Stratasys Neo 450 User manual

DOC-60017 Rev. A
Neo® 450/800
3D Printing System
USER GUIDE

ii
COPYRIGHT STATEMENT
© Copyright 2022 Stratasys LTD. All rights reserved.
No part of this document may be photocopied, reproduced, or
translated into any human or computer language in any form, nor
stored in a database or retrieval system, without prior permission
in writing from Stratasys. This document may be printed for
internal use only. All copies shall contain a full copy of this
copyright notice.
TRADEMARK ACKNOWLEDGMENTS
Stratasys, the Stratasys Signet logo, Titanium, Titanium
Assistant, and Neo, are trademarks of Stratasys and/or subsidiaries or affiliates
and may be registered in certain jurisdictions. All other product names and
trademarks cited in this book are the property of their respective owners.
LIABILITY STATEMENT
Stratasys shall not be liable for errors contained herein or for incidental or
consequential damages in connection with the furnishing, performance, or use of
this material. Stratasys makes no warranty of any kind with regard to this material,
including, but not limited to, the implied warranties of merchantability and fitness
for a particular purpose. It is the responsibility of the system owner/material buyer
to determine that Stratasys material is safe, lawful, and technically suitable for the
intended application as well as identify the proper disposal (or recycling) method
consistent with local environmental regulations. Except as provided in Stratasys'
standard conditions of sale, Stratasys shall not be responsible for any loss
resulting from any use of its products described herein.
DISCLAIMER
Customer acknowledges the contents of this document and that Stratasys parts,
materials, and supplies are subject to its standard terms and conditions, available
on http://www.stratasys.com/legal/terms-and-conditions-of-sale, which are incorporated
herein by reference.
The specifications and/or information on which this document is based are subject
to change without notice.

iii
ABOUT THIS GUIDE
This guide is your introduction to building prototypes and end-use
parts using a Stratasys 3D production, rapid prototype system. It
is designed as a learning and reference tool that explains system
operation in an easy to understand, step-by-step, process.
HOW TO USE THIS GUIDE
This guide is divided into easy-to-follow chapters. You can read
this guide chapter by chapter or use the Table of Contents when
you need to quickly find specific information. Keeping this guide
close to your printer will efficiently allow you to troubleshoot and
maintain the printer.
CONVENTIONS USED IN THIS GUIDE
The following conventions are used in this guide:
• When you see text in this font, it indicates a button being pressed via the
User Interface touchscreen. For example, press the Queue button within
the Navigation Menu.
• When you see text in blue, it indicates that the text is a linked reference to
a specific figure, table, heading, or page number.
• Standard bold text is used to emphasize items within instructional
sequences or indicate a navigational path you must follow to locate/start a
software application, open or save a file on your workstation PC, or
perform an operation when working with GrabCAD Print. The > character
is used to separate items within a navigational path. For example, navigate
to File > Open from the Main Menu.
REVISION LOG
0.
Translations of this guide are updated periodically. If you are consuming a translated
version, please check the English version for latest revision and list of updates.
Revision Date Description of Changes
A December 2022 First release of this document

Page iv
Contents
1 Service and Support ........................................................1
Service........................................................................................................... 1
Software Support ........................................................................................... 1
Safety Instructions ......................................................................................... 1
Hazard Types ...................................................................................................................... 1
Safety Warnings .................................................................................................................. 2
Laser Safety ............................................................................................................. 2
Material Safety ......................................................................................................... 4
Electrical Safety........................................................................................................ 5
Hazard Classifications ...................................................................................................... 6
Product Safety Signs........................................................................................................... 7
Product Safety Label and Interlock Locations ..................................................................... 8
Potential Safety Hazard Areas .......................................................................................... 13
Interlock System................................................................................................................ 13
General Safety Practices................................................................................................... 14
Lockout Tagout (LOTO) ..................................................................................................... 15
Environmental Requirements ............................................................................................ 16
2 Setup and Installation ....................................................18
Basic Setup.................................................................................................. 18
Neo450 Weights and Dimensions ..................................................................................... 18
Neo450 Vat Dimensions, Weights, and Fill Capacities...................................................... 19
Neo800 Weights and Dimension....................................................................................... 19
Neo800 Type 1 Vat Dimensions, Weights, and Fill Capacities.......................................... 20
Neo800 Type 2 Vat Dimensions, Weights, and Fill Capacities.......................................... 21
Neo450 Electrical Requirements....................................................................................... 22
Neo800 Electrical Requirements....................................................................................... 23
Neo450 UPS Information .................................................................................................. 24
Neo800 UPS Information .................................................................................................. 25
Neo450 Connecting to a Certified UPS............................................................................. 27
Eaton 5P1550i (Europe)......................................................................................... 27
Eaton 5P1500 (USA & Canada)............................................................................. 28
Safe Start-up and Shutdown Sequences ............................................................... 30
Initialization........................................................................................................................ 31

