SMART Board 4000 Series Instructions for use

Was this document helpful?
smarttech.com/docfeedback/171035
Installation best practices
for SMARTproducts

smarttech.com/kb/171035
Legal disclaimer
The information in this document is provided “as is.” Results obtained from the use of this information are without warranty of any kind, express or implied,
including but not limited to, warranties of performance, merchantability and fitness for a particular purpose. In no event will SMART, its agents or employees be
liable for any decision made or action taken in reliance on the information in this document or for any consequential, special or similar damages, even if advised of
the possibility of such damages.
Trademark notice
SMARTBoard, SMARTTable, SMART Room System, SMARTNotebook, SMART Meeting Pro, SMARTkapp, LightRaise, smarttech, the SMART logo and all SMART
taglines are trademarks or registered trademarks of SMARTTechnologiesULC in the U.S. and/or other countries. Skype is either a registered trademark or
trademark of Microsoft Corporation in the United States and/or other countries. All other third-party product and company names may be trademarks of their
respective owners.
Copyright notice
© 2016–2019SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system
or translated into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to
change without notice and does not represent a commitment on the part of SMART.
This product and/or use thereof is covered by one or more of the following U.S. patents:
www.smarttech.com/patents
03/2019

i smarttech.com/kb/171035
Contents
Chapter 1: Welcome 1
Chapter 2: Installing the product 3
Moving the SMART product to the installation site 3
Installing the SMART product on a wall 7
Installing the SMART product on a stand 16
Considering power management and roomcontrol systems 19
Chapter 3: Configuring the product 21
Calibrating and orienting the SMART product 21
Setting connected devices’ resolutions and refresh rates 22
Configuring the SMART product for the best audio performance 24
Completing other configuration tasks 29
Chapter 4: Product accessories 31
OPS computers 31
Room cameras 33
Speakers 35
Microphones 36
Room controls 38
Chapter 5: Cables and connectors 39
Cable best practices 40
Power cables 42
Analog audio cables and connectors 43
Digital audio cables and connectors 46
RS-232 cables and connectors 47
DVI cables and connectors 48
VGA cables and connectors 50
HDMI cables and connectors 51
Display Port cables and connectors 54
USB cables and connectors 55
Ethernet (network) cables and connectors 58
Chapter 6: Cable accessories 61
Cable adapters and converters 61
Couplers and extenders 63
USB cable extenders 63
Video cable extenders 65

CONTENTS
ii smarttech.com/kb/171035
Source switching 66
Appendix A: Third-party referrals 69
Appendix B: SMART reliability testing 71
Cable standards testing 71
Mechanical, electrical and safety standards testing 72
Glossary 73

Chapter 1
1 smarttech.com/kb/171035
Chapter 1: Welcome
This document provides guidance for installing the following SMARTproducts:
lSMART Board® interactive whiteboards
lSMARTBoard interactive whiteboard systems (with projectors)
lSMARTBoard 4000, 8000i-G3 and 8000i-G4 series interactive flat panels
lSMARTRoom System™ for Skype® for Business
lSMARTRoom System™ with SMART Meeting Pro® software
lLightRaise® interactive projectors
lSMARTkapp® boards
lSMARTTable® interactive learning centers
It describes best practices and the standard tasks and equipment needed for a successful
equipment installation.
NOTE
For similar information about newer SMARTproducts, refer to those SMARTproducts’ “Installing
and maintaining” sections in smarttech.com/support.
This document also provides guidance for those who wish to deviate from a standard installation
by including third-party equipment. SMART describes an installation that deviates from a standard
equipment installation as a “non-standard installation.”
Because SMART has no control over products manufactured by a third party, SMART can not make
recommendations regarding the use of specific third-party equipment with SMARTproducts.
However, SMART has compiled a list of companies that are likely to be able to provide assistance
in these areas. These referrals are found in Appendix A: Third-party referrals on page69.
Contact your installer, reseller or equipment manufacturer for support with equipment you use as
part of a non-standard installation. SMART can not provide support beyond that which is presented
in this document.

CHAPTER 1
WELCOME
2 smarttech.com/kb/171035
IMPORTANT
lModifications to any SMART product, accessories, components or included cables voids
the SMARTproduct’s warranty.
lThe use of any third-party product in combination with a SMART product is at your own risk.
lSMART strongly recommends that you test third-party components or adapters before
installation. Consult your certified reseller for assistance.

