SMART A0009069106 User manual

smart Wallbox
>> Installation manual for
specialist electrical contractors.

Important addresses.
Contact Daimler AG
Mercedesstraße 137
70327 Stuttgart, Germany
In case of technical questions, please contact your local smart technical support.
This manual, in its entirety or in parts, must not be reproduced, stored electronically or otherwise
transmitted electronically, electrically, mechanically, optically, chemically, by photocopy or as an audio
recording without express written permission.
Version: SMART-IM-Wallbox-2017-03-06 Article No. 0301492

Contents.
ii Important addresses.
01
1 Important information.
1 Preface.
1 About this manual.
1 Safety notices in this manual.
2 Safety notices on the device.
2 General safety information.
3 General product information.
4 Notes regarding installation.
02
5 Preparations, installation and taking into operation.
5 Introducing the product.
5 Unpacking and components included.
6 Identifying your model variant.
6 General requirements of the installation site.
7 Requirements for the power supply.
8 Mechanical installation of the mounting plate.
12 Taking the wallbox into operation.
03
14 Error detection and solutions.
14 Operational disruptions and solutions.
15 Error codes and solutions.
18 Setup and testing modes.
21 Taking the product out of and back into operation.
22 Returning your wallbox.
04
23 Appendix.
23 Technical specifications.
24 Scale drawings and dimensions.
25 Contact chart Type 1/Type 2.
26 Guidelines & Norms.
27 CE certification and compliance declaration.
27 Glossary & Definitions.
27 Trademarks.
27 Intellectual Property & Copyright.
28 Disposal advice.
29 Mains Connection Schemes.

smart Wallbox Important information 1
‡ Important information.
Preface.
This manual describes the mechanical and electrical installation of the smart Wallbox. The working
steps described in this manual must only be carried out by qualified specialist personnel (mechanical
installation) and qualified specialist electrical contractors (electrical installation), who, on the basis of
their specialist training, knowledge and experience as well as their knowledge of the relevant regula-
tions, can assess and carry out the working steps described in this installation manual and recognize
potential hazards.
The model variants of the smart Wallbox can be identified by the product labels on the wallbox. These
labels state the smart product identification number (exterior underside) as well as the ABL model num-
ber (interior electronic components cover), but are identical regarding technical specifications. Always
make sure before installation that your model variant is the one described in this installation manual!
The following wallbox model variant is the subject of this manual:
smart product identification number ABL model number
A0009069106 3W72S2
About this manual.
This manual is included with the smart Wallbox and documents the steps and settings required for in-
stalling the wallbox, taking it into operation as well as for resolving malfunctions during operation. For
quick and easy reference, certain sections of this manual are specially formatted.
> Descriptions listing equally valid options (as is the case here) are indicated by bullet points.
> Descriptions that describe performing a function are shown in the form of numerical lists indicating
the order of the individual working steps.
Please make sure you read this manual carefully and ensure in particular that you follow all safety
notices given in this manual.
All measurements in this manual are in millimeters. Where necessary, the scale is indicated for differ-
ent illustrations.
Please note that all technical details, specifications and design characteristics of the product may be
changed without prior notice.
Safety notices in this manual.
In particular, the warnings and safety measures in this manual that are marked as follows must be ad-
hered to. The symbols carry the following meanings:
DANGER!
Sections marked with this symbol draw attention to electrical voltages that represent a dan-
ger to life and limb: Actions contrary to these safety notices may lead to severe injury and
death. Actions marked with this symbol must not be carried out under any circumstances.
01

