Sony WALKMAN NW-ZX505 User manual

SERVICE MANUAL
Conditions of Use:
(1) Please use this information only for the purpose of performing repair, maintenance and/or configuration services of the Sony products (hereinafter the “Repair services”) under the ser-
vice agreement entered into with the Sony group company (hereinafter the “Service agreement”). Using this information for any purpose other than the purpose described foregoing is
forbidden.
(2) Only the Authorized Servicer’s officers, employees or subcontractors (including their officers and employees) whose duties justify a need-to-know and who have agreed to hold
confidential this information (collectively hereinafter the “Permitted users”) are permitted to access and use this information. To disclose or disseminate to any person other than the
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(4) Do not copy, replicate, reproduce, alter, translate, transmit, sell, lease, or distribute this information in whole or in part without the prior written permission of the author.
(Notwithstanding foregoing, it is permitted to copy and distribute this information to the Permitted users.)
(5) Please notify immediately any leakage, loss, theft, misappropriation, or other misuse of this information by e-mail to the following address:
[email protected].com
(6) In addition to the above, the terms and conditions of the Service agreement shall be applied to using this information.
Revision of Information:
This information may be changed or updated at any time without any prior notice. Please confirm that this information is up-to-date before using it.
Sony CONFIDENTIAL
For Authorized Servicer
Sony Home Entertainment &
Sound Products Inc.
9-896-612-02
2019L33-1
© 2019.12
CAUTION
Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type.
注意
如果电池更换不当会有爆炸危险
只能用同样类型或等效类型的电池来更换
CAUTION
Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to the instructions.
Note:
Be sure to keep your PC used for service and
checking of this unit always updated with the
latest version of your anti-virus software.
In case a virus affected unit was found during
service, contact your Service Headquarters.
NW-ZX505/ZX507
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SERVICE MANUAL
Sony CONFIDENTIAL
For Authorized Servicer
SPECIFICATIONS
DIGITAL MEDIA PLAYER
US Model
Canadian Model
AEP Model
UK Model
E Model
Australian Model
NW-ZX507
Chinese Model
NW-ZX505/ZX507
Ver. 1.1 2019.12
• Headphones and microSD card are not supplied with this unit.
– Continued on next page –
NW-ZX505/ZX507
Display
Size
3.6-inch (9.1 cm)
Resolution
HD (1280 × 720 Pixels)
Panel type
TFT color display with white LED-backlight
Touch panel
Supported
Interface
USB
Type-C (USB 2.0 compliant)
Headphone
Stereo mini jack, Balanced standard jack
External memory
microSD, microSDHC, microSDXC
Wireless LAN
Standard
IEEE 802.11a/b/g/n/ac
Frequency band
2.4/5 GHz band
Encryption
WEP/WPA/WPA2
Bluetooth
Version
Communication system: Bluetooth Specification Version 5.0
Frequency band
2.4 GHz band (2.4000 GHz - 2.4835 GHz)
Modulation method
FHSS
Supported Bluetooth profiles
A2DP, AVRCP, SPP, OPP, DID
Supported Codecs (Transmission)
SBC, LDAC, aptX, aptX HD, AAC
NFC
Active type (for reader and writer)
Sensor
Accelerometer
Microphone
Monaural
Headphone Out (Stereo mini jack)
Frequency response
20 Hz - 40,000 Hz
Headphone Out (Balanced standard jack)
Frequency response
20 Hz - 40,000 Hz
General
Power Source
Built-in battery: Built-in Rechargeable lithium-ion Battery
Charging and Power supply: USB power (from a computer via a USB)
Charging Time (USB charging)
Approx. 6.5 hours
Operating temperature
5 °C to 35 °C (41 ºF to 95 ºF)
Dimensions
w/h/d, projecting parts not included: Approx. 57.3 mm × 121.8 mm × 14.8 mm (2.26 inches × 4.80 inches × 0.59 inches)
w/h/d: Approx. 57.9 mm × 122.6 mm × 14.8 mm (2.28 inches × 4.83 inches × 0.59 inches)
Mass
Approx. 164 g (5.79 oz)
Capacity
Capacity
NW-ZX505: 16 GB
NW-ZX507: 64 GB
Actual available memory for other contents
NW-ZX505: Approx. 6.26 GB
NW-ZX507: Approx. 49.00 GB (CH)
NW-ZX507: Approx. 48.64 GB (Except CH)
Note
Available capacity may vary. A portion of the memory is used for data management functions.
M
When you update the system software, reserve about 2 GB of free space in the internal shared storage.
odels to sell vary by country or region.
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Sony CONFIDENTIAL
For Authorized Servicer
Battery life
Music
Stereo mini jackStereo mini jack
MP3 (128 kbps)
Approx. 20 hours
AAC (256 kbps)
Approx. 20 hours
WAV (44.1 kHz/16 bit)
Approx. 20 hours
FLAC (44.1 kHz/16 bit)
Approx. 20 hours
FLAC (96 kHz/24 bit)
Approx. 18 hours
FLAC (192 kHz/24 bit)
Approx. 16 hours
DSD (2.8224 MHz/1 bit)
Approx. 10 hours
DSD (5.6448 MHz/1 bit)
Approx. 8 hours
DSD (11.2896 MHz/1 bit)
Approx. 6.5 hours
Balanced standard jack
MP3 (128 kbps)
Approx. 19 hours
AAC (256 kbps)
Approx. 19 hours
WAV (44.1 kHz/16 bit)
Approx. 19 hours
FLAC (44.1 kHz/16 bit)
Approx. 18 hours
FLAC (96 kHz/24 bit)
Approx. 17 hours
FLAC (192 kHz/24 bit)
Approx. 15 hours
DSD (2.8224 MHz/1 bit)
Approx. 9 hours
DSD (5.6448 MHz/1 bit)
Approx. 7.5 hours
DSD (11.2896 MHz/1 bit)
Approx. 4 hours
MP3 (128 kbps)
Approx. 19 hours
For other modelsFor models available in Europe
AAC (256 kbps)
Approx. 19 hours
WAV (44.1 kHz/16 bit)
Approx. 19 hours
FLAC (44.1 kHz/16 bit)
Approx. 19 hours
FLAC (96 kHz/24 bit)
Approx. 17 hours
FLAC (192 kHz/24 bit)
Approx. 15 hours
DSD (2.8224 MHz/1 bit)
Approx. 9 hours
DSD (5.6448 MHz/1 bit)
Approx. 7 hours
DSD (11.2896 MHz/1 bit)
Approx. 5.5 hours
Balanced standard jack
MP3 (128 kbps)
Approx. 18 hours
AAC (256 kbps)
Approx. 18 hours
WAV (44.1 kHz/16 bit)
Approx. 18 hours
FLAC (44.1 kHz/16 bit)
Approx. 17 hours
FLAC (96 kHz/24 bit)
Approx. 16 hours
FLAC (192 kHz/24 bit)
Approx. 14 hours
DSD (2.8224 MHz/1 bit)
Approx. 8 hours
DSD (5.6448 MHz/1 bit)
Approx. 6.5 hours
DSD (11.2896 MHz/1 bit)
Approx. 3 hours
Bluetooth
MP3 (128 kbps)/SBC-Connection pref.
