SunGlo A242 General instructions

DANGER
FOR YOUR SAFETY-If you smell gas:
1. Open windows.
2. DO NOT try to light any appliance.
3. DO NOT use electrical switches.
4. DO NOT use any telephone in your building.
5. Leave the building immediately.
6. Immediately call your local gas supplier after leaving
the building. Follow the gas supplier's instructions.
7. If you cannot reach your gas supplier, call the Fire
Department.
FIRE HAZARD
Do not s t o re or use g a s o l i n e or other
flammable vapors and liquids in the vicinity of
this or any other appliance.
Failure to follow these instructions can result in
death, injury or property damage.
WARNING
WARNING
FIRE AND EXPLOSION
Improper installation, adjustment, alteration, service
or maintenance can result in death, injury or property
damage. Read the installation, operation and
maintenance instructions thoroughly before installing
or servicing this equipment.
P/N: 65132-8/08 Copyright 2008 By Infrared Dynamics, Inc. Printed in USA
TO THE INSTALLER: Please read and understand all instructions prior to installation. Give a copy of this manual to the
owner after installation.
TO THE OWNER: Keep this manual in a safe place in order to provide your serviceman with the necessary information.
Installation and replacement of gas piping, gas utilization
equipment, or accessories, and repair and servicing of
equipment shall be performed by a qualified agency
familiar will all precautions required regarding this type of
equipment and that has complied with all requirements of
WARNING
the authority having jurisdiction.
™
INSTALLATION, OPERATION & MAINTENANCE MANUAL
MODEL PSA 265, V, & E
MODEL A242
MODEL A244, V, & E
The Original Outdoor Patio Heater
sun glo
R
Tel: [phone] Fax: [phone]
Toll-Free: [phone]
INFRARED DYNAMICS
, INC.
Manufactured by
Yorba Linda, CA 92886 U.S.A.
www.infradyne.com
For indoor/outdoor commercial use
For residential outdoor use ONLY

Section 1. For Your Safety ......................................................................................................3
Warning Symbols.............................................................................................................3
Applications .....................................................................................................................3
Hazards............................................................................................................................3
Section 2. Owner's Manual......................................................................................................5
Before Starting Your Heater ............................................................................................5
Starting and Shutting Down your Heater.........................................................................5
Performing Routine Maintenance....................................................................................5
Warning Labels
Stainless Steel Care ........................................................................................................5
Before You Remodel........................................................................................................5
Basic Lighting Instruction ................................................................................................6
Section 3. Heater Layout and Design ....................................................................................7
Effective Coverage ..........................................................................................................7
Where to Locate Patio Heaters .......................................................................................7
Using Multiple heaters .....................................................................................................7
Section 4. Installation ..............................................................................................................8
Receiving Equipment.......................................................................................................8
Code Requirements.........................................................................................................8
Gas Supply.......................................................................................................................8
Clearance Requirements.................................................................................................8
Fire Sprinklers..................................................................................................................9
Electrical ..........................................................................................................................9
Ventilation ........................................................................................................................9
Gas Piping........................................................................................................................9
Initial Start-Up ..................................................................................................................9
Section 5. Heater Models ......................................................................................................10
PSA65 and PSA265V ....................................................................................................10
A242 Post and Base ......................................................................................................13
A244 and A244V ............................................................................................................15
PSA265E and A244E ('E' Series)..................................................................................17
Section 6. Maintenance and Trouble Shooting...................................................................19
Sunglo Head Assembly .................................................................................................19
DSI Ignition System .......................................................................................................20
Basic Heater Disassembly ............................................................................................21
Service Check List .........................................................................................................22
Trouble Shooting Guide.................................................................................................23
Sunglo Infrared Heaters
™
TABLE OF CONTENTS
2

DANGER indicates there is an immediate threat
which if not avoided could result in death or injury.
WARNING indicates a potential hazardous
situation which, if not avoided, could resulted in
death or injury
CAUTION indicates a potential hazardous
situation which, if not avoided, could result in minor
or moderate injury
Warning Symbols
Safety is the most important consideration with installing, operating, and maintaining this gas
appliance. You will see the following symbols and signal words when there is a hazard related to
safety or property damage.
Application
This is not an explosion proof heater. Consult your local Fire
Marshall, insurance carrier and other authorities for approval of
the proposed installation.
Sunglo™ heaters are designed and certified for commercial indoor/outdoor and residential
outdoor applications and are NOT approved for use in any indoor residential application. This
includes, but not limited to, attached garages, living quarters, solarium, etc. Consult the local
Not For Indoor Residential Use. Installation of an infrared heater system in
residential indoor spaces may result in death, serious injury or property
damage. In residential applications this heater may only be used outdoors.
Sunglo Infrared Heaters
™
FOR YOUR SAFETY
WARNING
WARNING
DANGER
WARNING
CAUTION
The Original Outdoor Patio Heater
sun glo
R
Fire Marshall and/or insurance provider if unsure of your application.
3

