Standard Change-Makers Guardian GXP User manual

Operating
Instructions
8M00585 REV. 3
Models Included:
GXP, BX, BE and
DLR
P.O. Box 36550
Indianapolis, IN 46236-0550
3130 N. Mitthoeffer Rd.
Indianapolis, IN 46235-0550
[phone]
FAX [phone]
WEB:www.standardchange.com

Standard Change-Makers, Inc.
Indianapolis, Indiana
One Year
Limited Product Warranty
Standard Change-Makers, Inc. (“Manufacturer”) warrants the machine (the “Product”), excluding any component(s) not manufactured by Standard
Change-Makers, Inc. (Third Party Product(s)), to be free from defects in material and workmanship if properly installed according to the Manufacturer’s
Installation Instructions and serviced and operated under normal conditions according to the Manufacturer’s instructions. THE MANUFACTURER
MAKES NO EXPRESS WARRANTIES WITH RESPECT TO, AND DISCLAIMS ANY IMPLIED WARRANTIES APPLICABLE TO, ANY
THIRD PARTY PRODUCT(S) INCORPORATED INTO THE PRODUCT INCLUDING WARRANTIES AGAINST INFRINGEMENT,
WARRANTIES OF MERCHANTABILITY AND WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE. However, the manufacturer
of Third Party Product(s) may have a warranty that is applicable to the owner of the product. Please contact the Manufacturer for additional warranty
information regarding any Third Party Product(s).
No other promise or affirmation of fact concerning the Product and no other description, sample or model of the Product shall be construed as
augmenting or supplementing this limited warranty, unless the additional warranty is in writing and signed by an authorized representative of
Manufacturer. The warranty period commences on the date the Product is put into service (“Installation Date”).
During the twelve months after the Installation Date, Manufacturer shall repair or replace (without charge to the owner) the Product, or any component
or part thereof (except Third Party Product(s)), which is determined, in the sole discretion of Manufacturer, to have defects in materials or workmanship
prior to the Installation Date.
MANUFACTURER SHALL ONLY BE OBLIGATED TO PERFORM WARRANTY WORK IF THE PRODUCT, OR ANY COMPONENT
OR PART THEREOF, IS RETURNED TO MANUFACTURERS FACTORY, OR ONE OF ITS COMPANY-OWNED SERVICE CENTERS.
TRANSPORTATION CHARGES SHALL BE PREPAID BY THE OWNER.
Each Product shipped from the factory contains Owner’s Manuals. Before shipping a Product to Manufacturer or one of its company-owned service
centers for warranty work, the owner shall be certain that the source of difficulty could not be corrected by performing one or more of the procedures
described in the Owner’s Manuals. If Manufacturer finds, in its sole discretion, that the difficulty could have been corrected by following a procedure in
an Owner’s Manual, MANUFACTURER RESERVES THE RIGHT TO MAKE THEIR REGULAR CHARGE FOR ANY WORK
PERFORMED.
This limited warranty shall not apply to any Product which must be repaired or replaced because of normal wear, which has been subject to misuse,
negligence, or accident, or which has been repaired or altered outside of Manufacturers factory, or one of its company-owned service centers, unless
authorized by Manufacturer. Manufacturer shall not be liable for any loss, damage, or expense (including, without limitation, the loss of money caused
by inadvertent machine dispense or by the use of counterfeit or bogus money) caused from or related in any way to the use of the Product or from any
other cause.
No person, agent, dealer, or any other entity is authorized to give or alter any warranties on behalf of Manufacturer nor to assume for Manufacturer any
other obligation or liability in connection with the Product. Manufacturer reserves the right to make design and/or operational changes to the Product
without obligation to incorporate these changes in to the Product covered by this warranty.
