Sundance Spas Portofino Series Installation instructions

Portofino Series
Installation & Owner’s Manual
Portofino Series
Installation & Owner’s Manual

Attention New Spa Owner!
Congratulations on the purchase of your new Portofino spa! Listed below
are important maintenance recommendations you should observe on a
regular basis to protect your new investment.
Filter Maintenance
Your new spa is equipped with an advanced 2-stage water filtration
system that provides unsurpassed water quality! To ensure maximum water
quality at all times, you should clean and reuse the larger pleated filter car-
tridge every month. See page 17-18 for detailed filter cleaning/replace-
ment instructions.
Water Maintenance
You will want to replace the spa’s water every 3 to 6 months. The frequen-
cy depends on a number of variables including the frequency of use, num-
ber of users, attention paid to water quality maintenance, etc. You will
know it is time for a change when you cannot control sudsing and/or you
can no longer get the normal feel or sparkle to the water, even though the
key water balance measurements are all within the proper parameters. See
page 22 for additional information.

Table of Contents
1.0 Important Spa Owner’s Information................................... 1
2.0 FCC Notice............................................................................ 1
3.0 Important Safety Instructions ............................................. 2
3.1 General Electrical Safety Instructions .................................... 4
4.0 Choosing a Location ........................................................... 5
4.1 Outdoor Location ................................................................... 5
4.2 Indoor Location ...................................................................... 6
5.0 Power Supply Requirements .............................................. 6
6.0 Electrical Wiring Instructions ............................................. 8
7.0 Start-Up Instructions ........................................................... 9
7.1 Filling the Spa ........................................................................ 9
7.2 Safety Check........................................................................ 10
7.3 Initiating Water Circulation ................................................... 10
7.4 Adding Start-Up Chemicals ................................................. 10
8.0 Control Panel Functions ................................................... 11
9.0 Operating Instructions ...................................................... 12
9.1 Setting Water Temperature .................................................. 12
9.2 Pump Button ........................................................................ 12
9.3 Light Button .......................................................................... 12
9.4 Solo Massage Selector / Air Control Operation ................... 13
9.5 Metro Massage Selector / Air Control Operation ................. 13
9.6 Caprio Massage / Air Control Valve Operation .................... 14
9.7 Filtration Options .................................................................. 15
9.8 Standard Skimming/Heating Modes (F0-F3) ....................... 15
9.9 Economy Skimming/Heating Models (F4-F6) ...................... 15
9.10 Lock Modes (L1-L2) ............................................................. 15
9.11 Selecting the Skimming/Heating Mode ................................ 16
10.0 Care And Maintenance ...................................................... 17
10.1 Cleaning The Filter ............................................................... 17
10.2 Draining And Refilling ........................................................... 19
10.3 Cleaning The Spa Interior .................................................... 20
10.4 Cleaning The Pillows............................................................ 20

10.5 Maintaining The Cover ........................................................ 21
10.6 Maintaining The Wood Cabinet ........................................... 21
10.7 Maintaining The Synthetic Cabinet ..................................... 21
10.8 Winterizing The Spa ............................................................ 21
10.9 Maintaining Water Quality ................................................... 22
10.10 Controlling pH ..................................................................... 22
10.11 Sanitizing / Using Additives ................................................. 23
11.0 Error Conditions / Error Messages ................................. 24
11.1 Summer Logic ..................................................................... 24
11.2 Overheat Condition
OH ....................................................... 24
11.3 Panel displays
SN1 ............................................................. 24
11.4 Panel displays SN2 ............................................................. 25
11.5 Panel displays
FL1 or FL2 .................................................. 25
11.6 Panel displays
COL ............................................................ 25
11.7 Panel displays
ICE .............................................................. 26
11.8 Panel displays
