SoftBank Smartphone User manual

■Unauthorized reproduction of this Guide (or any part thereof) is prohibited.
■The information contained in this Guide was correct as of February 2014.
Please be aware that Guide content may be changed without notice.
Prepaid Service Guide【English Version】
for SoftBank Smartphone
March 2014 version
Universal Service System
This system was established to finance essential nationwide public telecommunications services (landlines, public
phones, emergency communications, etc.) by NTT East and NTT West, via pro rata telecom operator contributions to
ensure a fair and stable service environment for all households.
□ What is the Universal Service Fund?
The Universal Service System launch, from January 2007, means all SoftBank Prepaid Service customers will be
assessed and required to pay a fixed Universal Service Fee each time they recharge their phone.*
* For more information, including the fee amount, please consult your local SoftBank Shop staff; call our Customer
Support, or visit our website.
□ Universal Service Fee
The fee borne by each telephone company for each telephone number (unit price for each telephone number) is
reviewed and determined by the Telecommunications Carriers Association (Universal Service Fund administrator) and
subject to revision every six months. For this reason, the telephone charge payable by respective customers based on
such revision is subject to change.
For details, please visit the website of the Telecommunications Carriers Association at (http://www.tca.or.jp/), or
contact the voice recording / fax message service (03-3539-4830, available 24 hours a day).
□ Changes in the Universal Service Fee
Contact Information
SoftBank Customer Support
From SoftBank handset
Please feel free to contact one of the following numbers
with any questions or problems:
From SoftBank handset
General Information（toll-free）
Troubleshooting（toll-free）
From landline 0800-919-0157
From landline 0800-919-0113
24-hour access with live customer support
from 9:00 to 20:00 (Japan time)
1 5 7
1 1 3

1 2
Thank you for using SoftBank Smartphone Prepaid Service. Please read this
guide carefully for best results.
SOFTBANK MOBILE Corp.
To Our Customers Basic Fees None
* The rate is different for International Calls. For more details,
please see our website.
Voice Calling ￥8.58/6 seconds
Flat Rate Domestic Calls
Transmission Rates
Toll-Free Numbers
Service
Telephone Number

Recharge, Balance or Expiration Inquiry, etc.
1400
Customer Support (General Information) 157
Customer Support (Customer Assistance) 113
Police110
Fire or Ambulance119
Maritime Safety Agency118
Usage
Terms 7
Your Call Charges and
Usage Periods
Getting
Started 11
Registration &
Confirmation
Flat-rate Data Service
for Smartphone
Prepaid Service 13
Settings
Other
Services 24
Making Full Use of
Our Convenient Services
Information 27
Malfunctions, Accidents,
Theft and Loss
Index
1To send/receive S! Mail (MMS) and to send SMS messages, apply for Flat-rate Data Service for
Smartphone Prepaid Service.
2International call charges dier from domestic call charges; to check the call charges for a particular
region, visit the SoftBank website (www.softbank.jp) or contact SoftBank Customer Support.
33G Postpaid Services are not available on prepaid handsets. To gain access to these services, please
subscribe to SoftBank Mobile 3G Service.
Certain services, pre-installed applications, or content may not be available for Smartphone Prepaid
Service (For more details, please refer to the SoftBank Mobile Homepage).
4SoftBank Mobile Optional Services include Voice Mail, Call Forwarding, Call Waiting and Multiparty
Call.
Please see the service area map on SoftBank Website (www.softbank.jp) to conrm service areas.
(Note: Signal may be weak or non-existent in certain parts of the service areas.)
For more information regarding service details, see SoftBank Website (www.softbank.jp).
You can use S! Mail (MMS)/SMS and access the Web.
How to apply
P14
Flat-rate Data Service for Smartphone Prepaid Service
Plan Flat-rate Charge Applicable communications service
2-Day Plan ¥ 900
3G data communications
S! Mail (MMS) / SMS
SoftBank Wi-Fi Spot
7-Day Plan ¥ 2,700
30-Day Plan ¥ 7,000
3G Services for Prepaid Subscribers
Voice Calls
Web1
S! Mail, SMS1
International Call Service2
3G Postpaid Only Services3
International SMS (Outgoing)
International S! Mail
International Roaming
Optional Services4
•All monetary amounts given are exclusive of consumption tax.