Approx. 11 hours
FLAC (96 kHz/24 bit)/LDAC-Connection pref.
Approx. 8.5 hours
A Bluetooth connection will shorten the battery life by up to 60% depending on the following conditions.
Format of the content.
Settings of the connected device.
Note
The values shown in this topic indicate the approximate battery life when content is played under all of the following conditions.
The player is playing continuously with the default settings.
The playback app is Sony original music player app.
Even if the player is turned off for an extended period, a small amount of battery power is still consumed.
Battery life may vary depending on volume setting, conditions of use and ambient temperature.
The battery is consumed considerably when the screen is on.
The battery life may become about 60% shorter when some of the sound adjustments are active.
The music app other than Sony original music player app may drain the battery faster than the above values.
Maximum recordable number of songs
NW-ZX505 (16 GB)
MP3 (128 kbps)
Approx. 1,700 songs
AAC (256 kbps)
Approx. 800 songs
FLAC (44.1 kHz/16 bit)
Approx. 150 songs
FLAC (96 kHz/24 bit)
Approx. 40 songs
FLAC (192 kHz/24 bit)
Approx. 20 songs
DSD (2.8224 MHz/1 bit)
Approx. 30 songs
NW-ZX507 (64 GB)
MP3 (128 kbps)
Approx. 13,000 songs
AAC (256 kbps)
Approx. 6,600 songs
FLAC (44.1 kHz/16 bit)
Approx. 1,200 songs
FLAC (96 kHz/24 bit)
Approx. 360 songs
FLAC (192 kHz/24 bit)
Approx. 180 songs
DSD (2.8224 MHz/1 bit)
Approx. 300 songs
Note
The approximate numbers are based on 4 minute a song.
This product is confirmed to operate normally with up to a total of 20,000 tracks stored in the main memory and on the microSD
card.
Models to sell vary by country or region.
Supported formats
Music
MP3 (.mp3)
32 kbps - 320 kbps (Supports variable bit rate (VBR)) / 32 kHz, 44.1 kHz, 48 kHz
WMA (.wma)
32 kbps - 192 kbps (Supports variable bit rate (VBR)) / 44.1 kHz
FLAC (.flac)
16 bit, 24 bit / 8 kHz - 384 kHz
WAV (.wav)
16 bit, 24 bit, 32 bit (Float/Integer) / 8 kHz - 384 kHz
AAC (.mp4, .m4a, .3gp)
16 kbps - 320 kbps / 8 kHz - 48 kHz
HE-AAC (.mp4, .m4a, .3gp)
32 kbps - 144 kbps / 8 kHz - 48 kHz
Apple Lossless (.mp4, .m4a)
16 bit, 24 bit / 8 kHz - 384 kHz
AIFF (.aif, .aiff, .afc, .aifc)
16 bit, 24 bit, 32 bit / 8 kHz - 384 kHz
DSD (.dsf, .dff)
1 bit / 2.8224 MHz, 5.6448 MHz, 11.2896 MHz
APE (.ape)
8 bit, 16 bit, 24 bit / 8 kHz - 192 kHz (Fast, Normal, High)
MQA (.mqa.flac)
Supported
Note
Sampling frequency may not correspond to all encoders.
Copyright protected files cannot be played back.
Non-standard bit rates or non-guaranteed bit rates are included depending on the Sampling frequency.
Files that are 4 GB (APE is 2 GB) or larger cannot be played back.
This product recognizes audio sources exceeding CD quality (44.1 kHz/16 bit quantization) and DAT quality (48 kHz/16 bit
quantization) as High-Resolution Audio. The “HR” symbol is displayed for High-Resolution Audio sources.
When using a music application other than “Music player”, High-Resolution Audio is down-converted to 48 kHz/16 bit for
playback.
System requirements
Supported OS
Windows® 10
Windows® 8.1
Windows® 7
Note
Additional software is required to operate on a Mac.
A Wi-Fi environment is required to use some features of this product.
You need an internet connection to download computer applications.
We do not guarantee operation for all computers.
Contents of the package
WALKMAN® (1)
USB Type-C™ cable (USB-A to USB-C) (1)
Startup Guide
Instruction Manual
Note
Headphones and a microSD card are not supplied with the Walkman.
Models to sell vary by country or region.
Design and specifications are subject to change without notice.
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Sony CONFIDENTIAL
For Authorized Servicer
1. SERVICING NOTES ................................................ 5
2. DISASSEMBLY
2-1. Disassembly Flow.............................................................. 24
2-2. Card Lid Assy, Rear Cover Assy........................................ 25
2-3. Rear Panel Block-1 ............................................................ 26
2-4. Rear Panel Block-2 ............................................................ 27
2-5. NFC Antenna ..................................................................... 28
2-6. Spacer (Rear), Support (Rear Top) Block.......................... 29
2-7. EDLC Assy ........................................................................ 30
2-8. Lithium Ion Storage Battery-1........................................... 31
2-9. Lithium Ion Storage Battery-2........................................... 32
2-10. Lithium Ion Storage Battery-3, Battery Sheet ................... 33
2-11. How to Install When Reusing the Lithium Ion Storage
Battery................................................................................ 34
2-12. HP SE Assy (Stereo Mini), Support Battery Assy-1.......... 35
2-13. HP SE Assy (Stereo Mini), Support Battery Assy-2,
Jack Ring (S) (Stereo Mini Side), Jack Hook (S)
(Stereo Mini Side).............................................................. 36
2-14. HP SE Assy (Stereo Mini), Support Battery Assy-3.......... 37
2-15. MAIN Board-1................................................................... 38
2-16. MAIN Board-2................................................................... 39
2-17. Block Bass, Support (Front Top) ....................................... 40
2-18. HP BTL Assy (Balanced Standard), Jack Hook (B)
(Balanced Standard Side), USB Escutcheon,
Cabinet Assy ...................................................................... 41
3. TEST MODE ............................................................... 42
4. EXPLODED VIEWS
4-1. Rear Cover Section ............................................................ 58
4-2. NFC Antenna Section ........................................................ 59
4-3. Battery Section................................................................... 60
4-4. MAIN Board Section ......................................................... 61
4-5. Cabinet Section .................................................................. 62
5. ACCESSORIES .......................................................... 63
TABLE OF CONTENTS
FLEXIBLE CIRCUIT BOARD REPAIRING
• Keep the temperature of soldering iron around 270 °C during
repairing.
• Do not touch the soldering iron on the same conductor of the
circuit board (within 3 times).
• Be careful not to apply force on the conductor when soldering or
unsoldering.
Licence and trademark notice
Google, Android and other marks are trademarks of Google LLC.
WALKMAN, WALKMAN logo, LDAC and LDAC logo are trademarks or registered trademarks of Sony
Corporation.
DSEE and DSEE logo are registered trademarks of Sony Corporation.
Microsoft, Windows and Windows Media are either trademarks or registered trademarks of Microsoft
Corporation in the United States and/or other countries.
Apple, Mac and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries.
The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any
use of such marks by Sony Corporation is under license. Other trademarks and trade names are those
of their respective owners.
Wi-Fi and Wi-Fi Alliance are registered trademarks of Wi-Fi Alliance.
