oticon ConnectClip Instruction Manual

Frequently asked questions to
Oticon ConnectClip

2
1. Pairing
Question Answer
How many devices can
ConnectClip be paired to?
ConnectClip can be paired to up to 8 Bluetooth devices.
What happens when a 9th
Bluetooth device is paired to
ConnectClip?
The least used device is overwritten/replaced.
How many hearing aids can
ConnectClip be paired to?
ConnectClip can be paired to either one hearing aid (monaural
fitting) or a set of two hearing aids (binaural fitting).
What type of Bluetooth is
ConnectClip compatible with?
ConnectClip is compatible with most phones with Bluetooth
2.1 or later.
Which computers can be used
with ConnectClip?
We recommend using a BTD 800 USB Bluetooth dongle with
computers for a more stable connection. ConnectClip may also
work with computers directly via Bluetooth, but we do not
guarantee it and we are unable to support problems with
this setup.
Does ConnectClip work with
Oticon TV Adapters or Phone
Adapter 2.0?
No. ConnectClip does not work with Oticon TV Adapters,
Phone Adapter or Phone Adapter 2.0.
What sequence do I need to
follow to pair a set of hearing
aids to ConnectClip?
We recommend pairing the hearing aids with ConnectClip first.
Then pair ConnectClip with other devices such as mobile
phone. See Instructions for Use (IFU) booklet for further
details.
ConnectClip is paired with two
hearing aids but sound is only
coming from one hearing aid
when using ConnectClip.
What should I do?
Check batteries in hearing aids. Pair ConnectClip and hearing
aids again (as per IFU booklet). Make sure that hearing aids are
placed right next to ConnectClip (less than 8 inches apart). It is
a good idea to switch off Bluetooth in the mobile phone during
this process.
If one set of hearing aids is
already paired to ConnectClip,
how can I pair a second set?
Only one set of hearing aids can be paired to ConnectClip at a
time (either a monaural hearing aid or a binaural pair of
hearing aids). To pair another set of hearing aids to
ConnectClip, repeat ConnectClip/hearing aid pairing process as
described in the IFU.
ConnectClip

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ConnectClip
Can my client delete Bluetooth
device pairings (e.g. mobile
phone)?
Yes. To delete Bluetooth pairings using ConnectClip, your
client can press and hold the multi-button, volume up and
volume down buttons for 10 seconds to clear all
Bluetooth pairings.
Can I delete the pairing between
ConnectClip and the hearing aid?
Yes, in the ‘Save & Exit’ screen in Genie 2 | 2017.2.
If instruments and ConnectClip need to be paired again,
it must be done with the ConnectClip (outside
Genie 2 session).
Can ConnectClip be used with
other smartphones such as
Windows phones?
ConnectClip is compatible with most mobile phones that
contain Bluetooth 2.1 or higher.
Is the pairing between
ConnectClip and hearing aids
restored following a Firmware
update on Opn™hearing aids?
Yes, this pairing is restored automatically in Genie 2 | 2017.2.
Does performing a Firmware
upgrade of Opn hearing aids
erase ConnectClip and
Bluetooth pairings?
No, performing a Firmware upgrade of Opn hearing aids
does not erase Bluetooth and ConnectClip pairings.
How do you know if hearing aids
have been paired with a
ConnectClip?
A successful connection between ConnectClip and a set of
hearing aids is indicated by a solid yellow status LED light.

