Sennheiser EPOS ADAPT 360 User manual

User Guide
ADAPT 360 | ADAPT 360 White
Over-ear Bluetooth®headset with ANC

ADAPT 360 | ADAPT 360 White Bluetooth®headset
Contents1
Contents
The ADAPT 360 | ADAPT 360 White headset.......................................................................................................................................2
Package contents.......................................................................................................................................................................................................3
Product overview........................................................................................................................................................................................................4
Overview of the headset........................................................................................................................................................................................................................................4
Overview of the headset LED indications ...............................................................................................................................................................................................4
Overview of the headset buttons.................................................................................................................................................................................................................. 5
Overview of the dongle ......................................................................................................................................................................................................................................... 6
Overview of the dongle LED indications................................................................................................................................................................................................. 6
Overview of the dongle button....................................................................................................................................................................................................................... 6
Overview of the icons.............................................................................................................................................................................................................................................. 6
Getting started .............................................................................................................................................................................................................7
Pairing the headset with Bluetooth®devices.......................................................................................................................................................................................7
Installing the EPOS Connect software...................................................................................................................................................................................................... 9
Changing Audio settings for the headset – Microsoft®Windows ..................................................................................................................................... 9
Turning the headset on and connecting it..........................................................................................................................................................................................10
Turning the headset o........................................................................................................................................................................................................................................10
Adjusting and wearing the headset.............................................................................................................................................................................................................11
Adjusting the volume ...............................................................................................................................................................................................................................................11
Adjusting the headset’s microphone volume for softphones................................................................................................................................................11
Muting the microphone........................................................................................................................................................................................................................................12
Using Active Noise Cancellation (ANC)...................................................................................................................................................................................................12
Turning TalkThrough on / o.............................................................................................................................................................................................................................13
Making calls using the headset .....................................................................................................................................................................14
Making a call...................................................................................................................................................................................................................................................................14
Accepting / rejecting / ending a call........................................................................................................................................................................................................14
Redialing .......................................................................................................................................................................................................................................................................... 15
Using the voice assistant / voice dial....................................................................................................................................................................................................... 15
Managing multiple calls........................................................................................................................................................................................................................................ 16
Using headset and dongle with Microsoft®Teams / Cortana.................................................................................................. 17
Invoking Microsoft®Teams and check notications.....................................................................................................................................................................17
Activating and using Microsoft®Cortana...............................................................................................................................................................................................17
Listening to music using the headset – Audio playback..............................................................................................................18
Controlling Audio playback................................................................................................................................................................................................................................18
Using the audio cable ............................................................................................................................................................................................................................................18
Additional functions................................................................................................................................................................................................19
Charging the headset battery........................................................................................................................................................................................................................ 19
Verifying remaining battery power.............................................................................................................................................................................................................. 19
Storing and transporting the headset....................................................................................................................................................................................................20
If you leave the Bluetooth range.................................................................................................................................................................................................................20
Reconnecting / disconnecting Bluetooth.............................................................................................................................................................................................21
Enabling / disabling voice prompts............................................................................................................................................................................................................21
Maintaining the products and updating the rmware...................................................................................................................22
Cleaning the products......................................................................................................................................................................................................................................... 22
Replacing the ear pads....................................................................................................................................................................................................................................... 22
Updating the rmware of the products................................................................................................................................................................................................. 23
Replacing / removing the headset‘s rechargeable battery .................................................................................................................................................. 23
If a problem occurs ............................................................................................................................................................................................... 24
Clearing the pairing list of the headset (Reset) ............................................................................................................................................................................. 25
Clearing the pairing list of the dongle (Reset)................................................................................................................................................................................ 25
Specications.............................................................................................................................................................................................................26

