SMART Board 800ix3 User manual

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SMARTBoard® 800ix3
interactive whiteboard systems
CONFIGURATION AND USER’S GUIDE
FOR MODELS 880ix3 AND 885ix3

smarttech.com/kb/170911
FCC warning
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instructions, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at his own expense.
Trademark notice
SMARTBoard, SMARTGoWire, SMARTMeetingPro, DViT, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of
SMARTTechnologiesULC in the U.S. and/or other countries. TexasInstruments, BrilliantColor, DLP, and DLPLink are trademarks of TexasInstruments. Microsoft,
Windows and InternetExplorer are either registered trademarks or trademarks of Microsoft Corporation in the U.S. and/or other countries. Blu-ray is a trademark
of Blu-ray Disc Association. All other third-party product and company names may be trademarks of their respective owners.
Copyright not ice
© 2015SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or
translated into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change
without notice and does not represent a commitment on the part of SMART.
This product and/or use thereof covered by one or more of the following U.S. patents: smarttech.com/patents.
05/2015

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Important information
Before you install and use the SMARTBoard® interactive whiteboard system, read and understand
the safety warnings and precautions in this user’s guide and the included important information
document. These safety warnings and precautions describe the safe and correct operation of the
interactive whiteboard system and its accessories, helping you prevent injuries and equipment
damage. Ensure that the interactive whiteboard system is always used correctly.
In this document, “interactive whiteboard system” refers to the following:
lSMARTBoard 800 series interactive whiteboard
lSMARTU100 or SMARTU100w projector
lAccessories and optional equipment
The projector included with the system is designed to work only with certain SMARTBoard
interactive whiteboard models. Contact your authorized SMART reseller (smarttech.com/where) for
more information.
Safety warnings, cautions and important
information
Installation
WARNING
lFailure to follow the installation instructions shipped with the SMART product could result in
injury and damage to the product.
lTo reduce the risk of fire or electric shock, do not expose the SMART product to rain or
moisture.
lTwo people are required to mount your SMART product because it may be too heavy for
one person to safely maneuver.
When you lift the interactive whiteboard, you and your assistant should stand on either side
of the screen, supporting its weight at the bottom while balancing the top with your other
hand.

IMPORTANT INFORMATION
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lWhen mounting the projector boom on a framed or hollow wall, attach the mounting bracket
to a stud to safely support the projector’s weight. If you use only drywall anchors, the drywall
can fail, resulting in possible injury and damage to the product which may not be covered
by the warranty.
lDo not leave cables on the floor where they can be a tripping hazard. If you must run a cable
over the floor, lay it in a flat, straight line and secure it to the floor with tape or a cable
management strip of a contrasting color. Handle cables carefully and avoid excessive
bending.
CAUTION
lDo not operate this unit immediately after moving it from a cold location to a warm location.
When the unit is exposed to such a change in temperature, moisture can condense on the
lens and crucial internal parts. Allow the system to reach room temperature before
operation to prevent possible damage to the unit.
lDo not place the unit in hot locations, such as near heating equipment. Doing so could cause
a malfunction and shorten the life of the projector.
lAvoid setting up and using the SMART product in an area with excessive levels of dust,
humidity and smoke.
lDo not place your SMART product in direct sunlight or near any appliance that generates a
strong magnetic field.
lIf you need to lean the interactive whiteboard against a wall before you mount it, make sure
it remains in an upright position, resting on the pen tray brackets, which can sustain the
weight of the interactive whiteboard.
Do not rest the interactive whiteboard on its side or on the top of the frame.
lYou must connect the USB cable that came with your SMARTBoard interactive whiteboard
to a computer that has a USB compliant interface and that bears the USB logo. In addition,
the USB source computer must be compliant with CSA/UL/EN 60950 and bear the CE mark
and CSA and/or UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid
damage to the SMARTBoard interactive whiteboard.

