Sena 10s User manual

User’s Guide
www.sena.com
Motorcycle Bluetooth®
Communication System
1.6km
1.0mile
1
1
2
Audio
Multitasking
English

10S
WARNING
To minimize the risk of serious injury, death or product damage, read this User's Guide and the Quick Start Guide before using the product for
the rst time. Go to sena.com to access these documents if they are missing or unreadable. Keep both Guides for future reference.
© 1998-2021 Sena Technologies, Inc. All rights reserved.
Sena Technologies, Inc reserves the right to make any changes and improvements to its product without providing prior notice.
Sena™ is a trademark of Sena Technologies, Inc. or its subsidiaries in the USA and other countries. SF1™, SF2™, SF4™, SFR™, SRL™,
Momentum™, Momentum INC™, Momentum Lite™, Momentum Pro™, Momentum INC Pro™, Momentum EVO™, Cavalry™, Latitude SR™,
Latitude SX™, Latitude S1™, 30K™, 33i™, 50S™, 50R™, 50C™, 5S™, 20S EVO™, 20S™, 10S™, 10C™, 10C PRO™, ProRide EVO™, 10C EVO™,
10U™, 10Upad™, 10R™, ACS10™, 3S™, 3S PLUS™, SMH5™, SMH5-FM™, SMH5 MultiCom™, SMH10™, SMH10R™, SPH10™, SPH10H-FM™,
Savage™, Prism Tube WiFi™, Prism™, Bluetooth Audio Pack for GoPro®, Impulse™, R1™, R1 EVO™, R1 EVO CS™, R2™, R2 EVO™, R2X™,
M1™, M1 EVO™, RUMBA™, RC1™, RC3™, RC4™, Stryker™, Handlebar Remote™, Wristband Remote™, PowerPro Mount™, Powerbank™,
FreeWire™, WiFi Docking Station™, WiFi Sync Cable™, WiFi Adapter™, +mesh™, +Mesh Universal™, MeshPort Blue™, MeshPort Red™,
MeshPort Black™, Econo™, OUTRUSH™, OUTRUSH R™, OUTSTAR™, OUTSTAR S™, OUTFORCE™, OUTRIDE™, EcoCom™, Parani A10™,
Parani A20™, Parani M10™, pi™, Snowtalk™, Snowtalk2™, SR10™, SR10i™, SM10™, SPIDER RT1™, SPIDER ST1™, X1™, X1 Pro™, X1S™,
Expand™, Expand Boom™, Bluetooth Mic & Intercom™, Tufftalk™, Tufftalk Lite™, Tufftalk M™ are trademarks of Sena Technologies, Inc. or its
subsidiaries. These trademarks may not be used without the express permission of Sena.
GoPro® is a registered trademark of Woodman Labs of San Mateo, California. Sena Technologies, Inc. (“Sena”) is not afliated with Woodman
Labs. The Sena Bluetooth Pack for GoPro® is an after-market accessory specially designed and manufactured by Sena Technologies, Inc. for the
GoPro® Hero3 and Hero4 allowing for Bluetooth capabilities.
The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Sena is under license. iPhone, iPod
touch are registered trademarks of Apple Inc. Zumo™ is a trademark of Garmin Ltd. or its subsidiaries. TomTom™ is the trademark or registered
trademark owned by TomTom International B.V. Other trademarks and tradenames are those of their respective owners.

