Phonak Naida S User manual

SuperPower and UltraPower
hearing aid
User Guide

2
1. Welcome 5
2. Important safety information:
Please read before operating your hearing
aid for the first time 6
Hazard warnings 6
Information on product safety 8
3. Hearing aid description 10
4. Step-by-step instructions for using
the hearing aid 13
Step 1. Getting to know your hearing aid 13
Step 2. Battery preparation 15
Step 3. Inserting the battery 15
Step 4. Turning on the hearing aid 16
Step 5. Inserting the hearing aid 17
Step 6. Adjusting the volume control
behind the ear 21
Step 7. Selecting the hearing program
behind the ear 22
Contents

3
Step 8. Removing the hearing aid 23
Step 9. Turning off the hearing aid 24
Step 10. Changing the battery 25
Step 11. Changing the battery in hearing
aid with a secured battery compartment 26
5. Care and maintenance 28
6. Troubleshooting 31
7. Wireless accessories 32
8. FM systems 33
FM system description 34
Option A: Design-integrated FM receiver 34
Option B: Audio shoe with universal FM receiver 36
9. Service and warranty 40
10. Compliance information 41
11. Information and explanation of symbols 44

5
1. Welcome
Your new hearing aid is a premium Swiss quality product.
It was developed by Phonak, one of the world‘s leading
companies in hearing technology. Your hearing aid offers
the most modern digital hearing technology currently
available on the market.
Please read these user instructions thoroughly in order
to benefit from all the possibilities your new hearing
aid has to offer. With proper use and care, you will be
able to enjoy your hearing aid for many years to come.
If you have any questions, please consult your hearing
care professional.
Phonak - life is on www.phonak.com
0459

6
Please read the information on the following pages
before using your hearing aid.
A hearing aid will not restore normal hearing and
will not prevent or improve a hearing impairment
resulting from organic conditions. Infrequent use
of a hearing aid does not permit a user to attain full
benefit from it. The use of a hearing aid is only
part of hearing habilitation and may need to be
supplemented by auditory training and instruction
in lipreading.
2.1Hazard warnings
Use only hearing aids that have been specially pro-
grammed for you by your hearing care professional.
Other systems may be ineffective and may, in
certain cases, damage your hearing.
Changes or modifications to the hearing aid that
were not explicitly approved by Phonak are not
permitted. Such changes may damage your ear or
the hearing aid.
2. Important safety information

7
Hearing aid batteries are toxic if they are swallowed!
Keep out of reach of children and pets. If batteries
are swallowed, consult your physician immediately!
If you feel pain in or behind your ear, if it is inflamed
or if skin irritation and accelerated accumulations
of ear wax occur, please check with your hearing care
professional or physician.
Hearing programs in the directional microphone
mode reduce background noises. Please be aware
that warning signals or noises coming from behind,
e.g. cars, are partially or entirely suppressed.
The hearing aid contains small parts which can be
swallowed by children.
External devices may only be connected if they
have been tested in accordance with corresponding
IECXXXXX standards. Only use accessories approved
by Phonak AG.

8
2.2 Information on product safety
Never immerse your hearing aid in water! Protect
it from excessive moisture. Always remove your
hearing aid before showering, bathing, or swimming.
Protect your hearing aid from heat (never leave it
near a window or in the car). Never use a microwave
or other heating devices to dry your hearing aid.
Ask your hearing care professional about suitable
drying methods.
When you are not using your hearing aid, leave
the battery compartment open so that any
moisture can evaporate. Make sure that you always
completely dry your hearing aid after use. Store
the hearing aid in a safe, dry and clean place.
Do not drop your hearing aid! Dropping onto a hard
surface can damage your hearing aid.
Always use new batteries for your hearing aid.
You can return used batteries to your hearing care
professional.
2. Important safety information

9
Remove the battery if you are not using your hearing
aid for a long period of time.
X-ray radiation (e. g. CT scans, MRI scans) may
adversely affect the correct functioning of your
hearing aid. We recommend that you remove
them before undergoing X-ray procedures and keep
them outside the room.
Do not use your hearing aid in areas where electronic
equipment is prohibited.

