Stelpro ASIL Series User manual

INS_ASIL_1111
Replacement components list included
‘‘ASIL’’ series
Electronic convector
For further information or to consult this guide online, please visit our Web site.
User’s guide
www.stelpro.com
This unit complies with
the CSA and UL standards

INS_ASIL_1111
Before installing and operating this product, the user and/or installer must read, understand and follow these instructions and keep them
handy for future reference. If these instructions are not followed, the warranty will be considered null and void and the manufacturer deems
no further responsibility for this product.
This product must be installed by a qualified person and connected by a certified electrician, according to the electrical and building
codes effective in your region.
The following instructions must be adhered to in order to avoid personal injuries or property damages, serious injuries and potentially fatal
electric shocks.
Protect the heating unit with the appropriate circuit breaker or fuse, in accordance with the nameplate.
Make sure the line voltage (volt) is consistent with that indicated on the unit’s nameplate.
This unit must be grounded.
Switch off the power at the circuit breaker/fuse before installing, repairing and cleaning the unit.
Make sure the unit is appropriate for the intended use (if needed, refer to the product catalog or a representative).
Recommended heating capacity:
1.25 W/cubic foot (0.03 m³).
It corresponds to 10 W/square foot (0.09 m²) based on a standard ceiling height of 8 feet (2.44 m). The recommended capacity is usually
sufficient for normal heating needs. Please note that the insulation quality of walls and windows are some of the factors that influence heat
losses, which modify the required capacity to heat a room. If needed, refer to a specialist who will be able to calculate these heat losses and
optimize the required capacity, or consult the “Online heating calculation” section of the Stelpro Design Web site (residential buildings). To
heat a large room and to increase your comfort, it is recommended to install several units instead of one. For example, 2 X 1000 W rather
than 1 X 2000 W.
Do not install the unit where objects or pieces of furniture could be heat damaged.
If the unit capacity is insufficient for the size of the room, it will be in operation continuously, and may become defective earlier and turn
yellow.
Respect distances and positions indicated in the installation section.
If the installer or the user modifies the unit, he will be held responsible for any damage resulting from this modification, and the CSA
certification could be void.
This unit must not come into contact with a water source and must be protected from splashes (e.g. a wet mop). Do not use it if any part has
been immersed. Moreover, do not turn it on or off when standing in water or if your hands are wet.
When mounting the unit, make sure that the anchorage used can support the total weight of the unit with the mounting brackets.
When cutting or drilling into a wall, do not damage electrical wiring and other hidden utilities.
When starting up the unit for the first time or after a long period, it is normal that it produces some temporary odours and whitish smoke.
Because this unit is hot when in use, it may pose risks even in normal operation. Therefore, be careful and responsible when using it. To
avoid burns, do not let bare skin touch hot surfaces. Let the unit cool down for a few minutes before handling it (it will stay warm for some
time after shut-down).
The bottom of this unit must be installed at least 4 inches (10.2 cm) from any adjacent surfaces. However, make sure objects or pieces of
furniture such as, but not limited to, blankets, towels, beds, laundry baskets, clothing, papers, etc. do not come into contact with the unit
and keep them at least 12 inches (30 cm) from the unit. Failure to comply with this warning could lead to a fire. Some materials are more
heat-sensitive than others, so make sure those near the unit can withstand heat.
Never block unit air vents. This obstruction could lead to overheating, which could result in a fire.
Do not insert or allow foreign objects to enter any air vent as this may cause electric shocks, fires, or damages to the unit.
This unit has hot and arcing or sparking parts inside. It is not designed to be used or stored in wet areas or areas containing flammable
liquids, combustible materials or corrosive, abrasive, chemical, explosive and flammable substances such as, but not limited to, gasoline,
paint, chlorine, sawdust and cleaning products.
Some areas are dustier than others. Thus, it is the user’s responsibility to evaluate if the unit must be cleaned based on the amount of dirt
accumulated on and inside air vents. Accumulated dirt can lead to a component malfunction or discoloration (yellow). It may cause a fire
hazard if not installed and maintained in accordance with these instructions.
