SpectraLink 84 Series Quick reference guide

1725-86724-000 Rev: T
March 2016
Spectralink 84-Series Wireless Telephone
Deployment Guide
Spectralink Software Versions
4.3.x to 4.13.x

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Copyright Notice
© 2012-2016 Spectralink Corporation All rights reserved. SpectralinkTM, the Spectralink logo and the
names and marks associated with Spectralink’s products are trademarks and/or service marks of
Spectralink Corporation and are common law marks in the United States and various other countries. All
other trademarks are property of their respective owners. No portion hereof may be reproduced or
transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without
the express written permission of Spectralink.
All rights reserved under the International and pan-American Copyright Conventions. No part of this
manual, or the software described herein, may be reproduced or transmitted in any form or by any
means, or translated into another language or format, in whole or in part, without the express written
permission of Spectralink Corporation.
Do not remove (or allow any third party to remove) any product identification, copyright or other notices.
Notice
Spectralink Corporation has prepared this document for use by Spectralink personnel and customers.
The drawings and specifications contained herein are the property of Spectralink and shall be neither
reproduced in whole or in part without the prior written approval of Spectralink, nor be implied to grant any
license to make, use, or sell equipment manufactured in accordance herewith.
Spectralink reserves the right to make changes in specifications and other information contained in this
document without prior notice, and the reader should in all cases consult Spectralink to determine
whether any such changes have been made.
NO REPRESENTATION OR OTHER AFFIRMATION OF FACT CONTAINED IN THIS DOCUMENT
INCLUDING BUT NOT LIMITED TO STATEMENTS REGARDING CAPACITY, RESPONSE-TIME
PERFORMANCE, SUITABILITY FOR USE, OR PERFORMANCE OF PRODUCTS DESCRIBED
HEREIN SHALL BE DEEMED TO BE A WARRANTY BY SPECTRALINK FOR ANY PURPOSE, OR
GIVE RISE TO ANY LIABILITY OF SPECTRALINK WHATSOEVER.
Warranty
The Product Warranty and Software License and Warranty and other support documents are available at
http://support.spectralink.com.
Contact Information
US Location European Location
800-775-5330 [phone]
Spectralink Corporation Spectralink Europe ApS
2560 55th Street Langmarksvej 34
Boulder, CO 80301 8700 Horsens, Denmark
[e-mail] [e-mail]

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Contents
Introduction...................................................................... 8
Where is the Software? .................................................................................................... 8
Recommended Software Tools........................................................................................ 9
XML editor.................................................................................................................... 9
FTP Server................................................................................................................... 9
Release Notes ............................................................................................................. 9
Product Support ............................................................................................................... 9
Spectralink References ...................................................................................................10
Specific Documents ....................................................................................................11
Conventions Used in This Guide....................................................................................12
Icons...........................................................................................................................12
Typography.................................................................................................................13
Part I: Getting Started ...................................... 15
Chapter 1: Quick Start with SLIC........................................... 16
Chapter 2: Handset Usage Scenarios..................................... 17
The Three Scenarios........................................................................................................17
Flat Deployment..........................................................................................................18
Group Deployment......................................................................................................18
User Profiles Deployment............................................................................................19
Listing Handsets/Users to be Deployed.........................................................................20
Sample File for Listing Users and Parameters ..............................................................22
Chapter 3: Infrastructure..................................................... 23
Network Components......................................................................................................23
Recommended Reading..................................................................................................23
Quality of Service.............................................................................................................24
WLAN Security.................................................................................................................24
Security Methods ........................................................................................................24
System Diagram...............................................................................................................26
System Requirements .....................................................................................................27
System Components.......................................................................................................27
Spectralink 84-Series handsets...................................................................................27
Servers .......................................................................................................................28
Access points..............................................................................................................30
Ethernet switch ...........................................................................................................30

