Swisscom Classic A21 ISDN User manual

Classic A21ISDN
User Manual

Safety precautions
This corded DECT telephone is designed for connection to the Swiss public ISDN network.
Any other use whatsoever is not permitted and is regarded as in violation of the provisions.
The user manual with safety precautions is a part of the product package and must be passed
on to the new owner on reselling.
Please note:
➭Position the phone away from:
–heat sources,
–direct sun,
–other electrical equipment.
➭Protect your telephone against dust and avoid getting it wet or exposing it to aggressive
liquids and steam.
➭Do not plug the connection cord in sockets other than the one for which it is intended.
➭Connect only authorised accessories.
➭Clean the phone with a soft, damp cloth. Do not use abrasive cleaning agents or solvents.
➭Do not position the telephone in bathrooms or showers.
➭Do not touch open contacts!
Disposal
Please dispose of telephone and gift boxes in an ecological manner.
Do not dispose of them in domestic waste.

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Contents
Safety precautions
Setting up the telephone……………………………………………………………………7
Contents of the package ……………………………………………………………………7
Location ………………………………………………………………………………………7
Connecting the telephone ……………………………………………………………………8
Connecting the handset …………………………………………………………………8
Connecting the telephone ………………………………………………………………9
Installation assistant ……………………………………………………………………………9
Write-on label ………………………………………………………………………………10
Multiple Subscriber Numbers (MSN) ………………………………………………………11
Changing users …………………………………………………………………………11
Your Classic A21ISDN is designed for connection to the Swiss public ISDN network.
Please read these operating instructions carefully to familiarise yourself with and take
full advantage of the benefits of your new Classic A21ISDN.
Keep this user manual in a safe place!
Note: These operating instructions describe the full range of functions provided by
the Classic A21ISDN. The functions and instructions described in this user manual may
differ or be limited by the characteristics of your network operator or provider.
For detailed information on the services available with your ISDN connection, contact
your network provider.

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Contents
Getting to know your telephone ………………………………………………………12
Overview and operating elements …………………………………………………………12
Display symbols ………………………………………………………………………………14
About the menus ……………………………………………………………………………15
Menu navigation …………………………………………………………………………15
Back to previous menu …………………………………………………………………15
End menu …………………………………………………………………………………15
Telephoning …………………………………………………………………………………16
Call preparation ………………………………………………………………………………16
Accepting a call ………………………………………………………………………………16
Reject a call …………………………………………………………………………………16
Send DTMF/keypad information ……………………………………………………………16
Speed dialling …………………………………………………………………………………17
Handsfree/speakerphone ……………………………………………………………………17
Handsfree during a call …………………………………………………………………17
Listening by loudspeaker ……………………………………………………………………18
Handset volume ………………………………………………………………………………18
Telephone secrecy ……………………………………………………………………………18
Redial …………………………………………………………………………………………19
Redialling a number from the list ………………………………………………………19
Copying numbers from the redial list …………………………………………………19
Deleting individual entries/entire redial list ……………………………………………19
Sending SMS messages from the redial list* …………………………………………20
Keypad lock …………………………………………………………………………………20
Enquiries ………………………………………………………………………………………20
External enquiry call ……………………………………………………………………20
Brokering (switching between two calls) …………………………………………………21
Three-way conference ………………………………………………………………………21
*Function dependent on network operator.
Contact your network operator to find out whether this service is supported.

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Contents
Directory………………………………………………………………………………………22
Directory entries ………………………………………………………………………………22
Adding a new entry ……………………………………………………………………22
Tips for entering names/numbers ………………………………………………………22
Editing entries ……………………………………………………………………………23
Deleting directory entries/entire directory ……………………………………………23
Dialling numbers from the directory ………………………………………………………23
Sending SMS messages from the directory* ………………………………………………23
ETV®Online …………………………………………………………………………………24
ETV®Online query ……………………………………………………………………………24
Saving ETV®information in your directory ……………………………………………24
Calls list* ……………………………………………………………………………………25
Viewing/dialling a number from the calls list ………………………………………………25
Sending SMS messages from the calls list* ………………………………………………25
Saving numbers from the calls list to the directory ………………………………………25
Deleting individual entries/entire calls list …………………………………………………26
Audio …………………………………………………………………………………………27
Ringer …………………………………………………………………………………………27
Beeps …………………………………………………………………………………………27
Key beeps …………………………………………………………………………………27
Confirmation beep ………………………………………………………………………27
Family …………………………………………………………………………………………28
Direct call (baby call) …………………………………………………………………………28
*Function dependent on network operator.
Contact your network operator to find out whether this service is supported.

