Seiko DPU-414 User manual

USER’S GUIDE
Thermal Printer
DPU-414
Read this manual carefully before using the printer.
Keep this manual in a place where it can be accessed
quickly.
Seiko Instruments Inc.

DPU-414 THERMAL PRINTER USER’S GUIDE
Document Number U00112267103
First Edition October 1996
Second Edition September 1997
Third Edition December 1998
Fourth Edition July 2000
Fifth Edition May 2001
Sixth Edition June 2003
Seventh Edition September 2004
Eighth Edition February 2006
Ninth Edition April 2006
Tenth Edition February 2007
Eleventh Edition September 2007
Twelfth Edition July 2008
Thirteenth Edition August 2008
Fourteenth Edition July 2009
Fifteenth Edition October 2009
Copyright 1996, 1997, 1998, 2000, 2001, 2003, 2004, 2006, 2007, 2008, 2009
by Seiko Instruments Inc.
All rights reserved.
Seiko Instruments Inc. (SII) has prepared this manual for use by SII personnel, licensees, and
customers. The information contained herein is the property of SII and shall not be reproduced in
whole or in part without the prior written approval of SII.
SII reserves the right to make changes without notice to the specifications and materials contained
herein and shall not be responsible for any damages (including consequential) caused by reliance
on the materials presented, including but not limited to typographical, arithmetic, or listing errors.
is a trademark of Seiko Instruments Inc.
This product complies with EU RoHS Directive(2002/95/EC).
Please refer to the page in Chinese for the information of the hazardous substances under China
RoHS (Management Methods for Controlling Pollution by Electronic Information Products).
For use in Turkey
Complies with Electrical and Electronic Equipment Directive.
Türkiye’ deki Kullanıcılar için
EEE Yönetmeliğine Uygundur.

Applicable EC Directives & standards:
Directives
2004/108/EC EC Electromagnetic Compatibility Directive
2006/95/EC EC Low Voltage Directive
Standards
EMI: EN55022 Class B
EN61000-3-2
EN61000-3-3
EMS: EN55024
EN61000-4-2, EN61000-4-3, EN61000-4-4,
EN61000-4-5, EN61000-4-6, EN61000-4-8,
EN61000-4-11
LVD: EN60065

Federal Communications Commission (FCC) compliance statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
- Consult the dealer or an experienced radio/TV technician for help.
Any changes in this certified device could void your legal right to operate it.
Industry Canada (IC) compliance statement
Operation is subject to the following two conditions: (1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired
operation of the device.

- 1 -
INTRODUCTION
Thank you for purchasing the DPU-414 thermal printer.
This USER’S GUIDE explains how to handle DPU-414 thermal printer
(hereinafter referred to as printer), specified AC adapter, specified battery
pack and specified AC cable (hereinafter, omit “specified”).
This USER’S GUIDE applies to the following product.
・DPU-414-30B-E
Read through the Safety Precautions on Page 2 to 6 carefully before using the
printer.
This manual consists of the following sections.
INTRODUCTION........................................................... 1
SAFETY PRECAUTIONS.............................................. 2
OPERATING PRECAUTIONS ...................................... 5
NOTATIONS USED IN THIS MANUAL......................... 7
1. PREPARATION...................................................... 8
2. OPERATION ......................................................... 12
3. PRINTING FUNCTION.......................................... 28
4. CONTROL CODE.................................................. 30
5. CHARACTER CODE TABLE................................. 32
6. SPECIFICATIONS................................................. 34
7. TROUBLESHOOTING........................................... 40
8. CARING FOR THE DPU-414 PRINTER ............... 43

- 2 -
SAFETY PRECAUTIONS
The following symbols are used in this manual in order to make use of the
printer properly and prevent the printer from being damaged.
Follow the instructions marked with the symbol.
Severe Personal Injury or Death
Failure to follow the guidelines marked with
this symbol could result in severe personal
injury or death.
Minor Personal Injury or Product and/or
Peripheral Damage.
Failure to follow the guidelines marked with
this symbol could result in minor personal
injury or product and/or peripheral damage.
WARNING
CAUTION

- 3 -
DO NOT use an AC adapter, battery pack or AC Cable other than
that which is specified. Doing so may cause fire leading to serious
accidents.
DO NOT use the printer, AC adapter and AC cable in the country
which has not complied with regulations. Doing so, we do not
assure the safety of these products and you will be responsible for
violation of regulations.
DO NOT bend the power cable forcibly, or place heavy object on the
cable because it might damage the cable and cause fire or electric
shock. If the power cable is damaged, discontinue use and replace
it immediately.
DO NOT throw the battery pack into a fire or apply heat because it
may cause the battery pack to explode causing physical injury or
property damage.
DO NOT put the battery into water or use in a place where it could
get wet because it may cause fire or electric shock.
DO NOT disassemble the battery pack because it may cause the
battery pack to heat up and catch fire, leading to other serious
accidents.
DO NOT short the battery pack terminals as it may lead to fire,
electric shock, or personal injury.
DO NOT subject the battery pack to direct sunlight or high
temperature as it may lead to fire or personal injury.
If any fluid from the battery pack gets in your eyes, immediately flush
with water and seek medical treatment from a trained doctor.
WARNING