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Chapter 4: Understanding Wireless Telephony Provisioning........ 31
What is Provisioning?.....................................................................................................31
The Provisioning Process...............................................................................................32
Managing Configuration Files.........................................................................................33
Viewing the .cfg File Templates......................................................................................33
Where are the Templates?..........................................................................................34
Configuration Folder Contents.....................................................................................34
Viewing and Editing .cfg Files.........................................................................................35
Creating New .cfg Files ...................................................................................................37
Types of .cfg Files............................................................................................................38
Top Level .cfg Files.....................................................................................................38
General-to-Specific Criteria.........................................................................................40
Flat Deployment...............................................................................................................41
Group_Deployment..........................................................................................................44
User_Profiles_Deployment .............................................................................................46
Features Deployment ......................................................................................................48
Part II: Configuration ....................................... 49
Chapter 5: Determining What Parameters You Will Need to
Configure........................................................................ 50
Using the Template Spreadsheet....................................................................................50
Wireless Settings.............................................................................................................51
System and Telephony Settings.....................................................................................52
Per-Phone (User) Settings...............................................................................................53
Feature(s) and Group(s) Settings...................................................................................54
Chapter 6: Telephony Server Variations.................................. 55
Lync Telephony Server ...................................................................................................55
Microsoft Lync compatibility ........................................................................................55
Lync Interoperability Overview ....................................................................................57
OpenSIP Telephony Server.............................................................................................57
Chapter 7: Configuring Central Provisioning Server .cfg files....... 58
Finalize your Deployment Scenario Structure...............................................................58
Organize the Files............................................................................................................58
Configure site.cfg ............................................................................................................59
System Parameters.....................................................................................................60
Telephony Parameters................................................................................................62
Feature Parameters....................................................................................................65

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User Profiles ...............................................................................................................69
Configure the Per-phone .cfg File...................................................................................70
Filenames for per-phone or per-user .cfg files.............................................................70
Per-Phone .cfg Files....................................................................................................71
Per-User .cfg Files ......................................................................................................73
Configure the <MACaddress>.cfg file ............................................................................76
Deploying Features..........................................................................................................78
Barcode ......................................................................................................................78
Corporate Directory.....................................................................................................78
OAI..............................................................................................................................79
Personal Alarms..........................................................................................................79
Push-to-talk (PTT).......................................................................................................80
RTLS...........................................................................................................................82
Save the Central Provisioning Server .cfg Files............................................................83
Chapter 8: Configuring Wireless Parameters (without SLIC) ........ 84
Prepare to Configure the Wireless Settings...................................................................85
The USB_Setup folder.....................................................................................................85
Configure wireless.cfg ....................................................................................................85
USBnet .......................................................................................................................86
PhoneAdminPassword................................................................................................86
Provisioning Server.....................................................................................................87
WirelessSettings .........................................................................................................89
Wi-Fi Radio Settings ...................................................................................................90
Wi-Fi Security..............................................................................................................95
DHCP........................................................................................................................103
DNS..........................................................................................................................103
SNTP........................................................................................................................103
Part III: Deployment....................................... 106
Chapter 9: Set up the Central Provisioning Server................... 107
Central Provisioning Server Requirements .................................................................107
Set up Directories..........................................................................................................108
File Permissions........................................................................................................108
Downloading Spectralink 84-Series Software Files to the Central Provisioning Server
...................................................................................................................................109
View the 84-Series Software Files ................................................................................110
Copy your custom .cfg files to the appropriate folders...............................................110
Ensure the Provisioning Server is available on the LAN ............................................111

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Chapter 10: Wireless Deployment ....................................... 112
Identify a Suitable Initial Provisioning Computer........................................................112
Enable the Handset’s Network Capabilities ...............................................................113
Download the Wireless Configuration to the Handsets ..............................................114
Optimization Pointers for Quantity Deployment..........................................................116
Which Phone Goes to Which User? .............................................................................116
Storing Wireless Configuration Files ...........................................................................116
Chapter 11: Testing the Handsets ....................................... 118
Wireless LAN Association.............................................................................................118
Test Configured Features..............................................................................................118
Chapter 12: Deploying Additional Phones or Features.............. 119
Adding New Phones......................................................................................................119
Configuration.............................................................................................................119
Deployment...............................................................................................................119
Test...........................................................................................................................119
Decommissioning for RMA ...........................................................................................120
Receiving Phones from RMA........................................................................................120
Changing Phone Configuration....................................................................................120
Adding New or Advanced Features..............................................................................120
Part IV: Troubleshooting................................. 121
Chapter 13: Basic Troubleshooting ..................................... 122
Config Files....................................................................................................................122
Provisioning Methods and Override Files....................................................................122
Clearing overrides on a single phone........................................................................123
Software Version ...........................................................................................................123
Wireless Connection.....................................................................................................123
Connection to SIP Server and Calling.........................................................................124
Display............................................................................................................................125
Upgrading.......................................................................................................................125
Setting Up Syslog .........................................................................................................126
User Accessible Network Diagnostics ........................................................................126
Parameter values...........................................................................................................126
Chapter 14: Wi-Fi Diagnostics............................................ 127
Screen 1 (Packet Count)................................................................................................128
Screen 2 (General Information).....................................................................................128