ADAPT 360 | ADAPT 360 White Bluetooth®headset
The ADAPT 360 | ADAPT 360 White headset2
The ADAPT 360 | ADAPT 360 White headset
Stay focused with ANC that reduces background noise, helps you concentrate in busy open offices and boosts
productivity on-the-go. Ensure clear business calls with a solution optimized for UC and switch easily between devices as
you multitask.
Enjoy over-the-ear design and ergonomic ear pads that add noise dampening and long-lasting comfort. Wherever your
work schedule takes you, performance and convenience are on hand with up to 46 hours of battery life and foldable
design that is easy to store and pack. Empower your performance with professional quality and sleek, comfortable design
in black or white to suite your style.
With the option of EPOS Manager and EPOS Connect software, you can ensure optimal functionality. Insist on a headset
with great audio that’s built to last and will help you excel in today’s workplace.
Key benets & features
Concentrate in noisy environments
Thanks to Active Noise Cancellation that
reduces background noise to increase your
work focus
Ensure clear calls with certified solutions
Certified for Microsoft Teams and optimized
for UC
Switch effortlessly between your favorite
devices
With multi-point connectivity to any two
Bluetooth®devices simultaneously
Enjoy stylish, comfortable design
On and off work with a contemporary look in
black or white and soft, ergonomic ear pads for
lasting comfort
High-quality stereo sound and reliable
performance
Stream stereo music at work or on your
commute and benefit from up to 46 hours of
battery life
Additional benets & features
Launch Microsoft Teams instantly
Dedicated button for Microsoft Teams via
BTD 800 USB dongle
Clearer office and mobile calls
From 2 advanced microphones optimize voice pick
up wherever you are
Reduce distracting noise
Excellent noise dampening from large ear cups
Convenient and extremely portable
Due to a robust, foldable headset design
Protect your headset
With a convenient storage pouch
Benefit from easy charging
Via USB cable with USB-C connector
Firmware updates when it suits you
Via EPOS Manager and EPOS Connect software
!
§
§
For safety instructions, consult the Safety Guide.
i
A list of accessories can be found on the product page at www.eposaudio.com.
Trademarks
The Bluetooth®word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sennheiser Communications A/S is
under license.
USB Type-C®and USB-C®are trademarks of USB Implementers Forum.
Qualcomm aptX is a product of Qualcomm Technologies International, Ltd. Qualcomm is a trademark of Qualcomm Incorporated, registered in the United States and
other countries, used with permission. aptX is a trademark of Qualcomm Technologies International, Ltd., registered in the United States and other countries, used
with permission.
All other trademarks are the property of their respective owners.

ADAPT 360 | ADAPT 360 White Bluetooth®headset
Package contents3
Package contents
ADAPT 360 or ADAPT 360 White
Bluetooth headset
Case
BTD 800 USB or BTD 800 USB-C
Bluetooth dongle
USB cable
with USB-C®to USB-A connector
Audio cable
with 2.5 mm and 3.5 mm jack plug
Quick Guide on the box
Safety Guide
Compliance sheet

ADAPT 360 | ADAPT 360 White Bluetooth®headset
Product overview4
Product overview
Overview of the headset
Headband
Hook button
Microphone
LED
Volume button
Music Control button
USB-C socket
Audio socket
Power & Mute button
Marking
right side
Overview of the headset LED indications
2s2s
0.2s 0.2s
3x
3x
3s 3s
3x
3x
3x 3x
• Headset connected
• Headset turned o
• Headset fully charged
2s2s
0.2s 0.2s
3x
3x
3s 3s
3x
3x
3x 3x
• Headset turns on
• Pairing list cleared
2x
• Bluetooth device found
• Bluetooth reconnects
2s2s
0.2s 0.2s
3x
3x
3s 3s
3x
3x
3x 3x
Headset in pairing mode:
searching for mobile device/dongle
2s2s
0.2s 0.2s
3x
3x
3s 3s
3x
3x
3x 3x
Headset turns off
2x
Headset disconnected from mobile device/dongle
Incoming call
Battery power between 60 and 99%
Battery power between 20 and 59%
2s2s
0.2s 0.2s
3x
3x
3s 3s
3x
3x
3x 3x
• No Bluetooth device found
• Rechargeable battery is weak
*Once the headset is successfully connected, the LED goes o.

