Sony Xperia M5 Operating instructions

Troubleshooting
Have you tried this?
There are a few things you should try first when you experience problems with your device:
Restart
Press and hold down the power key. In the menu that opens, tap Restart. The device
should restart automatically.
If the restart procedure described above does not work, detach the cover of the nano
SIM card and memory card slots. Then, using the tip of a pen or a similar object, press
the OFF button. Your device turns off immediately. Wait a few seconds and then restart
the device.
Update
Update your device to ensure that you have optimal performance and the latest
enhancements. Read more about how to update and find latest software version.
Reset
Reset your device to its original settings. Under Settings, tap Backup & reset > Factory
data reset > Reset phone > Erase everything. Don't forget to back up any important data
saved on the internal memory of your device.
If you enabled the security feature, Protection by my Xperia, on your device, you are
asked to input the Google™ account credentials you used to activate Protection by
my Xperia after you perform a factory data reset.
If you can’t access the Settings menu on your device, connect it to a computer and use
the Xperia™ Companion software to reset your device. Open Xperia™ Companion on
your computer and click Software repair. Follow the instructions that appear on the
screen. Don't forget to back up any important data saved on the internal memory of
your device. For more information and installation instructions, go to the Xperia™
Companion web page for Windows or Mac OS.
I cannot power on my device
If your Xperia™ device doesn't respond when you try to turn it on, try these actions one after
the other. Verify after each action whether the problem was solved before trying the next one.

Allow your device enough time to start. Press and hold down the power key until the
device vibrates and then release it. It may take up to 10 seconds before the device
vibrates.
Make sure that your Xperia™ device is charged. If the battery is drained, it may take up
to 30 minutes for your device to respond to the charging. During this time, the screen
remains dark, not showing the charging icon. Also note that it can take up to 4 hours for
a drained battery to charge fully.
If you have trouble charging your Xperia™ device, start by making sure that you are
using an original Sony charger and a USB cable specifically intended for charging your
device. Try to charge the device with a different USB cable connected to the USB port of
a computer. If the device starts to charge, this may be a sign that the charger is not
working properly.
If there is a memory card in your device, remove it and restart the device. If removing
the memory card solves the issue, your SD card may be damaged. In this case you need
to get a replacement SD card for your Xperia™ device.
You can force your device to restart or shut down in situations where it stops
responding or won't restart normally. No settings or personal data get deleted during a
forced restart.
More
To force the device to shut down
1. Detach the cover of the SIM card and memory card slots.
2. Using the tip of a pen or a similar object, press the OFF button.
Do not use overly sharp objects that could damage the OFF button.
To turn on the device

3. Press and hold down the power key until the device vibrates.
4. Wait a while for the device to start.
Use the Xperia™ Companion computer application to perform a software repair to reset
your device. Note that all data is deleted from the internal storage of your device when
you perform a software repair. Content that you have saved on an external SD card,
such as photos, videos and music, is not deleted.
More
To back up your data using a computer
1. Make sure that Xperia™ Companion for Windows or Mac OS is installed on your
PC or Mac®.
2. Connect your device to the computer using a USB cable.
3. Computer: Open the Xperia™ Companion software. After a few moments, the
computer detects your device.
4. Select Backup on the main screen.
5. Follow the on-screen instructions to back up data from your device.
To repair the device software using Xperia™ Companion
Before performing a software repair, make sure you know your Google™
credentials. Depending on your security settings, you may need to enter them in
order to start up the device after a software repair.

