StorageTek 9710 User guide

9710 Library
Storage Module
System Assurance Guide
Document MR0012

9710 Library
Storage Module
System Assurance Guide

ii 9710 System Assurance Guide MR0012J
Information contained in this publication is subject to change. In the event of changes, the
publication will be revised. Comments concerning its contents should be directed to:
Nearline Information Development
Storage Technology Corporation
One StorageTek Drive
Louisville, CO 80028-2201
USA
© 1995 through 1999, Storage Technology Corporation, Louisville, CO, USA. All rights reserved.

MR0012J 9710 System Assurance Guide iii
List of Pages
Document Title: 9710 Library Storage Module
System Assurance Guide
Guide Part Number: MR0012J
Initial Release Date: July 1996
Reissue J Date: December 1999
Total number of pages in this document is 86, consisting of the following:
Pages Disposition
Cover Replace entire manual
Blank page
Title page
Copyright page (ii)
iii through xiv
1-1 through 1-6
2-1 through 2-4
3-1 through 3-12
4-1 through 4-30
5-1 through 5-4
A-1 through A-6
Index-1 through Index-2
Reader’s Comment Form
Business Reply Mailer
Blank Page
Back Cover

iv 9710 System Assurance Guide MR0012J
Summary of Changes
Date Reissue Level Change
Dec. 1999 J throughout: Incorporated template 103199 and updated
boilerplate. Changed personnel references to reflect new
Customer Service organization. Indicated support of 9840
Fibre Channel drives.
Chapter 3: Removed note about AS/400 not supporting
9840 or DLT drives. Added host interface graphics (Figure 3-
2 through 3-6). Added illustration of I/O panel that shows
Fibre Channel plate in lower left corner.
Chapter 4: Expanded power cable table with new power
cable part numbers. Corrected drawing of Centronics 50-pin
connector. Added new in-country media services telephone
numbers. Added note clarifying feature codes 1603 and
2016.
Appendix A: Updated weight specifications.

MR0012J 9710 System Assurance Guide v
Contents
List of Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Summary of Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
How to Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
How This Guide is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xii
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xii
Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Obtaining Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Customer Resource Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Documents on CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Electronic Document Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
KnowledgeMap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Partners Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
StorageTek Storefront . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Comments and Suggestions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xv
Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xv
1: The System Assurance Process . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
System Assurance Team Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
The System Assurance Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Proposal Acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
System Assurance Planning Meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Order Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Sales Entry Form or Order Worksheet Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
System Assurance Review Meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Preinstallation Checklist Error Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Contents
vi 9710 System Assurance Guide MR0012J
Post-installation Follow-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Schedule Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
2: Key Personnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Customer Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
CPU Hardware Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Operating Systems Software Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Communication Hardware Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Operations Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Delivery Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
StorageTek Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Marketing Representative . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Solutions Delivery Systems Specialist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Solutions Delivery Engineer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Solutions Delivery Installation Consultant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
StorageTek Hardware and Software Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Client Processor(s) Teams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Hardware Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Software Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Channel Partner Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Marketing Representative . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Solutions Delivery Systems Specialist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Solutions Delivery Engineer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Solutions Delivery Installation Consultant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
3: Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Drive Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Power Distribution Unit (PDU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Host Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Data Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
4890 Data Buses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
DLT Data Buses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
I/O Cabling Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
RS423 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
SCSI Library Robotic Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
4: Ordering the Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
The Ordering Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Fax Numbers and Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Hardware Order Worksheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
DLT Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
4890 Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

