Stelpro CW750 series User manual

INSCW7501108
‘‘CW750’’ series
Architectural cabinet
www.stelpro.com
Replacement component list included
User’s guide
For further information or to consult this guide online, please visit our Website.
This unit complies with
the CSA and UL standards

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Before installing and operating this product, the user and/or installer must read, understand and follow these instructions and keep them
handy for future reference. If these instructions are not followed, the warranty will be considered null and void and the manufacturer deems
no further responsibility for this product.
This product must be installed by a qualified person and connected by a certified electrician, according to the electrical and building
codes effective in your region.
The following instructions must be adhered to in order to avoid personal injuries or property damages, serious injuries and potentially fatal
electric shocks.
Protect the heating unit with the appropriate circuit breaker or fuse, in accordance with the nameplate.
Make sure the line voltage (volt) is consistent with that indicated on the unit’s nameplate.
This unit must be grounded.
Switch off the power at the circuit breaker/fuse before installing, repairing and cleaning the unit.
Make sure the unit is appropriate for the intended use (if needed, refer to the product catalog or a representative).
Recommended heating capacity:
1.25 W/cubic foot (0.03 m³).
It corresponds to 10 W/square foot (0.09 m²) based on a standard ceiling height of 8 feet (2.44 m). The recommended capacity is usually
sufficient for normal heating needs. Please note that the insulation quality of walls and windows are some of the factors that influence heat
losses, which modify the required capacity to heat a room. If needed, refer to a specialist (industrial and commercial buildings) who will
be able to calculate these heat losses and optimize the required capacity or consult the “Online heating calculation” section of the Stelpro
Design Web site (residential buildings).
Do not install the unit where objects or pieces of furniture could be heat damaged.
If the unit capacity is insufficient for the size of the room, it will be in operation continuously, and may become defective earlier and turn
yellow.
Respect distances and positions indicated in the installation section.
If the installer or the user modifies the unit, they will be held responsible for any damage resulting from this modification, and the CSA
certification could be void.
This unit must not come into contact with a water source and must be protected from splashes (e.g. a wet mop). Do not use it if any part has
been immersed. Moreover, do not turn it on or off when standing in water or if your hands are wet.
When cutting or drilling into a wall or ceiling, do not damage electrical wiring and other hidden utilities.
Do not install this product on walls made of synthetic material such as, but not limited to, carpet and wallpaper.
When starting up the unit for the first time or after a long period, it is normal that it produces some temporary odours and whitish smoke.
Because this unit is hot when in use, it may pose risks even in normal operation. Therefore, be careful and responsible when using it. To
avoid burns, do not let bare skin touch hot surfaces. Let the unit cool down for a few minutes before handling (it will stay warm for some
time after shut-down).
Leave at least 3 inches (7.6 cm) clear space below the unit and 0.25 inches (0.6 cm) above for recessed installation. Make sure objects
or pieces of furniture do not come into contact with the unit and keep them at least 12 inches (30.5 cm) from it. Failure to comply with this
warning could result in a fire. Some materials are more heat-sensitive than others, so make sure those near the unit can withstand heat.
Never block unit air vents. This obstruction could lead to overheating, which could result in a fire.
Do not insert or allow foreign objects to enter any air vent as this may cause electric shocks, fires or damages to the unit.
This unit has hot and arcing or sparking parts inside. It is not designed to be used or stored in wet areas or areas containing flammable
liquids, combustible materials or corrosive, abrasive, chemical, explosive and flammable substances such as, but not limited to, gasoline,
paint, chlorine, sawdust and cleaning products.
Some areas are dustier than others. Thus, it is the user’s responsibility to evaluate if the unit must be cleaned based on the amount of dirt
accumulated on and inside air vents. Accumulated dirt can lead to a component malfunction or give a yellowish colour to unit. Failure to
install and maintain unit in accordance with these instructions poses a fire hasard.
The thermal protection activation indicates that the unit has been subjected to abnormal operating conditions. If the thermal protection
remains activated or activates and deactivates repeatedly, it is recommended that a qualified electrician or a certified repair centre examine
the unit in order to make sure it is not damaged. (Refer to the limited warranty)
If the unit is damaged or defective, cut off power supply at circuit breaker and call a certified repair centre. (Refer to the limited warranty)
WARNING WARNING WARNING WARNING
Note:
When a part of the product specification must be changed to improve operability or other functions, priority is given to the product
specification itself. In such instances, the instruction manual may not entirely match all the functions of the actual product.
