Sony INZONE H5 Reference guide

Help Guide
Wireless Gaming Headset
INZONE H5
Model: YY2976
Let’s start to use
Connecting the USB transceiver properly
Set the slide switch of the USB transceiver correctly according to the connected device, and then
insert the USB transceiver into the USB port.
When connected to a computer: Set the slide switch to “PC”
When connected to a PS5™: Set the slide switch to “PS5”
Turning on the headset
Press and hold the (power) button for about 2 seconds or more until the indicator (white) flashes
twice. The headset is turned on.
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To use all functions and improved performances
Update the headset software and computer software “INZONE Hub” to the latest version.
For details on “INZONE Hub”, refer to the following URL.
https://www.sony.net/inzonehub-support
To prevent burning or malfunction due to getting wet
The headset is not waterproof.
If the headset is charged while it is wet with rain or sweat, etc., this can result in burnout or malfunction.
Related information
Charging the headset
WH-G500
Operating the headset
Enjoy games and voice chat by operating the headset.
Turning the VOL (volume) –/+ dial: To adjust the volume
Raising the boom microphone: To turn off the microphone
Lowering the boom microphone: To turn on the microphone
Getting started
What you can do with the gaming headset
About the voice guidance
Supplied accessories
Included items
Parts and controls
Location and function of parts
About the indicator
Wearing the headset
Power/Charging
Charging the headset
Available operating time
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Checking the remaining battery charge
Turning on the headset
Turning off the headset
Using by connecting to a game console
Connecting the headset to a computer or PlayStation®5
What you can do while connected to a game console
What you can do with PlayStation®5
Using the supplied headphone cable
Customizing the headset
Using “INZONE Hub”
What you can do with “INZONE Hub”
Installing “INZONE Hub”
How to keep the software up-to-date (for comfortable use of the headset)
Important information
Precautions
To prevent burning or malfunction due to getting wet
Licenses
Trademarks
Customer support websites
Troubleshooting
What can I do to solve a problem?
Power/Charging
Unable to turn on the headset.
Charging cannot be done.
Charging time is too long.
The available operating time is short (the duration of the battery is short).
Sound
No sound, low sound level
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Sound skips frequently, noise can be heard, distorted sound, and echoes can be heard by the other party
Cannot hear the other person or the call volume is low during calls/The other person cannot hear you or their call volume is low
during calls.
Connection
Pairing cannot be done.
Unable to connect to a game console (PC or PlayStation®5)
The headset cannot be operated.
Resetting or initializing the headset
Resetting the headset
Initializing the headset to restore factory settings
Specifications
Specifications
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Help Guide
Wireless Gaming Headset
INZONE H5
What you can do with the gaming headset
Enjoying a game and chat at the same time
You can enjoy a voice chat while playing a game by connecting to a computer or PS5™ via wireless 2.4 GHz connection
with the USB transceiver.
You can also enjoy games and voice chat by connecting to a computer using the supplied headphone cable.
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Help Guide
Wireless Gaming Headset
INZONE H5
About the voice guidance
In the factory settings, you will hear the English voice guidance in the following situations via the headset.
You can change the language of the voice guidance using “INZONE Hub” app.
When entering pairing mode: “Pairing”
When informing the remaining battery charge: “Battery about XX %” (The “XX” value indicates the approximate
remaining charge. Use it as a rough estimate.) /“Battery fully charged”
When the remaining battery charge of the headset is low: “Low battery”
When automatically turning off due to low battery of the headset: “Battery is empty”
Note
When you initialize the headset to restore to the factory settings after you change the language of the voice guidance, the
language will also return to the factory settings.
If the voice guidance is not heard after changing the voice guidance language or updating the software, turn the headset off and
on again.
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Help Guide
Wireless Gaming Headset
INZONE H5
Included items
After opening the package, check that all of the items in the list are included. If any items are missing, contact your
dealer.
Numbers in ( ) indicate the item amount.
Wireless Gaming Headset (1)
USB Type-C® cable (USB-A to USB-C®) (1)
Headphone cable (1)
USB transceiver (YY2979) (1)
Documents (1 set)
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Help Guide
Wireless Gaming Headset
INZONE H5
Location and function of parts
Headband1.