3 4
Please read these precautions thoroughly first. About SoftBank Smartphone Prepaid Service
■Smartphone Prepaid Service
・SoftBank Smartphone Prepaid Service lets you use Voice Calls and Flat-rate Data Service.
・You will not be able to set optional services such as Voice Mail. No usage detail information will be
available.
・There may be some services (including optional services), pre-installed applications, or contents not
available for Smartphone Prepaid Service.
・For pre-installed applications that require the Data Communications Service, you will need to apply
the Flat-rate Data Service for Smartphone Prepaid Service. For more details, please refer to the
SoftBank Mobile Homepage.
・SoftBank Mobile has no responsibility for content, applications, etc. you purchased.
■Usage Terms
・Smartphone Prepaid Service has “Account Term” and “Phone Number Usage Period.” Within
“Account Term” calls can be made and received. Within “Phone Number Usage Period” after
account expiration, calls can be received only.
■PIN Code
・PIN issued upon registration: Required for obtaining My SoftBank password, customizing handset
mail address, setting spam filter, SoftBank Wi-Fi Spot App, emergency suspension of services, etc.
If you forget PIN, it can only be sent by mail to the registered address.
・Additional PIN: Already active in the handset, which is used to set up/cancel Dial Lock and other
operations. The default PIN is 9999.
・USIM PIN: Already active on the USIM Card. The default PIN is 9999. To avoid unauthorized use, we
recommend you reset PIN to another number.
■Call Charge Indicator
・Call Charge Indicator is not available on prepaid handsets.You can check your charge/balance by
calling 1400 (toll-free). Please note that the amounts given are rounded down to the nearest whole
number.
■Usage Restrictions
・You may be required to present further proof of identification upon request. Failure to do so, or dis-
covery of false information may void warranty.
・SoftBank may restrict use of 3G Services of handsets acquired through improper means such as
theft, fraud, or means that violate laws (Act for the Prevention of Illegal Mobile Phone Use, docu-
ment forgery, etc.) or handsets thought to be at such risk. Should applicant receive a handset from
a third party, 3G Services usage restrictions may apply if the previous owner was subject to provi-
sions described above.
■Restriction of Communication Speed and others
・SoftBank Mobile may control the data communication speed of Flat-rate Data Service for Smartphone
Prepaid Service subscribers who make data communications heavily in a specific period of time.
・For our Flat-rate Data Service for Smartphone Prepaid Service subscribers, SoftBank Mobile collects,
analyzes and stores traffic information on each communication, in order to provide higher network
quality. Also we may control the communications that we specify.
For more details, please visit URL: http://www.softbank.jp/mb/r/notes/ (only in Japanese).
■Software Updating
・Subscription to Flat-rate Data Service for Smartphone Prepaid Service is necessary to make use of
software updating via 3G network.
■Security
・Smartphones have risk of virus infection through internet connection or attached files. We recom-
mend that you use security software to reduce the risk.
■The Data Inside Your Mobile Phone
・Protection and security of any data stored in your mobile phone, for example, by backing it up, is
your own responsibility. The data in your mobile phone will be erased when your repair request is
accepted.
・Services supported by S! FeliCa are not provided by SoftBank Mobile. Liability for Data such as elec-
tronic money inside an IC card is solely the owner’s responsibility. SoftBank Mobile is not responsible
for the transfer of data inside any IC card at the time of a model upgrade and / or repair operations.
・SoftBank Mobile will not bear any responsibility for loss, change or deletion of your data, or for the
damage caused by malicious usage after the theft or loss of your handset.
■Warranty & Repairs
・For repairs, bring your handset to SoftBank Shop.
・Handset warranty period is 12 months from time of purchase.
・Damaged or malfunctioning handsets are eligible for repair. Personal identification (as presented at
subscription) is required for use of a loaner handset during repair period.
・Data stored in handset will be deleted upon repair.
■Notification on Emergency Call Location
・When emergency calls (110/118/119) are made from mobile phones, the information on the locations
where emergency calls are made will be automatically identified (even when the handset is set up so
the number will not be displayed, or the Caller ID Display Service is not subscribed to).
However, except when the institutions handling emergency calls find the calls critical to anyone’s life,
the location information will not be notified if 184 (Caller ID Disable) is added before dialing
emergency numbers or when calling from a SoftBank Satellite Phone.
■Contract by Minors and Filtering Service
・Parent/Legal Guardian Authorization Form is required for making a contract for minors.
・Individuals under 12 years of age may not apply.
・In principle, Filtering Service (Smartphone Safeguarding Service or Web Safeguarding Service) will be
implemented for all subscribers who are minors, and for adults subscribing on behalf of users who are

5 6
Please read these precautions thoroughly first. About SoftBank Smartphone Prepaid Service
under the age of 20. Unless the parent or guardian specifically requests that Filtering Service not be
implemented, restrictions on Internet usage will be set (restricting access to dating sites, etc. accord-
ing to the standards set by Digital Arts, Inc. and NetSTAR Inc.).
・If a customer does not wish Filtering Service to be implemented, the reason for this must be con-
firmed by the parent or guardian.
・Parents and guardians are expected to monitor and take responsibility for the Internet usage of
minors.
・Please note that Web Safeguarding Service cannot be implemented in the case of Wi-Fi Internet
access.
・Customers who sign up for Filtering Service may be unable to access some monthly subscription ser-
vices and some content, etc. In such cases, customers are asked to unsubscribe from the services in
question in advance. After Filtering Service has been enabled, customers may need use their PC to
unsubscribe from certain content that is not covered by Filtering Service.
■Change of Service Agreement
・SoftBank Mobile shall be able to change its service agreement, service provision conditions and other
terms, by the publication of the information on our website, the transmission of text messages (SMS)
and other means that SOFTBANK MOBILE regards appropriate. In this case, new pricing and other
conditions will be applied.
■Charges
・Handling charges are payable when signing a new SoftBank Smartphone Prepaid Service contract
(¥3,000) and when changing or transferring handset (¥2,000).
・Handling charges will be deducted from your account balance.
・Please note that, in the case of contracts that do not involve the purchasing of a mobile phone
handset (i.e. contracts for the purchase of a USIM Card), handling charges are payable at a
SoftBank Shop.
■Changing Your Handset
・If you are using 3G Prepaid Service, you can change your handset to a Smartphone Prepaid Service
handset.
・Changing your handset to Smartphone Prepaid Service requires confirmation of your prepaid card
registration.
Note: You can continue to use the same mobile phone number, e-mail address and balance that
you used with 3G Prepaid Service. Regarding the usage period, this will be a period corresponding
to the amount of usage period remaining at the time of switching to a new model plus the extra
usage period granted on switching to a new model, up to a maximum of 360 days in total. You
cannot continue to use Unlimited Mail.
■Changing to Postpaid Service
・SoftBank Smartphone Prepaid Service subscribers cannot change their service from prepaid to post-
paid while keeping the same phone number.
■Handset Phone Number
・The telephone number assigned under the Smartphone Prepaid Service cannot be changed.
■Transfer/Takeover
・Obtain permission from SOFTBANK MOBILE Corp. before transferring or receiving a third party pre-
paid handset. Approval may be granted at no charge. Upon approval, handset may be transferred
between identified parties. SOFTBANK MOBILE Corp. is not responsible for any damages that may
arise from such an exchange.
■Mobile Number Portability (MNP)
・Only the mobile phone number can be transferred.
・Data, mail address, or other information are non-transferable.
■Prepaid Agreement Termination
・If you subscribe to SoftBank Smartphone Prepaid Service and then cancel your subscription (includ-
ing MNP transfers) within a year of signing the agreement, you will incur a termination fee.
For customers who subscribed between April 4, 2012 and September 27, 2013, the termination
fee is ¥9,500.
For customers who subscribed on or after September 28, 2013, the termination fee is ¥19,800.
In the case of new Smartphone Prepaid Service subscribers, an MNP transfer charge of ¥5,000 is
payable if you request an MNP transfer before the end of the second month after the month in
which you signed the agreement; after the expiry of this period, the MNP transfer charge is ¥2,000.
・Any of the following events may terminate Prepaid Service Agreement; return USIM Card to
SoftBank Mobile upon termination:
(1) Applying for SoftBank Prepaid Service Agreement termination.
(2) Failing to register a Prepaid Card before phone number validity expires.
(3) Failing to register a Prepaid Card within 360 days of service application.
•All monetary amounts given are exclusive of consumption tax.

