Spectra T50e Guide

SpectraLogic.com
Spectra T50e
Library Control Module
Replacement Instructions

2
LCM Replacement Instructions 90970024
Notices Except as expressly stated herein, Spectra Logic Corporation makes its products and
associated documentation on an “AS IS” BASIS, WITHOUT WARRANTY OF ANY
KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO
THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, BOTH OF WHICH ARE EXPRESSLY DISCLAIMED. In no
event shall Spectra Logic be liable for any loss of profits, loss of business, loss of use or
data, interruption of business, or for indirect, special, incidental or consequential
damages of any kind, even if Spectra Logic has been advised of the possibility of such
damages arising from any defect or error.
Information furnished in this manual is believed to be accurate and reliable. However, no
responsibility is assumed by Spectra Logic for its use. Due to continuing research and
development, Spectra Logic may revise this publication from time to time without notice,
and reserves the right to change any product specification at any time without notice.
If you do not agree to the above, do not use this Spectra library; instead, promptly contact
Spectra Logic for instructions on how to return the library for a refund.
Copyright © 2009 Spectra Logic Corporation. All rights reserved.
Part Number 90970024 Revision B
Revision
History
Contacting Spectra Logic
Revision Date Description
A August 2008 Initial release
B January 2009
Added step to copy the Hardware ID to new component.
To obtain general information
Spectra Logic Web Site: www.spectralogic.com
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Spectra Logic Corporation
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Phone: [phone] or 1.303.449.400
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SpectraGuard Technical Support
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International: 1.303.449.0160
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3
Contents
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Gathering Tools and Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Continuing Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Preparing for Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Replace the LCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Removing the LCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Installing the LCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Restore the Library Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Restoring the Configuration via USB . . . . . . . . . . . . . . . . . . . . . . 19
Restoring the Configuration via the RLC . . . . . . . . . . . . . . . . . . . . 19
Restoring the Configuration via Gathered Information . . . . . . . . . 21
Restarting Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Store Configuration Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Return a Malfunctioning Component . . . . . . . . . . . . . . . . . . . . . . . . . 22
Packaging the Component for Shipment . . . . . . . . . . . . . . . . . . . . 22
Shipping an RMA Return . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Contents
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Notes

5
Replacing the Library Control Module
These instructions describe how to replace the T50e Library Control
Module (LCM).
The library contains a single LCM, which provides the logic and circuitry
to control the robotics and display the user interface on the library’s touch
screen. The LCM includes an embedded web server to provide remote
access to the user interface through the Remote Library Controller (RLC)
using a standard web browser. It also houses the flash card. Figure 1 shows
the available connections on the LCM.
Note: Depending on the ASM service level you purchased, the LCM
may not be included in your on-site LCM kit.
BEFORE YOU BEGIN
Ensure that the work area is free from conditions that could cause
electrostatic discharge (ESD). Discharge static electricity from your
body by touching a known grounded surface, such as a computer’s
metal chassis.
Ensure that you have saved a backup copy of your library’s
configuration—see Preparing for Replacement on page 6).
Figure 1 Connections to the LCM.
Ethernet connector
USB ports
Flash (SD) card
LCM
(location and
orientation)

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LCM Replacement Instructions 90970024
Gathering Tools and Supplies
A new Spectra T50e LCM module
A #2 Phillips screwdriver
Continuing Backups
If the LCM is malfunctioning, you have no control of the library through
the Library Controller (LC) on the front panel or through the Remote
Library Controller (RLC). A malfunctioning LCM can also affect robotics
and tape drives. Backups are interrupted if the robotics or tape drives are
affected and cannot be restarted until after the LCM is replaced.
Preparing for Replacement
You have a Valid Backup Library Configuration Whenever you modify the
configuration of the library or a partition, you have the option of saving the
configuration to a USB storage device, as described in the Spectra T50e
Library User Guide. The saved configuration can be used to restore a lost
configuration.
If you previously saved the library configuration on a USB storage device
or uploaded it to a file on your computer, locate the most current
configuration file before beginning the replacement procedure. You can
use this saved configuration to restore the library configuration after you
replace the LCM.
If you have a valid saved configuration, continue with Replace the LCM on
page 16.
You do not have a Valid Backup Library Configuration If do not have a valid
backup library configuration, or are unable to locate it, you may need to
reconfigure your library manually after replacing the LCM.
In this case, it is important to write down the following library information
before continuing. The items to write down are listed here and described
below:
Option keys
Encryption keys
Partition information
Network information
Email Users and SMTP IP Address
AutoSupport Log Profile information for each profile
Caution
Do not attempt to save the library configuration if the LCM is malfunctioning. Any
information saved at this point may be corrupted.