The thermal protection activation indicates that the unit has been subjected to abnormal operating conditions. If the thermal protection
remains activated or activates and deactivates repeatedly, it is recommended that a qualified electrician or a certified repair centre examine
the unit in order to make sure it is not damaged. (Refer to the limited warranty).
If the unit is damaged or defective, cut off power supply at circuit breaker and call a certified repair centre. (Refer to the limited warranty).
WARNING WARNING WARNING WARNING
Note: This handling description is printed prior to product development. When a part of the product specification must be changed to improve
operability or other functions, priority is given to the product specification itself. In such instances, the instruction manual may not entirely match all
the functions of the actual product. Therefore, the actual product and packaging, as well as the name and illustration, may differ from the manual.
The screen/LCD display shown as an example in this manual may be different from the actual screen/LCD display.
This unit must be used with the provided thermostat.

INS_ASIL_1111
TECHNICAL DRAWINGS
Important: Light
Activation of the thermal protection is indicated by a light located at the right end, visible trough the louvers. It warns you that the heater has
been subjected to abnormal conditions. If this occurs, it is highly recommended that the unit be disconnected and inspected by a qualified
electrician in order to make sure it is not damaged.
SELECTION TABLE
Type watts volts
length
kg lbmm in.
High models, height : 648 mm (25 1/2 in.)
ASILH07 750/560 240/208 419 16 1/2 7,38 16,27
ASILH10 1000/750 240/208 457 18 7,94 17,5
ASILH12 1250/940 240/208 559 22 9,41 20,75
ASILH15 1500/1125 240/208 673 26 1/2 11,04 24,34
ASILH17 1750/1315 240/208 743 29 1/4 12,02 26,5
ASILH20 2000/1500 240/208 819 32 1/4 13,22 29,15
ASILH25 2500/1875 240/208 978 38,50 15,21 33,54
ASILH30 3000/2250 240/208 1143 45 17,52 38,63
Low models, height : 330 mm (13 in.)
ASILL07 750/560 240/208 654 25 3/4 6,88 15,16
ASILL10 1000/750 240/208 724 28 1/2 7,55 16,64
ASILL12 1250/940 240/208 800 31 1/2 8,28 18,25
ASILL15 1500/1125 240/208 940 37 9,63 21,23
ASILL17 1750/1315 240/208 997 39 1/4 10,18 22,44
ASILL20 2000/1500 240/208 1086 42 3/4 11,24 24,77
ASILL25 2500/1875 240/208 1244 49 12,60 27,79
ASILL30 3000/2250 240/208 1410 55 1/2 14,18 31,27
Standard models, height : 440 mm (17 3/8 in.)
ASIL05 500/375 240/208 457 18 6,11 13,46
ASIL07 750/560 240/208 527 20 3/4 6,89 15,2
ASIL10 1000/750 240/208 597 23 1/2 7,75 17,08
ASIL12 1250/940 240/208 673 26 1/2 8,6 18,97
ASIL15 1500/1125 240/208 743 29 1/4 9,39 20,7
ASIL17 1750/1315 240/208 819 32 1/4 10,25 22,59
ASIL20 2000/1500 240/208 895 35 1/4 11,25 24,8
ASIL25 2500/1875 240/208 1054 41 1/2 12,76 28,14
ASIL30 3000/2250 240/208 1257 49 1/2 15,13 33,36
Add Wfor white, Afor almond or SS for stainless steel.
Thermostat included.
3''
76mm
FRON
TS
IDE
13"
[330 mm]
2 15/16"
[75 mm] 1 1/4"
[31 mm]
3 3/4"
[95 mm]
3 1/8"
[80 mm]
7/8"
[22 mm]
1 5/16"
[34 mm]
1"
[26 mm]
4"
[102 mm]
ASILL
KOE Ø
MIN
LENGTH
ELECTRICAL
INLET
ASIL 17 3/8"
[440 mm]
ASILH 25 1/2"
[648 mm]
8 15/16"
[227 mm]
ASILL
ASIL 13 5/16"
[338 mm]
ASILH 21 7/16"
[545 mm]

INS_ASIL_1111
INSTALLATION
•Installationofthewallrack
1. Remove the unit from the wall rack’s hooks.
2. With a pencil, mark the wall at the four anchoring points of the rack.
3. Fasten the rack to the wall, making sure it is level. When drilling into a wall or ceiling, do not damage electrical wiring and other hidden
utilities.
