Siemens Hicom 118 User manual

Hicom 118
optiset E standard
optiset E advance / advance plus
optiset E memory
s

2

3
User Guide
Introduction ..............................................................................................5
Executive / Secretary Features ..............................................................7
Dial Executive / Dial Secretary ................................................................7
Answering Calls for Executive/s...............................................................8
Exec Ringer Options ................................................................................9
Call Forwarding / Divert .........................................................................10
Standard Features ................................................................................. 11
Internal and External Dialling ................................................................. 11
Dialling the Switchboard......................................................................... 11
Call Transfer...........................................................................................12
Enquiry Call............................................................................................14
3 Way Conference .................................................................................15
Call Pickup .............................................................................................16
Transfer a Second Caller .......................................................................17
Call Park ................................................................................................18
Call Back................................................................................................19
Call Diversion Features ........................................................................20
Call Forwarding / Divert .........................................................................20
PIN Features ..........................................................................................21
Electronic Telephone Lock .....................................................................21

4
User Guide - Cont’d
Optional Features ..................................................................................22
Programming Keys.................................................................................22
System Abbreviated Dialling..................................................................23
Last Number Redial ...............................................................................23
Night Service..........................................................................................24
Volume / Tone Settings ..........................................................................24
optiset E memory ....................................................................................26
Electronic Notebook ...............................................................................27

5
Introduction
This guide is designed to assist extension users on a Siemens Hicom 118
Communication System to use all authorised features.
Your extension may not be authorised ∗∗
∗∗
∗to use all features. The Siemens
representative can confirm features that are available to you.
∗∗
∗∗
∗ - authorised features are those features that your company has designated
for your use and may vary from extension to extension.
Yourextensionmayalsobesubjecttotrunkbarringthusrestrictingwhereyou
may dial.
Range of optiset E Instruments
A variety of optiset E screen based instruments are available for use on the
Hicom 118:
optiset E standard -Loudspeaking
No Key Modules No adapter plug-in positions
optiset E advance -Open Listening
Key Modules Two adapter plug-in positions
optiset E advance plus -Loudspeaking
Key Modules Two adapter plug-in positions
optiset E memory -Loudspeaking
Key Modules Two adapter plug-in positions
A Key Module is an add-on terminal with 16 programmable keys.
The optiset E telephones are Digital Feature instruments that have 12
programmable keys.

6
Introduction - Cont’d
The telephones are easily recognised by three dialogue keys namely:
✔Yes Key
Forward Scroll Key
Backward Scroll Key
The Siemens optiset E Digital Feature telephones operate via a Menu-
controlled User Guidance Display System.
The display will automatically offer you a choice of the available options most
suited to the task you are about to carry out.
Glossary
LED -Light Emitting Diode
Shuttle -Alternating between calls
DDS -Direct Destination Select (External number)
DSS -Direct Station Select (Extension number with busy and ringing
indication)

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Dial Executive / Dial Secretary
The Dial Exec / Dial Secr keys have multiple functions
These keys provide direct access to the Executive or Secretary without using
the Transfer option.
The LED indicates when the Executive or Secretary is busy on a call.
Transfer a Call to the Executive or Secretary.
- press Dial Executive / Dial Secretary key
- announce call
- replace handset
Dial Executive or Secretary
- press Dial Executive / Dial Secretary key
Executive / Secretary Features

8
Answering Calls for Executive/s
When the Secretary is FREE, calls for the Executive/s will ring on the
Secretary’s extension.
Answer Call for Executive/s when FREE
CALL from: external
ans. incoming call?
-Exec LED will flash on Secretary extension
- lift handset or press Speaker key
Transfer the call
- press Dial Executive key
- announce the call
- replace handset or press Release key
When the Secretary is BUSY, calls for her Executive/s will flash on Incom
Exec key/s.
Answer Call for Executive when BUSY
- ask your current caller to hold on
- press flashing Incom Exec key
YouarenowconnectedtoyourExecutive’scallandyouroriginalcallisonhold.
Transfer the Second Call
- press Dial Executive key
- announce the call
- press Release key
Return to 1st Caller
please dial
return to held call?
- press ✔✔
✔✔
✔key twice
You are now reconnected to the original caller.