January 2009 Spectra T50e Library
7
General settings
Library Logon Users and Passwords
Auto Support Log file
Option Keys
1. Select Configuration > Option Keys. The Option Keys screen appears.
2. Write down all of the 15-character alphanumeric keys.
Encryption Keys
This information is only needed if you have enabled encryption in a
partition in the library.
1. Select Security > Encryption. The Encryption configuration screen
appears.
2. Follow these steps for each encryption key.

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LCM Replacement Instructions 90970024
a. Select Export.
b. Decide whether to save the key to a USB device, or to mail it to a
previously defined email recipient.
Spectra Logic recommends saving the key to a USB device as it
allows he library to verify that the save completed successfully by
using the Check Key Files option. If you plan to save the key to a USB
device, plug the USB device into the LCM before proceeding (see
Figure 1).
Note: Do not use the default autosu[email protected] email
recipient. Spectra Logic does not save emailed configuration
files.
c. Enter a password, which is used to encrypt the key itself, select
Next.
d. Make a record of the password, which you will need to import the
key. Without it, you cannot import the key, and the data which was
encrypted using the key will be inaccessible.
e. Confirm that the encrypted key copied correctly by using one of
these methods:
USB device—Select the Check Key Files button.
If the confirmation indicates the key did not copy correctly, delete
all data from the USB device so that no trace of the failed key
attachment remains, then re-export the key to a different USB
device, beginning with Step 2.
Emailed—Confirm the receipt of the attachment by contacting the
user to whom you sent the encrypted key file and verifying receipt
and validity of the key.

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Partition Settings
1. Select Configuration > Partitions. The Partitions screen appears.
2. Select Details and write down all partition information (for each
partition), including:
Name of each partition
Number of storage slots for each partition
Number of drives for each partition
Which tape drive acts as the “exporter” for the library
Which tape drives, their physical location or their designation are
configured for each partition
Network Information
1. Select Configuration > Network. The Network screen appears.
2. Write down all of the Network information.
11

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LCM Replacement Instructions 90970024
Email Users and SMTP IP Address
1. Select Configuration > Mail Users. The Mail Users screen appears.
2. Select Edit to see more details, including the SMTP IP address, and
write down the information.
3. Note which users receive which notifications (error, fatal, warning, and
info).
AutoSupport Log (ASL) Profile
Gather the ASL information for each profile. Do not attempt to make any
changes at this time; record any desired changes to implement after the
replacement procedure is complete.

January 2009 Spectra T50e Library
11
1. Select Maintenance -> AutoSupport -> Manage Profile > Edit to
navigate through the wizard and record the information. The Company
Info screen appears.
2. Write down all information for each profile, including:
Contract number
Company name and site address
3. Select Next to view and record the contact name, phone number, and
email address.
General Library Information
Select Configuration -> Settings -> to gather the general library
settings.

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LCM Replacement Instructions 90970024
Users and Passwords
1. Select Security -> Edit Users -> Edit to gather the user settings.
2. Write down the user name, user type, and password of each user.
Passwords are not shown, so write down the passwords, if they are
known.
Create an Auto Support Log (ASL) File
The ASL creates a backup copy of your current configuration and gathers
all the logs from the library. You can email the ASL file to SpectraGuard
Support and they can provide you with the detailed information to
reconfigure your library as a last resort. The only information not
contained in this log file are the BlueScale logon passwords, and the
Encryption keys. The Encryption keys must be backed up or saved separately.
If you do not have an AutoSupport Log Profile configured, creating one at
this time may not work if the LCM is malfunctioning. If this is the case,
make sure you record all the information in the previous sections to restore
your library configuration after replacing the LCM.
Able to Create ASL If you are able to create a log, follow these steps:
1. Select Maintenance > Auto Support. The Auto support screen appears.

