Stenner Pumps S10P Series Manual

PERISTALTIC METERING PUMPS SINCE 1957
TO BE INSTALLED AND MAINTAINED BY PROPERLY TRAINED
PROFESSIONAL INSTALLER ONLY. READ MANUAL & LABELS
FOR ALL SAFETY INFORMATION & INSTRUCTIONS.
WARNING
S10P SERIES
PERISTALTIC METERING PUMPS
IN TALLATION AND MAINTENANCE MANUAL

2S10P Series www.stenner.com
Warranty and Service Policy............................................................................................. 3
Safety Information.............. cover, 4-6, 8, 9, 12, 15, 17, 20-22, 25, 27, 29, 31-37, 39, 40, 45
Materials of Construction ................................................................................................ 7
Accessories..................................................................................................................... 7
Flow Rate Outputs ........................................................................................................... 8
Modes of Operation......................................................................................................... 9
Control Panel .......................................................................................................... 10-11
Time Modes................................................................................................................... 12
Pre-Programming Requirements ............................................................................... 13-14
Programming Operational Modes ............................................................................. 15-20
Connections............................................................................................................. 21-22
Inputs...................................................................................................................... 23-24
Output Relays................................................................................................................ 25
Leak Detect ............................................................................................................. 26-28
Installation .............................................................................................................. 29-36
Troubleshooting........................................................................................................ 37-39
Tube Replacement.................................................................................................... 40-44
Cleaning the Point of Injection ................................................................................. 45-47
Parts........................................................................................................................ 48-49
IM P 120920a
TABLE OF CONTENTS

3
US and Canada 800.683.2378, International 904.641.1666 S10P Series
LIMITED WARRANTY
Stenner Pump Company will for a period of two (2) years from the date of purchase (proof
of purchase required) repair or replace at our option all defective parts. Stenner is not
responsible for any removal or installation costs. Pump tube assemblies and rubber
components are considered perishable and are not covered in this warranty. Pump tube
will be replaced each time a pump is in for service, unless otherwise specified. The cost of
the pump tube replacement will be the responsibility of the customer. Stenner will incur
shipping costs for warranty products shipped from our factory in Jacksonville, Florida. Any
tampering with major components, chemical damage, faulty wiring, weather conditions,
water damage, power surges, or products not used with reasonable care and maintained in
accordance with the instructions will void the warranty. Stenner limits its liability solely to
the cost of the original product. We make no other warranty expressed or implied.
RETURNS
Stenner offers a 30-day return policy on factory direct purchases. Except as otherwise
provided, no merchandise will be accepted for return after 30 days from purchase. To
return merchandise at any time, call Stenner at 800.683.2378 for a Return Merchandise
Authorization (RMA) number. A 15% re-stocking fee will be applied. Include a copy of your
invoice or packing slip with your return.
DAMAGED OR LOST SHIPMENTS
Check your order immediately upon arrival. All damage must be noted on the delivery
receipt. Call Stenner Customer Service at 800.683.2378 for all shortages and damages
within seven (7) days of receipt.
SERVICE & REPAIRS
Before returning a pump for warranty or repair, remove chemical from pump tube by
running water through the tube, and then run the pump dry. Following expiration of the
warranty period, Stenner Pump Company will clean and overhaul any Stenner metering
pump for a minimum labor charge plus necessary replacement parts and shipping. All
metering pumps received for overhaul will be restored to their original condition. The
customer will be charged for missing parts unless specific instructions are given. To return
merchandise for repair, call Stenner at 800.683.2378 or 904.641.1666 for a Return
Merchandise Authorization (RMA) number.
DISCLAIMER
The information contained in this manual is not intended for specific application purposes.
Stenner Pump Company reserves the right to make changes to prices, products, and
specifications at any time without prior notice.
TRADEMARKS
QuickPro®is a registered trademark of the Stenner Pump Company.
Santoprene®is a registered trademark of Exxon Mobil Corporation.
Hastelloy®is a registered trademark of Haynes International, Inc.
AquaShield™is a trademark of Houghton International.
WARRANTY AND SERVICE POLICY

4S10P Series www.stenner.com
IMPORTANT SAFETY INSTRUCTIONS
When installing and using this electrical equipment,
basic safety precautions should always be followed,
including the following:
1.READ AND FOLLOW
ALL INSTRUCTIONS.
2.WARNING - To reduce the risk of
injury, do not permit children to use
this product unless they are closely
supervised at all times.
3.WARNING - Risk of Electric Shock.
Connect only to a branch circuit
protected by a ground-fault circuit
interrupter (GFCI). Contact a qualified
electrician if you cannot verify that
the receptacle is protected by a GFCI.
4.WARNING - To reduce the risk of
electric shock, replace damaged
cord immediately.
5.SAVE THESE INSTRUCTIONS.