MR0012J 9710 System Assurance Guide vii
Contents
PDU Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Serial Cables, 9710 to Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
SCSI Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Cable Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Cable Length Subtraction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
9710 to Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Daisy Chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Daisy Chain Terminators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
PRS Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Robotics Control, Internal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
AS/400 Data Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Sun Sparc Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
RS/6000, Bull DPX/20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
SCSI Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Single-Ended Narrow or Fast/Narrow to Wide . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
High Density 68-68 Pin Standard Jackscrew . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
AS/400 Serial Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Sequent Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
FIPS Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
FIPS Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
FIPS Terminators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
FIPS Drive to I/O . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
Modem Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
Cartridge Tapes and Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28
5: Pre-installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Fire Suppression System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Hardware Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
A: Site Planning Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index-1
Reader’s Comment Form

viii 9710 System Assurance Guide MR0012J
Figures
Figure 1-1. The System Assurance Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Figure 1-2. The System Assurance Process Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Figure 3-1. 9710 LSM with Expansion Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Figure 3-2. Direct Connection for AS/400 Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Figure 3-3. Client Configuration (Indirect Connection) with AS/400 . . . . . . . . . . . . . . . . . . 3-5
Figure 3-4. SCSI Direct Connection (Open Systems) with Common Bus . . . . . . . . . . . . . . . 3-6
Figure 3-5. Host-Indirect Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Figure 3-6. Subsystem Generic Software Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Figure 3-7. 9710 I/O Panel (Showing FIPS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Figure 3-8. 9710 I/O Panel (Showing Fibre Channel) . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Figure 4-1. 9710 Model/Feature Selections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Figure 4-2. DLT8000 Model and Feature Selections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Figure 4-3. DLT7000 Feature Selections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Figure 4-4. DLT4000 Feature Selections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Figure 4-5. 4890 Drive Feature Selections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Figure 4-6. SCSI Connector Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Figure 4-7. FIPS AS/400 Cabling Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Figure A-1. 9710 Layout and Floor Space Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

MR0012J 9710 System Assurance Guide ix
Tables
Table 1-1. Team Member Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Table 4-1. PDU Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Table 4-2. Serial Cables, 9710 to Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Table 4-3. SCSI Cable Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Table 4-4. SCSI Cable Length Subtraction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Table 4-5. SCSI Cables 9710 to Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Table 4-6. Specialized Daisy Chain Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Table 4-7. Daisy Chain Terminators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Table 4-8. PRS Card Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Table 4-9. Robotics Control Cables, Internal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Table 4-10. SCSI Cables and Adapters for AS/400 Path . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Table 4-11. SCSI Cables and Adapters for Sun Sparc Workstation . . . . . . . . . . . . . . . . . . . 4-20
Table 4-12. SCSI Cables and Adapters for RS/6000 and Bull DPX/20 . . . . . . . . . . . . . . . . 4-21
Table 4-13. Adapters, SCSI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Table 4-14. Single-Ended Narrow or Fast/Narrow to Wide SCSI . . . . . . . . . . . . . . . . . . . . 4-22
Table 4-15. High Density 68-68 Pin Jackscrew SCSI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Table 4-16. AS/400 Serial Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Table 4-17. Sequent Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Table 4-18. FIPS Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Table 4-19. FIPS Terminators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
Table 4-20. FIPS Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
Table 4-21. Modem Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
Table 4-22. Remote Diagnostic Support for PC Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
Table 4-23. In-Country Media Supply Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28
Table 5-1. Pre-installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Table 5-2. Remote Support Hardware and Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Table A-1. 9710 Dimensions and Weights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Table A-2. LSM Power Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Table A-3. Optional Power Distribution Unit (PDU) Specifications . . . . . . . . . . . . . . . . . . A-2
Table A-4. LSM Environmental Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Table A-5. Power Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4

