Starkey Hearing Technologies ITE User manual

Custom
Products
ITE (In-The-Ear)
ITC (In-The-Canal)
CIC (Completely-In-Canal)
IIC (Invisible-In-Canal)
OPERATIONS MANUAL

Table of Contents
Overview
ITE Overview � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 4
ITC Overview � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 5
CIC Overview � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 6
IIC Overview � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 7
Preparation
Batteries/Battery Indicators � � � � � � � � � � � � � � � � � � � � � � � � 8
Insertion and Removal � � � � � � � � � � � � � � � � � � � � � � � � � � � 11
Operation
Power On & Off � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13
User Controls � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 13
Volume Control� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 14
Volume Control Indicators � � � � � � � � � � � � � � � � � � � � � � � � 17
Memory Change � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 18
Mute � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 18
Multiflex Tinnitus Level Control � � � � � � � � � � � � � � � � � � � � 19
Directional Settings � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 19
Telephone Use � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 19
Multiflex Tinnitus Technology � � � � � � � � � � � � � � � � � � � � � � � � 22
Accessories
Wireless Accessories � � � � � � � � � � � � � � � � � � � � � � � � � � � � 24
Hearing Aid Care
Hearing Aid Care � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 25
IIC Microphone Cleaning � � � � � � � � � � � � � � � � � � � � � � � � 27
Service and Repair � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 31
Troubleshooting Guide � � � � � � � � � � � � � � � � � � � � � � � � � � 32
Tips for Better Communication � � � � � � � � � � � � � � � � � � � � � � � 33
Regulatory Information
Safety Information � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 35
FDA Information� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 37
FCC Information� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 42

My hearing aid is a/an:
ITE (In-The-Ear) see page 4�
ITC (In-The-Canal) see page 5�
CIC (Completely-In-Canal) see page 6�
IIC (Invisible-In-Canal) see page 7�
My hearing aid uses a:
13 battery (ITE) – Orange
312 battery (ITC) – Brown
10 battery (CIC) – Yellow
10 battery (IIC) – Yellow
Table of Contents

4 | ITE Overview
2
1
35
7
6
4
Features, Controls and Identification
Your hearing aid controls include:
1� Microphone
2� Battery compartment (on/off control)
3� Vent (optional)
4� Sound outlet (receiver) and wax protection
5� Multifunction button (optional)
6� Rotary volume control (optional)
Your hearing aid can be identified by:
7� Location of serial number:
RED is for right ear, BLUE is for left ear
ITE Battery Size: 13
Dual Control
(Optional)
Multifunction
Button (Optional)
Rotary Volume
Control (Optional)
0
0
-
0
0
0
0
0
0
0
0

ITC Overview | 5
1
2
3
4
7
Features, Controls and Identification
Your hearing aid controls include:
1� Microphone
2� Battery compartment (on/off control)
3� Vent (optional)
4� Sound outlet (receiver) and wax protection
5� Multifunction button (optional)
6� Rotary volume control (optional)
Your hearing aid can be identified by:
7� Location of serial number:
RED is for right ear, BLUE is for left ear
0
0
-
0
0
0
0
0
0
0
0
ITC Battery Size: 312
5
6
Dual Control
(Optional)
Multifunction
Button (Optional)
Rotary Volume
Control (Optional)

4
2
1
3
5
7
6
6 | CIC Overview
Features, Controls and Identification
Your hearing aid controls include:
1� Microphone
2� Battery compartment (on/off control)
3� Vent (optional)
4� Sound outlet (receiver) and wax protection
5� Multifunction button (optional)
6� Removal handle
Your hearing aid can be identified by:
7� Location of serial number:
RED is for right ear, BLUE is for left ear
CIC Battery Size: 10
00-00000000

42
1
3
5
7
6
8
IIC Overview | 7
IIC Battery Size: 10
Features, Controls and Identification
Your hearing aid controls include:
1� Microphone
2� Battery compartment (on/off control)
3� Vent (optional)
4� Sound outlet (receiver)
5� Removal handle
Your hearing aid can be identified by:
6� Location of serial number
7� Side indicator R for Right, L for Left
8� White dot indicates the top of the
hearing aid�

