Stirling SC-270S User manual
INSTRUCTION MANUAL
N13275
AFTER SALES SUPPORT
1300 886 649
AUS MODEL: SC-270S PRODUCT CODE: 48278 01/2015
Model Number SC-270S
Steam Mop with Detergent Dispenser
IM Version No: V1.1 Issue Date: 27 October 2014
2
Welcome
Congratulations on choosing to buy a Stirling®product.
All products brought to you by Stirling®are manufactured to the highest
standards of performance and safety and, as part of our philosophy of customer
service and satisfaction, are backed by our comprehensive 3 Year Warranty. We
hope you will enjoy using your purchase for many years to come.
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Steam Mop with Detergent Dispenser
Warranty Details
The product is guaranteed to be free from defects in workmanship and parts
for a period of 36 months from the date of purchase. Defects that occur
within this warranty period, under normal use and care, will be repaired,
replaced or refunded at our discretion, solely at our option with no charge for
parts and labour. The benefits conferred by this warranty are in addition
to all rights and remedies in respect of the product that the consumer
has under the Competition and Consumer Act 2010 and similar state and
territory laws.
Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for
a major failure and to compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure.
YEAR WARRANTY
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4
Contents
02 Welcome
03 Warranty Details
05 General Safety Instructions
08 Product Overview
09 Getting Started
12 Instructions
14 FAQs
18 Other Useful Information
23 Repair and Refurbished Goods or Parts Notice
5
General Safety Instructions
Read this manual thoroughly before first use, even if you are familiar with this
type of product. The safety precautions enclosed herein reduce the risk of fire,
electric shock and injury when correctly adhered to. Keep the manual in a safe
place for future reference, along with the completed warranty card, purchase
receipt and carton. If applicable, pass these instructions on to the next owner of
the appliance. Always follow basic safety precautions and accident prevention
measures when using an electrical appliance, including the following:
Electrical safety and cord handling
• Voltage: Make sure your outlet voltage and circuit frequency correspond to
the voltage stated on the product rating label and your wall socket is earthed.
• No immersion: To protect against fire and electric shock, do not immerse
the cord, plug or the appliance itself in water or other liquid, or expose the
electrical connections to water.
• Water: Keep the steam mop away from water; do not allow it to get wet. If the
product is wet, do not plug it into a wall socket or turn it on. Do not handle the
steam mop with wet hands.
• Power cord: Run the cord in such a way that there will be no risk of anyone
pulling it inadvertently or tripping over it. Do not pull or carry the appliance by
the cord; do not close a door on the cord. Do not kink, bend, squash, strain or
damage the power cord and protect it from sharp edges and heat. Do not let it
touch hot surfaces.
• Do not use if damaged: Check the appliance and cord before every use to
ensure that it is undamaged and safe to operate. Do not pick up or operate
the appliance if the power supply cord, plug or housing is damaged. Do not
use the appliance after it malfunctions or has been dropped or damaged in
any manner, or if it has been left outside or dropped into water.
• Damaged cord or plug: A damaged cord or plug must be replaced by the
manufacturer or a qualified person in order to avoid a hazard. In case of
damage, contact our after sales support centre for advice.
• Unattended: Unplug the product from the power outlet when it is not in use;
do not leave it unattended while plugged in.
• Disconnect: Unplug the product before changing accessories, moving or
cleaning it. Switch off the power at the outlet and then gently pull on the plug
to unplug it. Do not pull on the cord.
• RCD: Unless your home is already fitted with a residual current device, we
recommend installing a safety switch with a rated residual operating current
not exceeding 30mA to provide additional safety protection when using
electrical appliances. See your electrician for professional advice.
6
General Safety Instructions (Cont.)
Usage conditions and restrictions
• Household use only: This appliance is intended for household use only. Do
not use the product outdoors. Do not use steam for space heating purposes.
• Intended use: This product is intended for cleaning floors in a domestic
environment. Do not use it for anything other than its intended purpose, and
only use it as described in these operating instructions.
• Children: This appliance is not a toy; make sure children do not play with it.
Cleaning and user maintenance shall not be made by children unless they
are older than 8 and supervised. Keep the appliance and its cord out of reach
of children less than 8 years. Close attention is necessary when using the
product near children.
• Usage restriction: This appliance can be used by children aged from 8 years
and above and persons with reduced physical, sensory or mental capabilities
or lack of experience and knowledge IF they have been given supervision or
instruction concerning use of the appliance in a safe way and understand the
hazards involved.
