Schlage AD-300 User manual

Verkada Inc. 405 E 4th Ave, San Mateo, CA 94401
[email protected]
All specifications are subject to change without notice
Copyright © Verkada Inc. All rights reserved.
Install Guide
Schlage AD300, AD400

Document
Document Details
Verkada Inc. 405 E 4th Ave, San Mateo, CA 94401
[email protected]
All specifications are subject to change without notice
Copyright © Verkada Inc. All rights reserved.
V1.0 (20211008)
(V1.0 first published 20211008)
Firmware
Firmware version can be verified on
Verkada Command command.verkada.com.
2

Introduction
Introduction
Verkada Inc. 405 E 4th Ave, San Mateo, CA 94401
[email protected]
All specifications are subject to change without notice
Copyright © Verkada Inc. All rights reserved.
3
Schlage AD integration into Verkada system.
See separate install guide(s) for hardware installation:
AD400
https://us.allegion.com/content/dam/allegion-us-2/web-documents-2/Us
erGuide/Schlage_AD-400_and_AD-401_Networked_Wireless_Lock_User_
Guide_104387.pdf
AD300
https://us.allegion.com/content/dam/allegion-us-2/web-documents-2/Us
erGuide/Schlage_AD-300_and_AD-301_Networked_Hardwired_Lock_User
_Guide_-_English_106415.pdf
Background
The Schlage AD series of locks come in two major variants, the AD400 wireless lockset and the
AD300 wired lockset. The AD400 wireless lock connects to the Verkada AC41 through a wireless
bridge called the PIM 400-485. The AD300 wired locks connect directly to the AC41. Both solutions
communicate with the AC41 over RS485 via the aux RS485 port on the AC41 (the last cassette).
What's the difference between the AD400 and the AD300?
The AD series of locks has the AD400 wireless lockset and the AD300 wired lock set. They act the
same to the end user. The only difference is the AD300 wires directly to the AC41 via RS485 and the
AD400 connects to the AC41 through a wireless bridge called the PIM-400-485. The configuration
process in Command is identical with the exception of selecting Wireless - AD400 or Wired-AD300
in Command when adding the locks.

Introduction
Common use cases
Verkada Inc. 405 E 4th Ave, San Mateo, CA 94401
[email protected]
All specifications are subject to change without notice
Copyright © Verkada Inc. All rights reserved.
4
Many schools, universities, medical facilities and multi-tenant units use wireless locks to secure
doors that are operated with low frequency
Schools/Campuses
Classroom doors, Offices, Break rooms
Universities/Medical Facilities
Dorm Rooms, Lecture Halls, Offices, Laboratories
In multi-tenant
Officeses, Supply closets
These verticals use wireless locks because they do not require expensive wiring to be run
through walls and allow much more flexibility. They are also much more cost effective than
wired doors. This integration allows us to work with existing customers with AD300 and AD400
wireless locks.
Important notes
Tips to help you do your best:
●Read all of the Allegion documentation for the AD400 and PIM400
●Verkada support will NOT troubleshoot or RMA Allegion hardware!
●Wireless locks are wireless products so wireless range is always a concern, please
ensure that the PIM 400-485 is placed within range of all the connected locks.

Installation
Installation Order of Operation
Verkada Inc. 405 E 4th Ave, San Mateo, CA 94401
[email protected]
All specifications are subject to change without notice
Copyright © Verkada Inc. All rights reserved.
5
PIM 400-485
The PIM 400-485 is the wireless bridge used for
the AD400 series of locks. It should be
programmed before you add any Schlage
doors in Command..
1. The Schlage Utility Software connects to
the PIM 400-485. using the SUS cable.
Connect the Schlage SUS cable to the
phone using USB C.
2. Connect the PIM 400-485 to the power
supply and connect the SUS-A cable to
the phone and the PIM.
3. Launch the Schlage Utility Software app.
1. Install and configure the PIM 400-485
2. Install and configure the lock
3. Configure the AC41
Items Required*
Tips to help you do your best:
1. Schlage Utility Software (SUS) cable
2. SUS phone or SUS device with the SUS app installed
3. PIM 400-485
4. AD400 and AD300 Locks
5. AD300
*Will vary depending on install case. Please reach out to your Allegion ESE for assistance.