N.B. The wall on which the convector will be installed must be straight in order for the wall rack to lie perfectly flat without
any pressure points. Otherwise, brackets could malfunction.
•Installationoftheunitontothewallrack
1. Insert the bottom hooks of the rack into the unit.
2. Tip the top of the unit towards the wall.
3. Latch the unit onto the rack by pressing towards the wall.
ELECTRICAL CONNECTION
This unit must be connected by a certified electrician. Connect the bare wire (ground) to the green wire of
the unit. Connect wires from the electric box to the unit’s supply leads.
N.B. This product must be connected by a qualified electrician, according to the electrical and
building codes effective in your region.
WITH A BUILT-IN ELECTRONIC THERMOSTAT
•TEMPERATURECONTROLANDDISPLAY
The thermostat has two modes: the DAY mode, identified on the digital screen by a SUN icon and the NIGHT mode, identified by a MOON icon.
To switch from one mode to the other, simultaneously press down both buttons once.
N.B. When you select the NIGHT mode, the thermostat will respond accordingly for the duration of the time preprogrammed for this
mode (see “Selection of the Duration of the NIGHT Mode”). When the preprogrammed time has passed, the thermostat will
automatically return to the DAY mode.
Thenormaldisplaywillcontinuouslyindicate:
- the current mode icon ( or );
- the ANTIFREEZE mode icon ( ), (if applicable, see “Antifreeze Protection”);
- the LOCK icon ( ), (if applicable, see “Lock option”);
- the automatic mode icon ( ), (if applicable, see “Automatic Mode”);
- the ambient temperature of the room;
- the selected temperature scale (°C or °F).
DAYmode
HowtosettheDAYTemperature
By pressing down the top or bottom button, you will enter the setting mode indicated by the flashing SUN icon. This way, you can see the DAY temperature
setting.
You can change the temperature with these same buttons by increasing (top button) or decreasing (bottom button) the set point. The temperature set point
will increase or decrease by increments of 0.5 °C (or 1 °F) each time you press down a button. If you hold down the button, the temperature will quickly
scroll through, allowing a faster and more efficient setting.
Once the temperature is set, release the button; normal display will resume after three (3) seconds.
OPERATION
Unit
Electric
box
Connector (marette)
L1 (black)
L2 (red)
Ground (green)

INS_ASIL_1111
Nightlightmode
Normally, the backlight is activated when you press down a button and stays on for fifteen (15) seconds afterwards. To keep the backlight on, simultane-
ously press down both buttons for 3 seconds (until the backlight blinks), then release. Repeat this procedure to deactivate the night light mode.
Selectionofthetemperaturescale
To change the temperature scale (°C or °F), simultaneously press down both buttons for eight (8) seconds, the °C or °F symbol will blink. Release the but-
tons to set the new scale (note that the backlight will blink after 3 seconds).
Lockoption
It is possible to impose a maximum temperature set point by activating this mode. Then, it becomes impossible to exceed this set point, regardless of the
current mode (DAY/NIGHT). However, it is still possible to lower the temperature at your discretion. All the other functions remain unchanged. For increased
security, the power supply needs to be cut off in order to deactivate the lock mode.
Locking procedure
1. From the DAY mode, adjust the set point to the maximum desired value.
2. Simultaneously press down both buttons for more than 13 seconds, until the LOCK icon is displayed (note that the backlight will blink after 3 seconds
and the °C and °F symbols, after 8 seconds).
3. Release the buttons. The thermostat is now locked.
Unlocking procedure
1. Cut off the power supply of the thermostat at the electrical panel.
2. Wait about 1 minute.
3. Restore the power supply of the thermostat at the electrical panel.
4. The LOCK icon blinks on the thermostat display, meaning that it is possible to unlock the thermostat.
5. While the LOCK icon is blinking, simultaneously press down both buttons for more than 10 seconds, until the LOCK icon disappears.