- 4 -
DO NOT allow metal or liquids to touch the internal parts or slot of
the printer. Doing so may cause fire, electric shock, or other
accidents.
DO NOT disassemble or remodel the printer. DO NOT REPAIR
THE PRINTER YOURSELF. Doing so may cause fire, electric
shock or other accidents.
Never use the printer in a place of extreme humidity or any place
where it can possibly be splashed by any liquids. If any liquids get
into the printer, it could lead to fire, electric shock, or other serious
accidents.
Be sure to hold the connector part of the power cable or interface
cable when disconnecting the cable. Pulling on the cable portion
may cause it to fray and break.
Power OFF the printer, unplug the power cable from the power
outlet, and remove the battery pack in any of the following cases:
• The printer does not recover from an error.
• Smoke, strange noise or smells erupt from the printer.
• A piece of metal or any liquid touches the internal parts or slot of
the printer.
Using the printer in any manner other than for which it was designed
may cause accidents or fire.
CAUTION

-5 -
OPERATING PRECAUTIONS
Please follow the precautions below to enjoy and maintain the full
performance of the printer.
Using the printer
Be careful not to drop or bump the printer.
DO NOT leave the printer in direct sunlight. Install the printer in a location
with the following conditions:
• Ambient temperature: 32 to 104 °F (0 to 40 °C)
• Relative humidity: 30 to 80% RH (non-condensing)
DO NOT connect the power cables of the AC adapter or the AC adapter
with battery charger to the same outlet as devices that generate
electromagnetic fields.
DO NOT power off while printing.
Switch the power off when not in use.
When not using the printer for extended periods of time, remove the
battery pack from the printer. Disconnect the power cable of the AC
adapter from the outlet.
Clean the printer using soft, lint-free cloth.
Do not use alcohol or other solvent.
Before use, always clean the terminals using a dry, soft, lint-free cloth. If
the terminals are dirty, it may not be possible to obtain proper contact.
The AC adapter and the battery pack become warm when in use. This is
normal and is not a malfunction.
The length of time the printer can be used may be shortened when using
a battery pack at low temperature.
For assistance with obtaining an exchange battery for this product in the
USA, please contact:
[email protected]
Seiko Instruments USA inc.
Thermal Printer Div.
Thermal Paper Handling
Store the thermal paper in a cool, dry, and dark place.
Do not rub the paper with hard objects.
Do not leave the paper near organic solvents.
Do not allow plastic film, erasers, or adhesive tape to touch the paper for
long periods.
Do not stack copies made by the Diazo or wet process on top of the
thermal paper.

-6 -
Do not use chemical glue.
Always use the specified thermal paper TP-411L.
Installation
Install the printer in a flat, stable place.
Do not install the printer in the following places:
•Places with strong vibration
•Places with oily or iron dust
•Hot or cold places
•Humid places
More than 104°F (40°C)
More than 80%RH
Less than 32°F(0°C)

- 7 -
NOTATIONS USED IN THIS MANUAL
The following two types of notations are used throughout this manual to denote
items of caution and items to remember:
This box contains items that when not followed may lead to a
malfunction or to a deterioration of performance.
•This box contains helpful hints to remember when using the printer.
HINT
NOTE

- 8 -
1 PREPARATION 
1.1 Unpacking

Once you have opened the carton, make sure it contains the printer and all
accessories.
The standard configuration contains the following 3 items:








The option configuration contains the following items:






The AC adapter does not include the AC cable. Please be sure to
purchase SII specified options.

Printer
Specified Battery pack
Thermal paper
BP-4005-E
PW-4007-EC-E PW-4007-JU1-E
CB-US04-18A-E
Specified AC Cable
(for PW-4007-JU1-E only)
USER’S GUIDE/ SAFETY PRECAUTIONS
(CD-ROM)
Specified AC Adapter
CB-CE01-18B-E
Specified AC Cable
(for PW-4007-EC-E only)
Specified AC Cable
(for PW-4007-EC-E only)
CB-AU01-20A-E

- 9 -
1.2 Part Names
Front
Back
Bottom
Paper cover
window
Paper cover
Power Switch Power lamp
Parallel input
connector
Serial input
connector Power supply jack
Battery pack
cover
Model plate
Ground screw