ADAPT 360 | ADAPT 360 White Bluetooth®headset
Product overview5
Overview of the headset buttons
Power & Mute button Press Function Page
2s Turns the headset on / off 10
2x Turns ANC on / off 12
Mutes / unmutes the microphone 12
Turns TalkThrough on/off (ANC turned on) 13
Cancels pairing (Pairing mode) 7
4s
Pairs the headset with a Bluetooth device 7
Clears pairing list (Pairing mode):
XPress Power & Music Control button 25
Hook button Press Function Page
Initiates a call 14
Accepts / ends a call 14
2 calls: Answers incoming & ends active call 16
2 calls: Ends active & unholds paused call 16
Invokes Microsoft Teams 17
2x
Puts an active call on hold (pause) / unholds call 14
Redials the last number 15
2 calls: Answers incoming & puts active on hold 16
2 calls: Toggles between two calls 16
1s
Activates voice assistant / Cortana 15
Rejects a call 14
Music Control button Press Function Page
Starts / pauses music or audio playback
18
• Skips to the next track
• Press and hold: Fast-forwards the track*
• Skips to the previous track
• Press and hold: Rewinds the track*
4s Clears pairing list (Pairing mode):
XPress Power & Music Control button 25
* These functions are not supported by all connected Bluetooth devices.
Volume button Press Function Page
Increases/decreases the volume
(press or press and hold) 11
1s Requests remaining battery power
(press both buttons) 19
4s Enables/disables voice prompts
(press both buttons) 21

ADAPT 360 | ADAPT 360 White Bluetooth®headset
Product overview6
Overview of the dongle
BTD 800 USB BTD 800 USB-C
USB-A plug
Link LED
Link button
USB-C plug
Link LED
Link button
Overview of the dongle LED indications
3x
3x
Dongle in pairing mode:
searching for headset
3x
3x
Pairing successful
3x
3x
Pairing failed
3x
3x
Dongle tries to connect to a Bluetooth device
3x
3x
Dongle and Bluetooth device connected
3x
3x
Incoming call
3x
3x
• Outgoing/active call
• Audio playback
3x
3x
Connected to Teams
3x
3x
• Teams notication
• Connecting to Teams or Invoking Cortana
3x
3x
Microphone of the connected Bluetooth device is muted
Overview of the dongle button
Link button Press Function Page
3s Pairs the dongle with the headset 7
Reconnects the headset 21
2x Disconnects the headset 21
Overview of the icons
Tap the button iNotes: Good to know
2x Press the button twice LED indications
3s Press and hold the button Voice prompt is announced

ADAPT 360 | ADAPT 360 White Bluetooth®headset
Getting started7
Getting started
Pairing the headset with Bluetooth®devices
!
CAUTION
Danger of malfunction!
The transmitted radio waves of mobile devices can impair the operation of sensitive and unprotected devices.
XOnly use Bluetooth where it is permitted.
The headset complies with the Bluetooth 5.0 standard. Bluetooth devices need to support the “Hands-Free Prole” (HFP),
the “Headset Prole” (HSP), “Audio Video Remote Control Prole” (AVRCP) or the “Advanced Audio Distribution Prole”
(A2DP).
To transmit data via Bluetooth, you rst have to pair your
headset to a wireless device. The delivered dongle is already
paired with the headset.
The headset can save up to eight paired devices. If you pair
the headset with a ninth device, the device with the oldest
activity in the pairing list will be overwritten. If you want to
re-establish a connection with this device, you have to pair
it again.
The headset can be connected to two of the paired devices
at the same time. You can only connect another device by
disconnecting one of the already connected devices.
Connecting the headset via the dongle
USB-A
USB-C
To connect the headset wirelessly with a computer, use the
BTD 800 USB or BTD 800 USB-C dongle.
The dongle and the headset in the bundles are already
paired.
XTurn the headset on (see page 10).
XPlug the dongle into the USB port of your computer.
The dongle LED flashes blue while searching and switches
to dimmed blue when connected successfully to the
headset.
If Microsoft Teams is invoked: The dongle connects to
Teams and lights up purple instead of blue.
The dongle shows Teams notifications (see page 17).
i
To manually pair the headset and the dongle, activate the pairing mode for both:
XPress and hold the headset’s Power button and the dongle’s button until the LEDs alternately ashes blue
and red. Once the dongle and the headset are connected, the dongle lights up dimmed blue.

ADAPT 360 | ADAPT 360 White Bluetooth®headset
Getting started8
Pairing the headset via Bluetooth with a mobile device
4s
12
XPress and hold the Power button until the LED ashes
blue and red.
The headset is in pairing mode.
XEnable Bluetooth on your mobile device and start the
search for Bluetooth devices – see instruction manual of
your mobile device.
...
...
EPOS ADAPT 360
...
3
< 20 cm
4
2x
XSelect “EPOS ADAPT 360” to establish a Bluetooth
connection to the headset.
The LED flashes 2 times blue as soon as the headset finds
a device to connect to. The LED turns off.
i
To cancel pairing:
XPress the Power button.