8 | Preparation
Batteries
Your hearing aid uses a battery as its power source�
The battery size can be identified by the orange(13),
brown(312) or yellow(10) color code on the
packaging�
To insert or replace the battery:
1� Use the finger pick on the battery door�
2� Open the battery door gently and remove
the old battery�
3� Remove the colored tab from the new battery�
Wait 3-5 minutes after removing tab before
inserting battery�
4� Align the battery’s “+” sign (flat side of the
battery) with the “+” on the battery door�
5� Close the battery door�
Battery Indicators
An indicator will sound when the battery voltage is
low� You have approximately five minutes*to replace
the battery� An indicator may also sound just before
the battery stops working�
* Actual time between low battery indicator and shut down will vary depending on
environmental noise levels and brand of battery used.

Preparation | 9
21
4
3
5

WARNINGS
Batteries are dangerous if swallowed� To help prevent
the accidental ingestion of batteries:
Keep out of reach of children and pets
Check your medications before taking them –
batteries have been mistaken for pills
Never put batteries in your mouth, as they can
easily be swallowed
NATIONAL BUTTON BATTERY
INGESTION HOTLINE: [phone]
10 | Preparation
Helpful Hints
• NEVER FORCE THE BATTERY DOOR SHUT�
This could result in serious damage; if the door
will not close securely, check that the battery is
inserted correctly�
• Do not open the battery door too far or damage
is likely to occur�
• Dispose of used batteries immediately in the
proper waste or recycling container�
• Batteries vary in size and performance� Your
hearing professional is your best source for
lifespan estimates and verification that you
are using the proper size and type�

Preparation | 11
Insertion and Removal
To insert the hearing aid:
1� Hold the hearing aid with
your thumb and forefinger on
the outer edges of the case�
2� Tilt your hand slightly forward
and gently insert the canal tip
of the hearing aid into your
ear canal and rotate the
hearing aid backward� Softly
press the hearing aid into
place with your fingertip�
To remove the hearing aid:
Grasp the hearing aid with your
thumb and forefinger; gently rotate
it as you pull outward�
For hearing aids with removal handle:
grasp removal handle and gently
remove from ear�
1
2

12 | Preparation
Helpful Hints
• Minor irritation and/or inflammation may occur
as your ear becomes accustomed to having an
object in it; if so, please contact your hearing
professional�
• If an actual allergic reaction occurs, alternative
earmold materials are available; contact your
hearing professional�
• Severe swelling, discharge from the ear, excessive
wax or other unusual conditions warrant immediate
consultation with a physician�

Operation | 13
Power On & Off
To turn ON:
Insert a battery and completely
close the battery door� Your
hearing aid has a power-on delay
that allows you time to insert your hearing aid into
your ear� You may hear a tone indicating that your
hearing aid is powering on�
To turn OFF:
Open the battery door until the battery is no longer
touching the battery contacts�
User Controls
Your hearing aid’s user control may have been
customized by your hearing professional� Ask your
hearing professional how the user control on your
hearing aid is set�
Available User Control Functionality
The user control on your hearing aid
can respond differently depending
on how long you activate (press) the
button� Your hearing aid is capable
of having one function assigned to a short press (press
and release) and one function assigned to a long press
(press and hold)� The options selected on the next page
indicate how your user control is configured�

14 | Operation
Assigned User Control Settings
Volume Control
Power On Volume Level
Your hearing aid has been set to a specific volume
level by your hearing professional� If sounds are
generally too loud or too soft, please contact your
hearing professional for advice and adjustment�
If your hearing aid has been set up with a user
adjustable volume control, temporary volume
adjustments can be made�
Your hearing aid will always power on to the same
volume setting (Volume Home) determined by your
hearing professional�
Sprinkler Volume Control
If your user control is configured as a sprinkler volume
control, each time you activate the user control, the
volume of your hearing aid changes�
Volume
Control
Memory
Change
Mute Multiflex
Tinnitus Level
Short Press
(Press and Release)
Long Press
(Press and Hold)