Chapter 2
3 smarttech.com/kb/171035
Chapter 2: Installing the product
Moving the SMART product to the installation site 3
Using transportation aides 4
Accommodating doorways, hallways and elevators 4
Dealing with cracked, chipped or shattered glass 5
Saving the original packaging 6
Installing the SMART product on a wall 7
Choosing a location 7
Choosing a height 9
Assessing the wall 9
Wall flatness 10
Wall type 11
Engineering analysis 12
Selecting mounting hardware 12
Selecting tools 13
Selecting a wall mount 13
Mounting the SMART product 15
Mounting multiple SMARTproducts 16
Installing the SMART product on a stand 16
Using SMART mobile stands 17
Using a third-party stand 17
Considering power management and roomcontrol systems 19
About the SMARTproduct’s power management capabilities 19
About presence detection sensors 19
Integrating the SMART product with a room control system 20
Moving the SMART product to the installation site
After your organization receives the SMART product, you need to move it to the place where you
plan to install it.
On occasion, you might also need to move the SMART product to another location after initially
installingit.

CHAPTER 2
INSTALLING THE PRODUCT
4 smarttech.com/kb/171035
IMPORTANT
lMove the SMART product at your own risk. SMART cannot accept liability for damages or
injury that occur during the SMARTproduct’s transportation.
lWhen moving the SMART product, do the following:
oFollow local safety regulations and standards.
oKeep the SMART product in its original packaging.
oMove the SMART product so that its top frame faces up.
oHave at least two people move the SMART product.
TIP
SMARTproduct packaging may be labeled to indicate which side is the front. Look for “FRONT”
on the packaging to help orient the box during transportation.
Using transportation aides
You can use the following aides to move the SMART product:
lCart
lFurniture dolly
lMechanical lift
NOTE
Larger, heavier models feature eyebolt mounting holes for use
with a mechanical lift. Refer to these models’ installation
instructions for information about using a mechanical lift.
Accommodating doorways, hallways and elevators
In some situations, you might need to remove the SMART product from its packaging to move it
through narrow doorways or hallways or on to an elevator. In these situations, SMART recommends

CHAPTER 2
INSTALLING THE PRODUCT
5 smarttech.com/kb/171035
that you keep the foam pieces on the bottom corners of the SMART product. These foam pieces
protect the SMART product if you need to set it down during transportation.
You might also need to rotate the SMART product so that its top frame faces to the side. You can
do this during transportation, but when you install the SMART product, it must be in landscape
orientation (with the top frame facing up).
CAUTION
Never rest a SMART Board 8000i-G4 series interactive flat panel directly on its bottom edge.
This can damage the interactive flat panel’s speakers or touch system. Feet attached to the
bottom of the interactive flat panel must be extended past the bottom frame before the
interactive flat panel is set down.
Dealing with cracked, chipped or shattered glass
The SMART product contains safety-tempered glass. Although this glass is heat-strengthened to
help withstand impacts, the glass can crack, chip or shatter if struck with enough force. (Safety
glass is designed to break into small pieces rather than sharp shards if it is broken.) Temperature
changes can cause a minor crack or chip to become worse, possibly causing the glass to shatter.
See the knowledge base article, Shattered glass on an interactive display, for information about
conditions that can cause the SMARTproduct’s glass to shatter even when it’s not in use.
If the SMARTproduct’s glass is cracked or chipped, have it professionally inspected and repaired
at a SMART authorized repair center. If the SMARTproduct’s glass shatters, carefully clean up the
area and have the SMART product repaired or replaced.

CHAPTER 2
INSTALLING THE PRODUCT
6 smarttech.com/kb/171035
CAUTION
For safety and to prevent further damage, do not continue to install or use the SMART product if
its glass is cracked, chipped or shattered.
Saving the original packaging
Save the original packaging to repack the SMART product with as much of the original packaging
as possible in case you need to move the SMART product again after you initially install it. This
packaging was designed to provide the best possible protection against shock and vibration.
CAUTION
Move the SMART product only in the original packaging or replacement packaging purchased
from your authorized SMART reseller. Moving the SMART product without correct packaging can
lead to product damage and voids the warranty.
NOTE
If the original packaging isn’t available, you can purchase the same packaging directly from your
authorized SMART reseller (smarttech.com/where).