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ConnectClip
2. Daily use
Can ConnectClip be placed on a
table to use among a group of
friends?
Yes, this is possible but it is not the intended or recommended
use. ConnectClip is optimized for 1-to-1 use, so the
effectiveness of table placement will depend on the
environment, competing noise and where the other speakers
are located.
How close does the microphone
need to be to a speaker’s mouth?
We recommend wearing ConnectClip as shown in the
Instructions for Use (IFU) booklet, ideally 8-10 inches from,
and pointing towards the speaker’s mouth.
Is it possible to select if the
hearing aid microphones can be
on or off for certain modes?
In Genie 2 it is possible to adjust the level of the hearing aid
microphones relative to the streamed signal (e.g. remote
microphone) in the Accessories panel.
While streaming music, what
happens if the volume is changed
on ConnectClip?
The volume control buttons on ConnectClip will adjust both
the hearing aid mic level and streamed signal level in the
hearing aid simultaneously.
Can remote microphone mode be
accessed using the pushbutton
on the hearing aid?
Yes, the remote microphone program is added automatically
to the hearing aid program cycle when it is paired with
ConnectClip. Remote microphone mode can be accessed by
pushing the program button on the hearing aid, or by pressing
the multi-button on ConnectClip for 3 seconds
(Status LED: Magenta).
What happens if the hearing aid
microphones are muted while
ConnectClip is in remote
microphone mode?
Your client will only hear the audio stream from ConnectClip.
Does the lanyard have
adjustable lengths?
The lanyard for ConnectClip is not adjustable, but it comes
with two fixed length options.
Is it possible to change hearing
aid programs with ConnectClip?
Yes, ConnectClip doubles as a remote control for the hearing
aids when it is not streaming sound. The ConnectClip allows
for control of hearing aid volume up or down, program change,
and muting the hearing aid mics. Please refer to the IFU for
more details.

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ConnectClip
3. Remote microphone
When in remote microphone
mode, are the hearing aid
microphones still active?
Yes, the hearing aid microphones are still active (unless the
user mutes them through the ON App or the ConnectClip).
When streaming sound/music,
can the hearing aid microphones
be turned on/off?
Yes, the hearing aid microphones can be muted when
streaming sound.
To mute the hearing aid mic(s): On ConnectClip, press the
volume down button for 3 seconds, until the power indicator
flashes green once.
To unmute: Press the volume up or volume down button.
Note: The hearing aid wearer may be cut off from other
nearby sounds such as people speaking, so we only
recommend doing this in special situations.
How do I change from remote
microphone mode to
streaming mode?
To switch from remote microphone mode to streaming mode,
press and hold the multi-button for 3 seconds, to stop the
signal from the remote microphone. The hearing aids will
return to their initial program (P1) and the ConnectClip status
indicator will change to steady Yellow or Blue.
4. Priority
What takes priority if ConnectClip is
connected/paired to several
Bluetooth devices?
ConnectClip can be paired with up to 8 devices but can only be
connected to one device at any given time. The first connected
device has priority.
If ConnectClip is connected to
several Bluetooth devices, how can
you choose between them?
Turn off any device you do not want to be connected with or switch
off Bluetooth in the devices you do not want to be connected with.
Can calls be received when using
ConnectClip as a remote
microphone?
No, calls cannot be received when ConnectClip is in remote
microphone mode because in that mode, the connection between
ConnectClip and the phone is closed. However, calls will still be
allowed to come in directly on a smartphone — iPhone or Android —
that has been paired with ConnectClip.

6
ConnectClip
Can calls be received from the same
smartphone when streaming music
through ConnectClip?
Yes, calls can be received from a smartphone paired to ConnectClip
that is streaming music. In this case, the call will override the music,
and the end-user has the option to answer the call or reject it and
continue streaming audio.
Can my client answer calls directly
on their smartphone and choose to
not stream calls through
ConnectClip?
To do this select audio route on the smartphone. How this is done will
vary based on the phone manufacturer.
What happens if an iPhone rings
while the user is streaming music to
ConnectClip from another device?
What takes priority?
If the iPhone is paired directly with the hearing aids, the iPhone call
will interrupt the music streaming from ConnectClip (Made for iPhone
(MFI) connection has priority when listening to music).
Can the volume of a streamed
signal in remote microphone mode
be changed?
Yes. The volume control buttons on ConnectClip will adjust the
volume levels on both the hearing aid microphone and streamed
remote signal together. To change the volume of the streamed signal
in remote mic mode separately, use the ON App.
Is it possible to stream audio or
make a phone call when ConnectClip
is in remote microphone mode?
No. When using ConnectClip in remote microphone mode there will be
no connection to the mobile phone. The user would need to
disengage from remote mic mode by pressing the multi-button for 3
seconds; the hearing aid will return to P1 and ConnectClip status will
turn Yellow (connected to hearing aids) or Blue (connected to
mobile phone).
5. Range
What is the range between
ConnectClip and hearing aids when
used as a wireless headset?
Up to a maximum of 6 feet*.
What is the range between
hearing aids and ConnectClip
when ConnectClip is used as a
remote microphone?
The range between a set of hearing aids and ConnectClip when used
as a remote microphone is up to 65 feet*.
What is the range between a
Bluetooth device and ConnectClip
when ConnectClip is used as
wireless headset?
The range between ConnectClip and a Bluetooth device, like a mobile
phone, is up to 33 feet*.