Therefore, the actual product and packaging, as well as the name and illustration, may differ from the manual.

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750 W density per linear
foot
600 W density per linear
foot
450 W density per linear
foot Volts mm in. kg lb
--- 1500 W CW750612x 1200 W CW750609x 900 W x 600 23 5/8 12,7 28
--- 2250 W CW750918x 1800 W CW750913x 1350 W x 900 35 7/16 17,7 39
--- 3000 W CW7501224x 2400 W CW7501218x 1800 W x 1200 47 1/4 24,1 53
CW7501537x 3750 W CW7501530x 3000 W CW7501522x 2250 W x 1500 59 1/16 29,1 64
CW7501845x 4500 W CW7501836x 3600 W CW7501827x 2700 W x 1800 70 7/8 33,6 74
CW7502152x 5250 W CW7502142x 4200 W CW7502131x 3150 W x 2100 82 11/16 38,6 85
CW7502460x 6000 W CW7502448x 4800 W CW7502436x 3600 W x 2400 94 1/2 43,5 96
Add Wfor white or Afor almond.
x = 2 (240 V) 3 (347 V) 5 (480 V) 6 (600 V) 7 (277 V) 8 (208 V)
For a complete model list, consult our online product catalog at stelpro.com
MAINTENANCE
SELECTION TABLE
TECHNICAL DRAWINGS
INSTALLATION
Cut off power supply at breaker/fuse before proceeding with installation.
N.B. This product must be connected by a certified electrician, according to the electrical and building codes effective in your
region.
This unit can be recessed or surface-mounted. In both cases, the bottom of the heater must be installed at no less than 3 in. (7.6 cm) above the floor.•
For recessed installation (800 W/ft max), keep a minimum clearance of 0.25 in. (0.6 cm) at the top of the heater.•
Do not install baseboard below an electrical outlet.•
To install accessories (e.g.: thermostat), consult the related guides.•
N.B. In order for the warranty to be valid, the unit must be cleaned regularly.
Cut off power supply at circuit breaker/fuse before cleaning this heater. Use a soft rag for dusting. When cleaning, use only a damp rag and
non-abrasive dish soap. Do not use abrasive or chemical cleaners because they may damage the finishing. If the unit is used in a very dusty
location, use a vacuum brush to remove dust and other foreign objects from the grilles. Note that cigarette smoke could yellow the discharge
grille and that the best way to prevent it is to clean the unit on a regular basis.
Do not use cleaning products identified with these symbols:
N.B. Note that there is electrical current to the unit even if the thermostat is set off. Meaning that there is a risk of
electric shock as long as the unit is energized.
1 1/8"
[29 mm] 2 1/2"
[63 mm]
5 1/2"
[140 mm]
10"
[254 mm]
3 1/2"
[90 mm]
KOE Ø
7/8"
[22 mm]
KOE Ø
3/8"
[10 mm]
2 1/8"
[55 mm]
2 5/8"
[67 mm]
5 1/4"
[133 mm]
14"
[356 mm]
2 1/2"
[63 mm]
6 3/8"
[162 mm]
2"
[51 mm]
9 1/4"
[234 mm]
1 1/2"
[38 mm]
KOE Ø
1 1/8"
[29 mm]
KOE Ø
TOP
FRONT SIDE

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TROUBLESHOOTING
PROBLEM DEFECTIVE PART OR PART TO CHECK
The unit does not work
- Defective thermostat or wrong thermostat setting
- Open circuit breaker or fuse
- Thermal protection activated
- Faulty connections
The unit runs continuously - Defective thermostat or wrong thermostat setting
- Heat losses higher than the unit capacity
The enclosure is extremely hot - Defective thermal protection
- Blocked air vents
The desired room temperature cannot be reached
- One or more defective elements
- Defective thermostat or wrong thermostat setting
- Voltage lower than written on the nameplate
- Heat losses higher than the unit capacity
Overheating - Defective thermostat or wrong thermostat setting
The unit cycles under control of the thermal protection (overheat indicator) - Blocked air vents
The breaker trips when the heater is turned on - Faulty connections
- Voltage higher than written on the nameplate
N.B. If you do not solve the problem after checking these points, cut off the power supply at the main electrical panel and contact our
customer service (see the “Limited warranty” section to obtain the phone numbers).