CAUTION!
Sections marked with this symbol draw attention to further hazards that may lead to dam-
age to the wallbox itself or to other electric devices. Actions marked with this symbol must
be carried out with special care.
PLEASE NOTE!
Sections marked with this symbol draw attention to further important information and spe-
cial features that are necessary for the reliable operation of the device. Actions marked with
this symbol should be carried out as required.
Safety notices on the device.
Further operational and safety notices are provided on the label on the right side of the housing and on
the cover of the electronic components inside the wallbox. These symbols carry the following meanings:
WARNING!
Please ensure that you first read the instruction manual included with the smart Wallbox,
especially before you open the housing cover of your wallbox.
WARNING!
Please ensure that you first read the installation manual (this document) before you open
the electronic components cover inside the wallbox.
WARNING!
After opening the housing, dangerous voltages may be present on the inside of the wallbox
as well as on components you are able to touch.
General safety information.
Please pay attention to the following points:
> Read this manual carefully.
> Heed all warnings.
> Follow all instructions.
> The smart Wallbox is available with a range of country-specific specifications. Please use the iden-
tification on the product label located on the underside of the wallbox to check whether the wallbox
has been approved to be installed and operated in your country.
> The wallbox must be installed, connected and approved for operation according to local rules and
regulations by a qualified specialist electrical contractor.
> The wallbox does not contain a residual current circuit breaker (RCCB). It must be installed in the
upstream power supply and exclusive to the supply cable for the wallbox. The smart Wallbox model
variant described in this document has an integrated DC fault current protection for which an RCCB
with Type A tripping characteristic is generally sufficient. However, country-specific and local reg-
ulations must always be observed. These may prescribe an RCCB with a different tripping charac-
teristic (e.g. Type B).

smart Wallbox Important information 3
> Please ensure that minimum clearances of 50 cm are kept on all sides of the wallbox during and after
installation.
> Only use accessories intended and sold for the device by the manufacturer.
> Do not operate this wallbox in close vicinity to running water or water jets: However, the smart Wall-
box is sufficiently protected against water splashes and sprays according to IP54.
> The wallbox must not be installed in areas subject to flooding.
> The wallbox must not be installed in explosive atmosphere areas (EX areas).
> The wallbox must not be covered with stickers or other objects or materials so that sufficient air
circulation is ensured at all times.
> No liquids, or objects or receptacles containing liquids, must be placed on the housing.
> Please note that additional overvoltage protection may be required depending on the connected ve-
hicle and/or by national regulations.
> Please note that, in some countries, a different tripping type (e.g. Type B) for the upstream residual
current circuit breaker (residual current device, in the following called RCCB, see also 'Glossary &
Definitions' on “Glossary & Definitions.” on page 27) may be required. In this case, please contact
your local smart technical support.
> Please note that operating a radio transmitter in the immediate vicinity (< 20 cm) of the wallbox may
lead to malfunctions and should therefore be avoided.
> This device is not intended to be used by persons with limited physical, sensory or mental abilities
(including children) and/or lacking knowledge, unless they are supervised by someone responsible
for their safety or have received instructions from such a person on how to use the device.
> Children must be supervised so that they do not play with the device.
> Please note that the smart Wallbox may be installed and operated at elevations of max. 2,000 meters
AMSL (above mean sea level).
General product information.
This smart wallbox represents the current state of technology and fulfils all current technical safety
requirements, guidelines and standards. The safety notices in this manual serve to ensure the proper
and safe installation as well as subsequent operation of the device. Disregard of or actions contrary to
the safety information and instructions contained in this manual may lead to electric shock, fire, severe
injury and/or death.
The smart Wallbox must be installed by a qualified specialist electrical contractor, connected according
to local regulations and norms and subsequently checked and approved for operation.
Malfunctions affecting the safety of persons, connected vehicles or the device itself must be repaired by
an authorized specialist electrical contractor only.
Should a malfunction occur with your wallbox, please first read the sections regarding “Error detection
and solutions.” on page 14. Should the fault or malfunction recur and still not be able to be resolved,
please contact your local smart technical support.
Always contact your local smart technical support if:
> the housing has been damaged mechanically,