• Accessories: Only use the appliance with the accessories provided by the
manufacturer. Improper installation and the use of accessory attachments not
recommended by the appliance manufacturer may result in fire, electric shock,
personal injury and/or damage to the unit.
Safe usage
• Changing accessories: Always unplug the device from the power point
before changing accessories.
• Water use: Fill the water tank only with tap water. In hard water areas, the use
of distilled or demineralised water is recommended as it will help prevent the
build-up of lime deposits.
• Other substances: Do not use aromatic or alcohol-based products or
descaling agents in the steam mop because these can damage the product.
• Do not block openings: Never stick any objects in the openings. Do not use
the device if the openings are blocked.
• Use with caution: When using the steam mop, watch out for third parties,
especially children.
• Pets: Do not use the product to clean pets. Keep pets out of the way when
using the steam mop.
• Do not direct steam at people, animals, plants and equipment containing
electrical components. Do not clean over floor electrical outlets.
7
General Safety Instructions (Cont.)
• Stairs: Use extra care when cleaning on stairs. Do not rest the appliance on
stairs when it is not in use.
• Enclosed space: Do not use the appliance in an enclosed space that is filled
with vapour given off by oil-based paint, petrol, paint thinner, some moth-
proofing substances, flammable dust, or other explosive or toxic fumes .
• Cleaning pads: Only use the steam mop with a cleaning pad attached.
• Do not incline: When operating, never turn the steam mop over or use while
on its side.
• This appliance is NOT suitable for use on the following surfaces:
Do not use on leather.
Do not use on synthetic fabrics, velvet or other delicate, steam-sensitive
materials.
Do not use on wax polished furniture or floors.
Do not use on unsealed timber floors. Test in an inconspicuous area or
check the care instructions from your flooring manufacturer.
• Polished/waxed floors: Use of the appliance on waxed (and on some
unwaxed) floors may diminish glossiness of the finish.
• Storage: After use, store the appliance indoors in a cool, dry place. Do not
store it with a wet mop still attached.
• Do not modify: Never remove parts (such as screws, etc.) from the appliance.
Otherwise, you may risk damaging the unit and voiding your warranty. In case
of damage or malfunction, contact our after sales support centre for advice.
• Repairs and service: All repairs and service work, including replacing
the power cord, may only be conducted by an authorised electrician. It is
hazardous for anyone other than a competent person to carry out any service
or repair operation that involves the removal of a cover which gives protection
against exposure to electrical parts.
CAUTION: HOT STEAM!
To avoid scalding and burns, take extra care when using the steam mop.
• The high temperatures generated by the steam mop can cause injuries and
burns. Avoid skin contact with the appliance during use.
• Never point the steam mop at persons, pets or plants, and only use it on
surfaces or objects that can withstand high temperatures.
• Do not open the filling aperture during use.
• After use, allow the steam mop sufficient time to cool before removing the
cleaning pad.
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Product Overview
1 Handle
2 Steam/Solution release trigger
3 Upper cord hook
4 Lower cord hook
5 Water tank
6 Hard water filter
7 Power cord
8 Detergent solution tank
9 On/Off button
10 Indicator lights
11 Detergent solution tank dial
12 Mop head
13 Shag pile cleaning pad
14 Carpet glider
15 Microfibre cleaning pad (x2)
16 Filler cup (not pictured)
1
86
5
9
9
11
12
13
14 15
10
2
3
4
7
9
Before first use
• Unpack the appliance and lay out the separate components.
• Keep all packaging materials until you have made sure your new steam mop is
undamaged and in good working order. Plastic wrapping can be a suffocation
hazard for babies and young children, so ensure all packaging materials are
out of their reach.
• Inspect the steam mop for visual damage such as misaligned or damaged
parts, damage to the main body and separate components. Unwind the cord
to its full length and inspect the cord and plug for damage. Do not use the
appliance if the appliance or its cord have been damaged or are not working
properly. In case of damage, contact our after sales support line for advice.
• Read this manual to familiarise yourself with all the parts and operating
principles of the steam mop. Pay particular attention to the safety instructions
on the previous pages.
• Before assembly, ensure the appliance is disconnected from the power supply.
Steam mop assembly
• Slot the handle into the top of the body of the steam mop (Fig. 1). You may
need to push the stud on the handle inwards to fully insert the handle.
IMPORTANT: Ensure the stud on the handle protrudes through the hole in the
housing on top of the steam mop.
• Slot the insert on the bottom of the steam mop's body into the connector
on the back of the mop head, making sure the mop head is the correct way
round (Fig. 2).
IMPORTANT: Ensure the stud on the insert protrudes through the slot on the
mop head connector.
