Snom ONE IP User manual

Deploying the
snom ONE IP Telephone System
Technical Manual
Kevin Moroz and Robyn Wright
Printed by
Puritan Press, Inc.
Hollis, New Hampshire, USA
Version 1.1

Copyright © 2011 snom technology, Inc.
All rights reserved.
snom® is a registered trademark of snom technology AG and its aliates in the Euro-
pean Union, USA, Japan, South Africa, Australia, China, and certain other countries
and regions. Unless specied otherwise, all trademarks, in particular product names,
are legally protected trademarks of snom technology AG. Other mentioned trademarks
or registered trademarks are the property of their respective manufacturers or owners.
Product specications are subject to change without notice.
Graphics artist: Milla Kesseli
Cover designer: Milla Kesseli
Library of Congress Cataloging-in-Publication Data
Kevin Moroz and Robyn Wright
Deploying the snom ONE IP Telephone System, Version 1.1
ISBN 978-1-884186-46-2
Puritan Press, Inc.
Hollis, New Hampshire, USA
snom.com

Authors
Kevin Moroz has been involved in the communications industries for more than 20
years. Mr. Moroz began his career as a sales engineer with companies like BBN Com-
munications, MediaGate, and Pingtel and later became Director of Engineering at ABP
Technologies. Before coming to snom, Mr. Moroz was COO of pbxnsip. He holds a
B.S. in Management Science from University of Massachusetts and an M.S. in Com-
puter Information Systems from Bentley University.
Robyn Wright has been editing and writing technical documents in the telecommuni-
cations industry for more than 20 years. After the high-tech bubble burst in 2003, she
began exploring other genres and writing projects, including advising undergraduates
in technical writing at UMass Lowell’s College of Engineering. Deploying the snom ONE
IP Telephone System was an unexpected and challenging return to the eld of telecom-
munications. She has a B.A. in English from the University of Massachusetts and is
working toward an M.Ed. in Instructional Design.
Key Contributors
Jonathan Greenwood has created and managed several startups within the telecommu-
nication industry during the past 9 years. Previously a software engineer at Pancredit, he
worked on several major projects within the nancial industry. He transitioned from -
nancial systems software development to telecommunications while at pbxnsip Europe,
where he was responsible for the entire operations for Europe, Middle East, and Africa.
Jonathan is now Managing Director of snom UK Ltd and is also Product Manager for
snom ONE.
David Kirsopp is a technical support engineer and provided professional support to
pbxnsip before coming to snom. David studied IT at TMC Academy in Singapore and
has expertise in improving the services oered by the telecommunications industry as it
embraces the digital age. David is a Microsoft Certied Professional (MCP) and is also
CompTIA A+ certied.
Pradeep Kumar has more than 15 years of experience in the telecommunication in-
dustry working on various VoIP products. He has worked for successful startups, such
as Unisphere Networks, as one of the key members of the media gateway design and de-
velopment group. He has also worked for Siemens Network Convergence group, lead-
ing the SIP-based residential gateway product. He has a B.S. in Electronics & Commu-
nications. He is currently leading the PBX software development for snom.

BRIEF CONTENTS
Part I—Getting Started
1 Getting Started ............................................................................................................ 1
Part II—Administering the System
2 System Settings.........................................................................................................29
3 Administering the Domain........................................................................................83
4 Trunks....................................................................................................................... 113
5 Dial Plans ................................................................................................................. 147
6 Extensions................................................................................................................ 161
7 Park Orbits............................................................................................................... 177
8 Service Flags........................................................................................................... 181
9 Auto Attendant........................................................................................................ 193
10 Hunt Groups............................................................................................................ 215
11 Agent Groups.......................................................................................................... 225
12 Paging ...................................................................................................................... 251
13 Conferencing........................................................................................................... 259
14 IVR Node.................................................................................................................. 271
15 Calling Card Account ............................................................................................ 283
16 Pre-Pay Feature ...................................................................................................... 289
17 Email ......................................................................................................................... 295
18 Audio and Greetings.............................................................................................. 309
19 Buttons..................................................................................................................... 327
20 Plug and Play........................................................................................................... 343
21 Music on Hold......................................................................................................... 375
22 Call Detail Records (CDRs) ................................................................................. 389

Deploying the snom ONE IP Telephone System
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Part III—The User Interface
23 Web Interface ......................................................................................................... 399
24 Star Codes .............................................................................................................. 425
25 Voicemail.................................................................................................................. 447
26 Cell Phones ............................................................................................................. 459
Appendix A. Working with CSV Files............................................................ 475
Appendix B. SIP Overview .............................................................................. 499
Appendix C. snom ONE and Exchange ........................................................ 527
Glossary.................................................................................................................. 535
Index .................................................................................................................... 555