> the housing cover has been removed or can no longer be closed or locked,
> sufficient protection against splashing water and/or foreign objects is obviously no longer evident,
> there is functional or visible damage to the charging cable
> or the wallbox does not function properly or has been otherwise damaged.
DANGER!
Should you detect damage to the housing, charging socket or charging cable, you must
immediately discontinue installation or take the already installed wallbox out of opera-
tion via the upstream miniature circuit breaker(s) (in the following called MCB(s), see also
“Glossary & Definitions.” on page 27) in your domestic power supply and the RCCB: No
further use of the wallbox is permitted in this case! Please contact your local smart tech-
nical support!
Notes regarding installation.
Please observe the following instructions for the installation of your smart Wallbox:
> The device must always be connected to the protective earth conductor of your electricity supply.
The protective earth connection will be made and checked by the installing contractor. After instal-
lation, only qualified specialist electrical contractors may make changes.
> At all times comply with local safety regulations for the country in which you operate the wallbox.
> For proper operation, the power supply for the wallbox must be protected in the domestic power sup-
ply with suitable MCB(s) and RCCB.
> To disconnect the wallbox completely from the electricity grid, the power supply must be inter-
rupted using the upstream MCB(s) and RCCB.
> Ensure that the rated voltage and rated current of the device comply with the parameters of your lo-
cal electricity grid and that the rated output is not exceeded during the charging procedure.
> The wallbox should not be installed in areas of high pedestrian traffic. Installation along thorough-
fares and marked escape routes should be especially avoided.
> Never install the wallbox in a confined space. In particular, you must ensure that the vehicle can
be parked at a suitable distance from the wallbox for charging and connected without any strain on
the charging cable. The distance between vehicle and wallbox should be at least 50 cm and no more
than 5 m. You may deviate from this recommendation depending on the model variant of the wallbox
(length of charging cable) and local conditions.
> You must not under any circumstances make any changes to the housing or the internal wiring of
the wallbox: Any disregard of this instruction represents a safety risk, fundamentally breaches the
guarantee provisions and may void the warranty with immediate effect.

smart Wallbox Preparations, installation and taking into operation 5
‡ Preparations, installation and
taking into operation.
Introducing the product.
The smart Wallbox model variants are entirely manufactured in Germany and at all times comply with
the regulations and norms for the charging of electric vehicles applicable throughout Europe according
to IEC 61851-1, Mode 3 – please also refer to the section on”Guidelines & Norms.” on page 26. According
to their requirements, users may select from models with charging socket or fixed charging cable, which
are designed for domestic and also for semi-public applications.
We place the highest value on user safety in all our products. To this end, your wallbox provides inte-
grated DC fault current detection, ensuring the proper functioning of upstream RCCBs in case of DC fault
currents.
The wallbox is especially easy to operate during everyday use: Three LED lights in the lower part of the
housing cover allow you to check the current operating status at any time. Should a malfunction occur,
you can identify the cause by its specific LED error code without having to open the housing. After be-
ing taken into operation by a specialist contractor, the smart Wallbox is ready for charging at any time,
while each charging process must be separately authorized via the integrated key switch.
Unpacking and components included.
The smart Wallbox package includes a range of accessory components needed for installation and prop-
er operation. Therefore, please check immediately after unpacking (together with the customer, if re-
quired) whether the following components are included:
Component Quantity Description
Wallbox 1 Charging station, consisting of plastic housing with lockable cover
and separate mounting plate.
Quick start guide 1 Quick start guide including safety notices in printed form
Installation kit 1
Set of fixings for wall mounting, consisting of 2 x 4 screws as well as
matching wall plugs, triangular key, key for the key switch (2 pcs),
strain relief including screws (2 pcs), sealing grommets for openings
at the back of the housing (3 pcs)
Should one or more components be missing after unpacking, please contact your local smart partner
immediately.
02

Identifying your model variant.
The smart Wallbox is available in a range of model variants that are mechanically and electrically tai-
lored to different usage patterns.
An additional product label with the specific smart product iden-
tification number for the wallbox is located on the underside of the
wallbox. For identification, the model code (A000 906 XX XX) as well
as the power supply ratings (voltage, frequency, current) indicated
below it are especially relevant.
When you open the housing cover for installation, you will find
behind it an additional product information label on the lower part
of the electronic components cover, which will also carry the ABL
model number.
Using the smart product identification number, please always en-
sure before installation that your wallbox model variant is the one
whose installation is described in this document.
The following wallbox model variant is the subject of this manual:
smart product
identification number
ABL
model number Grid connection Model Variant
A0009069106 3W72S2 see product
sticker
Fixed charging cable according to IEC 62196-
2 Type 1, ca. 7.4 m; charging output 7.2 kW
WARNING!
The information and technical specifications contained in this manual relate exclusive-
ly to the model variant mentioned in this manual and must not be transferred to other
wallbox models. These variants include specific instruction manuals where necessary.
Should your wallbox variant not be described in this manual, please contact your local
smart technical support service: Do not under any circumstances install the wallbox in
this case, as this could lead to damage to the wallbox, to injury and/or death.
General requirements of the installation site.
Your smart Wallbox is an electrical device and is therefore subject to particular requirements for indoor
and outdoor installation. In selecting the installation site, you must consider the following points:
> Consider all local regulations for electrical installations, fire protection and accident prevention.
> The wallbox must be installed where it is freely accessible to all authorized users.
> A parking spot must also be planned for in front of the wallbox so that the vehicle can at all times be
reached with the integrated or with an external charging cable.
3W22S200001
120 to
140 cm