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Contents
Call costs ……………………………………………………………………………………29
Cost of last call ………………………………………………………………………………29
Total calls ……………………………………………………………………………………29
Settings ………………………………………………………………………………………29
Type of display ……………………………………………………………………………29
Charge factor ……………………………………………………………………………29
Currency …………………………………………………………………………………29
Calender/clock ………………………………………………………………………………30
Appointments ………………………………………………………………………………30
Alarm …………………………………………………………………………………………30
Time/date ……………………………………………………………………………………30
Network functions (supplementary services) …………………………………………31
Call forwarding ………………………………………………………………………………31
Unconditional ……………………………………………………………………………31
No reply …………………………………………………………………………………31
Busy ………………………………………………………………………………………31
Call anonymously (Identification restriction) ………………………………………………32
Conference assistant …………………………………………………………………………32
Parking ………………………………………………………………………………………32
Park/unpark ………………………………………………………………………………32
Park code …………………………………………………………………………………32
Recall …………………………………………………………………………………………33
Call back on busy (Completion of Calls to Busy Subscriber/CCBS) …………………33
Delete call back …………………………………………………………………………33
Malicious Call Identification (MCID) ………………………………………………………33
Call transfer …………………………………………………………………………………33
Combox ………………………………………………………………………………………34
Provider ………………………………………………………………………………………34

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Contents
SMS ……………………………………………………………………………………………35
SMS – Short Messaging Service ……………………………………………………………35
Writing SMS messages ………………………………………………………………………35
Inbox …………………………………………………………………………………………36
Drafts …………………………………………………………………………………………36
Outbox ………………………………………………………………………………………36
Templates ……………………………………………………………………………………37
Settings ………………………………………………………………………………………37
SMS service centre ………………………………………………………………………37
Send service ………………………………………………………………………………37
SMS alert on/off …………………………………………………………………………37
Settings ………………………………………………………………………………………38
Language ……………………………………………………………………………………38
Display …………………………………………………………………………………………38
Contrast …………………………………………………………………………………38
Backlight …………………………………………………………………………………38
Telephony ……………………………………………………………………………………38
Automatic keypad ………………………………………………………………………38
Speed dial keys ………………………………………………………………………………39
Programming speed dial keys …………………………………………………………39
Changing a programmed speed dial key ………………………………………………39
System PIN ……………………………………………………………………………………39
PBX ……………………………………………………………………………………………40
MSN settings …………………………………………………………………………………40
Assigning an MSN ………………………………………………………………………40
PBX access ……………………………………………………………………………………41
Compatibility …………………………………………………………………………………41
Exchange Access Code EAC …………………………………………………………………41
Entering the EAC ………………………………………………………………………41

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Contents
Functions ……………………………………………………………………………………42
Entering EAC on/off ……………………………………………………………………42
Automatic ECT …………………………………………………………………………42
Maintenance …………………………………………………………………………………43
Reset …………………………………………………………………………………………43
Faults and trouble-shooting …………………………………………………………………43
Software version and update ………………………………………………………………44
Software version …………………………………………………………………………44
Software update …………………………………………………………………………44
Emergency operation ………………………………………………………………………45
Emergency operation on network termination unit …………………………………45
Emergency operation on a PBX …………………………………………………………45
Important information ……………………………………………………………………46
Approval and conformity ……………………………………………………………………46
CE symbol ……………………………………………………………………………………46
Guarantee ……………………………………………………………………………………47
Repairs/maintenance …………………………………………………………………………47
Leased telephones ………………………………………………………………………47
Purchased telephones ……………………………………………………………………47
Help ……………………………………………………………………………………………48
Cleaning – when necessary …………………………………………………………………48
Write-on label ………………………………………………………………………………49

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Contents of the package
Classic A21ISDN
➭1 telephone Classic A21ISDN
➭1 handset
➭1 handset spiral cord
➭1 telephone connection cord
➭1 user manual (three languages: German, French, Italian)
Location
Place the Classic A21ISDN on an even, dry surface within range of the connection socket.
If the selected position is too far from the connection socket, use an approved extension
cable which you can buy at any Swisscom shop or specialist outlet.
➭Make sure the telephone connection cord is safely stowed to prevent accidents.
➭Do not plug the connection cord in sockets other than the one for which it is intended.
➭Do not expose the telephone to direct sunlight.
➭Protect the telephone against moisture. Do not position the telephone in rooms
exposed to condensation, corrosive steam or excessive dust. Condensation can be
present in basements, garages, conservatories or sheds.
➭The ambient temperature must be between 5 °C and 40 °C.
Position the telephone in a clean, dry and well-aired location. Choose a place which is
stable, level, and not subject to vibrations.
To avoid mutual interference, do not position the telephone in the immediate vicinity of
electronic equipment such as hi-fi systems, office equipment or microwave ovens. Avoid
positioning the telephone near heat sources such as heating elements or near obstacles.
Setting up the telephone