CHAPTER 2
INSTALLING THE PRODUCT
7 smarttech.com/kb/171035
Installing the SMART product on a wall
Typically, you install the SMART product on a wall in a classroom or meeting space.
Choosing a location
ASMART product is typically installed at the room’s focal point, such as at the front of a classroom
or meeting space.
Selecting an appropriate location for the SMART product is crucial for ensuring the best possible
experience with the product. Consider the following factors as you choose a location:
Factor Considerations
Room setup lThe location allows users, including those in wheelchairs, access to the
SMART product.
Refer to local regulations regarding accessibility.
lThe location allows for multiple users to access the SMART product at a
time.
lThe location accommodates room traffic patterns, and there are no
tripping hazards.
lThe SMART product is not installed where it could be hit by a door or
gate.
lThere are no nearby shelving units, desks or other furniture that has
doors or drawers that could hit the SMART product.
lFurniture, wall décor and other room features, such as light switches and
thermostats, do not block the SMART product or are blocked by it. (You
might be able to move some of these room features to accommodate
the SMART product.)
Power and other
connections
lThe location is close to the following:
oA power outlet
oA network outlet (if you plan to use a wired network connection)
oA room computer (if you plan to connect a room computer)
oExternal audio systems and other devices that you want to connect
to the SMART product
NOTES
oIf the location is not near a power outlet, consult an electrician for
the power setup you need.
oDetermine if you’ll need additional equipment, such as power
bars, additional cables or cable extenders.
lThe location is not where the mains power supply enters the building.

CHAPTER 2
INSTALLING THE PRODUCT
8 smarttech.com/kb/171035
Factor Considerations
Visibility The SMARTproduct’s screen is clearly visible to all users in the room.
SMART recommends users sit within a 178° viewing area:
NOTE
The viewing area depends on the SMARTproduct’s resolution and a
variety of other factors. For more information, see the knowledge
base article, Recommended viewing distances and viewing angles for
SMARTBoard interactive flat panels.
Lighting The location is not near bright light sources, such as windows or strong
overhead lighting.
Risks of light Interference include:
oReduced visibility: Light sources can cause glare on the
SMARTproduct’s screen, reducing its visibility.
oTouch system interference: Many SMARTproducts use infrared (IR)
light as a key component of the touch system. Strong light that hits
the SMARTproduct’s screen directly can cause interference with
the touch system and prevent the SMART product from working
properly.
TIP
To reduce light interference, install blinds or shades on windows or
skylights and install switches to dim or turn off any lights shining
directly on the SMARTproduct’s screen. Keep in mind that sunlight
can come through windows at different angles at different times of the
year.
Acoustics The room has good acoustics (see Room acoustics on page24).

CHAPTER 2
INSTALLING THE PRODUCT
9 smarttech.com/kb/171035
Factor Considerations
Environment and
ventilation
lThe location meets the environmental requirements in the
SMARTproduct’s specifications.
lThe SMART product isn’t subjected to strong vibrations or dust.
lVentilation systems don’t blow air directly on the SMART product.
lThere is adequate ventilation or air conditioning around the SMART
product so that heat can flow away from it and the mounting equipment.
SMARTrecommends at least 2" (5 cm) of space on all sides of the
SMART product for proper airflow.
lIf you plan to install the SMART product in a recessed area, there is at
least 4"(10cm) of space between the SMART product and the recessed
walls to enable ventilation and cooling.
Choosing a height
Consider the general height of the user community when you choose the height for the SMART
product.
SMART recommends that you mount the SMART product so that its top is 6'5" (1.9m) from the
floor.
NOTE
If participants will be sitting at a steep angle (such as in a lecture hall), you may have to adjust the
installation height or angle.
Assessing the wall
Be sure the wall you’re installing the SMART product on can support the weight of the SMART
product and mounting equipment. If the wall can’t support the weight of the SMART product and
mounting equipment, consider using a SMART wall stand to transfer some of the weight from the
wall to the floor (see smarttech.com/accessories).

CHAPTER 2
INSTALLING THE PRODUCT
10 smarttech.com/kb/171035
NOTE
Refer to the SMARTproduct’s specifications for its weight.
In some situations, you may need to request an engineering analysis to determine if the wall can
support the SMART product.
Wall flatness
Although a wall might appear to be completely flat, it might have a degree of variation, depending
on how it is constructed. Installing the SMART product on a wall with a large variance can lead to
issues with the SMARTproduct’s touch system, and in extreme cases can damage the SMART
product. The area of the wall where you will mount the SMART product should be no more than
3/16" (5 mm) off plumb horizontally and vertically.
To evaluate the wall’s flatness
1. Place an object that has a long flat edge of at least 3' (1 m), such as a meter stick or level,
across the wall where the SMART product will be mounted.
2. Look along the object to find places where there is a gap between the object’s edge and the
wall’s surface.
3. Measure any gaps to see if they exceed 3/16" (5 mm). If a gap is wider than 3/16" (5 mm), this
indicates the wall is not flat enough for mounting aSMART product.
4. Repeat steps 1–3, this time placing the object’s flat edge diagonally across the wall in the
other direction (if you previously placed the object diagonally from the top-left to the
bottom-right, place the object from the top-right to the bottom-left).
TIP
Gaps located at the center of the object indicate a concave wall, while gaps located on
both ends of the object indicate a convex wall (consequently, the object may make a
“rocking” motion). Walls with a significant degree of concavity or convexity may require the
use of shims with the mounting hardware.