6. Release the arrows. The thermostat is now unlocked.
N.B. If the thermostat is not unlocked within 5 minutes after restoring the power supply, the LOCK icon will stop blinking and it will be
impossible to unlock the thermostat without cutting off the power supply again.
NIGHTmode
HowtosettheNIGHTtemperature
By pressing down the top or bottom button, you will enter the setting mode indicated by the flashing MOON icon. This way, you can see the NIGHT tem-
perature setting.
You can change the temperature with these same buttons by increasing (HIGH button) or decreasing (LOW button) the set point. The temperature set point
will increase or decrease by increments of 0.5 °C (or 1 °F) each time you press down a button. If you hold down the button, the temperature will quickly
scroll through, allowing a faster and more efficient setting.
Once the temperature is set, release the button; normal display will resume after three (3) seconds.
SelectionofthedurationoftheNIGHTmode
By simultaneously pressing down both buttons for three (3) seconds, you will be able to program the desired duration of the NIGHT mode. You can de-
crease or increase the number of hours (1 to 999 hours). If you hold down the button, the hours will quickly scroll through allowing a faster setting. Normal
display will resume three (3) seconds after releasing the button.
Therefore, you can regulate the unit according to your specific needs. For example, to save energy and increase comfort at night, you can set the number
of hours so that the unit automatically switches to DAY mode when you awake (see “Automatic Mode”). Furthermore, if you are going away for some time
and wish to save energy during your absence without having to come back to an uncomfortable room, simply indicate the number of hours you will be
absent (1 day = 24 hours, 1 week = 168 hours). By setting the NIGHT mode this way before leaving, the temperature will automatically switch back to DAY
mode upon your return, thus ensuring optimal comfort.
Automaticmode
To activate or deactivate this mode, you must switch to the “Selection of the Duration of the NIGHT Mode”. The number of programmed hours must be 23
or less to activate the AUTOMATIC mode. To activate it, simultaneously press down both buttons for three (3) seconds. To deactivate this mode, simultane-
ously press down both buttons again for three (3) seconds. If the number of programmed hours is increased to more than 23, the AUTOMATIC mode will
immediately be deactivated (if it was activated). The AUTOMATIC mode icon lights on or off as applicable.
If you do not press down any button for five (5) seconds, you exit the programming mode and return to the NIGHT mode, the programming of the NIGHT
mode is re-initialized and the AUTOMATIC mode becomes effective (if it was activated). After 24 hours, the thermostat returns to the NIGHT mode auto-
matically. Then, the night programming is re-initialized and another 24 hours cycle starts. Even if the thermostat is in AUTOMATIC mode, you can switch
from DAY mode to NIGHT mode at your discretion, it will not impact the 24 hours cycle or the automatic return of the NIGHT mode.
N.B. Activation of the OFF mode deactivates the AUTOMATIC mode.
When power is restored (after a power failure for example), the AUTOMATIC mode is deactivated. If it was activated before the power-down, the AUTO-
MATIC mode icon blinks. Then, the thermostat will be in DAY mode. The blinking will cease as soon as you press down a button.

INS_ASIL_1111
•SUMMARY–BUTTONSFUNCTIONS
•PRECISEELECTRONICCONTROL
A chrono-proportional electronic thermostat controls this unit with a high degree of accuracy in order to minimize temperature differences and increase
your comfort level. It allows very stable temperature and ensures uniform comfort. It also keeps the casing at a low temperature, making it more secure.
The chrono-proportional electronic thermostat entirely regulates the unit by increasing or decreasing the heating cycle percentage according to the se-
lected temperature. Please note that the unit becomes warmer if the heating demand is higher and that it remains mildly warm when the demand is lower.
N.B. If the unit is set on high or if it is not functioning at all, the temperature gage of the thermostat sensor cannot take a precise
reading. However, the reading becomes extremely precise once the heating level has stabilized. Therefore, uniform convection
increases the precision of the thermostat.
