SMART Board 4000 Series Instructions for use

Was this document helpful?
smarttech.com/docfeedback/171035
Installation best practices
for SMARTproducts

smarttech.com/kb/171035
Legal disclaimer
The information in this document is provided “as is.” Results obtained from the use of this information are without warranty of any kind, express or implied,
including but not limited to, warranties of performance, merchantability and fitness for a particular purpose. In no event will SMART, its agents or employees be
liable for any decision made or action taken in reliance on the information in this document or for any consequential, special or similar damages, even if advised of
the possibility of such damages.
Trademark notice
SMARTBoard, SMARTTable, SMART Room System, SMARTNotebook, SMART Meeting Pro, SMARTkapp, LightRaise, smarttech, the SMART logo and all SMART
taglines are trademarks or registered trademarks of SMARTTechnologiesULC in the U.S. and/or other countries. Skype is either a registered trademark or
trademark of Microsoft Corporation in the United States and/or other countries. All other third-party product and company names may be trademarks of their
respective owners.
Copyright notice
© 2016–2019SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system
or translated into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to
change without notice and does not represent a commitment on the part of SMART.
This product and/or use thereof is covered by one or more of the following U.S. patents:
www.smarttech.com/patents
03/2019

i smarttech.com/kb/171035
Contents
Chapter 1: Welcome 1
Chapter 2: Installing the product 3
Moving the SMART product to the installation site 3
Installing the SMART product on a wall 7
Installing the SMART product on a stand 16
Considering power management and roomcontrol systems 19
Chapter 3: Configuring the product 21
Calibrating and orienting the SMART product 21
Setting connected devices’ resolutions and refresh rates 22
Configuring the SMART product for the best audio performance 24
Completing other configuration tasks 29
Chapter 4: Product accessories 31
OPS computers 31
Room cameras 33
Speakers 35
Microphones 36
Room controls 38
Chapter 5: Cables and connectors 39
Cable best practices 40
Power cables 42
Analog audio cables and connectors 43
Digital audio cables and connectors 46
RS-232 cables and connectors 47
DVI cables and connectors 48
VGA cables and connectors 50
HDMI cables and connectors 51
Display Port cables and connectors 54
USB cables and connectors 55
Ethernet (network) cables and connectors 58
Chapter 6: Cable accessories 61
Cable adapters and converters 61
Couplers and extenders 63
USB cable extenders 63
Video cable extenders 65

CONTENTS
ii smarttech.com/kb/171035
Source switching 66
Appendix A: Third-party referrals 69
Appendix B: SMART reliability testing 71
Cable standards testing 71
Mechanical, electrical and safety standards testing 72
Glossary 73

Chapter 1
1 smarttech.com/kb/171035
Chapter 1: Welcome
This document provides guidance for installing the following SMARTproducts:
lSMART Board® interactive whiteboards
lSMARTBoard interactive whiteboard systems (with projectors)
lSMARTBoard 4000, 8000i-G3 and 8000i-G4 series interactive flat panels
lSMARTRoom System™ for Skype® for Business
lSMARTRoom System™ with SMART Meeting Pro® software
lLightRaise® interactive projectors
lSMARTkapp® boards
lSMARTTable® interactive learning centers
It describes best practices and the standard tasks and equipment needed for a successful
equipment installation.
NOTE
For similar information about newer SMARTproducts, refer to those SMARTproducts’ “Installing
and maintaining” sections in smarttech.com/support.
This document also provides guidance for those who wish to deviate from a standard installation
by including third-party equipment. SMART describes an installation that deviates from a standard
equipment installation as a “non-standard installation.”
Because SMART has no control over products manufactured by a third party, SMART can not make
recommendations regarding the use of specific third-party equipment with SMARTproducts.
However, SMART has compiled a list of companies that are likely to be able to provide assistance
in these areas. These referrals are found in Appendix A: Third-party referrals on page69.
Contact your installer, reseller or equipment manufacturer for support with equipment you use as
part of a non-standard installation. SMART can not provide support beyond that which is presented
in this document.

CHAPTER 1
WELCOME
2 smarttech.com/kb/171035
IMPORTANT
lModifications to any SMART product, accessories, components or included cables voids
the SMARTproduct’s warranty.
lThe use of any third-party product in combination with a SMART product is at your own risk.
lSMART strongly recommends that you test third-party components or adapters before
installation. Consult your certified reseller for assistance.

