Sony INZONE H9 Reference guide

Help Guide
Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset
INZONE H9/INZONE H7
Model: YY2959/YY2960
Let’s start to use
Connecting the USB transceiver properly
Set the slide switch of the USB transceiver correctly according to the connected device, and then
insert the USB transceiver into the USB port.
When connected to a computer: Set the slide switch to “PC”
When connected to a PS5™: Set the slide switch to “PS5”
Turning on the headset
Press and hold the (power) button for about 2 seconds or more until the indicator (white) lights
up. The headset is turned on.
1

To use all functions and improved performances
Update the headset software and computer software “INZONE Hub” to the latest version.
For details on “INZONE Hub”, refer to the following URL.
https://www.sony.net/inzonehub-support
To prevent burning or malfunction due to getting wet
The headset is not waterproof.
If the headset is charged while it is wet with rain or sweat, etc., this can result in burnout or malfunction.
Related information
Charging the headset
Operating the headset
Enjoy games and voice chat by operating the headset.
Turning the VOL (volume) –/+ dial: To adjust the volume
Raising the boom microphone: To turn off the microphone
Lowering the boom microphone: To turn on the microphone
Getting started
What you can do with the gaming headset
Supplied accessories
Checking the package contents
Parts and controls
Location and function of parts
About the indicator
Wearing the headset
Power/Charging
Charging the headset
Available operating time
Checking the remaining battery charge
Turning on the headset
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Turning off the headset
Using by connecting to a game console
Connecting the headset to a computer or PlayStation®5
What you can do while connected to a game console
What you can do with PlayStation®5
Using by connecting to a Bluetooth device
How to make a wireless connection to Bluetooth devices
Android smartphone
Pairing and connecting with an Android smartphone
Connecting to a paired Android smartphone
iPhone (iOS devices)
Pairing and connecting with an iPhone
Connecting to a paired iPhone
Other Bluetooth devices
Pairing and connecting with a Bluetooth device
Connecting to a paired Bluetooth device
Making phone calls
Receiving a call
Making a call
Functions for a phone call
Disconnecting Bluetooth connection (after use)
Listening to music
Listening to music from a device via Bluetooth connection
Controlling the audio device (Bluetooth connection)
Disconnecting Bluetooth connection (after use)
Sound quality mode
About the sound quality mode
Supported codecs
Customizing the headset
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Using “INZONE Hub”
What you can do with “INZONE Hub”
Installing “INZONE Hub”
How to keep the software up-to-date (for comfortable use of the headset)
Using the Ambient Sound Control function (INZONE H9 only)
Noise canceling function (INZONE H9 only)
What is noise canceling? (INZONE H9 only)
Using the noise canceling function (INZONE H9 only)
Listening to ambient sound (INZONE H9 only)
Listening to ambient sound while playing games (Ambient Sound Mode) (INZONE H9 only)
Important information
Precautions
To prevent burning or malfunction due to getting wet
Licenses
Trademarks
Customer support websites
Troubleshooting
What can I do to solve a problem?
Power/Charging
Unable to turn on the headset.
Charging cannot be done.
Charging time is too long.
The available operating time is short (the duration of the battery is short).
Sound
No sound, low sound level
Sound skips frequently.
Cannot hear a person during a call/low voice from callers, your voice does not reach the person during a call/your voice is low on
the caller’s side.
Low sound quality of the device connected via Bluetooth connection.
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The effect of noise canceling is not sufficient. (INZONE H9 only)
The way the audio sounds changes when the noise canceling function is on. (INZONE H9 only)
Connection
Pairing cannot be done.
Unable to make a Bluetooth connection.
The headset does not operate properly.
Resetting or initializing the headset
Resetting the headset
Initializing the headset to restore factory settings
Specifications
Specifications
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Help Guide
Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset
INZONE H9/INZONE H7
What you can do with the gaming headset
Enjoying a game and chat at the same time
You can enjoy a voice chat while playing a game by connecting to a computer or PS5™ via wireless 2.4 GHz connection
with the USB transceiver.
Enjoying chatting and calling on your smartphone
You can enjoy a voice chat and hands-free call while playing a game by connecting to a computer or PS5 via wireless
2.4 GHz connection with the USB transceiver and connecting to a smartphone at the same time via BLUETOOTH®
connection.
5-038-202-11(1) Copyright 2022 Sony Corporation
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Help Guide
Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset
INZONE H9/INZONE H7
Checking the package contents
After opening the package, check that all of the items in the list are included. If any items are missing, contact your
dealer.
Numbers in ( ) indicate the item amount.