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Setting up the telephone
Connecting the telephone
The connection sockets for the handset and connection cord are located on the base of
the telephone. Connect the handset first, then plug the telephone in to the jack.
Connecting the handset
The connectors at both ends of the spiral cord are the
same size.
Plug the connector at the longer, straight end of the
cord into the socket on the telephone based ➀marked
with the handset symbol.
Press the cable into the cable duct ➁. To do this, use a
flat, thin object to press the cord under the grips.
Plug the connector at the other end of the spiral cord into the socket on the handset.
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Setting up the telephone
Connecting the telephone
Plug the smaller of the two connectors on the
telephone connection cord into the socket on the
telephone base ➀marked with the telephone
symbol.
Press the cable into the cable duct ➁. To do this, use
a flat, thin object to press the cord under the grips.
Turn the telephone over again and set it on its feet.
Replace the handset.
Plug the larger connector at the other end of the
telephone connection cord into the wall socket ➂.
Lift the handset. You will hear the dialling tone. You can now telephone!
➭Do not plug the connection cord in sockets other than the one for which it is intended.
➭Make sure the telephone connection cord is safely stowed to prevent accidents.
Installation assistant
An installation assistant simplifies things for you by guiding you step by step through the
setup procedure for your telephone.
Follow the displayed instructions and enter the preferred language, all MSN numbers
along with user name, as well as time and date.
Note • The installation assistant will re-appear following a reset of the telephone
(reset to default settings).
•You can also enter the preferred language, MSNs, time and date in the
corresponding menus.
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Setting up the telephone
Write-on label
The phone is delivered with the write-on label already
inserted.
The last page of this user manual contains additional
labels for the speed dial keys.
Cut a new label out whenever you need one.
Insert the cut-out label into the recess near the speed
dial keys ➀. If you already know which numbers are to
be assigned to these keys, you can complete the label
now.
Place the Perspex cover on the label field into the
recess ➁and press lightly until it fits into position.
➭If you want to add other numbers or do not know at startup which numbers you will
be using, you can easily remove the Perspex cover for subsequent modification.
Lift the cover by placing a fingernail under the notch at its edge. Add the number(s)
and replace the cover as described above.
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Setting up the telephone
Multiple Subscriber Numbers (MSN)
When you ordered your ISDN connection, your network operator will have assigned you
several Multiple Subscriber Numbers (MSN). You can assign these numbers to different
devices or assign individual numbers to different users. Every MSN (user) can then define
individual settings for the number assigned to him or her.
Your telephone can manage up to 5 MSNs. To use all the functions, you must set up at
least one MSN with user name (see section on “Assigning an MSN”).
Changing users
To change users, press the softkey under MENU. Use to scroll to
CHANGE USER and
select the relevant user. The current user is displayed. You can now access the activated
user’s call lists, charge displays and individual settings. To find out how to set preferences
for individual MSNs, refer to the section on “MSN settings”.
Note The CHANGE USER menu can only be accessed if more than one MSN has
been programmed.

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Getting to know your telephone
Overview and operating elements
Handset
Handset hook Smiley key
Softkey
Calls list
Redial
Mute key Speed dial keys
Alphanumerical
keypad
Enquiry key
Loudspeaker
Minus/Plus key
Loudspeaker key
Softkey
Navigation key
Message key
Asterisk key/
Ringer on/off Hash key/ Activating
the key lock
Speakerphone

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Getting to know your telephone
Softkeys (multifunctional keys)
Right softkey: Choose menu options, confirm entries/settings.
Left softkey: return to previous menu step.
Navigation key For scrolling up/down or right/left
Redial Open redial list.
Opens calls list*.
Message key Access to new unanswered calls or new SMS messages.
Loudspeaker key Listening by loudspeaker: Activate loudspeaker
during a call for others in the room to listen in.
Minus/Plus key Loudspeaker volume up/down.
Mute key Deactivate microphone to ask a question in the room
without your partner hearing you.
Alphanumerical keypad For dialling telephone numbers. Letters
printed.
Press and hold down “0” when entering a telephone number to insert
a dialling pause between two digits.
Combox Press and hold down for direct access to network answer
machine messages.
Call back on busy Press and hold if called party is busy: Activate call
back on busy.
Call anonymously Press and hold down to suppress caller ID for next
call.
Park/unpark Press and hold during call: Park. Press and hold in
standby mode: Unpark.
Asterisk key For entering asterisks. Press and hold down to switch
ringer on/off.
Hash key For entering the hash symbol. Press and hold down to
switch keylock on.
…
*Function dependent on network operator. CLIP is transferred in the Swisscom ISDN network.