(left) mark2.
Boom microphone
There is a boom microphone on the left unit.
3.
Built-in antenna
An antenna for wireless communication with a USB transceiver is built into the headset.
4.
Left unit5.
(right) mark6.
Sliders (left, right)
Slide to adjust the length of the headband.
7.
Right unit8.
VOL (volume) –/+ dial
There is a tactile dot on the + side.
9.
USB Type-C port10.
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USB transceiver:
Related Topic
About the indicator
Checking the remaining battery charge
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Connect the headset to a computer, or to an AC outlet via a commercially available USB AC adaptor, with the
supplied USB Type-C cable to charge the headset.
Charging indicator (orange)
Lights up or flashes in orange to indicate the rechargeable battery and charging status.
11.
Headphone cable input jack
Connect a computer using the supplied headphone cable. Make sure that you insert the cable until it clicks. If the
plug is not connected correctly, you may not hear the sound properly.
12.
GAME/CHAT (GAME/CHAT BALANCE) button
You can adjust the volume balance between the game sound and voice chat.
13.
(power) button14.
(power) indicator (white)
Lights up or flashes in white to indicate the power status and the connection status between the headset and the
USB transceiver.
15.
Slide switch
Switches the headset connection to a computer or PS5.
1.
Connection indicator (white)2.
Connect button3.
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Help Guide
Wireless Gaming Headset
INZONE H5
About the indicator
You can check various statuses of the headset by the indicator.
: Turns on in white / : Turns on in orange / -: Turns off
Power status and wireless 2.4 GHz connection status
Indicates with the (power) indicator.
When the headset is turned on
- - (flashes twice in white)
When the headset is turned off
- - - - (lights up in white for about 2 seconds)
Initialization completed
- - - - (flashes 4 times in white)
The wireless 2.4 GHz connection is not established
- - - - - - - - - - - - - - - (repeatedly flashes slowly in white at about 1-second intervals)
The wireless 2.4 GHz connection process is completed
- - - - - - - (repeatedly flashes quickly in white for about 5 seconds)
The wireless 2.4 GHz connection is established
- - - - - - - - - - - - - (repeatedly flashes in white for about 30 seconds at 5-second intervals)
Pairing start
- - - - - - - - - - - (repeatedly flashes twice in white for up to 5 minutes)
Software update status
Indicates with the (power) indicator.
Updating software
- - - - - (repeatedly flashes slowly in white)
Rechargeable battery and charging status
Indicates with the charging indicator.
When the remaining battery charge of the headset is low (the headset needs to be charged)
- - - - (repeatedly flashes slowly in orange for about 15 seconds)
When the battery is fully charged when charging starts on the headset
- - - - (lights up in orange for about 1 minute, and then turns off)
While charging the headset
(lights up in orange)
When the battery becomes fully charged and charging is complete
- - - - (turns off)
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Abnormal temperature of the battery of the headset
- - - - - - - - - (repeatedly flashes twice in orange)
When an error occurs while the headset is charging and the headset is not charged
- - - - - - (repeatedly flashes slowly in orange)
USB transceiver
Wireless 2.4 GHz connection and software update status
Indicates with the connection indicator.
Pairing mode of the wireless 2.4 GHz connection
- - - - - - - - - - - - - - - (repeatedly flashes twice in white for up to 5 minutes)
The wireless 2.4 GHz connection is not established
- - - - - - - - - - - - - - - (repeatedly flashes in white for about 30 seconds at 1-second intervals)
The wireless 2.4 GHz connection is established
(lights up in white)
Updating software
- - - - - (repeatedly flashes slowly in white)
Related Topic
Checking the remaining battery charge
Initializing the headset to restore factory settings
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Help Guide
Wireless Gaming Headset
INZONE H5
Wearing the headset
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Put the headset on your ears.
Extend the slider to adjust the length of the headband.
Put the headset on your head with the (left) mark on your left ear and the (right) mark on your right ear.
There is a boom microphone on the (left) mark side.