January 2009 Spectra T50e Library
13
2. Select Send Log Set and Select the appropriate profile.
3. Select Create a new support ticket and select Next.
4. Use the keyboard to enter a description of the problem in the box. A
description must be entered before the library allows you to continue.
Enter the description and select Next.
If you are accessing the library using a web browser, you can copy the
problem description to your computer’s clipboard and then paste it
back into the problem description field after you edit the profile data.
You must enter something in the description field before the library will
allow you to proceed to the next screen. Be as detailed as possible in
this field, as it will improve the promptness of the resolution provided
by Spectra Logic Technical Support.

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LCM Replacement Instructions 90970024
5. Preview the Profile Information and select Next. Do not attempt to
make any changes at this time; record any desired changes to
implement after the replacement procedure is complete.
6. The Summary page displays.
7. Save the information using one of these options:
Save to a USB device, if possible (this is the recommended method)
Important! Verify that all of the information that you saved to the
USB device is available on the device before proceeding.
E-mail the information to the desired recipient and verify that they
received a valid copy of the information.
Unable to Create ASL If your LCM is malfunctioning, you might not be
able to generate an AutoSupport Log (ASL). If you are unable to generate
an ASL, make a note of all of your configured information.

January 2009 Spectra T50e Library
15
1. Select Maintenance > AutoSupport > Send Log Set > Next >
(through the screens to the Profile Info screen) > Override button to
view the information for each heading.
2. Make a note of all of the information (especially your contract number).

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LCM Replacement Instructions 90970024
REPLACE THE LCM
Removing the LCM
1. Power off the library—Ensure that the library and flash card are both
idle, and then power the library off. Press and hold the front panel
power button for one second.The power-off sequence takes
approximately two minutes while the library allows applications to
shut down gracefully.
2. Disconnect any cables connected to the LCM and remove any USB
devices, if present.
3. Loosen the finger screws securing the LCM to the chassis by hand or
with a #2 Phillips screwdriver.
4. Grasp the finger screws and pull the LCM directly toward you to slide
it out of the chassis.
5. Set the LCM aside for return to Spectra Logic.
Figure 2 LCM replace–power off the library.
Figure 3 Remove the screws securing the LCM to the chassis.
Power button
Finger screws
(one each side)
Flash card
retaining plate

January 2009 Spectra T50e Library
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Installing the LCM
1. Remove the new LCM from the packaging.
Note: Keep the packaging to return the old LCM to Spectra Logic.
2. Slide the new LCM into the empty slot.
a. Align the two edges of the LCM card with the guide slots in the
chassis.
b. Push the LCM it in until it is flush against the chassis. The pressure
needed is about the same as when installing RAM in a computer. If
the card does not “snap” into place, verify that the LCM card edges
are aligned in the guide slots.
3. Tighten the two screws using a #2 Phillips screwdriver or your fingers,
shown in Figure 3, to secure the LCM to the chassis.
Note: The new LCM ships from the factory with a new flash card
installed, which contains updated firmware.
Some libraries have a retaining plate to hold the flash card, and
others do not (see Figure 1 and Figure 3); remove the plate if you
need to replace the card.
Ensure that the card is fully seated if there is no retaining plate
securing the card. The card inserts easily when it is oriented
correctly; do not force it into the slot.
Figure 4 Align the LCM in the guide slots in the chassis.
Back of Library
Align LCM in
guide slots
Caution
Do not install the flash card from the LCM you replaced unless directed to do so by
SpectraGuard Technical Support. Installing a corrupted flash card can cause the
new LCM to fail.