CHAPTER 2
INSTALLING THE PRODUCT
11 smarttech.com/kb/171035
Wall type
The type of wall affects how you can mount the SMART product. The following table identifies wall
types and provides guidance for mounting.
Wall type Details
Drywall over
woodstuds
lCan be load or non-load bearing
lCan carry weight when constructed as a load-bearing wall
lMounting must attach to three wood studs
lPilot holes should be drilled into the wood studs. These holes
should be no larger than the diameter of the screw’s body to
ensure the screw’s thread gains as much traction in the wood studs
as possible
Drywall over
steelstuds
lCommonly non-load bearing
lCan not support the wall-mounted SMART product without
additional support (for example, a wall stand that helps support the
SMARTproduct’s weight)
lMounting must attach to the steel studs
Solid concrete lCan be load or non-load bearing
lCan carry weight when constructed as a load-bearing wall
lMust have at least 3" (7.6 cm) between adjacent fasteners
Concrete masonry unit
or brick
lCan be load or non-load bearing
lCan carry weight when constructed as a load-bearing wall
lUse only one masonry or brick fastener per block
lDo not anchor mounting hardware in mortar or grout
Modular panels lCan be load or non-load bearing
lCan carry weight when constructed as a load-bearing wall
lIf non-load-bearing, might not support the wall-mounted SMART
product without additional support (for example, a wall stand that
helps support the SMARTproduct’s weight)

CHAPTER 2
INSTALLING THE PRODUCT
12 smarttech.com/kb/171035
Engineering analysis
An engineering (structural) analysis may be necessary for determining if a wall can support the
SMART product. Get an engineering analysis if:
lYou can not find the wall’s studs
using appropriate tools, such as a
stud finder
lYou are unsure of the wall’s
construction and the person in
charge of the building can not
answer your questions
lThe wall is not connected at both the floor and ceiling
lThe wall is a modular panel system
lThe wall is also bearing the weight of additional hardware or furniture (such as cabinets or
bookshelves)
lThere are special zoning requirements (for example, earthquakes)
lThe wall exceeds typical construction practices (for example, taller than 8' or 2.4 m)
Selecting mounting hardware
The mounting hardware required for installation varies according to the type of wall onto which the
SMART product is being mounted.
This table describes different types of hardware and the types of wall on which it’s appropriate for
use.
Wall type Mounting hardware Details
Drywall over
woodstuds
Wood and lag screws Threads on these screws are widely spaced.
These screws have wider threads.
Drywall over
steelstuds
Toggle bolts and
butterfly anchors
These bolts/anchors have “wings” that open
inside a hollow wall, bracing against the wall to
secure the fastener.
IMPORTANT
SMART does not recommend using metal
screws.
Solid concrete,
concrete masonry unit
or brick
Concrete screws and
anchors
These screws typically have alternating high
and low threads and can be designed for use
with a sleeved insert.

CHAPTER 2
INSTALLING THE PRODUCT
13 smarttech.com/kb/171035
Additional hardware may be required for the installation of the SMART product. This hardware can
include:
lFasteners
lWashers
lWall anchors
If possible, use the hardware that comes with the SMART product. Consult the installation
instructions or the manufacturer of third-party mounting hardware for guidance on the type of
hardware to use with the wall type.
NOTE
Some SMARTproducts do not include mounting hardware. Consult the SMARTproduct’s
installation instructions for a complete list of included hardware.
Selecting tools
Tools commonly used in the installation of aSMART product include:
lDrill and drill bits
lLevel
lStud finder
lScrew drivers
lTape measure
lHole saw
Although SMARTproducts typically don’t include the tools used for installation, the installation
instructions list the tools you’ll need.
Selecting a wall mount
It is always best to mount the SMART product on a wall. If the wall can’t support the
SMARTproduct’s weight, you can use additional hardware to transfer some of the weight to the
floor.

