Star Micronics AsuraCPRNT User manual

ASR10
TECHNICAL MANUAL
[SECOND EDITION]

Getting started
is manual describes the thermal printer ASR10.
It is designed for use as a reference for periodic inspections and maintenance procedures to be executed
by service personnel. It is not intended for the general user. Users of this manual should have a basic
knowledge and understanding of the English language.
•is manual is divided into the following sections:
CHAPTER 1 Parts Replacement
CHAPTER 2 Maintenance and Lubrication
CHAPTER 3 Parts List
Important Information
Note the following precautions during work.
Note 1: Always wear safety gloves to prevent an injury as well as to prevent rust developing
on the device.
2: Never start a service when your hands are wet. This will prevent an electric shock as
well as rust developing on the device.
3: Always wear a wristband to prevent a damage by electrostatic discharge.
•Firstedition: May2013
 Secondedition:Oct.2013 Addoption(CutterCoverUnit)
Note
The contents of this manual are subject to change without notice.

CHAPTER 1
PARTS REPLACEMENT
is chapter explains disassembly and reassembly of the printer.
Note the following precautions during disassembly and reassembly.
1. Disconnect the printer power cord plug from the wall outlet before servicing it.
2. Always wear safety gloves to prevent an injury as well as to prevent rust developing on the device.
3. Never start a service when your hands are wet. This will prevent an electric shock as well as rust develop-
ing on the device.
4. Always wear a wristband to prevent a damage by electrostatic discharge.
5. Assembly is the reverse of disassembly unless otherwise specied.
6. Lubrication information is not provided in this chapter. Refer to item 2 of chapter 2.
Turning the Power O ..............................................2
1. Cutter Cover / Front Panel / Rear Cover ...........................3
2. Main Logic Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
3. Cutter Unit......................................................4
4. Head ...........................................................5
5. Tilt Cover / Swivel Cover .........................................6
6. LCD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
7. Front Cover Unit ................................................ 8
8. Inner Cover / Lens / LED PCB .....................................9
9. Case Unit ......................................................10
10 . Platen Unit.....................................................10
11 . Stationary Knife................................................11
12 . Gears / Cover Open Switch......................................12
13 . Near End Sensor Unit...........................................12
l
Thejigsandtoolsandauxiliarypartsrequiredtocarryoutthereplacementsdescribedinthischapterareasfollows:
Requiredjigsandtools
Electricscrewdriver(Driverbit2)
Electricscrewdriver(Driverbit1)
Screwdriverforsmalltorqueapplication(Driverbit0)
E-ringholder3.0
E-ringdispenser3.0
E-ringholder4.0
E-ringdispenser4.0
Tweezers
Requiredauxiliaryparts Fastener

–2–
Beforestartingoperations,followthestepsbelowtoturnotheAsuraCPRNT.
Turning the Power O
①Tap the Shutdown button on the home screen.
② Select [Shutdown] from the displayed conrmation screen to turn o the AsuraCPRNT power.
Power
Restart
Shutdown
Cancel
1.0.0 05:19:20
Configuere BarcodeReader SignageControl WebPrinting
Survey
Admin
ApplicationName ApplicationName ApplicationName
lHomeScreen
Shutdownbutton

–3–
1. Cutter Cover / Front Panel / Rear Cover
Requiredjigsandtools:Electricscrewdriver(Driverbit2)
(1) Turn off the printer and unplug it from the electri-
cal outlet.
(2) Front Panel 1
Bend the front panel slightly towards you to easily
remove section A.
(3) Removal
•Cutter cover 2
•Two screws 3
[ Tightening torque : 0.8±0.2 N.m]
•Rear cover 4
2. Main Logic Board
Requiredjigsandtools:Electricscrewdriver(Driverbit2)
(1) Turn off the printer and unplug it from the electri-
cal outlet.
(2) Remove the rear cover to the procedure described in
item 1.
(3) Removal
•Four screws 1
[ Tightening torque : 0.8±0.2 N.m]
•Board cover unit 2
•Two screws 3
[ Tightening torque : 0.8±0.2 N.m]
•Sub-shassis
4
•Ten connectors 5
•Head cable 6
•Four screws 7
[ Tightening torque : 0.8±0.2 N.m]
•Main logic board 8
1
6
1
1
2
5
5
1
4
8
3
3
7
7
7
7
2
4
3
1
A
A