- - - - ........................................................... 26
12.0 Troubleshooting Procedures ........................................... 26
12.1 No Components Operate (e.g. Pump, Light) ...................... 26
12.2 Pump Does Not Operate But Light Does ............................ 26
12.3 Poor Jet Action .................................................................... 27
12.4 Water is Too Hot .................................................................. 27
12.5 No Heat ............................................................................... 27
13.0 Spa Equipment Packs ...................................................... 28
13.1 Solo Equipment Pack ......................................................... 28
13.2 Metro Equipment Pack ....................................................... 28
13.3 Caprio Equipment Pack ...................................................... 29
14.0 Spa Overhead Views......................................................... 29
14.1 Solo Overhead View ........................................................... 29
14.2 Metro Overhead View ......................................................... 30
14.3 Caprio Overhead View ........................................................ 30
15.0 120/240 VAC 60 Hz Convertible Circuit Diagram ........... 31
16.0 230 VAC 50 Hz Dedicated Circuit Diagram ..................... 32
17.0 Specifications.................................................................... 33
17.1 Solo Specifications ............................................................. 33
17.2 Metro Specifications ........................................................... 35
17.3 Caprio Specifications .......................................................... 37

1.0 Important Spa Owner’s Information
Your Portofino spa is constructed of the highest standards and is
capable of providing many years of trouble-free use. However,
because heat retentive materials are utilized to insulate the spa for
efficient operation, an uncovered spa surface directly exposed to
sunlight and high temperatures for an extended period of time is
subject to permanent damage. Damage caused by exposing the
spa to this abuse is not covered by warranty. We recommend that
you always keep the spa full of water when it is exposed to direct
sunlight and that you keep the Sundance insulating cover in place at
all times when the spa is not in use. Read and carefully follow the
requirements for your spa’s support base.
Refer to section 4.0-4.2
(page 5-6).
Sundance Spas Inc. constantly strives to offer the finest spas avail-
able, therefore modifications and enhancements may be made
which affect the specifications, illustrations and/or instructions
contained herein.
2.0 FCC Notice
This equipment has been tested and found to comply with
the limits for a Class B Digital Device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communi-
cations. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encour-
aged to try to correct the interference by one or more of the follow-
ing measures:
1. Rearrange or relocate the receiving antenna;
2. Increase the separation between the equipment and receiver;
3. Connect the equipment into an outlet on a circuit different from
the circuit connected;
4. Consult the dealer or an experienced radio/TV technician for
help.
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Changes or modifications not expressly approved by the party
responsible for FCC compliance could void the user’s authority to
operate this equipment.
3.0 Important Safety Instructions
When installing and using this equipment, basic safety
precautions should always be followed, including the
following:
1. READ AND FOLLOW ALL INSTRUCTIONS BEFORE OPERAT-
ING THE SPA!
2. DANGER - RISK OF ELECTRICAL SHOCK. Install spa at least
5 feet (1.5 m) from all metal surfaces. (A spa may be installed
within 5 feet (1.5 m) of metal surfaces, if in accordance with the
country electrical code).
3. DANGER - RISK OF ELECTRICAL SHOCK. Do not permit any
electric appliance such as a light, telephone, radio, or television
within 5 feet (1.5 m) of the spa.
4. INSTALLATION - The spa must be installed in such a manner
as to provide drainage of the compartment for electrical compo-
nents.
5. CAUTION, 240 VAC POWERED SPAS - These spas must be
hard wired to your household electrical service box only. Do not
use an extension cord or any other disconnectable power cord.
The use of an extension cord or a disconnectable power cord is
highly dangerous and will void all warranties!
6. A wire connector marked ground “GRN” is provided within the
power box. Refer to section 6.0 (page 8). To reduce the risk of
electric shock, connect this terminal or connector to the ground-
ing terminal of your electrical service or supply panel with a
continuous green insulating copper wire equivalent in size to the
circuit conductors supplying this equipment, but no smaller than
#8 AWG (8.4 mm2). In addition, a second wire connector is
provided for bonding to local ground points. To reduce the risk
of electrical shock, this connector should be bonded with a #8
AWG (8.4 mm2) copper wire to any metal ladders, water pipes,
or other metal within 5 feet (1.5 m) of the spa.