THIS LIMITED WARRANTY IS VALID ONLY IF AN OWNER’S WARRANTY REGISTRATION CARD HAS BEEN FULLY AND
PROPERLY COMPLETED AND IS ON FILE WITH THE MANUFACTURER. THIS LIMITED WARRANTY SUPERSEDES AND IS
GIVEN IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES APPLICABLE TO THE PRODUCT, THE BILL ACCEPTOR
OR BILL DISPENSER (WHETHER ARISING UNDER STATUTE, COMMON LAW, CONVENTION OR TREATY), INCLUDING
WARRANTIES AGAINST INFRINGEMENT, WARRANTIES OF MERCHANTABILITY AND WARRANTIES OF FITNESS FOR A
PARTICULAR PURPOSE. MANUFACTURER’S OBLIGATION TO REPAIR OR REPLACE ANY PRODUCT, OR ANY COMPONENT
OR PART THEREOF, AS SET FORTH ABOVE SHALL BE IN LIEU OF ALL OTHER REMEDIES. IN NO EVENT SHALL
MANUFACTURER BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Effective July 1, 2008

Contents
1.0 Introduction ......................................................................................................................... 8
2.0 Quick Start Guide................................................................................................................ 9
2.1 Coin Dispenser ......................................................................................................................9
2.1.1 Loading The Coin Dispenser..........................................................................................9
2.1.2 Emptying The Coin Dispenser...................................................................................... 10
2.1.3 Programming the Coin Dispenser.................................................................................10
2.2 Removing Bills From The Bill Acceptor Bill Box................................................................ 12
2.3 Loading Paper In The Printer............................................................................................... 13
2.4 Crank Lock Operation..........................................................................................................14
3.0 How to program your guardian ........................................................................................ 15
3.1 Accessing the Main Menu.................................................................................................... 15
3.2 Menu Navigation................................................................................................................. 16
3.3 Drilling Down into a Menu.................................................................................................. 19
3.4 Menu Entries / Questions..................................................................................................... 19
4.0 Report Menus..................................................................................................................... 20
4.1 Printing a Report (not DLR model)......................................................................................20
4.2 Quick Print Reports .............................................................................................................20
4.3 Configuration Report ...........................................................................................................20
4.4 Audit Report........................................................................................................................20
4.5 Diagnostics Report...............................................................................................................20
4.5.1 Event Report................................................................................................................20
4.5.2 Engineering Report ...................................................................................................... 21
4.5.3 Debug Report............................................................................................................... 21
4.5.4 All Reports...................................................................................................................21
4.5.5 Cortex Report...............................................................................................................21
4.6 Promotion Reports...............................................................................................................21
4.7 Printer Reports.....................................................................................................................21
4.7.1 Summary Resettable and Perpetual Audit..................................................................... 21
4.7.2 Door Open History.......................................................................................................21
4.7.3 Shift Audit ................................................................................................................... 21
5.0 Settings Menus ................................................................................................................... 23
5.1 Printer Settings (not DLR model)......................................................................................... 23
5.2 Bills Accepted Settings (not DLR model)............................................................................. 23
5.3 Button Settings .................................................................................................................... 23
5.3.1 Setting the name of the button......................................................................................24
5.3.2 Changing the type of button ......................................................................................... 24
5.3.3 Entering the value of the Wash Package or A la carte................................................... 24
5.3.4 Dispensing a Bonus Code.............................................................................................24
5.3.5 Adding an A la carte to a wash package........................................................................25
5.3.6 Setting the Forced Change amounts.............................................................................. 25
5.3.6.1 Forcing particular change.........................................................................................25
5.3.6.2 Forcing change from cash dispensers........................................................................25
5.3.7 Alternate output relay pattern.......................................................................................25
5.3.8 Wash equipment signal time.........................................................................................26
5.3.9 A la carte signal duration..............................................................................................26
5.3.10 Entry message timeout ................................................................................................. 26
5.3.11 Entry Delay.................................................................................................................. 26
5.3.12 Stacking cars................................................................................................................26
5.3.13 Automatically refund upon a wash error....................................................................... 27

5.3.14 Monitor the Wash In Use signal?..................................................................................27
5.3.15 Monitor the Wash Bay Fault signal?.............................................................................27
5.3.16 Wash Bay Busy timeout ...............................................................................................27
5.3.17 Ignoring a missed WASH IN USE/END OF CYCLE feedback signal...........................27
5.3.18 Delaying the wash signal..............................................................................................28
5.3.19 When to prompt users to upgrade their wash.................................................................28
5.4 POS Settings........................................................................................................................28
5.4.1 The POS type you are connecting to.............................................................................28
