SwitchBot W2500020 User manual

文件名称: Keypad Touch-SMS-EN-2207
材质和工艺：
封面157g铜版纸、128g铜版纸，骑马钉
版本号: V2.2-2207
PT 2034C
设计师：WQY
成品尺寸：60*93mm
完成时间：2022/07/25
更改内容：1.修改文案内容 2.添加IC警语 3.更新版本
备注：红色线框不印刷

User Manual
Keypad Touch
Please read this user manual carefully before
using your device.
www.switch-bot.com
V2.2-2207

1. Package Contents --------------------------- 01
2. List of Components ------------------------- 03
3. Preparation ------------------------------------ 04
4. Getting Started ------------------------------- 05
5. Safety Information -------------------------- 06
6. Installation ------------------------------------- 07
7. Keypad Touch Removal Illustration ---- 18
8. Precautions ------------------------------------ 19
9. Device Status Description ----------------- 20
10. Passcode Unlock --------------------------- 21
11. NFC Card Unlock --------------------------- 23
12. Fingerprint Unlock ------------------------- 24
13. Battery Replacement --------------------- 25
14. Unpairing ------------------------------------- 27
15. Lost Device ----------------------------------- 27
16. Firmware Upgrades ----------------------- 28
17. Troubleshooting ---------------------------- 28
18. Specifications -------------------------------- 29
19. Disclaimer ------------------------------------ 30
20. Warranty -------------------------------------- 30
21. Contact & Support ------------------------- 31
Contents

Package Contents
Double-sided
Adhesive Tape × 1
Wet Wipe
× 1
Screw Kit (Two 3.5 × 25 mm [#6 × 1"]
Screws, Two Expansion Bolts) × 1
Ejection Pin
× 1
Rubber Ring
× 2
SwitchBot Card
× 1
CR123A Battery
× 2
User Manual
× 1
SwitchBot
Keypad Touch × 1
Mounting Plate
× 1
Alignment Sticker
× 1
Triangle Opener
× 1
01 02

List of Components
Please note: if you want to set unlock passcode
remotely or receive notifications on your phone, you
will need a SwitchBot Hub Mini (sold separately).
Preparation
03 04
iOS 11.0+ Android OS 5.0+
Battery Cover
Mounting Plate
Removal Hole
Buzzer
Status Bar (Unlock Icon, Indicator Light,
Lock Icon, Low Battery Icon)
Light Sensor
Lock Button
OK Button (for passcode unlock only)
NFC Sensor (NFC sensing is valid within
the dotted box)
Fingerprint Verification Zone
You will need:
• A smartphone or tablet using Bluetooth 4.2
or later.
• The latest version of our app, downloadable
via the Apple App Store or Google Play Store.
• A SwitchBot account, you can register via
our app or sign in to your account directly
if you already have one.

Getting Started Safety Information
Keep your device away from heat and
humidity, and make sure it does not come
into contact with fire or water.
Do not touch or operate this product with
wet hands.
This product is a precision-based electronic
product, please avoid physical damage.
Do not attempt to disassemble, repair, or
modify the product.
Do not use the product where wireless
devices are not allowed.
•
•
•
•
•
Remove the battery cover and install the
batteries. Make sure the batteries are
installed in the right direction. Then put the
cover back on.
Open our app, register an account and
sign in.
Tap "+" at the top right of the Home page,
find the Keypad Touch icon and select,
then follow the instructions to add your
Keypad Touch.
05 06
1.
2.
3.

Before installation you will need:
Installation
Method 1: Install with Screws
Step 1: Confirm Installation Position
Tips: To avoid repeatedly changing positions after
installation and causing damage to your wall, we
suggest that you add Keypad Touch on our app first
to see whether you can control the Lock via Keypad
Touch at the chosen position. Make sure your Keypad
Touch is installed within 5 meters (16.4 ft) from
your Lock.
07 08
Add Keypad Touch following the instructions
on the app. After adding successfully, find a
suitable position on the wall, attach SwitchBot
Keypad Touch to the chosen position with
your hands, then check if you can lock and
unlock SwitchBot Lock smoothly when using
Keypad Touch.
If everything works correctly, place the
alignment sticker to the position chosen and
mark holes for screws using a pencil.
Electric Drill Rubber Hammer
Pencil Screwdriver

Prepare a suitably sized electric drill bit
before drilling.
① When installing on more rugged surfaces
like concrete or brick:
Use an electric drill with the 6 mm (15/64")
sized drill bit to drill holes at the marked
positions, then use the rubber hammer to
hammer the expansion bolts into the wall.
Step 2: Determine Drill Bit Size and
Drill Holes
Tips: For outdoor usage, we recommend that
you install with screws to prevent SwitchBot Keypad
Touch being moved without your permission.
Concrete or other hard surfaces can be challenging
for drilling. If you are not experienced with drilling
into a particular type of wall, you may want to
consider consulting a professional.
09 10
②When installing on surfaces like wood
or plaster:
Use an electric drill with the 2.8 mm (7/64")
sized drill bit to drill holes at the marked
positions.

