
Troubleshooting
Air Purifier Will Not Turn On
Make sure the front cover is firmly into place. Move it around and push it into place more firmly and try to
turn on the air purifier again.
UV Lamp Not Working
The UV lamp should illuminate while operating. Since it is located behind the filter, you can only see the
“blue glow” by peering through the top air outlets into the interior of the air purifier. If the UV lamp is not
glowing when on, and it has been in use for less than a year, then push on each end of the bulb to make
sure it is tightly in the UV lamp holder.
Air Purification Technologies
Air Ionizer
zEffectively removes particulate from the air, such as allergens (including mold and dust mites), fine dust
particles, bacteria, viruses, chemical fumes and other ultra-fine particles that a filter cannot capture.
zIncreases the effectiveness of the Hepa and activated carbon filter system by causing particles to
magnetically attract together, resulting in larger particles that are easier for the filter to capture.
zDisinfects viruses and bacteria trapped in the filtration bank of the XJ-3000C that would normally
reproduce in the typical filter.
zHas the ability to remove airborne particles away from the air purifier, in areas of the room where the
filter has little effect. This is due to the fact that ions can circulate throughout a room. Negative ion
circulation is enhanced as a result of the fan.
Hepa Air Filter
zRemoves 99.97% of particles (.3 microns in size) that pass through the filter, preventing them from
becoming recirculated into the air. Largely considered the most effective type of air filter.
zCaptures a high volume of floating dust and other particles, including many of the ionized particles that
would otherwise just settle to the ground if a typical ionizer were used.
Germicidal UV Light
zUV (ultraviolet) light is scientifically proven to destroy a large variety of microbial contaminates, such as
viruses, germs, bacteria and fungi (including mold).
zUltraviolet light has been used for years by the medical field (including hospitals) to sanitize rooms and
equipment, in order to prevent the spread of illness and disease.
zRecommended by Centers for Disease Control for its ability to destroy biological pollutants.
Activated Carbon Air Filter
zSpecializes in capturing and neutralizing chemicals, gases, odors and cigarette smoke, which the
Hepa filter cannot capture.
Programmable Ozonator
zPowerful odor eliminator, which is a weakness of most other air purification methods.
zIn the Surround Air XJ-3000C, the ozone can be completely disabled if it is not needed or wanted,
while still allowing the ionizer, UV lamp and filters to run at full power.