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US and Canada 800.683.2378, International 904.641.1666 S10P Series
SAFETY INFORMATION
Warns about hazards that CAN cause death, serious personal
injury, or property damage if ignored.
ELECTRIC SHOCK HAZARD
ELECTRIC SHOCK HAZARD:
The pump must only be used with the Class II power supply that is supplied with
the pump.
RISQUE DE CHOC ELECTRIQUE:
La pompe ne être utilisée qu’avec le bloc d’alimentation de type Classe II
originalement fourni avec celle-ci.
RISK OF ELECTRIC SHOCK:
This pump has not been investigated for use in swimming pool or marine areas.
RISQUE DE CHOC ELECTRIQUE:
La pompe n’a pas été vérifiée et approuvée pour utilisation sur des applications de
piscine ou autre installation marine.
DO NOT alter the power cord or power supply.
DO NOT use receptacle adapters.
DO NOT use pump with a damaged or altered power cord or power supply. Contact
the factory or an authorized service facility for repair.
HAZARDOUS VOLTAGE:
DISCONNECT power cord before removing motor cover for service. Electrical service
by trained personnel only.
EXPLOSION HAZARD:
This pump is not explosion proof. DO NOT install or operate in an explosive environment.
RISK OF EXPOSURE:
Potential for burns, fire, explosion, personal injury, or property damage. To reduce risk
of exposure, the use of proper personal protective equipment is mandatory.
RISK OF FIRE HAZARD:
DO NOT install or operate on any flammable surface.
RISK OF CHEMICAL OVERDOSE:
To reduce risk, follow proper installation methods and recommendations. Check your
local codes for additional guidelines.
To reduce the risk of injury, do not permit children to use this
product. This appliance is not to be used by persons with reduced physical, sensory
or mental capabilities, or lack of experience and knowledge, unless they have been
given supervision or instruction.

6S10P Series www.stenner.com
SAFETY INFORMATION continued
Warns about hazards that WILL or CAN cause minor personal
injury or property damage if ignored.
PLUMBING:
Metering pump installation must always adhere to your local plumbing codes and
requirements. Be sure installation does not constitute a cross connection. Check
local plumbing codes for guidelines.
This pump has been evaluated for use with water only.
NOTICE: Indicates special instructions or general mandatory action.
This metering pump is portable and designed to be removable from the plumbing
system without damage to the connections.
Before installing or servicing the pump, read the pump manual for all safety
information and complete instructions. The pump is designed for installation and
service by properly trained personnel.
Installation and product must adhere to all regulatory and compliance codes
applicable to the area.
This is the safety alert symbol. When displayed in this manual or on the
equipment, look for one of the following signal words alerting you to the
potential for personal injury or property damage.
Acceptable for indoor use; or, outdoor use when mounted as shown in the
Installation Section.
estiné à une utilisation intérieure ou extérieure lorsqu’il le schéma de la section
installation est respecté.
Electrical installation should adhere to all national and local codes. Consult a licensed
professional for assistance with proper electrical installation.
Removing power from recirculation pump must also remove power from pump.
The use of an auxiliary safety device (not supplied), such as a flow switch or sensor,
is recommended to prevent feed pump operation in the event of a recirculation
pump failure or if flow is not sensed.
Point of injection should be beyond all pumps, filters, and heaters.
Maximum temperature = 40°C

