Segway i2 SE User manual

© Segway Inc. 2015, Coach’s Manual, p/n __________________
Corporate Headquarters: Segway Inc., 14 Technology Drive, Bedford, NH 03110 USA 1-866-4SEGWAY
Segway PT Coach’s Manual
This is a reference tool that is in addition to the User Manual, and the Safety Video (“User Materials”).
The User Materials should always be consulted.
The Segway PT photos shown in this Manual are of SE models. Please refer to prior/future Coach’s
Manuals for specifics on prior/future model lines.
>i2 SE >x2 SE

Segway PT Product Orientation > i2 > x2
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Coach’s Manual © Segway Inc. 2015 All rights reserved
Table of Contents
Introduction.........................................................................................................4
InfoKey Controller Buttons................................................................................5
Power/Standby Button.......................................................................................5
Beginner Button.................................................................................................5
Information Display Button.................................................................................5
Security Button ..................................................................................................5
Unpack and Assemble the Segway PT and Charge the Batteries..................6
Charge Indicator Lights......................................................................................7
Safety Alerts........................................................................................................8
Speed Limiter ....................................................................................................8
Stick Shake Warning .........................................................................................9
Safety Shutdown................................................................................................9
Activating the Training Safety Shutdown...............................................................10
Understanding Balance Mode..........................................................................12
Understanding the Rider Detect Sensors.......................................................13
Riding Form.......................................................................................................14
Avoiding Hazards..............................................................................................15
Avoiding Slips..................................................................................................15
Avoiding Trips..................................................................................................16
Avoiding Tips...................................................................................................16
Riding Your Segway PT....................................................................................17
Step 1: Preparing for Your Ride.......................................................................17
Step 2: Powering On the Segway PT ..............................................................17
Step 3: Confirming the Beginner Setting..........................................................18
Step 4: Before Stepping On.............................................................................18
Step 5: Stepping On ........................................................................................19
Step 6: Moving Forward and Backward...........................................................19
Step 7: Stopping..............................................................................................20
Step 8: Turning the Segway PT.......................................................................20
Step 9: Stepping Off ........................................................................................21
Step 10: Securing Your Segway PT ................................................................22
Step 11: Powering Off the Segway PT ............................................................22

Segway PT Product Orientation > i2 > x2
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Practice Riding..................................................................................................23
Navigating Terrain ...........................................................................................23
Terrain Compensation...........................................................................................24
Navigating Stairs and Curbs..................................................................................24
Riding Etiquette ...............................................................................................25
Safety Tips and Guidelines..............................................................................26
Sharing the Experience....................................................................................27
Segway PT Product Orientation Checklist ...........Error! Bookmark not defined.
Segway®PT Guided Tour Rider Orientation...................................................29
Getting Started & Segway Etiquette ................................................................29
Safety Features ...............................................................................................29
Avoid Hazards .................................................................................................29
Riding Your Segway PT...................................................................................29
Sharing the Experience ...................................................................................29

Segway PT Product Orientation > i2 > x2
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Coach’s Manual © Segway Inc. 2015 All rights reserved
EXPLAIN
DO/COACH
Introduction
This Product Orientation covers safety and warning
information to help make every ride you take safe and
fun. Your Segway PT includes the following
components:
1. InfoKey™ Controller
2. InfoKey Controller Dock
3. Handlebar
4. LeanSteer™ Frame
5. Tire/Wheel Assembly and Fenders
6. Console with Charge and Balance Indicator
Lights
7. Console Trim
8. Mats
9. Powerbase
10.Batteries
Point out each component.

Segway PT Product Orientation > i2 > x2
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Coach’s Manual © Segway Inc. 2015 All rights reserved
EXPLAIN
DO/COACH
InfoKey Controller Buttons
You use the InfoKey Controller to communicate with
the Segway PT. The InfoKey Controller has four
buttons around the outer edge and a display in the
center:
Give the InfoKey Controller to the
Rider so s/he can become familiar
with it. Coach the Rider to use
each button as you explain the
function.
Power/Standby Button
The Power/Standby button allows you to power the
Segway PT on and off and switch from Balance Mode
to Standby Mode.
Beginner Button
The Beginner button allows you to toggle the
Beginner Setting on and off and illuminate the
Backlight. When the Beginner Setting is on, the top
forward speed and steering rate are slower. You must
learn to ride using the Beginner Setting.
Information Display Button
The Information Display button allows you to scroll
through information including time, date, speed,
average speed, trip distance, and odometer, and
allows you to set time, speed/distance format, date
and reset the average speed and trip distance.
Security Button
The Security button allows you to activate/deactivate
the security function (alarm).
For additional information, see “The InfoKey
Controller” in the User Manual.