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Screen 3 (AP List) ..........................................................................................................129
Mnemonic Reason Cod e s .......................................................................................129
Screen 4 (Association Count/Failure) ...........................................................................130
Screen 5 (Security) ........................................................................................................131
Screen 6 (Extensible Authentication Protocol (EAP) Information) .............................131
Chapter 15: Run Site Sur v ey ............................................. 132
Update Interval...............................................................................................................134
Chapter 16: Access Point Issues ........................................ 136
In Range/Out-of-Range..................................................................................................136
Capacity..........................................................................................................................136
T r ans m i s si on Obstr u cti o ns .........................................................................................136
Part V: Appendices........................................ 137
Appendix A: Setting up an FTP Server ................................. 138
Appendix B: Upgrading Spectralink 84-Series Software............ 140
Upgrading Your Phones............................................................................................140
Appendix C: Using the Web Configuration Utility................... 143
Configuration Using the Web Configuration Utility...................................................143
Exporting Configuration Files......................................................................................146
Appendix D: Software Copyrights and Open Source Information 148
Software Copyright........................................................................................................148
OFFER for Source for GPL and LGPL Software ..........................................................148
Contact Information for Requesting Source Code .....................................................149
Appendix E: Spectralink Certificates................................... 150

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Introduction
This guide introduces the requirements of wireless telephony provisioning and how these
requirements are implemented for the Spectralink 84-Series Wireless Telephones. The intention
of this document is to help you set up your system so that you establish the necessary building
blocks for efficient administration and easy expansion.
Spectralink recommends: Use these configuration methods
You may be familiar with several deployment methods or ready to learn. However,
Spectralink recommends the methods described in this guide as the most flexible
and manageable. Once you learn how to work with the configuration requirements
recommended here, you will be able to use other provisioning and deployment
methods with more understanding.
Although it assumes a fairly high level of familiarity with your existing system, this guide will walk
you through each step that specifically pertains to wireless telephone configuration, the
parameters required by the 84-Series handsets and major features that are commonly
deployed.
This guide assumes you are familiar with:
Computer networking and driver administration for your operating system
An XML editor
Wireless client administration
WLAN infrastructure parameters and equipment
Your phone system and how to add SIP telephones extensions to it
Admin Tip: If you are currently using Polycom UC desk phones
This guide does not provide information about how to deploy Spectralink 84-Series
handsets into a system currently using Polycom UC software. Refer to the
Interoperability Guide: Spectralink 84-Series Coexistence with Polycom Desksets
and contact your Polycom representative if you are currently using Polycom wired
phones.
Where is the Software?
You will need to download the software from the Spectralink website. When you unzip the file,
you will find folders for the configuration file templates and other files that are referenced in this
document to help you deploy the handsets. Get the software at http://support.spectralink.com.

