Sierra Wireless AIRCARD 595U User manual

2130933
Quick Start Guide
AirCard®595U
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SPRINT
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GETTING STARTED GUIDE
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SIERRA AIR CARD 597E QUICK START GUIDE
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Sprint Mobile Broadband
USB Modem
by Sierra Wireless
AirCard®595U
www.sprint.com
© 2007 Sprint Nextel. All rights reserved. SPRINT and other trademarks are trademarks of
Sprint Nextel.
© 2007 Sierra Wireless. All rights reserved. AirCard is a registered trademark of Sierra
Wireless. Watcher is a trademark of Sierra Wireless, registered in the European
Community. Sierra Wireless, the Sierra Wireless logo, and the red wave design are
trademarks of Sierra Wireless.
All other trademarks are property of their respective owners.
Document 2130933 Revision 1.0

Table of Contents
Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
Your Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . . . . . . . .ii
How to Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Getting More Information About the USB Modem and Service . . . . . . . iv
Installing the Software (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Installing the Software on a Windows Computer . . . . . . . . . . . . . . .3
Installing the Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Activating Your USB Modem (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Activating Your USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
One Touch Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Activation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Basics of Your USB Modem (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Connecting to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Enabling Sprint Location Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connection Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Removing the USB Modem From Your Computer . . . . . . . . . . . . . 18
Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Sprint Mobile Broadband USB Modem User’s Guide . . . . . . . . . . 19
Sprint Service Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Manage Your Account Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Installing and Using the Software (Mac). . . . . . . . . . . . . . . . . . . . . . . . . . . 23
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Installing the Software on a Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Installing the Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Activating Your USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Activation Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Connecting to the Sprint Network . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Icons and Text in Watcher Lite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Removing Your USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Sprint Service Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Manage Your Account Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

i
Welcome to Sprint
Sprint is committed to bringing you the best wireless technology available. We
built our network right from the start to give you what we believe you really
want from a wireless service provider—clear connections, private
communications, and time-saving features.
This guide will familiarize you with our technology and your new
Sprint Mobile Broadband USB modem through simple, easy-to-follow
instructions.
Welcome and thank you for choosing Sprint.

ii
Your Sprint Mobile Broadband USB Modem
Thank you for purchasing a Sprint Mobile Broadband USB modem. This USB
modem offers more freedom than ever before. No wires, no cables—just
access to your data when you need it. The power of the Internet is truly at
your fingertips.

iii
How to Use This Guide
The advantages of Sprint are as clear as each wireless connection you make.
With Sprint service, we give you what you really want from a wireless
service provider—clear connections, easy-to-understand service plans, and
self-servicing options for managing your account. All this is designed to
make your life easier and worry-free.
We know you’re eager to start using your Sprint Mobile Broadband USB
modem right away, and the sections of this guide are designed to help you
do just that.
The first section (page 1) guides you through the steps required to install
your Sprint Mobile Broadband USB modem and the Sprint Connection
ManagerSM software on a Windows computer.
The second section (page 7), for Windows users, helps you set up your
Sprint service. Blank spaces are provided so you can write down
important information that you’ll want to remember, such as the Sprint
user name for your account.
The third section (page 13) describes the basics of your Sprint Mobile
Broadband USB modem and the Sprint Connection Manager software
for Windows.
The fourth section (page 23) describes how to install and use your
Sprint Mobile Broadband USB modem on a Mac computer.
1
2
3
4

iv
Getting More Information About the USB
Modem and Service
This guide introduces your USB modem’s basic features and services. To learn
how to use all the features of your USB modem and services on a Windows
computer, consult the online help or user guide. (See page 19 of this
document.) They provide information on:
䢇Understanding the Sprint Connection Manager indicators, messages,
and menu options.
䢇Managing your call history (Connection History).
䢇Changing the settings.
䢇Setting your USB modem’s security.
䢇Troubleshooting.
䢇And more.

