STIEBEL ELTRON DHF 13 C-AU User manual

OPERATING AND INSTALLATION
Hydraulically controlled instantaneous water heater
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CONTENTS | SPECIAL INFORMATION
SPECIAL INFORMATION
OPERATION
1. General information �����������������������������������������2
1.1 Safety instructions����������������������������������������������� 2
1.2 Other symbols in this documentation ����������������������� 2
1.3 Units of measurement ������������������������������������������ 2
2. Safety����������������������������������������������������������3
2.1 Intended use������������������������������������������������������ 3
2.2 General safety instructions ������������������������������������ 3
2.3 CE designation ��������������������������������������������������� 3
2.4 Test symbols ������������������������������������������������������ 3
3. Appliance description ���������������������������������������3
4. Settings �������������������������������������������������������3
4.1 Recommended tap/valve settings ���������������������������� 4
5. Cleaning, care and maintenance ���������������������������4
6. Troubleshooting ����������������������������������������������4
INSTALLATION
7. Safety����������������������������������������������������������5
7.1 General safety instructions ������������������������������������ 5
7.2 Instructions, standards and regulations �������������������� 5
8. Appliance description ���������������������������������������5
8.1 Standard delivery ����������������������������������������������� 5
9. Preparations ��������������������������������������������������5
9.1 Installation site��������������������������������������������������� 5
9.2 Water installation������������������������������������������������ 5
10. Installation����������������������������������������������������6
10.1 Standard installation�������������������������������������������� 6
10.2 Alternative installation methods������������������������������ 8
10.3 Completing the installation������������������������������������ 8
11. Commissioning �����������������������������������������������9
11.1 Initial start-up���������������������������������������������������� 9
11.2 Recommissioning������������������������������������������������ 9
12. Shutting down the system ����������������������������������9
13. Troubleshooting �������������������������������������������� 10
14. Maintenance ������������������������������������������������ 10
15. Specification ������������������������������������������������ 11
15.1 Dimensions and connections��������������������������������� 11
15.2 Wiring diagram ������������������������������������������������� 11
15.3 DHW output������������������������������������������������������ 11
15.4 Pressure drop ��������������������������������������������������� 11
15.5 Data table �������������������������������������������������������� 12
WARRANTY
ENVIRONMENT AND RECYCLING
SPECIAL INFORMATION
- The appliance may be used by children aged 8
and up and persons with reduced physical, sen-
sory or mental capabilities or a lack of experience
and know-how, provided that they are supervised
or they have been instructed on how to use the
appliance safely and have understood the result-
ing risks. Children must never play with the ap-
pliance. Children must never clean the appliance
or perform user maintenance unless they are
supervised.
- Ensure the appliance can be separated from the
power supply by an isolator that disconnects all
poles with at least 3mm contact separation.
- Secure the appliance as described in chapter "In-
stallation/ Installation".
- Observe the maximum permissible pressure (see
chapter "Specification/ Data table").
- Drain the appliance as described in chapter "In-
stallation/ Maintenance/ Draining the appliance".

OPERATION
General information
ENGLISH
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OPERATION
1. General information
The chapters "Special Information" and "Operation" are intended
for both the user and qualified contractors.
The chapter "Installation" is intended for qualified contractors.
Note
Read these instructions carefully before using the appli-
ance and retain them for future reference.
Pass on the instructions to a new user if required.
1.1 Safety instructions
1.1.1 Structure of safety instructions
!
KEYWORD Type of risk
Here, possible consequences are listed that may result
from failure to observe the safety instructions.
 Steps to prevent the risk are listed.
1.1.2 Symbols, type of risk
Symbol Type of risk
Injury
Electrocution
Burns
(burns, scalding)
1.1.3 Keywords
KEYWORD Meaning
DANGER Failure to observe this information will result in serious
injury or death.
WARNING Failure to observe this information may result in serious
injury or death.
CAUTION Failure to observe this information may result in non-seri-
ous or minor injury.
1.2 Other symbols in this documentation
Note
General information is identified by the symbol shown
on the left.
 Read these texts carefully.
Symbol Meaning
Material losses
(appliance damage, consequential losses and environmen-
tal pollution)
Appliance disposal
 This symbol indicates that you have to do something. The ac-
tion you need to take is described step by step.
1.3 Units of measurement
Note
All measurements are given in mm unless stated oth-
erwise.
!
!