11 12
Affix mounting plate to the wall using
screws. Make sure the mounting plate is
firmly attached, there should be no excess
movement when you press either side.
Tips: If the wall surface is uneven, you may need
to place two rubber rings at the two screw holes
at the back of the mounting plate.
Step 3: Attach Mounting Plate to the Wall
Align the two metal round buttons at the
back of your Keypad Touch with the two
round locating holes at the bottom of
mounting plate. Then press and slide your
Keypad Touch downwards with pressure
along the mounting plate. You will hear a
click when it is firmly attached. Then press
your Keypad Touch from different angles
using your hands to make sure it is stable.
Step 4: Attach Keypad Touch to
Mounting Plate

13 14
Tips:
①To avoid repeatedly changing positions after
installation and causing damage to your wall, we
suggest that you add Keypad Touch on our app first
to see whether you can control the Lock via Keypad
Touch at the chosen position. Make sure your
Keypad Touch is installed within 5 meters (16.4 ft)
from your Lock.
②3M adhesive tape can only attach firmly to smooth
surfaces like glass, ceramic tile and smooth door
surface. Please clean the installation surface first
before installation. (We recommend you install with
screws to prevent your Keypad Touch being
removed.)
Step 1: Confirm Installation Position
Method 2: Install with Adhesive Tape
①Check if the battery cover is properly
clicked into place. The battery cover should
cover the battery box perfectly and form a
flat surface with its surrounding case parts.
Then try attaching your Keypad Touch to the
mounting plate again.
②Check if the installation surface is uneven.
An uneven surface may cause the mounting
plate to be too closely mounted to the wall.
If so, you may need to place two rubber rings
at the screw holes at the back of the mounting
plate to ensure there is a certain distance
between the mounting plate and the wall
surface.
If you've run into problems when attaching
your Keypad Touch to the mounting plate,
please refer to the following solutions to solve
the problem:

Tips: Make sure the installation surface is smooth
and clean. Make sure the temperature of the
adhesive tape and installation surface is higher than
0℃, otherwise the tape adhesion may decline.
Attach adhesive tape to the back of mounting
plate, then stick the mounting plate to the
wall at the marked position. Press the
mounting plate against the wall for 2 minutes
to ensure it is firm.
Step 2: Attach Mounting Plate to the Wall
Add your Keypad Touch following the
instructions on our app. After adding
successfully, find a suitable position on the
wall, attach your Keypad Touch to the position
with your hands, then check if you can lock
and unlock SwitchBot Lock smoothly using
Keypad Touch. If so, use pencil to mark
the position.
15 16

17 18
Keypad Touch Removal Illustration
Tips: Do not remove Keypad Touch with force as
this may cause structural damage to the device.
Keypad Touch Removal Alerts
Removal alerts will be activated once
Keypad Touch is added to your SwithBot
account. Removal alerts will be triggered
every time your Keypad Touch is removed
from the mounting plate.
Users can remove alerts by entering the
correct passcode, verifying fingerprints or
NFC cards.
•
•
Poke the ejection pin into the removal hole and hold
with pressure, at the same time, pull the Keypad
upwards to remove it.
Tips: Make sure the mounting plate has been firmly
attached to the wall before continuing.
Step 3: Attach Keypad Touch to
Mounting Plate
Align the two metal round buttons at the back
of your Keypad Touch with the two round
locating holes at the bottom of mounting
plate. Then press and slide your Keypad Touch
downwards with pressure along the mounting
plate. You will hear a click when it is firmly
attached. Then press your Keypad Touch from
different angles using your hands to make
sure it is stable.

Precautions
This product cannot control your Lock when
it runs out the battery. Please check
remaining battery via our app or the
indicator on the device panel periodically,
and make sure you replace the battery in
time. Remember to bring a key out with
you when the battery is low to prevent
being locked outside.
Refrain from using this product if an error
occurs and contact SwitchBot
Customer Service.
•
•
19 20
Device Status Description
Please visit support.switch-bot.com for detailed
information.
Device Status
Indicator light flashes green
rapidly
Indicator light flashes green
slowly then goes off
Device is ready
to set up
OTA upgraded
successfully
Red battery icon lights up and
device beeps twice
Green unlock icon lights up
with a beep
Green lock icon lights up
with a beep
Indicator light flashes red
twice and device beeps twice
Indicator light flashes red
twice and panel backlight
flashes twice with 2 beeps
Indicator light flashes red
and panel backlight flashes
rapidly with continuous beeps
Low battery
Unlock
successful
Lock successful
Unlock/
lock failed
Indicator light flashes red
once and unlock/lock icon
flashes once with 2 beeps
Unable to
connect to Lock
Wrong passcode
entered 5 times
Removal alert
Description