1
Installing the Software (Windows)

2
Installing the Software and Drivers on a Windows Computer
System Requirements
The Sprint Mobile Broadband USB modem is supported on:
䢇Microsoft® Windows® Vista™.
䢇Windows XP with Service Pack 2.
䢇Windows 2000 with Service Pack 4 and high encryption support.
(See “High Encryption Requirements” in the user’s guide.)
To install and run the Sprint Mobile Broadband USB modem and
accompanying Sprint Connection Manager software on a Windows
computer, you will need these minimum system resources:
䢇USB slots: One USB slot. (If your computer’s USB slot is vertical, use the
USB extension cable. Do not use the Sprint Mobile Broadband USB
modem or the USB extension cable in a USB hub or in a USB slot on a
keyboard.)
䢇Disk drive: CD-ROM
䢇Memory: 32 MB
䢇Disk space: 32 MB
Note: Your USB modem is also supported on Mac®OS X. See “Installing
and Using the Software (Mac)” on page 23.
Your USB modem will not work with handhelds or Pocket PCs.

Installing the Software (Windows)
3
Installation Overview
The process for installing and using your Sprint Mobile Broadband USB
modem may vary slightly, depending on the operating system you are
running.
The installation process on a Windows computer has three stages:
䢇“Installing the Software on a Windows Computer” — Install the
Sprint Connection Manager software (see page 3).
䢇“Installing the Drivers” —Run the Sprint Connection Manager software,
insert the battery into the USB modem, and insert the USB modem (see
page 4).
䢇“Activating Your USB Modem” —Activate your account and configure the
USB modem to use your account (see page 8).
(If you’re using your USB modem on a Mac computer, for installation
instructions see “Installing and Using the Software (Mac)” on page 23.)
Installing the Software on a Windows Computer
To install the software on your computer:
1. Insert the Sprint Mobile Broadband USB modem installation CD into
your CD-ROM drive.
2. If the CD does not autostart, select Start > Run and enter
d:\SCMInstaller.exe, where dis your CD-ROM drive letter.
3. In the installation window, click Next.
Caution: Do not insert the USB modem until you have installed the
Sprint Connection Manager software.
Note: Windows Vista and Windows 2000 users: You must log in with
administrative privileges to install the software and drivers.
Windows XP users: You may need to log in with administrative
privileges, depending on your Windows configuration.
Before beginning the installation process, it is recommended that you
quit all open applications.

4
Installing the Software and Drivers on a Windows Computer
4. Read the License Agreement and select “I accept the terms in the license
agreement” to agree to the terms. Click Next. (A series of dialog boxes
guides you through the installation.)
5. Use the Next and Back buttons to navigate through the wizard.
6. In the Installation Complete! window, click Finish.
Installing the Drivers
To install the drivers:
1. If your USB modem has not yet been activated, ensure you are in the
network coverage area (not roaming).
2. Run Sprint Connection Manager. (Double-click the program’s icon
[ ] on your desktop.)
3. Wait for Sprint Connection Manager to start up and display
“No device...”.
4. Slide the front panel off the USB modem.
5. Hold the battery so that the side with two white arrows faces up and
the gold contact points on the end of the battery line up with the gold
contact points on the USB modem. Insert the battery into the USB
modem.
6. Slide the front panel onto the USB modem until the panel clicks into
place.
7. Slide the lever on the bottom of the USB modem in the direction
indicated by the triangle to release the USB modem’s USB connector.
Warning: To avoid the risk of explosion, use the same battery model when replacing
the battery. Properly dispose of the used battery.