OPERATION
Safety
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2. Safety
2.1 Intended use
This appliance is intended for domestic use. It can be used safely
by untrained persons. The appliance can also be used in a non-do-
mestic environment, e.g. in a small business, as long as it is used
in the same way.
This pressure appliance is designed to heat DHW. The appliance
can supply one or more draw-off points.
Any other use beyond that described shall be deemed inappropri-
ate. Observation of these instructions and of instructions for any
accessories used is also part of the correct use of this appliance.
2.2 General safety instructions
CAUTION Burns
During operation, the tap can reach temperatures in ex-
cess of 60 °C.
There is a risk of scalding at outlet temperatures in ex-
cess of 43 °C.
!
WARNING Injury
The appliance may be used by children aged8 and up and
persons with reduced physical, sensory or mental capa-
bilities or a lack of experience and know-how, provided
that they are supervised or they have been instructed on
how to use the appliance safely and have understood
the resulting risks. Children must never play with the
appliance. Children must never clean the appliance or
perform user maintenance unless they are supervised.
!
Material losses
Protect the appliance and its tap against frost.
2.3 CE designation
The CE designation shows that the appliance meets all essential
requirements according to the:
- Low Voltage Directive
- Electromagnetic Compatibility Directive
-
The maximum permissible mains impedance is indicated in
chapter "Specification".
2.4 Test symbols
See type plate on the appliance
Information for Australia/New Zealand:
Installation complies with standard AS/NZS 3500.4.
3. Appliance description
The hydraulically controlled instantaneous water heater heats
water as it flows through the appliance. When a tap is opened,
the heating output starts automatically as soon as the start-up vol-
ume has been exceeded (see chapter "Specification / Data table").
Adjust the DHW flow rate and temperature by mixing it with cold
water at the tap.
You can choose between 2 output stages. In addition, 2 output
stages are controlled hydraulically depending on the flow rate.
The flow rate controller compensates for pressure fluctuations,
thereby ensuring largely stable temperatures. The controller limits
the throughput, thereby ensuring an adequate increase in the
DHW temperature at all times.
Heating system
The tubular heater heating system has a pressure-tested copper
cylinder. The heating system is suitable for soft water areas (for
application range, see chapter "Specification / Data table").
4. Settings
D0000042703
1 2
1 Low power
This setting is suitable, for example, for washing your hands.
At low flow rates, half the heating output is applied.
2 Full power
This setting is suitable, for example, for baths, showers and
washing up. At low flow rates, half the heating output is ap-
plied; at higher flow rates, the full heating output.
 Switch the output selector to the required position.
For start volumes, see chapter "Specification/ Data table/ On".

OPERATION
Cleaning, care and maintenance
ENGLISH
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4.1 Recommended tap/valve settings
Note
If the outlet temperature is not high enough when the
draw-off valve is fully open at full power, then more water
is flowing through the appliance than can be heated by
the heating system (appliance is at its output limit).
 Reduce the water volume at the draw-off valve.
Low draw-off rate = high outlet temperature
High draw-off rate = low outlet temperature
Recommended settings when using thermostatic valve
 Set the output selector to full power.
Twin lever tap
Output stage Application range
Low power Washbasin
Full power Bath, shower, sink
 Add cold water if the temperature is too high when the tap is
fully open.
Mono lever mixer
Output stage Application range
Full power All
 Turn the tap lever to the highest temperature.
 Fully open the tap.
 Increase the outlet temperature by closing the tap slowly.
 Reduce the outlet temperature by adding cold water or open-
ing the tap further, if possible.
Following an interruption of the water supply
!
Material losses
Following an interruption in the water supply, the appli-
ance must be recommissioned by carrying out the fol-
lowing steps, in order to prevent damage to the tubular
heater heating system.
 Disconnect the appliance from the power supply by
removing the fuses/tripping the MCBs.
 Open the tap for one minute until the appliance and
its upstream cold water inlet line are free of air.
 Switch the mains power back ON again.
5. Cleaning, care and maintenance
 Never use abrasive or corrosive cleaning agents. A damp
cloth is sufficient for cleaning the appliance.
 Check the taps regularly. Limescale deposits at the spouts
can be removed using commercially available descaling
agents.
6. Troubleshooting
Problem Cause Remedy
The appliance will not
start despite the DHW
valve being fully open.
There is no power. Check the fuses/MCBs in
your fuse box/distribu-
tion panel.
The flow rate is too low
for switching on the
heating output. The
aerator in the tap or the
shower head is scaled up
or contaminated.
Clean and/or descale the
aerator or shower head.
If you cannot remedy the fault, notify your qualified contractor.
To facilitate and speed up your enquiry, please provide the serial
number from the type plate (000000-0000-00000):
Nr.: 000000-0000-00000
D0000042704