9
Exec Ringer Options
IncomingcallsfortheExecutivemayberoutedinseveralwaysforanswering:-
1 Ring on Secretary’s extension
2 Ring on Executive’s extension
3 Ring on both extensions
4 Ring on any other selected extension
Ring on Secretary’s extension
- press Exec Ringer key on Secretary extension
-Exec Ringer LED is on
Incoming calls for the Executive will ring on the Secretary’s extension and
flash on the Executive’s Dial Secr and Incom Exec key’s.
Ring on Executive’s extension
- press Exec Ringer key on Executive extension
-Exec Ringer LED is on
Incoming calls for the Executive will ring on the Executive’s extension and
flash on the Secretary’s Dial Exec and Incom Exec key’s.
Ring on both extensions
- press Exec Ringer keys on both extensions
-Exec Ringer LED is on for both extensions
Incoming calls for the Executive will ring on both extensions.
Ring on any other selected extension
- press Exec Ringer keys on Executive (and/or Secretary) extension
-Exec Ringer LED is on
Calls must now be diverted to selected extension. See next section Call
Forwarding / Divert

10
Call Forwarding / Divert
This feature allows for 3 types of forwarding, or diversion, of your calls to an
extension of your choice.
If the Secretary is diverting calls to a destination which is different from the
Executive’s destination then the Exec Ringer key must not be pressed.
Programme Call Forwarding / Divert
- press Divert key
diversion type:
1=all calls?
- scroll to required type of forwarding (1,2 or 3)
- press ✔✔
✔✔
✔key to confirm
to:
- enter required extension number
- press ✔✔
✔✔
✔key to save
Whenyou liftthehandsetspecialdial tonewillbe heardtoremindyouthat the
feature is activated
Cancel Call Forwarding / Divert
- press Divert key
Calls will now ring as normal on your extension.
Types of Call Forwarding / Divert
1- Internal and External
2- External calls only
3- Internal calls only

11
Internal and External Dialling
Handset Operation
- lift handset, listen for internal dial tone
- dial the required extension number or external number preceded by
line access code (code is normally 0)
Handsfree Operation
- do not lift handset
- dial the required extension number or external number preceded by
line access code (code is normally 0)
VYour telephone may have restricted dialling facilities, e.g. trunk calls
may not be permitted.
Dialling the Switchboard
Handset Operation
- lift handset, listen for internal dial tone
- dial code for switchboard (code is normally 9)
Handsfree Operation
- do not lift handset
- dial code for switchboard (code is normally 9)
Standard Features

12
CallTransfer
You may transfer an internal or external call from your extension to any other
extension or to the switchboard.
Transfer to a Free Extension (Announcing the Call)
- press ✔✔
✔✔
✔key to confirm enquiry option
- dial required extension
- announce the call and replace handset
Transfer to a Free Extension (Call not Announced)
- press ✔✔
✔✔
✔key to confirm enquiry option
- dial required extension
- replace handset when ring tone is heard
- the call has now been transferred
Transfer to a Busy Extension
- press ✔✔
✔✔
✔key to confirm enquiry option
- dial required extension
- replace handset when busy tone is heard
- the call has now been transferred to the busy extension.
If the busy extension terminates the call within a predetermined time, the
transferred call will ring the extension.
Transfer Using the Dial Keys
- press the required Dial (DSS) key
- announce the call when the extension answers
- replace handset
Return to Caller
If no reply or busy tone is received, you may return to the caller without
attempting to transfer the call.
- press ✔✔
✔✔
✔key to confirm Return to held call? option
- you are reconnected to the caller

13
CallTransfer - Cont’d
If the extension remains busy or unanswered the call will automatically be
transferred back to your extension.
recalling from: 23
ans incoming call?
- lift handset

14
Enquiry Call
This feature allows you to hold an existing call, dial another extension or an
externalnumber,conductaconversationwithouttheoriginalcalleroverhearing,
and then return to the original caller.
This call can also be converted to a 3 Way conference.
Activate Enquiry Call
- press ✔✔
✔✔
✔key to confirm enquiry option
- dialrequiredextensionnumberordial0andrequiredexternalnumber
- conduct conversation
- press ✔✔
✔✔
✔key to confirm Return to held call? option to
return to original call
Activate Enquiry Call Using Dial Keys
- press required Dial key
- conduct conversation
- press ✔✔
✔✔
✔key to confirm Return to held call? option to
return to holding call
You may use the Shuttle option to switch between the original and third
party calls. In each case the other party is automatically placed on hold.
Alternating between Parties (Shuttle)
During an enquiry call you may alternate between both parties
- scroll to shuttle option
- press ✔✔
✔✔
✔key to confirm
- repeat ✔✔
✔✔
✔key to shuttle between callers
Activate 3 Way Conference
- scroll to conference? option
- press ✔✔
✔✔
✔key
- all 3 parties are now connected
- replace handset to terminate conference call

