Siemens OpenStage 30 T User manual

HiPath DX
(Ver. 10 onwards)
OpenStage 30T Phone User Guide
1QDB 50168 AAA - Issue 1
Communication for the open minded
Siemens Enterprise Communications
www.siemenshipathdx.com

Waste Electrical and Electronic Equipment (WEEE)
All electrical and electronic products should be disposed of
separately from the municipal waste stream via designated
collection facilities appointed by the government or the
local authorities.
This product is covered by the European Directive
2002/96/EC.
The correct disposal and separate collection of your old
appliance will help prevent potential negative
consequences for the environment and human health. It is
a precondition for reuse and recycling of used electrical
and electronic equipment.
For more detailed information about disposal of your old
appliance, please contact your city office, waste disposal
service or the shop where you purchased the product.

Contents
Introduction.................................................................................................. 3
About this user guide ................................................................................ 3
About your phone ..................................................................................... 4
Troubleshooting........................................................................................ 8
Producing and fitting the inlay................................................................... 9
Standard features....................................................................................... 10
Handling calls.......................................................................................... 11
Message waiting ..................................................................................... 17
Redial...................................................................................................... 19
Enquiry ................................................................................................... 20
Transfer .................................................................................................. 21
Conference ............................................................................................. 22
Mute....................................................................................................... 23
Hands-free working................................................................................. 24
Headset working ..................................................................................... 25
Menu Features ........................................................................................... 26
Idle display.............................................................................................. 27
Show missed calls ................................................................................... 28
Divert phone ........................................................................................... 29
Action other feature ................................................................................ 31
Show telephone menu option ................................................................. 34
Programming a number .......................................................................... 38
Programming the Message Waiting key ................................................... 40
1

Typical OpenStage 30T phone
Hands-free
key/LED
Programmable keys/LEDs
Enquiry (R)
key/LED
Shift
key/LED
Redial
key
Divert
key/LED
Hookswitch
key
Headset
key/LED
Volume keys
Navigation keys
Message Waiting
key/LED
Menu
key/LED
Mute
key/LED
2

Introduction
About this user guide
This user guide covers the operation of your OpenStage 30T phone
connected to a HiPath DX via the telephone wiring.
Topics covered
This user guide is divided into the following sections:
Introduction Useful information about your phone.
Standard features How to handle calls using the features available
on your phone.
Menu features How to use the features on the phone’s menu.
Other user guides
This user guide covers only the basic operation of the OpenStage 30T
phone.
Refer to the following user guides for more detailed information:
•HiPath DX Telephone Features User Guide for information on using
the standard HiPath DX features.
•HiPath DX OpenStage 30T ACD User Guide for information on using
these phones for ACD working.
•HiPath DX online user guides supplied on the HiPath DX Electronic
Publications CD provide comprehensive details.
3

Introduction
About your phone
Display
Your phone’s 2-line display shows the
progress of your calls and provides a
menu system which you can navigate
using the Menu navigation keys.
To see the display clearly, adjust the
contrast; see the HiPath DX online
user guide.
Menu navigation keys
The display has an intuitive menu
system to help you use your phone
and configure it to your requirements.
Use the three navigation keys in conjunction with the menus and
messages on the display:
nPress the ▲(up) or ▼(down) keys to browse through the menu
options
oPress the OK key to select the displayed option or to confirm your
choice.
If you receive a call while using the menu you can answer it; your phone
automatically returns to the menu when the call ends.
For full details about using your phone’s menu, see page 25.
4

Introduction
Feature keys
Your phone has eight fixed feature keys with associated LEDs as follows:
Hookswitch - used to make a follow-on call.
Redial - see page 19.
Divert - see page 29.
Headset - see page 25.
Mute - see page 23.
Hands-free - see page 24.
Message Waiting - see page 17.
Menu - opens the Telephone menu, see page 34.
Programmable keys
Your phone has eight programmable keys each with an associated LED
which you can use to store phone numbers or as a shortcut to invoke a
feature.
Two of the keys are pre-programmed to support Shift and Enquiry
functions.
•To program a phone number, see page 38.
•To program a feature, see the HiPath DX online user guide.
To make and fit an inlay to identify the keys, see page 9.
5

Introduction
Keysystem working
If your phone is set up for keysystem group working, each of the
programmable keys can be dedicated to:
•a colleague’s phone, or
•an external telephone line.
For each key assigned to a member of the keysystem group:
•the LED shows the status of a phone or external line;
•pressing the key lets you pick up a call at, or make a call to, a
colleague’s phone.
Your telephone services manager will tell you how the keys are assigned.
Refer to the HiPath DX online user guide for more information about
keysystem working.
Adapters
Your phone may be fitted with an adapter containing extra
programmable keys; see your telephone services manager for further
information.
Volume control keys
Use the «and keys to adjust the volume of ringing and speech during
a call, see page 14.
Headset working
Your telephone has a headset socket which you can use with an
approved headset, see page 25.
Emergency calls
Your phone should have a label, clearly visible, that shows you the
number(s) to dial for the public emergency services and/or your site
specific emergency telephone number. If this is not fitted, contact your
telephone services manager.
6