Segway PT Product Orientation > i2 > x2
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Coach’s Manual © Segway Inc. 2015 All rights reserved
EXPLAIN
DO/COACH
Unpack and Assemble the Segway PT and Charge the
Batteries
The Segway PT comes in a box and must be
removed. To remove the PT simply take out the user
materials, LeanStear box and cardboard divider.
Once the box is empty tilt it on its side and the
Segway PT will roll out. Attach LeanStear, Handlebar
and InfoKey Dock to complete the unit.
If the rider will need to assemble
the Segway PT, briefly show them
how to properly remove it from the
packaging.
Two Li-ion Batteries come in a separate box and must
be installed on the base of the Segway PT. Simply tilt
the Segway PT backwards to expose the base and
seat the batteries on the front and back. Be sure to
document the serial numbers for the front and back
batteries.
Briefly explain battery installation
and point out the directions in the
User Manual. You may choose to
go through assembly in detail, but
it is not part of the Product
Orientation, which focuses on safe
riding and operation.
Point out batteries and the bolt
holes.
To maximize the performance of your Segway PT
Batteries, fully charge your Batteries for at least 12
hours, once a month, or after every 12 hours of
operation—whichever comes first. Charge your
Batteries only when they are within the specified
charging temperature range, which can be found in
the User Manual.
Show Charge Port.
For additional information, see “Specifications for the
Batteries” in the User Manual.

Segway PT Product Orientation > i2 > x2
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Coach’s Manual © Segway Inc. 2015 All rights reserved
EXPLAIN
DO/COACH
Charge Indicator Lights
The Charge Indicator lights on the Console give you
information about the charging status of your
Segway PT. Make sure that when you plug in your
machine, both Charge Indicator Lights are green.
Solid green indicates the Batteries are
charging.
Flashing green indicates charge is complete.
Red indicates a fault condition.
For more information on the Charge Indicator lights,
see “Battery Charge Indicator Lights” in the User
Manual.
Point out Charge Indicator Lights.

Segway PT Product Orientation > i2 > x2
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Coach’s Manual © Segway Inc. 2015 All rights reserved
EXPLAIN
DO/COACH
Safety Alerts
The Segway PT is equipped with multiple safety
alerts. It is important to understand these alerts before
you attempt to ride your Segway PT.
Speed Limiter
Explain that the Rider MUST
recognize and respond to the
Speed Limiter.
When you approach the maximum allowed speed for
a given situation, the Segway PT will push the
Handlebar back to slow you down. This is called the
Speed Limiter.
<<recognize>>
Demonstrate by standing behind
the Platform with the machine in
Standby mode.
As you explain that the Speed
Limiter pushes the Handlebar
back, you should tilt the Handlebar
back toward your torso.
The Segway PT’s Speed Limiter is an alert that you
are moving too fast. When the Segway PT pushes the
Handlebar back, stop leaning forward and slow down.
Always leave a gap between yourself and the
Handlebar.
<<respond>>
As you explain that the Rider
should slow down, slowly and
deliberately move the Handlebar
to normal riding position, and point
out the “gap” between the
Handlebar and your torso.
The speed at which the Handlebar pushes back
depends on a variety of factors including:
Riding style
Terrain
Payload
Whether or not Beginner Setting is selected on
the InfoKey Controller
Battery condition
Foot positioning
…and other factors. For additional information and
conditions that may cause the Speed Limiter to
activate, see “Speed Limiter” in the User Manual.