INZONE H9:
Wireless Noise Canceling Gaming Headset (1)
INZONE H7:
Wireless Gaming Headset (1)
INZONE H9/INZONE H7:
USB Type-C® cable (USB-A to USB-C®) (approx. 150 cm (59.06 in.)) (1)
USB transceiver (YY2965) (1)
5-038-202-11(1) Copyright 2022 Sony Corporation
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Help Guide
Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset
INZONE H9/INZONE H7
Location and function of parts
INZONE H9:
Headband1.
(left) mark2.
Boom microphone
There is a boom microphone on the left unit.
3.
Built-in antenna
A Bluetooth antenna is built into the headset.
4.
Left unit5.
(right) mark6.
8

INZONE H7:
Sliders (left, right)
Slide to adjust the length of the headband.
7.
Right unit8.
Ring indicators (left, right) (blue or white)9.
NC/AMB (noise canceling/Ambient Sound Mode) button10.
VOL (volume) –/+ dial
There is a tactile dot on the + side.
11.
Noise canceling function microphones (left, right)
Pick up the sound of the noise when the noise canceling function is in use.
12.
USB Type-C port
Connect the headset to a computer, or to an AC outlet via a commercially available USB AC adaptor, with the
supplied USB Type-C cable to charge the headset.
13.
Charging indicator (orange)
Lights up or flashes in orange to indicate the rechargeable battery and charging status.
14.
GAME/CHAT (game/chat balance) button
You can adjust the volume balance between the game sound and voice chat.
15.
(Bluetooth) button16.
(power) button17.
Headband1.
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USB transceiver:
(left) mark2.
Boom microphone
There is a boom microphone on the left unit.
3.
Built-in antenna
A Bluetooth antenna is built into the headset.
4.
Left unit5.
(right) mark6.
Sliders (left, right)
Slide to adjust the length of the headband.
7.
Right unit8.
VOL (volume) –/+ dial
There is a tactile dot on the + side.
9.
USB Type-C port
Connect the headset to a computer, or to an AC outlet via a commercially available USB AC adaptor, with the
supplied USB Type-C cable to charge the headset.
10.
Charging indicator (orange)
Lights up or flashes in orange to indicate the rechargeable battery and charging status.
11.
GAME/CHAT (game/chat balance) button
You can adjust the volume balance between the game sound and voice chat.
12.
(Bluetooth) button13.
(Bluetooth) indicator (blue)
Lights up or flashes in blue to indicate the status of the Bluetooth connection.
14.
(power) button15.
(power) indicator (white)
Lights up or flashes in white to indicate the power status and the connection status between the headset and the
USB transceiver.
16.
Slide switch
Switches the headset connection to a computer or PS5™.
1.
Connect indicator (white)2.
Connect button3.
10

Related Topic
About the indicator
Checking the remaining battery charge
5-038-202-11(1) Copyright 2022 Sony Corporation
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Help Guide
Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset
INZONE H9/INZONE H7
About the indicator
You can check various statuses of the headset by the indicator.
: Turns on in blue / : Turns on in white / : Turns on in orange / -: Turns off
Wireless Noise Canceling Gaming Headset (INZONE H9)
Power status
Indicates with the left and right ring indicators.
When the headset is turned on
When the Bluetooth mode is on
- - (light up in blue for about 5 seconds)
When the Bluetooth mode is off
- - (light up in white for about 5 seconds)
When the headset is turned off
When the Bluetooth mode is on
- - - - (light up in blue for about 2 seconds)
When the Bluetooth mode is off
- - - - (light up in white for about 2 seconds)
Initialization completed
- - - - (flash 4 times in white)
Wireless 2.4 GHz connection and Bluetooth connection status
Indicates with the left and right ring indicators.
Indicates the wireless 2.4 GHz connection status in white and the Bluetooth connection status in blue.
The wireless 2.4 GHz connection is not established (when the Bluetooth mode is off)
- - - - - - - - (repeatedly flash in white)
The wireless 2.4 GHz connection process is completed
(light up in white for about 2 seconds)
The wireless 2.4 GHz connection is established (when the Bluetooth mode is off)
- - - - - - - (repeatedly flash slowly in white for about 30 seconds)
When turning off the Bluetooth mode
- - - - (light up in blue for about 2 seconds)
Bluetooth pairing mode
- - - - - - - - - - - (repeatedly flash twice in blue for up to 5 minutes)
The Bluetooth connection is not established (when the Bluetooth mode is on)
- - - - - - - - (repeatedly flash in blue)
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The Bluetooth connection process is completed
(light up in blue for about 2 seconds)
The Bluetooth connection is established (when the wireless 2.4 GHz connection is not established)
- - - - - - - (repeatedly flash slowly in blue for about 30 seconds)
Incoming call
- - - - - - - - - - - (repeatedly flash quickly in blue)
Both wireless 2.4 GHz connection and Bluetooth connection are established
- - - - - - - - (repeatedly flash slowly in white and blue alternately for about
30 seconds)
Software update status
Indicates with the left and right ring indicators.