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INSTALLATION
Safety
INSTALLATION
7. Safety
Only a qualified contractor should carry out installation, commis-
sioning, maintenance and repair of the appliance.
7.1 General safety instructions
We guarantee trouble-free function and operational reliability only
if original accessories and spare parts intended for the appliance
are used.
!
Material losses
Observe the maximum inlet temperature. Higher tem-
peratures may damage the appliance. You can limit the
maximum inlet temperature by installing a central ther-
mostatic valve.
7.2 Instructions, standards and regulations
Note
Observe all applicable national and regional regulations
and instructions.
Protection rating IP 24 (splashproof) can only be guaranteed with
a correctly fitted cable grommet.
8. Appliance description
8.1 Standard delivery
The following are delivered with the appliance:
- Wall mounting bracket
- Installation template (in the centre section of these
instructions)
- 2 extensions
- 2 caps
- 2 tees
- 2 plugs
- 8 flat gaskets
- Strainer
- Plastic profile washer
- 2 cover guides (for installation on finished walls)
9. Preparations
9.1 Installation site
!
Material losses
Install the appliance in a room free from the risk of frost.
 Always install the appliance vertically near the draw-off
point.
The appliance is suitable for undersink and oversink installations.
Note
 Mount the appliance on the wall. The wall must have
a sufficient load-bearing capacity.
Undersink installation
D0000042705
1
2
1 Cold water inlet
2 DHW outlet
Oversink installation
D0000042706
12
1 Cold water inlet
2 DHW outlet
9.2 Water installation
- Never operate with preheated water.
- A safety valve is not required.
 Flush the water line thoroughly.
 Ensure that the flow rate (see chapter "Specification/ Data
table", On) for switching on the appliance is achieved. In-
crease the mains water pressure if the required flow rate is
not achieved with the draw-off valve fully opened.
Taps/valves
Use appropriate pressure taps. Open taps are not permitted.

ENGLISH
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INSTALLATION
Installation
Thermostatic pressure valves must be suitable for hydraulically
controlled instantaneous water heaters.
Permissible water pipe materials
- Cold water inlet pipe:
Galvanised steel pipe, stainless steel pipe, copper pipe or
plastic pipe
!
Material losses
If you use plastic pipework in the cold water inlet line,
you must observe the following condition:
 Install a metal pipe approx. 1 m in length at the ap-
pliance cold water connection. Then you can install
the plastic pipework.
- DHW outlet pipe:
Stainless steel pipe or copper pipe
!
Material losses
The instantaneous water heater is unsuitable for installa-
tion with plastic pipework in the DHW outlet line.
10. Installation
10.1 Standard installation
- Electrical connection from below, installation on unfinished
walls
- Water connection, installation on finished walls
For further installation options, see chapter "Installation alter-
natives":
- Water installation on unfinished walls
- Power cable for finished walls
Opening the appliance
compact contr o l
compact contr
26�02�02�0396
 Turn the cap to the left and pull it forwards to remove it.
 Undo the screw.
 Swing open the appliance cover.
Preparing the power cable
160
≥ 30
26�02�02�0887
Making the water connection
!
Material losses
Carry out all water connection and installation work in
accordance with regulations.
D0000041720
 Remove the caps from the tees.
 Fit the plugs and the extensions with gaskets at the tees.
D0000043188
 Fit the strainer and the plastic profile washer in the tee for
the cold water inlet.
!
Damage to the appliance and environment
The strainer must be fitted for the appliance to function.
 When replacing the appliance, check that the strain-
er is present.
D0000043189
 Remove the transport protection plugs from the appliance
connections.
 Screw the pre-assembled parts with flat gaskets to the cold
water and DHW pipes of the appliance.