WPA and WPA2 are trademarks of Wi-Fi Alliance.
Wi-Fi CERTIFIED logo is a certification mark of Wi-Fi Alliance.
Clear Phase and Clear Phase logo are trademarks of Sony Corporation.
The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other
countries.
Qualcomm aptX is a product of Qualcomm Technologies, Inc. and/or its subsidiaries.
Qualcomm is a trademark of Qualcomm Incorporated, registered in the United States and other
countries. aptX is a trademark of Qualcomm Technologies International, Ltd., registered in the United
States and other countries.
microSD, microSDHC and microSDXC logos are trademarks of SD-3C, LLC.
USB Type-C™ and USB-C™ are trademarks of USB Implementers Forum.
All other trademarks and registered trademarks are trademarks or registered trademarks of their
respective holders. In this manual, TM and ® marks are not specified.
MPEG Layer-3 audio coding technology and patents licensed from Fraunhofer IIS and Thomson.
This software is based in part on the work of the Independent JPEG Group.
This product is protected by certain intellectual property rights of Microsoft Corporation. Use or
distribution of such technology outside of this product is prohibited without a license from Microsoft or an
authorized Microsoft subsidiary.
Manufactured under licence from MQA Limited.
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Sony CONFIDENTIAL
For Authorized Servicer
SECTION 1
SERVICING NOTES
The SERVICING NOTES contains important information for servicing. Be sure to read this section before repairing the unit.
ABOUT REUSE OF THE BUILT-IN LITHIUM ION STOR-
AGE BATTERY
Adhesive sheet fixing the built-in lithium ion storage battery can be
removed using a jig.
Therefore, even if the adhesive sheet is peeled from the built-in
lithium ion storage battery, the built-in lithium ion storage battery
can be reused.
In case of the lithium ion storage battery are damaged during the
process of peeling the adhesive sheet, such as scratches or exterior
swelled etc. on the lithium ion storage battery, the lithium ion stor-
age battery cannot be reused. In that case, be sure to replace the new
parts.
ABOUT INSULATING OF THE BUILT-IN LITHIUM ION
STORAGE BATTERY
When wire of the built-in lithium ion storage battery is removed
from board, insulate the end of battery wire by wrap of a tape etc. to
prevent short-circuited of the battery wire part of the built-in lithium
ion storage battery.
battery wire
Wrap by the tape etc. and insulate
the end of battery wire.
ABOUT INSULATING OF THE EDLC ASSY
When OFC wire of the EDLC assy is removed from board, insulate
the end of OFC wire by wrap of a tape etc. to prevent short-circuited
of the OFC wire part of EDLC assy.
Wrap by the tape etc. and insulate
the end of battery wire.
OFC wire
EDLC assy
NOTE OF DISPOSE THE BUILT-IN LITHIUM ION STOR-
AGE BATTERY
When dispose of the built-in lithium ion storage battery, remove the
parts that are attached to the storage battery, please properly dispose
the storage battery.
lithium ion
storage battery
battery sheet
dispose
CHECKING THE NEW LITHIUM ION STORAGE BAT-
TERY FOR BEFORE USE AND NOTES ON HANDLING
• Checking before use
When replacing the lithium ion storage battery to the new parts, be
sure to check the exterior condition before installing the new lithium
ion storage battery in this unit.
• No external wound such as scratches
• No swell
etc.
If there are some abnormality with the exterior, do not use that lith-
ium ion storage battery.
• Notes on handling
When handling the new lithium ion storage battery, handle with
notes of the following.
• Do not drop it
If it drops accidentally, do not use that lithium ion storage bat-
tery.
• Do not scratch with tweezers or other sharp objects
If it scratches accidentally, do not use that lithium ion storage
battery.
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DESTINATION ABBREVIATIONS
The following abbreviations for model destinations are used in this
service manual.
Note: Destination code is used when setting the destination.
Model Abbre-
viation
Country or region indi-
cated by Abbreviation
Destina-
tion code
NW-
ZX505 CH Chinese model CN
NW-
ZX507
AEP, UK European area and East
European area models CEW(EEA)
CH Chinese model CN
E, AUS
Middle East area (UAE),
South East Asian area
(Malaysia, Philippines, Sin-
gapore, Thailand, Vietnam),
East Asian area (Hong
Kong area, Korea) and
Oceania area (Australia,
New Zealand) models
E
RU Russian model EE
TW Taiwan area model TW
US, CND US, Canadian models UC
COLOR VARIATIONS
(B) Black (S) Silver
NW-
ZX505 CH
NW-
ZX507
US, CND –
AEP, UK –
E, AUS
CH –
RU
TW
MODEL IDENTIFICATION
To identify the model name or destination of the main unit, check the
label on the rear side of the main unit, or check the engraved model
number label on the bottom side.
Note 1: NW-ZX507 (US, CND) has no label on the back side of the main
unit.
Note 2: Content on the model number label may be changed in the midway
of production.
Note 3: Use the notation in < > in the figure below when setting the desti-
nation.
US, CND <UC> (NW-ZX507)
NW-ZX505 (CH),
NW-ZX507 (AEP, UK, E, AUS, CH, RU, TW)
– Bottom side –
– Rear side –
CH <CN> (NW-ZX505)
CH <CN> (NW-ZX505)
TW <TW> (NW-ZX507)
E, AUS, CH, RU
<E, CN, EE>
(NW-ZX507)
AEP, UK <CEW(EEA)>
(NW-ZX507)
AEP, UK <CEW(EEA)> (NW-ZX507)
E, AUS <E> (NW-ZX507)
CH <CN> (NW-ZX507)
TW <TW> (NW-ZX507)
RU <EE> (NW-ZX507)
NOTE OF REPLACING CABINET ASSY
The serial number is engraved on the bottom side of this unit.
Therefore, the serial number changes when the cabinet assy is re-
placed with a new part.
Bottom side
Serial number
(US, CND, E, AUS, CH, RU)
Serial number
(AEP, UK, TW)
Ver. 1.1
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IMPORTANT NOTE OF REPLACING THE MAIN BOARD
When the MAIN board is replaced with a new board, there is always
a necessary work.
Perform the work according to the following contents.
Note: Only replacing the MAIN board will not run properly.
1. Work Contents
The following work is always required after replacing the MAIN
board.
Step 1: Perform each test mode
After the MAIN board is replaced, check the various functions after
assembling the WALKMAN main unit.
(Refer to “3. Perform Each Test Mode” on page 8)
Step 2: Each initial setting
Perform various initial settings such as destination and main unit
body color.
(Refer to “4. Each Initial Setting” on page 8)
Step 3: Pre-installed content setting
Write pre-installed content to the WALKMAN main unit.
(Refer to “5. Pre-Installed Content Setting” on page 11)
Step 4: Factory setting firmware writing
Write the firmware to set the WALKMAN main unit to the product
state.
Note: Step 4 should be performed after completing all settings. Step 1 to
Step 3 cannot be performed after performing Step 4.
(Refer to “6. Factory Setting Firmware Writing” on page 15)
2. Preparation
2-1. Set the WALKMAN main unit to a charged state
After replacing the MAIN board and assembling the WALKMAN
main unit, connect the USB Type-C cable to the WALKMAN main
unit and connect it to a PC or USB AC adapter to charge it.