7. The electrical supply for this product must include a suitably
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rated switch or circuit breaker to open all ungrounded supply
conductors to comply with the country electrical code.
8. Before entering a spa or hot tub the user should measure the
water temperature with an accurate thermometer since the
tolerance of the water temperature regulating device may vary
as much as ±5 °F (±3 °C).
9. Always enter and exit the spa slowly and cautiously. Wet
surfaces are slippery.
10. Do not use the spa alone.
11.WARNING - RISK OF CHILD DROWNING. Extreme caution
must be exercised to prevent unauthorized access by children.
To avoid accidents, ensure that children cannot use a spa or hot
tub unless they are supervised at all times.
12. DANGER - To reduce the risk of injury, do not remove any drain
suction gate or cover.
13. Never use the weir gate for sitting or resting your feet. It is
designed to float freely.
14. The water in the spa or hot tub should never exceed 104 °F (40
°C). Water temperatures between 100 °F (38 °C) and 104 °F
(40 °C) are considered safe for a healthy adult. Lower water
temperatures are recommended for extended use (exceeding
10-15 minutes) and for young children.
15. Since excessive water temperatures have potential for causing
fetal damage during the early months of pregnancy, pregnant or
potentially pregnant women should limit spa or hot tub water
temperatures to 100 °F (38 °C).
16. The use of alcohol, drugs, or medication before or during spa or
hot tub use may lead to unconsciousness with the possibility of
drowning.
17. Persons suffering from obesity or with a medical history of heart
disease, low or high blood pressure, circulatory system prob-
lems, or diabetes should consult a physician before using a spa
or hot tub.
18. Persons using medication should consult a physician before
using a spa or hot tub since some medications may induce
drowsiness while other medications may affect heart rate, blood
pressure, and circulation.
19. Long exposures in the spa may result in nausea, dizziness, or
fainting. Observe a reasonable time limit, leave the spa, then
shower, cool down, and if you wish, return for another brief stay.
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20. Excessive temperatures may cause hyperthermia. Symptoms
and first aid information are as follows:
•HEAT STROKE: The most susceptible people are the very
young and elderly, alcoholics, and most people under the influ-
ence of drugs, medication and alcohol.
• SYMPTOMS: Hyperthermia causes loss of salt, sweating,
dizziness, headache, dryness of mouth and nausea, faintness
and/or unconsciousness, convulsions, flushed appearance of
skin, and rapid pulse and/or weak, shallow breathing.
•TREATMENT: Place the victim on his back, head slightly el-
evated. Apply wet cloths or ice packs to the head, wrap the body
in a sheet, pouring on a small amount of water. Follow with a
cool shower or bath. Get medical attention as soon as possible.
21. It is recommended that the following emergency telephone
numbers be listed at the nearest telephone: physician, hospital,
ambulance and police.
22. Save these instructions!
3.1 General Electrical Safety Instructions
Your new Portofino spa is equipped with the “state-of-the-art” LX-10
equipment system. It contains the most advanced safety and
self-protective equipment in the industry. Nonetheless, this spa
must be installed properly to insure dependable usage. Please
contact your dealer if you have any questions regarding your instal-
lation. In the event they are unable to answer your questions, direct
your inquiries to Sundance Spas Inc. Please refer to the back of this
manual for our address.
Proper grounding is extremely important. Portofino spas are
equipped with a current collector system. A pressure-type wire
connector is provided outside the control box, located behind the
equipment door to permit connection of a bonding wire between this
point and any ground metal equipment, metal water pipe or conduit
within 5 feet (1.5 m) of the spa, or copper clad grounding rod buried
within 5 feet (1.5 m) of the spa. The bonding wire must be at least
#8 AWG (8.4 mm2) solid copper wire. This is a very important safety
assurance feature. Before installing this spa, check with the local
electrical authority to insure the installation conforms to local coun-
try/area state codes.
