Star Trac eSPINNER Operating instructions

Troubleshooting
STAR TRAC FITNESS 1 of 11 637-1437 Rev: A
Electronic Components Troubleshooting Flowcharts
eSpinners: 7140 and 7200
The following flowcharts should help troubleshooting issues related to the display/electronic components of the 7140 and
7200 model eSpinners (generation 1 and 2).
Table of Contents:
1) No RPM/Cadence Flowchart
2) Power Issues Flowchart
3) Audio/Sound Issues Flowchart
4) Poor TV Quality Flowchart
5) TV Issues Flowchart, Section I
6) TV Issues Flowchart, Section II
7) TV Issues Flowchart, Section III
8) Video (Instructor) Issues Flowchart
9) Touch Screen Issues Flowchart
10) Heart Rate Issues Flowchart

Troubleshooting
STAR TRAC FITNESS 2 of 11 637-1437 Rev: A
Check the RPM
cables (black/white)
running through the
neck for continuity.
Yes Issue resolved.
Is there
continuity
No
Make sure that the
following connections are
solid: The connection
between the top RPM
cable (coming out of the
display), the middle
extension cable, and the
connection between the
extension cable and the
bottom RPM sensor
cable.
Yes
Align the RPM
sensor. Also see
document 635-4149.
Does the display now
show cadence
No
Look for damage and find out which cable is
damaged (display cable, 740-6964 – RPM
extension cable, 740-6986 – RPM sensor cable,
740-6987) & repair or replace it.
Solid
connection Yes
Quickly tap the two
contacts on the RPM cable
connector out of the
display and see if cadence
is shown on the display
Disconnect the
cable connection
and reconnect.
No
Do you get
cadence now
Do you get
cadence
Yes
The display and the
display RPM cable are
OK.
No
Issue resolved.Yes
Replace the RPM EXTENSION
cable (740-6986) and the RPM
SENSOR (740-6987).
No
Replace the DISPLAY RPM
cable (740-6964). See document
number 637-1404 for
instructions.
eSpinner “No RPM”
Symptom
The unit stops the workout
after 3 minutes because it does
not detect any flywheel
movement and/or when
pedaling there is no cadence
shown in the information
window on the screen.

Troubleshooting
STAR TRAC FITNESS 3 of 11 637-1437 Rev: A

Troubleshooting
STAR TRAC FITNESS 4 of 11 637-1437 Rev: A
eSpinner “Audio Related Issues”
Issue resolved.
Try at least one different set
of headphones to verify that
the issue is not caused by
the headphones itself.
Symptom
No or poor audio (sound)
coming out of the headphones..
Did this resolve the
issue
Replace the
display.
Yes
Check audio settings
(also see document number
637-1328).
No
Did this resolve the
issue
Check if the “Pigtail
Headphone Cable” where
the headphones get plugged
into is pinched or damaged
and replace it if needed.
No
Did this resolve the
issue
Yes
Yes
Check if the INTERNAL
headphone cable that
connects into the mother
board is pinched or
damaged and replace it if
needed.
Did this resolve the
issue
No
Yes
No

Troubleshooting
STAR TRAC FITNESS 5 of 11 637-1437 Rev: A
eSpinner “No TV/Poor Picture Quality”
Check if:
swapping the coax cable from a working
nearby unit (if available) resolves the
picture quality issue
the coax cable is connected to the unit
the coax cable is connected to the wall
the coax cable is pinched or bent
between the wall and the unit
the connector used on the coax cable
has a compression connector installed
(see document 637-1415)
there is a signal coming out of the coax
cable and the signal strength is good
(about 5 db)
the TV option is enabled in the setting
(see document 637-1335)
All of these
criteria are met
Resolve the
criteria that is NOT
met.
Check if the coax cable
that runs inside the
frame has a solid
connection with the coax
cable that comes from
the wall (base of the
unit).
Yes
No TV works/picture
quality increased
Issue resolved.
Yes
No
Is there a solid
connection
Disconnect the
coax cable and
reconnect it again.
No
Check the coax
connection between
the cable that comes
out of the display and
the cable that comes
up from the base.
At the same time
check for damage or if
the cable is bent.
Yes
Did this resolve
the issue
Reconnect the cable or replace it if
needed due to damage (DISPLAY
coax cable → 740-6976 or NECK coax
cable → 740-6988)
Yes
No
Solid connection
and no cable bent
No
Check if the display coax
cable has a solid connection
to the tuner card (you need
to open the display to be
able to check that → see
document number 637-1404
for instructions).
Yes
Solid connection
Reseat the tuner
cards main data
cable and try to
perform a channel
scan. Yes
Reconnect the
coax cable to the
TV tuner card.
No
Did this resolve
the issue
No
Did this resolve
the issue
Make sure you set the
options for the
channel scan to the
correct value. Get the
info from the
customer/AV installer
what type of
broadcast their
system supports and
perform another
channel scan.
No
Issue resolved.
Yes
Did this resolve the
issue
Replace the tuner card (740-6955
NTSC only). If this does not resolve the
issue replace the display.
If available, swap
displays with a
other unit.
No
Yes
Did this resolve the
issue
Yes
Yes
No