Installing the Software (Windows)
5
8. Adjust the USB connector to the desired angle.
The USB connector is adjustable to three positions (approximately 90,
135, and 160 degrees). Do not force the hinge past the last position—
this may break the connector.
9. Gripping both sides of the USB modem, insert it into your computer’s
USB slot.
Alternatively, you can attach the USB extension cable to your
computer’s USB slot, and then connect the USB modem to the USB
extension cable.
When the USB modem is properly inserted, the PWR LED is lit, and the
USB modem’s battery starts to charge.
Windows detects the USB modem and installs the drivers for it. This
may take a few minutes. Once completed, Sprint Connection Manager
should display “Disconnected” (if your USB modem is preactivated) or
the “One Touch Activation” window, or automatically start the
Activation Wizard.
10. Allow the battery to charge for approximately two hours before closing
the window or making a selection in it.
WARNING: When inserting or removing your USB modem, always grip it by its
sides, as this prevents damage to the USB modem.
Note: If your computer’s USB slot is vertical, use the USB extension cable. Do
not insert the USB modem or the USB extension cable into a USB hub
or a USB slot on a keyboard.

6
Installing the Software and Drivers on a Windows Computer
11. If your USB modem is preactivated or if you have activated it at the
time of purchase, after you’ve charged the battery you are ready to
connect to the network. (In the Mobile Broadband window, click GO.)
Proceed to “Basics of Your USB Modem (Windows)” on page 13.
– or –
Proceed to “Activating Your USB Modem” on page 8 if your USB modem
has not been activated.

7
Activating Your USB Modem
(Windows)

8
Activating Your USB Modem (Windows)
Activating Your USB Modem
Before you can use your USB modem on the network, you must activate your
USB modem and account.
This chapter walks you through this process, and provides spaces for you to
enter important information, such as your Sprint user name, for later
reference.
One Touch Activation
If the “One Touch Activation” window appears, click Yes to indicate that
you’d like to have the network auto-program your USB modem.
Sprint Connection Manager will display “Updating User Profile”.
If auto-programming of your USB modem is successful, Sprint Connection
Manager will then display “Disconnected,” after which you are ready to
connect to the network (click GO). Proceed to “Basics of Your USB Modem
(Windows)” on page 13.
If auto-programming of your USB modem was not successful, a message
window is displayed. To activate your USB modem, use the Activation
Wizard (see the next section).
Note: If your USB modem is preactivated, or if you activated it at the time of
purchase, skip these steps and go directly to “Basics of Your USB
Modem (Windows)” on page 13.

Activating Your USB Modem
9
Activation Wizard
The Activation Wizard makes activation an easy task.
After you’ve installed the software and drivers (described earlier), the
Activation Wizard will guide you through the activation process if your
Sprint Mobile Broadband USB modem has not been activated.
1
Have These Things Ready
䢇A phone
䢇The city and state where your USB modem will primarily be used
䢇A pen or pencil
2
Activation Wizard
To activate your USB modem and account:
1. If the Activation Wizard has not started automatically, in
Sprint Connection Manager select MENU > Settings > Sprint Mobile
Broadband - Sierra Wireless > Activation Wizard.
Note: If you close the activation wizard before finishing the USB modem
activation, you can start the Activation Wizard later from
Sprint Connection Manager (MENU > Settings > Sprint Mobile
Broadband - Sierra Wireless > Activation Wizard).

10
Activating Your USB Modem (Windows)
2. Call Sprint at the appropriate number displayed in the Activation
Wizard. When you reach a representative, click Next.
3. In the space provided below, write down your USB modem’s ESN
(Electronic Serial Number) or MEID (Mobile Equipment IDentifier). (The
ESN or MEID is displayed in the Activation Wizard and is also printed on
the label under the USB modem‘s battery.)
ESN/MEID: __________________________________________
Your Sprint Customer Service representative will give you an activation
code.
My activation code is: __________________________________
4. On your computer, enter the activation code in the space provided and
click Next.
Your Sprint Customer Service representative will give you a phone
number and MSID (Mobile System ID code, used for Wireless Local
Number Portability and to determine whether you are “home” or
“roaming”).
My Sprint Phone number is: _____________________________
My MSID is: _________________________________________