7 8
・Account term varies with number of Prepaid Cards registered.
・When purchasing Smartphone Prepaid Service, an account term is
provided. The account term varies depending on the Plan selected. For
more details, please refer to “Service Provision Conditions” on the
SoftBank Website.
・The account term provided when purchasing Smartphone Prepaid Service
commences on the day after the date of purchase; Prepaid Card
registration commences on the day after the date of card registration.
・Register multiple Prepaid Cards to extend usage period to up to 360 days.
Account is active for 60 days
after Prepaid Card registration
￥3,000 or ￥5,000
Prepaid Cards
60days
Phone number remains valid and calls can be received only.
Number is valid for 360 days
after account expiration date
360days
Phone Number Validity
・
Number remains active for 360 days after account expiration.
・
Register a Prepaid Card before expiry to keep the number.
・Only toll-free outgoing calls can be made while the phone number remains valid.
・Toll-Free Numbers
・To confirm current balance and expiration dates
・To register a Prepaid Card
・SMS
P2
￥3,000 or ￥5,000
Prepaid Cards
Account Validity
Calls can be made and received. Registering new prepaid cards will extend account expiry.
P11
P12
Usage Terms
P17
Account & Phone Number Validity
Zero Balance Does Not Affect Account Expiry
Before Expiration Date
・Even if balance is zero when a new card is registered, expiry is extended.
・Number expiry is 360 days from account expiration date.
・Failure to register a new Prepaid Card within the period of phone number validity automatically
terminates user registration, invalidating the phone number.
When Phone Number Expires, Service Contract Is Terminated
Usage Terms
・No outgoing calls (except toll-free calls) can be made if the account has expired.
・If balance is under [Voice Call fee ( →P2 ) + consumption tax], only toll-free calls can be
made from a valid account.
・If balance zeros out during a call, call disconnects 30 seconds after warning tone.
・Account expiry automatically terminates Flat-rate Data Service for Smartphone Prepaid
Service.
*Consumption tax is not payable on the purchase of Prepaid Cards. Consumption tax is payable on usage charges.

Account Expiry
Balance Rollover
9 10
Incoming
Calls
Outgoing
Calls
Mail/Web
Application
Required
●Any Valid Numbers ● Toll-Free Numbers Only
P2
● Toll-Free Numbers Only
P2
Possible to make an application for Flat-rate Data Service
for Smartphone Prepaid Service
Not possible to make an application for Flat-rate Data Service
for Smartphone Prepaid Service
Flat-rate Data Service for Smartphone Prepaid Service will be automatically terminated when the usage period expires.
●Receive SMS
●Receive SMS
P15–16
Balance
Expired
Next Day
Card
Registration
Account Validity
60
days
Phone Number Validity
360
days
Registered Balance
Balance Over the amount of Flat-rate Data Service for
Smartphone Prepaid Service charge ( →P2 ) + consumption tax
Balance Under the amount of Flat-rate Data Service for
Smartphone Prepaid Service charge ( →P2 ) + consumption tax
No Balance Requirement
No Balance
Automatically Terminated
Balance Expired
Receive Incoming Calls
●Apply to use 3G Data Communications, S! Mail (MMS) and
SMS services
●Receive SMS without application
Purchase Prepaid
Handset Package
& Prepaid Card(s)
Receive voice calls for free as long as phone number remains valid.
Usage Terms
Example: Registering a Prepaid Card
Extend Account Expiry by Registering New Prepaid Cards
Before Expiration Date
・
Each card adds 60 days
・Register multiple cards to extend expiry up to a maximum 360 days
・If prepaid card registration is performed during the account term, the
remaining validity period will be extended.
Date of Purchase & Registration
Next Day
Register Two
¥3,000 Cards
Account Term 60 days
Account Balance ¥3,000*
Account Expiry in 10 Days
Account Balance ¥1,000
Extended to 130 days
(10 + 60 + 60)
Balance ¥7,000*
(¥1,000 + ¥3,000 + ¥3,000)
* Universal Service Fee is not included.
500 60
Usage Terms
Example: Registering two additional ￥3,000 cards
Account & Phone Number Validity
•
Consumption tax is not payable on the purchase of Prepaid Cards. Consumption tax is payable on usage
charges.
•The balance is given exclusive of consumption tax.
* The maximum registered balance for Smartphone Prepaid Service, however, is ￥120,000.
Within the account term or phone number term, registering new cards extend account expiry,
regardless of account balance.