Installation
PIM-400-485 Cont.
4. The Schlage Utility Software app
will ask you to login. Use:
User type: manager
Password: verkada
If you login to the SUS app and
the SUS-A cable is not connected,
you will get a screen that says
“Cable not connected”.
5. Upon connecting the SUS-A cable
the Android operating system will
ask if you “Allow Schlage Utility
Software to access SUS
A-CABLE?”. Select “OK”.
6. When you connect the PIM to the
phone you will need to couple it.
This means that the PIM is
programmed to communicate
with the specific programming
phone. You can only couple a PIM
to one phone. If you try to do
anything when the PIM isn't
coupled, you'll get an
authentication error.
You can couple the PIM by placing it into
coupling mode by pressing and holding
the LINK1 button and then pressing the
LINK2 button three times. Next, click
“Couple [PHONE_NAME] to Device”
Please note:
●[PHONE_NAME] in the above
example is a placeholder. Yours
will be different.
If the PIM is already coupled to a device,
these steps won’t work and you'll have to
do a factory reset.
4
5
6

Installation
PIM-400-485 Cont.
Verkada Inc. 405 E 4th Ave, San Mateo, CA 94401
[email protected]
All specifications are subject to change without notice
Copyright © Verkada Inc. All rights reserved.
7
If the coupling is successful, you will see a
message at the bottom.
Now that you've coupled the PIM to the SUS
phone, you can start programming it.
PIM 400-485 Programming
Tap into Device Configuration.
Let's define the PIM addresses. There are three fields that need to be defined. They are:
●RS485 Address - This is the address of the PIM in relation to the AC41.
●Low Door - this is the first door address belonging to the PIM.
●High Door - This is the address of the last door to be controlled by the PIM. It should
be four more than the Low Door number. For example if your Low Door is 251, your
High Door Must be 254.
RS485 Address Tap on the zero
next to RS485 address to define
the address of the PIM unit.
Low Door This is the first RS485 bus
address of the first lock.
High Door Recommended: Never
use pim address 0, because
every time a new pim is added it
is assigned address 0 by default
so it will cause collisions.

Verkada's AC41 supports any combination of wireless locks (via the PIM 400-485) hub and wired
AD300 locks, up to four per AC41. When connecting multiple RS485 devices, connect each of the
data pins (A and B) in parallel to each other and to the AC41's AUX RS485 bus.
Please note that that the Verkada integration limits each PIM to 4 wireless locks.
If using multiple Schlage devices, such as a PIM hub and an AD300, wire the data pins in parallel
to each other. They are addressed so the AC41 knows which one it's talking to.
Installation
PIM 400-485 Programming Cont.
Verkada Inc. 405 E 4th Ave, San Mateo, CA 94401
[email protected]
All specifications are subject to change without notice
Copyright © Verkada Inc. All rights reserved.
8

Installation
AD400
Verkada Inc. 405 E 4th Ave, San Mateo, CA 94401
[email protected]
All specifications are subject to change without notice
Copyright © Verkada Inc. All rights reserved.
9
Setting up the AD400 with the AC41 requires several steps:
1. Mount the hardware and configure the lock
2. Configure the PIM module (you should have done this before installing the AD400)
3. Setup in Command
AD400 Lock Installation
Most of the time the locksmith or
contractor will be doing this part following
the included instructions. The AD400
requires more holes to be bored into the
door for it to function. This is because it
has a built in DPI sensor and has extra
holes for wires to pass through.
For hardware installation instructions,
please see:
Schlage AD Series Cylindrical
Installation Instructions
https://us.allegion.com/content/dam/allegion-us-2/web-
documents-2/InstallInstructions/Schlage_AD-Series_for_
Cylindrical_Installation_Instructions_102104.pdf
Note:
●The cables are fragile and should
be handled carefully.
●If the lid isn't screwed on tight
enough, the tamper switch will
repeatedly and randomly throw
errors.
●You will need to get your own wire
to connect the AD400 to the PIM.
Standard shielded low voltage
cable will be fine. 22/4 , 22/6, or 18/4
should all work flawlessly.

Installation
AD400 Lock Programming
Verkada Inc. 405 E 4th Ave, San Mateo, CA 94401
[email protected]
All specifications are subject to change without notice
Copyright © Verkada Inc. All rights reserved.
10
All AD400 locks need to be given an address. This is done using the Schlage Utility Software
(SUS,) which is a free Android app (there is no iOS app).
To configure the AD400, you first start by linking it to the PIM. The first step is to couple the PIM to
the phone to enable it to program itself.
1. The Schlage Utility Software connects to the
lock using the SUS cable. Connect the Schlage
SUS cable to the phone using USB C.
2. The SUS cable connects the AD lock via a USB
A host connection. The AD has a hidden USB
port under a rubber cover on the bottom of
the unsecured side of the door.
3. A connected SUS cable.
Now that the cable is connected you can put the AD
lock into communication mode by pressing and
holding the # key on ADs that have a keypad or the
Schlage button on readers that don't have a keypad.
Couple the device by selecting Couple
[PHONE_NAME] to Device. This will fail if the device is
not in coupling mode.
Please note: If a device is already coupled to a
different SUS phone, you will need to reset it
completely to couple it.
The next step is to pair the AD400 to the PIM device.
With the SUS cable plugged into the PIM, NOT the
AD400, select device configuration, then link.
Successful coupling Failed coupling
Select the door address you
would like to link an AD400.