6. Make sure that Xperia™ Companion for Windows or Mac OS is installed on your
PC or Mac®.
7. Open the Xperia™ Companion software on the computer and select Software
repair on the screen.
8. Follow the on-screen instructions to reinstall the software and complete the
repair.
The device doesn't seem to charge
Xperia™ M5 support overview
If the battery is drained, it may take up to 30 minutes for your device to respond to the
charging. During this time, the screen may remain completely dark, not showing the charging
icon. Also note that it can take up to 4 hours for a completely drained battery to charge fully.
Try these steps to find out if the problem relates to the charger:
oMake sure that you use an original Sony charger specifically intended for
charging your device.
oUse a regular Sony charger plugged into a wall socket to charge your Xperia™
device. Your Xperia™ device charges much more slowly when you charge it using
a computer and the USB cable.
oDisconnect the USB cable from your Xperia™ device and then plug the cable into
the micro USB port on the device again. Make sure that the charger cable is
properly attached to the Micro USB port on your device, with no obstruction
such as a protective case. Check that the charger is properly plugged into a wall
socket with an active power source.
oMake sure that the charger port is free from lint, dust and moisture. A blocked
port can prevent the USB connector from fitting properly, and therefore prevent
charging. Ensure that the USB port is completely dry, and gently remove any lint
or dust using, for example, a wooden or plastic toothpick or a toothbrush.
oTry to charge the Xperia™ device by connecting another USB cable to the USB
port of a computer. If the device starts to charge, this may be a sign that the
charger is not working properly. Replace the charger with an original Sony
charger specifically intended for your device.
Turn off your device and then turn it back on. By doing this you turn off all running
applications and free up memory, which sometimes automatically solves the issue.
You can force your device to restart or shut down in situations where it stops
responding or won't restart normally. No settings or personal data get deleted during a
forced restart.
More
To force the device to shut down

1. Detach the cover of the SIM card and memory card slots.
2. Using the tip of a pen or a similar object, press the OFF button.
Do not use overly sharp objects that could damage the OFF button.
To turn on the device
3. Press and hold down the power key until the device vibrates.
4. Wait a while for the device to start.
Update your device to ensure that you have optimal performance and the latest
enhancements.
Read more about how to update and find latest software version.
Use the Xperia™ Companion computer application to perform a software repair to reset
your device. Note that all data is deleted from the internal storage of your device when
you perform a software repair. Content that you have saved on an external SD card,
such as photos, videos and music, is not deleted.
More

To back up your data using a computer
0. Make sure that Xperia™ Companion for Windows or Mac OS is installed on your
PC or Mac®.
1. Connect your device to the computer using a USB cable.
2. Computer: Open the Xperia™ Companion software. After a few moments, the
computer detects your device.
3. Select Backup on the main screen.
4. Follow the on-screen instructions to back up data from your device.
To repair the device software using Xperia™ Companion
Before performing a software repair, make sure you know your Google™
credentials. Depending on your security settings, you may need to enter them in
order to start up the device after a software repair.
5. Make sure that Xperia™ Companion for Windows or Mac OS is installed on your
PC or Mac®.
6. Open the Xperia™ Companion software on the computer and select Software
repair on the screen.
7. Follow the on-screen instructions to reinstall the software and complete the
repair.
The device gets hot
Xperia™ M5 support overview
If you use your device to talk, transmit data, or play games or music for an extended
time, the device may get hot. This is normal because in these conditions the device uses
more power than usual and therefore generates more heat.
Update your device to ensure that you have optimal performance and the latest
enhancements. Read more about how to update and find latest software version.
If you still have questions or concerns, you can contact us.
My battery runs out quickly
Xperia™ M5 support overview
Disable all data connections over mobile networks to save power when you're not using
the Internet. Doing so does not prevent your device from transmitting data over other
wireless networks.
More

To turn data traffic on or off
1. From your Home screen, tap .
2. Find and tap Settings > Data usage.
3. Drag the slider beside Mobile data to turn data traffic on or off.
When data traffic is turned off, your device can still establish Wi-Fi®, NFC and
Bluetooth® connections.
Turn off GPS, Bluetooth® and Wi-Fi® connections when you don't need these features.
Increase the synchronisation interval for your email, calendar and contacts.
More
To change the inbox check frequency
1. From your Home screen, tap .
2. Find and tap Email.
3. Tap , then tap Settings.
4. Select the account for which you want to change the inbox check frequency.
5. Tap Check frequency > Check frequency and select an option.
Keep track of your battery consumption and see which applications are using the most
power.
More
To keep track of your battery consumption
1. From your Home screen, tap .
2. Find and tap Settings > Battery to view the estimated remaining battery
percentage and battery time.
3. Tap SHOW BATTERY USAGE to view a list of applications and features that have
consumed battery power since the last charging cycle.
4. If needed, uninstall or restrict the usage of battery-draining applications or
features.
To view how much battery power applications use