5.4.2 POS4000......................................................................................................................29
5.4.2.1 GXP address.............................................................................................................29
5.4.2.2 Use POS names and prices?......................................................................................29
5.4.2.3 Send offline to POS? ................................................................................................29
5.4.2.4 Send audit to POS?...................................................................................................29
5.4.2.5 Automatically entering a code number......................................................................29
5.4.2.6 Operating Hints ........................................................................................................30
5.4.2.7 Auditing ...................................................................................................................30
5.4.2.8 Troubleshooting........................................................................................................30
5.4.3 CCI wired –(Code Command I)...................................................................................31
5.4.3.1 Number of digits used for a wash code .....................................................................31
5.4.3.2 Automatically entering a code number......................................................................31
5.4.4 CCII Internet –(Code Command II).............................................................................31
5.4.4.1 Code Management Tools..........................................................................................31
5.4.4.1.1 Entering a code to be checked...........................................................................32
5.4.4.1.2 Printing a summary of the entered code.............................................................32
5.4.4.1.3 Canceling a code...............................................................................................32
5.4.4.1.4 Printing a Book Of Codes .................................................................................32
5.4.4.1.5 Clearing a Book Of Codes.................................................................................32
5.4.5 CCII Encrypted –(Code Command II) .........................................................................33
5.4.5.1 Number of digits used for a wash code .....................................................................33
5.4.5.2 The number of wash code sales terminals .................................................................33
5.4.5.3 The number of wash packages..................................................................................33
5.4.5.4 The maximum number of codes to be issued in one day............................................33
5.4.5.5 Network Mask..........................................................................................................34
5.4.5.6 The time the wash code is valid ................................................................................34
5.4.5.7 Limiting the number of codes that can be validated...................................................34
5.4.5.8 When to clear the encrypted database........................................................................34
5.4.5.9 Automatically entering a code number......................................................................34
5.4.6 CCII Wired –(Code Command II)................................................................................35
5.4.6.1 Number of digits used for a wash code .....................................................................35
5.4.6.2 Automatically entering a code number......................................................................35
5.4.7 RFID Settings...............................................................................................................35
5.4.7.1 RFID type.................................................................................................................35
5.4.7.2 RFID ethernet IP address..........................................................................................35
5.4.7.3 RFID ethernet port....................................................................................................35
5.5 Code Management Tools (only available with CCII Internet)...............................................35
5.5.1 Entering a code to be checked.......................................................................................36
5.5.2 Printing a summary of the entered code........................................................................36
5.5.3 Canceling a code ..........................................................................................................36
5.5.4 Printing a Book Of Codes.............................................................................................36
5.5.5 Clearing a Book Of Codes............................................................................................37

5.6 Auxiliary Output Settings..................................................................................................... 37
5.6.1 Will the machine control a gate?................................................................................... 37
5.6.2 Will there be a feedback signal provided?..................................................................... 37
5.6.3 Gate out signal time......................................................................................................37
5.7 Card and Bill Fast Vend Settings..........................................................................................37
5.7.1 Bill Fast Vend Settings (not BE or DLR models).......................................................... 38
5.7.2 Card Fast Vend Settings (not DLR model) ................................................................... 38
5.8 Credit Settings (not DLR model).......................................................................................... 38
5.8.1.1 Choose the credit card system that you will be using ................................................ 39
5.8.2 Datacap or Twintran.....................................................................................................39
5.8.2.1 Application type....................................................................................................... 39
5.8.2.2 Allow duplicate cards? ............................................................................................. 39
5.8.2.3 Updating your network settings with your credit card network ................................. 39
5.8.2.4 Extra security........................................................................................................... 39
5.8.2.5 Viewing error messages from the card processor...................................................... 39
5.8.2.6 Warning for possible credit card problems................................................................39
5.8.2.7 Credit Card Module.................................................................................................. 40
5.8.3 WashCard or WashCard & Datacap (non “E”versions of software)............................. 41
5.8.3.1 GXP ethernet IP address........................................................................................... 41
5.8.3.2 GXP ethernet port ....................................................................................................41
5.8.3.3 GXP subnet mask..................................................................................................... 41
5.8.3.4 The GXP can not get to the internet.......................................................................... 41
5.8.3.5 WashCard ethernet IP address..................................................................................41
5.8.3.6 WashCard ethernet port............................................................................................ 41