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Getting to know your telephone
Display symbols
*Function dependent on network operator. CLIP is transferred in the Swisscom ISDN network.
Alarm set
Indicates that the alarm is set.
Active call
Indicates that a call is in progress.
Ringer off
Indicates that the ringer is switched off.
Keypad lock
Indicates that the keypad is locked.
Call forwarding activated
Indicates that call forwarding is activated.
Unanswered calls*
Displayed if you have unanswered calls in the
calls list.
You have new SMS messages*
Indicates that you have new SMS messages.
You have Combox messages
Displayed if you have new Combox messages.
Recall
Offers you the option of “call back on busy”.
Keypad locked A locked keypad prevents numbers being dialled
inadvertently.
Enquiry key with flash function.
Smiley key Open ETV®Online.
5 Speed dial keys (dual-programmable).

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Getting to know your telephone
About the menus
Menu navigation
Your handset provides you with an easy-to-follow menu. As a rule, every menu offers
a list of options. To select main menu, sub-menu and options, press the softkey below
the corresponding display text.
Press the softkey under MENU to open the main menu and use the navigation key to
scroll to the option you are seeking. Press OK to open the options list, use the
navigation key to scroll down the list to the preferred option, and confirm the option
by pressing OK.
Back to previous menu
Press BACK to return to the previous menu.
End menu
To exit a menu, press the softkey under BACK. If you want to return to standby mode,
press BACK again.

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Call preparation
First, enter the number. If you enter an incorrect number, you can delete the entry.
Lift the handset to dial the number.
Accepting a call
The caller's number or name (if stored in the directory) are displayed only if your network
operator supports caller line ID (Caller Line ID Presentation/CLIP*).
Lift the handset to accept the call.
Reject a call
You can reject an incoming call. Press the softkey under OPTION, REJECT, the caller is
rejected.
Send DTMF/keypad information
By switching to temporary DTMF you can press the softkey under OPTION,DTMF to
send control signals, e.g. for the Combox, during a call.
Note If you have activated “Autom. DTMF” in the SETTINGS , TELEPHONY menu,
there is no need to switch to temporary DTMF. Temporary DTMF is automati-
cally deactivated when you end the call.
*Function dependent on network operator.
CLIP is transferred in the Swisscom ISDN network.
Telephoning

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Telephoning
Speed dialling
Your telephone offers the option of dialling frequently used numbers by simply pressing a
speed dial key. There are 5 keys available for this purpose. Each can be programmed
twice to give a total of 10 numbers.
The numbers stored under speed dial keys are available to all users.
For speed dialling, the relevant speed dial key must be programmed with a telephone
number.
Press the speed dial key .
Lift the handset. The telephone automatically dials the number. Wait for the connection
and make your call.
Note • Press the speed dial key once to display the first stored telephone number.
Press the speed dial key twice to display the second stored number.
•To programm speed dial keys, see chapter “Settings / Speed dial keys”.
Handsfree/speakerphone
You can conduct calls with the handset on-hook and allow others present in the room to
take part in the call.
Your phone rings to indicate an incoming call: Press to accept the call and conduct
the call over the loudspeaker. Press again to terminate the call.
Handsfree during a call
Press and hold down during an active call. Replace the handset and release the loud-
speaker key now. Press again to terminate the call.

Telephoning
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Listening by loudspeaker
Unlike handsfree, others present in the room can listen in the call, your caller however
only hears what is said through the handset (not what is said in the room).
You are talking on the handset and want others in the room to listen in.
Press to activate the loudspeaker.
Press again to deactivate the loudspeaker.
Replace the handset to terminate the call.
Handset volume
You can adjust the handset loudspeaker volume in 5 steps. Press during a call to
adjust the volume. The selected setting is saved after the end of the call.
Telephone secrecy
During a call you can talk to someone else in the room without the caller hearing.
1. Press during a call. This switches handset secrecy on and your caller cannot hear
you.
2. Press to return to the call.