10S
English
CONTENTS
1 INTRODUCTION .......................................................................................................4
2 PACKAGE CONTENTS ............................................................................................5
3 INSTALLING THE 10S ON YOUR HELMET............................................................7
3.1 Installing the Main Unit ............................................................................................................8
3.2 Installing the Speakers ..........................................................................................................10
3.3 Installing the Microphones ....................................................................................................11
4 GETTING STARTED.............................................................................................. 13
4.1 Button Operation ...................................................................................................................13
4.2 Powering On and Off.............................................................................................................14
4.3 Charging................................................................................................................................14
4.4 Low Battery Warning .............................................................................................................15
4.5 Checking the Battery Level ...................................................................................................15
4.6 Volume Adjustment ...............................................................................................................15
4.7 Sena Softwares .....................................................................................................................16
5 PAIRING THE 10S WITH BLUETOOTH DEVICES .............................................. 16
5.1 Mobile Phone Pairing - Mobile Phone, Bluetooth Stereo Device .........................................17
5.2 Second Mobile Phone Pairing - Second Mobile Phone, GPS, and SR10 ............................17
5.3 Advanced Selective Pairing - A2DP Stereo or Handsfree ...................................................18
5.4 Intercom Pairing ....................................................................................................................19
6 MOBILE PHONE, GPS, SR10 ............................................................................... 21
6.1 Mobile Phone Call Making and Answering...........................................................................21
6.2 Speed Dialing ........................................................................................................................22
6.3 GPS Navigation .....................................................................................................................23
6.4 Sena SR10, Two-Way Radio Adapter ...................................................................................23
7 STEREO MUSIC .................................................................................................... 24
7.1 By Bluetooth Wireless Stereo ................................................................................................24
7.2 Music Sharing .......................................................................................................................25
8 INTERCOM............................................................................................................. 25
8.1 Two-way Intercom .................................................................................................................25
8.2 Three-way Intercom ..............................................................................................................26
8.3 Four-way Intercom .................................................................................................................28
9 THREE-WAY CONFERENCE PHONE CALL WITH INTERCOM
PARTICIPANT........................................................................................................ 29
10 GROUP INTERCOM .............................................................................................. 30
11 UNIVERSAL INTERCOM....................................................................................... 31
11.1 Universal Intercom Pairing ....................................................................................................32
11.2 Two-way Universal Intercom .................................................................................................32
11.3 Three-way Universal Intercom ..............................................................................................33
11.4 Four-way Universal Intercom ................................................................................................34
12 FUNCTION PRIORITY........................................................................................... 36
13 CONFIGURATION SETTING ................................................................................ 36
13.1 Headset Conguration Setting ..............................................................................................36
13.2 Software Conguration Setting .............................................................................................37
14 REMOTE CONTROL ............................................................................................. 40
14.1 Pairing with the Handlebar Remote ......................................................................................40
14.2 Using the Handlebar Remote ...............................................................................................41
15 FIRMWARE UPGRADE......................................................................................... 42
16 TROUBLESHOOTING ........................................................................................... 42
16.1 Intercom Failure.....................................................................................................................42
16.2 Intercom Reconnection .........................................................................................................42
16.3 Fault Reset.............................................................................................................................43
16.4 Factory Reset ........................................................................................................................43

10S
4
1 INTRODUCTION
Thank you for choosing the Sena 10S, Motorcycle Bluetooth
Communication System. With the 10S, you can call handsfree on your
Bluetooth mobile phone, listen to stereo music or voice instructions of
GPS navigations wirelessly, and have intercom conversations in full
duplex with a passenger or other motorcycle riders.
The 10S is compliant with the Bluetooth 4.1 supporting the following
proles: Headset Prole, Hands-Free Prole (HFP), Advanced Audio
Distribution Prole (A2DP), and Audio Video Remote Control Prole
(AVRCP). Please check with the manufacturers of other device to
determine their compatibility with this headset.
Please read this User’s Guide carefully before using the headset. Also
check www.sena.com for the latest version of the User’s Guide and
additional information related to Sena Bluetooth products.
The 10S features:
• Bluetooth 4.1
• Multi-way intercom up to 4 connections
• Bluetooth intercom up to 1.6 kilometers (1.0 miles)*
• Smartphone App for iPhone and Android
• Universal Intercom™
• Music Sharing
• Intuitive voice prompts
• Advanced Noise Control™
• Easy operation by versatile Jog Dial
• Can be used while charging on road trips
• Water resistant for use in inclement weather
• Optional Handlebar Remote support (not included)
• Firmware upgradeable
* in open terrain