Introduction
Using the handset with a hearing aid
The handset has a special induction coupling for in-ear hearing aids that
have a switch setting marked T. Set the switch on your hearing aid to the
T position, this will give you the best sound quality.
Cleaning your phone
Use a damp or antistatic cloth to clean your phone. If it is very dirty, use
a cloth dipped in diluted washing-up liquid. Remove all traces of the
washing-up liquid with a damp cloth (using water only). DO NOT use
cleaners containing alcohol (such as screen wipes), cleaners that corrode
plastic, or abrasive powders or creams.
Spares and accessories
Various spares and accessories are available for your phone; see your
telephone services manager for further information.
7

Introduction
Troubleshooting
If your phone does not operate as you expect, check the following points
before reporting a fault to your telephone services manager:
No dial tone
•Check that the phone is connected to the telephone network.
Phone does not ring
This may happen because:
•Your calls are diverted (you hear a special tone when you lift the
handset and the upper line of the display usually shows the phone
number to which calls are diverted).
•Do not disturb is set (the upper line of the display usually shows “DO
NOT DISTURB”). See the HiPath DX online user guide for further
information.
•Hot-desking has been set at another phone. See the HiPath DX online
user guide for further information.
•The ringing volume is too low.
Cannot dial an external number
This may happen because:
•You do not have the privilege.
•Your phone is locked. See the HiPath DX online user guide for further
information.
8

Introduction
9
Producing and fitting the inlay
You may be supplied with pre-printed inlays; use
the inlay that best corresponds to the adjacent
diagram. Otherwise use the templates or online
tool to create inlays.
Templates
Microsoft Word templates are available on the
HiPath DX Electronic Publications CD supplied with
your telephone system. They may also be available
on your company’s intranet.
Open the file “OpenStage templates.doc” and use
the appropriate features keys and programmable
keys inlay. Annotate the inlays as appropriate and
print them out.
Programmable
keys inlay
Enquiry (R)
Shift
On-line key labelling tool
There is a comprehensive, internet-based inlay creation tool for the
OpenStage range of phones. This tool enables you to select the inlay
that you wish to produce and then creates a Microsoft Word document
containing it. You then simply type the required text into the displayed
fields and print the inlay out.
At the time this user guide was produced the key-labelling tool could be
accessed at:
http://wiki.siemens-enterprise.com/index.php/Key_Labelling_Tool
(This location was correct at the time of writing).

Standard features
This section of the guide describes the standard features available to you
for handling calls:
Handling calls ...................................................11
Making a call .................................................11
Answering a call ............................................12
Clearing a call................................................13
Ring back ......................................................13
Adjusting audio volumes ...............................14
Encryption.....................................................15
Show calling number or name .......................15
Show call duration.........................................16
Message waiting...............................................17
Redial ................................................................19
Enquiry..............................................................20
Transfer.............................................................21
Conference .......................................................22
Mute .................................................................23
Hands-free working ..........................................24
Headset working...............................................25
Note: Throughout this user guide, the convention of showing the called
or calling phone’s number on the top line of the display is used.
However, if a name is configured against a phone number, then
that name will be displayed in preference to the phone’s number.
It is possible to toggle between showing a name and showing its
number (see page 15).
10

Standard features
Handling calls
Making a call
Pre-dialling
nDial the number;
to delete the last digit dialled, press
OK
<number>
Delete last digit?
oWhen the number is complete,
either:
•lift the handset, or
•press Hands-free or Headset
<number>
Dial again?
You hear ring tone.
pWhen the call is answered, the
display shows:
<number>
Enquiry?
Post-dialling
nEither:
•lift the handset, or
•press Hands-free or Headset
Enter number
oDial the number <number>
Dial again?
pWhen the number is complete <number>
Dial again?
You hear ring tone.
qWhen the call is answered, the
display shows:
<number>
Enquiry?
11

Standard features
Dialling a programmed number
If you have stored a number on a programmable key (see page 38):
nPress the relevant key <number>
Dial again?
The programmed number is
displayed and dialled
oLift the handset <number>
Dial again?
You hear ring tone
pWhen the call is answered, the
display shows:
<number>
Enquiry?
Alternative methods of dialling
•Redialling the last number, see page 19;
•Dialling a missed call number, see page 28.
Answering a call
nYour phone rings <number>
Show calling name?
oYou have three options:
•lift the handset;
•press Hands-free;
•press Headset.
<number>
Enquiry?
The call is connected
12

