Shaw AASTRA User manual

Shaw Business
Hosted PBX user guide

Contents
4 Welcome
5 AASTRA Hosted IP Phone
7 Handling Calls
9 Voicemail / Greetings
11 Voicemail / Playback Features
12 Additional Voicemail Features
13 Call Forward All
15 Call Display
16 Anonymous Call Blocking
17 Selective Call Blocking
18 Do Not Disturb
19 Redial & Mute
20 Local Conferencing
21 Speed Dial
24 Phone Options
25 Reception Phone Features
26 Additional Features
27 Other Hosted PBX Features
28 Support
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3
Welcome to Shaw Hosted PBX
Inside you’ll find easy-to-follow instructions for all the features included
with your Shaw Business Hosted PBX service, If you have any questions,
our Shaw Client Services team will be happy to help.
Please call 1 866 244 7474 or visit us online at shaw.ca/business.

4
AASTRA Hosted IP phone
IP phone
components
6757i Handset
1
Four (5) Line Call
Appearance Keys
9
Options Key
5
Keypad
13
Message Waiting Lamp
3
Mute Key
11
Redial Key
7
Volume Control (+) (-)
15
High Quality Speakerphone
2
Speakerphone/Headset Key
10
Hold Key
6
LCD Screen
14
Goodbye Key
4
Navigation Keys
12
Softkeys
8

5
AASTRA Hosted IP phone cont.
Text
Keys
Symbol
Keys Description
Goodbye Key: Ends an active call. The Goodbye key also exits
an open list, such as the Options List, without saving changes.
Options Key: Accesses options to customize your phone.
Shaw Client Services may have already customized some of
your settings. Check with your System Administrator before
changing the Administrator-only options.
Hold Key: Places an active call on hold. To retrieve a held call,
press the call appearance button beside the light that
is flashing.
Redial Key: Redials up to 100 previously dialed numbers.
Pressing the Redial key twice simultaneously redials the last
dialed number.
Volume Control Key: Adjusts the volume for the handset,
headset, ringer, and handsfree speaker.
Line/Call Appearance Key: Connects you to a line or call.
The Aastra 6757i IP phone supports up to 4 line keys.
Handsfree Key: Activates Handsfree for making and receiving
calls without lifting the handset. When the audio mode
option is set, this key is used to switch between a headset
and the handsfree speakerphone.
Mute Key: Mutes the microphone so that your caller cannot
hear you (the light indicator flashes when the microphone is
on mute).

6
Handling calls
To answer the Call
• For handsfree operation, press or the line/call appearance button for the
incoming call
• Press for handsfree or headset operation
• Lift the handset for handset operation
If the phone is already connected to a call, pressing the line/call appearance button for the new
incoming call automatically places the connected call on hold and answers the new call. To
reconnect to a party, press the line/call appearance button for that call.
If you cannot answer the call, the caller goes to voicemail if voicemail has been configured for
your extension.
Sending incoming Calls to Voicemail
You can send an incoming call directly to voicemail without answering the call. To do this, press
without picking up the handset. If you're already on the phone your incoming call
should go directly to voicemail. Your phone screen displays a voicemail icon (*) along with the
number of waiting messages, if you have unheard messages (example: * x 4).
Placing a Call on Hold
You can place an active call on hold by pressing the Hold key. When you place a call on
hold, only your phone can retrieve the call.
Automatic Hold
When juggling between calls, you do not have to press the hold button to go from one call to
the next. The phone automatically puts your current call on hold as soon as you press a new
line/call appearance button. If you have more than one call on hold, you can reconnect to a held
call by pressing the line/call appearance button where that call is being held. Press to
disconnect the call.
Retrieving a Held Call
If you have more than 1 call on hold, you can scroll through the held call information by pressing
the left and righ navigation buttons. To reconnect to a call press the line/call appearance button
where that call is being held. If you press the call/line appearance button again, you disconnect
from the call.