CONTENTS
Part I—Getting Started
1 Getting Started .......................................................................1
About snom ONE .................................................................... 1
Memory/Hardware Requirements ............................................ 2
USB Device .......................................................................... 4
Warnings........................................................................ 4
Standards Conformance ...................................................... 4
Disposal......................................................................... 4
Installing the Software .............................................................. 5
Windows Installations ......................................................... 5
MAC OS Installations ......................................................... 7
Linux Installations ............................................................ 10
Logging In .......................................................................... 14
Login Levels .................................................................. 15
Activating Your License........................................................... 17
Upgrading the Software .......................................................... 17
Manual Software Upgrades (Windows)................................... 18
Mac OS Upgrades........................................................... 19
Linux Upgrades............................................................... 20
Restarting the System............................................................. 20
Restarting From Windows (Service Control Manager).................. 21
Restarting From a Command Line ......................................... 22
Restarting From Mac OS ................................................... 22
Restarting From a Linux Environment...................................... 22
Manually Starting the Service .............................................. 22
When the System Fails to Restart ......................................... 23
Technical Support ................................................................. 24
Documentation ..................................................................... 26
Part II—Administering the System
2 System Settings .................................................................... 29
Directory Structure ................................................................ 33

Deploying the snom ONE IP Telephone System
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Directory Tree ................................................................ 33
Global Configuration File ................................................... 34
Folder Overview.............................................................. 35
Folder Details................................................................. 37
Configuring System Settings..................................................... 42
General........................................................................ 42
Administrator Login .......................................................... 44
Appearance................................................................... 45
Performance .................................................................. 48
SIP Settings .................................................................. 51
Ports................................................................................. 53
HTTP Ports ................................................................... 53
SIP Ports...................................................................... 54
RTP Ports ..................................................................... 56
SNMP ......................................................................... 58
TFTP........................................................................... 59
LDAP .......................................................................... 60
Logging ............................................................................. 60
General Logging ............................................................. 61
Specific Events............................................................... 62
SIP Logging .................................................................. 63
Configuration....................................................................... 66
Save/Restore a Backup ..................................................... 66
Request Configuration ...................................................... 67
Reload Configuration Files.................................................. 67
Schedule a Reboot .......................................................... 68
Certificates ......................................................................... 69
Access List ......................................................................... 72
Web Page Control................................................................. 75
Templates..................................................................... 75
Translation .................................................................... 77
User Page Control ........................................................... 78
3 Administering the Domain........................................................ 83
Naming the Domain................................................................ 84
Changing the Name of the Domain ........................................ 84
Assigning a Domain Administrator............................................... 85
Domains—Default and New ...................................................... 89
Default Domain............................................................... 89

Contents ix
Creating New Domains...................................................... 90
Configuring the Domain........................................................... 93
Accounts Page Display ....................................................101
Recording Defaults .........................................................104
Email Settings ...............................................................104
Midnight Events .............................................................105
Domain Address Book ...........................................................108
Creating a Domain Address Book .......................................109
Searching for Contacts ....................................................111
4 Trunks ...............................................................................113
Trunk Types .......................................................................114
SIP Registrations ...........................................................114
SIP Gateway.................................................................116
Outbound Proxy.............................................................116
Inbounds Calls ....................................................................117
How the System Identifies a Trunk .......................................117
How the System Routes a Call to the Proper Extension.....................119
Basic Routing ...............................................................119
When Regular Expressions are Involved .................................121
Regular Expressions and Direct Inward Dialing (DID) ..................124
Outbound Calls ...................................................................127
Caller-ID .....................................................................127
Generating the ANI .........................................................128
Representing the Source ..................................................129
Creating Trunks ...................................................................130
Configuring Trunks ...............................................................131
General Settings ............................................................131
Outbound Settings .........................................................139
Inbound Settings............................................................141
Connecting Branch Offices Together ..........................................142
Using a Gateway Trunk ....................................................142
Using a SIP Registrations Trunk (SIP Tie Line) .........................144
5 Dial Plans ...........................................................................147
Parts of a Dial Plan ...............................................................148
Key Components............................................................148
Wildcard Patterns ..........................................................151
Regular Expression Matching .............................................152

Deploying the snom ONE IP Telephone System
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Building a Dial Plan...............................................................153
Creating a Dial Plan ........................................................153
Configuring the Dial Plan ..................................................153
Sample Dial Plans ................................................................155
Typical Dial Plan ............................................................155
A Simplified Dial Plan.......................................................156
Dial Plan with Prefix in Front of the Number .............................156
A North American Dial Plan................................................156
Sending Star Codes on a Trunk ..........................................157
Forced Matching ............................................................158
Inter-Domain Dialing..............................................................158
Domains with Non-Overlapping Extensions .............................159
Domains with Overlapping Extensions ...................................159
6 Extensions..........................................................................161
Preparing the User Account.....................................................162
Working with Default Extensions..........................................162
Importing Multiple Extensions (Bulk) .....................................164
Creating a Few New Extensions ..........................................164
Before Registering the Extension...............................................167
Administrator-Only Settings ...............................................167
Registration Settings .......................................................169
Permission Settings ........................................................173
7 Park Orbits .........................................................................177
Creating a Park Orbit ............................................................178
How the Park Orbit Works ......................................................180
Parking Calls ................................................................180
Retrieving Calls .............................................................180
Using a Park Orbit Button .................................................180
8 Service Flags.......................................................................181
Setting up a Service Flag Account .............................................183
Linking a Service Flag to an Account ..........................................186
Method 1: Night Service ..................................................186
Method 2: Message-Only and Voicemail Options .....................188
Setting/Clearing a Service Flag.................................................190
Setting a Manual Service Flag from the Phone..........................190
Setting a Manual Service Flag from the Web Interface ................191