Sierra Wireless TRUINSTALL USB 598 User manual

USB 598 Modem with
User Guide (Mac)
2131141
Rev 1.0

USB 598 modem - User Guide
22131141
Important Notice Duetothenatureofwirelesscommunications,transmission
andreceptionofdatacanneverbeguaranteed.Datamaybe
delayed,corrupted(i.e.,haveerrors)orbetotallylost.
Althoughsignificantdelaysorlossesofdataarerarewhen
wirelessdevicessuchastheSierraWirelessmodemareusedin
anormalmannerwithawell‐constructednetwork,theSierra
Wirelessmodemshouldnotbeusedinsituationswherefailure
totransmitorreceivedatacouldresultindamageofanykind
totheuseroranyotherparty,includingbutnotlimitedto
personalinjury,death,orlossofproperty.SierraWireless
acceptsnoresponsibilityfordamagesofanykindresulting
fromdelaysorerrorsindatatransmittedorreceivedusingthe
SierraWirelessmodem,orforfailureoftheSierraWireless
modemtotransmitorreceivesuchdata.
Safety and Hazards DonotoperatetheSierraWirelessmodem:
•Inareaswhereblastingisinprogress
•Whereexplosiveatmospheresmaybepresent
•Nearmedicalequipment
•Nearlifesupportequipment,oranyequipmentthatmay
besusceptibletoanyformofradiointerference.Insuch
areas,theSierraWirelessmodemMUSTBEPOWERED
OFF.TheSierraWirelessmodemcantransmitsignalsthat
couldinterferewiththisequipment.
DonotoperatetheSierraWirelessmodeminanyaircraft,
whethertheaircraftisonthegroundorinflight.Inaircraft,the
SierraWirelessmodemMUSTBEPOWEREDOFF.When
operating,theSierraWirelessmodemcantransmitsignalsthat
couldinterferewithvariousonboardsystems.
Note: Some airlines may permit the use of cellular phones while the
aircraft is on the ground and the door is open. The Sierra Wireless
modem may be used at this time.
Thedriveroroperatorofanyvehicleshouldnotoperatethe
SierraWirelessmodemwhileincontrolofavehicle.Doingso
willdetractfromthedriveroroperatorʹscontrolandoperation
ofthatvehicle.Insomestatesandprovinces,operatingsuch
communicationsdeviceswhileincontrolofavehicleisan
offence.

Preface
Document 2131141. Rev 1.0 Feb.09 3
Limitation of
Liability
Theinformationinthismanualissubjecttochangewithout
noticeanddoesnotrepresentacommitmentonthepartof
SierraWireless.SIERRAWIRELESSANDITSAFFILIATES
SPECIFICALLYDISCLAIMLIABILITYFORANYANDALL
DIRECT,INDIRECT,SPECIAL,GENERAL,INCIDENTAL,
CONSEQUENTIAL,PUNITIVEOREXEMPLARYDAMAGES
INCLUDING,BUTNOTLIMITEDTO,LOSSOFPROFITSOR
REVENUEORANTICIPATEDPROFITSORREVENUE
ARISINGOUTOFTHEUSEORINABILITYTOUSEANY
SIERRAWIRELESSPRODUCT,EVENIFSIERRAWIRELESS
AND/ORITSAFFILIATESHASBEENADVISEDOFTHE
POSSIBILITYOFSUCHDAMAGESORTHEYARE
FORESEEABLEORFORCLAIMSBYANYTHIRDPARTY.
Notwithstandingtheforegoing,innoeventshallSierra
Wirelessand/oritsaffiliatesaggregateliabilityarisingunderor
inconnectionwiththeSierraWirelessproduct,regardlessof
thenumberofevents,occurrences,orclaimsgivingriseto
liability,beinexcessofthepricepaidbythepurchaserforthe
SierraWirelessproduct.
Patents Portionsofthisproductmaybecoveredbysomeorallofthe
followingUSpatents:
5,515,013 5,629,960 5,845,216 5,847,553 5,878,234
5,890,057 5,929,815 6,169,884 6,191,741 6,199,168
6,339,405 6,359,591 6,400,336 6,516,204 6,561,851
6,643,501 6,653,979 6,697,030 6,785,830 6,845,249
6,847,830 6,876,697 6,879,585 6,886,049 6,968,171
6,985,757 7,023,878, 7,053,843 7,106,569 7,145,267
7,200,512 7,287,162 7,295,171 D442,170 D459,303
D559,256 D560,911
andotherpatentspending.
Thisproductincludestechnologylicensedfrom
QUALCOMM®3G.
ManufacturedorsoldbySierraWirelessInc.oritsLicensees
underoneormorepatentslicensedfromInterDigitalGroup.
Copyright ©2009SierraWireless.Allrightsreserved.