7
Handling calls
Blind Transfer
A blind transfer is when you transfer a call directly to another extension without consulting with
the person receiving the call. To do this, simply complete the transfer immediately after you
have entered the number. The call goes directly to the extension or outside line you transferred
to. If the party you are transferring the call to does not answer, the transferred call rings back to
your extension.
Consultative Transfer
You also have the option to consult with the person you are transferring the call to, before you
complete the transfer. To do this, simply remain on the line until the receiving party answers the
call. After consulting with the receiving party, you can either complete the transfer or cancel the
transfer to go back to the original call.
To transfer a call to another extension
1. Connect to Party 1 (if not already connected). Party 1 is the party you want
to transfer.
2. Press the Xfer key. You should hear a dial tone as a second line opens up.
3. Press a line/call appearance button followed by the extension number (or the outside
number) to Party 2. This is the Party for which you want to transfer Party 1
4. To complete a "blind" Xfer, press the Xfer Key again before the receiving end answers. To
complete a consultive transfer, remain on the line to speak with the Party 2, before pressing
the Xfer Key again to transfer Party 1 to Party 2. To cancel the transfer, select Cancel on the
display screen or press .

8
Voicemail & Greetings
Getting Started
Voicemail answers your calls when you
are unable to answer the phone. Your
personalized greeting is played and the
caller’s message recorded for you to listen
to later.
Before you can use the Voicemail service, you
must first initialize your Voicemail box.
Step 1 – Access the system
• Dial *98from your
Shaw Business Phone or press the
"Voicemail softkey."
Step 2 – Enter your temporary
password
Your temporary password will be prompted.
• Enter your extension number as your
password and press #.
Step 3 – Enter your new password
For security reasons, the systems will prompt
you to change your password.
• Enter your new password. The password
can be 4 to 10 digits long. You cannot use
your old extenion number.
• You will hear a message that your new
password is confirmed.
Personal Greetings
A greeting is a short message that plays
before the caller is allowed to record a
message. The greeting is intended to let the
caller know that you are not able to answer
their call. The greeting can also be used to
convey other greetings like Unavailable, Busy
or Temporary Away.
Unavailable Greeting
If you are unavailable when someone calls
(phone is not answered within the selected
number of rings) this greeting will be played
to the caller.
• Press *98or "Voicemail softkey."
• Press 0for mailbox options.
• Press 1and follow the prompts to record
unavailable message.
Busy Greeting
If you are busy when someone calls (your
phone is not capable of handling multiple calls
at the same time) this greeting will be played
to the caller.
• Press *98or "Voicemail softkey."
•Press 0for mailbox options.
•Press 2and follow the prompts to
record busy message.

9
Voicemail & Greetings
Temporary Greeting
A temporary greeting can be recorded
which will be played instead of the busy or
unavailable greeting if it exists. This could
be used, for example, if you are going on
vacation and want to inform people not to
expect a return call anytime soon. You do not
need to re-record your busy and unavailable
greetings if you use this option.
• Press *98or "Voicemail softkey."
•Press 0for mailbox options.
•Press 4and follow the prompts to record
temporary greeting.
Name
This option is used to confirm a voice mailbox
identity for internal calls and directories.
• Press *98or "Voicemail softkey."
• Press 0for mailbox options.
• Press 3and follow promptos to record
your name.
Retrieving Your Messages
After you have logged into your voicemail,
you will be notified if you have new or saved
messages. You can still make and receive calls.
Initial playback options are:
To access your Voicemail from your
Shaw Business Phone:
• Press *98from your
Shaw Business Phone or press the
"Voicemail softkey."
•Press 1to play a message.
•Press 2to change folders.
•Press 0for mailbox options.
•Press *for HELP.
•Press #to EXIT or to cancel.
To access your Voicemail while
you are away from your Shaw
Business Phone:
•Dial your phone number and press *
when your personal greeting begins.
•Enter your access code.
•Follow the prompts to check for new or
saved messages.

