Siemens HiPath 4000 User manual

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HiPath 4000
Hicom 300 E/300 H
Operating Instructions
optiPoint 500 entry

About these Operating Instructions
2
About these Operating Instructions
These Operating Instructions describe the use of the optiPoint 500 entry telephone in con-
junction with the HiPath 4000 Communication Server, Version 1.0 and Hicom 300 E/300 H,
all Versions.
They describe all functions you can use from your telephone. You may find that some func-
tions you wish to use are not available on your telephone. This may be due to one of the
following reasons:
• The function has not been configured for your telephone – address any questions to
Customer Support.
• Your communications platform does not support this function – contact your Siemens
sales representative to upgrade your system.
Important Notes
CE label
Environmental label
Never operate the telephone in an environment where there is a risk of
explosion.
Only use Siemens accessories. The use of other manufacturers’ acces-
sories may be dangerous and will render the warranty and approval null
and void.
Never open the telephone set. If any problems arise, get in touch with
System Support.
The telephone must not come into contact with abrasive liquids or liq-
uids which are liable to discolour it, such as tea, coffee, fruit juices or
soft drinks.
Care of the telephone !page 53.
The CE symbol certifies compliance of this equipment with the EU di-
rectives.
This device has been manufactured in accordance with our certified en-
vironmental management system (ISO 14001). This process ensures
that energy consumption and the use of primary raw materials are kept
to a minimum, thus reducing waste production.

Contents
3
Basic operating instructions . . . . . . . . . . . . . . . . . . . 7
optiPoint 500 entry control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
How to use these Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . 8
How to access a function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
... using codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
... using UK codes, Standard codes, Euro codes, special codes and sys-
tem codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
... using a function key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
"Basic and enhanced-convenience functions
Taking calls and setting up calls . . . . . . . . . . . . . . 10
Taking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Open listening within the room during a call . . . . . . . . . . . . . . . . . . . . . 10
Taking a call on a line key (keysystem working) . . . . . . . . . . . . . . . . . . 11
Holding a call on a line key (not for UK) . . . . . . . . . . . . . . . . . . . . . . . . . 11
Continuing a call on a line key (not for UK) . . . . . . . . . . . . . . . . . . . . . . 11
Using call waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Activating/de-activating call waiting . . . . . . . . . . . . . . . . . . . . . . . . . 12
Answering a waiting call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using the mailbox (not for UK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Retrieval from mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Answering a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Activating/deactivating do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Setting up calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Dialling with the handset off-hook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Dialling with the line key (keysystem working) . . . . . . . . . . . . . . . . . . . 15
Dialling with the handset on-hook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Suppressing the number display at the called party . . . . . . . . . . . . . . . 16
Entering commands with tone dialling (DTMF suffix dialling) . . . . . . . . 16
Calling several persons simultaneously . . . . . . . . 17
Making a second call (consultation). . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Making a conference call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Setting up an add-on conference. . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Extending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using the switchover key (HiPath 4000) . . . . . . . . . . . . . . . . . . . . . . . . 20

Contents
4
System-wide parking (HiPath 4000) . . . . . . . . . . . . 21
Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Parking via the keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Parking via “system parking” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Taking a parked call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Via the keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Parking via “system parking” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Parking is not possible. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using stored numbers to make calls . . . . . . . . . . . 23
Saved number redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Last number redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Dialling with individual speed dialling numbers . . . . . . . . . . . . . . . . . . . 24
Dialling with system speed dialling numbers . . . . . . . . . . . . . . . . . . . . 24
If you don’t get through... . . . . . . . . . . . . . . . . . . . . . 25
Using the callback facility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Storing a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Answering a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Cancelling a stored callback request . . . . . . . . . . . . . . . . . . . . . . . . 26
Camp-on or override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Telephone settings . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Adjusting the volume of the ringing tone . . . . . . . . . . . . . . . . . . . . . . . 27
Adjusting the pitch of the ringing tone . . . . . . . . . . . . . . . . . . . . . . . . . 27
Setting the volume of the alerting tone. . . . . . . . . . . . . . . . . . . . . . . . . 28
Setting the receiving volume during a call in progress . . . . . . . . . . . . . 28
Preventing misuse of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Storing numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Storing a number for redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Storing a caller’s number or a number
which has been dialled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Storing any number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Storing individual speed dialling numbers . . . . . . . . . . . . . . . . . . . . . . . 32