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INSTALLATION
Installation
 Fit the cold water inlet pipe and the DHW outlet pipe from
the pipework with flat gaskets to the extensions from the
appliance.
Fitting wall mounting bracket and appliance
26�02�02�0398
3
2
1
1 Wall mounting bracket
2 Threaded stud
3 Threaded bush
 Detach the wall mounting bracket from the appliance.
 Mark out the drill holes with the installation template (in the
centre section of these instructions). If the appliance is to be
installed with water connections on finished walls, also mark
out a fixing hole in the lower part of the template.
 Drill the holes and secure the wall mounting bracket with
2screws and 2rawl plugs (screws and rawl plugs are not
part of the standard delivery).
 Mount the wall mounting bracket.
 Mount the appliance on the threaded stud.
 Press the back panel firmly into place and secure it with the
threaded bush. You can compensate for a tile offset with the
nut on the threaded stud.
Installation with offset tiles
≤12
≥100
2
1
D0000043272
1 Minimum contact area of the appliance
2 Maximum tile offset
 Adjust the wall clearance with the nut on the threaded stud.
Press the back panel firmly into place and secure it with the
threaded stud.
Fitting the cable grommet
1
D0000042709
1 Cable grommet
 Fit the cable grommet.
Making the electrical connection
WARNING Electrocution
Carry out all electrical connection and installation work
in accordance with relevant regulations.
WARNING Electrocution
Connection to the power supply is only permissible in the
form of a permanent connection in conjunction with the
cable grommet. Ensure the appliance can be separated
from the power supply by an isolator that disconnects all
poles with at least 3mm contact separation.
WARNING Electrocution
Ensure that the appliance is earthed.
!
Material losses
Observe the type plate. The specified voltage must match
the mains voltage.
 Connect the power cable to the mains terminal (see chapter
"Specification/ Wiring diagram").

DHF 13 C-AU, DHF 15 C-AU
Template

398 mm
383 mm

D0000043269
398 mm
383 mm

ENGLISH
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INSTALLATION
Installation
Fitting the sealing elements for the appliance cover
3
2
D0000043191
1
1 Openings
2 Cover guides
3 Lower fixing screw
!
Material losses
If you cut open the wrong knock-out in the appliance
cover by mistake, you must use a new appliance cover.
 Secure the back panel with an additional screw at the
bottom.
 Secure the connecting pipes of the tap/valve to the appliance.
 Cleanly cut out the openings in the appliance cover. If neces-
sary, use a file.
 Click the cover guides into place in the pipe apertures.
10.2 Alternative installation methods
10.2.1 Water installation on unfinished walls
26�02�02�0798
 Seal and screw in the twin connectors (not included in stand-
ard delivery).
D0000041724
2
3
1
3
1 Tee for cold water
2 Tee for domestic hot water
3 Cover
 Fit the water connections.
D0000043190
 Fit the strainer and the plastic profile washer in the tee for
the cold water inlet.
!
Damage to the appliance and environment
The strainer must be fitted for the appliance to function.
 When replacing the appliance, check that the strain-
er is present.
 Screw the connection pipes from the appliance to the tee.
10.2.2 Power cable for finished walls
!
Material losses
If you cut open the wrong knock-out in the appliance
cover by mistake, you must use a new appliance cover.
 Cleanly cut or break out the required opening in the appli-
ance cover (for positions, see chapter "Specification/ Dimen-
sions and connections"). If necessary, use a file.
 Route the power cable through the cable grommet and con-
nect it to the mains terminal.
10.3 Completing the installation
 Open the shut-off valve in the cold water inlet line.

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INSTALLATION
Commissioning
11. Commissioning
WARNING Electrocution
Commissioning may only be carried out by a qualified
contractor in accordance with safety regulations.
11.1 Initial start-up
compact contr ol
compact contr ol
26�02�02�0452
 Open and close all connected draw-off valves several times,
until all air has been vented from the pipework and the
appliance.
 Carry out a tightness check.
 Fit the appliance cover. Check that the appliance cover is
seated correctly.
 Secure the appliance cover with a screw.
 Insert the cap and turn it clockwise as far as it will go.
 Latch the output selector into place. To do this, turn it fully
clockwise and anti-clockwise.
 Switch the mains power ON.
 Check the function of the appliance.
 Remove the protective foil from the control fascia.
Appliance handover
 Explain the appliance function to users and familiarise them
with its operation.
 Make users aware of potential dangers, especially the risk of
scalding.
 Hand over these instructions.
11.2 Recommissioning
Vent the appliance and the cold water inlet line (see chapter "Set-
tings").
See chapter "Commissioning/ Initial start-up".
12. Shutting down the system
 Isolate all poles of the appliance from the power supply.
 Drain the appliance (see chapter "Maintenance").