10
Voicemail playback features
During Message Playback
During the playback of the message, any of the
following buttons may be pressed.
• Press 0to pause and resume
message playback.
• Press *to rewind the message by
3 seconds.
• Press #to fast forward the message
by 3 seconds.
After Playback
After (or during) the playback of a message, the
following buttons may be pressed.
• Press 1to go back to the first message in
the folder.
• Press 2to change folders (only available on
saved messages).
• Press 3for advanced options.
• Press 4to go to the previous message.
• Press 5to repeat the current message.
• Press 6to go to the next message.
• Press 7to delete the current message.
• Press 8to forward the current mesage to
another user.
• Press 9to save the message.
• Press *for HELP.
• Press #to EXIT.
To Review Saved Messages
• Dial *98to access
your feature management menu.
• Press 1to review saved messages
Advanced Post Playback Options
After the playback of any message you may
enter the advanced section by pressing 3,
after which any of the following buttons may
be pressed. When outside callers of the system
leave messages, the advanced options will not
be available.
• Press 1to record a new message and send
it to the person who left the message.
• Press 3to play the message envelope.
• Press *to return to the main menu.
The Message Envelope
Once message playback begins, its
"envelope," which contains the following
information, will precede each message:
• Position in the current mailbox
• Date and time the message was received
• Caller ID information (if available)
• Duration of the message
• By pressing 1at any time during the
playback of the message envelope will skip
directly to message playback.

11
Additional voicemail features
Record and forward a message
• Dial *98to access the main menu.
• Press 5to record and forward a voice
message
• Press 1to record and forward a message to
a phone number.
• Press 2to record and forward a message to
a distribution list.
Voicemail to Email
Forward your voicemail messages to your
email account. It’s a great way to manage and
save space on your phone. Each voicemail is
sent as an audio file and can be saved for as
long as you want.
To activate Voicemail to Email you need to
contact Shaw Client Services.

12
Call forward all
Call Forward All redirects your incoming calls
to another phone number. You can forward
calls to any number you choose.
To set up Call Forward All
• Press the CFWALL softkey when prompted,
enter the ten-digit number you want your
calls forwarded to
• Press #to confirm. Once You hear the
prompt replaying your number entered,
you can hang up, and the CFWD button
LED will light up
NOTE: Call Forward All is only available for
external calls
To cancel Call Forward All
• Lift the receiver and press the
CFWALL softkey
• A recording will be prompted notifying you
that Call Forward All has been canceled, and
the LED light will go off. You may hang up.
Call Display shows an incoming caller’s name
and telephone number (if available) on a
caller ID unit, or a caller ID-equipped phone,
before you answer.

13
CALL FORWARD-MODE DESCRIPTION
Off Disables call forward.
All Phone forwards all incoming calls immediately to the specified
destination.
Busy Phone forwards incoming calls if the line is already in use.
No Answer Phone forwards the call if it is not answered in the specified number
of rings.
Call forward all cont.
Call Forward All Options Menu
1. Press the Options button
2. Using the cursor pad scroll to Call Forward
(option 1) and press the Select button
3. Use the cursor pad (Up/Dn) to highlight a
Mode and click the Change button
4. Use the cursor pad (L/R) to change the
state of the selected mode e.g. Off or On
5. Use the cursor pad (Up/Dn) to enter a
phone number to forward your calls to
6. The No Answer Mode (option 3) allows you
to control the number of rings before the
call is forwarded
7. Click Done when settings are complete

14
Call display
To use Call Display
You don’t need to do anything to use Call
Display – just watch the display screen on
your caller ID-equipped phone or caller ID unit
when a call comes in. After the first full ring,
the phone number and name will appear if the
call is from an area where Call Display service
is available.
“Unknown Number” and “Unknown Name”
will be displayed if the call is from a pay
phone, some cellular phones, areas where
Call Display features are not available, or
an operator-assisted call where operator
assisted blocking was requested.
“Private Number” and “Private Name” will be
displayed if the caller activated Call Display
Blocking.