7
US and Canada 800.683.2378, International 904.641.1666 S10P Series
MATERIALS OF CONSTRUCTION
All Housings
Polycarbonate
Pump Tube & Check Valve Duckbill
Santoprene®(F A approved)
uction/Discharge Tubing & Ferrules
Polyethylene (F A approved)
uction Line trainer and Cap
PVC or Polypropylene (both NSF listed); ceramic weight
Tube & Injection Fittings
PVC or Polypropylene (both NSF listed)
Connecting Nuts
PVC or Polypropylene (both NSF listed)
All Fasteners
Stainless steel
Leak Detect Components
Hastelloy®
ACCESSORIES
3 Connecting Nuts 1/4"
3 Ferrules 1/4" or 6 mm Europe
1 uckbill Check Valve
1 Weighted Suction Line Strainer 1/4"
1 20' Roll of Suction/ ischarge Tubing
1/4" White or UV Black OR 6 mm White Europe
2 Additional Latches
1 Mounting Bracket
1 Additional Pump Tube
1 Manual

8S10P Series www.stenner.com
Item Number Pump Turndown Turndown Gallons Gallons Ounces Ounces Pressure
Prefix Tube Ratio 10 PPG per Day per Hour per Hour per Minute Max. psi
S3P01 1 10:1 4:1 5.0 0.21 27.0 0.44 100
S3P02 2 10:1 4:1 17.0 0.71 91.0 1.51 100
S3P06 6 10:1 4:1 30.0 1.25 160.0 2.67 100
NOTICE: The information within this chart is solely intended for use as a guide. The output data is an approximation based on
pumping water under a controlled testing environment. Many variables can affect the output of the pump. Stenner Pump
Company recommends that all metering pumps undergo field calibration by means of analytical testing to confirm their outputs.
FLOW RATE OUTPUTS
Approximate Maximum Outputs @ 50/60Hz
Item Number Pump Turndown Turndown Liters Liters Milliliters Milliliters Pressure
Prefix Tube Ratio 10 PPG per Day per Hour per Hour per Minute Max. bar
S3P01 1 10:1 4:1 19.0 0.79 789.00 13.0 6.9
S3P02 2 10:1 4:1 64.0 2.68 2681.00 45.0 6.9
S3P06 6 10:1 4:1 114.0 4.73 4732.00 79.0 6.9
Approximate Maximum Outputs @ 50/60Hz
GALLONS & OUNCES
LITERS & MILLILITERS

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US and Canada 800.683.2378, International 904.641.1666 S10P Series
MODES OF OPERATION
The S10P Series is flow activated from a water meter, control valve, flow switch or any control
equipment that responds to flow. The pump accepts a dry contact or a 12-24 VAC/V C signal
and runs at a set time, a set speed or a set flow rate output according to the mode of
operation selected.
SECONDS (dry contact signal)
In the Seconds mode, the pump can receives a dry (non-voltage) contact and runs for a
set time in response to receiving the contact. There are five pump operating time ranges
and the maximum time is displayed in the control panel; the run time is adjustable from
10% to 100% in 1% increments.
1 SECON = 0.1 to 1.0
5 SECON S = 0.5 to 5.0
10 SECON S = 1.0 to 10.0
20 SECON S = 2.0 to 20.0
60 SECON S = 6.0 to 60.0
AUXILIARY
In the Auxiliary mode, the pump receives a 12-24VAC/V C signal and runs at a set speed
for as long as it receives the signal. The pump speed is adjustable from 10% to 100% in
1% increments. If polarity is reversed when connecting a C signal to the AUX input, the
pump will not respond to the signal.
FLOW SWITCH
In the Flow Switch mode, the pump receives a dry (non-voltage) contact from a 2 wire flow
switch and runs at the set speed for as long as it receives the dry contact. The pump speed
is adjustable from 10% to 100% in 1% increments. The connection is not polarity sensitive
(polarity is not an issue when connecting the flow switch wires).
10 PPG DOSING
The 10 PPG mode is only for process flows from 0.1 to 14.0 GPM and a 10 PPG water
meter. In the 10 PPG mode, the pump receives a dry contact from the water meter and
runs at the programmed flow rate output for each pulse. The flow rate output is adjustable
from 50% to 100% in 5% increments. The connection in not polarity sensitive.
EXCEEDING MAXIMUM Y TEM FLOW RATE OF 14 GPM IN
10 PPG DO ING MODE MAY LEAD TO DO ING ERROR .