When the WALKMAN main unit is charged state, it automatically
start up in test mode.
Note 1: If the operate by state of after replacing the MAIN board, the bat-
tery will be consumed quickly.
Note 2: Even if the charging by state of after replacing the MAIN board, it
can hardly be charged. To fully charge the WALKMAN main unit,
charge it in the normal mode state after completing all the work
(“IMPORTANT NOTE OF REPLACING THE MAIN BOARD”
above) of replacing the MAIN board.
USB Type-C cable
or
USB Type-C cable
Outlet
2-2. Screen display at start up
When the WALKMAN main unit is charged state, the unit will auto-
matically start up in test mode.
Note 1: If you hold down the [1] button for about 5 seconds without charg-
ing, the unit will start up in test mode, but be sure to charge state it.
(If the battery level is low, it will not start until it is charged state)
Note 2: You cannot start in normal mode without performing each required
work. (The test mode state cannot be released)
Diagnosis APP
[ver X.XX.XX]
Power
Audio
Video
Noise cancel
Ambience sound
BT test tools
WiFi
GPS
NFC Read/Write
G-Sensor
USB
Touch screen
Key
SD card
NVP
Security
Others
Reboot
Shutdown
Log
SONY logo display Starting screen Start up screen
2-3. Shutdown method
To turn off the power in the test mode state, perform the following
operation.
When the power is turned on after turning off the power, it will start
again in the test mode state.
Note 1: The WALKMAN main unit cannot be turned off by pressing the
[1] button.
Procedure:
1. Release the charge state.
Note 2: The power cannot be turned off unless the charging state is re-
leased. (It will automatically restart)
USB Type-C cable
2. Press the [+] or [–] button on the test mode menu screen, select
“Shutdown” and press the [u] button.
Diagnosis APP
[ver X.XX.XX]
Power
Audio
Video
Noise cancel
Ambience sound
BT test tools
WiFi
GPS
NFC Read/Write
G-Sensor
USB
Touch screen
Key
SD card
NVP
Security
Others
Reboot
Shutdown
Log
Diagnosis APP
[ver X.XX.XX]
Power
Audio
Video
Noise cancel
Ambience sound
BT test tools
WiFi
GPS
NFC Read/Write
G-Sensor
USB
Touch screen
Key
SD card
NVP
Security
Others
Reboot
Shutdown
Log
Diagnosis APP
[ver X.XX.XX]
Shutdown
PowerOFF
Test mode
menu screen
[+] button
Move up
[–] button
Move down
Select “Shutdown”
Test mode
menu screen Shutdown screen
[u] button
Decision
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3. On the “Shutdown” screen, press the [u] button while “Power-
OFF” is displayed.
Diagnosis APP
[ver X.XX.XX]
Shutdown
PowerOFF
Shutdown
(SHT SHUT command)
[WAIT]
Shutdown?
[u] button
Decision
4. On the “Shutdown” screen, with “WAIT” displayed, press the
[>] or [.] button to switch the display to “OK”.
Shutdown
(SHT SHUT command)
[WAIT]
Shutdown?
Shutdown
(SHT SHUT command)
[OK]
Shutdown?
[>] button
[.] button
5. On the “Shutdown” screen, with “OK” displayed, press the
[u] button to the WALKMAN main unit shutdown.
Shutdown
(SHT SHUT command)
[OK]
Shutdown?
[u] button
Decision
Shutdown (screen off)
3. Perform Each Test Mode
Refer to “3. TEST MODE” on page 42 and check various functions.
Note: The test mode can be operated only when the MAIN board is re-
placed. If the MAIN board is not replaced with a new MAIN board,
the test mode cannot be performed.
3-1. Check NAND capacity
Perform “5-17-5. NAND information check (NAND check)” on
page 56 to be sure to check the NAND flash memory (eMMC) ca-
pacity of the replaced MAIN board.
NAND flash memory (eMMC) capacity:
NW-ZX505: 16GB
NW-ZX507: 64GB
Note: If the capacity of NAND flash memory (eMMC) is different from the
above, you may be using a MAIN board that is different from the cor-
rect MAIN board.
4. Each Initial Setting
Perform various initial settings such as destination and main unit
body color.
4-1. Others mode menu display
Each setting is made in the “Others” mode item in the test mode
menu.
Note 1: Test mode menus other than “Others” are not used in each initial
setting.
Note 2: Never use items not specified in “Other” mode. If an item that is not
specified by mistake is entered, switch the [HOLD] switch in the
order of OFF tON to return to the “Others” mode menu screen.
(It is also possible to return to the “Others” mode menu screen by
switch in the order of ON tOFF tON)
Others mode menu display method:
Press the [+] or [–] button on the test mode menu screen, select “Oth-
ers” and press the [u] button to display the “Others” mode menu.
Diagnosis APP
[ver X.XX.XX]
Power
Audio
Video
Noise cancel
Ambience sound
BT test tools
WiFi
GPS
NFC Read/Write
G-Sensor
USB
Touch screen
Key
SD card
NVP
Security
Others
Reboot
Shutdown
Log
Diagnosis APP
[ver X.XX.XX]
Power
Audio
Video
Noise cancel
Ambience sound
BT test tools
WiFi
GPS
NFC Read/Write
G-Sensor
USB
Touch screen
Key
SD card
NVP
Security
Others
Reboot
Shutdown
Log
Diagnosis APP
[ver X.XX.XX]
Others
RTC check
Set destination
Sound pressure
FW version check
NAND check
Bundle HP check
Color variation
EU Vol regulation
Console ON/OFF
Printk ON/OFF
Safety standard
40th anniversary
Key and IV
U-Boot password
Test mode
menu screen
[+] button
Move up
[–] button
Move down
Select “Others”
Test mode
menu screen
[u] button
Decision
Others mode
menu screen
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Others mode release method:
When the [HOLD] switch is switched in the order of OFF tON
while the “Others” mode menu is displayed, the screen returns to the
test mode menu screen.
(It is also possible to return to the test mode menu screen by switch
in the order of ON tOFF tON)
Diagnosis APP
[ver X.XX.XX]
Others
RTC check
Set destination
Sound pressure
FW version check
NAND check
Bundle HP check
Color variation
EU Vol regulation
Console ON/OFF
Printk ON/OFF
Safety standard
40th anniversary
Key and IV
U-Boot password
Diagnosis APP
[ver X.XX.XX]
Power
Audio
Video
Noise cancel
Ambience sound
BT test tools
WiFi
GPS
NFC Read/Write
G-Sensor
USB
Touch screen
Key
SD card
NVP
Security
Others
Reboot
Shutdown
Log
OFF
r
ON
ON
r
OFF
r
ON
Test mode
menu screen
Others mode
menu screen
– [HOLD] switch –
or
ON
OFF
4-2. Destination setting
Perform set the destination.
Note 1: Cannot set the destination after all settings are complete.
Note 2:
Be sure to use the destination/model settings tool select the cor-
rect destination. It is a compliance violation to change the destina-
tion to other regions.
Destination setting procedure:
Note 3: Refer to “4-1. Others mode menu display” on page 8 to enter the
Others mode menu state.