User Guide
Page v
Neo450 Network Connection............................................................................................. 31
Neo800 Network Connection............................................................................................. 32
Installing Virus Protection Software ................................................................................... 33
ID Plate .............................................................................................................................. 34
Printer Specifications ......................................................................................................... 35
Stratasys Online Resources ........................................................................ 36
Stratasys Academy ............................................................................................................ 36
Stratasys Support Center .................................................................................................. 37
Stratasys Academy YouTube Channel............................................................................... 38
GrabCAD Community ........................................................................................................ 38
3 System Components ..................................................... 39
Printer Overview .......................................................................................... 39
Intended Use ..................................................................................................................... 39
Printer Highlights ............................................................................................................... 39
Neo800 .............................................................................................................................. 40
Recoater Assembly ................................................................................................ 41
Z Stage ................................................................................................................... 42
Resin Vat ................................................................................................................ 43
Optics ..................................................................................................................... 44
Frame ..................................................................................................................... 45
Electrical Panels ..................................................................................................... 46
Neo450 .............................................................................................................................. 47
Recoater Assembly ................................................................................................ 48
Z Stage ................................................................................................................... 49
Resin Vat ................................................................................................................ 50
Optics ..................................................................................................................... 51
Frame ..................................................................................................................... 52
Electrical Panels ..................................................................................................... 53
4 User Interface And Titanium Overview .......................... 54
User Interface (UI) ....................................................................................... 55
Emergency Stop ................................................................................................................ 56
USB Ports .......................................................................................................................... 56

User Guide
Page vi
Printer ON Button .............................................................................................................. 56
Printer OFF ........................................................................................................................ 56
Computer Button................................................................................................................ 56
Chamber Lamp Button....................................................................................................... 56
Graphical User Interface .............................................................................. 57
Home Screen..................................................................................................................... 57
Status Pane ............................................................................................................ 58
Control Pane........................................................................................................... 60
Build Pane .............................................................................................................. 61
System Pane .......................................................................................................... 61
Settings Pane ......................................................................................................... 62
Information Pane .................................................................................................... 63
Service Bar ............................................................................................................. 64
The Build Pages ................................................................................................................ 65
Select Build Page ................................................................................................... 65
The Build Style Page .............................................................................................. 66
Build Edit Page ....................................................................................................... 73
Build Monitor Page ................................................................................................. 74
The Setup Pages ......................................................................................... 75
Resin Setup Page.............................................................................................................. 75
Standard Build Style Setup Page ........................................................................... 78
Build Style Status ................................................................................................... 78
Build Style Settings................................................................................................. 80
Build Style Management......................................................................................... 86
Machine Setup Page .............................................................................................. 86
The System Pages .......................................................................................................... 100
Common Actions Page......................................................................................... 100
Motion Control Page............................................................................................. 101
The Information Pages .................................................................................................... 103
System Status Page ............................................................................................. 103
Build History Page ................................................................................................ 104
Titanium Assistant ...................................................................................... 108
Installation........................................................................................................................ 109

User Guide
Page vii
Data Folder........................................................................................................... 109
License ................................................................................................................. 110
Main Application............................................................................................................... 112
Configuration ................................................................................................................... 113
General Settings................................................................................................... 113
Titanium Assistant Options................................................................................... 114
Security Options ................................................................................................... 114
Virtual Neo Settings ......................................................................................................... 115
Remote Neo Links ........................................................................................................... 116
Basic Part Preparation using Materialise Magics ............................................................ 117
Prerequisites......................................................................................................... 117
CAD file ................................................................................................................ 118
Magics Parameters Machine Parameters Set: ..................................................... 118
Importing to Magics .............................................................................................. 118
Positioning ............................................................................................................ 118
Export ................................................................................................................... 119
Build file ................................................................................................................ 119
Titanium Assistant ................................................................................................ 119
Titanium................................................................................................................ 119
Materialise Magics................................................................................................ 119
Preparing Build Files ............................................................................................ 124
Titanium Assistant ................................................................................................ 125
Titanium................................................................................................................ 128
Build Preparation ............................................................................................................. 129
Select Job............................................................................................................. 129
Edit Job................................................................................................................. 130
Tabbed Panels ..................................................................................................... 133
Machine Status ................................................................................................................ 135
5 Operating the Printer ................................................... 136
Principle of Operation ................................................................................ 136
Basic User Operations ............................................................................... 136
Powering ON the Stratasys Neo800 Printer .................................................................... 136