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4.0 Choosing a Location
IMPORTANT: Because of the combined weight of the spa,
water, and users, it is extremely important that the base
upon which the spa rests be smooth, flat, level and capable
of uniformly supporting this weight without shifting or settling for the
entire time the spa is in place. If the spa is placed on a surface
which does not meet these requirements, damage to the skirt and/or
the spa shell may result. Damage caused by improper support is
not covered under the manufacturer’s warranty. It is the responsibil-
ity of the spa owner to assure the integrity of the support at all times.
We recommend a poured, reinforced concrete slab with a minimum
thickness of 4 inches (10 cm). Wood decking is also acceptable,
provided it is constructed so that it meets the requirements outlined
above. The spa must be installed in such a manner as to provide
drainage away from the spa. Placing the spa in a depression
without provisions for proper drainage could allow rain, overflow and
other casual water to flood the equipment and create a wet condition
in which it would sit.
For spas which will be recessed into a floor or deck, install so as to
permit access to the equipment, either from above or below, for
servicing. Make certain that there are no obstructions that would
prevent removal of the cabinet side panels, especially on the side
with the equipment pack. Make sure provisions are made for drain-
ing the spa.
4.1 Outdoor Location
In selecting the ideal outdoor location for your spa, we suggest that
you take into consideration:
1. The proximity to changing area and shelter around spa (espe-
cially in colder weather).
2. The pathway to and from your spa (this should be free of debris
so that dirt and leaves are not easily tracked into the spa).
3. Closeness to trees and shrubbery (remember that leaves and
birds could create extra work in keeping the spa clean).
4. A sheltered environment (less wind and weather exposure can
result in lowered operation and maintenance costs).
5. The overall enhancement of your environment.
6. It is preferable not to place the spa under a gutter-less roof
overhang since runoff water will shorten the life expectancy of
the spa cover.
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4.2 Indoor Location
For indoor installations, be certain to make provisions for proper
ventilation. When the spa is in use, considerable amounts of mois-
ture will escape. This can damage various surfaces over time. A
dehumidifier can help control the moisture in the room. If you have
any questions regarding the placement or installation of your spa,
consult your authorized Portofino dealer.
120/240 Volt Convertible Models
A spa connected to a 120 VAC electrical service must be located
close enough to a grounded, grounding-type electrical outlet so that
the included power cord can be plugged directly into it. DO NOT
USE AN EXTENSION CORD as this could cause damage to the
spa’s equipment due to insufficient voltage. The power supplied to
this spa must be a dedicated circuit with no other appliances or
lights sharing the power provided by the circuit.
5.0 Power Supply Requirements
All US/Canada 120/240 VAC Convertible Models (60 Hz)
120 VAC/ 240 VAC/ 240 VAC/
15 A* 30 A* 40 A**
Voltage: 120 VAC 240 VAC 240 VAC
Frequency: 60 Hz 60 Hz 60 Hz
Current Draw: 12 A 21 A 30 A
# of Wires 3 (15 A cord/GFCI) 4 4
Circuit Breaker 15 A, 1-Pole 30 A, 2-Pole 40 A, 2-Pole
For 240 VAC Heater Operation: Move the red wire on the main terminal
strip (TB1) from position #1 to position #3. Make certain wires are con-
nected exactly as shown in figure-H (page 8) before applying power.
Failure to do so will result in damage to the circuit board and/or related
components and void the manufacturer’s warranty.
*In the 15 A / 30 A configuration, the heater will not operate at the
same time as the high-speed jets pump. The factory setting is
120 VAC/15 A.
** If the spa is to be operated on 40 A service, remove the jumper JP1
#1&2 on the circuit board to allow the heater to operate at the same
time as the high-speed jets pump (see page 31).
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