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ConnectClip
What is the range between the
hearing aids and ConnectClip when
it’s used as a remote control?
As a remote control,the maximum distance between ConnectClip &
hearing aids is 6 feet*.
What is the range between
ConnectClip and devices with BTD
800 USB dongle?
The range between ConnectClip and devices with BTD 800 USB
dongle is up to 33 feet*.
Does the ConnectClip range
differ in indoors versus outdoor
environments?
The range will vary depending on the surrounding materials. The
maximum range will be available indoors with no obstructions, in a
room which reflects the radio waves. In the remote microphone
mode, the range is up to 65 feet in an ideal environment*.
What happens if ConnectClip is out
of range from hearing instruments?
ConnectClip will power off if hearing aids are out of range for more
than 30 minutes. If connection is lost in remote microphone mode,
the hearing instruments will return to P1 after 90 seconds. If hearing
instruments were in another program (e.g., P2) and out of range,
they will stay in that program (e.g., P2) after 90 seconds.
*Note that other 2.4GHz equipment – such as WiFi routers and other Bluetooth devices — may interfere with or reduce the range
and reduce sound quality.
6. Indicators
Do the LED lights dim as the
power drains?
No, low battery on ConnectClip is indicated by the status light
flashing red.
Do the LED lights fade over time, i.e.,
will red start to look orange?
No, they should not fade or change color over time.
Does the LED brightness change
when in use?
LED will decrease in intensity when in idle (after 10 seconds when not
in use) and back to 100% shortly when in use.
Are there any audible indicators in
the hearing aids when ConnectClip
is used?
The following audible indicators can be heard:
• Ringing tones for an incoming call in hearing aid
• A confirmation beep when switching to remote mic program
• Confirmation beeps for volume adjustments
Can these beeps be changed/
removed (e.g. can volume change
confirmation beeps be silenced?)
Beeps are determined by the hearing aid and configurable in the
‘Buttons & indicators’ panel in Genie 2 | 2017.2. ConnectClip ring tones
can also be configured in Genie 2 | 2017.2.

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ConnectClip
7. Battery
What is the battery lifetime of
ConnectClip?
The battery total life expectancy is at least 2 years based on daily
charging, with 80% battery capacity remaining after 720 charge/
re-charge cycles.
Can the battery be replaced? The battery can only be replaced by sending in the ConnectClip
to Oticon’s Repair Dept. It cannot be replaced by the hearing
care provider.
What is the full charging time for
ConnectClip battery to go from 0%
to 100% charge?
2 hours.
Can ConnectClip be left charging
overnight?
Yes.
How many hours can ConnectClip be
used for streaming and/or in remote
microphone mode per day?
Typical daily use is 16 hours: 4 hours streaming (e.g. 2 hours audio
streaming + 2 hours phone) + 12 hours standby. Or 36 hours standby
(turned on, no streaming). If used in the remote mic mode only, the
battery life is up to 8.5 hours.
Does using ConnectClip aect the
daily battery life of hearing aid?
Yes, especially during audio streaming. It may reduce daily battery
life of hearing aid by 2 to 3 hours (it depends on many factors e.g.,
type of hearing aid, amplification strategy, etc.).
Does ConnectClip influence battery
drain on a mobile phone?
Yes. This is the same drain as from other Bluetooth devices.
What kind of battery is inside
ConnectClip?
ConnectClip contains a Lithium Ion battery.

