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1. CONDITIONS O WARRANTY
Your Stanley pellet stove is guaranteed against any part that fails (under normal operating conditions) as detailed in the
following table with timelines specified from the date of installation of the appliance. If the stove is not installed within six
months of date of purchase, the warranty will commence six months from the date of purchase.
Warranty
Period
Parts Covered (Parts & Labour unless Stated)
Up to 1
Year
•Refractory materials (supply only)
•Rope seals, glass seals and cement seals.
•Surface Finish on Seno models.
•Grates and fire bars.
•Ceramic glass is covered for Thermal breakage (supply
only).
•Rust (if reported before installation)
•Aesthetic Damage (provided reported on date of receipt)
•
Electrical components under normal operation.
Up to 2
Years
•All external casings & enamel finishes (excluding impact
damage or damage caused by overfiring). Pictures of
damage must be submitted to WS Service Department.
Up to 3
Years
•Boiler - A Leaking Boiler Report must be conducted by an
Authorised Stanley Service Engineer and submitted to
WS Service Department for review.
All warranty claims must be reported to the Waterford Stanley Service Department and must be
submitted with the product serial number (located on the data plaque at the rear of the product), date
of purchase, proof of purchase (if requested) and details of the specific nature of the problem.
The warranty is given only to the original consumer/purchaser only and is non- transferable. The
appliance must be installed by a suitable qualified person and installed as per the requirements of the
manual. Failure to comply with the Installation requirements or Building Regulations will void your
warranty. Waterford Stanley reserve the right to replace any part due to manufacturing defect that
fails within the warranty period under the terms of the warranty. The stove must be used for normal
domestic purposes only and in accordance with manufacturer's operation instructions.
LIMITS OF LIABILITY
The warranty does not cover:
•Special, incidental or consequential damages, injury to persons or Property, or any other
consequential loss.
•Any issue caused by negligence, misuse, abuse or circumstances beyond Waterford Stanley’s
control.
•Any issue with wear and tear, modification, alteration, or servicing by anyone other than an
authorized service engineer.
•Installation and operational related problems such as draught related issues external to the
stove, inadequate venting or ventilation, excessive flue offsets, negative air pressure caused by
insufficient burning of improper fuel.
•Damage caused to the stove while in transit.
•Discolouration due to over firing, damage caused by impact, damage to baffles caused by over
firing and fading of surface finish on casting.
•Stress fractures on bricks.
•Rust on cast iron parts unless reported prior to stove being installed.
•Aesthetic damage, rust & missing parts on stoves purchased off display.
•Electrical components where voltage variations are in excess of 10% of nominal 230V
•
ote: Adequate clearance must be maintained around the appliance to ensure the ease of part
removal in the possible event of their damage/failure. Waterford Stanley are not responsible for any
costs incurred in the removal of items installed in the vicinity of the appliance that must be moved to
facilitate a part replacement.