Contents
5
Forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Using forwarding (Hicom 300 E/300 H) . . . . . . . . . . . . . . . . . . . . . . . . . 33
Using fixed call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Forwarding calls automatically. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using variable call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using forwarding (HiPath 4000). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Call forwarding via code numbers . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Call-forwarding via call-forwarding key. . . . . . . . . . . . . . . . . . . . . . . 38
Delayed call-forwarding (HiPath 4000). . . . . . . . . . . . . . . . . . . . . . . . . . 38
Forwarding calls for a different terminal . . . . . . . . . . . . . . . . . . . . . . . . 39
Storing a destination for another
telephone/activating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . 39
Storing a destination for fax, PC
or "busy"/activating call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . 40
Deactivating call forwarding for another telephone . . . . . . . . . . . . . 41
Deactivating call forwarding for fax, PC or "busy" . . . . . . . . . . . . . . 42
Changing call forwarding for another terminal . . . . . . . . . . . . . . . . . 42
Using a different telephone
in the same way as your own . . . . . . . . . . . . . . . . . 43
Logging on to a different telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Deactivating identification at the other telephone . . . . . . . . . . . . . . . . . 44
Relocating with the telephone . . . . . . . . . . . . . . . . 45
Disconnecting the telephone from its present station line . . . . . . . . . . 45
Reconnecting the telephone at the new station line . . . . . . . . . . . . . . . 45
Using HiPath 4000 as a
intercommunication system . . . . . . . . . . . . . . . . . . 46
System-wide voice-calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Voice calling in a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Announcement to all members of a line group . . . . . . . . . . . . . . . . . . . 49
"Team functions
Making calls in a team . . . . . . . . . . . . . . . . . . . . . . . 50
Taking a call for a colleague. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Parking a call and picking it up within the team. . . . . . . . . . . . . . . . . . . 50
Taking a call in a hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Removing station from hunt group/adding station to hunt group . . . . . 51

Contents
6
"All about the telephone
Labelling and documentation . . . . . . . . . . . . . . . . . 52
Attaching the number label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Advice for users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Care of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
How to deal with malfunctions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Who to contact if a problem occurs . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Important functions at a glance . . . . . . . . . . . . . . . 55
List of codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Basic operating instructions
7
Basic operating instructions
optiPoint 500 entry control panel
Keys for
telephone settings
Dialling key-
pad
Hand-
set
Loudspeaker for
open listening
Six
function keys (fixed)
Lamp
Two keys with
variable functions:
Six keys with
fixed functions:
Two
function keys (variable)
Option 1:
Redial
Callback
Variante 2:
Mailbox
Output
Option 3:
Call pickup
Call park
Variante 4:
Line
Hold
Example:
Conference
Call forwarding
Store
Disconnect/Clear
Consultation
Speaker

Step by Step
Basic operating instructions
8
How to use these Operating
Instructions
The operating procedures are presented in a logical se-
quence in the "coloured" column. The symbols used
have the following meanings:
nLift the handset.
tReplace the handset.
oEnter the number or code.
dd Enter the PIN.
uor vPress volume controls on the telephone.
wYou hear a tone.
A long tone (positive confirmation tone) confirms that
you have successfully activated a function or procedure.
A short tone (negative confirmation tone) indicates that
the function or procedure was rejected.
Press the key.
Press the key which is lit.
Press the key which is flashing.