 Gas and electrical lines
 Combustible and explosive materials
 Chemical storage areas
 Areas of high chemical fume concentrations
 Provisions for accessibility to heater
 Adequate clearance around air openings
 Combustion and ventilating air supply
 Vehicle parking area
 Vehicles with lifts or cranes
 Storage areas with stacked materials
 Lights
 Sprinkler heads
 Overhead doors and tracks
 Dirty, contaminated environment
Improperly connected gas lines may result in death or serious injury, explosion, poisonous fumes, toxic
gases, asphyxiation. Connect gas lines in accordance to national, state, provincial and local codes
Placement of explosive objects, flammable objects, liquid and vapors close to the heater may result in
explosion, fire, property damage, serious injury or death. DO NOT store, or use, explosive objectives,
liquids and vapor in the vicinity of the heater.
Failure to comply with published clearance to combustibles could result in death, injury and/or property
damage.
In locations used for the storage of combustible materials, signs must be posted to specify the
maximum permissible stacking height to maintain the required clearances from the heater to the
combustible, Signs must either be posted adjacent to the heater switch or other off/on control or other
conspicuous location.
Hazards Include:
For maximum safety the building must be evaluated for hazards before installing the heater system
including the following:
A critical safety factor to consider before installation is the clearance to combustible materials. Clearance
to combustible is defined as the minimum distance you must have between the heater casing and the
combustible items. Consideration must also be made for moving objects around the infrared heater. The
following is a partial list of items to maintain clearances from:
Combustible Items: Moving Objects
When installing infrared heating systems, the minimum clearance from combustible materials must be
maintained. These distances are shown in page 8 and on the minimum clearance to combustibles label
found on the heater. If you are unsure of the potential hazards, consult your local Fire Marshall, fire
insurance carrier or other qualified authorities on the installation of gas-fired infrared heater for approval of
the proposed installation.
Sunglo Infrared Heaters
™
WARNING
WARNING
 Wood
 Paper
 Fabric
 Chemicals
 Wall or Roof Insulation
 Drywall
 Umbrellas
 Awnings
 Movable Partitions
 Stage Components
 Sprinkler heads
 All Heat Sensitive Objects
PROP. 65 CARBON MONOXIDE WARNING!!! If not installed, operated and maintained in
accordance with manufacturer’s instructions, this product could expose you to substances in the fuel
or from combustion, including Carbon Monoxide, which can cause death or serious illness, and which
are known to the State of California to cause cancer, birth defects or reproductive harm.
4
Sunglo Infrared Heaters
™
BASIC HEATER DISASSEMBLY
Tools Required
WARNING
TM
Repair and maintenance of Sunglo Heaters must be performed by a qualified service
technician. Reassembled heater must be thoroughly checked for leaks and checked for
proper operation before use.
21