Passcode Unlock
21 22
• Amount of passcodes supported: You can
set up to 100 passcodes, including 90
permanent passcodes, temporary
passcodes and one-time passcodes totally
and 10 emergency passcodes. When the
amount of passcodes added has reached
the max. limit, you will need to delete
existing passcodes to add new ones.
• Passcode digit limit: you can set a
passcode of 6 to 12 digits.
• Permanent passcode: passcode that is
valid forever.
• Temporary passcode: passcode that is valid
within a set time period. (Time period can be
set up to 5 years.)
• One-time passcode: you can set a one-time
passcode that is valid for from 1 to 24 hours.
• Emergency passcode: the app will send
you notifications when emergency passcode
is used to unlock.
• Emergency unlock notifications: you will
only receive emergency unlock notifications
when your Keypad Touch is connected to
a SwitchBot Hub.
• Falsely triggered emergency unlock: With
the anti-peep technology, when the random
digits you entered contain an emergency
passcode, your Keypad Touch will regard it
as an emergency unlock first and will send
you notifications. To prevent situations like
this, please avoid entering digits that may
compose an emergency passcode you've set.
• Anti-peep technology: You can add
random digits before and after the correct
passcode to unlock so people around you
won't know what your real passcode is. You
can enter up to 20 digits to include the real
passcode.
• Security settings: Your Keypad Touch will
be disabled for 1 minute after 5 failed
attempts to enter your passcode. Another
failed attempt will disable your Keypad
Touch for 5 minutes and the disabled time
will increase by double with following
attempts. The max. disabled time is 24
hours, and each failed attempt after that
will cause it to be disabled for another
24 hours.
• Set passcode remotely: requiring a
SwitchBot Hub.

NFC Card Unlock
• Amount of NFC cards supported: You can
add up to 100 NFC cards, including
permanent cards and temporary cards.
When the amount of NFC cards added has
reached the max. limit, you will need to
delete existing cards to add new ones.
• How to add NFC cards: Follow the
instructions in the app and put a NFC card
close to the NFC sensor. Do not move the
card before it has been added successfully.
• Security settings: Your Keypad Touch will
be disabled for 1 minute after 5 failed
attempts to verify a NFC card. Another
failed attempt will disable your Keypad
Touch for 5 minutes and the disabled time
will increase by double with following
attempts. The max. disabled time is 24
hours, and each failed attempt after that
will cause it to be disabled for another
24 hours.
• NFC card lost: if you've lost your NFC card,
please delete the card as soon as possible
in the app.
Fingerprint Unlock
• Amount of fingerprints supported: You
can add up to 100 fingerprints, including
90 permanent fingerprints and 10
emergency fingerprints. When the amount
of fingerprints added has reached the max.
limit, you will need to delete existing
fingerprints to add new ones.
• How to add fingerprints: follow the
instructions in the app, press and lift your
finger to scan it for 4 times to add your
fingerprint successfully.
• Security settings: Your Keypad Touch will
be disabled for 1 minute after 5 failed
attempts to verify a fingerprint. Another
failed attempt will disable your Keypad
Touch for 5 minutes and the disabled time
will increase by double with following
attempts. The max. disabled time is 24
hours, and each failed attempt after that
will cause it to be disabled for another
24 hours.
23 24

Battery Replacement
When your device battery is low, a red battery
icon will appear and your device will emit a
sound prompt indicating low battery every
time you wake it up. You will also receive a
notification via our app. Should this happen,
please replace batteries as soon as possible.
How to replace batteries:
Note: The battery cover can not be easily removed
due to the waterproof sealant added between the
battery cover and the case. You will need to use
the triangle opener provided.
25 26
Remove the Keypad Touch from the
mounting plate, insert the triangle opener
into the slot at the bottom of the battery
cover, then press it with continuous force
to pry the battery cover open. Insert 2 new
CR123A batteries, put the cover back, then
attach the Keypad Touch back to the
mounting plate.
When putting the cover back, make sure it
covers the battery box perfectly and forms
a flat surface with its surrounding case parts.
•
•
Removing
battery cover
Battery cover
in place