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# REF. # PART DESCRIPTION # REF. # PART DESCRIPTION
1 EA0300-06-*** ELEMENT 300W (600MM) 2 M-GRI42521Z1 ALUMINUM GRILL (2100MM)
1 EA0400-06-*** ELEMENT 400W (600MM) 2 M-GRI42524Z1 ALUMINUM GRILL (2400MM)
1 EA0450-09-*** ELEMENT 450W (900MM) 3 PROT-101 LINEAR THERMAL PROTECTION (AUTO.) (L200) 600MM
1 EA0600-09-*** ELEMENT 600W (900MM) 3 PROT-102 LINEAR THERMAL PROTECTION (AUTO.) (L200) 900MM
1 EA0600-12-*** ELEMENT 600W (1200MM) 3 PROT-103 LINEAR THERMAL PROTECTION (AUTO.) (L200) 1200MM
1 EA0750-15-*** ELEMENT 750W (1500MM) 3 PROT-104 LINEAR THERMAL PROTECTION (AUTO.) (L200) 1500MM
1 EA0800-12-*** ELEMENT 800W (1200MM) 3 PROT-105 LINEAR THERMAL PROTECTION (AUTO.) (L200) 1800MM
1 EA0900-18-*** ELEMENT 900W (1800MM) 3 PROT-107 LINEAR THERMAL PROTECTION (AUTO.) (L200) 2100MM
1 EA1000-15-*** ELEMENT 1000W (1500MM) 3 PROT-108 LINEAR THERMAL PROTECTION (AUTO.) (L200) 2400MM
1 EA1050-21-*** ELEMENT 1050W (2100MM) 3 PROT-120 LINEAR THERMAL PROTECTION (AUTO.) (L260) 600MM (FF)
1 EA1200-18-*** ELEMENT 1200W (1800MM) 3 PROT-121 LINEAR THERMAL PROTECTION (AUTO.) (L260) 900-1200MM (FF)
1 EA1200-24-*** ELEMENT 1200W (2400MM) 3 PROT-122 LINEAR THERMAL PROTECTION (AUTO.) (L260) 1500MM (FF)
1 EA1250-15-*** ELEMENT 1250W (1500MM) 3 PROT-123 LINEAR THERMAL PROTECTION (AUTO.) (L260) 1800-2100MM (FF)
1 EA1400-21-*** ELEMENT 1400W (2100MM) 3 PROT-124 LINEAR THERMAL PROTECTION (AUTO.) (L260) 2400MM (FF)
1 EA1500-18-*** ELEMENT 1500W (1800MM) 3 PROT-180 LINEAR THERMAL PROTECTION (AUTO.) (L220) 1200-1500MM 750W/PIED
1 EA1600-24-*** ELEMENT 1600W (2400MM) 3 PROT-181 LINEAR THERMAL PROTECTION (AUTO.) (L220) 1800MM 750W/PIED
1 EA1750-21-*** ELEMENT 1750W (2100MM) 3 PROT-182 LINEAR THERMAL PROTECTION (AUTO.) (L220) 2100MM 750W/PIED
1 EA2000-24-*** ELEMENT 2000W (2400MM) 3 PROT-183 LINEAR THERMAL PROTECTION (AUTO.) (L220) 2400MM 750W/PIED
2 M-GRI42506Z1 ALUMINUM GRILL (600MM) 3 PROT-185 LINEAR THERMAL PROTECTION (AUTO.) (L220) 600MM 750W/PIED
2 M-GRI42509Z1 ALUMINUM GRILL (900MM) 3 PROT-186 LINEAR THERMAL PROTECTION (AUTO.) (L220) 900MM 750W/PIED
2 M-GRI42512Z1 ALUMINUM GRILL (1200MM) 4 ST-014 THERMOSTAT SP (TAMPER-PROOF) (BULB TYPE)
2 M-GRI42515Z1 ALUMINUM GRILL (1500MM) 4 ST-015 THERMOSTAT DP (TAMPER-PROOF) (BULB TYPE)
2 M-GRI42518Z1 ALUMINUM GRILL (1800MM) 4 ST-016 THERMOSTAT TP (TAMPER-PROOF) (BULB TYPE)
REPLACEMENT COMPONENT LIST
1
2
2
3
4

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Limited warranty
This limited warranty is offered by Stelpro Design inc. (“Stelpro”) and applies to the following product made by Stelpro: model CH. Please read
this limited warranty carefully. Subject to the terms of this warranty, Stelpro warrants its products and their components against defects in
workmanship and/or materials for the following periods from the date of purchase: 10 years (element) and 1 year (others components).