Before Starting Your Heater
Before you start your heater examine the heater
installation to determine that:
Areas immediately around the heater including
the air inlet and flue areas are free from
obstructions.
Physical support of the heater is sound.
There is no obvious deterioration of the heater.
Portable type heaters must be place on level and
adequate footing.
Starting and Shutting Down Your Heater
Sunglo heaters can utilize a variety of gas control
systems. With some models it is necessary to light a
pilot while other models have a fully automatic ignition
system. Identify the model of your heater on the Basic
Lighting Instructions chart on page 6 and follow the
lighting instructions. If heater fails to light or does not
heat properly discontinue use of the heater and contact
your local distributor, or qualified service agency.
Performing Routine Maintenance
Overtime, particularly during long periods of disuse, the
heater can accumulate dirt and debris in and around
the pilot and the burner. Routine maintenance should
be performed at least once a year by a qualified service
agency to insure the heater is operating properly. More
frequent service may be required for heaters located
near waterfronts.
agency to insure that clearances from combustible
material and ventilation requirements are maintained
after alterations are complete. When plastic curtains or
drops are used to enclose a patio you must take steps
 to insure that all Sunglo™ heaters have the required
permanent access to outside air. If a patio is to be
partially enclosed a qualified agency familiar with this
 type of heating equipment must be consulted to insure
 the safe operation of this equipment.
 d
Warning Labels
It is important that warning labels including the lighting
instruction are not removed from the heater. If labels
are damaged, replacement labels are available from
your local dealer or the factory.
Stainless Steel Care
Stainless steel does not “rust”; however air pollution
can leave brown deposits on heaters. We recommend
washing the stainless steel post and base only with a
mild detergent solution and wiping it dry with a soft cloth
to bring back the original shine. The stainless steel may
be expected to permanently darken around the top of
the heater.
Before You Remodel
Should you plan to make any changes to the patio or
building structure after heaters have been installed,
your heater installation must be reviewed by a qualified
Basic Lighting with Sunglo™ Manual Control
(See lighting instructions pertaining to your heater
model on page 6.)
Sunglo Infrared Heaters
™
OWNER’S MANUAL
PROP. 65 CARBON MONOXIDE WARNING!
If not installed, operated and maintained in
accordance with manufacturer’s instructions,
this product could expose you to substances in
the fuel or from combustion, including Carbon
Monoxide, which can cause death or serious
illness, and which are known to the State of
California to cause cancer, birth defects or
reproductive harm.
WARNING
5

To Light Pilot:
Rotate control knob to “Pilot' position.
Firmly depress knob for 30 seconds while
lighting pilot through ½ diameter lighting
hole above control. Pilot should remain lit.
To Turn Heater ON:
Rotate control knob to “ON” position.
To Turn Heater and Pilot OFF:
Rotate control knob to Pilot” position,
depress slightly and turn to “OFF” position.
Wait 5 minutes alter complete shutdown of
heater before relighting pilot.
Sunglo Infrared Heaters
™
BASIC LIGHTING INSTRUCTIONS
To Light Pilot:
Rotate control knob to “Pilot' position.
Firmly depress knob for 30 seconds while
pressing the red button on the side of the
heater. Pilot should remain lit.
To Turn Heater ON:
Rotate control knob to “ON” position.
To Turn Heater and Pilot OFF:
Rotate control knob to Pilot” position,
depress slightly and turn to “OFF” position.
Wait 5 minutes alter complete shutdown of
heater before relighting pilot.
To Light Pilot:
Rotate control knob to “Pilot' position.
Firmly depress knob for 30 seconds while
lighting pilot through ½ diameter lighting
hole above control. Pilot should remain lit.
To Turn Heater ON:
Rotate control knob to “ON” position and
turn on 24 VAC electrical power to heater.
To Turn Heater and Pilot OFF:
Rotate control knob to Pilot” position,
depress slightly and turn to “OFF” position.
Wait 5 minutes alter complete shutdown of
heater before relighting pilot.
To Turn Heater ON:
1.Turn the gas valve “ON”.
2.Turn “ON” Electrical Switch (24 VAC
only)
To Turn Heater OFF:
1.Turn the electrical power “OFF”.
2.Turn the gas valve “OFF”.
Warning: If burner fails to ignite, shut OFF
electrical power and wait (5) minutes
before repeating lighting process.
Warning: DO NOT attempt to light this
heater manually.
MANUAL CONTROL
This heater utilizes a standing pilot
with thermocouple safety shutoff.
This heater can be either lit with a
match or a long stem lighter.
The manual control allows you to
regulate the heat.
MANUAL CONTROL WITH
DSI
This heater utilizes a standing pilot
with thermocouple safety shutoff.
This heater is equipped with a
battery operated spark ignition to
light the pilot
This heater can be either lit with a
match or a long stem lighter.
The manual control allows you to
regulate the heat.
MANUAL CONTROL WITH
24 VAC ACTUATOR
This heater utilizes a standing pilot
with thermocouple safety shutoff.
This heater can be either lit with a
match or a long stem lighter.
The 24 VAC Actuator allows you
to turn ON/OFF the main burner
with a switch.
ELECTRONIC CONTROL
(DO NOT MATCH LIGHT)
This heater utilizes a electronic
ignition and flame monitoring thru
flame rectification.
This heater requires 24 VAC in
order to operate.
Model Lighting Instructions Control Description
PSA265, A242, A244
PSA265, A242, A244
WITH DSI
PSA265V & A244V
PSA265E & A244E
NOTE: 24VAC electrical power
is required to turn ON main
burner after pilot is lit.
NOTE: 24VAC electrical power
is required to turn ON heater.
6