In order to obtain a precise and optimal ambient temperature reading, the unit must operate on a regular basis, i.e. without significant temperature variation
for at least an hour. (This amount of time increases if a temperature change of more than 4 degrees is requested. Add approximately 15 minutes for every
degree above 4).
•ANTIFREEZEPROTECTION
In order to protect your home against freezing and limit energy consumption during long absences, put the thermostat on ANTIFREEZE mode. To enter this
mode, lower the day temperature to between 3°C and 5°C. A Snowflake icon ( ) is displayed. This icon indicates that the economic and secure ANTI-
FREEZE mode is on.
•THEOFFMODE
To turn the unit off, you must lower the day temperature to less than 3°C. The inscription “OFF” is displayed (note that there is still electrical current to the
unit, meaning that there is a risk of electrical shock).
WITH AN ELECTRONIC WALL THERMOSTAT
This unit has been designed to be used with the electronic wall thermostat included in the box.
Preciseelectroniccontrol
Equipped with a proportional tension variation, the thermostat maintains a precise temperature, thus increasing your comfort level.
The elimination of temperature fluctuations combined with the use of the programmed heat lowering function (PT model) allows for energy savings.
*** Complete factory instructions for TE and PT thermostats are included in their respective packaging.***
MAINTENANCE
Cut off power supply at breaker/fuse before cleaning this unit. Use a soft rag for dusting. When cleaning, use only a damp rag and non-abrasive dish soap.
Do not use abrasive or chemical cleaners because they can damage the finishing. If the unit is used in a very dusty location, use a vacuum brush to remove
dust and other foreign objects from the grilles. If needed, vacuum out the dust inside the unit. Note that cigarette smoke can yellow the discharge grille; the
best way to prevent this problem is to clean the unit on a regular basis.
Donotusecleaningproductsidentiedwiththesesymbols:
STAINLESSSTEELCLEANINGTIPS
Although stainless steel is, by its very nature, corrosion resistant, its finish is not foolproof. The key to maintaining a nice stainless steel finish is preventive
cleaning. Clean the metal when it is dirty; do not wait until a full cleaning is required. Since the acidity level and the chlorine content of regular cleaning
agents vary greatly, it is highly recommended to thoroughly rinse the surface with clean water. Alternatively, you can use a stainless steel cleaner or clean
water and dish soap. Always follow polish lines.
DONOTUSE:
• chlorine;
• scrubbing pads or similar scrubbing devices (steel wool);
• abrasive cleaning agents;
• hydrochloric acid products such as bleach: they can stain and/or damage stainless steel surfaces.
Buttons DAY mode NIGHT mode
One (1) button To set the desired temperature To set the desired temperature
Two (2) buttons, simultaneously To switch to NIGHT mode for a
pre-determined time To switch back to DAY mode
Two (2) buttons,
simultaneously for 3 seconds To activate or deactivate the backlight To select the duration of the NIGHT mode
Two (2) buttons,
simultaneously for 8 seconds To change the temperature scale (°C or °F) N/A
Two (2) buttons,
simultaneously for 13 seconds To activate the lock option N/A

INS_ASIL_1111
TROUBLESHOOTING
PROBLEM DEFECTIVE PART OR PART TO CHECK
The unit does not work
- Defective thermostat or wrong thermostat setting
- Open circuit breaker or fuse
- Thermal protection activated
- Faulty connections
The unit runs continuously - Defective thermostat or wrong thermostat setting
The enclosure is extremely hot - Defective thermal protection
- Blocked air vents
The desired room temperature cannot be reached
- One or more defective elements
- Defective thermostat or wrong thermosat setting
- Voltage lower than indicated on the nameplate
- Heat losses greater than the unit capacity
Overheating - Defective thermostat or wrong thermostat setting
The unit cycles under control of the thermal protection
(overheat indicator when the light turns on) - Blocked air vents
The heater is on and the breaker trips - Faulty connections
- Voltage higher than that indicated on the nameplate
N.B. If you do not solve the problem after checking these points, cut off the power supply at the main electrical panel and contact our
customer service (please refer to the limited warranty to obtain the phone numbers).