Operation | 15
Sprinkler volume control is configured by default
to automatically decrease in volume before it
increases� To make sounds louder, activate the
user control� Repeat this motion until you are at
the minimum setting� The next time you activate
the user control, the volume will increase one step�
Continue to activate the user control until you reach
the desired loudness�
NOTE: If 10 minutes or more have passed since the
last volume change, the volume will automatically
decrease before it increases�
Up/Down Volume Control
If your user control is configured as a dedicated up/
down volume control, each time you activate the
user control, the volume of your hearing aid always
changes in a specific direction (either up or down)�
For example, a short press and release may increase
the volume while a long press and hold may decrease
the volume in your hearing aid�
Some user controls can be set for the Right hearing
aid to increase volume and the Left hearing aid to
decrease volume� Ask your hearing professional if this
setting would benefit you�

16 | Operation
Rotary Volume Control
Your hearing aid may be
equipped with a rotary volume
control� Ask your hearing
professional if you are not sure�
To make volume adjustments,
use your fingertip to rotate the
volume control�
1� To make sounds louder,
continue to rotate the
control forward, toward
your nose�
2� To make sounds softer, use
your fingertip to rotate the
control toward the back of
your head�
Increase Volume
Decrease Volume

Operation | 17
Volume Control Indicators
Your hearing professional may enable audible
indicators, which highlight the current volume position�
* Depending on your hearing aid model, you will have one of
these indicator options as the default. Additional options may
be enabled by your hearing professional depending on hearing
aid model options.
 
Volume Level One*Two *
Volume Max 5 Beeps ••••• 5 Beeps •••••
Volume Step(s) Short Tone –4 Beeps ••••
Volume Home
(Power on volume level) 3 Beeps ••• 3 Beeps •••
Volume Step(s) Short Tone –2 Beeps ••
Volume Min Single Beep — 1 Beep •

18 | Operation
Memory Change
Your hearing professional may
create multiple memories within
your hearing aid� These additional
memories can be accessed by
activating the user control on
your hearing aid�
If your user control is configured for memory changes,
each time you activate the user control, the memory
of your hearing aid will increment through the
available memories�
Memory Indicators
Your hearing professional may enable an audible
indicator, which is presented while making a memory
change� The indicator defaults to a voice identifying
which memory your hearing aid is in�
Mute
Long Press Mute
If your hearing aid is configured with mute
functionality, a long press and hold of the user control
will mute your hearing aid� If enabled by your hearing
professional, you may hear an indicator prior to the
hearing aid muting� To unmute your hearing aid, long
press and hold the user control until audio is restored�

My hearing aids have the following
telephone setting(s):
Automatic telephone memory and automatic
telecoil� See next page�
Manual telephone memory and manual
telecoil� See next page� (Memory #
_________________ )�
None
Operation | 19
Multiflex Tinnitus Level Control
Your user control can also adjust the level of your
Multiflex Tinnitus stimulus� Please refer to the section
labeled Multiflex Tinnitus Technology (on page 22)
for further information�
Directional Settings
Your hearing aid may have a directional microphone
to help improve speech understanding in noisy
situations� Ask your hearing professional about your
particular directional settings�
Telephone Use
Your hearing aids can be customized with features to
help you effectively communicate on the telephone�
Ask your hearing professional about your telephone
solution�

20 | Operation
Automatic Telephone Memory and Automatic
Telecoil
These options activate the telephone memory
automatically when used with a hearing aid
compatible telephone� To use, place the telephone
receiver on your ear as you normally would and the
hearing aid will automatically select the telephone
memory� It might be necessary to move the
telephone receiver slightly to find the best reception�
Once the telephone is removed from the ear, the
hearing aid will switch back to the last used memory�
NOTE: Consult with your hearing professional if your
hearing aid does not switch to the telephone memory
automatically, if it is enabled�
Manual Telephone Memory and Manual Telecoil
Manual access allows you to switch
the hearing aids into a telephone or
telecoil memory, as needed� Ask
your hearing professional which
memory you should access for
manual telephone use