Tables
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MR0012J 9710 System Assurance Guide xi
Preface
This guide contains information about planning, ordering, installing, and
follow-up activities required during StorageTek TimberWolf 9710 Library
Storage Module sales, delivery, and installation.
The audience for this guide includes StorageTek marketing representatives,
solutions delivery systems specialists (SDSSs), ssolutions delivery installation
consultants (SDICs), solutions delivery engineers (SDEs), independent
consultants, service representatives, and customers involved with installation
planning.
■How to Use This Guide
This guide provides a series of worksheets and checklists that, when completed
properly, ensure that no aspect of the installation process has been overlooked.
This promotes error-free installation and customer satisfaction. Use only those
checklists that are applicable to your system. However, certain worksheets
(noted below) must be completed for the product to be shipped. Refer to
Chapter 4 for more information.
Note: If the following worksheets are not completed and sent to Orders
Administration, the product will not be shipped.
• Library Configuration Worksheet
• Site Survey
• Product Checklist
■How This Guide is Organized
This guide contains the following information:
Chapter 1 “The System Assurance Process” provides detailed information
useful for understanding the System Assurance process.
Chapter 2 “Key Personnel” provides a worksheet for recording names and
phone numbers of the key personnel on the system assurance
teams.
Chapter 3 “Product Overview” provides an overview of the LSM, drive
configurations, and interfaces
Chapter 4 “Ordering the Equipment” contains worksheets to complete
when ordering the 9710 Library

Preface
xii 9710 System Assurance Guide MR0012J
■Trademarks
StorageTek is a trademark of Storage Technology Corporation. Other features
and terms used in this publication are for informational purposes only and
might be trademarks of Storage Technology Corporation or other companies.
■Conventions
Typographical conventions highlight special words, phrases, and actions used
in this publication.
Chapter 5 “Pre-installation Checklist” provides checklists to ensure no
unresolved issues exist at installation.
Appendix A “Site Planning Information” provides LSM specifications and
floor space layout.
Index The Index assists in locating information in this publication.
Item Example Description
Button
MENU Physical buttons or switches, onscreen
buttons, and softkeys appear in Helvetica font
and in all capital letters.
Emphasized
text
not or must Important or emphasized words and phrases
appear in italics.
Filenames dictionary.txt Filenames appear in Courier font.
Indicators/
LEDs
Open Indicators and LEDs appear with initial
capital letters and in italics.
Keyboard keys [Y],
[Enter] or
[Ctrl+Alt+Delete]
Keyboard keys appear within brackets, in
Helvetica font, with initial capital letters or as
the key appears on the keyboard.
Screen
captures or
messages
downloading Screen captures or messages appear in
Courier font.
Parameters or
input
Device = xx Names of variables that require values
assigned appear in italics.
Pathnames P:\Printshp\Pubs or
home/gandalf/litdist Pathnames appear in Courier font.
Positions for
switches,
jumpers, and
circuit
breakers
ON Switch, jumper, and circuit breaker positions
appear in default font and all capital letters.

MR0012J 9710 System Assurance Guide xiii
Preface
■Related Publications
Additional information is contained in the following publications:
■Obtaining Information
You may have access to the following additional sources of information.
Customer Resource Center
StorageTek’s Customer Resource Center (CRC) is an online service that provides
technical information such as software publications, user documentation,
maintenance fixes, and answers to frequently asked questions. The CRC is for
URLs and
hypertext links
www.stortek.com/techpubs Universal Resource Locator (URL) and
hypertext links appear in blue text and
underlined.
9710 Publication Part Number
9710 Library Storage Module Installation Manual 9640
Quantum™ DLT Publications Part Number
DLT4000 Cartridge Subsystem Product Manual 313127601
(StorageTek)
81-60043-0x
(Quantum)
DLT7000 Tape Drive Product Manual 313134501
(StorageTek)
81-60000-0x
DLT8000 Tape Drive Product Manual 81-60118-0x
(Quantum)
9840 Publications Part Number
9840 Tape Drive System Assurance Guide MT 5003
9840 Tape Drive Installation Manual 95879
4890 Publications Part Number
4890 Maintenance Manual 9512952900
4890 Product Manual 9512941000
Item Example Description