smart Wallbox Preparations, installation and taking into operation 7
Identifying your model variant.
The smart Wallbox is available in a range of model variants that are mechanically and electrically tai-
lored to different usage patterns.
An additional product label with the specific smart product iden-
tification number for the wallbox is located on the underside of the
wallbox. For identification, the model code (A000 906 XX XX) as well
as the power supply ratings (voltage, frequency, current) indicated
below it are especially relevant.
When you open the housing cover for installation, you will find
behind it an additional product information label on the lower part
of the electronic components cover, which will also carry the ABL
model number.
Using the smart product identification number, please always en-
sure before installation that your wallbox model variant is the one
whose installation is described in this document.
The following wallbox model variant is the subject of this manual:
smart product
identification number
ABL
model number Grid connection Model Variant
A0009069106 3W72S2 see product
sticker
Fixed charging cable according to IEC 62196-
2 Type 1, ca. 7.4 m; charging output 7.2 kW
WARNING!
The information and technical specifications contained in this manual relate exclusive-
ly to the model variant mentioned in this manual and must not be transferred to other
wallbox models. These variants include specific instruction manuals where necessary.
Should your wallbox variant not be described in this manual, please contact your local
smart technical support service: Do not under any circumstances install the wallbox in
this case, as this could lead to damage to the wallbox, to injury and/or death.
General requirements of the installation site.
Your smart Wallbox is an electrical device and is therefore subject to particular requirements for indoor
and outdoor installation. In selecting the installation site, you must consider the following points:
> Consider all local regulations for electrical installations, fire protection and accident prevention.
> The wallbox must be installed where it is freely accessible to all authorized users.
> A parking spot must also be planned for in front of the wallbox so that the vehicle can at all times be
reached with the integrated or with an external charging cable.
3W22S200001
120 to
140 cm
> The recommended installation height is 120 to 140 cm from the floor to the
lower edge of the housing. This recommendation may be adjusted upwards
or downwards depending on local conditions. Sufficient air circulation must
be ensured at the installation site so that the wallbox is cooled during op-
eration: Always observe the allowed operating temperatures (see “Technical
specifications.” on page 23).
> The mounting area must have an even surface that provides sufficient sta-
bility for installing the wallbox.
> The required mounting area for the smart Wallbox is at least 512 x 429 mm
(H x W). All of the mounting plate of the wallbox must be in contact with the
mounting surface.
> To ensure the safe operation of the wallbox, minimum clearances of 50 cm
must be kept on all sides of the housing.
> In general, the wallbox is engineered for operation in high ambient tem-
peratures. However, it must be ensured that the maximum operating tem-
perature is not exceeded through external influences such as direct sunlight
or similar.
> The wallbox meets the requirements for outdoor installation. Outdoors, the
wallbox should only be installed in covered locations that provide sufficient protection from weath-
er-related pollution.
Requirements for the power supply.
The following standards must always be considered for the electrical installation of the smart Wallbox:
> All regulatory requirements for low voltage installations according to IEC 60364-1 and IEC 60364-5-
52 apply.
> Model variant A0009069106 is intended for the rated voltage indicated on the product sticker.
> The installation site must offer a sufficiently dimensioned power supply according to HD 60364-7-
722:2012 (see also “Guidelines & Norms.” on page 26): This power supply must be reserved exclu-
sively for the wallbox and must not be used to supply other electrical devices.
> If necessary, a separate power supply must be installed that is intended exclusively for connecting
the wallbox and complies with the general requirements for cabling and building infrastructure.
> Depending on the desired rated power, the installation of the wallbox may need to be registered with
and/or approved by the local electricity grid operator. Please consult the local regulations of your
electricity grid operator.
> Cable dimensions must be adjusted according to the desired rated power and other aspects (such
as cable length, material, cabling method etc.). The terminal blocks in the wallbox are designed for
cable dimensions of up to 16 mm2.
> The power supply cables may be installed above or below the wall surface: The mounting plate pro-
vides alternative cable inlets at the top and at the rear.