Basic operating instructions
9
Step by Step
How to access a function
... using codes
qhh Activating call forwarding
rhh Activating call forwarding
qm Entering a callback request
rm Cancelling a callback request
When you activate or switch on a function, you always
begin by pressing the "star" key; when you deactivate,
switch off or cancel a function, you always begin by
pressing the "square" key.
As the examples show, codes can consist of either one
or two digits.
... using UK codes, Standard codes, Euro co-
des, special codes and system codes
System Support will inform you which codes apply to
your Hicom 300 H system.
The Appendix to these Operating Instructions contains
an overview of the possible codes.
If your optiPoint 500 entry does not have a "store" key,
storage of a call forwarding destination can be initiated
by lifting the handset and dialling the special code.
Replace the handset once you have entered the call
forwarding destination (!page 33).
Note that all these types of codes are included in the
descriptions in the central part of these Operating In-
structions.
... using a function key
You can activate directly those functions for which a key
has been programmed, for example:
Press the key. The function is executed
(if it is available in the particular situation).
Consultation
Basic and enhanced-convenience functions

Step by Step
Taking calls and setting up calls
10
Taking calls and setting up calls
Taking a call
The telephone rings.
nLift the handset.
Terminating a call:
tReplace the handset.
Open listening within the room during
a call
You can allow other persons in the room to listen in on
the call. Always inform the other party that you are
switching on the loudspeaker.
You conduct the call with the handset.
To a c t i va t e :
Press the key. The lamp lights up.
To d e a c t i va t e :
Press the key. The lamp goes out.
Speaker
Speaker

Taking calls and setting up calls
11
Step by Step
Taking a call on a line key
(keysystem working)
Precondition: There is a line key with its own number
on your telephone.
The telephone rings. The line key lamp flashes
rapidly.
nLift the handset.
Press the key. The lamp lights up.
Holding a call on a line key (not for UK)
Precondition: Your telephone has a "Hold" key.
Press the key. The line key lamp flashes slowly.
Continuing a call on a line key
(not for UK)
Press the key. The lamp lights up.
Line
Hold
Your HiPath 4000 system can also be configured
in such a way that the call is held when the line
key is pressed. Try this for yourself or enquire
with System Support.
Line

Step by Step
Taking calls and setting up calls
12
Using call waiting
If you are expecting an important call, it is a good idea
to activate the call waiting function. If you are in the
middle of a call, you will then be made aware there is a
call. waiting. You can accept or ignore the waiting call.
Activating/de-activating call waiting
Activation
Press key. Lamp comes on.
De-activation
Press key. Lamp goes out.
Answering a waiting call
Precondition: You are telephoning. The call-waiting
function is activated.
You hear the alerting tone. The lamp flashes. The caller
hears the ringing tone as if you were “free”.
Press key. You are now connected to the waiting caller.
The first party then waits.
Waiting call over, first call is continued:
Press key.
Or tnReplace the handset and lift again.
Waiting call
Waiting call
Call pickup
Disconnect

Taking calls and setting up calls
13
Step by Step
Using the mailbox (not for UK)
Precondition: The "mailbox" and "output" keys have
been configured on your telephone.
Callers who dialled your number during your absence
can leave a callback request in your mailbox.
You will also find mail server voice/fax messages in your
mailbox (if this facility is available).
Retrieval from mailbox
nLift the handset.
The lamp lights up if the mailbox contains new entries
which have still to be retrieved.
Press the key.
The first callback request is announced.
Next callback request:
Press the key again.
Answering a callback request
Press the key.
tLift the handset when the other party answers.
Mailbox
Mailbox
Output

Step by Step
Taking calls and setting up calls
14
Activating/deactivating do not disturb
Precondition: System Support has enabled the do not
disturb facility for all HiPath 4000- and Hicom 300 users
in your system.
If you do not wish to receive incoming calls, you can ac-
tivate the do not disturb facility. Internal callers then
hear ringing tone, while external callers are forwarded
to the attendant.
To a c t i va t e :
nLift the handset.
qie or qhd UK code or Standard code
or qmg Euro code.
or Enter the code which has been programmed for you.
tReplace the handset.
To d e a c t i va t e :
nLift the handset.
rie or rhd UK code or Standard code
or rmg Euro code.
or Enter the code which has been programmed for you.
tReplace the handset.
Enter the code!
Enter the code!
The attendant can override the do not disturb fa-
cility.