- 10 -
1.3 Operation Panel
1 Power Switch Slide the power switch to turn the power on
(ONLINE) or off.
2 FEED button Feeds paper when pressed in OFFLINE mode.
(See the Hint on the next page).
3 ONLINE button Press to toggle between OFFLINE and ONLINE.
4 Power lamp Indicates the power is on.
Blinks once every second to indicate the battery
is being charged.
Blinks once every 1/2 second to indicate the
battery is low.
5 ONLINE lamp Indicates the printer is ONLINE.
Blinks to indicate there is data in the buffer
memory when the printer is OFFLINE.
6 OFFLINE lamp Indicates the printer is OFFLINE.
If the paper is not set or has run out, the lamp
flashes. When an error occurs, both the
ONLINE and off-line lamps light.
OFFLINE lamp
ONLINE button
FEED button
Power Switch
ONLINE lamp Power lamp

- 11 -
DO NOT press and hold the ONLINE button and FEED button for
30 seconds or more, because it will cause the DIP switches to
reset and you will not be able to use the printer.
Be sure the thermal head is in the home position (at the far left)
before turning off the power switch. If left away from the home
position for a long period, the print quality might deteriorate.
• ONLINE : Set the printer ONLINE to print from the computer.
• OFFLINE : Set the printer OFFLINE to feed paper with the FEED
button or to stop printing.
(Print data and commands cannot be input in
OFFLINE mode.)
NOTE
HINT

- 12 -
2 OPERATION 



2.1 Connecting AC Adapter

cTurn off the power.
dPlug the DC plug on the AC adapter into the power supply jack on
the printer.
ePlug the AC adapter into an outlet.
fTurn on the power.


Always use an SII specified adapter.
DO NOT touch the pins of the DC plug.
To remove the AC adapter, turn off the power switch first, then
unplug the AC adapter and the DC plug.
PW-4007-EC-E
DC plug
NOTE

- 13 -
2.2 Loading the Paper
Opening and Closing the Paper Cover
cLightly push up on the front of the paper cover with your thumb and
rotate it toward the back of the printer.
dClose the paper cover and push down on it to lock it into place.

- 14 -
Loading the Paper
cTurn on the power.
dCut the tip of the paper straight across.
Unused Paper can be inserted as is.
(See figure on right)
eOpen the paper cover.
fPush the tip of the paper into the inlet at the bottom of the paper
holder, until the auto-loader catches it and feeds about 10cm of it
through the paper cutter.
Load the paper in an area protected from direct sunlight.
• Place the paper on the cover to make feeding easier.
gKeep pressing the paper feed switch until the paper feeds straight
and smoothly.
• When the paper is set correctly, the OFFLINE lamp stops blinking
and stays on to indicate the printer is still in OFFLINE mode.
• When the paper is about to run out, red lines appear on both sides
of the paper.
HINT
Paper
Insert
direction
Insertion Slot
NOTE
HINT
The printing surface
is the outside of the
thermal paper roll.

- 15 -
2.3 Setting the DIP Switches
The startup settings and input method can be set by the DIP switches (DIP
SW). Refer to section 2.4, DIP SW Settings, for details on the different
settings.
cSlide the power switch to OFF.
dSlide the power switch to ON while pressing the ONLINE button.
Release the ONLINE button after a list of the current settings starts
printing out.
eThe print out of the current settings is followed by the prompt:
“Continue? :Push ‘On-line SW’ “,
“Write?: Push ‘Paper feed SW’ “
To change the DIP SW settings, push the ONLINE button, and move
onto step f.
To leave the DIP SW settings unchanged, push the FEED button,
and move onto step g.
f‘Dip SW1’ is printed prompting the input of new settings for switch
number 1 through 8 of DIP SW1.
Always input either “ON” or “OFF” for every setting in order for
switch number 1 through 8 because DIP SW Set Mode can not be
canceled once it is initiated.
“ON” can be set by pushing the ONLINE button once and “OFF” by
pushing the FEED button once.
The setting is printed out after the ONLINE or FEED button is
pushed to allow to confirm the new setting.
As soon as switch number 8 is set, the printer once again prompts
with “Continue?” or “Write?”, and step eis repeated for DIP SW2
and 3.
• The ONLINE lamp lights when the ONLINE button is pressed and
the OFFLINE lamp when the FEED button is pressed to allow
confirmation of the button operation.
gAfter the FEED button is pushed, the ONLINE and OFFLINE lamp
alternately blink and the new settings are written to memory. When
the printer finishes writing everything to memory, “Dip SW setting
NOTE
HINT

- 16 -
complete!!” is printed out and the printer returns to ONLINE mode.
hAs soon as switch number 8 of DIP SW3 is set, the printer writes the
settings to memory regardless of which button (ONLINE or FEED) is
pushed.
NEVER turn the printer off while it writing the new settings to
memory. Always wait until “Dip SW setting complete!!” is printed,
then turn the power off.
CAUTION