USB 598 modem - User Guide
42131141
Trademarks AirCardand“HeartoftheWirelessMachine”areregistered
trademarksofSierraWireless.WatcherisatrademarkofSierra
Wireless,registeredintheEuropeanCommunity.
SierraWireless,theSierraWirelesslogo,TRU‐Install,
TRU‐Locate,andtheredwavedesignaretrademarksofSierra
Wireless.
MacOSisatrademarkofAppleInc.,registeredintheU.S.and
othercountries.
QUALCOMM®isaregisteredtrademarkofQUALCOMM
Incorporated.gpsOneisatrademarkofQUALCOMM
Incorporated.
InstallShield®isaregisteredtrademarkofMacrovisionCorpo‐
rationintheUnitedStatesofAmericaand/orothercountries.
Othertrademarksarethepropertyoftherespectiveowners.
Contact
Information
Additional
information and
updates
Forup‐to‐dateproductdescriptions,documentation,appli‐
cationnotes,firmwareupgrades,troubleshootingtips,and
pressreleases,visitwww.sierrawireless.com.
Sales Desk: Phone: [phone]
Hours: 8:00 AM to 5:00 PM Pacific Time
E-mail: [email protected]
Post: Sierra Wireless
13811 Wireless Way
Richmond, BC
Canada V6V 3A4
Fax: [phone]
Web: www.sierrawireless.com

Document 2131141. Rev 1.0 Feb.09 5
Table of Contents
Introducing the USB 598 modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Feature summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Wireless modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
TRU-Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
TRU-Locate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
CDMA 3G services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Additional features of the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
System components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Your host computing device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
The USB modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
The modem drivers and enabling software . . . . . . . . . . . . . . . . . . . . . . . . 13
CDMA service provider account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
The CDMA wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Care and maintenance of your modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
The USB 598 software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Account activation and configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Installing the modem and software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Removing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using the USB extension cable and laptop clip. . . . . . . . . . . . . . . . . . . . . . . . 19
Using a microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Inserting the microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Removing the microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

USB 598 modem - User Guide
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Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Account configuration procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Activating on a Mac computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Activation Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Watcher Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Starting and closing Watcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Watcher window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Connection states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
No device detected / Searching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Not activated / <Carrier name>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Activating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Updating User Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Carrier name only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Connecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Call Dormant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Device is Locked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Device is powered OFF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Determining the type of coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Watcher menu options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Connecting to the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Viewing the amount of data transferred . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Ending a connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using SMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Determining whether you have new SMS messages . . . . . . . . . . . . . . . . 32
Displaying the SMS window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Creating and sending an SMS message . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Replying to or forwarding an SMS message . . . . . . . . . . . . . . . . . . . . . . . 33
Deleting SMS messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
GPS (Location-based services) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Displaying GPS information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Viewing a map of your location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Displaying your phone number and ESN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Contents
Document 2131141. Rev 1.0 Feb.09 7
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Initial lock code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Warning regarding the lock code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
When the modem is locked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Locking the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Unlocking the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Powering the modem off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Troubleshooting GPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Uninstalling the Watcher software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . 40
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Important safety/compliance information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