Setting up calls
15
Step by Step
Setting up calls
Dialling with the handset off-hook
nLift the handset.
pInternal: Enter the number.
External: Enter the external code and the number.
The called party is busy or does not answer:
tReplace the handset.
Dialling with the line key
(keysystem working)
Precondition: There is a line key with its own number
on your telephone.
nLift the handset.
Press the line key. The lamp lights up. The line has been
seized automatically.
pInternal: Enter the number.
External: Enter the external code and the number.
Dialling with the handset on-hook
pInternal: Enter the number.
External: Enter the external code and the number.
The called party answers via the speaker:
nLift the handset.
Line

Step by Step
Setting up calls
16
The called party is busy or does not answer:
Press the key. The lamp goes out.
Suppressing the number display at the
called party
Suppression of the number indication only applies to
the next call and is not stored together with the redial
function.
To a c t i va t e :
nLift the handset.
qfh or qid UK code or Standard code/Euro code.
or Enter the code which has been programmed for you.
pEnter the other party’s number. If the call is answered,
your number does not appear on the called party’s dis-
play (if the telephone has a display).
To d e a c t i va t e :
nLift the handset.
rfh or rid UK code or Standard code/Euro code.
or Enter the code which has been programmed for you.
tReplace the handset.
Entering commands with tone dialling
(DTMF suffix dialling)
After dialling a number, you can set tone dialling in order
to activate equipment - such as an answering machine
or an automatic information or switching system - by
means of command inputs in DTMF mode
(DTMF = dual-tone multifrequency dialling).
qr Switch over to tone signaling.
Speaker
Enter the code!
Enter the code!
This feature is not applicable for UK and other
countries using tone dialling (default).

Calling several persons simultaneously
17
Step by Step
Calling several persons
simultaneously
Making a second call (consultation)
You can set up a second call during a call in progress.
The first party waits.
Press the key. The lamp lights up.
pMake your call to the second party.
Terminate the second call – return to the first party:
Press the key.
Consultation
Disconnect/Clear

Step by Step
Calling several persons simultaneously
18
Making a conference call
With a conference circuit, you can converse with up to
seven other persons simultaneously. These can be in-
ternal or external users.
Setting up an add-on conference
nLift the handset.
pCall the first user.
After speaking to the first user: press the key. The lamp
lights up.
pCall the second user. The first party waits.
After speaking to the second user: press the key. The
lamp lights up.
or qm or qg Enter the UK code or Standard code for conference.
If your telephone does not have a "conference" key:
Enter the code for conference.
A tone indicates that all three users have been intercon-
nected to form a conference circuit.
All three parties can now converse with one
another.
Consultation
Conference

Calling several persons simultaneously
19
Step by Step
Extending a call
Precondition: The consultation key has been installed
on your telephone.
If the person you are conversing with wishes to be for-
warded to another user, you can pass on the connection
to this third person.
The connection can be passed on with or without prior
announcement.
Extending the call with prior announcement:
Press the key. The lamp lights up.
pCall the other party and inform him that the waiting user
wishes to be put through to him.
tReplace the handset.
The two users are connected to each other.
Extending the call without prior announcement:
Press the key. The lamp lights up.
pEnter the other party’s number.
tReplace the handset.
Consultation
Consultation
If a connection is not set up between the
other two parties within 40 seconds, you are re-
called. You are then connected to the first party
again.

Step by Step
Calling several persons simultaneously
20
Using the switchover key (HiPath 4000)
You can use the switchover key, which must be installed
by the system administrator beforehand, for the follo-
wing functions:
• Consultation (back to the waiting party or back to
the waiting conference)
• Toggling
•Accepting a waiting call (the call-waiting function
must be activated see !page 12)
• Accepting a group call
Call waiting
You hear a camp-on busy tone.
Press the flashing key. You accept the camp-on call. The
lamp comes on.
Toggling
You are connected to two subscribers: one is waiting.
The switchover key is illuminated.
Press the key to select the other subscriber. The first
subscriber is waiting.
Consultation
You call a second subscriber. The second subscriber
does not respond.
Press the key to return to the waiting subscriber or the
waiting conference.
Group calls
You are connected to a subscriber. There is a pending
group call.
Press the flashing key. You accept the group call; the 1st
subscriber is put on hold. The lamp comes on.
Switchover
Switchover
Switchover
Switchover