10
The following user instructions describe two hearing
aid models: The SuperPower and the UltraPower
hearing aid.
The SuperPower and the UltraPower hearing aid can
be adapted with a variety of earmolds.
On the following pages use the labeled drawings to
identify the hearing aid and the earmold that you
use.
Your hearing care professional will tell you what size
of battery you need for your hearing aid.
3. Hearing aid description

11
SuperPower and UltraPower model
Option A: with classic earmold
aRight or left indicator (right=red, left=blue)
bBattery compartment with ON/OFF switch
cVolume control
dProgram button
eMicrophone input with Wind and Weather Protector
fHook/sound output
gHearing tube
hClassic earmold
c
d
e f
g
h
b
a

12
3. Hearing aid description
SuperPower and UltraPower model
Option B: Power SlimTube with classic earmold
aRight or left indicator (right=red, left=blue)
bBattery compartment with ON/OFF switch
cVolume control
dProgram button
eMicrophone input with Wind and Weather Protector
fPower SlimTube
gClassic earmold
c
d
e f
g
b
a

13
The following chapter provides step-by-step instructions
on how to use your hearing aid. Please follow
these steps carefully. In the drawings, the parts that
are particularly important for each step are shown
in green.
Step 1. Getting to know your hearing aid
Take the hearing aid in your hand and try out the
hearing aid controls. This will make it easier for you to
feel and operate the controls later on when wearing
the hearing aid.
4. Step-by-step instructions for using
the hearing aid

14
SuperPower and UltraPower model
To increase the volume, press the volume control
upwards. To decrease the volume, press the volume
control downwards (Fig. 1a).
In order to change a hearing program, press the program
button displayed (Fig. 1b).
Fig. 1a
Fig. 1b
4. Using the hearing aid
Decrease volume
Increase volume

15
Step 2. Battery preparation
Remove the protective foil from the new battery (Fig. 2).
Wait for two minutes before inserting to activate the
battery.
Step 3. Inserting the battery
Take the hearing aid in your hand (Fig. 3a) and open
the battery door. Insert the battery so that you see the
+ symbol on the battery (Fig. 3b).
Fig. 2
Fig. 3a Fig. 3b

16
Step 4. Turning on the hearing aid
Switch on the hearing aid by closing the battery
compartment (Fig. 4).
Open and close the battery compartment gently
and carefully.
Check if you feel resistance when closing the
battery compartment. Check to make sure the
battery is correctly inserted and in the correct
direction. If the battery is inserted the wrong
way, the hearing aid will not work and the
battery compartment can be damaged.
Fig. 4
4. Using the hearing aid

17
The hearing aid is now switched on. It can take up to
15 seconds before it starts.
(When you wear the hearing aid, you will hear an
acoustic signal).
Step 5. Inserting the hearing aid
This step shows you how to correctly insert the hearing
aid. The instructions apply for both SuperPower and
UltraPower hearing aid. The type of earmold determines
how the hearing aid is inserted.
Each hearing aid is individually programmed
for your right or left ear. For the first step
identify right and left so you will be able to insert
your hearing aid in the correct ear.

18
Step 5.1 Identifying the hearing aid for the
right and left ear
Color indicator:
right = red
left = blue
Fig. 5a
4. Using the hearing aid

19
Step 5.2 Inserting the hearing aid with classic earmold
With your right hand, take your earmold for the
right ear (red mark on the hearing aid, see step 5.1)
between your thumb and forefinger (Fig. 5b).
Take the earmold up to your ear (Fig. 5b). Place the ear
canal part of the earmold into your ear canal (see the
part circled in green (Fig. 5b)). Next place the
hearing aid behind your ear (Fig. 5c). Then insert the
upper part of the earmold into the upper part of the
bowl of your ear (Fig. 5d).
Fig. 5b Fig. 5dFig. 5c

20
If you have problems inserting the hearing aid, use your
other hand to gently pull your earlobe downwards. This
opens the ear canal a little more and you can rotate
the earmold until it fits correctly.
Check the fit by running your finger over the bowl of
the ear. You know it fits correctly if, when doing so, you
feel the contour of the bowl of the ear and not the
hearing aid (Fig. 5e). In the beginning, please use a mirror
to check.
You have now successfully inserted the right hearing
aid. Now insert your left hearing aid in the same way
(marked in blue, see step 5.1).
Fig. 5e
4. Using the hearing aid