15
3Way Conference
Youareengagedonacallandwishtoincludeathirdparty.Thethirdpartymay
be either external or internal.
Activate Conference
- you are engaged on a call
- scroll to set up Conference option
- press ✔✔
✔✔
✔key
please dial
return to held call
- dial required extension or 0and external number
ext 12
Conference?
- press ✔✔
✔✔
✔key to set up conference
- warn tone is heard and all three parties are connected
End Conference
Conference
clear Conference?
- press ✔✔
✔✔
✔key to clear conference
or
- scroll to one of the following options:-
-release 1st party?
-release 2nd party?
-withdraw?
- press ✔✔
✔✔
✔key to confirm option
- replace handset to terminate conference call

16
Call Pickup
The Call Pickup feature allows you to answer any ringing extension in your
pickup group from your telephone.
Activate Call Pickup
An extension within your pickup group is ringing
-Call Pickup LED flashes
- a ping ring will also alert you to an incoming call
CALL for: 23
group pickup?
- lift handset, listen for internal dial tone
- press Call Pickup key
- you have now answered the call
or
-Call Pickup LED flashes
- a ping ring will also alert you to an incoming call
CALL for: 23
group pickup?
- press Call Pickup key
- you have now answered the call for handsfree operation

17
Transfer a Second Caller
Answer Second Call
If you are busy on a call when the Call Pickup LED flashes and you wish to
answer the waiting call.
- ask existing caller to hold
- press Call Pickup key
- first call is placed on hold
- second call is now on the line
external
return to held call?
Transfer Second Call
- scroll to enquiry? option
- press ✔✔
✔✔
✔key to confirm enquiry? option
external
return to held call?
- dial required extension number
- press Release key
Return to 1st Caller
please dial
return to held call?
- press ✔✔
✔✔
✔key twice
You are now reconnected to the original caller.

18
Call Park
This feature allows you to Park an external or internal call on your extension
to be retrieved at any extension or from the switchboard.
There are 10 Park positions (0-9 on keypad).
Park a Call
- press Park key plus location number (0-9)
- replace handset
- call is now parked
Retrieve a Parked Call before Recall
- lift handset, listen for internal dial tone
- press Park key plus location number (0-9)
- you are now connected to the caller
or - press Park key plus location number (0-9)
- you are now connected to the caller for handsfree operation
If the call is not retrieved it will automatically recall to your extension after a
predetermined time.
Your telephone will ring
- lift handset
- you are now connected to the caller

19
Call Back
Call Back requests can be left on extensions which have been rung and not
answered or are busy.
Activate Call Back Busy
- called extension is busy
- press ✔✔
✔✔
✔key to confirm Call Back? option
CALL BACK set
- replace handset or press Release key
Thesystemwillautomaticallycallyouback whenboth yourextension andthe
called extension are free.
CALL BACK: 12
- lift handset
- ring tone is heard as the required extension is rung
Activate Call Back No Answer
- called extension does not answer
- press ✔✔
✔✔
✔key to confirm Call Back? option
CALL BACK set
- replace handset or press Release key
When the called party returns to the office and has used the telephone the
system will ring your extension.
CALL BACK: 12
- lift handset
- ring tone is heard as required extension is rung

20
Call Forwarding / Divert
This feature allows for 3 types of forwarding, or diversion, of your calls to an
extension of your choice.
Programme Call Forwarding / Divert
- press Divert key
diversion type:
1=all calls?
- scroll to required type of forwarding (1,2 or 3)
- press ✔✔
✔✔
✔key to confirm
to:
- enter required extension number
- press ✔✔
✔✔
✔key to save
Whenyou liftthehandsetspecialdial tonewillbe heardtoremindyouthat the
feature is activated
Cancel Call Forwarding / Divert
- press Divert key
Calls will now ring as normal on your extension.
Types of Call Forwarding / Divert
1- Internal and External
2- External calls only
3- Internal calls only
Call Diversion Features