–4–
3. Cutter Unit
Requiredjigsandtools:Electricscrewdriver(Driverbit2)
(1) Turn off the printer and unplug it from the electri-
cal outlet.
(2) Remove the cutter cover to the procedure described in
item 1.
(3) Remove the board cover unit to the procedure de-
scribed in item 2.
(4) Removal
•Connector
1
•Two screws 2
[ Tightening torque : 0.8±0.2 N.m]
•Cutter Unit 3
[ Caution in assembly ]
(1) Securely mount the spring on the position shown
inthegurebelow.
Note: The spring diameter varies depending on the
direction.Make sure the end with the small
diameter (φ 5.2) is securely attached to the
burring on the cutter unit.
(2) Check the head unit boss and the spring
mountingposition.
(3) Alignwiththehalfcutholesontheframe(two
points)andinstall.
(4) Afterinstalling,useapairoftweezerstocheck
thatthespringsaresteadyandinstalledinthe
correctpositions
Note1: The cutter unit and the stationary knife
must always be replace at the same time.
The stationary knife is included with the
cutter unit S-P.
For the installation position of the sta-
tionary knife , refer to the item 11.
Note2: Lubricate the cutter unit after re-place-
ment. (Refer to item2 of chapter 2.)
1
2
2
3
Burring
Makesurethecutterunittssecurelyintothehalf
cutholesontheleftandright.

–5–
4. Head
Requiredjigsandtools:Electricscrewdriver(Driverbit2)
(1) Turn off the printer and unplug it from the electri-
cal outlet.
(2) Remove the cutter unit to the procedure described in
item 3.
(3) Removal
•Head cable 1
•Head unit 2
•Two screws 3
[ Tightening torque : 0.8±0.2 N.m]
•Head holder 4
•Head
5
[ Caution in assembly ]
• Insert the head holder into the grooves on the
frame.(Ontheleftandright)
• Routetheheadcabletothefront.
3
4
5
1
2

–6–
5. Tilt Cover / Swivel Cover
(1) Turn off the printer and unplug it from the electri-
cal outlet.
(2) Move the tilt cover 1down as indicated by the arrows
in the illustration on the le so that the two tabs (in the
red circles) pop out.
(3) Remove the tilt cover 1.
(4) Tilt the LCD 2in the direction indicated by the arrow.
(5) Place your ngers under the LCD section on either side,
and then push the swivel cover 3forward to remove .
1
2
3

–7–
6. LCD
Requiredjigsandtools:Electricscrewdriver(Driverbit2)
(1) Turn off the printer and unplug it from the electri-
cal outlet.
(2) Remove the rear cover to the procedure described in
item 1.
(3) Remove the board cover unit to the procedure de-
scribed in item 2.
(4) Removal
•Screw
1
[ Tightening torque : 0.8±0.2 N.m]
•Wire
2
(5) Press the metal hook in the center of the connector 3,
and then remove the connector 3.
(6) Removal
•Four screws 4
[ Tightening torque : 0.8±0.2 N.m]
•LCD Unit 5
•Two screws 6
[ Tightening torque : 0.8±0.2 N.m]
(7) Unhook the tabs on the frame indicated by the red cir-
cles in the illustration, and then remove the LCD front
cover 7.
(8) Removal
•ree connectiors 8
•LCD
9
4
5
4
6
8
7
9
6
2
1
3
MetalHook