Segway PT Product Orientation > i2 > x2
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Stick Shake Warning
Explain that the Rider MUST
recognize and respond to the
Stick Shake Warning.
One of the ways that the Segway PT notifies you
when you are at risk of falling is by shaking the
Handlebar and making growling noises. This is called
the Stick Shake Warning.
<<recognize>>
Demonstrate by standing behind
the Platform with the machine in
Standby mode.
With the machine tilted back so
the rear Balance Indicator light
shows red, place one foot on the
Platform. The Segway PT will give
the Stick Shake Warning to alert
the rider that it is not safe to step
on yet.
Explain that this is only one
reason for Stick Shake Warning.
If the Stick Shake Warning occurs while riding, slow
down. If the Stick Shake Warning persists, come to a
stop and safely step off. Do not attempt to ride again
until the condition that caused the persistent Stick
Shake Warning has been identified and corrected.
If the Stick Shake Warning occurs while you are
stopped or stuck, step off immediately and do not
attempt to ride again until:
You are clear of all obstacles and slopes.
You are certain that you did not experience a Safety
Shutdown. (See “Safety Shutdown” below).
<<respond>>
Explain that, if Stick Shake
Warning occurs, you must
respond based on the situation—
slow down or stop and step off as
described.
For additional information and conditions that may
cause the Stick Shake Warning to occur with or
without a rider standing on the Mats, see “Stick
Shake Warning” in the User Manual.
Safety Shutdown
Explain that the Rider MUST
recognize and respond to the
Safety Shutdown.
If the Segway PT detects a fault in any of its
redundant systems or a Battery is depleted beyond its
safe limit, it performs a Safety Shutdown.
When a Safety Shutdown occurs, the Segway PT
automatically reduces its speed, gives the Stick
Shake Warning (shakes the Handlebar and makes
growling noises), flashes the Balance Indicator lights,
emits a warning tone, and the InfoKey Controller
displays an unhappy face.
<<recognize>>
When the Segway PT shakes,
flashes, emits a warning tone and
slows down, you are experiencing
a Safety Shutdown

Segway PT Product Orientation > i2 > x2
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Coach’s Manual © Segway Inc. 2015 All rights reserved
You have approximately 10 seconds from the start of
a Safety Shutdown to come to a controlled stop and
step off. After 10 seconds, the Segway PT will
immediately shut down when the Wheels reach zero
speed. If a Safety Shutdown occurs, immediately
come to a controlled stop and carefully step off one
foot at a time.
<<respond>>
You MUST step off within 10
seconds.
Activating the Training Safety Shutdown
The purpose of demonstrating Safety Shutdown for
training purposes is to introduce the rider to the
experience while in a predictable, controlled
environment with a spotter.
First, the Coach should demonstrate the Training
Safety Shutdown, then the Coach should spot the
Rider as the Rider experiences the Training Safety
Shutdown. Read all the following steps prior to
activating the Training Safety Shutdown
For the Coach:
Explain that you are inducing a Safety Shutdown for
training purposes, to simulate the alert the rider would
get if a critical component failed, or if the batteries are
run too low.
1. Make sure the Segway PT is in Balance Mode.
2. Stand on the Mats with the Segway PT
remaining stationary.
3. Press and hold both the Information Display
button and the Power/Standby button
simultaneously until the Safety Shutdown
initiates.
4. Step off the Segway PT before 10 seconds
elapses. After 10 seconds, the Segway PT will
immediately shut down when the Wheels
reach zero speed.
The Coach demonstrates the
Safety Shutdown

Segway PT Product Orientation > i2 > x2
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Coach’s Manual © Segway Inc. 2015 All rights reserved
For the Rider:
1. Make sure the Segway PT is in Balance Mode.
2. The rider should stand on the Mats with the
Segway PT remaining stationary.
3. The Coach should firmly hold the Segway PT,
ready to keep it steady and stationary when
the Safety Shutdown begins.
4. The Coach or a third person may then press
and hold both the Information Display button
and the Power/Standby button simultaneously
until the Safety Shutdown initiates.
5. The Coach must continue holding the
Segway PT so it does not move.
6. The rider must step off the Segway PT before
10 seconds elapse. After 10 seconds, the
Segway PT will immediately shut down when
the Wheels reach zero speed.
The Coach spots the Rider as the
Rider experiences a Safety
Shutdown.