10S
5
English
Key Specications:
• Bluetooth 4.1
• Supporting proles: Headset Prole, Hands-Free Prole (HFP),
Advanced Audio Distribution Prole (A2DP), and Audio Video
Remote Control Prole (AVRCP).
2 PACKAGE CONTENTS
• Headset Main Unit
• Clamp Unit
• Glued Surface Mounting Adapter

10S
6
Wired Boom Microphone
• Wired Boom Microphone
• Hook and Loop Fastener for Wired Microphone
• Microphone Sponges (2)
• Boom Microphone Holder
• Hook and Loop Fastener for Boom Microphone Holder
Speaker
• Speakers (2)
• Hook and Loop Fasteners for Speakers (4)
• Speaker Pads (Thick) (2)
• Speaker Pads (Thin) (2)
Wired Microphone
• Wired Microphone
• Hook and Loop Fastener for Wired Microphone

10S
7
English
Others
• USB Power & Data Cable
• Allen Wrench
3 INSTALLING THE 10S ON YOUR HELMET
Left Speaker Connector
Microphone Connector
Right Speaker Connector
Earbud Port
10S Clamp Unit

10S
8
3.1 Installing the Main Unit
3.1.1 Using the Clamp Unit
1. Loosen the two screws on the back plate of the clamp unit with the
included allen wrench.
1
2
2. Insert the back plate of the clamp unit between the internal
padding and external shell of the left side of the helmet.
3. Tighten the two screws until the clamp unit is fastened rmly to
the helmet.
1
2
1
2
4. Attach the main unit to the clamp unit until you hear a click. The
main unit is now fastened to the clamp unit.
1
2

10S
9
English
3.1.2 Using the Glued Surface Mounting Adapter
If you cannot install the clamp unit on the helmet, you can use the
glued surface mounting adapter to attach the clamp unit to the surface
of the helmet.
1. Clean the area on the left side of the helmet where you will attach
the glued surface mounting adapter with a moistened towel and
dry thoroughly.
2. Peel off the cover of adhesive tape of the glued surface mounting
adapter and attach it to the helmet.
3. Make sure that the glued surface mounting plate sticks on the
helmet rmly. Maximum adhesion occurs after 24 hours.
4. Attach the clamp unit on the glued surface mounting adapter
using two screws.
1
2
CAUTION:
Sena recommends using the clamp unit. The glued surface mounting
adapter is provided for convenience, but is not the recommended mounting
method. Sena is not responsible for its use.
5. Attach the main unit to the glued surface mounting adapter until
you hear a click. The main unit is now fastened to the clamp unit.

10S
10
3. Align the arrows on the clamp unit and speaker cables and insert
speaker cables into each speaker connector.
Note:
1. Three cables connect to the clamp unit. The longest is the cable for the
right speaker. The second longest cable is for the left speaker. The
shortest cable is for the microphone.
2. If the helmet has deep ear pockets, you can use the speaker pads to
bring the speakers closer to your ears.
3.2 Installing the Speakers
1. Peel off each cover of the hook and loop fasteners for speakers
to expose the adhesive surface. Then, attach the fasteners to the
ear pockets inside the helmet.
2. Attach the speakers to the hook and loop fasteners for speakers
inside the helmet.

10S
11
English
3.3 Installing the Microphones
3.3.1 Using the Wired Boom Microphone
1. Peel off the cover of the hook and loop fastener for wired boom
microphone to expose the adhesive tape. Then, attach the hook
and loop fastener on the inside surface of the left external shell.
2. Attach the wired boom microphone’s mounting plate to the hook
and loop fastener.
Note:
1. After you install the wired boom microphone, make sure you reinstall the
helmet’s internal padding.
2. You can use the boom microphone holder after attaching the hook and
loop fastener for boom microphone holder on it to ensure secure
installation.
3. Make sure that the microphone’s receiver is located near your
mouth.