5.8.3.7 Viewing error messages from the card processor...................................................... 41
5.8.3.8 Warning for possible credit card problems................................................................41
5.8.3.9 Operating Hints........................................................................................................ 42
5.8.3.10 Troubleshooting....................................................................................................42
5.8.4 WashGear (non “E”versions of software)....................................................................43
5.8.4.1 GXP ethernet IP address........................................................................................... 43
5.8.4.2 GXP ethernet port ....................................................................................................43
5.8.4.3 GXP subnet mask..................................................................................................... 43
5.8.4.4 The GXP can not get to the internet.......................................................................... 43
5.8.4.5 WashGear ethernet IP address.................................................................................. 44
5.8.4.6 WashGear ethernet port............................................................................................ 44
5.8.4.7 Viewing error messages from the card processor...................................................... 44
5.8.4.8 Warning for possible credit card problems................................................................44
5.8.4.9 Operating Hints........................................................................................................ 44
5.8.4.10 Troubleshooting....................................................................................................45
5.8.5 SitePRO (non “E”versions of software)....................................................................... 46
5.8.5.1 GXP ethernet IP address........................................................................................... 46
5.8.5.2 GXP ethernet port ....................................................................................................46
5.8.5.3 GXP subnet mask..................................................................................................... 46
5.8.5.4 The GXP can not get to the internet.......................................................................... 46
5.8.5.5 SitePRO ethernet IP address..................................................................................... 46
5.8.5.6 SitePRO ethernet port...............................................................................................46
5.8.5.7 Viewing error messages from the card processor...................................................... 46
5.8.5.8 Warning for possible credit card problems................................................................47
5.8.5.9 Operating Hints........................................................................................................ 47
5.8.5.10 Troubleshooting....................................................................................................47

5.9 Alarm Settings .....................................................................................................................48
5.10 Other Settings...................................................................................................................49
5.10.1 Owner Language ..........................................................................................................49
5.10.2 User 1st language..........................................................................................................49
5.10.3 User 2nd language .........................................................................................................49
5.10.4 Machine Type...............................................................................................................50
5.10.5 Error Time Out.............................................................................................................50
5.10.6 Hold money that can not be dispensed for the next transaction......................................50
5.10.7 Allow exact change ......................................................................................................50
5.10.8 Print voucher on error...................................................................................................50
5.10.9 Allow customers to use the machine as a changer.........................................................51
5.10.10 Bill acceptor tamper level.........................................................................................51
5.10.11 Expanded user programming ...................................................................................51
5.10.12 Disable card acceptor if cash accepted......................................................................51
5.10.13 Display items that were dispensed.............................................................................51
5.10.14 Date..........................................................................................................................52
5.10.15 Day of the week........................................................................................................52
5.10.16 Time.........................................................................................................................52
5.10.17 Sleep Settings...........................................................................................................52
5.10.18 Limiting Administrative Access................................................................................52
5.10.19 Location ID ..............................................................................................................52
5.10.20 GXP network address...............................................................................................52
5.10.21 GXP network last address.........................................................................................52
5.10.22 Coin acceptor error takes the machine offline ...........................................................53
5.10.23 Bill acceptor error takes the machine offline.............................................................53
5.10.24 Card system or card reader error takes the machine offline........................................53
5.10.25 Disable the keypad and cash voices...........................................................................53
5.10.26 Button Light Mode...................................................................................................53
5.10.27 Button Light Delay..................................................................................................54
5.10.28 How can I take the GXP offline from outside the cabinet?........................................54
5.10.29 Credit Card Tax........................................................................................................54
5.11 Prompt Settings................................................................................................................55
5.11.1 Changing a Prompt.......................................................................................................55
5.11.2 Entering a Custom Display Prompts .............................................................................56
5.11.3 Custom Voice Prompts.................................................................................................57
5.12 Discount Type Settings.....................................................................................................57
5.12.1 Discount Codes ............................................................................................................57
5.12.2 Bonus Codes ................................................................................................................58
5.12.3 Coupons.......................................................................................................................59