Segway PT Product Orientation > i2 > x2
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Coach’s Manual © Segway Inc. 2015 All rights reserved
Understanding Balance Mode
You ride your Segway PT in Balance Mode. In this
mode, the Segway PT detects when you lean forward
or backward, or tilt the LeanSteer Frame left or right,
and it moves its Wheels in response to your
movements.
Coach stands on Segway PT and
shows Rider how Segway PT
responds to movements.
The Segway PT also has a Riderless Balance Mode,
which allows you to slowly move the Segway PT
when you are not riding it. Step down off the
Segway PT, and walk with your Segway PT in
Riderless Balance Mode to move around obstacles,
stairs, or terrain that is difficult to navigate.
When the Segway PT is in Riderless Balance Mode, it
is important to hold onto the Handlebar to prevent the
Segway PT from moving on its own.
Coach steps off and shows Rider
how to move Segway PT in
Riderless Balance Mode.
You know your Segway PT is in Balance Mode or
Riderless Balance Mode when the Balance Indicator
lights on the forward part of the Console are pulsing
or rotating green and your InfoKey Controller displays
a happy face.
Point out Balance Indicator Lights
for Balance Mode (rotating green
lights) and Riderless Balance
Mode (pulsing green lights).

Segway PT Product Orientation > i2 > x2
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Coach’s Manual © Segway Inc. 2015 All rights reserved
Understanding the Rider Detect Sensors
The Segway PT has four sensors located beneath the
Mats. Rider Detect Sensors detect the presence or
absence of a rider while the Segway PT is powered
on.
When your feet are properly positioned on the Mats,
all four Rider Detect sensors depress, allowing the
Segway PT to operate normally in Balance Mode.
If fewer than three Rider Detect sensors are
depressed while riding, the Segway PT reduces the
top speed limit regardless of whether Beginner Setting
is enabled or not. Once your feet are properly
positioned again, the Segway PT regains full
performance.
Show Rider Detect Sensor
positions by pointing to Mats and
showing the locations.
If the Segway PT is moved too quickly while in
Balance Mode and none of the Rider Detect Sensors
are depressed, the Segway PT will give the Stick
Shake Warning before exiting Balance Mode and
transitioning to Standby Mode.
Demonstrate moving Segway PT
too quickly while in Riderless
Balance Mode, until Shtick Shake
Warning occurs followed by
Standby Mode after five feet.

Segway PT Product Orientation > i2 > x2
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Coach’s Manual © Segway Inc. 2015 All rights reserved
Riding Form
Your posture and stance affect your ability to ride
safely:
Be alert. Scan both far ahead and in front of the
Wheels—your eyes are your best tool for safely
avoiding obstacles and slippery surfaces.
Keep a firm grip on the Handlebar, your legs loose,
and knees and elbows bent. This helps you maintain
your balance over rough terrain.
Leave a gap between yourself and the Handlebar. Do
not lean over or into the Handlebar. Leaning over or
into the Handlebar dramatically increases the risk of
collisions, falls, and loss of control.
Keep your feet centered on the Mats.
Practice controlled stopping.
Keep your body aligned with the LeanSteer Frame
and lean into turns.
Point the LeanSteer Frame in the direction you want
to travel.
Make sure the Handlebar is set to the correct height.
Demonstrate as you explain each
point.

Segway PT Product Orientation > i2 > x2
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Avoiding Hazards
The Segway PT is highly maneuverable and allows
you to easily navigate around obstacles. However, to
prevent the loss of traction, you must always be
careful when riding and learn to identify and avoid
slippery, icy, or wet surfaces, loose materials
(sand/gravel), steep slopes, and obstacles.
Stop and step off your Segway PT and use Riderless
Balance Mode to move your Segway PT over unsafe
surfaces or terrain.
Explain that not all hazards trigger
a safety alert. Safety Alerts need
time to have a positive effect. If an
action is instantaneous, there is
no time for a Safety Alert to help
keep you safe. Your only choice is
to avoid slips, trips and tips.
Avoiding Slips
The Segway PT Tires must be able to grip the ground
for the machine to stay upright!
Slips occur when the Segway PT loses traction,
potentially causing loss of control and a fall. Abrupt
maneuvers, and riding over slippery surfaces, loose
objects and materials, or steep slopes can cause the
Segway PT to lose traction.
Avoid abrupt maneuvers, such as fast
stopping or starting.
Avoid riding on slippery surfaces such as
snow, ice, wet floors, wet grass, or any other
surface that might cause slipping.
Avoid riding over loose objects or materials
such as small branches, litter, or small stones.
Use caution when riding over any terrain
change such as pavement to grass, or over a
threshold or speed bump.
Avoid riding on steep slopes.
Maintain Tire contact with the ground.
Emphasize that if you slip, you will
probably fall.