Preface
xiv 9710 System Assurance Guide MR0012J
StorageTek employees and for contract customers and partners with a login and
password.
The location of the CRC is http://www.support.storagetek.com
Documents on CD
Documents on CD is a compact disc that contains portable document format
(PDF) files of StorageTek’s tape, library, and OPENstorage disk publications.
This CD is for StorageTek employees only. Contact the Logistics Depot to order
the CD or get onto the distribution list.
Electronic Document Center
StorageTek’s Electronic Document Center (EDC) is an online service that
provides links to technical publications about StorageTek products, pre-sales
planning, and strategic tools. The EDC is for StorageTek employees only.
The location of the EDC is http://gandalf.stortek.com/dynaweb/prod
KnowledgeMap
StorageTek’s KnowledgeMap is an online service that provides product
information, general resources, white papers, and answers to frequently asked
questions. It also contains information about networks, platforms, and sales
support. The KnowledgeMap is for StorageTek employees and distributors.
The location of the KnowledgeMap is http://wwfokm.stortek.com/
Partners Page
StorageTek’s Partners Page is an online service that provides information about
events, education, products, and connectivity. The Partners Page is for
StorageTek employees and partners with a login and password.
The location of the Partners Page is http://www.storagetek.com/Partners/
StorageTek Storefront
The Storefront is StorageTek’s external web site. The Storefront provides
information about topics such as news bulletins, products, services, integrated
solutions, customer support, and upcoming events. The storefront is accessible
to all persons with a web browser.
The location of the Storefront is http://www.storagetek.com

MR0012J 9710 System Assurance Guide xv
Preface
■Comments and Suggestions
A Reader’s Comment Form at the back of this publication is for communicating
suggestions or requests for change. We encourage and appreciate reader
feedback.
■Education
The following paragraphs describe how to locate the training available for the
9710 Library.
If you have questions about registering for courses (including tuition and
schedules), call the registrar at 303-673-6262.
Consult the current Corporate Education Course Catalog or view EDUCATION
announcements on the intranet using Netscape for the latest offerings and
schedules.
StorageTek employees should follow these steps to register:
1. Start Netscape.
2. Type the following URL: http://intwww.stortek.com
3. At the right side of the screen click on alphabetical.
4. Click on Wfor Workforce Development.
5. Scroll down and click on Workforce Development Home Page.
This takes you to the StorageTek Workforce Development web page. Make your
selections from here.

Preface
xvi 9710 System Assurance Guide MR0012J
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MR0012J 9710 System Assurance Guide 1-1
1
The System Assurance Process
Figure 1-1 shows the system assurance overview. The system assurance team
members appear across the top of the figure. The process is the exchange of
information among the team members to ensure that no aspects of the sale,
ordering, and installation are overlooked. This promotes an error-free
installation and contributes to customer satisfaction.
Figure 1-1. The System Assurance Overview

System Assurance Team
1-2 9710 System Assurance Guide MR0012J
■System Assurance Team Responsibilities
Table 1-1 lists the responsibilities of the system assurance team members. The
team ensures that all aspects of the process are planned carefully and carried
out efficiently. Customer and StorageTek team members jointly own and control
the process.
Table 1-1. Team Member Responsibilities
Team Member Responsibilities
Solutions Delivery Installation
Consultant (SDIC)
(United States)
Solutions Delivery Manager (SDM)
(international)
• Leads the system assurance team in most cases.
• Coordinates the system assurance process and
oversees the use and implementation of this guide.
• Schedules meetings between team members.
• Supplies or obtains all necessary support
documentation.
• Works with the customer to complete the following
worksheets:
•Key personnel (Chapter 2)
•Hardware configuration (Chapter 4)
•Site survey (Chapter 4)
•Receiving dock information (Chapter 5)
•Inside delivery information (Chapter 5)
•Access and administrative issues (Chapter 5)
• Faxes all of the required and completed work
sheets (except the sales entry form) to the
appropriate orders offices. See Chapter 4.
• Works with the solutions delivery engineer (SDE)
and the customer to provide delivery information
as listed in “Solutions delivery engineer”
responsibilities in this table.
Marketing representative
(United States)
• Leads the system assurance team in some cases.
• Is responsible for the customer account.
• Faxes the sales entry form to the Shared Services
Center.
• Follows up with the customer to ensure customer
satisfaction.