10 S10P Series www.stenner.com
Control Panel
CONTROL PANEL
From the factory, the keypad is locked, the pump is in standby, and set at the lowest settings.
UNLOCK KEYPAD
To unlock the keypad, simultaneously press and hold and for 5 seconds. The
keypad will automatically lock if there is no operation for 60 seconds.
PRIME
To prime the pump or run the pump at full speed, first press & continue to hold ,
then press .
STANDBY
To place the pump in or out of standby, first press & continue to hold , then
press . The pump will not respond to incoming signals when in STBY mode.
SCROLL SCREENS
To scroll, first press & hold , then press or to scroll through
the selections.
SET PERCENTAGE
After the operational mode is selected, select the percentage setting. First press & hold
, then press or until the desired percentage is reached.
PRIME
STBY
MODE

MODE

MODE
%
MODE
%
Indicators
Operating Mode % Setting

11
US and Canada 800.683.2378, International 904.641.1666 S10P Series
CONTROL PANEL continued
FLASHING INDICATORS
PRIME flashes when pump is priming.
TANDBY flashes when pump is placed in standby.
IGNAL flashes when the pump receives a dry contact (10 PPG mode excluded).
LEVEL flashes when the pump receives a dry contact to the level input from a level
sensing device.
CHANGE flashes when the tube hours exceed the hours set in the tube change timer.
LEAK flashes when a leak is detected.
KEYPAD LOCKED flashes and the keypad locks when there is no keypad activity for
60 seconds.
Indicators
Operating Mode % Setting
Control Panel

12 S10P Series www.stenner.com
TIME MODES
PUMP RUN HOURS
The total hours the pump has run displays on the pump run hours screen. The pump run
hours cannot be reset.
TUBE RUN HOURS
The total hours the tube has been in service displays on the tube run hours screen.
NOTE: In Flow witch and Auxiliary modes, the pump must be off at least once per
hour for the tube hours to accumulate properly.
TUBE CHANGE HOURS
On the tube change hours screen, set the number of hours desired for the tube to run
before a tube replacement. When the tube run hours exceeds the set hours, the CHANGE
indicator flashes. The setting is 0 to 2550 in 10-hour increments.
RESET TUBE HOURS
After the tube is replaced, go to the reset tube hours screen and select yes to reset the
tube run hours to zero. If the CHANGE indicator is flashing this step will clear the display.

13
US and Canada 800.683.2378, International 904.641.1666 S10P Series
PRE-PROGRAMMING REQUIREMENTS
Common Chemical Solution Strengths in ppm
Name % ppm
Sodium Hypochlorite 5.25 52,500
6.125 61,250
12.5 125,000
Potassium Permanganate issolved at 1/4 lb per gallon 3 30,000
Hydrogen Peroxide 7 70,000
Polyphosphate issolved at 1 lb per 10 gallons 1.2 12,000
A. etermine the Maximum System Flow Rate or Well Pump Flow Rate in Gallons
per Minute.
If well pump output is unknown, refer to example below:
Calculate well pump output rate in gallons per minute (gpm).
etermine the output rate by opening a faucet until the well pump turns on.
Immediately turn off the faucet and time how long the well pump runs. Next, measure
the volume of water drawn from the faucet until the well pump turns on again.
volume of water until the pump turns on (gal.) =Well Pump Output Rate (gpm)
how long the pump runs (min.)
B. etermine Solution Strength Percentage and the Dosage Requirement in Parts
per Million.
If dosage is unknown, refer to example below:
Calculate required dosage in parts per million (ppm).
Refer to Oxidation Rates below. Estimate dosage and include the ppm of
required residual.
Oxidation Rates
For each ppm of Iron Manganese Hydrogen Sulfide
Required ppm of Chlorine 12 3
Required ppm of Hydrogen Peroxide 0.5 1 1.5
Before programming the pump, collect or calculate the data in steps A through then
continue with the instructions for the Seconds, Auxiliary or Flow Switch mode.
2 ppm iron x 1 ppm hlorine = 2
4 ppm hydrogen sulfide x 3 ppm hlorine = 12
1 ppm hlorine residual = 1
Total 2 + 12 + 1 = 15 ppm
Example: To treat a water supply ontaining
2 ppm iron and 4 ppm hydrogen sulfide
with a hlorine residual of 1 ppm, a dosage
15 ppm of hlorine is required.
10 gallons = 5 gpm
2 minutes
Example: After drawing 10 gallons of water,
the well pump took 2 minutes to fill the
pressure tank and stop.