10S
12
4. Adjust the head of the microphone so that the tab is facing away
from your mouth.
Tab
5. Align the arrows on the clamp unit and microphone cables and
insert the microphone cable into the microphone connector.
Note:
Three cables connect to the main unit. The longest is the cable for the right
speaker. The second longest cable is for the left speaker. The shortest
cable is for the microphone.
3.3.2 Using the Wired Microphone
If you have a full face helmet, you can use the wired microphone.
1. Peel off the cover of the hook and loop fastener for wired
microphone to expose the adhesive tape. Then, attach the hook
and loop fastener on the inside of the helmet’s chin guard.
2. Attach the wired microphone to the hook and loop fastener for
wired microphone.

10S
13
English
3. Align the arrows on the clamp unit and microphone cables and
insert the microphone cable into the microphone connector.
Note:
1. After connecting all cables, store any excess cables behind the internal
padding of helmet to prevent wires from becoming damaged.
2. Three cables connect to the main unit. The longest is the cable for the
right speaker. The second longest cable is for the left speaker. The
shortest cable is for the microphone.
CAUTION:
When you remove the headset, make sure that you rst detach all cables
from the clamp unit. Then it is safe to remove the main unit and clamp unit
in order.
4 GETTING STARTED
4.1 Button Operation
Status LED
Charging
LED
DC Power Charging &
Firmware Upgrade Port
Phone Button
• Answer and end a mobile phone call
• Speed dial
• Call transfer between mobile phone and headset
• Enter into mobile phone pairing mode
• Enter into Bluetooth stereo device pairing mode
• Enter into factory reset mode
Jog Dial
• Answer and end a mobile phone call
• Reject an incoming mobile phone call
• Start and end an intercom conversation
• Volume adjustment by rotating
• Play and pause Bluetooth stereo device
• Track-forward and track-back by rotating while
pressing the button
• Enter into intercom pairing mode
• Enter into voice configuration setting
• Navigate through configuration menu
10S Headset Buttons

10S
14
4.2 Powering On and Off
To power on the headset, press the Phone Button and the Jog Dial at
the same time while hearing ascending beeps and a voice prompt,
“Hello”. To power off the headset, press the Phone Button and the Jog
Dial at the same time while hearing descending beeps and a voice
prompt, “Goodbye”.
4.3 Charging
WARNING
When charging the battery, use only the approved charger provided by
the manufacturer. Use of a non-approved charger may cause re,
explosion, leakage, and other hazards which may also reduce the life
time or performance of the battery.
You can charge the headset by connecting the supplied USB power &
data cable into a computer’s USB port or USB wall charger. You can
use any standard micro USB cable to charge the units. The charging
LED turns red while charging and turns blue when fully charged. It
takes about 2.5 hours to be completely charged.
or
AC Adapter
Note:
Any 3rd party USB charger can be used with Sena products if the charger
is approved by either the FCC, CE, or IC.
CAUTION
Please make sure to take off your 10S-installed helmet while charging.
The headset automatically turns off during charging.

10S
15
English
4.4 Low Battery Warning
When the battery is low, the blinking blue LED in stand-by mode turns
to red and you will hear mid-tone triple beeps and a voice prompt,
“Low battery”.
4.5 Checking the Battery Level
You can check the battery level in two different ways when the headset
is powering on.
4.5.1 LED Indicator
When the headset is powering on, the red LED ashes rapidly
indicating the battery level.
4 ashes = High, 70 ~ 100%
3 ashes = Medium, 30 ~ 70%
2 ashes = Low, 0 ~ 30%
Note:
1. The battery performance may be reduced over time with usage.
2. Battery life may vary depending on conditions, environmental factors,
functions of the product in use, and devices used with it.
4.5.2 Voice Prompt Indicator
When you power on the headset, keep pressing the Phone Button and
the Jog Dial simultaneously for about 3 seconds until you hear three,
high toned beeps. Then you will hear a voice prompt indicating the
battery level. However, if you release the buttons as soon as the
headset turns on, you will not hear a voice prompt for the battery level
indication.
4.6 Volume Adjustment
You can easily adjust the volume by rotating the Jog Dial. You will hear
a beep when the volume reaches the maximum or minimum level. The
volume is set and maintained independently at different levels for
each audio source even when you reboot the headset. For example,
once you set the volume for mobile phone handsfree, it will not change
even if you adjust the volume for your Bluetooth MP3 music. However,
if you adjust the volume during stand-by mode, it will affect volume
levels of every audio source.
WARNING
Use of the product at a high volume for a long period of time may
damage your eardrums or hearing ability. Keep the volume at a modest
level to prevent damage.