11 12
9End
1400
Press to register new Prepaid Card, confirm account balance/validity
period, applying for Flat-rate Data Service for Smartphone Prepaid Service etc.
(start)
1Confirming Balance/
Expiration Date
2Prepaid Card Registration
3Change Guidance Language (English ⇔Japanese)
4Flat-rate Data Service Settings
P11
P12
P14
Using Automated Guidance / Registration & Confirmation Registration & Confirmation
1. Seven Days Before Account Expiry
Account Expiry Notification Message Sent via Text Message.
Account Balance / Expiration Notification
Confirming Balance /Expiration Date
Automated voice announces current account usage period, phone number usage period,
and remaining Prepaid Card balance.
1
9
1
2
3
2. Upon Activation and Seven Days Before Number Expiry
Phone Number Expiry Notification Sent via Text Message.
3. If Balance Falls Below ￥500 or ￥300,
Balance Notification Sent via Text Message.
If a customer has applied for Flat-rate Data Service for Smartphone Prepaid Service,
Balance Notification will not be sent when the balance falls below the level noted above.
Press
Press to end the call
・
Inquiries regarding call charge details not accepted; detailed statements of call charges not available.
・
You can check your charge/balance by calling 1400 (toll-free). Please note that the amounts given are
rounded down to the nearest whole number.
・The balance is given exclusive of consumption tax.
Purchasing a Prepaid Card
¥3,000 and ¥5,000 cards available at SoftBank Shops, convenience stores (with some exception),
and via SoftBank Website (www.softbank.jp), etc.
Consumption tax is not payable on the purchase of Prepaid Cards. Consumption tax is payable
on usage charges.
・
You must register the entire amount of
the card. (You cannot split up the amount.)
・
Prepaid Cards cannot be cashed in, used to
pay other telephone charges, or re-issued.
* Card design is subject to change without prior notice.
Prepaid Cards (front)
Getting Started
1400＋
Press (toll-free)
Registering a Prepaid Card
1400＋
2
Press (toll-free)
Press
＋ #
Expiration Date
Enter Prepaid Card Number
Scratch for Card Number
・Register Prepaid Cards before they expire.
・To correct misentries, press and enter
correct number.
P34
1400
＋
1
2
3
4
5
Confirm Prepaid Card Number
9to complete (Finish)
・
If the number is correct, press # . If incorrect, press 0 and enter number.
・Voice prompt announces card number, balance and phone number expiry.
Press
Credit Card
Prepaid Card
Purchase and register Prepaid Cards. Use credit card to recharge account online.
• For more information visit SoftBank Website (www.softbank.jp).
21
Recharge Methods
(toll-free)
Avoid applying excessive force.
Doing so may make the card number
unreadable.

13 14
Flat-rate Data Service for Smartphone Prepaid Service Settings
Application completed
(Voice guidance announces “You
are currently subscribing to the
data Plan. The Plan will be valid
until MM/DD/YYYY.”)
Check your Flat-rate Data
Service for Smartphone
Prepaid Service status.
for Flat-rate Data Service Application
Press
Flat-rate Data Service for Smartphone Prepaid Service Application and
Cancellation / Service Inquiry
Press
Press
#
Press
・
Press 0 to cancel and return to Main Menu.
(Voice guidance announces “Thank you for your
subscription. The Plan will be valid until MM/DD/YYYY.”)
Flat-rate Data Service for
Smartphone Prepaid Service
(toll-free)
for Flat-rate Data Service for Smartphone Prepaid Service Settings
1
2
3
・
Application requires an account balance at least equal to the plan price ( →P2 ) + consumption tax.
・
After registration, the plan price ( →P2 ) + consumption tax will be deducted from your account.
< Important! >
・
Account expiry automatically terminates Flat-rate Data Service for Smartphone Prepaid Service.
・
During the service term, you cannot apply for additional plans.
・
You cannot cancel or terminate any service you have applied for.
Application Service Inquiry
＋
About SoftBank Wi-Fi Spots
To use SoftBank Wi-Fi Spots, you need to have subscribed to Flat-rate Data Service for Smartphone Prepaid
Service and to have made the necessary Wi-Fi application settings. You can continue using SoftBank Wi-Fi
Spots until your Flat-rate Data Service for Smartphone Prepaid Service expires.
To make Wi-Fi application settings, you will need the 4-digit PIN code recorded at the time of signing the
contract. You may also need to input the 4-digit PIN code when re-applying for Flat-rate Data Service for
Smartphone Prepaid Service.
Set-up
1. Tap on “Wi-Fi Spot Settings” on the menu screen.
*If this icon does not appear on your screen, please install it from Google Play™.
2. Input your PIN code, and then tap on “OK” to agree to the terms and conditions.
* The PIN code required is the 4-digit PIN code recorded at the time of signing the contract.
3. Set-up is now completed.
With the ability to browse the Web as well as use S! Mail (MMS) and SMS
service, you can view news, videos, maps, etc. while you are out and about.
Plan
7-Day Plan
30-Day Plan
Flat-rate Charge
¥2,700
¥7,000
Applicable communications service
2-Day Plan ¥ 900
3G data communications
S! Mail (MMS) / SMS
SoftBank Wi-Fi Spot
・
For all data plan options, the date of registration counts as a whole day for the purpose of calculating the
usage period.
・If monthly data transfer volume exceeds 1.2GB, restrictions may be imposed on data transmission
speed. For more details, see P31 “Communication Restrictions.”
・Regardless of monthly data transfer volume, if the amount of data transmission exceeds 200MB with
the 2-Day Plan, 700MB with the 7-Day Plan, or 3GB with the 30-Day Plan, data transmission speed
restrictions will be imposed and will remain in effect until plan termination.
*Flat-rate Data Service for Smartphone Prepaid Service subscription is required in order to access the Web, to send/
receive S! Mail (MMS) or to send SMS messages.
[SoftBank Smartphone Settings]
www.softbank.jp/mobile/network/wifispot/setting/smartphone/
[SoftBank Wi-Fi Spot Search Page]
www.softbank.jp/mobile/network/wifispot/
2-Day Plan
7-Day Plan
30-Day Plan
1
2
3
Press 4Service Inquiry
1400
4
Wi-Fi Spot setting (app)
•All monetary amounts given are exclusive of consumption tax.