ADAPT 360 | ADAPT 360 White Bluetooth®headset
Getting started9
Installing the EPOS Connect software
www.eposaudio.com/connect
x
EPOS Connect
The free EPOS Connect software allows you to configure
and update your headset and offers additional settings.
XDownload the software from
www.eposaudio.com/connect.
XInstall the software.
You need administrator rights on your computer – if
necessary, contact your IT department.
To make calls via the computer:
XInstall a softphone (VoIP Software) or ask your admin for
support.
Changing Audio settings for the headset – Microsoft®Windows
x
Audio settings
ADAPT
ADAPT
Windows usually changes the Audio settings automatically
if you connect a new headset.
If the headset is connected but you hear no sound:
XRight-click the Audio icon.
XSelect under output ADAPT 360 as speaker.
XSelect under input ADAPT 360 as microphone.

ADAPT 360 | ADAPT 360 White Bluetooth®headset
Getting started10
Using the headset
!
CAUTION
Hearing damage due to high volumes!
Listening at high volume levels for long periods can lead to permanent hearing defects.
XSet the volume to a low level before putting on the headset.
XDo not continuously expose yourself to high volumes.
Turning the headset on and connecting it
2s
3x
2x
XPress the Power button for 2 seconds.
The headset turns on. The LED ashes blue shortly.
The headset automatically tries to connect to available
paired Bluetooth devices.
The LED ashes 2 times blue as soon as the headset nds
a device to connect to. The LED turns off.
If the LED ashes red, no paired device has been found.
i
The search function is deactivated while the audio cable is connected.
Turning the headset o
2s
3x
XPress the Power button for 2 seconds.
The LED ashes red 3 times and turns o.
All volume settings are saved automatically when the
headset is turned o.
XCharge the headset (see page 19).
OR
XStore the headset (see page 20).

ADAPT 360 | ADAPT 360 White Bluetooth®headset
Getting started11
Adjusting and wearing the headset
For good sound quality and best possible wearing comfort,
adjust the headset.
XPut the headset on so that the headband runs over the
top of your head and the side with the R marking rests
on your right ear.
XAdjust the headset so that
•your ears are comfortably covered by the ear pads,
•you feel even, gentle pressure around your ears,
•a snug t of the headband on the head is ensured.
Adjusting the volume
1
2
3
You can adjust three independent volume settings for the
headset:
1. Call volume: during an active call
2. Audio volume: during audio streaming
3. Volume for ring tone, tones and voice prompts:
in idle mode – no active call or audio streaming
XPress the Volume button to increase or decrease the
volume.
You hear a beep or double beep for maximum or
minimum volume.
Alternatively you can adjust the volume on your connected
device.
Adjusting the headset’s microphone volume for softphones
Softphone x
XInitiate a call on your connected device to someone
who will help you nd the correct volume setting for
your microphone.
XChange the microphone volume in your softphone
application and/or in your PC audio application.

ADAPT 360 | ADAPT 360 White Bluetooth®headset
Getting started12
Muting the microphone
XPress the Power button to
mute or
unmute the microphone.
Using Active Noise Cancellation (ANC)
This headset provides attenuation of ambient noise using Active Noise Cancellation (ANC) technology. Special microphones
optimize speech and reduce background noise.
If you are in a noisy environment but would like to have your own quiet space, you can use the headset itself, disconnected
from any device, and simply benet from ANC. You can activate ANC if the battery is suciently charged and if the headset
is turned on.
2x Activates / deactivates ANC

ADAPT 360 | ADAPT 360 White Bluetooth®headset
Getting started13
Turning TalkThrough on / o
TalkThrough allows you to communicate with your colleagues without having to remove the headset, even when ANC is
turned on. Music will be paused or muted.
Activates / deactivates TalkThrough

ADAPT 360 | ADAPT 360 White Bluetooth®headset
Making calls using the headset14
Making calls using the headset
The following functions depend on the connected device.
Making a call
Softphone x
XInitiate the call on your connected device.
OR
XPress the Hook button to initiate a call via your
softphone.
If your call is not automatically transferred to the headset:
XSearch this function in the instruction manual of your
connected device.
Accepting / rejecting / ending a call
When you receive a call, you hear a ring tone and the LED ashes blue.
Softphone x
Accept / hold a call
Accepts a call
2x Puts an active call on hold (pause)
Reject / end a call
Rejects a call
Ends a call