USB 598 modem - User Guide
82131141

Document 2131141. Rev 1.0 Feb.09 9
1
1: Introducing the USB 598 modem
•Welcome
•Feature summary
•Package contents
•System components
•Care and maintenance
of your modem
Note: This document applies to you, only if your wireless device is the
USB 598 modem from Sierra Wireless.
Welcome
TheSierraWirelessUSB598modemisadual‐bandwireless
USBmodemforcellularandPCSnetworks,andtheGPS
frequencyband.Themodemenhancesthefunctionalityof
yourmobilecomputingdevicebyadding2‐waymessaging
andhigh‐speedmobiledatainextendedareas,comparedto
wirelesslocalareanetworks.
Thismodemallowsyoutodothefollowing(subjecttofeature
availability),withoutusingawirelinephoneornetwork:
•ConnecttotheInternet,VPNandcorporatenetworks
•SendandreceiveSMSmessages
•Uselocation‐basedservices
•Conductvideo‐conferencing
•Accessstreaming,real‐timemedia
•Playgamesonline
Note: You can view this guide online or print it to keep on hand. If
you're viewing it online, simply click a topic in the Table of Contents, or
a page number in the Index, or any page reference or section
reference. (Most text that is blue is a clickable link.) The PDF
automatically displays the appropriate page.
Feature summary
TheUSBmodemisdesignedtoprovideawiderangeof
capabilitiesusingCDMAnetworktechnology.Implemen‐
tationofthesefeaturesdependsontheparticularservice
providerandaccountfeaturesyouhavechosen.

USB 598 modem - User Guide
10 2131141
Somefeaturesdescribedinthismanualmaynotbesupported
byyourserviceproviderormaynotbeavailablewithyour
networkaccount.Fordetailsoftheservicesandaccounts
available,contactyourserviceprovider.
Wireless modem
Oncethemodemisinstalledandconfigured,youcanuseitto
connecttotheCDMAnetwork.Youjustinsertthemodem,
startWatcherandallowittoauthenticateyouraccountonthe
network,thenlaunchyourInternetbrowser—you’reonline!
TRU-Install
TRU‐Install™isaSierraWirelessfeaturethatinstallsthe
necessarysoftwareanddriversthefirsttimeyouinsertthe
modemintoyourcomputer.AninstallationCDisnot
required.
TRU-Locate
WithTRU‐Locate™,youcanuselocation‐basedservices(GPS)
toquery,forexample,thenetworkforinformationonpointsof
interest(POI)thatarenearyourcurrentlocation,ordisplay
drivinginstructions.
Note: TRU-Locate is subject to feature availability.
YourmodemrequiresanunobstructedviewofGPSsatellites
(inthesky),and,likeanyotherGPSdevice,mightnotperform
wellwithinforestedareasorneartallbuildings.
Dependingonyouraccount,youmaybechargedforeach
positionfixorafteryouhaveperformedacertainnumberof
fixes.Fordetails,contactyourserviceprovider.
Dependingonthemechanismthatthenetworkandyour
modemusetoobtainlocationinformation,GPSmaynotbe
supported:
•Ifyouʹreroaming
•Ifyoudonothavenetworkcoverage
•Duetootherreasons.
Ifyou’rehavingproblemsusingGPS,contactyourservice
provider.