User Guide
Page viii
Powering OFF the Stratasys Neo800 Printer .................................................................. 139
Powering ON the Stratasys Neo450 Printer .................................................................... 140
Powering OFF the Stratasys Neo450 Printer .................................................................. 143
Emergency Stop (E-Stop) Operation ............................................................................... 144
Loading a Job .................................................................................................................. 145
USB Method ......................................................................................................... 145
Starting a Build ................................................................................................................ 147
Pausing the Build.................................................................................................. 149
Changing the Build Style ...................................................................................... 151
Build Zone Settings .............................................................................................. 152
Removing a Completed Part ................................................................................ 152
Swapping the Vat ....................................................................................... 156
6 Maintenance ................................................................ 174
Maintenance Schedule .............................................................................. 174
Six Month Maintenance ............................................................................. 174
Pump Tubing Replacement ............................................................................................. 174
Peristaltic Tubing ............................................................................................................. 174
Routine Maintenance................................................................................. 182
Cleaning the Optics ......................................................................................................... 182
As Needed Maintenance............................................................................ 189
Cleaning the Recoater Blade........................................................................................... 189
Recoater Blade Gap Procedure....................................................................................... 194
Vacuum Level Adjustment ............................................................................................... 199

User Guide
Page ix
7 Troubleshooting ........................................................... 200
Getting Help............................................................................................... 200
Neo450 Fuses............................................................................................ 201
Neo800 Fuses............................................................................................ 204
8 Supplementary Information .......................................... 206
Customer Service ...................................................................................... 206
Servicing and Repairs...................................................................................................... 206
Contacting Stratasys........................................................................................................ 206
Declaration of Conformity .......................................................................... 206
Regulatory and Environmental Information................................................ 207
EMC Class A Warning...................................................................................................... 207
FCC Statements (U.S.A.) ................................................................................................ 207
UK Conformity Assessed (UKCA) Marking...................................................................... 208
Canada Electromagnetic compatibility (EMC) ................................................................. 208
Normes de Sécurité (Canada).............................................................................. 208
DOC Statement (Canada) .................................................................................... 208
MSDS (Material Safety Data Sheet) ................................................................................ 208
Disposal of Waste Equipment by Users in Private Households in the European Union.. 209

Service Hazard Types
Page 1
© Copyright 2022 Stratasys. All rights reserved.
1 SERVICE AND SUPPORT
This user guide describes the Neo®450 and Neo®800 3D printers.
Please read these instructions carefully before operating the printer. Always observe all the
safety guidelines in this manual. If you have any questions regarding the contents of this
manual, please contact Stratasys (see “Getting Help” (page 200)).
Keep the manual available for servicing, repairs, and product disposal.
This chapter provides information on service and support for the Neo®450 and Neo®800 3D
printers as well as safety information and safety label locations.
Service
If you have a problem with your printer that is not covered in this guide, please contact
Stratasys Customer Support. Contact information is available from the Stratasys website at:
https://support.stratasys.com/en/contact-us.
When calling in for service, always have your printer’s software version and hardware serial
number available.
Software Support
If you have a software problem that is not covered in this guide, please contact Stratasys
Customer Support. Contact information is available from the Stratasys website at: https://
support.stratasys.com/en/contact-us.
When calling in for service, always have your printer’s software version and printer serial
number available.
Safety Instructions
To reduce the risk of injury, read these instructions carefully before using the Neo450 or
Neo800. Always observe the safety guidelines listed in this manual. Protection of the user is
impaired if safety instructions are ignored, or used in a manner not specified in this document..
Hazard Types
Stratasys recommends that all services be performed by qualified personnel. All personnel
working on or around the printer should be knowledgeable of what the following hazard
classifications mean throughout this guide.

Safety Instructions Safety Warnings
Page 2
© Copyright 2022 Stratasys. All rights reserved.
Safety Warnings
Laser Safety
Figure 1: Laser specifications
During normal operation, and with all panels installed the Neo450 and Neo800 are Class I laser
products to BS EN 60825-1:2014. Class I products are not considered harmful and require no
special safety precautions under normal operating conditions. The laser beam is completely
confined. The viewing windows block the UV laser radiation from exposure outside of the
device.
Stray radiation can also be dangerous. This radiation can cause fire or explosion and the
generation of toxic gases or vapours.
The observance of laser safety must be ensured at all times.