IMPORTANT INFORMATION
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IMPORTANT
lUse the SMARTBoard 800ix3 interactive whiteboard system installation guide
(smarttech.com/kb/170885) to install the interactive whiteboard and projector.
lMake sure an electrical socket is near the SMART product and remains easily accessible
during use.
lUsing the SMART product near a TV or radio could cause interference to the images or
sound. If this happens, move the TV or radio away from the projector.
Operation
WARNING
lIf you are using an external audio system, use only the power supply included with that
product. Using the wrong power supply might create a safety hazard or damage the
equipment. If in doubt, refer to the specification sheet for your product to verify the power
supply type.
lDo not climb (or allow children to climb) on a wall- or stand-mounted SMARTBoard
interactive whiteboard.
Do not climb on, hang from or suspend objects from the projector boom.
Climbing on the interactive whiteboard or projector boom could result in injury or
product damage.
lRefer to the safety warnings and precautions published by the projector
manufacturer. Do not stare (or allow children to stare) directly into the projector’s beam of
light.
lDo not touch (or allow children to touch) your projector because it can become extremely
hot during normal operation.
lDo not stand (or allow children to stand) on a chair to touch the surface of the SMARTBoard
product. Instead, safely fix the product at the appropriate height on a wall or use a SMART
height-adjustable floor stand.
lTo prevent injury or product and property damage, use only the mounting hardware
supplied with the SMARTBoard 800 series interactive whiteboard when you install the
product on drywall. The mounting hardware provided with other interactive whiteboards
may not be strong enough to support the weight of SMARTBoard 800 series interactive
whiteboards.

IMPORTANT INFORMATION
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CAUTION
lDo not block the projector’s ventilation slots and openings.
lIf dust or small items prevent pen tray buttons from being pressed or cause constant button
contact, remove the obstructions carefully.
IMPORTANT
lKeep the remote control in a safe place because there is no other way to access menu
options.
lDo not disconnect cables from the ECP to connect peripheral devices because you could
disconnect controls for your interactive whiteboard.
lDisconnect the product from its power source when it’s not used for a long period.
Other precautions
If you’re using a SMARTproduct other than a SMARTBoard interactive whiteboard system, refer to
the product’s installation manual for relevant warnings and maintenance instructions.
Environmental requirements
Before you install the SMARTBoard interactive whiteboard system, review the following
environmental requirements.
Environmental
requirement
Parameter
Operating temperature l41°F to 95°F (5°C to 35°C) from 0' to 6000' (0 m to 1800 m)
l41°F to 86°F (5°C to 30°C) from 6000' to 9800' (1800 m to 3000 m)
Operating temperature
(projector)
lStandard speed: 41°F to 95°F (5°C to 35°C) from 0' to 6000' (0 m to
1800 m)
lHigh speed: 41°F to 86°F (5°C to 30°C) from 6000' to 6800' (1800 m
to 2100 m)
Storage temperature -4°F to 122°F (-20°C to 50°C)
Humidity lUp to 85% storage relative humidity, non-condensing
Up to 85% operating relative humidity, non-condensing
Water and fluid
resistance
lIntended for indoor use only. Doesn’t meet any salt-spray or water
ingress requirements.
lDon’t pour or spray liquids directly onto your interactive whiteboard,
the projector or any of its sub-components.

IMPORTANT INFORMATION
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Environmental
requirement
Parameter
Dust Intended for use in office and classroom environments. Not for
industrial use where heavy dust and pollutants can cause
malfunctions or impaired operation. Periodic cleaning is required in
areas with heavier dust. See Cleaning the projector on page32 for
information on cleaning the projector.
Electrostatic discharge
(ESD)
lEN61000-4-2 severity level 4 for direct and indirect ESD
lNo malfunction or damage up to 8kV (both polarities) with a
330ohm, 150 pF probe (air discharge)
lUnmated connectors meet no malfunction or damage up to 4kV
(both polarities) for direct (contact) discharge
Cables All SMARTBoard interactive whiteboard system cables should be
shielded to prevent potential accidents and degraded video and
audio quality.
Conducted and
radiated emissions
EN55022/CISPR 22, Class A