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Recommended Software Tools
XML editor
In order to view, edit and create the configuration files, you will need to use an XML editor.
Some we have used are listed below. See Managing Configuration Files for more information.
The XML editor used in the screen shots in this document is a free editor provided by Microsoft,
XML Notepad
XML Notepad can be downloaded from this site:
http://www.microsoft.com/en-us/download/details.aspx?id=7973
Notepad++ with the XML Plugin is a text editor that uses colors to emphasize the XML structure.
Notepad++ is free and available at this site:
http://notepad-plus-plus.org/
XML Marker is a free text editor which may prove useful for file viewing.
XML Marker is available at:
http://symbolclick.com/
FTP Server
Although you can use other protocols (TFTP, HTTP, HTTPS), we recommend the use of FTP as
the file transfer protocol required by the system. Accordingly this document will direct you to set
up the provisioning server and the wireless configuration station as FTP servers. See Appendix
A: Setting up an FTP Server for exact information about how to set up an FTP server.
Settings: Using other file transfer protocols
For directions on setting up a different file transfer protocol (TFTP, HTTP, or
HTTPS), please contact your Spectralink support representative.
Release Notes
Every software release is accompanied by release notes that provide the new and changed
features and resolved issues in the latest version of the software. Please review these for the
most current information about your software.
Product Support
Spectralink wants you to have a successful installation. If you have questions please contact the
Customer Support Hotline at 1-800-775-5330.
The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time.

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For Technical Support: mailto:[e-mail]
For Knowledge Base: http://support.spectralink.com
For Return Material Authorization: mailto:[e-mail]
Spectralink References
All Spectralink documents are available at http://support.spectralink.com.
To go to a specific product page:
Select the Product Category and Product Type from the dropdown lists and then select the
product from the next page. All resources for that particular product are displayed by default
under the All tab. Documents, downloads and other resources are sorted by the date they were
created so the most recently created resource is at the top of the list. You can further sort the
list by the tabs across the top of the list to find exactly what you are looking for. Click the title to
open the link.

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Specific Documents
This document does not presume to cover the complete range of deployment requirements for
Spectralink 84-Series Wireless Handsets.
For quick setups and easy deployments, please see the Spectralink Installation and
Configuration Tool Administration Guide.
Please refer to the Deploying Enterprise-Grade Wi-Fi Telephony white paper for security,
coverage, capacity and QoS considerations necessary for ensuring excellent voice quality within
enterprise Wi-Fi networks.
For more detailed information on wireless LAN layout, network infrastructure, QoS, security and
subnets, please see the Best Practices Guide to Network Design Considerations for Spectralink
Wireless Telephones. This document identifies issues and solutions based on Spectralink’s
extensive experience in enterprise-class Wi-Fi telephony. It provides recommendations for
ensuring that a network environment is adequately optimized for use with Spectralink Wireless
Telephones.
This document has a brief discussion about wireless security. For more information and for
assistance in determining which security method to use, see Understanding Wireless Security
on Your Spectralink 84-Series Wireless Telephones.
The comprehensive Spectralink 84-Series Wireless Telephone Administration Guide covers all
configuration parameters for the 84-Series Wireless Telephones.
Barcode Administration Guide Provides information about barcode symbologies and how to
configure and implement the barcode feature on the handset. The Spectralink 84-Series User
Guide also contains information about using the barcode feature.
For implementation of barcode application see the Quick Barcode Connector document. The
Spectralink 84-Series User Guide also contains information about deploying the barcode
feature.
The Spectralink 84-Series User Guide offers comprehensive instructions on using each of the
features deployed on the handsets.
Technical Bulletins detail workarounds to existing issues and provides expanded descriptions
and examples. These are available under the Technical Bulletins tab on the 84-Series handset
page.
Release Notes describe the new and changed features, and resolved issues in the latest
version of the software. Find them under the Downloads tab.
The Web Developer’s Guide is your guide for the development of applications that run on the
Browser on the Spectralink 84-Series Wireless Handsets. Contact your service consultant for
more information.
AP Configuration Guides show you how to correctly configure access points and WLAN
controllers (if applicable) and identify the optimal settings that support Spectralink 84-Series
handsets. The guides can be found at the View Certified page.