This warranty applies only to the original purchaser; it is non-transferable and cannot be extended.
Claim procedure
If at any time during the warranty period the unit becomes defective, you must cut off the power supply at the main electrical panel and contact
1) your installer or distributor, 2) your service center or 3) Stelpro’s customer service department. In all cases, you must have a copy of the
invoice and provide the information written on the product nameplate. Stelpro reserves the right to examine or to ask one of its repre-
sentatives to examine the product itself or any part of it before honoring the warranty. Stelpro reserves the right to replace the entire unit, refund
its purchase price or repair a defective part. Please note that repairs made within the warranty period must be authorized in advance in writing
by Stelpro and carried out by persons authorized by Stelpro.
Before returning a product to Stelpro, you must have a Stelpro authorization number (RMA). To obtain it, call the customer service department at:
1-800-363-3414 (electricians and distributors - French), 1-800-343-1022 (electricians and distributors - English), or 1-866-766-6020
(consumers). The authorization number must be clearly written on the parcel or it will be refused.
Conditions, exclusions and disclaimer of liability
This warranty is exclusive and in lieu of all other representations and warranties (except of title), expressed or implied, and Stelpro expressly
disclaims and excludes any implied warranty of merchantability or implied warranty of fitness for a particular purpose.
Stelpro’s liability with respect to products is limited as provided above. Stelpro shall not be subject to any other obligations or liabilities what-
soever, whether based on contract, tort or other theories of law, with respect to goods or services furnished by it, or any undertakings, acts
or omissions relating thereto. Without limiting the generality of the foregoing, Stelpro expressly disclaims any liability for property or personal
injury damages, penalties, special or punitive damages, damages for lost profits, loss of use of equipment, cost of capital, cost of substitute
products, facilities or services, shutdowns, slowdowns, or for other types of economic loss or for claims of a dealer’s customers or any third
party for such damages. Stelpro specifically disclaims all consequential, incidental and contingent damages whatsoever.
This warranty does not cover any damages or failures resulting from: 1) a faulty installation or improper storage; 2) an abusive or abnormal use,
lack of maintenance, improper maintenance (other than that prescribed by Stelpro) or a use other than that for which the unit was designed;
3) a natural disaster or an event out of Stelpro’s control, including, but not limited to, hurricanes, tornadoes, earthquakes, terrorist attacks,
wars, overvoltage, flooding, water damages, etc. This warranty does not cover any accidental or intentional losses or damages nor does it
cover damages caused by negligence of the user or owner of the product. Moreover, it does not cover the cost of disconnection, transport,
and installation.
The warranty is limited to the repair or the replacement of the unit or the refund of its purchase price, at the discretion of Stelpro. Any parts
replaced or repaired within the warranty period with the written authorization of Stelpro will be warranted for the remainder of the original war-
ranty period. This warranty will be considered null and void and Stelpro will have the right to refuse any claims if products have been altered
without the written authorization of Stelpro and if the nameplate numbers have been removed or modified. This warranty does not cover
scratches, dents, corrosion or discoloration caused by excessive heat, chemical cleaning products and abrasive agents. It does not cover any
damage that occurred during the shipping.
Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages and some of them do not allow
limitations on how long an implied warranty lasts, so these exclusions or limitations may not apply to you. This warranty gives you specific legal
rights and you may have other rights which vary from state to state or from province to province.
This unit complies with the CSA and UL standards
Stelpro Design inc.
Saint-Bruno (Quebec) J3V 6L7