REPLACEMENT COMPONENT LIST
MODELS
ELEMENT
(TYPE X)
WALL
BRACKET
FRONT
GRILLE ENCLOSURE FRONT COVER
LINEAR
THERMAL
PROTECTION
(AUTO.) (L220)
ELECTRONIC
THERMOSTAT
PERFORATED
JUNCTION
BOX COVER
PILOT LIGHT
250V (RED)
(1) (2) (3) (4) (5) (6) (7) (8) (9)
ASIL05 ELF-SILH0508X M-SIL0500C0 M-SIL0500B* M-SIL0500A* M-SIL0513Z* PROT-185
ST-214 M-ASIL12Z1 PL-240
ASIL07 ELF-SIL0708X M-SIL0500C0 M-SIL0700B* M-SIL0700A* M-SIL0713Z* PROT-185
ASIL10 ELF-SIL1008X M-SIL1000C0 M-SIL1000B* M-SIL1000A* M-SIL1013Z* PROT-186
ASIL12 ELF-SIL1208X M-SIL1000C0 M-SIL1200B* M-SIL1200A* M-SIL1213Z* PROT-186
ASIL15 ELF-SIL1508X M-SIL1000C0 M-SIL1500B* M-SIL1500A* M-SIL1513Z* PROT-186
ASIL17 ELF-SIL1708X M-SIL1000C0 M-SIL1700B* M-SIL1700A* M-SIL1713Z* PROT-179
ASIL20 ELF-SIL2008X M-SIL2000C0 M-SIL2000B* M-SIL2000A* M-SIL2013Z* PROT-179
ASIL25 ELF-SIL2508X M-SIL2000C0 M-SIL2500B* M-SIL2500A* M-SIL2513Z* PROT-180
ASIL30 ELF-SIL3008X M-SIL2000C0 M-SIL3000B* M-SIL3000A* M-SIL3013Z* PROT-180
ASILH07 ELF-SILH0708X M-SILH0700C0 M-SILH0700B* M-SILH0700A* M-SILH0713Z* PROT-185
ASILH10 ELF-SILH1008X M-SILH1000C0 M-SILH1000B* M-SILH1000A* M-SILH1013Z* PROT-185
ASILH12 ELF-SILH1208X M-SILH1200C0 M-SILH1200B* M-SILH1200A* M-SILH1213Z* PROT-186
ASILH15 ELF-SILH1508X M-SILH1200C0 M-SILH1500B* M-SILH1500A* M-SILH1513Z* PROT-186
ASILH17 ELF-SILH1708X M-SILH1200C0 M-SILH1700B* M-SILH1700A* M-SILH1713Z* PROT-180
ASILH20 ELF-SILH2008X M-SILH2000C0 M-SILH2000B* M-SILH2000A* M-SILH2013Z* PROT-179
ASILH25 ELF-SILH2508X M-SILH2000C0 M-SILH2500B* M-SILH2500A* M-SILH2513Z* PROT-187
ASILH30 ELF-SILH3008X M-SILH2000C0 M-SILH3000B* M-SILH3000A* M-SILH3013Z* PROT-180
ASILL07 ELF-SILL0708X M-SILL0700C0 M-SILL0700B* M-SILL0700A* M-SILL0713Z* PROT-185
ASILL10 ELF-SILL1008X M-SILL0700C0 M-SILL1000B* M-SILL1000A* M-SILL1013Z* PROT-186
ASILL12 ELF-SILL1208X M-SILL0700C0 M-SILL1200B* M-SILL1200A* M-SILL1213Z* PROT-186
ASILL15 ELF-SILL1508X M-SILL0700C0 M-SILL1500B* M-SILL1500A* M-SILL1513Z* PROT-179
ASILL17 ELF-SILL1708X M-SILL0700C0 M-SILL1700B* M-SILL1700A* M-SILL1713Z* PROT-179
ASILL20 ELF-SILL2008X M-SILL2000C0 M-SILL2000B* M-SILL2000A* M-SILL2013Z* PROT-187
ASILL25 ELF-SILL2508X M-SILL2000C0 M-SILL2500B* M-SILL2500A* M-SILL2513Z* PROT-180
ASILL30 ELF-SILL3008X M-SILL2000C0 M-SILL3000B* M-SILL3000A* M-SILL3013Z* PROT-181
* Add Afor almond, Wfor white, SS for stainless steel.