Updating software
- - - - - (repeatedly flash slowly in white)
Rechargeable battery and charging status
Indicates with the charging indicator.
When the remaining battery charge of the headset is low (the headset needs to be charged)
- - - - (repeatedly flashes slowly in orange for about 15 seconds)
When the battery is fully charged when charging starts on the headset
- - - - (lights up in orange for about 1 minute, and then turns off)
While charging the headset
(lights up in orange)
When the battery becomes fully charged and charging is complete
- - - - (turns off)
Abnormal temperature of the battery of the headset
- - - - - - - - - (repeatedly flashes twice in orange)
When an error occurs while the headset is charging and the headset is not charged
- - - - - - (repeatedly flashes slowly in orange)
Wireless Gaming Headset (INZONE H7)
Power status and wireless 2.4 GHz connection status
Indicates with the (power) indicator.
When the headset is turned on
- - - - (lights up in white for about 2 seconds)
When the headset is turned off
- - - - (lights up in white for about 2 seconds)
Initialization completed
- - - - (flashes 4 times in white)
The wireless 2.4 GHz connection is not established
- - - - - - - - - - - - - - - (repeatedly flashes slowly in white at about 1-second intervals)
The wireless 2.4 GHz connection process is completed
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- - - - - - - (repeatedly flashes quickly in white for about 5 seconds)
The wireless 2.4 GHz connection is established
- - - - - - - - - - - - - (repeatedly flashes in white for about 30 seconds at 5-second intervals)
Bluetooth connection status
Indicates with the (Bluetooth) indicator.
When turning on the Bluetooth mode
- - - - (lights up in blue for about 2 seconds)
When turning off the Bluetooth mode
- - - - (lights up in blue for about 2 seconds)
Bluetooth pairing mode
- - - - - - - - - - - (repeatedly flashes twice in blue for up to 5 minutes)
When the Bluetooth connection is not established
- - - - - - - - (repeatedly flashes in blue at about 1-second intervals)
The Bluetooth connection process is completed
- - - - - - - - - (repeatedly flashes quickly in blue for about 5 seconds)
The Bluetooth connection is established
- - - - - - - - - - - - - - - (repeatedly flashes in blue for about 30 seconds at 5-second intervals)
Incoming call
- - - - - - - - - - - (repeatedly flashes quickly in blue)
Software update status
Indicates with the (power) indicator.
Updating software
- - - - - (repeatedly flashes slowly in white)
Rechargeable battery and charging status
Indicates with the charging indicator.
When the remaining battery charge of the headset is low (the headset needs to be charged)
- - - - (repeatedly flashes slowly in orange for about 15 seconds)
When the battery is fully charged when charging starts on the headset
- - - - (lights up in orange for about 1 minute, and then turns off)
While charging the headset
(lights up in orange)
When the battery becomes fully charged and charging is complete
- - - - (turns off)
Abnormal temperature of the battery of the headset
- - - - - - - - - (repeatedly flashes twice in orange)
When an error occurs while the headset is charging and the headset is not charged
- - - - - - (repeatedly flashes slowly in orange)
USB transceiver
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Wireless 2.4 GHz connection and software update status
Indicates with the connect indicator.
Pairing mode of the wireless 2.4 GHz connection
- - - - - - - - - - - - - - - (repeatedly flashes twice in white for up to 5 minutes)
The wireless 2.4 GHz connection is not established
- - - - - - - - - - - - - - - (repeatedly flashes in white for about 30 seconds at 1-second intervals)
The wireless 2.4 GHz connection is established
(lights up in white)
Updating software
- - - - - (repeatedly flashes slowly in white)
Hint
The display time of indicator(s) of the wireless 2.4 GHz connection status and the Bluetooth connection status can be changed
with “INZONE Hub”.
Related Topic
Checking the remaining battery charge
Initializing the headset to restore factory settings
5-038-202-11(1) Copyright 2022 Sony Corporation
15

Help Guide
Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset
INZONE H9/INZONE H7
Wearing the headset
5-038-202-11(1) Copyright 2022 Sony Corporation
Put the headset on your ears.
Extend the slider to adjust the length of the headband.
Put the headset on your head with the (left) mark on your left ear and the (right) mark on your right ear.
There is a boom microphone on the (left) mark side.
INZONE H9:
INZONE H7:
A: Boom microphone
1
Adjust the position of the boom microphone so that it is near your mouth.