5.12.4 Tokens..........................................................................................................................61
5.12.5 Discount Cards.............................................................................................................63
5.12.6 One Time Use (OTU) Codes ........................................................................................63
5.12.7 Time Based ..................................................................................................................64
5.13 Promotion Settings...........................................................................................................64
5.13.1 Planning a Promotion ...................................................................................................65
5.13.2 Setting Up a Promotion –Promotion Settings Menu.....................................................66
5.13.3 Programming Steps: .....................................................................................................67
5.14 Bill Dispenser Settings (BX model)..................................................................................68
5.14.1 Bill Dispenser Model....................................................................................................68
5.14.2 Cassette Value..............................................................................................................68

5.14.3 Cassette Type............................................................................................................... 68
5.14.4 Cassette Low Count ..................................................................................................... 68
5.14.5 Cassette Override......................................................................................................... 69
5.15 Email Settings (software version x.xxxE)......................................................................... 69
5.15.1 Recipient...................................................................................................................... 71
5.15.2 Alarms......................................................................................................................... 71
5.15.3 Reports.........................................................................................................................72
5.15.4 Enable Account............................................................................................................ 72
5.15.5 Report Send Time ........................................................................................................73
5.15.6 Email Code ................................................................................................................. 73
5.15.7 Send Service Reports ................................................................................................... 73
5.15.8 Free Email To SMS Gateways (Major US Carriers) ..................................................... 73
5.15.9 Steps in sending an email............................................................................................. 74
5.15.10 SMTP Error codes.................................................................................................... 74
5.15.11 Troubleshooting ....................................................................................................... 75
6.0 Replacing The Pricing Placard.......................................................................................... 76
7.0 Troubleshooting & Maintenance....................................................................................... 77
7.1 Condition Overview............................................................................................................. 77
7.2 Viewing Machine Errors...................................................................................................... 77
7.3 Resetting Machine Error Conditions .................................................................................... 77
7.4 Configuration Report ...........................................................................................................77
7.5 Machine Troubleshooting Chart........................................................................................... 78
7.6 Viewing Dispenser Errors (not BE or DLR models)............................................................. 79
7.6.1 Flash Code Troubleshooting......................................................................................... 79
7.6.1.1 Dispenser Flash Code Chart .....................................................................................79
7.6.1.2 Resetting Dispenser Error Conditions....................................................................... 81
7.7 Coin Acceptor Troubleshooting (not BE or DLR models) .................................................... 82
7.8 Printer Troubleshooting (not DLR model)............................................................................ 82
7.8.1 Printer Fault Conditions ...............................................................................................83
7.9 Voice Module Troubleshooting............................................................................................ 84
8.0 PLC..................................................................................................................................... 84
8.1 Direct Logic 05 PLC Indicator Lights (discontinued)........................................................... 85
8.2 CLICK Controller Indicator Lights ...................................................................................... 85
9.0 Frequently Asked Questions.............................................................................................. 86
10.0 Maintenance & Repair ...................................................................................................... 88
10.1 Coin/Token Dispenser Preventative Maintenance (not DLR model)................................. 88
10.2 Coin/Token Dispenser Repair (not DLR model)..............................................................89
10.2.1 Coin/Token Dispenser Control Board Replacement...................................................... 90
10.2.2 Coin Dispenser Sold-Out Configurations......................................................................90
11.0 Bill Acceptors (not BE or DLR models) ............................................................................ 91
11.1 Bill Acceptor Preventative Maintenance...........................................................................91
11.2 Bill Acceptor Replacement...............................................................................................91
11.3 MDB Bill Acceptors........................................................................................................ 91
12.0 Part Ordering Information................................................................................................ 92
12.1 Parts List.......................................................................................................................... 93
Appendix A. Custom Entry Template......................................................................................... 96
Appendix B. Setting Dispenser Type........................................................................................... 97
Appendix C. Custom Dispenser Value ........................................................................................ 97
Appendix D. Restrictions On Port Usage.................................................................................... 98
Service Center................................................................................................................................ 99

1.0 INTRODUCTION
Dear Valued Customer,
Thank you for your recent Guardian XP (GXP) Entry System purchase from Standard Change
Makers, Inc.
Within this manual you find Operating Instructions for the following products.
GXP
GXP - BX
GXP - BE
GXP - DLR
You will also find instructions for 3rd party products that we use within our GXP Model Series.