Safety Instructions Safety Warnings
Page 3
© Copyright 2022 Stratasys. All rights reserved.
Never stare directly into a laser beam, nor into any beam reflection, whether
diffused or from a highly reflective surface.
Safety regulations may differ from country to country. The customer bears sole
responsibility for compliance with all applicable safety regulations of their
respective regulatory jurisdiction.
Use of controls or adjustments or performance of procedures other than those
specified herein may result in hazardous radiation exposure
Caution:
Use of controls or adjustments or performance of procedures other than those
specified herein may result in hazardous radiation exposure.
Note:
By engineering design no laser radiation exceeding Class 1 accessible emission
limits are present or accessible during operation of this laser-based 3D printing
system.

Safety Instructions Safety Warnings
Page 4
© Copyright 2022 Stratasys. All rights reserved.
Material Safety
The Neo range is an open material platform. Any commercially available 355 nm photopolymer
materials, more commonly referred to as resin, can be processed. Please ensure you have the
necessary safe handling guidelines from your material supplier.
General Material Handling Safety Guidelines
IRRITANT:
Always wear chemical-resistant gloves, goggles, and protective clothing when
handling material, containers, or partially cured parts.
100% nitrile gloves offer best hand protection. Latex gloves are not chemically
resistant, and are not recommended.
Always ensure good ventilation, and avoid breathing vapors.
Wipe-up any spills immediately, using paper towel dampened with isopropyl alcohol
(IPA).
Use soap and cold water to wash material in contact with skin. Never use IPA or hot
water, as this will increase absorption.
Use care when handling IPA used for cleaning materials. IPA is highly flammable.

Safety Instructions Safety Warnings
Page 5
© Copyright 2022 Stratasys. All rights reserved.
Electrical Safety
Please refer to the Technical Specification (link) section for electric supply specification.
Always observe the following guidelines:
Installation of the printer must not restrict the main power isolation switch at the rear
of the Neo. Please refer to the Site Preparation Guide.
Do not overload a wall outlet, extension cord or adapter as this may result in an
electric fire or shock.
Never use an inadequate rated power cord to supply the device.
Inspect the power cord for damage before use.
Do not bend or twist the power cord.
Do not touch the power plug with wet hands.
Do not remove covers as hazardous voltages are present inside.

Safety Instructions Hazard Classifications
Page 6
© Copyright 2022 Stratasys. All rights reserved.
Hazard Classifications
Stratasys recommends that all services be performed by qualified personnel. All personnel
working on or around this printer should be knowledgeable of what the following hazard
classifications mean throughout this guide.
•Warnings and Cautions precede the paragraph to which they pertain.
•Notes follow the relative paragraph.
Warning:
Indicates a potentially hazardous situation which, if not avoided, may result in injury
or death.
Caution:
Indicates a situation which, if not avoided, could result in damage to equipment.
Also instructions that:
• Warn of reduced product performance
• Recommend best practice
Indicates additional information relative to the current topic.

Safety Instructions Product Safety Signs
Page 7
© Copyright 2022 Stratasys. All rights reserved.
Product Safety Signs
Stratasys makes every effort to ensure that our printers are safe and reliable at all times.
However, there will be times when you must access areas of the printer where potentially high
voltages, hot temperatures, and/or moving mechanical components could cause severe injury.
Always read and adhere to safety statements, and be aware of the following safety
signs when you see them on the printer.
Warning Symbols Meaning Location Comments
High voltage
On the electrical panel
door, above and below the
main disconnect switch.
Risk of electric shock.
Gloves Vat and resin bottles
Risk of chemical exposure.
Wear approved safety
gloves and sleeves.
Moving parts Beneath the build area
door, front and left side.
Risk of injury from moving
parts.

Safety Instructions Product Safety Label and Interlock Locations
Page 8
© Copyright 2022 Stratasys. All rights reserved.
Product Safety Label and Interlock Locations
Table 1: Warning symbols
Symbol Definition
ELECTRIC SHOCK:
AC voltage adjacent to, or behind this label. Injury or death from
electric shock can result if you ignore these hazard labels
PINCH POINT:
Physical injury can result if you ignore this type of hazard label.
BELT DRIVE:
Physical injury can result if you ignore this type of hazard label.
LASER RADIATION:
Eye injury or blindness can result if you ignore this type of
hazard label.
LASER ON:
When LED is lit, eye injury or blindness can result if you ignore
this type of hazard label.

Safety Instructions Product Safety Label and Interlock Locations
Page 9
© Copyright 2022 Stratasys. All rights reserved.
Figure 2: Neo450 front safety label locations

Safety Instructions Product Safety Label and Interlock Locations
Page 10
© Copyright 2022 Stratasys. All rights reserved.
Figure 3: Neo450 rear safety label locations

Safety Instructions Product Safety Label and Interlock Locations
Page 11
© Copyright 2022 Stratasys. All rights reserved.
Figure 4: Neo450 internal safety label locations
Figure 5: Neo800 front safety label locations