15 16
Flat-rate Data Service Term
You can begin using the Flat-rate Data Service for Smartphone Prepaid Service as soon as your application is processed. The plan will terminate at
midnight a set number of days after the day you applied. While you are subscribed to Flat-rate Data Service for Smartphone Prepaid Service, you
cannot subscribe to a new plan. Flat-rate Data Service for Smartphone Prepaid Service terminates automatically upon expiration of the account term.
Example: If you apply Flat-rate Data Service for Smartphone Prepaid
Service at 7:00, the next day of prepaid card registration.
Flat-rate Data Service for
Smartphone Prepaid Service
Automatically Terminated
Usable for 60days
(from the next day of card registration) Phone number valid for 360days
Term of
Validity
Flat-rate Data Service for Smartphone Prepaid Service
17 hours 24 hours
Application
day Next day
Applied
at 7:00
24:00 2-Day Plan ends at 24:00 Usable for 1 day
and 17 hours
17 hours
Application
day 6 days
Applied
at 7:00
24:00 7-Day Plan ends at 24:00 Usable for 6 days
and 17 hours
17 hours
Application
day
10 hours
Terminate prior
to the expiration
Application
day
29 days
19 days
Applied
at 7:00
Applied
at 14:00
24:00 ends at
24:00
24:00 30-Day Plan ends at 24:00
Usable for 29 days
and 17 hours
Balance Expired
30 days 10 days 20 days
SMS Receiving Only
While phone number remains valid, received
messages are saved in Server Mailbox.
Upon account reactivation and Flat-rate Data
Service for Smartphone Prepaid Service
reapplication, saved messages are delivered.
SMS Receiving Only
SMS Receiving Only
SMS Receiving Only
Example: If you apply for the 30-Day Plan
again 10 days after the Service expiry
The Flat-rate Data Service for Smartphone
Prepaid Service will terminate upon expiration
of the account term unless a prepaid card
registration (recharging) is performed.
7-Day Plan
30-Day Plan
2-Day Plan
Terminate at
midnight on the
day after you apply
Terminate at
midnight 7 days
from the day of
application
Terminate at midnight
30 days from the day
of application
Usable for 19 days
and 10 hours

17 18
Flat-rate Data Service for Smartphone Prepaid Service Application
Required for 3G Prepaid Messaging
S! Mail Features & Benefits
○Use phone numbers to exchange messages with SoftBank (including iPhone) and Disney
Mobile on SoftBank handsets.
○Use e-mail addresses to exchange messages with SoftBank handsets (including iPhone),
non-SoftBank handsets, PCs, etc.
Sending
○
Use e-mail address or SoftBank (including iPhone)/Disney Mobile on SoftBank handset
number* according to recipient and message size.
* The recipient's phone number must be a SoftBank handset number.
Recipient Type
SoftBank Handset (including iPhone)
Other Carrier’s Handset
PC/Other Device
Mail Address Phone Number
○
×
×
Disney Mobile on SoftBank Handset ○
○Max. 140 Bytes (up to 70 double-byte characters) can be sent / received.
(Media files cannot be attached.)
* Up to 160 single-byte alphanumerics.
○Exchange text messages with SoftBank (including iPhone) and Disney Mobile on
SoftBank handsets using phone numbers.
○Receiving SMS incurs no charges.
○Exchange Pictographs* for more enjoyable messaging.
○You can receive mail via your phone number from subscribers of operators other
than SoftBank Mobile but cannot send them mail via their phone numbers.
* Some models may not support new Pictographs; Pictographs may not appear correctly.
What you can do with SMS
S! Mail (MMS) / SMS
・
Enter multiple addressees simultaneously on some models; if multiple recipients are entered, SMS messages are
sent one at a time.
○Get important text messages!
Receiving
Manual reception is required if the e-mail contains any of the following:
Sender’s e-mail address 61 Bytes or more
Subject heading 41 Bytes or more
E-mail text 151 Bytes or more
Addressee (TO and CC) One or more addressee specified
File attachment Attached
Automatic Reception
Complete messages and attachments are delivered.
Manual Reception
Mail Notice is delivered; retrieve complete message/attachments manually.
* Reception method after the delivery processing is completed: Operation procedures for newly arrived e-mail reception or
e-mail stored in Server Mailbox.
Undeliverable messages will be deleted after a specified length of time.
Manually confirm newly arrived e-mail.
Retry Function
Messages sent to handset while
off/out-of-range... Messages resent until delivery
Manual Confirmation
・New mail refers to mail saved in the mailbox without incoming notification being received by your phone.
Delivery Report (SMS)
Request Delivery Report to confirm message delivery when sending messages to
SoftBank (including iPhone) and Disney Mobile on SoftBank handsets.
○
○
○
○
Send S! Mail / SMS
Send S! Mail
Flat-rate Data Service for
Smartphone Prepaid Service
Incoming Settings * Reception settings vary between handset models.