1. Press the [+] or [–] button on the “Others” mode menu screen,
select “Set destination” and press the [u] button.
Diagnosis APP
[ver X.XX.XX]
Others
RTC check
Set destination
Sound pressure
FW version check
NAND check
Bundle HP check
Color variation
EU Vol regulation
Console ON/OFF
Printk ON/OFF
Safety standard
40th anniversary
Key and IV
U-Boot password
Diagnosis APP
[ver X.XX.XX]
Others
RTC check
Set destination
Sound pressure
FW version check
NAND check
Bundle HP check
Color variation
EU Vol regulation
Console ON/OFF
Printk ON/OFF
Safety standard
40th anniversary
Key and IV
U-Boot password
Others
(OTR DEST command)
[J]
Destination
setting
J
UC
EE
CN
TW
E
CEW(EEA)
[+] button
Move up
[–] button
Move down
Select
“Set destination”
[u] button
Decision
2. Press the [+] or [–] button on the “Set destination” screen, select
the destination to be set, and press the [u] button.
Note 4: For details on the destination, refer to “DESTINATION ABBRE-
VIATIONS” and “MODEL IDENTIFICATION” on page 6.
Note 5: Be sure to use the destination/model settings tool select the correct
destination. It is a compliance violation to change the destination to
other regions.
Others
(OTR DEST command)
[J]
Destination
setting
J
UC
EE
CN
TW
E
CEW(EEA)
Others
(OTR DEST command)
[J]
Destination
setting
J
UC
EE
CN
TW
E
CEW(EEA)
[+] button
Move up
[–] button
Move down
Example: Select “CEW”
[u] button
Decision
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3. Check that the specified destination is displayed at the top of the
screen.
Others
(OTR DEST command)
[CEW(EEA)]
Destination
setting
J
UC
EE
CN
TW
E
CEW(EEA)
Example:
When “CEW” is selected
4. Switch the [HOLD] switch in the order of OFF tON, or ON
tOFF tON to return to the “Others” mode menu screen.
Others
(OTR DEST command)
Destination
setting
J
UC
EE
CN
TW
E
CEW(EEA)
Diagnosis APP
[ver X.XX.XX]
Others
RTC check
Set destination
Sound pressure
FW version check
NAND check
Bundle HP check
Color variation
EU Vol regulation
Console ON/OFF
Printk ON/OFF
Safety standard
40th anniversary
Key and IV
U-Boot password
[CEW(EEA)]
Others mode
menu screen
Set destination
menu screen
OFF
r
ON
ON
r
OFF
r
ON
– [HOLD] switch –
or
ON
OFF
This completes the destination setting.
Perform “4-3. Main unit body color setting” while keeping the “Oth-
ers” mode menu screen is displayed.
4-3. Main unit body color setting
Perform set the main unit body color.
Note 1: Cannot set the main unit body color after all settings are complete.
Main unit body color setting procedure:
Note 2: After returning to the test mode menu after setting the destination,
refer to “4-1. Others mode menu display” on page 8 to switch to the
“Others” mode menu screen.
1. Press the [+] or [–] button on the “Others” mode menu screen,
select “Color variation” and press the [u] button.
Diagnosis APP
[ver X.XX.XX]
Others
RTC check
Set destination
Sound pressure
FW version check
NAND check
Bundle HP check
Color variation
EU Vol regulation
Console ON/OFF
Printk ON/OFF
Safety standard
40th anniversary
Key and IV
U-Boot password
Diagnosis APP
[ver X.XX.XX]
Others
RTC check
Set destination
Sound pressure
FW version check
NAND check
Bundle HP check
Color variation
EU Vol regulation
Console ON/OFF
Printk ON/OFF
Safety standard
40th anniversary
Key and IV
U-Boot password
Others
(OTR CLVR command)
[NOCOLOR]
Color variation
setting
NOCOLOR
BLACK
[+] button
Move up
[–] button
Move down
Select
“Color variation”
[u] button
Decision
2. Press the [+] or [–] button on the “Color variation” screen, select
“BLACK” and press the [u] button.
Note 3: Be sure to select “BLACK” regardless of the main unit body color.
Note 4: “NOCOLOR” is not used.
Others
(OTR CLVR command)
[NOCOLOR]
Color variation
setting
NOCOLOR
BLACK
Others
(OTR CLVR command)
[NOCOLOR]
Color variation
setting
NOCOLOR
BLACK
[+] button
Move up
[–] button
Move down
Select “BLACK”
[u] button
Decision
– Continued on next page –
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3. Check that the specified color name is displayed at the top of the
screen.
Others
(OTR CLVR command)
[BLACK]
Color variation
setting
NOCOLOR
BLACK
Check that
it is “BLACK”.
4. Switch the [HOLD] switch in the order of OFF tON, or ON
tOFF tON to return to the “Others” mode menu screen.
Others
(OTR CLVR command)
[BLACK]
Color variation
setting
NOCOLOR
BLACK
Diagnosis APP
[ver X.XX.XX]
Others
RTC check
Set destination
Sound pressure
FW version check
NAND check
Bundle HP check
Color variation
EU Vol regulation
Console ON/OFF
Printk ON/OFF
Safety standard
40th anniversary
Key and IV
U-Boot password
Others mode
menu screen
Color variation screen
OFF
r
ON
ON
r
OFF
r
ON
– [HOLD] switch –
or
ON
OFF
5. Switch the [HOLD] switch in the order of OFF tON, or ON
tOFF tON to return to the test mode menu screen.
Diagnosis APP
[ver X.XX.XX]
Others
RTC check
Set destination
Sound pressure
FW version check
NAND check
Bundle HP check
Color variation
EU Vol regulation
Console ON/OFF
Printk ON/OFF
Safety standard
40th anniversary
Key and IV
U-Boot password
Diagnosis APP
[ver X.XX.XX]
Power
Audio
Video
Noise cancel
Ambience sound
BT test tools
WiFi
GPS
NFC Read/Write
G-Sensor
USB
Touch screen
Key
SD card
NVP
Security
Others
Reboot
Shutdown
Log
Others mode
menu screen
Test mode
menu screen
OFF
r
ON
ON
r
OFF
r
ON
– [HOLD] switch –
or
ON
OFF
This completes the main unit body color setting.
Perform “5. Pre-Installed Content Setting” while keeping the test
mode menu screen is displayed.
5. Pre-Installed Content Setting
Write pre-installed content to the WALKMAN main unit.
Note 1: Cannot set the pre-installed content after all settings are complete.
5-1. Advance preparation
a. Windows PC (OS: Windows 10 or later)
b. USB Type-C cable (USB-A y USB-C)
c. Each setting tool
• PC configuration setting tool
(NWA100ZX500_Init_ServiceTool_x.xx.xx.zip)
• Pre-installed content setting tool
(NWA100ZX500_TransferTool_x.xx.zip)
• Pre-installed content
(NW-ZX500_Contents_WW.zip (Except CH))
(NW-ZX500_Contents_CN.zip (CH))
Note 2: If you are using a PC that has already been set up with a PC opera-
tion configuration, it is not necessary to use “PC configuration set-
ting tool”.
Note 3: Confirm with each service headquarters for the obtaining method of
setting tools and its latest version.