Sunglo Infrared Heaters
™
HEATER LAYOUT AND PATIO DESIGN
There are a number of WHERE TO LOCATE PATIO
considerations in determining the HEATERS:
type and number of heaters to be TM
Sunglo Heaters naturally attract
used and their location on your people to their infrared warm glow.
outdoor patio. Locate heaters where people can
readily gather, sit or stand comfortably,
and where furnishings can easily be
Concept of Patio Heating: Hot air is moved to best accommodate the
not an option for heating an outdoor radiating warmth.
patio so a patio heater uses radiant
heat like we receive from the sun.
Radiant Heat: Is the type of heat you
receive from a fireplace, potbelly
stove, or the sun. It is an infrared wave
length that heats objects without first
heating the intervening air. Unlike
ultra violet light there is no sunburn or CONTROL SYSTEMS:
sun tanning affect. Infrared will not Sunglo™ heaters are available with a
attract insects. variety of control systems from
m a n u a l c o n t r o l s r e q u i r i n g n o
Patio Heater: Is an unvented gas-
electrical connections to a 24 VAC
fired infrared heater designed to GENERAL RULES FOR fully automatic ignition and control
concentrate radiant heat in outdoor LOCATING HEATERS: s y s t e m ( s e e B a s i c L i g h t i n g
areas. TM
A Sunglo Patio Heater can operate I n s t r u ct i o n s o n p a g e 6 ) . I t i s
effectively to maintain comfort even in
Definition of Outdoors (For the recommended that when multiple
completely exposed areas, although
purposes of these instructions). An heaters are used, that the electrical
w e a t h e r p r o t e c t e d a r e a s a r e
ap p l i an ce i s c o n si de re d to be circuitry be arranged so heaters can
d e s i r a b l e . W e a t h e r a n d w i n d
outdoors if installed with shelter no be switched individually or in groups
protection allows the surrounding air
more inclusive than: to provide maximum flexibility for
to be warmed to enhance the direct
1. With walls on all sides, but with no heating the patio.
radiant warming effect.
overhead cover. Breezy Conditions:
2. Within a partial enclosure which TM
Sunglo heaters are designed to
includes an overhead cover and no work well under a variety of outdoor
more than two side walls. These conditions, however under certain
side walls may be parallel, as in a conditions they work better than
breeze way, or at right angles to others and under some conditions
each other. they should not be operated at all. The
heater can be operated under breezy
3. Within a partial enclosure which
conditions when the cross wind is 0-
includes an overhead cover and
10 mph. If heaters are mounted on the
three side walls, as long as 30
edge of a precipice or sea cliff where
percent or more of the horizontal
wind is directed upwards into the
periphery of the enclosure is
reflector hood, damage to the heater
permanently open.
can occur. Upward thrusts of wind can
also be caused by wind walls or
EFFECTIVE RANGE architectural elements near the
(COVERAGE): heater. The patio must be designed to
The comforting warmth from a single protect against this type of condition.
TM
Sunglo Heater will cover a 12' to 20'
TM
circle. The Sunglo is a “comfort” WHEN MULTIPLE
heater,” and the coverage is the area HEATERS ARE USED:
in which people will received a When more than one heater is used in
comforting amount of warmth. Some an area, it is generally preferable to
people will require more or less locate them close together. Multiple
warmth than others to be comfortable heaters located on 8' to 15' centers
and will either turn the heater up or give over lapping hea t p atterns
down, or move closer or farther away increasing the overall effective
as they desire. coverage for each heater.
7
15 Ft. 15 Ft.
SUGGESTED SPACING WHEN
MULTIPLE HEATERS
ARE USED:
Spacing For: WELL PROTECTED AREAS
AND MILD CLIMATIC CONDITIONS
12 Ft. 12 Ft.
Spacing For: SEMI EXPOSED AREAS
WITH AVERAGE WEATHER CONDITIONS
8 Ft. 8 Ft.
Spacing For: COMPLETELY EXPOSED AREAS
WITH SEVERE WEATHER CONDITIONS