19 20
Use SoftBank Mobile Anti-Spam Measures!
Spam is unwanted e-mails, often deriving from malicious
websites. Besides being irritating, there is also a danger of
becoming involved in scams. SoftBank provides a feature
which blocks e-mails that are designed to lure people to
malicious websites; we recommend that you use this feature.
○Incoming messages are saved up to 30 days.
Retrieving / Deleting Server Mailbox Messages
・Handset Power Off
・Out-Of-Range
・Manual Retrieval On
Retrieve Mail List
Retrieve a list of Server Mail messages.
Retrieve or delete all Mail List messages.
Retrieve All / Delete All
Retrieve or delete all Server Mail messages.
Capacity Check
Confirm remaining Server Mailbox capacity.
Capacity
Storable
message size
Storage
period
Storage
limit
Storage range
Up to 3 MB
Up to 1 MB
30 days
(*2)
100
messages
If this range is exceeded,...
Subsequent messages are rejected, and error messages are returned to senders.
Attachment files will be deleted (*1) so that the size can be 1 MB and under.
E-mail for which the storage period has expired will be deleted once a day.
(Even if it is within the above-stated period), older e-mail will be deleted in chronological order.
Also, if the number of stored messages temporarily exceeds 120, subsequent messages will be
rejected, and error messages will be sent back to senders.
（*1）“Attachment file deleted” is shown in the body text of the message. Since the size of e-mail changes
when it is encoded, the capacity per message is about 750 KB after decoding.
（*2）Attention message is inserted into the body text of the mail reception notice as the capacity approaches
the limit.
When you set these,
Messages are saved under the following conditions:
How to Use Server Mailbox
Customize Mail Address
Change random alphanumerics before @.
Example:abc123〜xyz @softbank.ne.jp
Change mail address via SoftBank
Website:
(www.softbank.jp →My SoftBank)
S! Mail / SMS
Incoming messages saved in
Server Mailbox.
Dealing with Spam Mail
From a SoftBank smartphone:
From your PC, Go to:
Launch your browser, access My
SoftBank from the bookmarks, and
select Mail Settings.
https://my.softbank.jp
Mail Settings (S! Mail [MMS]/SMS)
Browser
* The screenshot is for
reference purposes only.
Easy access
using the QR
code!
Flat-rate Data Service for
Smartphone Prepaid Service

Via phone numberVia e-mail address
21 22
Simply forward spam
mail to Spam Reporting
Center.
Dealing with Spam Mail
If you receive spam
Please forward received spam mail to the address shown below.
・Understand that SoftBank Mobile does not accept information regarding inadvertent
messages or messages which libel or slander others.
・Information forwarded by customers may be disclosed to Ministry of Internal Affairs and
Communications, Ministry of Economy, Trade and Industry, and other relevant institu-
tions, since SoftBank is committed to taking measures supported by laws and regulations.
SoftBank may also share such information with third parties that include other mobile
and PHS carriers and URL filtering service providers for the purpose of creating effective
anti-spam countermeasures. Customers who do not wish such information to be disclosed
are asked to refrain from forwarding spam reports.
・If SoftBank confirms that mail was spam based on information provided by customers,
SoftBank will take measures to suspend or cancel the contract of the contractor who sent the
mail via SoftBank handset.
How to forward spam mail
[email protected]
or [email protected]
Spam Reporting
Center
Reject Spoofing Mail (Default Setting: Do Not Receive...)
Blocks messages sent from a PC that use fake handset (sometimes your own) mail addresses.
Accept/Reject (Default Setting: Receive)
(Default Setting: Standard)
Set handset to accept or reject e-mail from specified addresses or domains. You can use
any or all of the following features: Accept e-mail list, Refuse e-mail list, Accept only from
handset or PHS, Accept/refuse mail via phone number.
Spam Mail Filter
This filter automatically blocks messages identified as spam by database analysis. The
“strong” setting is highly effective at blocking spoof e-mail, unsolicited mail and spam
mail that link to malicious websites.
Refuse Mail with URL Links (Default Setting: Receive)
Spam often contains links to dating or adult sites. To reject all mail containing URLs,
except mail with URLs from desired addresses, register desired addresses in the “List of
accepted addresses” and activate the blocking function.
Recommended
Blocking
Blocking Functions Cellphone/PHS Recommended
for Children
Reject Spoofed Messages
Do not set
Reject Spoofing E-mail
Receive Reject messages with specific URL links
Do not set Accept messages from cellphone or PHS
Refuse Mail with Specific URL Links
StandardSpam Mail Filter
Accept /
Reject
[E-mail] List of
accepted addresses
Do not set
[E-mail] List of
rejected addresses
[E-mail] Accepted only
from cellphone or PHS
Do not set
[E-mail from phone
numbers] List of accepted
and rejected addresses
For more details, please refer to the
SoftBank Mobile Homepage (www.softbank.jp/mobile/support/antispam/).
Input spam sender’s phone number and
received date divided by commas (,) using
alphanumeric characters at the beginning of
the e-mail message.
[Example] Report spam e-mail received July 1, 20XX
080××××1234,20××0701,
Spam sender’s phone number
(not your phone number)
Received date
Comma
メッセ ー ジ 作 成
080XXXX1234,20XX
0701,男女アクセスNo.1
サ イト ゼッ タ イ見て見て！
URL:http://www.
XXXXXXXXX
Sample image
Flat-rate Data Service for
Smartphone Prepaid Service

23 24
Use International Call Service* without Application
* International charges apply.
・
After entering SoftBank International Telephone Access Number 010, enter country code, area
code, and telephone number of the person you are calling, and then press Dial key.
Example: Calling the U.K.
010
＋44 ＋20
＋1 2 34 XXXX
Country Code Area Code*
Telephone Number (example)
＋Dial
・International Call Service requires a sufficient account balance.
・For more about International Call Service, dial 157 (toll-free) from a SoftBank handset.
・Prepaid Service subscribers cannot use their handset outside Japan. Also, International
S! Mail sending / receiving and International SMS sending are not available for Prepaid
Service subscribers.
Press
*Omit first 0in area code, except when calling landlines in Italy.
Press + Country Code + Area Code + Telephone Number
010
International Calls (from Japan)
Other Services
Message Sending Limits
To curtail spam, SoftBank Mobile suspends accounts from which a large
number of messages are sent in a short period.
Dealing with Spam Mail
Effectively prevent spam mail
●Lengthen your e-mail address!
Spam mail is created by combining ran-
dom letters and numbers. Since long
e-mail addresses that include letters,
numbers and symbols receive relatively
less spam e-mail, lengthening your
e-mail address is an effective deterrent.
●Avoid registering to receive
e-mail!
Once your e-mail address is regis-
tered in an e-mail sender list, your
e-mail address may be shared
with malicious businesses. Please
take the following precautions.
• Do not register with or apply to suspicious
sites that offer “free gifts” or “free down-
loads.”
• Do not reply to spam mail or access URLs in
spam mail.
• Do not reveal your address or phone number
on message boards on the Internet.
○×○×@softbank.ne.jp
SMS
If you send messages to over 200 addresses in one day ➝Your SMS service
is suspended for 24 hours.
S! Mail 〔MMS〕
If you send messages to over 500 addresses in one day ➝Your S! Mail
service is suspended for 24 hours.
• Please note that messages sent but not received may count in some cases.
Create a long e-mail address with
letters, numbers and symbols!
Flat-rate Data Service for
Smartphone Prepaid Service