–8–
7. Front Cover Unit
Requiredjigsandtools:Electricscrewdriver(Driverbit2)
(1) Turn off the printer and unplug it from the electri-
cal outlet.
(2) Remove the each cover and the front panel to the pro-
cedure described in item 1.
(3) Remove the board cover unit to the procedure de-
scribed in item 2.
(4) Removal
•Two connectors 1
•Screw
2
[ Tightening torque : 0.8±0.2 N.m]
(5) Push the open lever3toward yourself to open the fornt
cover unit 4.
(6) Spread to the outside at B points (le/right) of front
cover unit 4.
[ Caution in assembly ]
• Unlockthecoverifitislocked.
B
4
3
1
2
Lever
Routethecable
betweenthecircuit
boardchassisand
thecase.

–9–
8. Inner Cover / Lens / LED PCB
Requiredjigsandtools:Electricscrewdriver(Driverbit2)
(1) Turn off the printer and unplug it from the electri-
cal outlet.
(2) Remove the front cover unit to the procedure described
in item 7.
(3) Removal
•Two connectors 1
•Four screws 2
[ Tightening torque : 0.8±0.2 N.m]
•Inner cover 3
•Lens
4
•Two LED PCBs 5
[ Caution in assembly ]
• Check the directions when installing the two LED
PCBs.
• Alignthe14holesonthecasewiththelensboss.
• RoutetheLEDPCBcablethroughtheboardchassis
(sectionC)andoncearoundthecuttercableonthe
leftandthePFmotorcableontheright.
• Checkthatthecoverlockunithasnotshiftedwhen
youinstalltheinnercover.
22
2
3
4
5
1
5
1
LED facing out
CC
LED PCB Cable LED PCB Cable
Cutter Cable PF Motor Cable
CoverLockUnit

–10–
9. Case Unit
Requiredjigsandtools:Electricscrewdriver(Driverbit2)
(1) Turn off the printer and unplug it from the electri-
cal outlet.
(2) Remove the inner cover, lens and the fLED PCBs to the
procedure described in item 8.
(3) Removal
•Four screws 1
[ Tightening torque : 0.8±0.2 N.m]
•Case unit 2
10 . Platen Unit
Requiredjigsandtools:E-ringholder4.0
 E-ringdispenser4.0
(1) Turn o the printer and unplug it from the electrical
outlet.
(2) Open the front panel to the procedure described in item 1.
(3) Open the front cover unit to the procedure described in
item 7.
(4) Removal
•Stop ring 1
•PF roller bearing 2
•Platen unit 3
Note: When assembling, be sure to always use a new
stop ring. Never reuse one.
12
3
1
1
1
1
2

–11–
[ Caution in assembly ]
• Screwinthescrewsshownin(8)intheorder
1_2_3 
_4
.
• Check that the cable route for the BM sensor is as
shown in the following illustration, with the ca-
ble passing under the two hooks in section D and
through the two grooves in section E on the front
cover.
11 . Stationary Knife
Requiredjigsandtools:Electricscrewdriver(Driverbit2)
 Electricscrewdriver(Driverbit1)
 E-ringholder4.0
 E-ringdispenser4.0
 E-ringholder3.0
 E-ringdispenser3.0
(1) Turn off the printer and unplug it from the elec-
trical outlet.
(2) Remove the front cover unit to the procedure de-
scribed in item 7.
(3) Removal
•Screw
1
[Tightening torque : 0.5±0.1 N.m]
•Stop ring 2
•PF roller bearing 3
•Platen unit 4
•Two screws 5
[Tightening torque : 0.8±0.2 N.m]
•Earth plate 6
•Upper guide unit 7
•Four screws 8
[Tightening torque : 0.7±0.2 N.m]
•Two springs 9
•Two stop rings 0
•Lever sha A
•Open lever B
•Open hook C
•Platen holder D
•Two screws E
[Tightening torque : 0.8±0.2 N.m]
•Stationary knife F
Note1: The cutter unit and the stationary knife must
always be replace at the same time. For the
installation position of the cutter unit , refer to
the item 3.
2: Lubricate the cutter unit after re-placement.
(Refer to item2 of chapter 2.)
3: When assembling, be sure to always use a new
stop ring. Never reuse one.
4: When installing the upper guide unit, make
sure the BM sensor cable is not caught between
the platen holders.
1
E
6
2
7
5
5
3
4
8
8
8
8
9
D
A
C
B
9
0
0
1
2
3
4
F
D
D
E
OK
OK NG
UpperGuide
PlatenHolder
BlackMarkSensorCable