Standard features
Clearing a call
To clear a call:
•if you are using the handset, replace it
•if you are using hands-free mode, press Hands-free. The key's LED
goes out. If the handset is off its cradle, replace it.
•if you are using a headset, press Headset. The key's LED goes out. If
the handset is off its cradle, replace it.
Ring back
You can set Ring back on an internal call that is not answered because
the called number is busy or nobody answers the call.
Setting Ring back
nThe called phone is busy
or
NUMBER BUSY
Ring back?
or
is not answered <number>
Ring back?
oPress OK RING BACK <number>
pClear the call <date> <time>
<own number>
•For a call to a busy extension, your phone rings when the called
phone is next free.
•For a call which is not answered, your phone rings after the called
phone is next used.
In both cases, if your phone is busy, Ring back will wait until your phone
is free.
13

Standard features
Answering Ring back
nWhen the Ring back feature
operates, you receive a long
continuous ring
RING BACK <number>
oLift the handset or press Hands-
free or Headset within 15 seconds
<number>
Ring back?
You hear ring tone.
Notes:
1. This feature is not available on calls to an external number.
2. If the number you dial has voice messaging set up you may be
connected directly to the voice messaging system and be unable
to set Ring back.
Adjusting audio volumes
Ringing volume
When your phone is ringing:
nPress the «or keys to set the
desired volume.
Handset/loudspeaker volume
During a call:
nPress the «or keys to set the
desired volume.
Note: These settings only apply to the current call. To adjust the ringing
and handset/loudspeaker volume permanently, use the Show
telephone menu option (see page 34).
14

Standard features
Encryption
If your telephone exchange is configured as a secure exchange, calls
between phones may be encrypted.
Depending on the configuration of your exchange, you may see one or
both of the following messages during calls:
•For secure calls the display shows the text ! Encrypted call for 5
seconds before the standard display is shown.
•For non-secure calls the display shows the text ! Call not encrypted
for 5 seconds.
Show calling number or name
Your telephone services manager may configure names against the
extension numbers. In this case, during a call it is possible to toggle your
phone’s display between showing the extension number and showing
the associated name.
When your phone rings:
nThe caller’s name is displayed: <name>
Show calling number?
oTo see the number of the caller,
press OK
<number>
Show calling name?
pTo see the name of the caller again,
press OK
<name>
Show calling number?
The calling number may be replaced by an abbreviation:
•VMS - for the voice messaging system;
•ISDN - for external calls;
•OP - for calls from the operator.
15

Standard features
Show call duration
To use this feature you must set the Call Timer to ON (see the Show
telephone menu option on page 34 or refer to the HiPath DX online
user guide).
During a call
nPress ▲or ▼until the display
shows:
<number>
Show call duration?
oPress OK CALL DURATION: hh:mm:ss
Go back?
pPress OK to return to the normal
display
<number>
Enquiry?
After a call
nPress ▲or ▼until the display
shows:
<date> <time>
Show telephone menu?
oPress OK TELEPHONE MENU
Set feature keys?
oPress ▲or ▼until the display
shows:
CALL DURATION: hh:mm:ss
Exit?
qPress OK to return to the normal
display
<date> <time>
<own number>
16

Standard features
Message waiting
If you have voice mail configured on your phone, the Message Waiting
key allows you to access a Voice Messaging System (VMS), and the
Message Waiting LED indicates when you have a voice message.
Initially you will need to program the Message Waiting key to allow
your VMS to operate with your phone, see page 40.
For hotel/motel working a Second Message Waiting LED may be
configured on your phone. The use of this LED is flexible; ask your
telephone services manager for details of how it has been set for you.
Alternatively, you may have a single LED which responds to both
message waiting systems (Dual Indication LED).
Responding to a VMS message waiting indication
When the Message Waiting LED is lit:
nPress Message Waiting <VMS number>
Dial again?
oAfter a few seconds the display
changes to:
VMS
Enquiry?
pLift the handset. When the VMS
answers follow its instructions
VMS
Enquiry?
Accessing your VMS
To access the VMS when the Message Waiting LED is unlit:
nPress Message Waiting <VMS number>
Dial again?
oLift the handset. When the VMS
answers follow its instructions
VMS
Enquiry?
17

Standard features
Cancelling a Second Message Waiting indication
The Message Waiting LED is lit:
nLift the handset
Enter number
oDial # # 6 0 # # # 6 0 #
Dial again?
pReplace the handset <date> <time>
<own number>
Dual Indication LED
The Message Waiting LED on your phone may be set to respond to a
message waiting from:
•your Voice Messaging System (voice mail), and
•a Second Message Waiting Indication system.
Your telephone services manager will explain the indications at your
phone.
18