14 S10P Series www.stenner.com
C. Calculate Metering Pump Output Requirement in Gallons per Day.
Maximum System Flow Rate (gpm)** x osage (ppm) x 1440 =
Solution Strength ppm*
*Solution Strength % x 10,000 = Solution Strength ppm
**10 PPG MO E: To calculate the Metering Pump Output Requirement in GP , enter 14 GPM
in the formula as the Maximum System Flow Rate (GPM) even if it is less than 14 GPM.
To use the 10 PPG mode, the max. system flow rate MUST NOT exceed 14 GPM.
D. Reference the chart below to confirm the selected pump’s maximum output
slightly exceeds the pump output requirement calculated in C.
100 psi (6.9 bar) maximum
Item Number Prefix Pump Tube Maximum Output (gpd)
S3P01 1 0.5 to 5.0
S3P02 2 1.7 to 17.0
S3P06 6 3.0 to 30.0
PRE-PROGRAMMING REQUIREMENTS continued
Metering Pump
Output
Requirement (gpd)

15
US and Canada 800.683.2378, International 904.641.1666 S10P Series
1. Calculate the Available Dose Time in Seconds.
The available dose time is the minimum time interval between the water meter
contact closures.
a. 60 Seconds = Maximum System Flow Rate (spg)
Maximum System Flow Rate (gpm)
b. Maximum System Flow Rate (spg)
Water Meter’s contacts per gallon (cpg)* = Available Dose Time (sec.)
*Refer to the water meter model to confirm the contact rate (cpg).
2. Calculate the Pump Operating Time in Seconds.
Pump Output Requirement (gpd) x Available ose Time (sec.) =Pump Operating
Pump’s Maximum Output (gpd) Time (sec.)
PUMP OPERATING TIME EXCEEDING AVAILABLE DOSE TIME
MAY LEAD TO DOSING ERRORS. To reduce operating time, select a pump with a
higher output or use a stronger solution strength.
3. Calculate the Pump Operating Time Percentage.
Reference the chart to find the pump’s maximum operating time for the formula below.
Pump Operating Time (sec.) x 100 = Pump Operating Time Percentage
Maximum Pump Operating Time (sec.)**
** Value can only be 1, 5, 10, 20, or 60.
Seconds Mode MAXIMUM Pump Operating
Time in Seconds
1 SECON 1.0
5 SECON S 5.0
10 SECON S 10.0
20 SECON S 20.0
60 SECON S 60.0
PROGRAMMING
SECONDS MODE

16 S10P Series www.stenner.com
60 seconds
Mode 50%
50%
KeYPAd LocKed
PROGRAMMING
SECONDS MODE continued
4. Program the Pump Operating Mode and the Pump Operating Time Percentage.
Unlock the Keypad
Press and simultaneously and hold for 5 seconds to unlock the keypad.
Pump Operating Mode
First, press and continue to hold , then press or ; when the display
shows 1, 5, 10, 20 or 60 SECON S, release both buttons to select based on the
pump operating time determined in #2. The operating mode is now set.
Pump Operating Time Percentage
The pump operating time can be set from 10% to 100% in 1% increments. First,
press and continue to hold , then press or to adjust the pump
operating time percentage determined in #3. When the display shows the desired
percent, release both buttons to select. The percentage is now set.
For example, if the pump is set in the 60 se onds mode and the setting is 50%, the pump will run for
30 se onds when it re eives a signal from the water meter.
MODE

%

Example of control panel set for 50% of 60 seconds.
MODE
%
Example of control panel with keypad locked.
60 seconds
Mode