> The power supply for the wallbox must always be protected by its own MCB and RCCB (at least Type
A): Please always observe current national regulations regarding the selection of MCB and RCCB.
Depending on the country, an RCCB with a different tripping type (e.g. Type B) may be prescribed.
> The wallbox does not have a dedicated ON/OFF switch: If you want to take the wallbox out of opera-
tion, you must always switch the upstream domestic MCB(s) and RCCB to the 0 (OFF) position.
> Please always ensure that the installation requirements listed in this manual are complied with.
Disregard or actions to the contrary may lead to severe injury by electric shock or even death. In
addition, in case of contravention of the notices given, the proper operation of the wallbox cannot
be guaranteed.
PLEASE NOTE!
In some countries, the requirements mentioned in this manual differ from the prerequi-
sites for connecting to the local power grid. In this case, the wallbox must be connect-
ed in accordance with the respective type of mains power connection for the country of
installation. You can find an overview of country-specific mains connection schemes on
page 29 in this manual or on the www.yourwallbox.de website using the following link:
www.yourwallbox.de/Mains_Connection_Schemes
Mechanical installation of the mounting plate.
After determining the mounting site for the wallbox, you can begin with mechanical installation. For
installation you will need the following components:
> Power drill or cordless drill (not included)
> Drill bit Ø 10 mm, appropriate for the wall substrate (not included)
> Screwdriver with flat head (2.5 mm blade width), Phillips head (PH1) and torx head (TX40, TX25, TX20,
TX10) bits
> Mounting plate (included)
> Pliers or cutter for breaking or cutting out the cable inlet in the mounting plate (not included)
> Four 8 x 60 wafer head (TX40 bit) screws for fixing the mounting plate (included)
> Four 6 x 25 (TX25 bit) screws for fixing the wallbox housing to the mounting plate (included)
> If required: Wall plugs suitable for the mounting substrate (included: 10 x 50 nylon wall plugs)
> Spirit level if required (not included)
DANGER!
Always observe the 5 golden rules of electrical installation:
1. Cut off all voltage sources
2. Secure all cut-off devices
3. Verify absence of voltage
4. Ground and short-circuit
5. Cover or bar access to adjacent components under voltage
Always deactivate the MCB(s) and RCCB allocated to the wallbox in the domestic power sup-
ply before you begin installation. Also ensure that the MCB(s) and RCCB cannot be reacti-
vated during installation. Otherwise, there is a risk of severe injury through electric shock
or even death!

smart Wallbox Preparations, installation and taking into operation 9
Proceed as follows to drill the holes using the mounting plate:
1. Ensure that a sufficiently dimensioned power supply is available at the desired installation site.
Otherwise, a power supply must be installed especially.
2. The mounting plate has pre-molded cable inlets
for the power supply on its upper edge as well in
the middle of its surface. According to the power
supply at the installation site (and as required),
please remove one of the plastic tongues in-
tended for the power supply cable with a suit-
able pair of pliers, a cutter or drill.
83
3. Place the mounting plate on the chosen mount-
ing surface: Use a spirit level if required. Mark
the drill holes.
4. Drill the mounting holes as marked (Ø 10 mm).
Insert the supplied wall plugs for the mounting
screws if required.
5. Fix the mounting plate in position with a screw-
driver (TX40 bit) and the wafer head screws (8 x
60) included.
PLEASE NOTE: In case the power supply enters
from the rear, you must first thread the cable
through the opening in the connection area in
the lower third of the mounting plate before
screwing the plate into position.

6. For the cable to enter from the top, you must in-
stall the power supply such that it is inserted
into the connection area from above and can
be fixed using its allocated strain relief.
PLEASE NOTE: The strain relief is not required if
the power supply enters from the rear.
83
7. Now open the housing cover of the wallbox us-
ing the triangular key supplied and flip it
towards the front.
PLEASE NOTE: Take special care with this and
protect the housing cover against scratching
and other external damage. If possible, only re-
move the protective film from the housing cover
just before completing installation.
8. Use the screwdriver to loosen the TX20 screw
holding the internal electronic components cov-
er in place and remove it. Keep the screw in a
safe place.
9. The wallbox includes three custom sealing mem-
branes for the openings in the lower part of the
wallbox: Insert these and cut a slit into the large
sealing membrane: Now insert the supply cable
through this opening.
10. Hang the wallbox onto the mounting plate by
inserting the screw in the center of the upper
part at the rear into the respective opening in
the mounting plate: this already protects the
wallbox from falling.