ENGLISH
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INSTALLATION
Troubleshooting
13. Troubleshooting
Fault Cause Remedy
No hot water. The fuse/MCB in the fuse box has blown/responded. Check the fuses/MCBs in your fuse box/distribution
panel.
The heating system is faulty. Replace the tubular heater heating system.
The appliance does not start. The mains water pressure is too low. Descale/ clean the connected aerator/ shower head.
The strainer in the cold water inlet is blocked. Clean the strainer in the water inlet.
The differential pressure switch (MRC control valve)
with flow meter does not activate, even though the
DHW valve is fully open.
The start-up volume required to start heating output
has not been reached (see chapter "Specification/
Data table").
Clean the strainer in the water inlet.
The appliance does not supply hot water; the differ-
ential pressure switch has activated audibly.
The high limit safety cut-out has switched the appli-
ance off for safety reasons. The appliance does not
heat up.
Check the cold water inlet temperature and reduce it
if necessary.
The MRC control valve has a contact fault. Check the function of the control valve and replace it
if necessary.
Flush the heating system and avoid overheating it
while doing so.
Activate the safety pressure limiter at flow pressure
by firmly pressing the reset button.
The heater is scaled up. Replace the heater.
14. Maintenance
WARNING Electrocution
Before any work on the appliance, disconnect all poles
from the power supply.
Draining the appliance
You can drain the appliance for maintenance work.
WARNING Burns
Hot water may escape when draining the appliance.
 Close the shut-off valve in the cold water inlet line.
 Open all draw-off valves.
 Undo the water connections on the appliance.
 Store the dismantled appliance in a room free from the risk
of frost, as water residues remaining inside the appliance can
freeze and cause damage.
Cleaning the strainer
A strainer is located in the tee from the cold water inlet pipe. In
case of contamination, you can remove this strainer and clean it.
D0000043188
 Remove the plastic profile washer and the strainer and clean
the components.
 Fit the strainer and the plastic profile washer.

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INSTALLATION
Specication
15. Specification
15.1 Dimensions and connections
17
30
67
320 15
370
398
140
220
≤12
35
130
100
141
c01
c06
32
b02
383
D0000043273
b02 Entry electrical cables I
c01 Cold water inlet Male thread G 1/2 A
c06 DHW outlet Male thread G 1/2 A
Alternative connection options
17
30
67
35
b02
b03
D0000043275
b02 Entry electrical cables I
b03 Entry electrical cables II
15.2 Wiring diagram
3/PE ~ 400 V
T
Q
L
LL
LI>
L
PE L
3
3’
2
2’
1
1’
85�02�02�0007
15.3 DHW output
DHW output is subject to the mains voltage, the appliance's con-
nected load and the cold water inlet temperature. The rated volt-
age and rated output can be found on the type plate (see chapter
"Troubleshooting").
Connected load in kW 38 °C DHW output in l/min.
Rated voltage Cold water inlet temperature
400 V 5°C 10°C 15°C 20°C
13.2 5.7 6.7 8.2 10.5
15.0 6.5 7.7 9.3 11.9
Connected load in kW 50 °C DHW output in l/min.
Rated voltage Cold water inlet temperature
400 V 5°C 10°C 15°C 20°C
13.2 4.2 4.7 5.4 6.3
15.0 4.8 5.4 6.1 7.1
15.4 Pressure drop
Taps/valves
Pressure drop at taps at flow rate of 10 l/min
Mono lever mixer tap, approx. MPa 0.04 - 0.08
Thermostatic valve, approx. MPa 0.03 - 0.05
Hand shower, approx. MPa 0.03 - 0.15
Sizing the pipework
When calculating the size of the pipework, a pressure drop for the
appliance of 0.1MPa is recommended.