–12–
12 . Gears / Cover Open Switch
Requiredjigsandtools:Screwdriverforsmalltorque
application(Driverbit0)
 E-ringholder3.0
 E-ringdispenser3.0
(1) Turn off the printer and unplug it from the electri-
cal outlet.
(2) Remove case unit to the procedure described in items 9.
(3) Removal
•Stop ring 1
•Gear 22x46x0.5 2
•Gear 32x48x0.5 3
•Screw
4
[ Tightening torque : 0.1±0.15 N.m]
•Cover open switch 5
Note: Lubricate the gears after re-placement. (Refer
to item2 of chapter 2.)
13 . Near End Sensor Unit
Requiredjigsandtools:Electricscrewdriver(Driverbit2)
(1) Turn off the printer and unplug it from the electri-
cal outlet.
(2) Remove case unit to the procedure described in items 9.
(3) Removal
•Screw
1
[ Tightening torque : 0.8±0.2 N.m]
•Near end sensor swiitch 5
[ Caution in assembly ]
• Route the cable alongside the NE plate and the
frameasshowninthefollowingillustration.
2
1
3
4
5
1
2
NEplate
Flame

CHAPTER 2
MAINTENANCE AND LUBRICATION
1. Maintenance...................................................14
1-1. Routine maintenance .............................................14
1-2. Periodic maintenance .............................................14
2. Lubrication ....................................................16
2-1. Type of oil ........................................................16
2-2. Lubricationg Method..............................................16
2-3. Lubricated Areas ..................................................14

–14–
1. Maintenance
To keep this printer in its original operating condition for a long time, and to prevent problems before they occur, be
sure to carry out proper maintenance according to the following items.
Maintenance checks for this printer is divided into the two areas of “routine maintenance” that the person using the
printer carries out during normal use and “periodic maintenance” that can be done only by an experienced person with
a knowledge of the equipment.
Note1
:Turn the printer’s power switch o before performing maintenance.
2:Do not use thinners or trichlene/ketone base solvents for cleaning as they can damage plastic parts.Be care-
ful not to damage electrical parts, wired areas or mechanisms and avoid getting them wet.
1-1. Routine maintenance
When the printer is used on a daily basis, check that the printer is used properly. Make sure that the printer is perating
under the best conditions.
•
Isthepepersetcorrectly?
•
Isthereanyforeignmatterinsidetheprinter?(Removeifany.)
  Vacuumcleaning(withanelectriccleaner)ispreferred.Removealldust,etc.,insidetheprinter.
1-2. Periodic maintenance
Perform periodic inspection every 6 months.
•ThermalHead
To remove the blackened paper dust that has accumulated on the surface of the thermal head, wipe it clean with a
cotton swab (or so cloth) dipped in alcohol (ethanol, methanol, or isopropyl).so cloth) dipped in alcohol (ethanol,
methanol, or isopropyl).
ThermalHead
Note:
• Thethermalheadiseasilydamaged.
Be sure to clean the thermal head with a soft cloth, and be careful not to damage the head.
• Donotcleanthethermalheadimmediatelyafterprintingwhilethethermalheadishot.
• Becarefulofstaticelectricitywhilecleaningthethermalhead.Staticelectricitycandamagethehead.
•Donotturnonthepoweruntilthealcoholhascompletelydried.