smart Wallbox Preparations, installation and taking into operation 11
11. Now fix the wallbox to the mounting plate us-
ing the screwdriver (TX25 bit) and the four 6 x
25 screws included. The wallbox is now securely
fastened to the mounting plate.
12. If using a power supply with flexible wires, en-
sure that the stripped ends are fitted with wire
end ferrules. Loosen the lower screws in the ter-
minal blocks, insert the wires into their respec-
tive terminal and tighten with a torque of 2.5 to
3 Nm. The wiring sequence is shown in the fol-
lowing diagram and table.
The supply cable for the single phase model variant A0009069106 is connected as follows:
Designation Wire colors Connection coding
Current-carrying conductor phase 1 Brown L1
Neutral Blue N
Protective earth Green-Yellow PE
DANGER!
Please note that the electronic components of your wallbox will be damaged if you apply a
voltage above 250 V between the L1 current-carrying conductor and neutral.
PLEASE NOTE!
In some countries, the requirements mentioned in this manual differ from the prerequisites
for connecting to the local power grid. In this case, the wallbox must be connected in ac-
cordance with the respective type of mains power connection for the country of installa-
tion. You can find an overview of country-specific mains connection schemes on page 29
in this manual or on the www.yourwallbox.de website using the following link:
www.yourwallbox.de/Mains_Connection_Schemes
PE L1 L1 N N PE

PLEASE NOTE!
The smart Wallbox is preset for a charging current of 16 A by the factory. Should your
domestic power supply provide a lower or higher charging current, you must reset
the preset current for the wallbox accordingly before you replace the electronic com-
ponents cover and then take the wallbox into operation. This is described in detail
in section “Glossary & Definitions.” on page 27 and following.
Please note that the rated current indicated on the product label and configured in the firm-
ware must under no circumstances be exceeded.
13. Replace the electronic components cover inside
the housing and fix it with its torx screw (TX20
bit).
14. Flip the housing cover upwards so that it clicks
into the housing and lock it with the triangular
key supplied.
Taking the wallbox into operation.
After mechanical and electrical installation, you must check the correct functioning of the smart Wall-
box for operation and resolve any malfunctions or installation errors that may have occurred.
Proceed as follows to take the wallbox into operation:
1. Switch on all upstream MCB(s).
2. In addition, switch on the external RCCB (connection of the wallbox to the electricity grid is estab-
lished).
When the wallbox is reconnected to the electricity grid, it will initiate the start-up procedure: This
includes an internal test of the electronics to ensure correct functioning. The internal check routine is
indicated by the LEDs on the front of the wallbox as follows.
LED display Description
All three LEDs flash once …
... and then go out.

smart Wallbox Preparations, installation and taking into operation 13
LED display Description
Then, the blue LED and the green LED flash to indicate the cur-
rent version of the software (not relevant for operation).
On completion the blue LED flashes every 5 seconds, the green LED and the red LED go out. The
vehicle can now be connected for charging. The charging procedure itself is described in the operating
manual included.
PLEASE NOTE!
To complete electrical installation, the protective devices of the wallbox must be checked in
testing mode for correct functioning. Testing mode is described in section “Glossary & Defi-
nitions.” on page 27 and following.

‡ Error detection and solutions.
Should a malfunction occur during operation of the smart Wallbox, this is shown by the indicator LEDs
on the lower part of the housing cover as an error code. To indicate certain operating states, the LEDs
may...
... be illuminated
(continuous ON) ... flash ... be extinguished (continuous OFF).
The following chapter describes how you recognize operating states as well as error codes and which
measures you can take to resolve them.
Operational disruptions and solutions.
For secure operation, the wallbox must be protected by external MCB(s) and RCCB in the domestic power
supply. To take suitable measures and restore operation in case of malfunction, you must first clearly
identify the type of error. The following errors may occur:
Type of error Possible cause Suggested solution
LEDs are not
functioning.
The wallbox does not
have a power supply.
The power supply is interrupted within the domestic
electrical infrastructure: Check the upstream MCB(s)
and RCCB and switch them back on if required. If the
error repeats or occurs permanently, contact your lo-
cal smart technical support.
The wallbox has not
been connected in ac-
cordance with the re-
spective type of mains
power connection for
the country of instal-
lation.
Check your mains connection scheme using the over-
view of country-specific mains connection schemes on
page 29 in this manual or on the www.yourwallbox.de
website using the following link:
www.yourwallbox.de/Mains_Connection_Schemes
If necessary, please change your mains connection
scheme according to this overview.
An internal fault has
occurred in the wallbox.
The wallbox must be replaced. In this case, please con-
tact your local smart technical support.
The electric vehicle
is not recognized.
The charging cable is
not properly plugged
into the vehicle or the
wallbox.
Remove the charging connector from the vehicle and
plug it back in: Should the error persist, check the
Mode 3 charging cable and contact your local smart
technical support.
The indicator LEDs
show an error
message.
The wallbox detects a
malfunction.
Please reinitiate the charging procedure: If the error
repeats or occurs permanently, take the wallbox out
of operation (see “Taking the product out of and back
into operation.” on page 21) and contact your local
smart technical support.
03