Introducing the USB 598 modem
Document 2131141. Rev 1.0 Feb.09 11
CDMA 3G services
Themodemoperatesoveratypeofwirelessnetworkcalled
CDMA (CodeDivisionMultipleAccess).
CDMA 3Gtechnologyprovidesavarietyofconnectivity
features,dependingonyourserviceproviderandaccount:
•1x‐EVDORev.AsupportsInternetconnectionswithdata
ratesupto3.1 Mbps(downlinkfromthenetwork)and
1.8 Mbps(uplinktothenetwork).Averagedataratesare
450‐800 Kbps(downlinkfromthenetwork)and
300‐400 Kbps(uplinktothenetwork).Actualspeed
dependsonthenetworkconditions.
•1x‐EVDORev.0supportsInternetconnectionswithdata
ratesupto2.4 Mbps(downlinkfromthenetwork)and
153 Kbps(uplinktothenetwork).Averagedataratesare
400‐700 Kbps(downlinkfromthenetwork)and
40‐80 Kbps(uplinktothenetwork).Actualspeeddepends
onthenetworkconditions.
•1XsupportsInternetconnectionswithdataratesupto
153 Kbps.Actualspeeddependsonthenetworkcondi‐
tions.
Oncetheconnectionisestablished,youcanopenyourbrowser
andconnecttoanywebsitethatisaccessiblethroughthe
Internet,oraccessotherInternetservices(suchase‐mail).
Theconnectionis“active”whendatatransmissionis
occurring.Ifdatatransmissionstopsforaperiodoftime
(determinedbythenetwork),theconnectionbecomes
dormant.
•Circuitswitched(dial‐up)data,usingtheearlierCDMA
IS‐95specification,supportsdataconnectionstoanydial‐
inserviceatratesupto14.4 Kbps.
•QNC (QuickNetConnect)providesasimplifiedwayto
dialintoanInternetconnection(usingcircuitswitched
data)where3G(1xEV‐DOor1X)high‐speedpacket
serviceisnotavailable.
•SMS (ShortMessageService)allowsyoutosendand
receiveshorttextmessagesusingthemodem.
Additional features of the modem
BeyondthefeaturesoftheCDMAnetwork,themodem
providesadditionalsoftwarefeatures:
•PINsecuritycodetoprotectyourmodemandaccount
fromunauthorizeduse.
•AwizardtoassistwithactivatingyourCDMAaccount.

USB 598 modem - User Guide
12 2131141
ThemodemhasamicroSD™slotthatcanbeused,witha
microSDcard(soldseparately),forfiletransferorstorage.For
moreinformation,see“UsingamicroSDcard”onpage 21.
Package contents
Yourpackagecontainsthefollowingitems:
•USB598modem
•QuickStartGuide
•USBextensioncable
•Laptopclip
Note: To meet FCC (regulatory) requirements, use only the supplied
USB extension cable and laptop clip; other cables and laptop clips
should not be used.
Toinstallthemodemdriversandsoftware,youdonotneedan
installationCD.YourmodemusestheSierraWireless
TRU‐Installfeature.Thedriversandsoftwareareinstalled
whenyouinsertthemodemintoyourcomputerandgo
throughthesoftwareinstallation;aninstallationCDisnot
required.
System components
Yourmodemisjustonepartofasystemdesignedtoprovide
youwithawiderangeofcommunicationfeatures.Every
componentofthesystemisneededtoenablethesecapabilities.
Your host computing device
Yournotebookordesktopcomputerhoststhemodem
hardwareandrunsthecommunicationsoftware:yourweb
browserore‐mailapplication,andWatcher—theenabling
softwareforthemodem.
Youmayalsohaveothersoftwareonyourcomputerthatcan
beusedwirelesslywiththemodem,suchas:filetransferappli‐
cations(FTP),chatorinstantmessaging,aVPN(Virtual
PrivateNetwork)client,clientsoftwareforacorporateserver
application.