10S
16
4.7 Sena Softwares
4.7.1 Sena Device Manager
The Sena Device Manager allows you to upgrade the rmware and
congure its settings directly from your PC or Apple computer.
Download the Sena Device Manager from sena.com.
4.7.2 Sena Utility App
By simply pairing your phone with your headset, you can use the Sena
Utility App for quicker and easier set up and management.
• Download
– Android: Google Play Store > Sena Utility
– iOS: App Store > Sena Utility
5 PAIRING THE 10S WITH BLUETOOTH
DEVICES
Before using the 10S Bluetooth headset with any other Bluetooth
devices for the rst time, you will need to pair them together. You can
pair the 10S with Bluetooth mobile phones, Bluetooth stereo devices
such as MP3 players, or motorcycle specic Bluetooth GPS navigation,
and with other Sena Bluetooth headsets. The pairing operation is
required only once for each Bluetooth device. The headset remains
paired with the devices and automatically reconnects to them when
they are within range. You will hear a high toned single beep and a
voice prompt whenever the headset reconnects to the paired device:
“Phone connected” to a mobile phone, “Media connected” to a
Bluetooth stereo device.

10S
17
English
5.1 Mobile Phone Pairing - Mobile Phone, Bluetooth
Stereo Device
1. Press and hold the Phone Button for 5 seconds until you hear a
voice prompt, “Phone pairing”.
2. Search for Bluetooth devices on your mobile phone. Select the
Sena 10S in the list of the devices detected on the mobile phone.
3. Enter 0000 for the PIN. Some mobile phones may not ask for the
PIN.
4. The mobile phone conrms that pairing has been completed
and the 10S is ready to use. You will hear a voice prompt, “Your
headset is paired”.
5. If the pairing process is not completed within three minutes, the
10S will return to stand-by mode.
Note:
1. If the Bluetooth connection between the headset and a mobile phone is
disconnected, tap the Phone Button to recover the Bluetooth connection
immediately.
2. If the Bluetooth connection between the headset and a media player is
disconnected, press the Jog Dial for 1 second to recover the Bluetooth
connection and play.
5.2 Second Mobile Phone Pairing - Second Mobile
Phone, GPS, and SR10
Typical Bluetooth headsets can connect with only one Bluetooth
device, but a second mobile phone pairing allows the headset to
connect with another Bluetooth device such as a second mobile
phone, an MP3 Player, or the Sena SR10, the Bluetooth adapter.
1. To pair the second mobile phone, press and hold the Jog Dial for
5 seconds until the red LED ashes rapidly and you hear a voice
prompt, “Intercom pairing”.
2. Within 2 seconds, tap the Phone Button again, then the LED
ashes blue rapidly and you will hear a voice prompt, “Second
mobile phone pairing”.
3. Search for Bluetooth devices on your mobile phone. Select the
Sena 10S in the list of the devices detected on the mobile phone.
4. Enter 0000 for the PIN. Some mobile phones may not ask for the
PIN.
5. The mobile phone conrms that the pairing has completed and
the 10S is ready to use. You will hear a voice prompt, “Your
headset is paired”.