Getting Started
Fig. 1 Fig. 2
10
Getting Started (Cont.)
Filling the water tank
• Grip the sides of the water tank at the back of the steam mop and pull
upwards to remove (Fig. 3).
• Remove the cap on the top of water tank by turning it anticlockwise and lifting
(Fig. 4).
• Pour 500mL of water into the tank using the filler cup (Fig. 5).
• Screw the cap back onto the tank by turning it clockwise.
• Before transporting it to the steam mop, turn the tank upside down over a sink
to drain any excess water out of the cap.
• Slot the tank back onto the steam mop and push down on the tank until it
locks in place (Fig. 6).
Fig. 6Fig. 5
Fig. 3 Fig. 4
11
Getting Started (Cont.)
Filling the solution tank
• Grip the sides of the solution tank on the front of the steam mop and pull
upwards to remove (Fig. 7).
• Remove the cap on the top of the solution tank by turning it anticlockwise
and lifting (Fig. 8).
• Fill about 180mL of appropriately diluted (1:5) detergent solution into
the solution tank using the filler cup (Fig.9). We recommend using
POWERFORCE Steam Mop Solution, which requires no dilution and is
ready for use in the steam mop.
IMPORTANT: Do NOT use full strength floor cleaning detergent in the steam
mop.
• Screw the cap back onto the tank by turning it clockwise. Again, turn the tank
upside down over a sink to drain excess water (Fig. 9).
• Slot the solution tank back onto the steam mop and push down on the tank
until it locks in place (Fig. 10).
Fig. 9 Fig. 10
Fig. 8
Fig. 7
12
Using the steam mop
• Fasten a cleaning pad onto the base of the mop head (Fig. 11).
IMPORTANT: Never use the steam mop without a properly fitted cleaning pad.
• Plug the steam mop into a mains socket and turn on the power.
Press the ON/OFF button on the front of the steam mop body to switch on the
mop (Fig. 12). (To switch the mop off later, press the button again.)
• When the steam mop is turned on, the power light will illuminate. A short time
later the steam light will illuminate, indicating that the steam mop is ready to
use (Fig. 13).
• When using the steam mop WITHOUT detergent solution, ensure the
solution tank dial is set to the CLOSE position (Fig. 13).
• When you want to add detergent solution to the steam, the dial must be
set to the OPEN position (Fig. 14) for maximum solution delivery. You may
decrease the amount of solution mixed into the steam by turning the dial
clockwise towards the CLOSE position.
• To recline the handle, place your foot over the shoe symbol on the mop head
and gently pull the handle downwards (Fig. 15).
Instructions
Fig. 13 Fig. 14 Fig. 15
Fig. 11 Fig. 12
13
Instructions (Cont.)
Cleaning hard floors
• Pull trigger on the handle to release the
steam (Fig. 16 - 1).
• Move the steam mop backwards and
forwards across the floor (Fig. 16 - 2).
• For stubborn dirt or stains, focus the steam
mop over the area for a few seconds.
IMPORTANT: Do not leave the steam
mop over one area for more than a few
seconds. This can damage the floor.
Refreshing carpets
• IMPORTANT: Pads can be used for both
functions (cleaning hard floors and carpets), however, if you have used the
steam mop with detergent solution on one floor and do not want to use this
solution on another floor type, you will need to clean or change the pad.
• Place the mop head into the carpet glider (Fig. 17 - 1).
NOTE: The mop head does not attach to the carpet glider but just sits in it.
• Pull the trigger on the handle (Fig. 17 - 2) to release the steam.
• Move the steam mop backwards and forwards across the carpet (Fig. 18),
paying particular attention to well trodden and frequently used areas.
Fig. 17 Fig. 18
Fig. 16
IMPORTANT!
The steam mop can be used WITH or WITHOUT detergent solution.
• To use it without detergent solution, set the dial to the CLOSE position.
• To add detergent solution to the steam, add the solution (see page 11) and
set the dial to the OPEN position.
• Always test the solution in an inconspicuous area before using it on any floor.
14
FAQs
TOPIC POSSIBLE CAUSE /
PROBLEM
POSSIBLE SOLUTION
Steam mop
assembly /
disassembly
Difficulty attaching the
mop head
• The main body of the product can
be pushed down into the nozzle of
the mop head. Ensure the groove
is aligned correctly with the body
(refer to page 9).
• Do not disassemble after use.
Difficulty assembling
the handle
• Slot the handle into the top of the
body of the steam mop. You may
need to push the stud on the handle
inwards to fully insert the handle.