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LCM Replacement Instructions 90970024
4. Power on the library via the front panel (see Figure 2).
a. Press and hold the front panel power button for two to three
seconds until the button’s LED illuminates.
b. Wait while the library completes its power-on sequence, which
takes six to nine minutes, depending on the library configuration.
5. Copy the hardware ID—The hardware ID is stored in both the
Transporter and the LCM if your library is running BlueScale 10.3.1 or
later. Once you replace the LCM, the user interface prompts you with
this screen:
Select Controller (LCM). This action prompts the library to copy the
hardware ID to the newly installed component.
The BlueScale user interface is again available through the front panel. You
need to set up your Networking configuration to access BlueScale through
a web browser.
It may be necessary to upgrade firmware on the LCM. See the Spectra T50e
Library User Guide for detailed information about performing firmware
upgrades. The LCM must reboot after a firmware upgrade, which will
interrupt backups.
6. Package the old LCM and ship it to Spectra Logic as described in
Return a Malfunctioning Component on page 22.
It seems that you have replaced either the LCM or
the Robot. Please select the component you
replaced so the configuration can be updated.
RoboticsController
Caution
Selecting the wrong option at the prompt— in this case, selecting Robotics rather
than Controller— results in all of your option keys being lost. Ensure that you
select the correct option.

January 2009 Spectra T50e Library
19
RESTORE THE LIBRARY CONFIGURATION
After the library restarts, restore the partition definitions and library
configuration settings using one of the following methods.
Via USB—Restore the configuration you previously saved to a USB
storage device or uploaded to a file on a computer.
Note: If you were unable to save the configuration to a USB,
reconfigure the library using the information that you wrote
down in You do not have a Valid Backup Library Configuration
on page 6.
Via Flash Card—If SpectraGuard Support directs you to do so, remove
the card from the LCM you replaced and install it in the new LCM flash
card slot (see Figure 1).
Via the Remote Library Controller (RLC)—Re-enter the partition
configurations and other library configuration settings as described
below.
Restoring the Configuration via USB
This utility restores the library configuration from a USB device. The
restore choices available are the previously stored configurations. This
utility resets the library when completed.
1. Insert the USB device with the saved configuration into one of the USB
ports in the back of the library (see Figure 1).
2. Select Maintenance > Utilities > Tools > Advanced > Next.
3. Select the Restore Configuration from USB and RUN this test. The library
power-cycles after this utility completes.
If you do not have a saved configuration on the USB device, but have one
saved in email or on your local system, you must set up networking and
then access the library via the RLC to restore the configuration saved in
email or on your local system.
Restoring the Configuration via the RLC
1. Log into the library front panel with superuser or administrator
privileges.
2. Determine your network address requirements (Static or Dynamic).
Dynamic IP addressing is the default setting.
To change the address to static, select Menu > Configuration >
Network. Set the static address.

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LCM Replacement Instructions 90970024
3. Select Maintenance > Utilities > Show Advanced > Yes.The Utilities
screen refreshes to show the advanced utilities.
4. Scroll through the options and select the one that is most suitable for
your situation:
Option Use this option to...
Restore
Configuration from
Checkpoint
Restore the library configuration from the checkpoint made at the last package
upgrade. This should only be run after a package downgrade. This utility resets
the library when completed.
Upload Backup
Configuration a
a. These options are only available when you access the library from a web browser using the RLC.
Upload a configuration file that you previously saved on a computer to a
temporary location in the library memory.
Note: If you used this option, you must then run the Restore Library
Configuration from Uploaded File utility to restore the library configuration.
Restore Library
Configuration from
Uploaded File a b
b. Please note that this option may not be possible until you configure your library network settings.
Complete the restore process started by Upload Backup Configuration by
uploading a a saved configuration file from a computer using the RLC. This
utility resets the library when completed.
Note: This option is used in conjunction with Upload Backup Configuration,
which must be completed first.
Restore Library to
Backup
Configuration
Reset the library to the backup configuration stored on the RCM. The RCM will
store a backup configuration when either the Reset to Factory Defaults or
Remove All Library Partition diagnostics are run. This utility resets the library
when completed.
Press this button
to begin the upload
process.