ENGLISH
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INSTALLATION
Specication
15.5 Data table
DHF 13 C-AU DHF 15 C-AU
222214 233985
Electrical data
Rated voltage V400 400
Rated output 400 V stage I max. kW 6.6 7.5
Rated output 400 V stage II min. kW 6.6 7.5
Rated output 400 V stage II max. kW 13.2 15
Rated current A19.5 21.7
Fuse/MCB rating A20 25
Phases 3/PE 3/PE
Frequency Hz 50/60 50/60
Connections
Water connection G 1/2 A G 1/2 A
Total alkaline earths mol/m³ 2.5 2.5
Total hardness (H2O) Degree d 14 14
Hardness range 2 (average
hardness)
2 (average
hardness)
Application limits
Max. permissible pressure MPa 1 1
Values
Max. permissible inlet temperature °C 30 30
ON 1st stage l/min >3.0 <30
ON 2nd stage l/min >4.5 <4.5
Pressure drop at flow rate MPa 0.055 0.055
Flow rate for pressure drop l/min 4.5 4.5
DHW delivery l/min 6.7 7.3
Δϑon delivery K28 28
Hydraulic data
Nominal capacity l0.6 0.6
Versions
Safety category 1 1
Pressure vessel material Copper Copper
Heating system Tubular heater Tubular heater
Cover and back panel Plastic Plastic
Colour white white
IP rating IP24 IP24
Dimensions
Height mm 370 370
Width mm 220 220
Depth mm 130 130
Weights
Weight kg 4.1 4.1

14 | DHF C-AU www.stiebel-eltron.com
WARRANTY | ENVIRONMENT AND RECYCLING
WARRANTY
ENVIRONMENT AND RECYCLING
Warranty
The warranty conditions of our German companies do not
apply to appliances acquired outside of Germany. In countries
where our subsidiaries sell our products, it is increasingly the
case that warranties can only be issued by those subsidiaries.
Such warranties are only granted if the subsidiary has issued
its own terms of warranty. No other warranty will be granted.
We shall not provide any warranty for appliances acquired in
countries where we have no subsidiary to sell our products.
This will not aect warranties issued by any importers.
Environment and recycling
We would ask you to help protect the environment. After use,
dispose of the various materials in accordance with national
regulations.
Stiebel Eltron Warranty for Water Heaters – Models DHFCAU
Who gives the warranty
1. The warranty is given by Stiebel Eltron (Aust) Pty Ltd
(A.B.N. 82066271083) of Unit 4/8 Rocklea Drive, Port Mel-
bourne, Victoria, 3207 ("we", "us" or "our").
The warranty
2. This warranty applies to Stiebel Eltron Water Heaters –
Models DHF13CAU and DHF15CAU (the "unit") manu-
factured after 1 March 2014.
3. Subject to the warranty exclusions we will repair or re-
place, at our absolute discretion, a faulty component in
your unit free of charge if it fails to operate in accordance
with its specifications during the warranty period.
4. If we repair or replace a faulty component to your unit
under this warranty, the warranty period is not extended
from the time of the repair or replacement.
5. The warranty period commences on the date of completion
of the installation of the unit. Where the date of completion
of installation is not known, then the warranty period will
commence 2 months after the date of manufacture.
6. The warranty period for a unit used for domestic purposes
is shown in the table below. Domestic purposes means
that the unit is used in a domestic dwelling.
Component Warranty period
All components 5 years from the date of completion of the installa-
tion of the unit.
7. The warranty period for a unit used for commercial pur-
poses is shown in the table below. Commercial purposes
means that the unit is used for a non-domestic purpose
and includes but is not limited to being used in a motel,
hotel, mining camp or nursing home.
Component Warranty period
All components 1 year from the date of completion of the installa-
tion of the unit.
Your entitlement to make a warranty claim
8. You are entitled to make a warranty claim if:
8.1. you own the unit or if you have the owner's consent to rep-
resent the owner of the unit;
8.2. you contact us within a reasonable time of discovering the
problem with the unit; How you make a warranty claim
9. To make a warranty claim you must provide us with the
following information:
9.1. The model number of the unit;
9.2. A description of the problem with the unit;
9.3. The name, address and contact details (such as phone
number and e-mail address) of the owner;
9.4. The address where the unit is installed and the location
(e.g. in laundry);
9.5. The serial number of the unit;
9.6. The date of purchase of the unit and the name of the seller
of the unit;
9.7. The date of installation of the unit;
9.8. A copy of the certificate of compliance when the unit was
installed.
10. The contact details for you to make your warranty claim
are:
Name: Stiebel Eltron (Aust) Pty Ltd
Address: Unit 4, 8 Rocklea Drive, Port Melbourne, Victo-
ria, 3207
Telephone: [phone] (8.00am to 5.00pm AEST
Monday to Friday)
Contact person: Customer Service Representative
E-mail: [e-mail]
Warranty exclusions
12. We may reject your warranty claim if:
12.1. The unit was not installed by registered and qualified
tradespeople.
12.2. The unit was not installed and commissioned:
a) in Australia;
b) in accordance with the Operating and Installation
Guide; and
c) in accordance with the relevant statutory and local
requirements of the State or Territory in which the unit
is installed.