Segway PT Product Orientation > i2 > x2
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Coach’s Manual © Segway Inc. 2015 All rights reserved
Avoiding Trips
Trips occur when the Segway PT’s Wheel or
Powerbase encounters an obstacle or terrain change
that prevents the Segway PT from moving, bringing it
to an abrupt stop and potentially causing a fall.
Avoid holes, curbs, steps, and other obstacles.
Avoid riding over any surface where the
bottom of the Segway PT may strike any
object.
Use caution when riding over any terrain
change such as pavement to grass, or over a
threshold or speed bump.
Remind the rider that width of the
Segway PT is slightly wider than
your shoulders.
Emphasize if you trip you will most
likely fall.
Avoiding Tips
The Segway PT balances front to back but not side-
to-side.
You are responsible for maintaining side-to-side
balance by leaning into turns. If you fail to actively
maintain this side-to-side balance, the Segway PT
can tip sideways and fall.
Avoid riding across steep slopes.
Lean into turns and lean uphill when riding
across gentle slopes.
Keep the LeanSteer Frame vertical when
riding across a slope.
Avoid turning on slopes or ramps.
Never let go of the Handlebar when riding
across a slope. The Segway PT will turn
downhill and you could lose your balance.
Stay centered on narrow sidewalks or elevated
paths.
Avoid turning when maneuvering backward.
Make sure that one Wheel does not drop off a
curb.
Emphasize if you tip you will most
likely fall.

Segway PT Product Orientation > i2 > x2
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Coach’s Manual © Segway Inc. 2015 All rights reserved
Riding Your Segway PT
This section describes how to ride the Segway PT. It
discusses riding for the first time and helpful hints for
all rides.
It is important that you practice riding in a controlled,
familiar environment until you are comfortable using
your Segway PT and InfoKey Controller.
Inspect your Segway PT before each use. Do not ride
if any part is loose, damaged, or if Tires are not
properly inflated.
Do not wear loose clothing or jewelry that could get
caught in the Segway PT.
Step 1: Preparing for Your Ride
To prepare for your first ride:
Select an appropriate area for your first ride. This area
may be indoors or outdoors and should measure at
least 12 feet by 12 feet (4 meters by 4 meters). It must
have a level, smooth riding surface with good traction
and should be free of obstructions and away from
vehicles, bicycles, pets, small children, and other
distractions.
Move the Segway PT to the center
of the riding area.
Adjust the Handlebar height as
you explain to the Rider how to do
it.
You will need a spotter who has studied all the
instructions and warnings in this manual and the
Safety Video to help you and assist you with the
instructions.
The Coach is the spotter. Coach
should have studied all User
Materials prior to giving Product
Orientation and be comfortable
operating the Segway PT.
Put on your helmet and fasten and adjust the
chinstrap and head ratchet if applicable.
Step 2: Powering On the Segway PT
Using the InfoKey Controller, power on your
Segway PT by pressing the Power/Standby button.
The Power/Standby button is located on the bottom
left-hand side of the InfoKey Controller.
Make sure to let the Rider do this.
The goal is self-sufficiency.
Point out battery charge level in
the display.
You will hear a tone from the Segway PT and the
Balance Indicator lights (located on the Console) will
illuminate to indicate the power is ON and the
Segway PT is in Standby Mode.
Point out Balance Indicator Lights.

Segway PT Product Orientation > i2 > x2
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Coach’s Manual © Segway Inc. 2015 All rights reserved
Step 3: Confirming the Beginner Setting
Ensure that the Beginner Setting is enabled by
confirming that the Turtle icon shows on the InfoKey
Controller display.
For additional information on what to do if you do not
see the Turtle icon on the InfoKey Controller display,
see “Configuring and Locking the Beginner Setting” in
the User Manual.
Point out Turtle Icon. Explain that
Beginner Setting is locked and
they can unlock it when they are
ready by following instructions in
User Manual.
Step 4: Before Stepping On
Your Segway PT is on, but it is not balancing. While
standing behind the Segway PT, center the Handlebar
and level the Powerbase. If any of the four outer
Balance Indicator lights are red, tilt the Powerbase or
Handlebar in the opposite direction of the light(s).
When the Segway PT is ready to enter Balance
Mode, the center Balance Indicator light will light up
green. While the center balance indicator light is
green, touch the footpad once to enable riderless
balance mode. Make sure your InfoKey Controller is
installed in the Dock prior to stepping on.
When the center Balance Indicator light is green, the
Segway PT is ready for you to step onto the Mats.
Move LeanSteer frame around
showing how Balance Indicator
Lights correspond. Then center
and point out Green center
Balance Indicator Light.