Introducing the USB 598 modem
Document 2131141. Rev 1.0 Feb.09 13
The USB modem
Themodemprovidesyourcomputerwithaconnectiontothe
CDMAwirelessnetwork.
ThemodemfitsintoaUSBslotavailableonmostnotebook
anddesktopcomputers.
EveryCDMAnetworkoperatesononeofthreeradio
frequencybands.Asadual‐bandproduct,themodem
operatesontwoofthesebands(seepage 40),providingawide
coveragearea.
The modem drivers and enabling
software
Themodemdriversandenablingsoftware(Watcher)monitor
andmanageyourwirelessconnections.
YourmodemusestheSierraWirelessTRU‐Installfeature—the
driversandsoftwareareinstalledwhenyouinsertthemodem
intoyourcomputer.
Thedevicedriversoftwareenablesthemodemtoworkwith
yourcomputer’soperatingsystem.
UsingtheWatchersoftware,youcanmanagethemodemand
monitoryourconnections.
CDMA service provider account
CompaniesthatoperateCDMAnetworksandprovideaccess
tothesenetworksarecalledserviceproviders.Tousethe
modem,youmusthaveanaccountwithaCDMAservice
provider.
Note: You can use the Lock
Modem feature to prevent others
from using your account, should
your modem be stolen.
Eachserviceproviderhasitsownpricingoptions.Theremay
beflatrateaccounts,whichprovideyouamaximumnumber
ofminutesofnetworkusageforafixedmonthlyfee.There
maybeaccountsforwhichyouarechargedfornetworkusage
bytheminuteorbytheamountofdatatransmitted.
Youraccountmayincludeavarietyofotherservicessuchas
SMSmessagingorlocation‐basedservices.
Eachmodemhasbeenprovisionedatthefactoryforusewitha
particularserviceprovider.Thissetsthemodemtouse
particularradiochannelsandenablesservicesspecificforthat
provider.
Theprocessofsettingupyouraccountiscalledactivation.
Activationinvolvesactionbytheserviceproviderandconfigu‐
rationofthemodem.

USB 598 modem - User Guide
14 2131141
Theproceduretoconfigure(activate)yourmodemiscovered
in“Activation”onpage 23.
The CDMA wireless network
Note: More information about
CDMA networks is available on
the CDMA Development Group
web site, www.cdg.org .
Thisistheworldwideinfrastructureprovidingtheradio
coveragethatallowsyoutostayconnected.Madeupofradio
towersandavarietyofnetworkswitches,routers,andservers,
thenetworkisaninterconnectionofmanyserviceproviders.
Note: Most service providers
have coverage maps on their
web sites.
ThereareCDMAnetworksthatoperateinthefrequencybands
supportedbythemodemthroughoutNorthAmericaand
partsofLatinAmerica,Asia,andNewZealand.However,
eachserviceprovideroperatesanetworkthatcoversalimited
geographicalareawithintheoverallCDMAcoveragearea.
Note: The fee for service is
usually higher when you are
roaming (connecting to a
network other than the one
belonging to your service
provider).
Mostserviceprovidershave“roaming”agreementswithother
serviceproviders,sothattheycanofferserviceoutsideofthe
coverageareaoftheirownnetworks.Forexample,assuming
youliveinVancouver(Canada),andtravelfrequentlyto
Seattle(UnitedStates),youcanobtainanaccountwitha
Vancouverserviceproviderthathasaroamingagreementwith
aserviceproviderinSeattle.Youwouldthenhavelocalservice
inVancouver,androamingserviceinSeattle.
Care and maintenance of your
modem
Aswithanyelectronicdevice,themodemmustbehandled
withcaretoensurereliableoperation.Followtheseguidelines
inusingandstoringthemodem:
•ThemodemshouldfiteasilyintoyourUSBslot.Forcing
themodemintoaslotmaydamageconnectorpins.
•Wheninsertingorremovingthemodem,alwaysgripitby
thesidesratherthantheend.
•Protectthemodemfromliquids,dust,andexcessiveheat.
•Whennotinstalledinyourcomputer,storethemodemin
asafeplace.