17
US and Canada 800.683.2378, International 904.641.1666 S10P Series
PROGRAMMING
AUXILIARY MODE
The host device must have the ability to interface with the pump via a 12-24VAC/V C
signal. For typical water softener installation, the controller provides the ability to program
the amount of water that passes through the water softener in gallons per signal (referred
to as Water Volume per Signal in 2a below) and the duration of the signal in seconds
(referred to as Water Softener Chemical Feed uration in 2b below).
Refer to the specific water softener manual for instructions on how to program the settings
and make the signal connections to the metering pump.
1. etermine the desired water volume (in gallons) that will pass through the water
softener to require the (water softener) controller to send a signal to the metering
pump (e.g. at every gallon).
NOTE: Smaller water volume between signals generally allows for more even
chemical dispersion.
2. Calculate the Water Softener Chemical Feed Duration in Seconds.
The water softener chemical feed duration (in seconds) is the programmed amount of
time that the (water softener) controller is continually activating the metering pump
(to dispense chemical).
a. Max System Flow Rate (gpm) = Signals Per Minute
Water Volume per Signal (gallons per signal)
b. 60 Seconds
Signals Per Minute =Water Softener Chemical Feed Duration (sec.)
IF THE ACTUAL SYSTEM FLOW RATE EXCEEDS THE MAXIMUM
SYSTEM FLOW RATE VALUE USED IN THE CALCULATION IN 2a; THE AVAILABLE
WATER SOFTENER CHEMICAL FEED DURATION WILL BE REDUCED AND CAN LEAD
TO DOSING ERRORS.

18 S10P Series www.stenner.com
20%
20%
KeYPAd LocKed
3. Calculate the Pump Speed Percentage.
Metering Pump Output Requirement (gpd) x 100 = Pump Speed Percentage
Metering Pump Maximum Output (gpd)
4. Program the Pump Operating Mode and the Pump Speed Percentage.
Unlock the Keypad
Press and simultaneously and hold for 5 seconds to unlock the keypad.
Pump Operating Mode
First, press and continue to hold , then press or to scroll through the
modes of operation. When the display shows AUXILIARY, release both buttons to select.
The operating mode is now set.
Pump Speed Percentage
The pump speed can be programmed from 10% to 100% in 1% increments. First, press
and continue to hold , then press or to adjust the speed percentage
determined in #3. When the display shows the desired percent, release both buttons to
select. The percentage is now set.
MODE
Example of control panel with the pump speed set for 20%.
MODE 
%
%
Example of control panel with keypad locked.
AUXILIARY
Mode
AUXILIARY
Mode
PROGRAMMING
AUXILIARY MODE continued

19
US and Canada 800.683.2378, International 904.641.1666 S10P Series
10%
KeYPAd LocKed
PROGRAMMING
FLOW SWITCH MODE
1. Calculate the Pump Speed Percentage Setting.
Metering Pump Output Requirement (gpd) x 100 = Pump Speed Percentage Setting
Metering Pump Maximum Output (gpd)
2. Program the Pump Operating Mode and the Pump Speed Percentage.
Unlock the Keypad
Press and simultaneously and hold for 5 seconds to unlock the keypad.
Pump Operating Mode
First, press and continue to hold , then press or to scroll through
the modes of operation. When the display shows FLOW SWITCH, release both buttons to
select. The operating mode is now set.
Pump Speed Percentage
The pump speed can be programmed from 10% to 100% in 1% increments. First,
press and continue to hold , then press or to adjust the speed
percentage determined in #1. When the display shows the desired percent, release
both buttons to select. The percentage is now set.
10%
MODE %

Example of control panel set for 10% in Flow switch mode.
MODE
%
Example of control panel with keypad locked.
FLoW sWITcH
Mode
FLoW sWITcH
Mode

20 S10P Series www.stenner.com
EXCEEDING MAXIMUM SYSTEM FLOW RATE OF 14 GPM IN
10 PPG DOSING MODE MAY LEAD TO DOSING ERRORS.
1. Calculate the Pump Output Percentage Setting.
Metering Pump Output Requirement (gpd) x 100 = Pump Output Percentage Setting
Metering Pump Maximum Output (gpd)
2. Program the Pump Operating Mode and the Pump Output Percentage.
Unlock the Keypad
Press and simultaneously and hold for 5 seconds to unlock the keypad.
Pump Operating Mode
First, press and continue to hold , then press or to scroll through
the modes of operation. When the display shows 10 PPG, release both buttons to select.
The operating mode is now set.
Pump Output Percentage
The pump output can be programmed from 50% to 100% in 5% increments. First,
press and continue to hold , then press or to adjust the output
percentage determined in #1. When the display shows the desired percent, release
both buttons to select. The percentage is now set.
MODE %

MODE
%
50%
Example of control panel set for 50% in 10 PPG OSING mode.
Example of control panel with keypad locked.
50%
KeYPAd LocKed
PROGRAMMING
10 PPG MODE
10 PPG
Mode
10 PPG
Mode