Shure Microflex MXCW User manual

MXCW
Microflex Complete Wireless
®
Complete user guide for the MXCW system. Includes installation instructions, specifications, best practices, and troubleshooting.
Version: 10.4 (2021-K)

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Table of Contents
MXCW Microflex® Complete Wireless 5
General Description 5
Features 5
Getting Started 6
Set Up the System Access Point (MXCWAPT) 6
Set Up Wireless Conference Units (MXCW640) 7
Perform a Soundcheck 7
Access Point Transceiver (MXCWAPT) 8
Access Point Menu 11
Conference Unit (MXCW640) 13
Gooseneck Microphone (MXC416, MXC420, MXC425,
MXC406/MS) 14
Using the Conference Units 15
Customize Welcome Screen 16
How to Lock the Welcome Screen 17
Conference Unit Buttons 17
Rechargeable Battery (SB930) 18
Battery Life 18
Important Tips for Care and Storage of Shure Recharge
able Batteries 19
Networked Charging Station (MXCWNCS) 19
Powering On the Device 21
Monitoring Battery Charge 21
Icons for Charging Batteries 21
Charge Status LEDs 21
Average Charging Times 22
Charging Batteries with USB 22
Battery Statistics 23
Storing Batteries 23
Access Point Installation 24
Best Practices When Selecting a Location for the Access
Point 24
Requirements Checklist 24
External Cover for Painting 25
Mounting Options 25
Networked Charging Station Installation 26
Best Practices for Rack Installation 27
System Set Up 27
Maximum System Size 27
Wireless Device Network 27
Connecting Devices for the First Time 27
Restricting New Device Connections 28
Custom Network SSID Labels 29
Separating Networks for Multiple Systems 29
Web Applications for Monitoring and Control 31
Opening the Device Web Application 32
Web Browser Requirements 33
Using DNS to Open Web Application 34
Web Application Views 34
Using a Passphrase 35
Wireless and RF Management 35
Wireless Operating Distance 35
Reliable Bandwidth Allocation 36
Selecting or Excluding Specific Wireless Channels 36
Interference Detection and Avoidance 37
Tips to Improve Wireless System Performance 37
Setting the Access Point Country and Region (MX
CWAPT-B and MXCWAPT-W only) 37
Setting Up Participants 38
Participant Roles 38

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Configuring Conference Units for Remote Callers 39
Speak Priority for Remote Callers 39
Changing the Participant Role 39
Identifying a Device from the Software 40
Customizing the Devices Page 40
Assigning Names and Seat Numbers 42
Retain Seat Information 42
NFC Card Functionality 42
Speak Priority 42
Active Speaker Interruption 43
Microphone Activation Style 43
Setting the Number of Active Speakers 44
Prevent Speak Button Conflicts 45
Audio Setup and Channel Routing 45
MXCW Routing Descriptions 46
MXCW Wireless Audio 47
The Floor Mix 48
Analog Connections 48
Connecting Analog Devices 49
Automatic Gain Control (AGC) 50
Adding Other Sources to the Floor Mix 50
Language Interpretation 54
Set Up Interpretation Channels 54
Conference Unit Interpretation Channels 54
Digital Audio Networking 55
Dante Network Audio 55
Switch Recommendations for Dante Networking 56
QoS (Quality of Service) Settings 56
Dante Network Audio Encryption 56
Networking 57
Networking Best Practices 57
Device IP Settings 57
Configuring IP Settings 57
Manually Assigning Static IP Address 58
Setting Latency 58
Using the Web Application with a Wireless Connection 58
IP Ports and Protocols 59
AES67 60
Voting 60
Voting Configurations 61
Voting Results 62
System Maintenance and Troubleshooting 62
Troubleshooting 62
Resetting Devices 63
Export Log Files 64
Firmware 64
Firmware Updates 64
Update Firmware for Conference Units 64
Firmware Versioning 64
Using a Third-Party Control System 64
Specifications 64
System 65
MXCWAPT 65
MXCW640 69
MXCWNCS 75
SB930 77
Accessories 78
Optional Accessories 79
Access Point Model Variations 79
Networked Charging Station Model Variations 80
Important Product Information 80
Safety Information 81
Information to the user 83

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Certifications 83
Trademarks 86