Note 4: Each setting tool, be sure to used by OS of Windows 10 or later.
a. Windows
PC
b. USB Type-C
cable c. Each setting tool
(OS: Windows
10 or later)
(USB-A yUSB-C)
PC
configu-
ration
setting
tool
Pre-in-
stalled
content
Pre-in-
stalled
content
setting
tool
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5-2. Prepare each setting tool:
• PC configuration setting tool
This tool is set the PC operation configuration used to execute the
pre-installed content setting.
NWA100ZX500_Init_ServiceTool_x.xx.xx.zip
Note 1: If you are using a PC that has already been set up with a PC opera-
tion configuration, it is not necessary to use “PC configuration set-
ting tool”.
• Pre-installed content setting tool
A tool for setting pre-installed content.
NWA100ZX500_TransferTool_x.xx.zip
• Pre-installed content
This is pre-installed content.
NW-ZX500_Contents_WW.zip (Except CH)
NW-ZX500_Contents_CN.zip (CH)
Note 2: When checking the destination of this unit, refer to “MODEL
IDENTIFICATION” on page 6.
Note 3: “x.xx.xx”, “x.xx” of each tool name indicates the version. Be sure
to use the latest version.
• Unzip and folder configuration of setting tools
Copy the each setting tool to the local drive of the PC and then unzip
the zip file.
PC configuration setting tool
unzip
1_java_check.bat 2_adb_check.bat adb-setup-1.4.3.exe
Pre-installed content setting tool
unzip
optcopy_adb.bat Readme.txt
Pre-installed content
unzip
opt2 opt3 Except CH
CH
Don't Drift
Too Far.dsf
Paddy
Fahey's.dsf
Snowflake.flac Important_
Information.pdf
default_wallpaper.png
Important_
Information.pdf
5-3. PC configuration setting for executing the pre-in-
stalled content setting
It is necessary to set the operation configuration in advance to the
using PC to execute the Pre-installed content setting.
Note 1: If you are using a PC that has already been set up with a PC opera-
tion configuration, do not need to perform this work. Go to “5-4.
Perform pre-installed content setting” on page 14.
Note 2: If you want to check that the operation configuration is set on the
PC to be used, refer to “5-3-3. Checking the PC configuration set-
ting” on page 14.
5-3-1. JAVA check
Check that JAVA is installed on the PC before PC configuration set-
ting.
Checking procedure:
All of “JAVA check” will operate on the PC.
1. Double click “1_java_check.bat” in the “NWA100ZX500_Init_
ServiceTool_x.xx.xx” folder.
NWA100ZX500_
Init_ServiceTool_
x.xx.xx
1_java_check.bat 2_adb_check.bat adb-setup-1.4.3.exe
2. Check the “java version” field on the display screen.
check
Note 1: If JAVA is not installed on the PC, sentences with unrecognized
content will be displayed.
In that case, download JAVA from the JAVA website and install it
on your PC.
Note 2: There is no problem if the version of JAVA is “1.6_xxx” or later, but
we recommend “1.8_xxx” or later.
3. Press any key on the PC keyboard and close the display screen.
4. Complete the JAVA check.
This completes the JAVA check.
Please proceed to the “5-3-2. PC configuration setting”.
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5-3-2. PC configuration setting
Set the operation configuration on the using PC to execute the pre-
installed content setting.
Configuration setting procedure:
All of “PC configuration setting” will operate on the PC.
1. Double click “adb-setup-1.4.3.exe” in the “NWA100ZX500_
Init_ServiceTool_x.xx.xx” folder.
NWA100ZX500_
Init_ServiceTool_
x.xx.xx
1_java_check.bat 2_adb_check.bat adb-setup-1.4.3.exe
2. Check the message in the figure below of the displayed screen,
enter “y” and press the Enter key.
input
3. Check that message in the figure below is displayed under the
message in step 2, enter “y” and press Enter.
input
4. Check that message in the figure below is displayed under the
message in step 3, enter “y” and press Enter.
input
5. Click the “Next” button on the “Device Driver Installation Wiz-
ard” screen.
click
6. If the screen to check permission of installation is displayed,
click the “Install” button.
Note 2: Depending on the state of the PC this process is not displayed and
there is a case to proceed to step 7.
click
7. Check that the completion screen of “Device Driver Installation
Wizard” is displayed, and click the “Finish” button.
click
8. The screen automatically closes and the PC configuration setting
is completed.
This completes the PC configuration setting.
Please proceed to the “5-3-3. Checking the PC configuration set-
ting”.
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5-3-3. Checking the PC configuration setting
Check that the operation configuration is set correctly to the using
PC for execute the pre-installed content setting.
Checking procedure:
All of “Checking the PC configuration setting” will operate on the
PC.
1. Double click “2_adb_check.bat” in the “NWA100ZX500_Init_
ServiceTool_x.xx.xx” folder.
NWA100ZX500_
Init_ServiceTool_
x.xx.xx
1_java_check.bat 2_adb_check.bat adb-setup-1.4.3.exe
2. Check the “Android Debug Bridge version” field on the display
screen.
check
Note 1: If operation configuration is not setting on the PC, sentences with
unrecognized content will be displayed.
In that case, refer to “5-3-2. PC configuration setting” on page 13
and make the settings.
Note 2: If the version is “1.0_xxx” or later, it is set normally.
3. Press any key on the PC keyboard and close the display screen.
4. Complete the checking the PC configuration setting.
This completes the checking the PC configuration setting.
Refer to “5-4. Perform pre-installed content setting” on the right and
perform the pre-installed content setting.
5-4. Perform pre-installed content setting
Write the pre-installed content on the WALKMAN main unit.
Used tool (folder name):
Pre-installed content
NW-ZX500_Contents_WW (Except CH)
NW-ZX500_Contents_CN (CH)
Pre-installed content setting tool
NWA100ZX500_TransferTool_x.xx
Note 1: When checking the destination of this unit, refer to “MODEL
IDENTIFICATION” on page 6.
Note 2: “x.xx” of tool name indicates the version. Be sure to use the latest
version.
Procedure:
1. Connect the WALKMAN main unit to a PC that has already
been set up with a PC operation configuration by the USB Type-
C cable.
(The power supply of the WALKMAN is automatically turned
on and test mode state)
Note 3: If leave the connection status in the previous step, this step is not
necessary.
USB Type-C cable
– The following steps are performed on the PC –
2. Open the folders the pre-installed content and the pre-installed
content setting tool.
3. Copy the “opt2” and “opt3” folders in the pre-installed content
folder to the pre-installed content setting tool.
In the pre-installed
content folder
In the pre-installed content
setting tool folder
copy
4. In the non-selected state for files in the pre-installed content set-
ting tool folder, and put a cursor to blank space in the folder.
In the pre-installed content setting tool folder
cursorblank space
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5. The right-click while pressing the Shift key in the state of step 4.
6. Select the “Open PowerShell window here” from the displayed
menu, and launch the PowerShell application software.
7. Input the following command and press the Enter key.
“.\optcopy_adb.bat”
Note 4: An error may be displayed when connecting for the first time. In
that case, enter the “.\optcopy_adb.bat” command again and press
the Enter key.
