
11INS_ASB/ASB-M-I-0212
TROUBLESHOOTING ASB-M MODEL
PROBLEM DEFECTIVE PART OR PART TO CHECK
The unit does not work - Defective thermostat, wrong thermostat setting, positioning or wiring
- Open circuit breaker or fuse
- Faulty power supply connections
- Defective transformer
The unit has power but the elements do not work - Defective relay
- Tripped manual reset thermal cut-out
The unit runs continuously - Defective thermostat, wrong thermostat setting, positioning or wiring
- Heat losses greater than the heating capacity of the unit
Element operating and/or cycling continuously - Defective 24V relay (contact probably welded)
All the element operating and/or cycling when there is a heating demand - Defective furnace fan
- Obstructed Return and/or supply air
Unit is overheating - Defective furnace fan
- Obstructed Return and/or supply air
The breaker trips when the heater is turned on - Faulty power supply connections
- Voltage higher than that indicated on the nameplate
Unable to attain desired room temperature - One or more defective elements
- Defective thermostat, wrong thermostat setting, positioning or wiring
- Voltage lower than that indicated on the nameplate
- Heat losses greater than the heating capacity of the unit
- Defective 24V relay
- Tripped manual reset thermal cut-out
The Red “DIAGNOSTIC” pilot light is always on - The duct’s temperature-sensor is defective or wrongly connected
The Red “DIAGNOSTIC” pilot light blinks every second (n/a when “ELEC-
TRIC” option is selected)
- The control board has detected a malfunction in the “fossil fuel” mode. Verify
the burner and level of fuel.
The Red “DIAGNOSTIC” pilot light blinks four times every two seconds
and pause for two seconds
- The duct’s air temperature is above 68°C (154.4°F)
- Dirty air filter or worn fan belt
The red “DIAGNOSTIC” pilot light blinks six times in 3 seconds and a
pause for 3 seconds
- The “Y” signal is present along with the “W” signal
- Verify the thermostat programing
The red “DIAGNOSTIC” pilot light blinks 8 times in 4 seconds and a pause
for 4 seconds
- The relay is cycling between proportional mode and stage mode for 12 hours.
The W4 jumper should be set to “T” and not to “R”
The red “DIAGNOSTIC” pilot light blinks 10 times in 5 seconds and a
pause for 5 seconds
- The W1 jumper is set to “B” instead of “M”
- There is a signal on the “W” screw thermostat control board terminal
The red “DIAGNOSTIC” pilot light blinks 12 times in 6 seconds and a
pause for 6 seconds
- The W14 jumper is set to “1” instead of “2”
- There is a signal from the second stage on the “W” screw pump control board
terminal
N.B. If you do not solve the problem after checking these points, cut off the power supply at the main electrical panel and contact our
customer service (see the “Limited warranty” section to obtain the phone numbers).
SAFETY FEATURES ( “ASB” & “ASB-M” )
The ASB and ASB-M duct heaters are designed with several safety features to guarantee safe operation. The following paragraphs describe these safety features.
Duct Overheating Detection
The ASB and ASB-M duct heater control board is able to detect if the temperature of the duct exceeds a certain critical point at which the operation could lead
to premature wear of the elements and an overheating of the unit. For instance a dirty air filter could reduce the circulation of air in the conduits to the point
where it becomes insufficient to dissipate all the heat generated by the elements or the burner of the furnace. As a result the temperature of the duct will rise
above the first threshold point fixed at 68°C (154.4°F). In this situation the control board will only indicate the event by means of a diagnostic pilot light (red). The
pilot light will blink 4 times in two seconds, followed by a two second pause. The indication of the problem can be re-initialized using the heating mode selector
button. No action other then the indication of an overheating will take place at this time.
In fuel mode, if the temperature of the duct exceeds 71°C (159.8°F) for more than two minutes (most likely the result of a very dirty filter), the control board will
switch from fuel mode to electric mode in order to lower the temperature.
In electric mode, if the temperature of the duct exceeds 71°C (159.8°F) for more than two minutes, the electric elements (max. 4) will be deactivated progres-
sively, by the minute, until the temperature of the duct is below 71°C (159.8°F). If the temperature drops below 54°C (129.2°F), the deactivated elements will be
reactivated progressively until the temperature of the duct is above 54°C (129.2°F).
Thermal Protections
The ASB dual energy duct heater is equipped with a thermo-mechanical protection, which provides the ultimate line of defence against any possible overheating.
Each element has its own automatic reset thermal protection, which protects it from overheating. Moreover, a manual reset thermal protection has been installed
in the duct heater in case the elements automatic protection should fail. The automatic thermal protection of the element opens at 71°C (159.8°F) where as the
manual thermal protection opens at 60°C (140°F).
The thermal protections provide a 93°C (199.4°F) maximum temperature limitation on the air output.
ELECTRICAL PROTECTION:
ASB/ASB-M models are equipped with one or more circuit breakers (except for ASB05 and ASB10 models).
Heating demand interlock (“ASB” only)
The demand for heat received by the control board can only operate one heating mode at a time even if the microcontroller is damaged. Indeed, an electrome-
chanical interlock built into the control board (Relay K1 see page 15), prevents the two heating modes from operating at the same time as a result from a dam-
aged microcontroller requesting erratic demands.