Unpairing
If you are not using Keypad Touch, please
navigate to the Settings page of the Keypad
Touch to unpair it. Once Keypad Touch is
unpaired, it will be not able to control your
SwitchBot Lock. Please operate with caution.
Lost Device
Please visit support.switch-bot.com for
detailed information.
Should you lose your device, please navigate
to the Settings page of the Keypad Touch in
question and remove pairing. You can pair
the Keypad Touch to your SwitchBot Lock
again if you find your lost device.
27 28
Troubleshooting
Please visit our website or scan the QR code
below for more information.
https://support.switch-bot.com/hc/en-us/
sections/4845758852119
Firmware Upgrades
In order to improve user experience, we will
regularly release firmware updates to
introduce
new functions and solve any
software defects that may occur during
usage. When a new firmware version is
available, we will send an upgrade notification
to your account via our app. When upgrading,
please make sure your product has sufficient
battery and make sure your smartphone is
within range to prevent interference.

29 30
Model: W2500020
Color: Black
Material: PC + ABS
Size: 112 × 38 × 36 mm (4.4 × 1.5 × 1.4 in.)
Weight: 130 g (4.6 oz.) (with battery)
Battery: 2 CR123A batteries
Battery Life: Approx. 2 years
Usage Environment: Outdoor and Indoor
System Requirements:
iOS 11+, Android OS 5.0+
Network Connectivity: Bluetooth Low Energy
Operating Temperature:
−25 ºC to 66 ºC (−13 ºF to 150 ºF)
Operating Humidity:
10 % to 90 % RH (noncondensing)
IP Ratings: IP65
Specifications Disclaimer
This product is not a security device and
cannot prevent instances of theft from taking
place. SwitchBot is not liable for any theft or
similar accidents that may occur when using
our products.
Warranty
We warrant to the original owner of the
product that the product will be free from
defects in materials and workmanship for a
period of one year from the date of purchase.
Please note that this limited warranty does
not cover:
1. Products submitted beyond the original
one-year limited warranty period.
2. Products on which repairs or modifying
have been attempted.
3. Products subjected to falls, extreme
temperatures, water, or other operating
conditions outside the product
specifications.

Setup and Troubleshooting:
support.switch-bot.com
Support Email:
[email protected]
Feedback: If you have any concerns or
problems when using our products, please
send feedback via our app through the
Profile > Feedback page.
Contact & Support
CE/UKCA Warning
RF exposure information: The EIRP power of the
device at maximal case is below the exempt
condition, 20 mW specified in EN 62479: 2010. RF
exposure assessment has been performed to
prove that this unit will not generate the harmful
EM emission above the reference level as specified
in EC Council Recommendation(1999/519/EC).
CE DOC
Hereby, Woan Technology (Shenzhen) Co., Ltd.
declares that the radio equipment type W2500020
is in compliance with Directive 2014/53/EU. The
full text of the EU declaration of conformity is
available at the following internet address:
support.switch-bot.com
UKCA DOC
Hereby, Woan Technology (Shenzhen) Co., Ltd.
declares that the radio equipment type W2500020
is in compliance with UK Radio Equipment
Regulations (SI 2017/1206). The full text of the UK
declaration of conformity is available at the
following internet address: support.switch-bot.com
This product can be used in EU member states
and UK.
31 32
4. Damage due to natural disaster
(including but not limited to lightning, flood,
tornado, earthquake, or hurricane, etc.).
5. Damage due to misuse, abuse, negligence
or casualty (e.g. fire).
6. Other damage that is not attributable to
defects in the manufacture of product
materials.
7. Products purchased from unauthorized
resellers.
8. Consumable parts (including but not
limited to batteries).
9. Natural wear of the product.

FCC Warning
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference
received, including interference that may cause
undesired operation.
NOTE: This equipment has been tested and found
to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable
protection against harmful interference in a
residential installation.
This equipment generates uses and can radiate
radio frequency energy and, if not installed and
used in accordance with the instructions, may
cause harmful interference to radio communications.
However, there is no guarantee that interference
will not occur in a particular installation. If this
equipment does cause harmful interference to radio
or television reception, which can be determined
by turning the equipment off and on, the user is
encouraged to try to correct the interference by
one or more of the following measures:
- Reorient or relocate the receiving antenna.
33 34
Manufacturer: Woan Technology (Shenzhen) Co., Ltd.
Address: Room 1101, Qiancheng Commercial
Center, No. 5 Haicheng Road, Mabu Community,
Xixiang Subdistrict, Bao'an District, Shenzhen,
Guangdong, P.R.China, 518100
EU Importer Name: Amazon Services Europe
Importer Address: 38 Avenue John F Kennedy,
L-1855 Luxembourg
Operation frequency (Max power）
BLE: 2402 MHz to 2480 MHz (3.2 dBm)
Operation temperature: −25 ℃ to 66 ℃
NFC: 13.56 MHz