Document 2131141. Rev 1.0 Feb.09 15
2
2: Getting Started
•The USB 598 software
•Account activation and
configuration Beforeyoucanbeginusingthemodem,youmust:
1. Insertthemodem,toinstalltheenablingsoftwareand
drivers.
2. Activateanaccountandconfigurethemodemtouseyour
account(unlessthemodemhasbeenpre‐activated).
Thissectionprovidesanoverviewofthisprocess.
The USB 598 software
Themodemcomeswiththefollowingsoftware:
•Watcherapplicationthatyouusetomanagethemodem
andmonitoryourconnectionsonyourcomputer
•Thedriversoftwarethatprovidestheinterfacebetween
themodemandyourMacoperatingsystem
Detailedinstructionsforinstallingthemodemanditssoftware
areprovidedin“Installation”onpage 17.
Account activation and
configuration
Tousethemodem,youmusthaveanaccountwithaCDMA
serviceprovider.Theprocessofsettingupanaccountiscalled
activation.
Ifyoupurchasedthemodemdirectlyfromaserviceprovider,
youmayalreadyhaveanaccount;yourmodemmaybepre‐
activated.
Otherwise,runtheWatchersoftwareandtheActivation
Assistant,whichguidesyouthroughtheactivationandconfig‐
urationprocess.(Dependingonyourconfiguration,the
softwareandtheactivationproceduremaystartautomati‐
cally.)
Configuringthemodeminvolvessettingthephonenumber
assignedbyyourserviceproviderandmayinvolveentering
othernetworkparametersandsettingssuchasausername
andpasswordtoaccessservices.

USB 598 modem - User Guide
16 2131141
Yourserviceprovidermayneedtoknow:
•Thebillinginformationtousetocollectpaymentforyour
networkusage.
•TheESN (ElectronicSerialNumber)orMEID(Mobile
EquipmentIdentifier)assignedtoyourmodemduringthe
manufacturingprocess.(TheESNorMEIDisprintedona
labelonthemodemandcanbedisplayedinthesoftware.)
Thisnumberisusedtohelpauthenticateyouraccount
whenyouconnectforservice.
Yourequirefromyourserviceprovider:
•Anactivationcodethatgivesyouaccesstoconfigurethe
account.
•Aphonenumberforyourmodem.
•Additionalinformationspecifictoyourserviceprovider
suchas:
·AuserID(username)andpasswordtoauthenticateyour
networkconnection.
·ASID(SystemIDentifier)thatidentifiesyourhome
networkareaandisusedtogetherwithyourphone
numbertodetermineifyouare“home”or“roaming”.

Document 2131141. Rev 1.0 Feb.09 17
3
3: Installation
•System requirements
• Installing the modem
and software
•Removing the modem
• Using the USB
extension cable and
laptop clip
• Using a microSD card Thischapterguidesyouthroughthestepsnecessarytoinstall
themodemonanotebookordesktopcomputer.
Thebasicstepsare:
1. InsertthemodemintotheUSBslottoinstallthemodem
driversandsoftware.
2. Ifthemodemhasnotbeenpre‐activated,activatethe
modem(asdescribedin“Activation”onpage 23).
Beforeyoubegintheinstallationprocess,ensureyour
computermeetstherequirementsdescribedbelow.
System requirements
Themodemissupportedonnotebookanddesktopcomputers
running:
•MacOSXversion10.4.11ornewer
Toinstallthemodem,yourequireoneUSBslot.
ThemodemissupportedontheseMaccomputersrunning
MacOSXversion10.4.11ornewer:
•MacBook™
•MacBookAir™
•MacBookPro
•PowerBook®G4
•PowerMac®G5
•desktopiMac
TocheckyourversionofMacOSX,fromtheApplemenu()
chooseAbout This Mac.Ifyourversionisearlierthan10.4.11,
thenyoumustupgradetoversion10.4.11ornewer.Usethe
Software Updatefeature(inSystem Preferences),orcontactan
ApplereselleroranAppleretailstore,orvisit
www.apple.com/store.