9
6
4
5
3
8
2
7
1

INS_ASIL_1111
This unit complies with the CSA and UL standards.
Stelpro Design Inc.
Saint-Bruno-de-Montarville (Quebec) J3V 6L7
Limited warranty
This limited warranty is offered by Stelpro Design Inc. (“Stelpro”) and applies to the following product made by Stelpro: model ASIL. Please
read this limited warranty carefully. Subject to the terms of this warranty, Stelpro warrants its products and their components against
defects in workmanship and/or materials for the following periods from the date of purchase:10years(heatingelement)and 1year(other
components). This warranty applies only to the original purchaser; it is non-transferable and cannot be extended.
Claim procedure
If at any time during the warranty period the unit becomes defective, you must cut off the power supply at the main electrical panel and contact
1) your installer or distributor, 2) your service center or 3) Stelpro’s customer service department. In all cases, you must have a copyofthe
invoice and provide the informationwrittenontheproductnameplate. Stelpro reserves the right to examine or to ask one of its repre-
sentatives to examine the product itself or any part of it before honoring the warranty. Stelpro reserves the right to replace the entire unit, refund
its purchase price or repair a defective part. Please note that repairs made within the warranty period must be authorized in advance in writing
by Stelpro and carried out by persons authorized by Stelpro.
Before returning a product to Stelpro, you must have a Stelpro authorization number (RMA). To obtain it, call the customer service department at:
1-800-363-3414 (electricians and distributors - French), 1-800-343-1022 (electricians and distributors - English), or 1-866-766-6020
(consumers). The authorization number must be clearly written on the parcel or it will be refused.
Conditions, exclusions and disclaimer of liability
This warranty is exclusive and in lieu of all other representations and warranties (except of title), expressed or implied, and Stelpro expressly
disclaims and excludes any implied warranty of merchantability or implied warranty of fitness for a particular purpose.
Stelpro’s liability with respect to products is limited as provided above. Stelpro shall not be subject to any other obligations or liabilities what-
soever, whether based on contract, tort or other theories of law, with respect to goods or services furnished by it, or any undertakings, acts
or omissions relating thereto. Without limiting the generality of the foregoing, Stelpro expressly disclaims any liability for property or personal
injury damages, penalties, special or punitive damages, damages for lost profits, loss of use of equipment, cost of capital, cost of substitute
products, facilities or services, shutdowns, slowdowns, or for other types of economic loss or for claims of a dealer’s customers or any third
party for such damages. Stelpro specifically disclaims all consequential, incidental and contingent damages whatsoever.
This warranty does not cover any damages or failures resulting from: 1) a faulty installation or improper storage; 2) an abusive or abnormal use,
lack of maintenance, improper maintenance (other than that prescribed by Stelpro) or a use other than that for which the unit was designed;
3) a natural disaster or an event out of Stelpro’s control, including, but not limited to, hurricanes, tornadoes, earthquakes, terrorist attacks,
wars, overvoltage, flooding, water damages, etc. This warranty does not cover any accidental or intentional losses or damages, nor does it
cover damages caused by negligence of the user or owner of the product. Moreover, it does not cover the cost of disconnection, transport,
and installation.
The warranty is limited to the repair or the replacement of the unit or the refund of its purchase price, atthediscretionofStelpro. Any parts
replaced or repaired within the warranty period with the written authorization of Stelpro will be warranted for the remainder of the original war-
ranty period. This warranty will be considered null and void and Stelpro will have the right to refuse any claims if products have been altered
without the written authorization of Stelpro and if the nameplate numbers have been removed or modified. This warranty does not cover
scratches, dents, corrosion or discoloration caused by excessive heat, chemical cleaning products and abrasive agents. It does not cover any
damage that occurred during the shipping.
Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages and some of them do not allow
limitations on how long an implied warranty lasts, so these exclusions or limitations may not apply to you. This warranty gives you specific legal
rights and you may have other rights which vary from state to state or from province to province.