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MXCW
Microflex Complete Wireless
General Description
The Shure Microflex Complete Wireless (MXCW) system is a conferencing solution that provides a steady, reliable audio ex
perience for up to 125 conference units. MXCW overcomes cable limitations for off-site meetings, flexible meeting rooms, or
historic buildings where drilling holes in furniture is impractical. The system features automatic RF interference detection and
avoidance technology, encrypted digital wireless transmission, and digital audio networking using Dante .
The MXCW access point has multiple mounting options for discreet communication between wireless conference units and the
digital audio network, and works within the 2.4 GHz and 5 GHz frequency bands. Use the access point web application for sys
tem setup, and to monitor and control conference units. Conference units have configurable roles for meeting participants, and
can be routed to the floor audio or an interpretation channel. Each wireless conference unit is powered by a smart lithium-ion
rechargeable battery whose remaining charge can be checked remotely by a technician. The MXCW networked charging sta
tion charges and stores up to 10 Shure rechargeable batteries that can be monitored through its own web application.
Features
RF Efficiency Sound quality is consistent with one speaker or several, and up to 125 units are supported
with just one access point transceiver and one RF channel.
Automatic Frequency Co
ordination
The system automatically scans the available spectrum and selects clean transmission
channels for best performance. Setting up the system is as easy as setting up a wireless
router.
Interference Avoidance While in use, the system automatically moves away from unexpected interference. Channel
adjustment protects against disruption to the audio.
Encryption Standard AES-128 encryption of audio and data keeps meeting content private.
Bi-Directional Wireless Provides return channels for interpretation audio to conference units and enables real-time
remote control of conference unit settings.
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1.
2.
3.
4.
5.
Getting Started
Set Up the System Access Point (MXCWAPT)
Connect the access point to a Power over Ethernet (PoE) source to turn on the device.
If prompted, select the operating region on the menu for RF coordination (some model variations).
Open the web application in a browser and set an Admin passphrase.
Wait while the access point scans the area for the best available channel.
Once the channel is selected, the default wireless network (00) is ready for the MXCW microphones.

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2.
3.
4.
1.
Set Up Wireless Conference Units (MXCW640)
Insert a fully charged Shure SB930 rechargeable battery and connect the MXC400 series microphone.
Press and hold the power button on the bottom of the device until the screen powers on.
Wait while the microphone device searches for the default access point network (00).
The devices are ready when the LEDs briefly flash green and the touchscreen displays the home-screen.
Perform a Soundcheck
Press the speak button on one of the devices to activate the microphone.

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2.
3.
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•
Speak into the microphone to check the audio.
Listen to the sound check on the loudspeakers or headphone output.
Access Point Transceiver (MXCWAPT)
The access point transceiver is the hub of the audio signal flow and manages the RF stability of each microphone in the group.
The access point performs the following functions:
Receives and decrypts wireless audio signals from microphones in the group
Delivers and receives digital and analog audio signals via Dante and XLR
Hosts an embedded web server that provides access to the control software used to manage the system
Sends and receives control information (such as gain adjustment and link settings) between the components, control soft
ware and 3rd party controllers
Transmits an encrypted audio signal to the microphone's headphone output for listening to translated audio or other exter
nal sources.

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①Display
Shows menu screens and settings.
②Enter Button
Enter a menu or save settings.
③Exit Button
Return to previous menu screens or cancel setting changes.
④Arrow Buttons
Scroll to a menu item or make a change to a setting.
⑤Power LED
Icon LED Color Description
Off Powered off (disconnected from network or PoE not present on port)
Green Unit is receiving power
Green (flashing) A system reset is in progress

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Icon LED Color Description
Amber (flashing) A network reset is in progress
Green (flashing) + RF LED green
(flashing) + Network Audio LED
green (flashing)
Simultaneous LEDs: Device identify from the software is in progress
Alternating LEDs: Firmware update is in progress
⑥Network Audio LED
Icon LED Color Description
Off No Dante channels are routed (receive or transmit). Dante Controller software displays no marks
for these channels.
Green All connected Dante network audio channels are functional (receiving digital audio as expected).
Dante Controller software displays green check marks for these channels.
Amber
One or more connected (receiving) Dante network audio channels are experiencing a subscrip
tion error, or unresolved (transmitting device is off, disconnected, renamed or has incorrect net
work setting). Dante Controller software displays yellow triangle marks for these channels.
Amber (flash
ing) A network reset is in progress
Green (flash
ing) +
RF LED green
(flashing) +
Power
LED green
(flashing)
Simultaneous LEDs: Device identify from the software is in progress
Alternating LEDs: Firmware update is in progress
⑦Wireless Audio LED
Icon LED Color Description
Off No connection or set to RF mute
Green Wireless channel secured and RF/wireless audio connected for 1 or more de
vices
Amber Wireless channel selection in progress
Green/ red (flashing) Detecting wireless interference
Green (flashing) + Pow
er LED green (flashing) +
Network Audio LED
green (flashing)
Simultaneous LEDs: Device identify from the software is in progress
Alternating LEDs: Firmware update is in progress