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ConnectClip
8. Charging
Is there a difference in charging
time when using the USB cable
versus the power supply?
It depends on the device you are charging from. We always
recommend to use the provided wall charger.
Can my client plug the USB cable
provided into a phone charger USB
plug?
Yes, it is possible to plug the USB cable into a phone charger USB plug.
We recommend using the charger provided.
Can ConnectClip be plugged into the
USB outlet on a PC?
Yes, any standard USB connection can be used for charging
ConnectClip. Note however that some PCs/Laptops will shut off USB
power when in idle mode.
Can ConnectClip be left plugged in
for a few days if not in use?
Yes, it can be left plugged in when not in use. We recommend to
unplug if fully charged and not in use.
How long will ConnectClip hold the
charge if unplugged and unused for
several or more days?
The capacity for the battery is several months if ConnectClip is not
turned on.
9. Technology
Does ConnectClip use the same
noise reduction as in the
ConnectLine microphone?
No, ConnectClip has a new noise reduction system, based on
OpenSound Navigator™.
Which Firmware version do Opn
hearing aids need to work with
ConnectClip?
Oticon Opn hearing aids require Firmware version 5.0 or later.
What is the bandwidth of remote
microphone signal?
The bandwidth of remote microphone signal is up to 9kHz depending
on the hearing instrument.
If ConnectClip is used with an
iPhone, is this the profile headset or
hands-free?
In this case, the profile is hands-free. Same for other compatible
smartphones.

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ConnectClip
10. Oticon ON App
Can ConnectClip be used with the
Oticon ON App?
Yes, the Oticon ON App can be used to adjust the volume of the
streaming signal and hearing aid when ConnectClip is in remote
microphone mode.
If streaming from a smartphone
paired with ConnectClip, can the
hearing aids be controlled with
Oticon ON App from another device
(e.g., another mobile phone or iPad)?
Yes, if the other device has the ON App downloaded, and is paired
and connected directly with the hearing aid (iOS and Android only).
When using ConnectClip as a remote
microphone, can my client adjust
the remote microphone volume and
the hearing aid microphones
separately via the Oticon ON App?
Yes, both levels can be adjusted separately using Oticon ON App.
11. Genie 2
What adjustments can be made in
Genie 2 relating to ConnectClip?
You can adjust the settings in hearing aids for when streaming a call
with ConnectClip and when using ConnectClip as a remote
microphone. See ‘Accessories’ in ‘End fitting’.
Which version of Genie is compatible
with ConnectClip?
Genie 2 | 2017.2 and later.
Under 'Buttons & Indicators' for
ConnectClip, on the ring tone demo
page in Genie there are 3 options:
Mobile, Landline, and BTD800 USB.
What are these inputs?
Mobile covers calls from a cell phone. BTD800 USB covers calls that
are routed through the BTD 800 Bluetooth dongle connection, such
as Skype, a computer-based softphone or other phone/video phone
apps. Landline inputs are not currently supported with the
ConnectClip from 17.2 until further notice.

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ConnectClip
12. Compatibility
Does ConnectClip work with all
ConnectLine products?
No, it is not compatible with ConnectLine products.
Does ConnectClip work with IFTTT? No, but Oticon Opn hearing aids work with IFTTT.
Does ConnectClip work with all
Oticon hearing aids?
No, only with models from the Oticon Opn family that have been
updated to Firmware 5.0 (or higher). And only hearing aids with 2.4
GHz Twinlink Connectivity.
Note: Please refer to the Instructions for Use booklet and www.oticon.com/connectivity for more information.
13. Care and Maintenance
How does my client clean
ConnectClip?
Use a soft dry cloth to clean ConnectClip. It must never be washed or
immersed in water or other liquids.
Is it water resistant? ConnectClip is not water resistant.
What is the IP rating? ConnectClip is not currently IP rated.
Will water damage ConnectClip? ConnectClip is not water resistant or waterproof.
Will sweat damage ConnectClip? Exposure to a moderate level of sweat will not damage ConnectClip,
as it has passed the Standard Product Requirement sweat test.
Is the clothing clip removable? The clothing clip is not removable.

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