ADAPT 360 | ADAPT 360 White Bluetooth®headset
Making calls using the headset15
Redialing
2x Redials the last number
Cancels redialing
Using the voice assistant / voice dial
The last connected Bluetooth device will be used for voice assistant or voice dial.
For Microsoft Cortana: see page 17.
1s Activates voice assistant / voice dial
Cancels voice assistant / voice dial

ADAPT 360 | ADAPT 360 White Bluetooth®headset
Making calls using the headset16
Managing multiple calls
Softphone x
You can use the Headset with up to two connected
Bluetooth devices.
Two calls can be managed simultaneously.
If you receive a call during an active call, a knock on tone
will be played.
Accept / reject second call
Softphone x
Active call 2nd incoming call
Accepts the incoming call and
puts the active call on hold
2x Accepts the incoming call and
ends the active call
1s Rejects the incoming call and
continues the active call
Toggle between calls / end active call
Softphone x
Active call 2nd held call
2x Toggles between the active and held call
Ends the active call and makes the held call active

ADAPT 360 | ADAPT 360 White Bluetooth®headset
Using headset and dongle with Microsoft® Teams / Cortana17
Using headset and dongle with Microsoft®Teams / Cortana
To use Microsoft Teams and Cortana with the headset:
XPlug the dongle into the USB port of your computer –
see page 7.
If Microsoft Teams is already running, the blue LED
changes to purple automatically.
Invoking Microsoft®Teams and check notications
XStart Microsoft Teams on your computer.
The dongle connects to Microsoft Teams and the LED
blue LED changes to purple.
The LED pulses purple to indicate:
• Meeting Join Notication
• Voice Mail Notication
• Missed Call Notication
To check these Notications on your screen:
XPress the Hook button.
Activating and using Microsoft®Cortana
1s
You can activate and use Cortana – Microsoft’s Personal
Digital Assistant using Voice command technology – with
the headset.
XPress the Hook button.
The Dongle LED ashes purple while activating Cortana.
3x
3x
The LED lights up purple and Cortana is ready to use.
3x
3x

ADAPT 360 | ADAPT 360 White Bluetooth®headset
Listening to music using the headset – Audio playback18
Listening to music using the headset – Audio playback
You can listen to audio via a connected device.
Controlling Audio playback
The following functions depend on the connected device.
XPlay the media on your connected Bluetooth device.
The LED on the dongle lights up blue.
xPlays audio
Pauses audio
Plays the next track in the playlist
Plays the previous track in the playlist
Fast-forwards the track: Press and hold the button
Rewinds the track: Press and hold the button
i
If you receive and accept a call, audio playback is paused and restarts after the call – if supported by the
connected device.
Using the audio cable
Use the audio cable to listen to music when the battery is low or when Bluetooth transmission is restricted or not allowed.
Bluetooth immediately turns o once the audio cable is connected to the headset.
XInsert the small jack plug into the audio socket of the
headset.
XTurn the plug clockwise until it locks into place.
Bluetooth is deactivated.
XConnect the 3.5 mm jack plug to the audio output of
your mobile device.
To disconnect the audio cable:
XTurn the plug counterclockwise to unlock it and pull it
out of the headset.
XPull the plug out of your mobile device.
The headset automatically tries to connect to available
paired Bluetooth devices.
i
You can use the Active Noise Cancellation (ANC) as usual (see page 12).

ADAPT 360 | ADAPT 360 White Bluetooth®headset
Additional functions19
Additional functions
Charging the headset battery
XConnect the supplied USB cable to the USB socket of the headset and a USB socket of your computer.
USB-A
The battery is being charged. The LED lights up depending
on the battery status of the headset and turns off when
the battery is fully charged.
LED Battery status
100% – Battery fully charged
more than 60%
more than 20%
less than 20%
To end charging:
XDisconnect the USB cable from the headset.
i
When the battery is flat, the headset turns off automatically.
Verifying remaining battery power
Some mobile devices indicate the battery status of the
headset.
?
You can retrieve information on the remaining battery
power at any time – except while you are in a call:
XPress both Volume buttons.
The LED ashes shortly and a voice prompt is
announced.
When the battery power drops below 20%,
the LED flashes red and “Recharge headset”
is announced several times.
LED Remaining battery power
more than 60%
more than 20%
less than 20% – automatic voice prompt