smart Wallbox Error detection and solutions 15
PLEASE NOTE!
Should the power supply be faulty, please take the wallbox out of operation (see “Taking
the product out of and back into operation.” on page 21) and contact your local smart
technical support.
Error codes and solutions.
To represent certain errors, the indicator LEDs will illuminate and flash in a specific, repeating pat-
tern. Error codes F1 to F10 are displayed at 200 ms intervals: LEDs may be illuminated or extinguished
permanently, or may flash for 200 ms. You can find the correlations between visual display and errors
in the following list:
200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms Description
Error F1: The main contactor of the wallbox does not
open.
The green LED flashes four times, the blue LED
is OFF, the red LED is continuously ON.
Error F2: The firmware has detected a disallowed op-
erating state during the initial or periodic self-test.
The green LED flashes three times, then the
blue LED flashes once, the red LED is continu-
ously ON.
Solution: In both cases, switch the power supply off and then back on again. If the error continues to
occur, take the wallbox out of operation (see “Taking the product out of and back into operation.” on page
21) and contact your local smart technical support.
200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms Description
Error F3: The internal DC fault current module has de-
tected a DC fault current.
The green and blue LEDs alternately flash twice
each, the red LED is continuously ON.
Solution: If the error occurs for the first time, the charging procedure is interrupted for 30 seconds and
then restarted automatically. If the error occurs again immediately, the charging procedure is termi-
nated: a new charging procedure is only possible after disconnecting the vehicle from the wallbox.
There is possibly an electrical fault in the charging system of the vehicle. Do not charge the vehicle and
immediately contact a qualified specialist repairer. In addition, always consider the notices provided in
the operating manual of the vehicle.

200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms Description
Error F7: The vehicle demands a charging procedure
with ventilation.
The blue LED flashes twice, the green LED is
OFF, the red LED is continuously ON.
Solution: The wallbox automatically reinitiates the charging procedure every 60 seconds: If the error
continues to occur, please contact your local smart technical support. Charging vehicles that require
ventilation during the charging procedure is not possible with the smart Wallbox.
200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms Description
Error F8: A short circuit has been detected between
the pilot contact CP and the protective earth PE or the
communication interface of the vehicle is faulty.
The green LED flashes twice, the blue LED is
OFF, the red LED is continuously ON.
Solution: The wallbox automatically reinitiates the charging procedure every 60 seconds: If the error
continues to occur, check the Mode 3 charging cable. If the cable does not show signs of damage, the
vehicle must be checked: Please contact a qualified specialist repairer.
200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms Description
Error F9: The electrical current monitoring module
has detected that the charging current is exceeding
the preset maximum current.
The green LED flashes four times, every fourth
time the blue LED also flashes, the red LED is
continuously ON.
Solution: The wallbox automatically reinitiates the charging procedure every 60 seconds: If the error
continues to occur, the Mode 3 charging cable or the vehicle must be checked: Please contact a qualified
specialist repairer.
200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms 200 ms Description
Error F10: The temperature monitor has detected a
temperature above 80° Celsius inside the housing.
The green LED flashes four times, the blue LED
also flashes every third and fourth time and the
red LED is continuously ON.
Solution: The temperature monitor interrupts the charging procedure.
> After 10 minutes, the charging procedure is automatically reinitiated if the temperature inside the
housing has fallen to below 70° Celsius.