25 26
https://my.softbank.jp/
My SoftBank:
Users can customize mail address, spam blocking settings, etc.
・To obtain My SoftBank password, you will need the 4-digit PIN code recorded at the time
of signing the contract.
Various Settings from My SoftBank
Other Services
Browser
Launch your browser, and then access My SoftBank from the bookmarks.
1
Registration
Login screen→
Tap “New user or forgotten
password?”
Your “My SoftBank Password” is sent by
SMS.
Tap the URL in the SMS message.
Registration completes after you agree to
the My SoftBank terms and conditions.
Enter your mobile phone number
and the 4-digit PIN code recorded
at the time of signing the contract,
and then tap “Confirm.”
Login→Registration Enter password
2 3
If you forget the 4-digit PIN code recorded at the time of signing the contract:
Check the application documents (copy); alternatively, the contract-holder can contact SoftBank
Customer Support (General Information) in person (dial 157 toll-free on your Smartphone).
・My SoftBank uses Cookies.
・The screenshots shown here are for reference purposes only.

27 28
* Authorized dealers issue Warranty Card at purchase. Review warranty terms and
confirm purchase date and dealer name. Keep Warranty Card in a secure place.
Handset Malfunctions
・Handset and the smartphone prepaid USIM Card
・Warranty Card*
* Note: Even if handset is under warranty, warranty may not apply if you have no proof of warranty.
●Go to your nearest SoftBank Shop
●Please bring these items:
Staff will determine whether or not handset is malfunctioning.
・Handset and the smartphone prepaid USIM Card
・Malfunctioning Accessory
・Warranty Card*
* Failure to produce proof of warranty may void warranty coverage.
●Go to your nearest SoftBank Shop
●Please bring these items:
●Charges
・For failure during warranty period
・For failure not caused by product mishandling /
resulting from product itself (product failure)
Free Repair Service
・For failure after warranty expiry
・For mishandled product malfunction (accident)
Fee-based Repair Service
(at actual cost)
Accessory Malfunctions
●Charges (variable)
・For failure during warranty period
・For failure not caused by product mishandling /
resulting from product itself (product failure)
Free of Charge
・For failure after warranty expiry
・For mishandled product malfunction (accident)
Purchase A New AC
Charger
1. AC Charger
・For mishandled product malfunction (accident) Paid Repair Service
(at actual cost)
2. Antenna
・Staff may be able to make minor repairs.
・Purchase directly at shop for ¥1,000.
・Some model antenna cannot be replaced at the shop.
Replacement Purchase Only
3. Other Accessory
Troubleshooting & Reporting Theft / Loss
・As Phone Book entries may be accidentally deleted by repair, always save them in another place
beforehand. SoftBank is not responsible for losses or damages incurred by lost Phone Book entries.
・In some cases, repair may not be possible due to the degree of damage.
・Repairs may take time to complete, depending upon damage type / extent.
・Even if handset is under warranty, if investigation shows that handset has been dropped or
mishandled, repair charges may be borne by the customer.
Information
•All monetary amounts given are exclusive of consumption tax.

29 30
・SoftBank 3G handsets require a USIM Card for operation. The Universal Subscriber
Information Module (USIM) Card contains important customer information including
your phone number.
・SoftBank Prepaid Service employs a dedicated USIM Card, lent to the user compli-
mentarily under the subscriber agreement. Return USIM Card to SOFTBANK MOBILE
Corp. upon termination.
・Without an active USIM card properly inserted in the mobile phone, all of its functions
including digital TV (One Seg) and camera are not available.
・Changing the USIM card may result in inability to access music, books and other con-
tents saved on the handset or external memory devices (SD memory card, etc.).
*In some cases, contents purchased through other handsets cannot be used.
・Some functions or services (e.g. camera function, etc.) are available only if an SD
memory card is inserted. It is recommended to always have an SD memory card insert-
ed when you use the phone.
Mobile Phone and USIM Card
●From other telephones: dial 0800-919-0113 (Toll-Free)
If Handset/USIM Card is Lost / Stolen
Contact SoftBank Mobile Immediately to Stop Service
Alternatively, Go to a SoftBank Shop
to Stop Service
Requesting Urgent Service Stoppage
●From a prepaid handset, dial 113 (Toll-Free)
●From outside Japan: dial + 81-3-5351-3491
(Toll-free from SoftBank handsets. International charges apply
for other handsets.)
Information
Beware of Handset or USIM Card Theft
・Call charges belong to the smartphone prepaid USIM Card phone number. If the
smartphone prepaid USIM Card / handset with USIM Card inserted is lost / stolen,
contact SoftBank Mobile immediately to suspend service.
* For more details, see “Reporting Theft / Loss”( ).
・The USIM Card has a password called a PIN code to prevent unauthorized third party
use of the smartphone prepaid USIM Card.
Setting the PIN code of the smartphone prepaid USIM Card is recommended if you
wish to avoid unauthorized use by third parties (For more information about how to
set the PIN code, refer to each handset's operation manual).
Troubleshooting & Reporting Theft / Loss
Memory data recovery support following water accidents
Our new service rescues data from the memory of your mobile phone following
water accidents (even if the phone cannot be turned on) and transfers the data to
your new mobile phone (or any phone temporarily utilized for data recovery).
URL: http://u.softbank.jp/KB9A8O
Repaired phone delivery service
Your repaired phone can be delivered anywhere you like in Japan, including your
home, company or any SoftBank Shop.
URL: http://u.softbank.jp/1eIBqcL
P29