Receiving Equipment Gas Supply
On receipt of equipment it is suggested that a visual The gas inlet supply pressure and manifold pressure
inspection be made for external damage to the carton. If required for each heater are listed below. For gas supply
the carton is damaged, a note should be made on the Bill line pressures in excess of ½ psig, consult your
of Lading when signing for the equipment. Remove the representative or the factory.
heater from the carton. If there is damage, report the Gas Inlet Pressure Nat Gas Propane
damage to the carrier immediately. Maximum Pressure ½ psig 11” W.C.
Minimum Pressure 6” W.C. 11” W.C.
Each Sunglo™ heater is carefully tested and adjusted at Manifold Pressure 5” W.C. 11” W.C.
the factory. Before attempting to install this equipment a
thorough inspection is required to insure the heaters are It is important that the gas piping system be adequately
in the original condition from the factory. Check for any sized for all the gas appliances it serves.
loose parts or damage such as dents or parts that may
affect the operation of the heater. If there is any question Clearance Requirements
in regards to the condition of the equipment contact the Each heater must be installed such that the following
factory. “Minimum Clearances to Combustible Materials” are
maintained.
Combustible materials include wood, compressed paper,
INSTALLATION INSTRUCTIONS plant fibers, plastics, Plexiglas® or other materials
Important Notice capable of being ignited or burned. Such materials shall
These instructions are intended for qualified personnel, be considered combustible even though flame-proof, fire
specifically trained and experienced in the installation of retardant treated or plastered. Additional clearance may
this type of equipment and related system components. be required for vinyl siding, glass, painted surfaces and
Some states or provinces require installation and service other materials that may be damaged by radiant or
personnel to be licensed. If your state or province is such, convection heat.
be sure your contractor bears the appropriate license. The stated clearance to combustible materials
Persons not qualified shall not attempt to install this represents a surface temperature of 90ºF (32ºC) above
equipment nor attempt repairs. room temperature. Building materials with low heat
tolerance may be subject to degradation at lower
Code Requirements temperatures. It is the installer's responsibility to assure
that adjacent materials are not subject to degradation.
Installation must be in accordance with local codes, or in
In locations used for storage of combustible materials
the absence of local codes, with the latest edition of the
signs shall be posted to specify the maximum permissible
National Fuel Gas Code, NFPA 54/ANSI Z223.1 and
stacking height to maintain required clearances from the
National Electrical Code ANSI/NFPA 70, and for Canada,
heater to combustible materials.
the latest edition of CAN/CGA-B149.1 and B149.2 and
Canadian Code, CSA C22.1 Part 1 and Part 2. Clearance from combustibles
 Heaters to be installed in Aircraft hangars must be Top 18 inches 46 cm
installed in accordance with the American National Side 24 inches 61 cm
Standard for Aircraft Hangars, ANSI/NFPA No. 409. Below 84 inches 214 cm
 Heaters to be installed in Public Garages must be
installed in accordance with NFPA No. 88A,
Standards for Parking Structures. Fire Sprinklers
Fire Sprinklers must be located at an appropriate
 Heaters must be installed so that minimum
distance from each heater to avoid accidental activation
clearances marked on the heater will be maintained
of the sprinkler. Ethylene glycol or propylene glycol must
from vehicles parked below the heater.
never be used in fire sprinkle systems where heaters are
 Each heater must be electrically grounded in present as these substances may become flammable
accordance with the National Electrical Code when heated. A fire sprinkler professional must be
ANSI/NFPA 70, when an external electrical source is consulted when heaters are installed to insure heaters
utilized. In Canada, the CSA Canadian Electrical and fire sprinklers are properly integrated. Specific
Code, C22.1 Part 1 applies. guidelines for fire sprinkler can be found in NFPA 13,
Installation of Fire Sprinkler Systems.
Sunglo Infrared Heaters
™
INSTALLATION AND SERVICE INSTRUCTIONS
8