A: Boom microphone
1
Adjust the position of the boom microphone so that it is near your mouth.
2
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Help Guide
Wireless Gaming Headset
INZONE H5
Charging the headset
The headset can be used either connected to an AC outlet with a USB AC adaptor or with the built-in lithium-ion
rechargeable battery. Use the supplied USB Type-C cable to charge.
System requirements for battery charge using USB
USB AC adaptor
A commercially available USB AC adaptor capable of supplying an output current of 0.5 A (500 mA) or more
Personal computer
Personal computer with a standard USB port
We do not guarantee operation on all computers.
Operations using a custom-built or homebuilt computer are not guaranteed.
Recommended personal computer OS version
Windows®: Windows 10 or later
Mac: macOS 11 or later
PS5™
Connect the headset to an AC outlet.
Use the supplied USB Type-C cable and a commercially available USB AC adaptor.
A: USB AC adaptor
The charging indicator (orange) of the headset lights up.
Charging is completed in about 3.5 hours* and the charging indicator turns off automatically.
After charging is complete, disconnect the USB Type-C cable.
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Time required for charging the empty battery to its full capacity. It may differ depending on the conditions of use.
*
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Hint
The headset can be also charged by connecting the headset to a running computer using the supplied USB Type-C cable.
When the headset is connected to an AC outlet with a USB AC adaptor or to a computer originally equipped with a USB charging
compatible port, you can charge the headset while using it.
Note
Charging may not be successful with cables other than the supplied USB Type-C cable.
Charging may not be successful depending on the type of USB AC adaptor.
The headset cannot be charged when the computer goes into standby (sleep) or hibernation mode. In this case, change the
computer settings, and start charging once again.
The headset may not be able to charge when the PS5 is in rest mode. If this is the case, change the PS5 settings so that the
USB ports on the PS5 can be used for charging even when in rest mode.
If the headset is not used for a long time, the rechargeable battery usage hours may be reduced. However, the battery life will
improve after charging and discharging several times. If you store the headset for a long time, charge the battery once every 6
months to avoid over-discharge.
If the headset is not used for a long time, it may take longer to charge the battery.
If the headset detects a problem while charging due to the following causes, the charging indicator (orange) flashes. In this case,
pull out and insert the USB Type-C cable, then charge once again within the charging temperature range. If the problem persists,
consult your nearest Sony dealer.
Ambient temperature exceeds the charging temperature range of 5 °C - 35 °C (41 °F - 95 °F).
There is a problem with the rechargeable battery.
If the headset is not used for a long time, the charging indicator (orange) may not immediately light up when the headset starts
charging. Please wait a moment until the indicator lights up.
If the usage hours of the built-in rechargeable battery decrease significantly, the battery should be replaced. Consult your nearest
Sony dealer.
Avoid exposure to extreme temperature changes, direct sunlight, moisture, sand, dust, and electrical shock. Never leave the
headset in a parked vehicle.
When charging by connecting the headset to a computer, use only the supplied USB Type-C cable, and make sure to connect
them directly. Charging will not be properly completed when the headset is connected through a USB hub.
If you connect the headphone cable and charge at the same time, noise may occur depending on the connected device. It is not
recommended to charge the battery while the headphone cable is connected.
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Help Guide
Wireless Gaming Headset
INZONE H5
Available operating time
The available operating times of the headset with the battery fully charged are as follows:
2.4 GHz wireless connection
Max. 28 hours
The headset can be used for about 3 hours after 10 minutes of charging.
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Help Guide
Wireless Gaming Headset
INZONE H5
Checking the remaining battery charge
You can check the remaining battery charge of the rechargeable battery by the following way.
If the headset has enough remaining battery charge when you turn on the headset, the (power) indicator (white)
flashes twice.
When you press the (power) button while the headset is on, a voice guidance indicating the remaining battery
charge can be heard.
“Battery about XX %” (The “XX” value indicates the approximate remaining charge.)
“Battery fully charged”
The remaining battery charge indicated by the voice guidance may differ from the actual remaining charge in some
cases. Use it as a rough estimate.