5. From your Home screen, tap .
6. Find and tap Settings > Apps.
7. Select an application and review its battery consumption under Battery usage.
Close and exit applications that you are not using.
Lower the screen brightness level.
More
To adjust the screen brightness
1. From your Home screen, tap .
2. Find and tap Settings > Display > Brightness level.
3. Drag the slider to adjust the brightness.
Turn off your device or activate Airplane mode if you are in an area with no network
coverage. Otherwise, your device repeatedly scans for available networks, and this
consumes power.
More
To turn on Airplane mode
1. From your Home screen, tap .
2. Find and tap Settings.
3. Drag the slider beside Airplane mode to the right.
Use an original headset from Sony to listen to music. A headset consumes less battery
power than the device's loudspeakers.
Disable any live wallpaper.
Update your device to ensure that you have optimal performance and the latest
enhancements. Read more about how to update and find latest software version.
Perform a factory data reset. This is sometimes the best solution if your device stops
functioning properly, but note that it will delete all personal content saved on the
internal memory of your device. Make sure to back up data that you want to keep.
More
To back up your data using a computer
1. Make sure that Xperia™ Companion for Windows or Mac OS is installed on your
PC or Mac®.

2. Connect your device to the computer using a USB cable.
3. Computer: Open the Xperia™ Companion software. After a few moments, the
computer detects your device.
4. Select Backup on the main screen.
5. Follow the on-screen instructions to back up data from your device.
To perform a factory data reset
6. Make a backup of any important data stored on the internal memory to avoid
permanent loss during the reset process.
7. From your Home screen, tap .
8. Find and tap Settings > Backup & reset > Factory data reset.
9. Tap Reset phone.
10. If required, draw your screen unlock pattern or enter your screen unlock
password or PIN to continue.
11. To confirm, tap Erase everything.
To avoid permanent damage to your device, do not restart your device while a reset
procedure is underway.
Your device does not revert to an earlier software version of Android™ when
you perform a factory data reset.
My device freezes or applications suddenly shut down
Xperia™ M5 support overview
Downloaded applications can cause your device to behave unexpectedly or affect its
performance. Use safe mode to check if any downloaded applications are causing the
problem. In safe mode, your device only starts with software and applications that were
already installed when you purchased your device. If the device’s performance improves
in safe mode, it’s likely that one or more of your post-purchase downloaded applications
are affecting the device negatively. You can exit safe mode and restart the device to
uninstall the application or applications that you suspect are causing the problem. If the
problem is recent and you're not sure which application is causing the problem, you can
start by uninstalling the most recently downloaded application.
More
To enable safe mode
1. Turn off your device.

2. Press and hold down the power key until the device vibrates.
3. When the Sony and Xperia™ logotypes appear, press and hold the Volume down
key until Safe mode appears on the screen.
To exit safe mode, restart the device.
To uninstall an application from the Application screen
4. Touch and hold any area on the Application screen until the device vibrates. All
applications that can be uninstalled are then indicated by .
5. Select the application that you want to uninstall, then tap UNINSTALL.
Some apps indicated by can only be disabled and not uninstalled. Disabling
an app deletes all data, but the app can be enabled again from Settings > Apps.
Update your device to ensure that you have optimal performance and the latest
enhancements. Read more about how to update and find latest software version.
Perform a factory data reset. This is sometimes the best solution if your device stops
functioning properly, but note that it will delete all personal content saved on the
internal memory of your device. Make sure to back up data that you want to keep.
More
To back up your data using a computer
1. Make sure that Xperia™ Companion for Windows or Mac OS is installed on your
PC or Mac®.
2. Connect your device to the computer using a USB cable.
3. Computer: Open the Xperia™ Companion software. After a few moments, the
computer detects your device.
4. Select Backup on the main screen.
5. Follow the on-screen instructions to back up data from your device.
To perform a factory data reset
6. Make a backup of any important data stored on the internal memory to avoid
permanent loss during the reset process.

7. From your Home screen, tap .
8. Find and tap Settings > Backup & reset > Factory data reset.
9. Tap Reset phone.
10. If required, draw your screen unlock pattern or enter your screen unlock
password or PIN to continue.
11. To confirm, tap Erase everything.
To avoid permanent damage to your device, do not restart your device while a reset
procedure is underway.
Your device does not revert to an earlier software version of Android™ when
you perform a factory data reset.