CHAPTER 2
INSTALLING THE PRODUCT
14 smarttech.com/kb/171035
SMART offers two wall mounts for SMARTBoard
interactive flat panels: WM-SBID-501 and
WM-SBID-502. Most interactive flat panels can use
the WM-SBID-501, while the WM-SBID-502 is for
larger and heavier interactive flat panels, such as
the SMART Board 8084i-G4 interactive flat panel.
These mounts can be purchased separately or as
part of a SMART Wall Stand Kit (WSK-Single or
WSK-Dual).
These wall-stand kits are not free-standing mounts;
they still require a wall that can support the
SMARTproduct’s weight.
SMART offers other mounting options for SMARTBoard interactive whiteboards, including:
lSMART Height Adjustable Wall Mount UX/UF
lSMART Height Adjustable Wall Mount 600i3
lFixed Unit Wall Mount
If you choose a third-party option rather than one of SMART’s mounting options, be sure the wall
mount can support the SMARTproduct’s weight as well as the weight of any attached accessories
and can accommodate the SMARTproduct’s dimensions.
IMPORTANT
It is crucial to correctly assess the load (weight) requirements of a system. SMART is not
responsible for incorrect load assessments.
Although mounts for consumer-grade, non-interactive displays are often rated based on the
display’s size, the mounts might not be sufficient for interactive displays of equal dimensions.
Interactive displays include additional internal components and may also have accessories (for
example, audio systems and cameras) that add to the total size and weight.

CHAPTER 2
INSTALLING THE PRODUCT
15 smarttech.com/kb/171035
Look for wall mounts that meet the following requirements:
Requirement Details
Support the wall type Determine the types of fasteners and mounting materials that are
needed based on the wall’s structure and the total weight (the SMART
product and its accessories and additional components).
SMART makes the following recommendations to help you properly
assess the wall:
lHave a qualified technician assess the installation wall.
lTalk to the building facilities group about the wall’s construction.
lIf you’re still not sure of the wall’s suitability, consult a construction
contractor or the wall’s manufacturer.
If you still can’t get suitable answers, have an engineering analysis
performed for the wall.
Approved by a
regulatory body
Use only mounts that have an Underwriter Laboratories (UL) or similar
approval marking. This approval indicates that an independent body has
tested the mount for proper adherence to safety considerations. If the
mount is not approved by a regulatory body, it may fail to support the
SMART product.
Allow for adequate
ventilation
Consider air flow and ventilation when choosing mounting hardware.
The SMART product should have at least 2" (5 cm) of clearance on all
sides or 4" (10 cm) if the SMART product is installed in a recessed area.
Mounting the SMART product
The electrical and mechanical components of aSMART product are designed to work properly
when the SMART product is mounted in the orientation described in its installation instructions.
Mounting the SMART product in a different orientation can cause malfunctions and will void the
SMARTproduct’s warranty.
SMARTproducts are designed for vertical mounting only: 90° relative to the floor, plus or minus
5°–15° for tolerance, depending on the SMART product (consult the SMARTproduct’s
documentation). SMART doesn’t support mounting SMARTproducts at other angles or in a
horizontal orientation.
There are a number of potential hazards of mounting aSMART product in a non-standard
orientation or angle:
lMounting aSMART product horizontally (like a table top) can cause the glass to sag, damaging
the SMART product or interfering with the SMARTproduct’s touch system.

CHAPTER 2
INSTALLING THE PRODUCT
16 smarttech.com/kb/171035
lNon-standard orientation can affect ventilation, creating hotpots in equipment, premature
failures and, in SMARTproducts that use projectors, exploding projector bulbs.
TIP
The only SMART product that supports a horizontal orientation is the SMART Table interactive
learning center.
Mounting multiple SMARTproducts
A multiple-SMART product configuration can include two or more SMARTproducts in a variety of
arrangements. SMART recommends that you mount no more than three SMARTproducts side by
side.
NOTE
Different SMARTproducts support multiple-SMART product configurations to varying degrees.
Consult aSMARTproduct’s documentation before including it in a multiple-SMART product
configuration.
Although a computer can support up to 16 touch-sensitive SMARTproducts, the demands on the
computer and graphics card increase as you add more SMARTproducts. If you want to use more
than three SMARTproducts, SMART recommends that you work closely with an experienced
installer.
Installing the SMART product on a stand
If you want to move the SMART product from place to place or if it’s not possible to install the
SMART product on a wall, you can install it on a stand.
NOTE
SMART does not recommend using mobile stands with SMARTproducts that include multiple
components and cables, such as the SMART Room System. Cables and table equipment
(including microphones and speakerphones) can be damaged easily and are difficult to manage.
Contact SMART Support for advice if you choose to use a mobile stand with components in
addition to the SMART product. Any damage to components that results from being mounted on
a mobile stand will likely not be covered by the warranty.