• The stud should protrude through
the hole at the top of the body for it
to be secure (refer to page 9).
• To remove the handle, push in the
stud while lifting the handle upwards.
Difficulty attaching the
cleaning pad
• Lay the cleaning pad on the floor.
Lift the steam mop head and place
it onto the pad, then use the strap
to tighten it around the mop head.
• To remove the mop pad, place your
foot on the edge of the pad and lift
away the steam mop.
Difficulty attaching the
carpet glider
• Lift the mop and place the head
into the side of the carpet glider
that has space for the mop head.
• The mop head rests in the glider
and does not click into place.
Streaks on
floor
The solution has not
been properly diluted.
• POWERFORCE Steam Mop Solu-
tion is recommended undiluted.
• If using a different detergent, make
sure it is properly diluted 1:5 (1 part
detergent to 5 parts water).
Troubleshooting guide
If you encounter problems with your steam mop, check in this section for
solutions. If none of those offered help you solve the problem, contact our after
sales support centre using the details on the bottom of the page.
15
FAQs (Cont.)
TOPIC POSSIBLE CAUSE /
PROBLEM
POSSIBLE SOLUTION
Tank filling /
emptying
Difficulty filling/
emptying water tank
Note: Do not put any
solution in the water
tank.
• From above the steam mop, grip the
sides of the water tank, located at
the back of the main body, and pull
upwards to remove. Unscrew the cap
on the water tank in an anticlockwise
direction and remove.
• Use the tap or filler cup to fill the tank,
taking care not to overfill.
• Replace the cap on the water tank
and turn clockwise to secure.
• Turn the tank upside down over a sink
to let any water from the cap drain
out. Slide the tank back into the body,
ensuring the cap goes in the correct
space.
• To refill, unplug and follow the same
procedure as above.
• To empty, use the same procedure as
filling but empty the tank.
Difficulty filling/
emptying solution
tank
• Follow the same procedure as for
filling the water tank, but add 180mL
of POWERFORCE Steam Mop
Solution to the smaller solution tank,
located at the front of the steam mop.
• Note: Ensure the solution tank dial
is set to CLOSE when cleaning on
carpets, and use a clean mop pad.
Discoloured
filter
The filter needs
replacing.
• Contact our customer service centre
(refer to page 20).
Indicator
lights not
working
The mop is not
properly plugged in.
• Ensure that the unit is plugged securely
into an approved electrical outlet.
The fuse or circuit
breaker is faulty.
• Check and ensure that your fuse or
circuit breaker is functioning properly.
16
FAQs (Cont.)
TOPIC POSSIBLE CAUSE /
PROBLEM
POSSIBLE SOLUTION
Mop pad not
picking up dirt
The cleaning pad is
saturated.
• Change the cleaning pad.
• Wash the used mop pad (refer to
page 19).
Mop not
working/not
steaming
The power button has
not been pressed.
• Press the power button on the
steam mop. This should illuminate
the power indicator light.
• Ensure you have waited 30 seconds
for the water to heat up. This should
allow the second indicator light to
illuminate green.
There is no water in
the tank.
• Make sure the water tank is filled
(refer page 10).
The mop is not
properly plugged in;
or the fuse or circuit
breaker is not working.
• Ensure that the unit is plugged secure-
ly into an approved electrical outlet.
• Check and ensure that your fuse or
breaker is functioning properly.
The steam trigger has
not been pulled.
• You have to pull the steam trigger
under the handle for steam to be
emitted.
The filter has become
blocked.
• Contact our after sales support centre
for a replacement (refer to page 20).
Mop leaking
The water/solution
tanks have not been
tipped over a sink, or
they are overfilled.
• When filling the tanks, screw the lids
on securely and tip the tanks upside
down over a sink to enable water to
drain from the lid.
• Avoid overfilling the tanks.
The steam mop has
been held over one
area for too long.
• Do not leave the steam mop
concentrated over one area for more
than a couple of seconds. This could
damage your floor and may cause
small puddles of water to leak.
The water has
not been heated
sufficiently.
• Let the water heat up in the tank for
at least 30 seconds before pulling
the steam trigger.
• Make sure the power is switched on.
17
FAQs (Cont.)
TOPIC POSSIBLE CAUSE /
PROBLEM
POSSIBLE SOLUTION
Peculiar smell
This is the first time the
product has been used.
• Continue using the mop. The
smell may be due to new parts
being heated up for the first time.
This is not the first time the
product has been used.
• Discontinue use if the problem
persists. Contact our after sales
support centre using the details
on the bottom of this page.