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Contents
Important information i
Safety warnings, cautions and important information i
Environmental requirements iv
Chapter 1: About the interactive whiteboard system 1
SMARTBoard interactive whiteboard system features 2
Included accessories 4
Optional accessories 5
Chapter 2: Installing the interactive whiteboard system 7
Choosing a location 7
Choosing a height 8
Securing the interactive whiteboard system 9
Routing the cables 9
Installing SMART software 10
Chapter 3: Using the interactive whiteboard system 11
Using the projector 11
Using the interactive whiteboard 27
Using the Extended Control Panel (ECP) 27
Using the optional RCA connector pod 29
Chapter 4: Maintaining the interactive whiteboard system 31
Maintaining the interactive whiteboard 31
Cleaning the projector 32
Focusing and adjusting the projector image 33
Replacing the projector lamp 33
Chapter 5: Troubleshooting the interactive whiteboard system 41
Before you start 42
Determining the interactive whiteboard system’s status 44
Resolving interactive whiteboard issues 46
Resolving projector errors 48
Resolving image issues 49
Resolving audio issues 52
Resolving ECP issues 53
Resolving network communication issues 53
Accessing the service menu 54
Transporting the interactive whiteboard system 55

CONTENTS
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Appendix A: Remotely managing the system through a network interface 57
Web page management 57
Simple Network Management Protocol (SNMP) 65
Appendix B: Remotely managing the system through an RS-232 serial interface 67
Connecting a room control system to the ECP 68
Projector programming commands 69
Appendix C: Integrating other devices 95
Video format 95
Connecting peripheral sources and outputs 101
Appendix D: Remote control code definitions 103
Appendix E: Hardware environmental compliance 105
Waste Electrical and Electronic Equipment and Battery regulations (WEEE and
BatteryDirectives) 105
Batteries 105
Mercury 105
More information 105
Index 107

Chapter 1
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Chapter 1: About the interactive whiteboard
system
SMARTBoard interactive whiteboard system features 2
SMARTBoard 800 series interactive whiteboard 2
SMARTU100 or SMARTU100w projector 3
Extended Control Panel (ECP) 4
Included accessories 4
Remote control 4
Pens 4
Eraser 5
Optional accessories 5
VGA connection kit 5
RCA connector pod 5
The SMARTBoard interactive whiteboard system combines the following components:
lSMARTBoard 800 series interactive whiteboard
lWall-mounted, short-throw SMARTU100 or SMARTU100w projector
lAccessories and optional equipment
This chapter describes the features of the interactive whiteboard and provides information about
product parts and accessories.

CHAPTER 1
ABOUT THE INTERACTIVE WHITEBOARD SYSTEM
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SMARTBoard interactive whiteboard system
features
The SMARTBoard interactive whiteboard system
uses the short-throw, high-offset SMARTU100 or
SMARTU100w projector. When the projector
displays an image from your computer on the touch-
sensitive interactive whiteboard, you can do
everything that you can do at your computer—open
and close applications, scroll through files,
conference with others, create new documents or
edit existing ones, visit websites, play video clips and
more—by touching the screen. Two users can also
draw on the interactive surface at the same time, and
you can use an array of gestures within applications.
This projector also supports video and audio
connections from a variety of devices (including DVD/Blu-ray™ players, VCRs, document cameras
and digital cameras) and can project media from these sources onto the interactive screen.
When you use SMART software with your SMARTBoard interactive whiteboard system, you can
write or draw over the projected computer image in digital ink using a pen tray pen or your finger,
and then save these notes to a .notebook file or directly into any InkAware application.
SMARTBoard 800 series interactive whiteboard
The SMARTBoard 800 series interactive whiteboard, featuring SMART’s proprietary DViT®
(DigitalVisionTouch) technology, is the most intuitive touch-sensitive front projection interactive
whiteboard in the world.
The SMARTBoard 800 series interactive whiteboard performs best with the SMARTU100 or
U100w projector because of its exceptional color performance, aspect ratio, input response and
short-throw image distance.