Installation
AD400 Lock Programming Cont.
Verkada Inc. 405 E 4th Ave, San Mateo, CA 94401
[email protected]
All specifications are subject to change without notice
Copyright © Verkada Inc. All rights reserved.
11
Now that the cable is connected to the PIM, you
can put the AD lock into link mode by pressing
and holding the # key on ADs that have a
keypad or the Schlage button on readers that
don't have a keypad. The PIM400 will stay in link
mode for up to 30 minutes.
When the linking is complete, the PIM400 will
automatically exit link mode
Connecting the PIM/AD300 to the
AC41
The PIM (or AD300 lock) connects to the AC41
over single pair RS485. This means that you
need to use two wires for data and two wires for
data. You can take power from one of the 12v
outputs in the AC41.
The port on the PIM labeled TDA- goes into the A
port of the Aux cassette of the AC41.
The port on the PIM labelled RDB+ goes into the
B port of the Aux cassette of the AC41.

Installation
Adding the AC41 to Command
Verkada Inc. 405 E 4th Ave, San Mateo, CA 94401
[email protected]
All specifications are subject to change without notice
Copyright © Verkada Inc. All rights reserved.
12
When adding the AC41 to Command, the AC41 will need to be set to “Schlage Mode”. This
setting can only be set when adding the controller to Command. If you forget, you will need to
decommission the AC41 and then re-add it.
You can verify that your device is in “Schalge
Mode” in the devices list page. Only Schlage locks
can be connected to a Schlage mode AC41.

Installation
Adding an AD400 Door
Verkada Inc. 405 E 4th Ave, San Mateo, CA 94401
[email protected]
All specifications are subject to change without notice
Copyright © Verkada Inc. All rights reserved.
13
1. Navigate to the “Add Door” page in command
1. AD400s have DPI and Rex built into
the device. So, in the door installer
settings page you will see that
both DPI and Rex are on by
default. If your DPI requires
additional door hardware that is
not installed please disable DPI.
2. You will now see that you have
added an AD400 door.
2. Select the type of door you would like to add. Then, fill in the PIM 400-485 Addresses and
corresponding AD400 Address. You will be able to see the paired pim and door addresses in
the schlage sus app. Once this information is entered it will be associated with the door.
3. AD400s have DPI and Rex built into the
device. So, in the door installer settings
page you will see that both DPI and Rex
are on by default. If your DPI requires
additional door hardware that is not
installed please disable DPI.

Installation
Adding an AD400 Door Cont.
Verkada Inc. 405 E 4th Ave, San Mateo, CA 94401
[email protected]
All specifications are subject to change without notice
Copyright © Verkada Inc. All rights reserved.
14
4. You will now see that you have added an AD400 door. It can take a couple minutes for
the door to come online.
Adding an AD300 Door
●You do not use the PIM with the AD300 -
it wires directly to the AC41 aux cassette
○We can support multiple AD300s
can be connected to one AC41
by wiring them in parallel.
○At max, 1 AC41 can support 4
doors total.
●You have to select Wired - AD300 when
adding AD300 locks to command
●You only configure the door address for
AD300s since there is no PIM to
configured an address for.
Troubleshooting Guidelines
1. Verify that your ACU is in schlage mode - if you forgot to set it to Schlage mode, you will
need to decommission it and re-add it.
2. Verify that the AD400s and PIM 400-485s have been successfully paired
3. Ensure that the addresses for each PIM400-485 and AD400 were successfully
configured. Additionally, ensure that the addresses provided when setting up the door in
command are correct.

Appendix
Support
Verkada Inc. 405 E 4th Ave, San Mateo, CA 94401
[email protected]
All specifications are subject to change without notice
Copyright © Verkada Inc. All rights reserved.
Thank you for purchasing this Verkada product. If for any reason
things don’t work right, or you need assistance, please contact us
immediately.
verkada.com/support
Sincerely, The Verkada Team
15