warranty.

Section 3: Interface Specifications
Page 3-2 CG4 Series Service Manual
3.2 RS232C SERIAL INTERFACE
3.2.1 Basic Specifications of RS-232C Serial Interface
This interface complies with the RS-232C standard.
Interface connector
DB-9S or equivalent (Male)
Cable length: 5m or less
Communication
settings Use Printer configuration tool or <I2> command to setup. <I2>abcde
Parameter Item Value Description
a Baud rate
2 38400bps
1 19200bps [Default]
0 9600bps
b Data bit length 17bits
0 8 bits [Default]
c Parity bits
2 EVEN
1ODD
0 NONE [Default]
d Stop bits 12bits
0 1 bit [Default]
e Protocol
4STATUS3
3 Protocol for driver (STATUS 4)
[Default]
2 XON/XOFF
1 READY/BUSY (Multi item buffer)
0 READY/BUSY (Single item
buffer)