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Conventions Used in This Guide
Icons
Icons indicate extra information about nearby text.
Warning
The Warning icon highlights an action you must perform (or avoid) to avoid
exposing yourself or others to hazardous conditions.
Caution
The Caution icon highlights information you need to know to avoid a hazard that
could potentially impact device performance, application functionality, successful
feature configuration and/or affect phone or network performance.
Spectralink recommends
Our recommendations for successful deployments.
Note
The Note icon highlights information of interest or important information that will
help you be successful in accomplishing a procedure or understanding a concept.
Tip
The Tip icon highlights information that may be valuable or helpful for users to
know, such as special techniques, shortcut methods, or information that will make
user tasks easier to perform.
Web
The Web Info icon highlights supplementary information available online such as
documents or downloads on support.spectralink.com or other locations.
Timesaver
A time-saving tip is typically used to mention or highlight a faster or alternative
method for users who may already be familiar with the operation or method being
discussed.

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Admin Tip
This tip advises the administrator of a smarter, more productive or alternative
method of performing an administrator-level task or procedure.
Power User
A Power User Tip is typically reserved for information directed specifically at high-
level users who are familiar with the information or procedure being discussed and
are looking for better or more efficient ways of performing the task. For example,
this might highlight customization of a feature for a specific purpose.
Troubleshooting
This element can be used in any type of document and is typically used to highlight
information to help you solve a relevant problem you may encounter, or to point to
other relevant troubleshooting reference information.
Settings
The Settings icon highlights information to help you zero in on settings you need to
choose for a specific behavior, to enable a specific feature, or access
customization options.
Typography
A few typographic conventions, listed next, are used in this guide to distinguish types of in-text
information.
Convention
Description
Bold
Highlights interface items such as menus, soft keys, file names, and
directories. Also used to represent menu selections and text entry to the
phone.
Italics
Used to emphasize text, to show example values or inputs, and to show
titles of reference documents available from the Spectralink Support Web
site and other reference sites.
Underlined blue
Used for URL links to external Web pages or documents. If you click on
text in this style, you will be linked to an external document or Web page.
Bright orange text
Used for cross references to other sections within this document. If you
click on text in this style, you will be taken to another part of this
document.
Fixed-width-font
Used for code fragments and parameter names.
This guide also uses a few writing conventions to distinguish conditional information.

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Convention
Description
<MACaddress>
Indicates that you must enter information specific to your installation,
phone, or network. For example, when you see <MACaddress>, enter
your phone’s 12-digit MAC address. If you see <installed-directory>, enter
the path to your installation directory.
>
Indicates that you need to select an item from a menu. For example,
Settings> Basic indicates that you need to select Basic from the
Settings menu.

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Part I: Getting Started
Part I: Getting Started covers basic information you will need to understand the hardware and
software components that comprise a wireless SIP implementation. This Part introduces you to
SIP and managing the .cfg files that the 84-Series handset requires.
Handset usage scenarios
Three common deployment scenarios are introduced. Each of these requires a different
deployment approach and information.
Infrastructure requirements
Covers network components, QoS issues, WLAN security and system requirements.
Understanding Wireless Telephone Provisioning
Provides an overview of phone provisioning and how the different scenarios are
deployed.

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Chapter 1: Quick Start with SLIC
Use the Spectralink Installation and Configuration (SLIC) tool for a simple and speedy two-step
setup process. Detailed information about this tool is provided in the Spectralink Installation and
Configuration Tool Administration Guide available online. You can procure the tool from your
service representative. Details on wireless configuration parameters are available in Chapter 8,
section: Configure wireless.cfg.
1 Connect the Spectralink Installation and Configuration (SLIC) Tool to a PC and start the
browser to open the Wireless Wizard and configure wireless settings. Then use SLIC to
load the settings onto the handset. The handset will associate with the wireless LAN.
2 Download firmware software from the Spectralink support site. Load this software onto
the provisioning server. Configure SIP and feature settings by using the SLIC Feature
Wizard or you can custom configure your files. Once these files are loaded into the
provisioning server, the handset picks them up over-the-air.