31 32
●Temporary number or service use suspension is not available.
●If handset is transferred to a different user, the new owner assumes all
ownership rights and responsibilities.
●Turn handset off when required (in hospitals, aboard planes, etc.).
●Handset use while driving is prohibited in Japan by law. SoftBank Mobile is not
liable for damages from such use.
Restrictions & Cautions
Use of Personal Information
SOFTBANK MOBILE Corp. will use personal information (defined as any information provided by
subscriber including name, company name, telephone number, address, etc.) only for the following
purposes:
1. Customer support, such as responding to inquiries and troubleshooting
2. Calculating usage charges
3. Billing
4. Preventing unauthorized use
5. Market research and preparation of statistical data, including using results of such analysis
6. Guidance for products, services, campaigns, and point-based rewards from SOFTBANK MOBILE
Corp. and other companies
7. Improving customer service
8. Invoicing for installment sales and credit sales (including those commissioned by other companies)
9. Other operations required to provide telecommunication services and to manage direct / indirect
installment sales
SOFTBANK MOBILE Corp. is responsible for proper management, sharing, and exchange of personal
information.
2-Day Plan
7-Day Plan
30-Day Plan
Applies to: Restrictions Effective Period
Packet communication volume of 10 million packets (approx.
1.2GB) or more during the month two months previously
* The use of 3G Communications Service is a precondition for using Flat-rate Data
Service.
*A month is defined as a calendar month beginning on the first of the month and
ending on the last day of the month, regardless of the Flat-rate Data Service for
Smartphone Prepaid Service term.
*Packet communication volume is the total number of packets for the month,
regardless of the type of plan.
*Customers subject to communications restrictions will receive an SMS
notification at the beginning of the month before the period of communication
restrictions.
Entire current
month
・When using the above content services, restrictions on data transfer rates, and some file types may be optimized
(optimized files cannot be restored). Data transfer cannot be interrupted.
・For other packet communication, files will be optimized if the file can be recovered at the handset and if there is
no effect on transfer speed.
・When using packet communication, some data that is not displayed as content may be omitted as long as there
is no effect on normal viewing. Omitted data cannot be recovered.
・Communication other than packet communication (voice communication, video calls, Wi-Fi communication etc.
provided by SoftBank Mobile) is not restricted.
Subject to change without notice.
Restricted Content Services
Other
Applies to: Details
Communication using VoIP (Voice over Internet
Protocol)
Voice and video communication, etc. are converted to
packet signal. i.e., data communication
Certain videos, images, etc. Video files (MPEG, AVI, MOV format, etc.)
Image files (BMP, JPEG, GIF format, etc.)
Packet communication with high-volume data transfer
or extended connection time
Websites, applications etc. that involve viewing of video
or high-definition images
Communication Restrictions
Communication Restrictions on Flat-rate Data Service for
Smartphone Prepaid Service
Information

33 34
Convenient Service
Online Recharge by Credit Card
Use a credit card to recharge a prepaid handset account anytime online via
SoftBank Website (www.softbank.jp).
Select Japanese or English
Press
＋(Toll-Free)
Press
Press
Select language
・Press 1 for Japanese, or 2 for English.
Confirm selected language
・
Press if selected language is correct.
If incorrect, press and enter correct number.
1
2
3
4
5
1400
3
0
＃
9
Voice Guidance Language
Companies with which SoftBank Mobile Corp. may share information
1. Our Group companies 5. SOFTBANK TELECOM Corp.
2. SOFTBANK BB Corp. 6. SOFTBANK TELECOM Group companies
3. SOFTBANK BB Group companies 7. The Walt Disney Company (Japan) Ltd.
4. BB Modem Rental Inc. 8. SOFTBANK PAYMENT SERVICE Corp.
Use of Personal Information
Shared Information
SOFTBANK MOBILE Corp. will share customer’s personal information only with companies listed below in order to determine subscriber
eligibility to receive our products and / or services, provide services (discount services and combined billing services) offered in conjunction
with said companies, and pursue any of the aforementioned purposes.
Note: Should subscriber be in arrears on payments for services and attempts to subscribe to new services, SOFTBANK MOBILE Corp. will
provide personal information to companies 2, 5, and 7 shown above in order to prevent further accrual of unpaid bills.
Provision of Personal Information to Third Parties
Apart from provisions permitted by law, SOFTBANK MOBILE Corp. will only provide personal information to the following entities for the
prescribed purposes:
Police agencies and other
governmental institutions
Other providers of mobile
communications and PHS
services
Other BWA (Broadband Wireless Access)
service providers
Affiliated personal credit
information agencies
Assignee(s) of receivables
Subscribers and providers of services
SOFTBANK MOBILE Corp. dealers, affiliated
sales agencies, and Internet search firms
EMOBILE Ltd.
To prevent crime due to unauthorized use (such as billing
fraud)
1. To prevent non-payment for services
2. To prevent junk mail
3. To avoid illegal subscriptions as per the Mobile Phone
Improper Use Prevention Act
4. To register for Mobile Number Portability
To prevent non-payment for services
To evaluate whether an applicant qualifies for a contract
and / or is able to make payments
To assign responsibility for receivables to a third party under
provisions of the installment purchase contract or the
reimbursement contract
To provide services from SOFTBANK MOBILE Corp. and
businesses related to SOFTBANK MOBILE Corp.
1. To manage and operate campaigns
2. To perform Internet search activities
To provide high-speed mobile data communication services
for PCs
Entity Purpose(s)
For more details regarding use of personal information, visit the SoftBank Website.