CHAPTER 1
ABOUT THE INTERACTIVE WHITEBOARD SYSTEM
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Other features of the interactive whiteboard include:
lA modular pen tray that automatically detects
when you pick up a pen tray pen or the eraser
lPen tray buttons that activate the pens’ colors
and the on-screen keyboard, right-click,
Orientation and Help functions
lA durable hard-coated surface that is optimized
for projection and easily cleaned
lA security cable lock feature that enables you to
lock the interactive whiteboard to help safeguard it from theft
For more information about the SMARTBoard interactive whiteboard, see the SMARTBoard 800
series interactive whiteboard user’s guide (smarttech.com/kb/144817).
SMARTU100 or SMARTU100w projector
The SMARTU100 or SMARTU100w projector system includes a short-
throw projector for use with SMARTBoard interactive whiteboards
and a sturdy support system suitable for many different environments.
Other features of the projector system include the following:
lA wall-mounted, high-offset projector engine that uses DLP®
technology by TexasInstruments™, providing BrilliantColor™
performance and Gamma 2.2 correction with SMART
Presentation, Bright Room, Dark Room, sRGB and User modes
lPhilips® ImageCare™ lamp control technology extends lamp life
lPAL, PAL-N, PAL-M, SECAM, NTSC and NTSC 4.43 video system compatibility
lHDMI, Composite,and VESA® RGB video inputs
lUXGA, SXGA+, SXGA, WXGA, XGA, SVGA, VGA video format compatibility
lNative 1024 × 768 resolution (SMARTU100 projector)
OR
Native 1280 × 800 resolution (SMARTU100w projector in 16:10 aspect ratio mode)
lRemote management via a serial RS-232 interface, web page or SNMP
lAn alert broadcast feature that enables administrators to send notification messages to
network-connected projector systems for immediate on-screen display
lProtected cable routing through a cable cover that limits tampering and clutter

CHAPTER 1
ABOUT THE INTERACTIVE WHITEBOARD SYSTEM
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lA secure mounting and installation system that includes the following:
oAn optional projector padlock ring to prevent removal of the projector from the boom
oAccessory mounting hardware for solid masonry or framed wall installations kit (Part
Number 1007416)
oTemplates and instructions for positioning the system safely
Extended Control Panel (ECP)
The projector system ECP attaches to the interactive whiteboard
pen tray. The ECP features controls for power, source selection
and volume adjustment, as well as a USB A receptacle for USB
drives.
Included accessories
The following accessories are included with the interactive whiteboard system.
Remote control
The remote control enables you to control the system and set up your projector. Use
the remote control to access menu options, system information and input selection
options.
Pens
There are two pens included with the interactive whiteboard.
Pick up a pen and press one of the four color buttons on the
pen tray (black, red, green or blue) to select the color of digital
ink you write on the interactive whiteboard.
IMPORTANT
Do not substitute the pens with other items, such as dry-erase markers, if Touch Recognition is
enabled. (Touch Recognition enables you to pick up a pen tray pen, and then write, select or
erase without replacing the pen.)

CHAPTER 1
ABOUT THE INTERACTIVE WHITEBOARD SYSTEM
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Eraser
The eraser resembles a rectangular chalkboard eraser. You can use a
substitute object, as long as it has a similar shape, reflects infrared light
and doesn’t scratch or mark the interactive whiteboard surface.
Optional accessories
You can add a variety of accessories to your interactive whiteboard to best meet your specific
needs. Purchase these items from your authorized SMART reseller (smarttech.com/where).
For more information on accessories, go to smarttech.com/accessories.
VGA connection kit
The VGA connection kit allows you to connect a laptop to the interactive
whiteboard system using a VGA cable. The end of the VGA connection kit can
be attached to either side of the interactive whiteboard or to a wall in a
convenient location.
RCA connector pod
The optional RCA connector pod includes two RCA jacks for dual-channel audio
input and one for composite video input. You can use the RCA connector pod to
connect DVD/Blu-ray players and similar devices (see Using the optional RCA
connector pod on page29).
Purchase this item from your authorized SMART reseller.