PS C:\Users\xxxx\Desktop\xxxx>.\optcopy_adb.bat
InputTool folder name
8. Check that the following figure message has been displayed, and
input “y”, and press the Enter key.
Input
9. The pre-installed content setting for the WALKMAN main unit
is executed, and when completed, the message “COMPLET-
ED.” is displayed.
(Displayed characters/values in the following figure are exam-
ple)
Note 5: It takes time to finish writing. Never disconnect the USB Type-C
cable while writing.
PS C:\Users\xxxx\Desktop\xxxx>_
10. Close the PowerShell window.
This completes the Pre-Installed content setting.
Perform “6. Factory Setting Firmware Writing” while keeping the
test mode menu screen is displayed.
Note: Make sure that “3. Perform Each Test Mode”, “4. Each Initial Setting”
and “5. Pre-Installed Content Setting” are correctly completed before
performing “6. Factory Setting Firmware Writing”.
6. Factory Setting Firmware Writing
Write the firmware to set the WALKMAN main unit to the product
state.
IMPORTANT NOTE
Be sure to perform each test mode and each initial setting are
complete before factory setting firmware writing.
When factory setting firmware writing is started, each test mode
and each initial setting cannot be performed.
6-1. Advance preparation
a. Windows PC (OS: Windows 10 or later)
b. USB Type-C cable (USB-A y USB-C)
c. Factory setting tool
Destination Tool
AEP, UK icx1295-04.00.P.x.xx.xx-001-user-installer-
releasekeys.zip
US, CND, E,
AUS
icx1295-04.00.P.x.xx.xx-002-user-installer-
releasekeys.zip
RU icx1295-04.00.P.x.xx.xx-003-user-installer-
releasekeys.zip
TW icx1295-04.00.P.x.xx.xx-004-user-installer-
releasekeys.zip
CH icx1295-04.00.P.x.xx.xx-005-user-installer-
releasekeys.zip
Note 1: When checking the destination of this unit, refer to “MODEL
IDENTIFICATION” on page 6.
Note 2: The PC configuration setting tool performed in “5. Pre-Installed
Content Setting” is not required. The factory setting firmware can
be written on a normal Windows PC (OS: Windows 10 or later).
Note 3: “x.xx.xx” of each tool name indicates the version. Be sure to use
the latest version.
Note 4: Confirm with each service headquarters for the obtaining method of
factory setting tool and its latest version.
Note 5: Factory setting tool, be sure to used by OS of Windows 10 or later.
a. Windows
PC
b. USB Type-C
cable
c. Factory set-
ting tool
(OS: Windows
10 or later)
(USB-A yUSB-C)
Ver. 1.1
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6-2. Write the factory setting firmware
Follow the procedure below to write the factory setting firmware to
the WALKMAN main unit.
Note 1: Be sure to perform each test mode and each initial setting are com-
plete before factory setting firmware writing.
When factory setting firmware writing is started, each test mode
and each initial setting cannot be performed.
Procedure:
1. Press the [+] or [–] button on the test mode menu screen, select
“Reboot” and press the [u] button.
Diagnosis APP
[ver X.XX.XX]
Power
Audio
Video
Noise cancel
Ambience sound
BT test tools
WiFi
GPS
NFC Read/Write
G-Sensor
USB
Touch screen
Key
SD card
NVP
Security
Others
Reboot
Shutdown
Log
Diagnosis APP
[ver X.XX.XX]
Power
Audio
Video
Noise cancel
Ambience sound
BT test tools
WiFi
GPS
NFC Read/Write
G-Sensor
USB
Touch screen
Key
SD card
NVP
Security
Others
Reboot
Shutdown
Log
Diagnosis APP
[ver X.XX.XX]
Reboot
Reboot
FastBoot
Test mode
menu screen
[+] button
Move up
[–] button
Move down
Select “Reboot”
Test mode
menu screen
[u] button
Decision
Reboot screen
2. Press the [+] or [–] button on the “Reboot” screen, select “Fast-
Boot” and press the [u] button.
Diagnosis APP
[ver X.XX.XX]
Reboot
Reboot
FastBoot
Diagnosis APP
[ver X.XX.XX]
Reboot
Reboot
FastBoot
Reboot
(RBT FSBT command)
[WAIT]
Reboot?
Reboot screen
[+] button
Move up
[–] button
Move down
Select “FastBoot”
Reboot screen
[u] button
Decision
FastBoot screen
3. On the “FastBoot” screen, press the [>] or [.] button to
switch “WAIT” to “OK” and then press the [u] button.
Note 2: When “FastBoot” is started, the “SONY” logo keep displayed on
the WALKMAN main unit.
Note 3: Press and hold the [1] button while the “SONY” logo is displayed
to return to the test mode menu screen.
Reboot
(RBT FSBT command)
[WAIT]
Reboot?
Reboot
(RBT FSBT command)
[OK]
Reboot?
“WAIT” t“OK”
[u] button
Decision
[>] button
[.] button
SONY logo display
4. On the “SONY” logo displayed state, connect the WALKMAN
main unit to a PC using a USB Type-C cable.
Note 4: If leave the connection status in the previous step, go to the next
step.
USB Type-C cable
– Step 5 through step 12 will operate on the PC –
5. Unzip the factory setting tool prepared in advance and open the
folder.
6. In the non-selected state for files in the folder, and put a cursor
to blank space in the folder.
In the factory setting tool folder blank space
cursor
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7. The right-click while pressing the Shift key in the state of step 6.
8. Select the “Open PowerShell window here” from the displayed
menu, and launch the PowerShell application software.
9. Input the following command and press the Enter key.
“.\factory_tools.bat -a”
PS C:\Users\xxxx\Desktop\xxxx>.\factory_tools.bat -a
InputTool folder name
10. Firmware writing starts.
Note 5: It takes time to finish writing. Never disconnect the USB Type-C
cable while writing.
11. The following message (batch file end) is displayed and the
firmware writing is complete.
PS C:\Users\xxxx\Desktop\xxxx>_
12. When writing is completed, the Walkman main unit restarts
automatically, check that the following display appears on the
Walkman main unit screen, and close the PowerShell window
on the PC.
Hi there
ENGLISH
START
Vision Settings
13. Disconnect the WALKMAN main unit from the PC.
USB Type-C cable
14. Press and hold the [1] button on the WALKMAN main unit,
then touch “Power off” from the power options and turn off the
power.
Note 6: Never perform any operation other than turning off the power.
Press and
hold [1]
button
Hi there
ENGLISH
START
Vision Settings
1
Power off
Restart
This completes all setting operations when the MAIN board is re-
placed with a new board. Next, refer to “7. Setting Check” on page
18 to check that the settings are correct.
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7. Setting Check
After completing all settings, perform all the following checks.
Press the [1] button on the WALKMAN main unit to start up the
WALKMAN main unit.
Note: When the initial setting screen is displayed after startup, touch
[START] to start the initial setting, and select skip for initial setting
inputs.
7-1. Check the model information
You can check the information of the set WALKMAN main unit.
Make sure that each setting on the WALKMAN main unit is set
correctly.