ENGLISH
www.stiebel-eltron.com DHF C-AU| 15
WARRANTY | ENVIRONMENT AND RECYCLING
12.3. The unit has not been operated or maintained in accord-
ance with the Operating and Installation Guide.
12.4. The unit does not bear its original Serial Number or Rating
Label.
12.5. The unit was damaged by any or any combination of the
following:
a) normal fair wear and tear;
b) connection to an incorrect water supply;
c) connection to water from a bore, dam or swimming
pool;
d) connection to an incorrect power supply;
e) connection to faulty equipment, such as damaged
valves;
f) foreign matter in the water supply, such as sludge or
sediment;
g) corrosive elements in the water supply;
h) accidental damage;
i) act of God, including damage by flood, storm, fire,
lightning strike and the like;
j) excessive water pressure, negative water pressure (par-
tial vacuum) or water pressure pulsation.
12.6. The unit was damaged before it was installed e.g. it was
damaged in transit.
12.7. An unauthorised person has modified, serviced, repaired
or attempted to repair the unit without our consent.
12.8. Non genuine parts other than those manufactured or ap-
proved by us have been used on the unit.
13. We may charge you:
13.1. for any additional transport costs if the unit is installed
more than 30 kilometres from our closest authorised ser-
vice technician.
13.2. for the extra time it takes our authorised service technician
to access the unit for inspection and testing if it is not sited
in accordance with the Operating and Installation Guide
and not readily accessible for inspection.
13.3. for any extra costs of our authorised service technician to
make the unit safe for inspection.
14. You must ensure that access to the unit by our authorised
service technician is safe and free from obstruction.
15. Our authorised service technician may refuse to inspect
and test the unit until you provide safe and free access to
it, at your own cost.
16. If we reject your warranty claim in accordance with clause
12, we may charge you for our authorised service techni-
cian's labour costs to inspect and test the unit.
17. In order to properly test the unit we may remove it to an-
other location for testing.
Australian Consumer Law
18. Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensa-
tion for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or re-
placed if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
19. The Stiebel Eltron warranty for the unit is in addition to any
rights and remedies you may have under the Australian
Consumer Law.