The mop pad is saturated
and needs washing.
• Change the cleaning pad.
• Wash the used mop pad (refer
to page 19).
Broken/lost
parts
A part (water/solution tank,
cleaning pad, carpet glider)
has broken or has been
lost.
• Contact our after sales support
centre to order a replacement
part (refer to page 20).
Indicator
lights
• The light on the left illuminates blue when the mop is plugged
in and power button is pressed.
• When the blue light has been on and the water has heated
sufficiently, after around 30 seconds, the light on the right
should illuminate green, indicating it is steam-ready.
Detergent
solution
What surfaces are OK for
cleaning with the detergent
solution?
• Only use detergent solution
on sealed hardwood, tile and
laminate floors.
• Do NOT use on carpets, as this
can cause damage. If unsure,
contact the floor manufacturer.
How do I use the detergent
solution?
• Fill both tanks (see pages 10-11)
and set the dial to OPEN to use
the solution on sealed hard floors.
When cleaning both
surfaces, how do I ensure
the detergent solution is
NOT emitted when using
the mop on carpet?
• Turn off the steam mop and set
the dial to CLOSE.
• Use a clean mop pad and the
carpet glider for use on carpet.
18
Storing the steam mop
• When you have finished cleaning your floor, press the ON/OFF button at the
front of the steam mop to switch off the appliance, then switch off the power
at the plug socket and remove the plug (Fig. 19).
• When the appliance has cooled sufficiently, remove the water and solution
tanks as described on pages 10 and 11. Unscrew the caps and pour any
unused liquid down the sink (Fig. 20).
IMPORTANT: Always wipe up any spilled solution. Never store the steam mop
with liquid still in the tanks.
• Pull the cleaning pad from the base of the mop head (Fig. 21).
IMPORTANT: Never store the steam mop with the pad fitted.
• Wind the power cord around the top and bottom cord hooks on the handle. Slot
the end of the power cord into the grip on the upper cord hook (Fig. 22).
NOTE: The upper cord hook can be rotated for easy release of the power cord
when needed.
Other Useful Information
Fig. 21 Fig. 22
Fig. 19 Fig. 20
19
Other Useful Information (Cont.)
Care of the microfibre cleaning pads
• Wash the cleaning pads separately in warm water (max. temperature 40°C) .
• Only use laundry detergent in the wash; do not use fabric softener.
• Do not tumble dry the cleaning pads; dry them on a clothes line.
• Should there be any loose threads on the microfibre pads, carefully cut the
threads with scissors. Do not try to pull any threads or cut any threads at the
base.
Cleaning the steam mop
• To clean the exterior of the mop, use a damp, soft cloth and mild detergent.
• When wiping the main body, do not allow moisture in the area around the ON/
OFF button or indicator lights. NEVER immerse the appliance in water.
• Wash non-electrical accessories in warm soapy water and allow to dry
thoroughly before reuse.
Fig. 23
WARNING!
• Before cleaning the appliance, unplug the power cord from the electrical outlet.
• Never immerse the steam mop in water or other liquid.
• Do not use flammable substances such as alcohol, benzene or paint thinner
for cleaning any part of the steam mop.
Changing the filter
• If you live in a hard water area, over time the filter
will become blocked and affect the performance
of the steam mop. Check and change the filter
regularly to ensure your steam mop works at its
optimum level. As the filter becomes more blocked,
its colour will darken.
• The filter should be changed when its colour has
darkened, or every 6 months. To obtain a new filter,
call our after sales support centre on the number
listed below.
• To change the filter, remove the water tank as
described on page 10 (Fig. 23 - 1). Grip the water
filter and pull upwards (Fig. 23 - 2).
• Align the guides on the sides of the new filter with
the grooves on the steam mop's body and slot it securely into place.
20
Other Useful Information (Cont.)
Service, repair and spare parts
Repair
• If the steam mop is damaged, do not attempt to repair it yourself. Contact
our after sales support centre using the details on the bottom of the page to
arrange for examination or repair of the damaged product.
Maintenance
• The steam mop requires little maintenance. If you look after the cleaning pads
and change the filter regularly (see page 19), it should give you years of good
service.
• To order a new filter or cleaning pad for the appliance, contact our after
sales support centre using the details on the bottom of the page to order
replacement parts.
Spare parts
• All parts available for purchase from our after sales support centre are listed
below.
Hard water filter
Microfibre cleaning pad
Shag pile cleaning pad
Water tank
Detergent solution tank
Carpet glider
To purchase a spare part, call the centre on 1300 886 649 or email us at
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