10S
18
Note:
1. If you have two audio (A2DP) devices connected to your headset then
the audio from one device will interrupt the audio from the other device.
For example, if you are playing music from the primary mobile phone,
then it can be interrupted by playing music from the secondary mobile
phone and vice versa.
2. You have to use a motorcycle specic GPS, which transmits turn-by-turn
voice instructions to the headset by Bluetooth. Most automotive GPS
systems do not have this feature.
3. The Sena SR10 is a Bluetooth two-way radio adapter for group
communication, and uses Hands-Free Prole. The incoming audio from
the two-way radio via SR10 is heard in the background while having an
intercom conversation or a mobile phone call.
4. The GPS navigation or a radar detector could be connected to the SR10
by wire. The GPS voice instruction or the radar detector alarm is also
heard in the background via SR10 while having an intercom conversation
or a phone call. Please refer to the SR10 User’s Guide for details.
5.3 Advanced Selective Pairing - A2DP Stereo or
Handsfree
When you are using a smartphone, sometimes you may need to
selectively use the 10S for A2DP stereo music only or for mobile phone
handsfree only. These instructions are for advanced users who want to
pair the 10S to their smartphones with only one selective prole: A2DP
for stereo music of HFP for phone calls.
If you have previously paired a mobile phone to the 10S, you must
clear the previous pairing list on both devices: the mobile phone and
the 10S. To clear the pairing list on the 10S, please do a factory reset
or following the pairing list clearing procedure described in
section
16.4, “Factory Reset” or 13.1, “Headset Conguration Setting” . To
clear the pairing list on the mobile phone, please refer to the mobile
phone manual . For most smartphones, delete the Sena 10S from the
list of Bluetooth devices in the settings menu.

10S
19
English
5.3.1 A2DP Stereo Music Only
1. Turn on the headset and press the Phone Button for 5 seconds
until the LED ashes red and blue alternately and you hear
multiple beeps.
2. Within 2 seconds, tap the Jog Dial again, then the LED ashes red
and you hear “Media selective pairing”.
3. Search for Bluetooth devices on your smartphone. Select the
Sena 10S in the list of devices detected on your phone.
4. Enter 0000 for the PIN. Some mobile phones may not ask for PIN.
5.3.2 HFP for Phone Call Only
1. Turn on the headset and press the Phone Button for 5 seconds
until the LED ashes red and blue alternately and you hear
multiple beeps.
2. Within 2 seconds, tap the Phone Button again, then the LED
ashes blue and you hear “Phone selective pairing”.
3. Search for Bluetooth devices on your smartphone. Select the
Sena 10S in the list of devices detected on your phone.
4. Enter 0000 for the PIN. Some mobile phones may not ask for PIN.
5.4 Intercom Pairing
5.4.1 Pairing with Other 10S Headsets for Intercom
Conversation
The 10S can be paired with up to three other headsets for Bluetooth
intercom conversation.
1. Turn on the two 10S headsets (A and B) that you would like to pair
with each other.
2. Press and hold the Jog Dial of the headset A and B for 5 seconds
until red LEDs of the both units start to ash rapidly. You will hear
a voice prompt, “Intercom pairing”.

10S
20
3. Tap the Jog Dial on any one of the two headsets A and B, and
wait until the LEDs of both headsets turn to blue and intercom
connection is automatically established. The two 10S headsets A
and B are paired with each other for intercom conversation. If the
pairing process is not completed within one minute, the 10S will
return to stand-by mode.
A
B
C
D
Pairing A & B
4. You can make other pairing between headsets A and C, and
between headsets A and D by following the same procedure as
above.
5. The intercom pairing queue is ‘Last-Come, First-Served ’. If a
headset has multiple paired headsets for intercom conversations,
the last paired headset is set as rst intercom friend. The
previous intercom friend becomes second intercom friend, and
third intercom friend.
Note:
For example, after the pairing procedures listed above, headset D is the
rst intercom friend of headset A. Headset C is the second intercom
friend of headset A, and headset B is the third intercom friend of headset
A.