Chapter 2
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Chapter 2: Installing the interactive whiteboard
system
Choosing a location 7
Choosing a height 8
Securing the interactive whiteboard system 9
Locking the pen tray to the interactive whiteboard 9
Securing the projector to the boom 9
Routing the cables 9
Installing SMART software 10
Consult the SMARTBoard interactive whiteboard system installation document included with your
product for instructions on how to install and secure the system.
IMPORTANT
Use the SMARTBoard 800ix3 interactive whiteboard system installation guide
(smarttech.com/kb/170885) to install the interactive whiteboard and projector.
This chapter provides additional considerations and details for installing the interactive whiteboard
system.
Choosing a location
Choose a location for the interactive whiteboard system that’s far from bright light sources, such as
windows and strong overhead lighting. IR lighting can cause issues with the performance of the
cameras and can lead to unintentional or missed touches.
Select a wall with a flat, regular surface and sufficient clearance to accommodate the interactive
whiteboard system. Install the projector and your interactive whiteboard on the same flat surface.
For best presentation alignment, mount the interactive whiteboard system in a location that’s
central to your audience’s viewing direction.
For mobile or adjustable installation options, contact your authorized SMART reseller.

CHAPTER 2
INSTALLING THE INTERACTIVE WHITEBOARD SYSTEM
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WARNING
lRefer to the interactive whiteboard system’s specifications (available at
smarttech.com/support) for its weight. Check your local building codes to ensure that your
wall can support this weight, and use appropriate mounting hardware for your wall type.
lIf you are installing the interactive whiteboard system on drywall, use all the included toggle
bolts. If one of the bracket holes aligns with a wall stud, use appropriate hardware in that
hole instead of a toggle bolt.
CAUTION
If you’re replacing a SMARTBoard 500 or 600 series interactive whiteboard with the
SMARTBoard 800 series interactive whiteboard on drywall, you must remove the wall-mount
bracket and mounting hardware and install all the mounting hardware and brackets supplied with
the SMARTBoard 800 series interactive whiteboard instead.
To help ensure that the interactive whiteboard is mounted correctly, make sure the colors of the
wall-mount hanger on the back of the interactive whiteboard and the wall-mount bracket are the
same.
Choosing a height
SMART includes a mounting template with each interactive whiteboard system. If you lose this
template, contact your authorized SMART reseller. Using this template ensures that you can do the
following:
lMount the projector at a safe height for head space clearance, while maintaining enough
space for airflow and installation access above the unit.
lPosition the projector at the correct height above the interactive whiteboard to align the
projected image with the touch screen.
Dimensions on the template recommend a distance from the floor suitable for adults of average
height. Consider the general height of your user community when you choose a location for the
interactive whiteboard.

CHAPTER 2
INSTALLING THE INTERACTIVE WHITEBOARD SYSTEM
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Securing the interactive whiteboard system
This section explains how to secure the different components of the interactive whiteboard
system.
Locking the pen tray to the interactive whiteboard
To learn how to lock the pen tray to the interactive whiteboard, see the SMARTBoard 800 series
interactive whiteboard user’s guide (smarttech.com/kb/144817).
Securing the projector to the boom
The top surface of the projector features a secure metal loop that can accommodate a cable
you’ve secured to the projector boom.
Routing the cables
If the interactive whiteboard uses one mounting bracket, make sure that all projector cables pass
along the top of the bracket and then down the side of the interactive whiteboard.
If the interactive whiteboard uses two mounting brackets, make sure that all projector cables pass
between the brackets. Space the wall-mounting brackets 4" (10.2 cm) apart to provide full support
for the interactive whiteboard’s weight.

CHAPTER 2
INSTALLING THE INTERACTIVE WHITEBOARD SYSTEM
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IMPORTANT
Do not connect the power cable to a power outlet until you have connected all the cables to the
projector and ECP.
Installing SMART software
To access all the features of the interactive whiteboard system, install SMARTsoftware, such as
SMARTMeetingPro® software or SMARTNotebook® collaborative learning software, on the
connected computer.
Download SMARTsoftware from smarttech.com/software. These web pages list the minimum
hardware requirements for each software version. If SMART software is already installed on your
computer, take this opportunity to upgrade the software to ensure compatibility.