When the remaining battery charge of the headset is 20% or lower
A notification sound is emitted and the charging indicator (orange) flashes for about 15 seconds. If you hear the voice
guidance says “Low battery”, charge the headset as soon as possible.
When the battery becomes completely empty, a notification sound is emitted. The voice guidance says “Battery is empty”
and the headset automatically turns off.
When using the headset by connecting to a computer
When the headset is connected to a computer, the icon indicating the remaining battery charge is displayed on the
“INZONE Hub” screen in 4 levels: “100%”, “70%”, “50%”, and “20%”.
Note
The remaining battery charge may not be properly displayed immediately after a software update or if the headset has not been
used for a long time. In this case, repeatedly charge and discharge the battery multiple times to properly display the remaining
battery charge.
Related Topic
About the indicator
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Help Guide
Wireless Gaming Headset
INZONE H5
Turning on the headset
Related Topic
Turning off the headset
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Press and hold the (power) button for about 2 seconds or more.
You will hear a notification sound indicating that the headset is turned on.
The (power) indicator (white) flashes twice.
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Help Guide
Wireless Gaming Headset
INZONE H5
Turning off the headset
Note
In the factory settings, when the following conditions continue for about 5 minutes, the headset turns off automatically.
The wireless 2.4 GHz connection is terminated.
The headset is not charging.
This setting can be changed using “INZONE Hub”.
Related Topic
Turning on the headset
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Press and hold the (power) button for about 2 seconds or more.
You will hear a notification sound indicating that the headset is turning off.
The (power) indicator (white) lights up for about 2 seconds, and then turns off.
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Help Guide
Wireless Gaming Headset
INZONE H5
Connecting the headset to a computer or PlayStation®5
Before starting the operation, make sure of the following:
The computer or PS5™ is placed within 1 m (3.2 ft) of the headset.
The headset is charged sufficiently.
The operating instructions of the computer or PS5 is in hand.
Switch the slide switch of the USB transceiver to “PC” or “PS5” according to the connected device.
1
Turn on the computer or PS5.
2
Connect the USB transceiver to a USB port of the computer or PS5.
Note
Connect the USB transceiver directly to the computer or PS5, and not via a USB hub.
When connecting the USB transceiver to the PS5, connect it to the USB port on the front of the PS5.
3
Press and hold the (power) button for about 2 seconds or more to turn on the headset.
You will hear a notification sound indicating that the headset is turned on.
The (power) indicator (white) flashes twice.
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Note
If the device does not recognize the headset microphone, make sure the slide switch of the USB transceiver is set correctly.
If the headset cannot connect to a computer or PS5 via wireless 2.4 GHz connection, press and hold the connect button on the
USB transceiver and the (power) button on the headset for about 5 seconds or more to pair them again.
During a call, there may be noise in the voice that the other party hears. Connecting the USB transceiver to a different USB port
may improve the situation.
This product uses radio waves in the 2.4 GHz band, and noise may occur due to the effects of using other wireless devices
nearby or mutual interference caused by using many other wireless devices in the vicinity.
Devices that use/generate radio waves in the 2.4 GHz band: Bluetooth, wireless LAN, microwave ovens, etc.
Use the 5 GHz band instead of the 2.4 GHz band for the Wi-Fi of smartphones, computers, etc. to reduce noise and other effects
of the surrounding radio environment.
In addition, turning off wireless devices that are not in use, setting smartphones to airplane mode, etc. may reduce the impact of
noise generation.
If there is a lot of noise when using a wireless connection with a computer, try a wired connection using a headphone cable.
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When the headset is turned on, the headset is connected to the USB transceiver automatically (wireless 2.4 GHz
connection).
When connected, you will hear a notification sound indicating that the connection is established.
When a wireless 2.4 GHz connection is not established, the (power) indicator (white) repeatedly flashes at an
interval of about 1 second. When connected, the (power) indicator (white) repeatedly flashes quickly for about 5
seconds, then changes to flashing at an interval of about 5 seconds.
When connected to a computer, select the headset as the audio device.
Audio output device such as games: ［INZONE H5 - Game］
Audio input/output device such as voice chat: ［INZONE H5 - Chat］
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