15
Anonymous call blocking
With Anonymous Call Blocking you can avoid
receiving a call from numbers that have a
privacy feature activated such as Caller ID
Blocking. When Anonymous Call Blocking is
activated your phone will not ring. Instead,
the caller will hear a recording that informs
them that you do not accept calls from
blocked numbers. They will then have to
hang up and unblock their number to have
their call placed through to you.
To use Anonymous Call Blocking
• To activate Anonymous Call Blocking, call
Shaw Business Client Services by phoning
1 866 244 7474. Some charges may apply.

16
Selective call blocking
Selective Call Blocking lets you enter specific
numbers that you do not wish to receive calls
from. Anyone trying to call your phone from
a number that you have blocked will simply
get a recording advising them that you are
not presently accepting calls from their
number.
Add numbers to Selective Call
Block List:
• To add numbers to Selective Call Blocking,
call Shaw Business Client Services by
phoning 1 866 244 7474. Some charges
may apply.

17
Do not disturb (DND)
The IP phones have a feature you can enable
called "Do not Disturb" (DND). The DND
function allows you to turn "Do not Disturb"
ON and OFF.
If DND is ON, callers calling into the phone
hear a busy signal or a message, depending
on how Shaw Client Services set up the
configuration server. The second line on the
screen of the IP phone shows when DND is
set.
If the phone shares a line with other phones,
only the phone that has DND configured is
affected.

18
Redial & Mute
Redial
• Press to dial the most recent number
you dialed from the phone
• If you are off-hook and press the last
number you called is called back
• If you are on-hook and press , a Redial
Directory list appears on-screen
The redial list is available during active calls. It
stores up to the last 100 numbers you called,
allowing you to scroll through and select the
number you wish to redial.
Mute
You can use the Mute key to mute the
handset, headset, or speakerphone. When
you use the mute key on your phone, you
cannot be heard on an active call or on a
conference. For muted calls, the handsfree
LED flashes and the Mute key LED is ON.

19
Local conferencing
Conference Call
1. When you begin a conference, you are the first party in the conference (Party 1). Pickup the
handset or press the speakerphone key .
A line opens up.
2. Call Party 2 by dialing their number (or answer an incoming call of a Party).
3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding
them to the conference.
4. Press the Conf Key. A new line opens.
L2 John Smith
>7788
Dial
Conf
Xfer
5. Enter the phone number of Party 3.
6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding
them to the conference.
7. Press the Conf key again to add Party 3 to the conference. Party 1 (which is yourself), Party 2,
and Party 3 are all connected to a single conference.
8. To drop a party from the conference, press the Conf key once more.

20
Speed dial
Press-and-Hold to Create a Speed Dial (applicable to programmable keys,
softkeys, keypad keys, expansion module keys)
Pressing and holding down a programmable key, softkey, keypad key, or expansion module key
on the phone initiates a speed dial feature.
Note: When creating a speed dial key from the IP Phone User Interface, you must
select a programmable key, softkey, keypad key, or expansion module key that has no
preassigned function (key must be set to None or Empty.) If you press and hold a keypad
key that is already configured as a speed dial, the speed dial information displays on the
screen for you to edit.
1. Press a programmable key, softkey, keypad key, or expansion module key for 3 seconds. The
following screen displays:
Enter Name:
Enter Number:
Line: 1
- Save
- Backspace
- ABCuCancel -
Note: You can press the "Cancel" softkey at anytime during the speed dial programming
to cancel and not save the speed dial information.
2. In the "Enter Name:" field, enter a name to apply to the speed dial key. Use the keypad keys
to enter the name. Continue to press the keypad keys to access the next letter for that key
(i.e. press 2 three times to access C). Press 4to move to the next space, or wait for the cursor
to automatically advance to the next position. To insert a space between letters, press 4. To
backspace and erase a mistake, press the Backspace softkey.
Note: The phone automatically uses an uppercase letter for the first letter of each word
and a lowercase letter for all subsequent letters in the word. If necessary, use
the "ABC 4" softkey to specify uppercase letters or lowercase letters when entering the
name.
You can enter up to 16 letters in the "Enter Name:" field. Press the 2key to move to the next field.