–15–
•PlatenRubberRoller
Use a so, dry cloth to wipe o the dirt from the rubber roller.
Clean the entire rubber roller by rotating it.
•PaperHolder
Clean the paper holder of debris, dust, paper particles, and other objects that may have accumulated.
•SensorsandtheirSurroundingArea
Remove any debris, dust, paper particles, and other objects adhering to the sensors.
Pay particular attention to the paper empty sensor and black mark sensor. Detection will not be performed
properly if these sensors are dirty.
Using a brush or similar tool can make the cleaning process relatively easy.
•TouchScreen
Gently wipe the screen using a so cloth. If very dirty, clean the screen with a so cloth lightly moistened with
water.
Note:
• Donotsprayliquiddirectlyonthescreen.
• Donotusesuchasthinnerorbenzineasitmaydamagethescreen.
Paperholder
Rubberroller
Paperempty
/blackmark
sensor
Touchscreen

–16–
2. Lubrication
Lubrication is extremely important for preserving the original performance of the printer over a long period of time.
2-1. Type of oil
e type of oil used has a major inuence on the performance and durability of the printer.You should pay particular
attention to the cold temperature properties of the oil. We recommend use of the grease and lubrication oils listed be-
low for this printer.
Type of oil Product name Maker
Grease MolykoteEM-30L DowCorningCorporation
Fast-dryinglubricant SANKOLCFD-5007Z SankeiKagakuCorp.
2-2. Lubricating Method
When lubricating during disassembly or assembly operations, be sure to wash and clean the equipment well prior to
lubrication to remove dirt and dust.
Lubricate the equipment at regular intervals of six months. Be sure to lubricate equipment aer disassembling or re-
placing parts when oil has been removed by cleaning.
Required jigs and tools: Grease dispenser / Grease gauge
2-3. Lubricated Areas
RefertoFig.2-1,Fig.2-2
No. Lubricating Point Grease/Oil Reference
1RubbingsurfaceofGear22×46×0.5 MolykoteEM-30L Fig.2-1
2RubbingsurfaceofGear22×46×0.5 MolykoteEM-30L Fig.2-2
3RubbingsurfaceofGear32×48×0.5 MolykoteEM-30L Fig.2-2
4RubbingsurfaceofGear22×46×0.5andGearshaftA MolykoteEM-30L Fig.2-2
5ubbingsurfaceofGear32×48×0.5andGearshaftB MolykoteEM-30L Fig.2-2
6RubbingsurfaceofUppersurfaceoftheprotectsheetonPaperGuide SANKOLCFD-5007Z Fig.2-2
Fig.2-1.LubricatedArea
1

–17–
Fig.2-2.LubricatedArea
2
2
3
3
5
4
6

CHAPTER 3
PARTS LIST
HOW TO USE PARTS LIST
(1) DRWG. NO.
is column shows the drawing number of the illustration.
(2) REVISED EDITION MARK
is column shows a revision number.
Part that have been added in the revised edition are indicated with “#”.
Part that have been abolished in the revised edition are indicated with “*”.
(3) PART NO.
Parts numbers must be notied when ordering replacement parts. Parts described as “NPN” have no parts num-
ber and are not in stock, i.e., unavailable.
(4) PARTS NAME
Parts names must be notied when ordering replacement parts.
(5) Q’TY
is column shows the number of the part used as indicated in the gure.
(6) REMARKS
When dierences in specications exist depending on location/destination.
(7) RANK
Parts marked “S” in the rank column can be ordered. Other parts, as a rule, cannot be supplied even if ordered.
Parts marked “O” are optional parts.
1. Printer Assembly.................................................19
1-1. Disassembly Drawing.................................................19
1-2. Parts List.............................................................21
2. Printer Mechanism ...............................................22
2-1. Disassembly Drawing.................................................22
2-2. Parts List.............................................................23
3. Sub-Assembly ...................................................24
3-1. Head Unit ............................................................24
4. Block Diagram ...................................................25