Deutschland
STIEBEL ELTRON GmbH & Co. KG
Dr.-Stiebel-Straße 33 | 37603 Holzminden
Tel. [phone] | Fax [phone]
[email protected]
www.stiebel-eltron.de
Verkauf Tel. [phone] | Fax [phone] | [e-mail]
Kundendienst Tel. [phone] | Fax [phone] | kund[email protected]
Ersatzteilverkauf Tel. [phone] | Fax [phone] | [e-mail]
Irrtum und technische Änderungen vorbehalten! | Subject to errors and technical changes! | Sous réserve
d‘erreurs et de modifications techniques! | Onder voorbehoud van ver
g
issin
g
en en technische wi
j
zi
g
in
g
en! |
Salvo error o modificación técnica! | Excepto erro ou alteração técnica | Zastrzeżone zmian
y
techniczne i
ewentualne błęd
y
| Om
y
l
y
a technické změn
y
j
sou v
y
hrazen
y
! | A muszaki változtatások és tévedések
j
o
g
át
fenntartjuk! | Отсутствие ошибок не гарантируется. Возможны технические изменения. | Ch
y
b
y
a
technické zmeny sú vyhradené! Stand 8870
Australia
STIEBEL ELTRON Australia Pty. Ltd.
4/8 Rocklea Drive | Port Melbourne VIC 3207
Tel. [phone] | Fax [phone]
[email protected]
www.stiebel.com.au
Austria
STIEBEL ELTRON Ges.m.b.H.
Eferdinger Str. 73 | 4600 Wels
Tel. [phone] | Fax [phone]
[email protected]
www.stiebel-eltron.at
Belgium
STIEBEL ELTRON bvba/sprl
't Hofveld 6 - D1 | 1702 Groot-Bijgaarden
Tel. [phone] | Fax [phone]
[email protected]
www.stiebel-eltron.be
China
Stiebel Eltron (Guangzhou) Technology
Development Co., Ltd.
Rm 102, F1, Yingbin-Yihao Mansion, No. 1
Yingbin Road
Panyu District | 511431 Guangzhou
Tel. [phone] | Fax [phone]
[email protected]
www.stiebeleltron.cn
Czech Republic
STIEBEL ELTRON spol. s r.o.
K Hájům 946 | 155 00 Praha 5 - Stodůlky
Tel. [phone] | Fax [phone]
[email protected]
www.stiebel-eltron.cz
Denmark
Pettinaroli A/S
Mandal Allé 21 | 5500 Middelfart
Tel. [phone] | Fax [phone]
[email protected]
www.stiebel-eltron.dk
Finland
STIEBEL ELTRON OY
Kapinakuja 1 | 04600 Mäntsälä
Tel. [phone]
[email protected]
www.stiebel-eltron.fi
France
STIEBEL ELTRON SAS
7-9, rue des Selliers
B.P 85107 | 57073 Metz-Cédex 3
Tel. [phone] | Fax [phone]
[email protected]
www.stiebel-eltron.fr
Hungary
STIEBEL ELTRON Kft.
Gyár u. 2 | 2040 Budaörs
Tel. [phone] | Fax [phone]
[email protected]
www.stiebel-eltron.hu
Japan
NIHON STIEBEL Co. Ltd.
Kowa Kawasaki Nishiguchi Building 8F
66-2 Horikawa-Cho
Saiwai-Ku | 212-0013 Kawasaki
Tel. [phone] | Fax [phone]
[email protected]
www.nihonstiebel.co.jp
Netherlands
STIEBEL ELTRON Nederland B.V.
Daviottenweg 36 | 5222 BH 's-Hertogenbosch
Tel. [phone] | Fax [phone]
[email protected]
www.stiebel-eltron.nl
Poland
STIEBEL ELTRON Polska Sp. z o.o.
ul. Działkowa 2 | 02-234 Warszawa
Tel. [phone] | Fax [phone]
[email protected]
www.stiebel-eltron.pl
Russia
STIEBEL ELTRON LLC RUSSIA
Urzhumskaya street 4,
building 2 | 129343 Moscow
Tel. [phone] | Fax [phone]
[email protected]
www.stiebel-eltron.ru
Slovakia
TATRAMAT - ohrievače vody, s.r.o.
Hlavná 1 | 058 01 Poprad
Tel. [phone] | Fax [phone]
[email protected]
www.stiebel-eltron.sk
Switzerland
STIEBEL ELTRON AG
Industrie West
Gass 8 | 5242 Lupfig
Tel. [phone] | Fax [phone]
[email protected]
www.stiebel-eltron.ch
Thailand
STIEBEL ELTRON Asia Ltd.
469 Moo 2 Tambol Klong-Jik
Amphur Bangpa-In | 13160 Ayutthaya
Tel. [phone] | Fax [phone]
[email protected]
www.stiebeleltronasia.com
United Kingdom and Ireland
STIEBEL ELTRON UK Ltd.
Unit 12 Stadium Court
Stadium Road | CH62 3RP Bromborough
Tel. [phone] | Fax [phone]
[email protected]
www.stiebel-eltron.co.uk
United States of America
STIEBEL ELTRON, Inc.
17 West Street | 01088 West Hatfield MA
Tel. [phone] | Fax [phone]
[email protected]
www.stiebel-eltron-usa.com
A 313876-37836-8944 B 313875-37836-8943
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