Segway PT Product Orientation > i2 > x2
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Coach’s Manual © Segway Inc. 2015 All rights reserved
Step 5: Stepping On
Remember, the Segway PT will move forward,
backward or turn if you move the Handlebar. Avoid
pushing, pulling, or leaning the Handlebar as you step
on.
Stand in front of the Segway PT,
face Rider, and hold the
Handlebar securely with both
hands.
Be prepared to firmly hold the
Segway PT to keep it from
moving.
Confirm the center Balance Indicator lights are pulsing
green.
To step onto the Segway PT:
Hold the Handlebar with both hands, and as
you step up, look forward and not down.
Place just one foot on the Mat.
Slowly transfer your weight to your foot on the
Mat.
Slowly, while avoiding moving the Handlebar,
raise your back foot off the ground and place it
on the Mat. Stay calm and relaxed. Look
forward.
If you feel unstable, step off the Segway PT,
one foot at a time, and pause before stepping
back on.
Keep the Powerbase level to remain
stationary.
Explain the actions and guide the
Rider to perform each one.
Coach should continue holding
firmly the entire time, and be
prepared to keep the Segway PT
from moving as Rider steps on or
off.
Step 6: Moving Forward and Backward
The Segway PT moves forward and backward in
response to changes in your position.
Hold the Handlebar for Rider:
When standing on the Powerbase, to move forward or
backward: Slowly lean forward and feel the
Segway PT move forward. Then stop leaning forward
and feel it slow down and stop. Do this a few times.
Look behind you and then slowly lean back and feel
the Segway PT move backward. Then stop leaning
back and feel it slow down and stop. Do this a few
times.
Practice going forward and backward a short distance
in each direction. Be careful not to run the Wheels into
any wall or object. This could cause you to fall.
Stand close and spot the Rider
and s/he moves forward and
backward.
Make sure Rider is not pushing or
pulling Handlebar. Encourage
Rider to use heels and toes to
move forward and backward.

Segway PT Product Orientation > i2 > x2
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Coach’s Manual © Segway Inc. 2015 All rights reserved
Step 7: Stopping
Stop the Segway PT by shifting your weight away
from the direction you are moving.
Demonstrate stopping. Make sure
your shoulders are aligned over
your hips. Show this S-L-O-W-L-Y.
Don’t do any abrupt stops.
To stop the Segway PT:
When you are moving forward, gently stretch away
from the handlebar and shift your hips backwards (as
if you are preparing to sit down) to bring the
Segway PT to a stop.
Once stopped, center your weight over the
Powerbase to remain stationary. If you continue to
lean back, you will move backward.
Practice choosing a spot on the ground, and coming
to a smooth controlled stop at that spot. Then remain
stationary.
Spot closely, especially during first
attempt at stopping.
Guide the Rider to stop in a few
locations. Coach the Rider to be
smooth, and keep shoulders and
hips aligned.
Remind them they are not
squatting but stretching away from
the handlebar and placing weight
on the heels of their feet.
Step 8: Turning the Segway PT
The Segway PT turns in the direction that you lean
the Handlebar. You turn the Segway PT by leaning
the Handlebar left or right.
Demonstrate turning in place.
Turning In Place
First, practice turning in place. To turn in place, slowly
pivot the Handlebar to the side in the direction that
you want to turn. The Segway PT will rotate so that
you turn in place. Practice turning to the right and to
the left using this technique.
Guide the Rider as s/he turns in
place.
Turning While Moving
Demonstrate smoothly turning in
an oval and figure-8s
After you are comfortable going forward, d backward
and turning in place, try slowly riding forward and
turning at the same time. Keep your knees slightly
bent and lean in the direction of the turn in
coordination with the angle of the LeanSteer Frame.
Keep your body aligned with the LeanSteer Frame
while turning.
Because abrupt turns can be dangerous, always lean
into turns slowly and smoothly.
Spot and give pointers as Rider
performs moving turns.