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Installing the modem and
software
ToinstallWatcherandthemodemdrivers:
1. IfyourcomputerhasanAirPort®,AirPortExtreme®,
AirPortExpress®,orBluetoothadapter,turnitoff.(For
instructions,seetheuserguideofyourcomputer).
2. RemovetheprotectivecapfromtheUSBconnectorofthe
modem.
Note: Do not forcefully insert the
modem. This may damage the
connector pins.
3. GentlyinsertthemodemintotheUSBslot.Alternatively:
·YoucanattachtheUSBextensioncable(includedinyour
package)toyourcomputer’sUSBslot,connectthe
modemandlaptopcliptotheUSBextensioncable,and
thenattachthelaptopcliptothetopofyourlaptop’s
screen(seepage 19throughpage 20).
Note: If your computer’s USB slot is vertical, use the supplied USB
extension cable and laptop clip.
Do not insert the modem or the USB extension cable into a USB hub
or, if your keyboard is separate from your laptop, a USB slot on your
keyboard.
Warning: If the orientation of your computer’s USB slot or the
thickness of your computer are such that pressure is applied to the
modem’s end or side (as shown by the red circle in the drawing
below), you may damage the modem or your computer. In such
cases, do not insert the modem directly into your computer’s USB
slot; use the supplied USB extension cable and the supplied laptop
clip instead (see page 19).
4. Inthewindowthatappears,double‐clickWatcher
Installer.mpkg.
5. Inthe“WelcometotheSierraWirelessWatcherInstaller”
window,clickContinue.

Installation
Document 2131141. Rev 1.0 Feb.09 19
6. Readtheagreementdisplayedinthe“SoftwareLicense
Agreement”window,andclickContinue.
7. ClickAgreetoaccepttheagreementandtocontinuewith
thesoftwareinstallation.
8. Ifthe“SelectaDestination”windowisdisplayed,selecta
destinationvolumetoinstallthesoftware,andclick
Continue.
9. Inthe“StandardInstallon...”window,clickInstall.
10. Ifawindowappears,promptingyoutoenteryour
password,enteryourMacpassword,andthenclickOK.
11. Inthewindowwiththemessagethatyouwillhaveto
restartyourcomputer,clickContinue Installation.
12. Inthe“Installationcompletedsuccessfully”window,click
Restart.
13. Afteryourcomputerrestarts,configurethemodemtouse
youraccount(ifitwasnotpre‐activated),asdescribedin
“Activation”onpage 23.
Removing the modem
Toremovethemodem:
1. Endyournetworkconnection(inWatcher,click
Disconnect).
2. CloseWatcherifitisopen.
3. IfamicroSDcardisinsertedintothemodem,ensure
youʹvecompletedanyfiletransfers,andthenejectthe
drive.
4. Pullthemodemoutoftheslotbygrippingbothsidesof
themodemandpullingthemodemstraightout.
Using the USB extension cable
and laptop clip
Optionally,youcanusetheprovidedUSBextensioncableand
laptopclip.Thelaptopclipfitsontopofyourlaptopscreen
andholdsyourmodem.Thisallowsyoutouseyourmodemin
crowdedspaces.
Note: To meet FCC (regulatory) requirements, use only the supplied
USB extension cable and laptop clip; other cables and laptop clips
should not be used.

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20 2131141
ToconnecttheUSBextensioncableandlaptopclip:
1. RemovetheprotectivecapfromtheUSBconnectorofthe
modem.
2. Slidethemodemintothelaptopclip.
3. ConnecttheUSBextensioncabletothemodem.
4. InserttheotherendoftheUSBextensioncableintothe
USBslotofyourcomputer.
Whenthemodemandthecableareproperlyconnected,
theLEDindicatorislit(blue,orblinkingamber).
5. Placethelaptopclip,withthemodeminit,ontopofyour
laptopscreen,asshowninthephotobelow.
Modem
Laptop clip
USB extension cable