Advance preparation:
a. Windows PC (OS: Windows 10 or later)
b. USB Type-C cable (USB-A y USB-C)
c. Model information check tool
(NWA100ZX500_ModelInfo_Vx.xx.xx.zip)
Note 1: The PC configuration setting tool performed in “5. Pre-Installed
Content Setting” is not required. The model information check can
be written on a normal Windows PC (OS: Windows 10 or later).
Note 2: “x.xx.xx” of each tool name indicates the version. Be sure to use
the latest version.
Note 3: Confirm with each service headquarters for the obtaining method of
model information check tool and its latest version.
Note 4: Model information check tool, be sure to used by OS of Windows
10 or later.
a. Windows
PC
b. USB Type-C
cable
c. Model information
check tool
(OS: Windows
10 or later)
(USB-A yUSB-C)
Procedure:
Note 1: If the model information check tool does not work properly, restart
the computer and start again from step 1.
1. Connect the WALKMAN main unit to a PC by the USB Type-C
cable.
(The power supply of the WALKMAN is automatically turned
on)
USB Type-C cable
2. Check that the WALKMAN is recognized by the MTP connec-
tion.
3. The “Use USB for” screen will be displayed on the WALKMAN
main unit screen. Select “File Transfer” and touch OK.
4. Unzip the model information check tool prepared in advance
and open the folder.
5. In the non-selected state for files in the folder, and put a cursor
to blank space in the folder.
In the model information check tool folder
cursorblank space
6. The right-click while pressing the Shift key in the state of step 5.
7. Select the “Open PowerShell window here” from the displayed
menu, and launch the PowerShell application software.
8. Input the following command and press the Enter key.
“.\getmodelinfo.bat”
PS C:\Users\xxxx\Desktop\xxxx>.\getmodelinfo.bat
InputTool folder name
9. Check that the following figure message has been displayed, and
input “y”, and press the Enter key.
Input
10. It will appear the following figure results.
(Displayed characters/values in the following figure are exam-
ple)
NAND capacity
code number
Destination
code number
Service ID
code number
Model ID
code number
Factory setting
code number
Serial No.Model name
(series name)
Body color
code number
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11. Check the code number of each items.
Model
name Check items Code number
NW-
ZX505
Model ID 04000031
NAND capacity
(16GB) 16GB
Destination CH : 04000000
Service ID CH : 00030000
Body color
(See Note 2) 00000000
Model name
(Series name) NW-ZX500Series
Factory setting CH : icx1295_005-user
NW-
ZX507
Model ID 06000031
NAND capacity
(64GB) 64GB
Destination
US, CND : 01000000
AEP, UK : 03010000
E, AUS : 06000000
CH : 04000000
RU : 02000000
TW : 05000000
Service ID
US, CND, E, AUS :
00000000
AEP, UK : 00020000
CH : 00030000
RU : 00050000
TW : 00040000
Body color
(See Note 2) 00000000
Model name
(Series name) NW-ZX500Series
Factory setting
US, CND, E, AUS :
icx1295_002-user
AEP, UK : icx1295_001-user
CH : icx1295_005-user
RU : icx1295_003-user
TW : icx1295_004-user
Note 2: There are two body colors, black and silver, depending on the des-
tination, but the body color code number is common.
12. Close the PowerShell window.
7-2. Check the pre-installed content
Make sure that the pre-installed content transferred to the WALK-
MAN main unit is working correctly.
7-3. Check the output of the headphone jack (balanced
standard)
Connect headphones with a balanced connection to the headphone
jack (balanced standard) and check that sound is output correctly.
Note: Connect passive headphones (types that are not equipped with a noise
canceling function or Bluetooth function) that support balanced con-
nection. Connecting to the line input terminal of other equipment may
cause a malfunction.
7-4. Check the output of the headphone jack (stereo mini)
Connect headphones with a stereo mini plug to the headphone jack
(stereo mini) and check that sound is output correctly.
7-5. Check the NFC connection
Refer to “NFC CONNECTION CHECKING METHOD” on page
20 to check the NFC connection.
7-6. Check the Bluetooth connection
Connect the Bluetooth audio device such as headphones and speak-
ers to the WALKMAN main unit to wireless, and check that the
sound is output correctly from the Bluetooth audio devices such as
headphones and speakers.
For details on the wireless connection (Bluetooth connection) meth-
od, refer to the Help Guide of the WALKMAN main unit.
In addition, after the wireless connection (Bluetooth connection),
gradually move away from the Bluetooth audio device and the
WALKMAN main unit, and check that the wireless connection
(Bluetooth connection) can be maintained up to about 10 m.
7-7. Check the firmware version
Swipe up on the home screen to display the list of applications,
touch [Settings] t[System] t[About device], and refer to the
displayed build number to check that it is the latest version.
Home screen
7-8. Perform initialization
Refer to “VARIOUS INITIALIZATION METHOD” on page 22 and
perform “Erase all data (factory reset)”.
This completes setting check work.
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NFC CONNECTION CHECKING METHOD
Refer to the following when checking the connection of the NFC
function.
Advance preparation:
Bluetooth audio device equipped with NFC function
(If NFC switch is exist to the Bluetooth audio device, please turn on
the NFC switch)
Connection method:
1. Touch N mark of the WALKMAN and N mark of the Bluetooth
audio device in the displayed state in the WALKMAN screen.
Note 1: It can not be connected when the WALKMAN screen is off.
Note 2: Continue to touch until instructed appear on the WALKMAN
screen.
2. If the NFC connection is normal, the pop-up menu shown in the
figure below is displayed on the WALKMAN screen.
Note 3: If there is a problem with the connection, no display the pop-up
menu. Refer to “What to do if you can not connect” and check con-
nection again.
Note 4: The display of the pop-up menu is not related to the Bluetooth func-
tion. It is displayed by the NFC function. (The pop-up menu also
appears even when the Bluetooth function is not running)
Pop-up menu
Bluetooth audio
device name
3. Touch the [NO] on the pop-up menu to complete the connection
check.
Note 5: If the [YES] t[PAIR & CONNECT] is touched and connection
completed, touch N mark of the WALKMAN and N mark of the
Bluetooth audio device once again, and Bluetooth connection is
disconnected.
Then performed the “Erase all data (factory reset)” (page 22) from
the Settings menu of the WALKMAN, please delete the registered
information of Bluetooth audio device.
What to do if you can not connect:
If can not connect, please corrective action below.
• Swipe up on the home screen to display the list of applications,
touch [Settings] t[Connected devices] t[Connection prefer-
ences] t[NFC] check ON, and touch the Bluetooth device.
(If the check is not turned ON, NFC will not work)
OFF
Home screen
ON
• Slowly move the WALKMAN over the N mark of the Bluetooth
audio device.
• If the WALKMAN is in a case, remove the case and touch the
Bluetooth audio device.
• If the WALKMAN screen is off, touch the Bluetooth audio de-
vice by the displayed state the WALKMAN screen.
(It can not be connected when the screen is off)
If the pop-up menu does not appear even if the above corrective ac-
tion performed, it is a problem with the NFC function.
Please correspondence in accordance with the NFC function check-
ing flow chart on page 21.
(If necessary, refer to “2. DISASSEMBLY” on page 24 and the “4.
EXPLODED VIEWS” on page 58)
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