Troubleshooting
STAR TRAC FITNESS 6 of 11 637-1437 Rev: A
eSpinner “TV Related Issues”
Issue resolved.
Verify that the TV blocking
feature is set correctly (also
see document 637-1335).
Symptom
No TV icon when in TV mode.
Did this resolve the
issue
Replace the
display.
Yes
Re-seat the tuner card.
No
Did this resolve the
issue Yes
No
Section I

Troubleshooting
STAR TRAC FITNESS 7 of 11 637-1437 Rev: A
eSpinner “TV Related Issues”
Issue resolved.
Perform a channel scan and
if needed change scanning
parameter (e.g. digital,
analog, air, cable).
Symptom
No or only bad TV picture.
Did this resolve the
issue
Replace the
display.
Yes
Verify if the signal strength
coming out of the coax cable
is sufficient and if
compression connectors are
installed (also see document
637-1415). If another unit is
available swap coax cables.
No
Did this resolve the
issue
Section II
Check all coax cable
connections and bypass the
coax cable that routs
through the neck by
plugging it directly into the
tuner card.
Yes
No
Did this resolve the
issue Yes
No

Troubleshooting
STAR TRAC FITNESS 8 of 11 637-1437 Rev: A

Troubleshooting
STAR TRAC FITNESS 9 of 11 637-1437 Rev: A
eSpinner “Video (Instructor) Related Issues”
Issue resolved.
Turn the unit off and
carefully reseat the SD card
and turn the unit on again
(also see document 620-
7895).
Symptom
Green or Black screen when in
video (Instructor) mode.
Did this resolve the
issue
Replace the
display.
Yes
Check the audio settings
(also see document number
637-1328).
No
Did this resolve the
issue Yes
Try a different SD card. If
possible from another
working unit if possible.
No
Did this resolve the
issue Yes
Check if the software on the
display is at least version
1.09. If not upload new
software and follow the
procedure described in
document 637-1315.
No
Did this resolve the
issue Yes
No

Troubleshooting
STAR TRAC FITNESS 10 of 11 637-1437 Rev: A
eSpinner “Touch Screen Issues”
Issue resolved.
Clean the surface of the
screen and look for debris
especially at the bottom of
the screen between the
glass and the display plastic.
Symptom
The touch screen does not
recognize a touch on the screen
or the touch points are out of
alignment.
Did cleaning the
screen help
Yes
Recalibrate the touch screen
through the Settings menu
(document 620-7805, page 41).
No
Did this resolve
the issue
Recalibrate the touch screen
through the fan reset procedure
(document 637-1004).
Or Yes
Replace the
display.
No

Troubleshooting
STAR TRAC FITNESS 11 of 11 637-1437 Rev: A
eSpinner “ eart Rate Related Issues”
Issue resolved.
Symptom
No or erratic HR reading.
Replace the
display.
Test at least with on more
heart rate strap (Polar and
Garmin are certified) to
ensure the fault is not with
the heart rate strap itself (not
moist or battery low, see
also the Owner Manual for
details).
Did this resolve the
issue
Yes
Verify if the current software
on the display is at least
version 1.08. If not,
download software from the
support website and follow
the uploading instructions
(see document 637-1315).
No
Did this resolve the
issue
Check if the routing of the
HR cable (going from the
HR board to the mother
board) does not pass any
electronic component and
the position of the HR board
is as instructed in document
number 620-7900).
No
Did this resolve the
issue Yes
Verify if the display is
equipped with the updated
version of heart rate board.
If not replace it and see
document 620-7900 for
further information.
No
Did this resolve the
issue
Yes
Yes
No