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Chapter 2: Handset Usage Scenarios
How you provision and deploy your Spectralink 84-Series handsets depends on the usage
scenario you will employ. Key factors in determining which scenario applies to your installation
depend on three mutually exclusive usage criteria.
Read through this document to get an idea of what a basic deployment looks like and then
develop your own configuration tree that incorporates all the features you intend to deploy in
your facility.
The Three Scenarios
The three scenarios outlined below cover any type of installation of any size. We recommend
using one of these scenarios for simplicity of configuration, ease of maintenance and
consistency of installations. This increases the efficiency of support across your entire user
base and improves service to the wireless telephone user.
Determine which scenario applies to your installation then use that strategy to deploy the
telephones.
Tip: Combining scenarios
Technically, these three usage criteria are not mutually exclusive but programming
and maintenance are challenging if they are combined. Due to serious
management and deployment issues, we consider these mutually exclusive for the
purposes of this document. If you wish to combine these criteria, contact your
service representative for installation assistance from a Deployment Specialist.

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Flat Deployment
In the simplest deployment, all phones use virtually the same features, like ordinary office desk
phones. This scenario is common in smaller or more homogenous facilities where handsets are
assigned by extension and there is little variation in the features assigned to different users.
Group Deployment
Some facilities require different features for different users. Push-to-talk channels, for example,
are frequently assigned in groups. For example, in a hardware store different channels may be
assigned to customer service, plumbing and hardware but supervisors must monitor all
channels. In another example, a hospital setting may require different PTT channels for
maternity and ICU nurses while facilities staff could be assigned completely separate channels
and all supervisors monitor all channels.
The simplest way to configure groups and make them easily maintainable is to set up specific
group files and assign them to individual users as shown in the following diagram. This is a
more involved deployment but yields benefits in ease of maintenance of complex installations.
Phone features are determined by site and group settings. User customizations (e.g. ringtone, favorites) reside on the handset.
Site—wide parameters
Group
Maternity Nurse
PTT channel 6
Nurse Call App
Barcode App
Group
Supervisors
All PTT Channels
Priority Channel
All Call Apps
Group
ICU Nurse
PTT channel 5
Nurse Call App
Barcode App

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Power Tip: More on configuring Groups
Groups can be deployed under the Flat Deployment and User Profiles scenarios by
including group parameters in individual user files. This is a workable alternative in
a limited setting where simplicity of deployment is the primary consideration and
future maintenance would not be a burden. Contact Customer Support and request
a Deployment Specialist for help on setting up group parameters in per-user files.
User Profiles Deployment
User profiles are important when you want to separate phone assignment from the phone
hardware. With User Profiles, any user can pick up any phone and log into it and the phone will
have that user’s personal settings. This type of deployment is frequently used in shift situations
where convenience and accountability are important.
Although the structure is similar to the Flat Deployment scenario, they are conceptually quite
different as user information such as call logs and contacts is stored on the server, not in the
individual handset’s memory. User Profiles give you a high degree of deployment flexibility since
you can have more extensions and users than you have phones.

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Listing Handsets/Users to be Deployed
Determine what handset models you will be deploying and who will be using them. We
recommend that you use a spreadsheet to track the handsets and users. The list you make will
vary depending on your scenario. You can use the configuration spreadsheet as a starting point.
It is on the 84-Series webpage under the Download tab.
For Flat and Group Deployments, phones are linked to extensions. You will need to assign each
phone to an extension by its MACaddress. The MACaddress is a unique identifier found on the
label inside the battery compartment of each handset that follows the convention
00.90.7A.xx.yy.xx. The last three sets of numbers and letters are unique for each phone. Ensure
that there is a column for the MACaddress on the list you create.
Label example:
Power Tip: Assigning phones to users
When you get your shipment of phones, unpack them and assign them to a user or
extension by MACaddress by entering each phone’s MACaddress next to an
extension on your list. This way you will establish the correspondence between the
extension and the phone from the start. Using the data on the list you create from
the start will help to avoid confusion later when you start configuring the
parameters.
In a Flat deployment installation, the phones are assigned to specific extensions. List all
the phones you intend to deploy with a column reserved for the MACaddress---
If you are configuring Groups the phones are assigned to specific extensions. List all the
phones you intend to deploy with a column reserved for the MACaddress. Identify what
Groups you will deploy and add a column for the Group Name. Use the Group tab in the
sample spreadsheet to help you identify the parameters you need to define for each
group.
If you use User Profiles, you need to list all the users. You may separately list all the
phones but users and phones are not tethered to one another and only the Users list
matters when determining features and extensions.