Installation Instructions
1. Hanging Frame Mounting: Before attaching
the heater to the U” shaped hanging frame,
mount the frame in position to the overhead
building structure. Use 1/2 inch diameter or
larger bolts on each side leg. Position the
frame to facilitate the connection of gas supply
piping, and on models equipped with an
electrical valve, the electrical supply wiring.
2. Gas Supply Piping: The piping provided with
the heater is assembled to nestle in the
channel of the hanging frame. Connect an
additional length of 1/2 inch pipe long enough
to clear the top of the frame.
Screw the heater onto the 1/2” NPT x 1 inch
long nipple at the outlet end of the piping. The
heater should be turned to allow the control
handle to face in the desired direction.
Note: A 1/8 inch NPT plugged tapping,
accessible for test gauge connection, must be
installed immediately upstream of the gas
supply connection to the heater. Use a suitable
pipe thread sealant on all gas connections.
3. Heater Mounting: Set the heater (less ref
lector) with the piping assembly attached into
the suspended hanging frame. The piping will
nestle in the hanging bracket channel. Install
and tighten the two (2) 3/8 inch bolts supplied
with the frame and firmly secure the base of the
heater in place.
Electrical Supply: On the A244V 24 volt
model, the electrical inlet is provided on the
right side of the heater opposite the gas inlet
piping. The electrician should supply a
connection box as shown adjacent to the
heater electrical inlet and run ½” rigid
waterproof conduit up to the right just inside the
frame channel.
WA RNIN G : T h e m i nimum fire haza r d
clearance marked on the heater must be
maintained from vehicles parked below the
heater.
The electrical input required to the heater is
0.550 Amps at 24V (rated at 8 Watts). A 4OVA
transformer will service up to three (3) heaters.
A NEC Class 2, 24 volt transformer (20 VA
rating) circuit must be supplied to the heater.
The transformer is to be installed in the junction
box or in accordance with local codes, but in no
case closer than three (3) feet to the reflector.
4. Piping Hook-up: Connect the additional gas
supply piping. Leak test all piping joints with a
soap-water solution. Do NOT use a match to
test for gas leaks.
5. Reflector Mounting: Attach the reflector by
means of the three (3) stainless steel wingnuts
at the top of the heater.
6. Heater Start-up: Follow the lighting and
operating instructions on the rating plate
attached to the hanging frame.
25 ¼”
641 mm
NEC Class 2
24VAC Transformer-20VA
(Supplied by Installer)
24VAC
MODEL A244 & A244V
Sunglo Infrared Heaters
™
15
If any of the original wire as supplied
with the appliance must be replaced,
it m ust be rep l ac e d w it h wi r ing
material having a temperature rating
of at least 105 degrees Centigrade.
M a i n t a i n c l e a r a n c e s s h o w n f o r
a d e q u a t e c l e a r a n c e a r o u n d a i r
openings into the combustion chamber
and for accessibility as well as for
combustion and ventilating air supply.

MODEL A242
Replacement Parts List
Sunglo Infrared Heaters
™
Part No.
35031
80023
80036
8003
70036
70055
70059
Item
1
2
3
4
5
6
7
Description
Frame, PH Hanging
Elbow, 1/2”
Nipple, 1/2” X 16 1/2”
Nipple, 1/2” X Close
Bolt, 3/8” X 2 1/2”-Hex
Washer, 3/8” SAE Zn
Nut, 3/8”-16 Hex-Zn
16

Sunglo Infrared Heaters
™
No. Part No. Description
1 90065-2 Electrode with lead
2 70037 Screw, #8-32 x 3/8
3 70038 Nut, #8-32
4 30623-3 lgnitor Cover
5 70072 Screw, #8-32x 1/288
6 30623 Bracket, A270 Ignitor
7* 30629 Plate, Ignitor Ground
8 90072 Battery, AA 1.5 Volt
9 90071 Ignitor, BP-E1
10* 70066 Screw, #10-24x .250L
11 30204-5 Cylinder, PH Perf SS
*Item not shown
DSI
OPTIONAL
SPARK IGNITION
SYSTEM
20

Sunglo Infrared Heaters
™
BASIC HEATER DISASSEMBLY
Tools Required
WARNING
TM
Repair and maintenance of Sunglo Heaters must be performed by a qualified service
technician. Reassembled heater must be thoroughly checked for leaks and checked for
proper operation before use.
21