Chapter 2
3 smarttech.com/kb/171035
Chapter 2: Installing the product
Moving the SMART product to the installation site 3
Using transportation aides 4
Accommodating doorways, hallways and elevators 4
Dealing with cracked, chipped or shattered glass 5
Saving the original packaging 6
Installing the SMART product on a wall 7
Choosing a location 7
Choosing a height 9
Assessing the wall 9
Wall flatness 10
Wall type 11
Engineering analysis 12
Selecting mounting hardware 12
Selecting tools 13
Selecting a wall mount 13
Mounting the SMART product 15
Mounting multiple SMARTproducts 16
Installing the SMART product on a stand 16
Using SMART mobile stands 17
Using a third-party stand 17
Considering power management and roomcontrol systems 19
About the SMARTproduct’s power management capabilities 19
About presence detection sensors 19
Integrating the SMART product with a room control system 20
Moving the SMART product to the installation site
After your organization receives the SMART product, you need to move it to the place where you
plan to install it.
On occasion, you might also need to move the SMART product to another location after initially
installingit.

CHAPTER 2
INSTALLING THE PRODUCT
4 smarttech.com/kb/171035
IMPORTANT
lMove the SMART product at your own risk. SMART cannot accept liability for damages or
injury that occur during the SMARTproduct’s transportation.
lWhen moving the SMART product, do the following:
oFollow local safety regulations and standards.
oKeep the SMART product in its original packaging.
oMove the SMART product so that its top frame faces up.
oHave at least two people move the SMART product.
TIP
SMARTproduct packaging may be labeled to indicate which side is the front. Look for “FRONT”
on the packaging to help orient the box during transportation.
Using transportation aides
You can use the following aides to move the SMART product:
lCart
lFurniture dolly
lMechanical lift
NOTE
Larger, heavier models feature eyebolt mounting holes for use
with a mechanical lift. Refer to these models’ installation
instructions for information about using a mechanical lift.
Accommodating doorways, hallways and elevators
In some situations, you might need to remove the SMART product from its packaging to move it
through narrow doorways or hallways or on to an elevator. In these situations, SMART recommends

CHAPTER 2
INSTALLING THE PRODUCT
5 smarttech.com/kb/171035
that you keep the foam pieces on the bottom corners of the SMART product. These foam pieces
protect the SMART product if you need to set it down during transportation.
You might also need to rotate the SMART product so that its top frame faces to the side. You can
do this during transportation, but when you install the SMART product, it must be in landscape
orientation (with the top frame facing up).
CAUTION
Never rest a SMART Board 8000i-G4 series interactive flat panel directly on its bottom edge.
This can damage the interactive flat panel’s speakers or touch system. Feet attached to the
bottom of the interactive flat panel must be extended past the bottom frame before the
interactive flat panel is set down.
Dealing with cracked, chipped or shattered glass
The SMART product contains safety-tempered glass. Although this glass is heat-strengthened to
help withstand impacts, the glass can crack, chip or shatter if struck with enough force. (Safety
glass is designed to break into small pieces rather than sharp shards if it is broken.) Temperature
changes can cause a minor crack or chip to become worse, possibly causing the glass to shatter.
See the knowledge base article, Shattered glass on an interactive display, for information about
conditions that can cause the SMARTproduct’s glass to shatter even when it’s not in use.
If the SMARTproduct’s glass is cracked or chipped, have it professionally inspected and repaired
at a SMART authorized repair center. If the SMARTproduct’s glass shatters, carefully clean up the
area and have the SMART product repaired or replaced.

CHAPTER 2
INSTALLING THE PRODUCT
6 smarttech.com/kb/171035
CAUTION
For safety and to prevent further damage, do not continue to install or use the SMART product if
its glass is cracked, chipped or shattered.
Saving the original packaging
Save the original packaging to repack the SMART product with as much of the original packaging
as possible in case you need to move the SMART product again after you initially install it. This
packaging was designed to provide the best possible protection against shock and vibration.
CAUTION
Move the SMART product only in the original packaging or replacement packaging purchased
from your authorized SMART reseller. Moving the SMART product without correct packaging can
lead to product damage and voids the warranty.
NOTE
If the original packaging isn’t available, you can purchase the same packaging directly from your
authorized SMART reseller (smarttech.com/where).