For further information regarding these 3rd Party products, you should contact those Manufactures
directly.
Again, thank you for choosing Standard Change Makers, Inc as your Carwash business partner.
If you have questions regarding our GXP products, please contact our offices at 1-800-968-6955
Standard Change Markers Staff

9
2.0 QUICK START GUIDE
Your machine has been shipped preprogrammed from the factory. All settings will be programmed to
the factory default unless otherwise specified at the time of order. The majority of new machine
owners need only read this section in order to learn the basic installation and operating features of
your machine.
Not all of the features shown in this manual are available in every model. Software versions that have
an E at the end (x.xxxE) support the email settings. The E version of software does not support
WashCard, WashGear and SitePRO.
2.1 Coin Dispenser
2.1.1 Loading The Coin Dispenser
Loading the coin dispenser is a simple task. For coins contained in a bank bag, grasp the neck of the
bank bag and twist it to choke the mouth of the bag. Invert the bag and insert the neck of the bag into
the top of the coin dispenser. Loosen your grip on the bag neck slowly, letting coins feed down into
the dispenser. The table below shows a convenient filling level for the various standard coin
dispensers. When possible, you can turn your bank bags inside out and lessen the chance of small
strings and threads from accumulating in your coin dispenser. Clean coffee cans or plastic pails can
also be used to fill the coin dispensers.
Type No. of Coins Value
Quarter Dispenser 2,000 $500
Dollar Dispenser 1,500 $1,500
!!!! CAUTION !!!!
Always turn off the main power switch in the cabinet before adding or removing a
module. Failure to do so can result in corrupt data and premature component failure.
Modular
Coin
Dispenser
Push Button
(Reset)
Quick view
of Coins
remaining
Status LED
(Yel - Top)
Power LED
(
Grn - Middle)
Coin Out LED
(Red - Bottom)

10
2.1.2 Emptying The Coin Dispenser
The majority of coins in a dispenser can be removed from the hopper using the bulk dump method.
Bulk dumping refers to the manual method of tilting the coin dispenser forward in order to empty
coins from a dispenser into a container. A few coins will remain in the dispense disk following a bulk
dump; these coins can be removed by performing an electronic dump.
CAUTION
As a safety precaution you should never place your fingers in or near the coin dispense chute or in
the coin storage area of the coin dispenser when power is applied to the dispenser.
Bulk Dump Method
Electronic Dumping Method
Electronic Dump - The coin dispenser must first be in a “Sold Out”condition and not in error. This
condition occurs when the remaining coins are insufficient to complete a vend for a large
denomination bill. The yellow diagnostic LED will be blinking at a slow steady pace indicating a
Sold Out condition. To begin, turn the machine power off, then back on. Wait for the machines Out
Of Service lamp to change from the constant ON state to a BLINKING or OFF state. Make sure that
the dispenser is flashing a dispenser sold out code. If any other flash code is shown when pressing the
red Push Button it will reset the dispenser. You will have to power cycle the dispenser again. Next,
press and release the Push Button (see diagram below for location). The dispenser will begin
dispensing within 5 seconds. The coin dispenser will stop when all coins have been cleared. Note:
The Push Button must be pressed within 5 minutes of the time the power was turned off / on to
the machine.
2.1.3 Programming the Coin Dispenser
If for any reason it becomes necessary to change the denomination of the coin to be dispensed, you
must first contact a factory authorized service center to determine if the hopper can dispense the new
coin size (diameter & thickness). If it can, then you need only to change the DIP switch setting on
the hopper dispenser board to program the hopper for the new coin value. Once this setting has been
made, press the reset button to enter in that value. The DIP switch located on the hopper control
Dump
Position
Coin Dispenser –Bulk Dump
Bulk dumping is performed the same way for all
standard capacity (3200 quarters) coin dispensers.
Do not use the bulk dump method to empty a high
capacity hopper unless it has only 30% or less of
the coins remaining. Coin dispensers in front load
machines tilt forward, and dispensers in rear load
machines tilt back. Always TURN POWER OFF
before bulk dumping a hopper for safety purposes.
To tilt the coin dispenser pull forward at the top
edge of the dispenser. There is a handle in the
middle of the opening to assist in bulk dumping.