Heater Maintenance
Heater maintenance or repair should only be performed by
qualified service personnel such as a licensed heating,
ventilation, and air conditioning contractor familiar with
this type of heater.
Safety Inspection Checklist
For optimum performance and safety, it is recommended that all installation, service
and annual inspection be done by a qualified agency. Below is a basic guideline for
inspection. A more comprehensive inspection may be required depending on the
initial inspection of the heaters.
 Make sure the heater Installation, Operation and Maintenance Manual is legible.
Keep manual in a clean dry place. Contact the manufacturer for replacement of
labels or manuals.
 Make sure the area around the heater is free of combustibles.
 Reflector should be in good condition and free of dust and debris.
 Make sure the heater is mounted securely and there is no corrosion or damage
to the post or mounting brackets.
 Inspect emitter grid for cracks or bubbles. Using a wire brush remove any soot,
scale or debris from the inside of the emitter grid.
 Check the gas line for leaks using soapy water at all joints and connections.
 Light heater to verify proper ignition. If heater fails to light, clean pilot and
replace thermocouple if required.
 Inspect electrodes for cracks. With the heater off verify the ignition electrode
arcs to the top of the pilot hood.
 If heater fails to heat properly, burner and orifice will need to be cleaned.
 Observe flames. If flame has a bright yellow appearance or black soot
accumulates on the emitter grid both the burner and emitter grid need to be
cleaned thoroughly.
 Make sure the heater control operates easily.
Sunglo Infrared Heaters
™
The Original Outdoor Patio Heater
sun glo
R
22

Sunglo Infrared Heaters
™
TROUBLESHOOTING
Problem
MANUAL CONTROL
Problem Possible Causes
l
Pilot will not light Air in gas line
l Low gas pressure
l Gas line turned “Off”
l Blockage in gas line
l
Pilot does not stay lit Damaged thermocouple
l Corrosion of thermocouple connection to valve
l Damaged Gas Valve
l Wind exceeding 10 mph
l
Main burner does not light Low gas pressure
l Blockage in the main orifice
l Obstruction inside the burner
l
No Spark Weak battery
l Damaged Electrode or wiring
l Ground Plate not in place
l Loose wire
l
Spark will not light pilot No gas to pilot
l Electrode not sparking to pilot hood
l Improper electrode gap (3/16”)
l
Main burner does not light No power to the heater (24 VAC)
l Control knob not in “On' position
l
No Spark to Electrode Improper electrode gap (3/16”)
l Damaged electrode or wiring
l Damaged ground wire
l No gas to pilot
l
Gas Valve does not open No power to the heater (24 VAC)
l Loose or damaged wiring to gas valve
l Damaged gas valve
l
Heater Shuts Down Wind exceeding 10 mph
l Sensing Electrode damaged or out of position
Problem
MANUAL CONTROL WITH DSI
Problem Possible Causes
Problem
( )
AUTOMATIC GAS VALVE V SERIES
Problem Possible Causes
Problem
( )
ELECTRONIC CONTROL SYSTEM E SERIES
Problem Possible Causes
23

THIS WARRANTY IS APPLICABLE TO THE ORIGINAL OWNER ONLY. In accordance with
the warranty terms and conditions specified below.
Infrared Dynamics (the warrantor) will furnish the ORIGINAL OWNER (1) a replacement
Infrared Dynamics' heater or, (2) a replacement part for any component part which fails before
one year when used for residential use. When the heater has been used for other than single
family residential application the warranty shall be 90 days.
Service and Labor Responsibility
UNDER THIS LIMITED WARRANTY, THE WARRANTOR WILL PROVIDE ONLY A
REPLACEMENT HEATER OR PART THEREOF. THE OWNER IS RESPONSIBLE FOR ALL
OTHER COSTS. Such costs may include, but are not limited to:
A. Labor charges for service, removal, or reinstallation of the heater or part thereof.
B. Shipping and delivery charges for forwarding the new heater or replacement part from the
nearest distributor and returning the claimed defective heater or part to such distributor.
C. All cost necessary or incidental for handling and administrative charges and for any
material and/or permits required for installation of the replacement heater or part.
LIMITATION ON IMPLIED WARRANTIES
Implied warranties, including any warranty of merchantability imposed on the sale of this heater
under state law are limited to one year duration for the heater or any of its parts. Some states do
not allow limitations on how long an implied warranty lasts, so the limitation may not apply to you.
CLAIMS PROCEDURE
Any claim under this warranty should be initiated with the dealer who sold the heater, or with any
other dealer handling the warrantor's products. If this is not practical, the owner should contact:
Infrared Dynamics, 3830 Prospect Avenue, Yorba Linda, California 92886. By phone Toll Free
at:1-888-317-5255 (7-3 MF) or visit our website: www.infradyne.com.
Sunglo Infrared Heaters
™
LIMITED WARRANTY
, INC.
INFRARED DYNAMICS
Manufactured by
Yorba Linda, CA 92886 U.S.A.
Tel: [phone] Fax: [phone]
Toll-Free: [phone]
www.infradyne.com