2
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Help Guide
Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset
INZONE H9/INZONE H7
Charging the headset
The headset can be used either connected to an AC outlet with a USB AC adaptor or with the built-in lithium-ion
rechargeable battery. Use the supplied USB Type-C cable to charge.
Connect the headset to an AC outlet.
Use the supplied USB Type-C cable and a commercially available USB AC adaptor.
INZONE H9:
INZONE H7:
A: USB AC adaptor
The charging indicator (orange) of the headset lights up.
Charging is completed in about 3.5 hours (*) and the charging indicator turns off automatically.
1
Time required for charging the empty battery to its full capacity. It may differ depending on the conditions of use.
*
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System requirements for battery charge using USB
USB AC adaptor
A commercially available USB AC adaptor capable of supplying an output current of 0.5 A (500 mA) or more
Personal computer
Personal computer with a standard USB port
We do not guarantee operation on all computers.
Operations using a custom-built or homebuilt computer are not guaranteed.
Recommended personal computer OS version
Windows®: Windows 10 or later
Mac: macOS 11 or later
PS5™
Hint
The headset can be also charged by connecting the headset to a running computer using the supplied USB Type-C cable.
When the headset is connected to an AC outlet with a USB AC adaptor or to a computer originally equipped with a USB charging
compatible port, you can charge the headset while using it.
Note
Charging may not be successful with cables other than the supplied USB Type-C cable.
Charging may not be successful depending on the type of USB AC adaptor.
The headset cannot be charged when the computer goes into standby (sleep) or hibernation mode. In this case, change the
computer settings, and start charging once again.
The headset may not be able to charge when the PS5 is in rest mode. If this is the case, change the PS5 settings so that the
USB ports on the PS5 can be used for charging even when in rest mode.
If the headset is not used for a long time, the rechargeable battery usage hours may be reduced. However, the battery life will
improve after charging and discharging several times. If you store the headset for a long time, charge the battery once every 6
months to avoid over-discharge.
If the headset is not used for a long time, it may take longer to charge the battery.
If the headset detects a problem while charging due to the following causes, the charging indicator (orange) flashes. In this case,
pull out and insert the USB Type-C cable, then charge once again within the charging temperature range. If the problem persists,
consult your nearest Sony dealer.
Ambient temperature exceeds the charging temperature range of 5 °C - 35 °C (41 °F - 95 °F).
There is a problem with the rechargeable battery.
If the headset is not used for a long time, the charging indicator (orange) may not immediately light up when the headset starts
charging. Please wait a moment until the indicator lights up.
If the usage hours of the built-in rechargeable battery decrease significantly, the battery should be replaced. Consult your nearest
Sony dealer.
Avoid exposure to extreme temperature changes, direct sunlight, moisture, sand, dust, and electrical shock. Never leave the
headset in a parked vehicle.
When charging by connecting the headset to a computer, use only the supplied USB Type-C cable, and make sure to connect
them directly. Charging will not be properly completed when the headset is connected through a USB hub.
After charging is complete, disconnect the USB Type-C cable.
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5-038-202-11(1) Copyright 2022 Sony Corporation
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Help Guide
Wireless Noise Canceling Gaming Headset/Wireless Gaming Headset
INZONE H9/INZONE H7
Available operating time
The available operating times of the headset with the battery fully charged are as follows:
INZONE H9:
The headset can be used for about 1 hour after 10 minutes of charging.
INZONE H7:
Status Bluetooth
mode Codec Noise canceling function/Ambient Sound Mode
Available
operating time
Game and chat OFF — Noise canceling function: ON Max. 20 hours
Game and chat OFF — Ambient Sound Mode: ON Max. 20 hours
Game and chat OFF — OFF Max. 32 hours
Game and chat
(Phone calls via Bluetooth
connection)
ON — Noise canceling function: ON Max. 15 hours
Game and chat
(Phone calls via Bluetooth
connection)
ON — Ambient Sound Mode: ON Max. 15 hours
Game and chat
(Phone calls via Bluetooth
connection)
ON — OFF Max. 20 hours
Game and chat
(Music playback via Bluetooth
connection)
ON AAC Noise canceling function: ON Max. 16 hours
Game and chat
(Music playback via Bluetooth
connection)
ON AAC Ambient Sound Mode: ON Max. 16 hours
Game and chat
(Music playback via Bluetooth
connection)
ON AAC OFF Max. 22 hours
Game and chat
(Music playback via Bluetooth
connection)
ON SBC Noise canceling function: ON Max. 15 hours
Game and chat
(Music playback via Bluetooth
connection)
ON SBC Ambient Sound Mode: ON Max. 15 hours
Game and chat
(Music playback via Bluetooth
connection)
ON SBC OFF Max. 20 hours
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