Symbol NetVision Phone Installation and operation manual

www.symbol.com
NetVision Phone
Product Reference Guide
70-20530-02
Revision B
December 1999

ii NetVision Phone Product Reference Guide
Copyright
Copyright © 1999 by Symbol Technologies, Inc. All rights reserved.
Symbol, the Symbol logo and Spectrum24 are registered trademarks of Symbol Technologies, Inc.
No part of this publication may be modified or adapted in any way, for any purposes without permission in writing from Symbol. The material in this manual
is subject to change without notice.
Symbol reserves the right to make changes to any product to improve reliability, function, or design.
No license is granted, either expressly or by implication, estoppel, or otherwise under any Symbol Technologies, Inc., intellectual property rights. An implied
license only exists for equipment, circuits, and subsystems contained in Symbol products.
Other product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged.
Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
Patents
This product is covered by one or more of the following U.S. and foreign Patents:
U.S. Patent No.
4,360,798; 4,369,361; 4,387,297; 4,460,120; 4,496,831; 4,593,186; 4,603,262; 4,607,156; 4,652,750; 4,673,805;
4,736,095; 4,758,717; 4,816,660; 4,845,350; 4,896,026; 4,897,532; 4,923,281; 4,933,538; 4,992,717; 5,015,833;
5,017,765; 5,021,641; 5,029,183; 5,047,617; 5,103,461; 5,113,445; 5,130,520; 5,140,144; 5,142,550; 5,149,950;
5,157,687; 5,168,148; 5,168,149; 5,180,904; 5,216,232; 5,229,591; 5,230,088; 5,235,167; 5,243,655; 5,247,162;
5,250,791; 5,250,792; 5,260,553; 5,262,627; 5,262,628; 5,266,787; 5,278,398; 5,280,162; 5,280,163; 5,280,164;
5,280,498; 5,304,786; 5,304,788; 5,306,900; 5,321,246; 5,324,924; 5,337,361; 5,367,151; 5,373,148; 5,378,882;
5,396,053; 5,396,055; 5,399,846; 5,408,081; 5,410,139; 5,410,140; 5,412,198; 5,418,812; 5,420,411; 5,436,440;
5,444,231; 5,449,891; 5,449,893; 5,468,949; 5,471,042; 5,478,998; 5,479,000; 5,479,002; 5,479,441; 5,504,322;
5,519,577; 5,528,621; 5,532,469; 5,543,610; 5,545,889; 5,552,592; 5,557,093; 5,578,810; 5,581,070; 5,589,679;
5,589,680; 5,608,202; 5,612,531; 5,619,028; 5,627,359; 5,637,852; 5,664,229; 5,668,803; 5,675,139; 5,693,929;
5,698,835; 5,705,800; 5,714,746; 5,723,851; 5,734,152; 5,734,153; 5,742,043; 5,745,794; 5,754,587; 5,762,516;
5,763,863; 5,767,500; 5,789,728; 5,789,731; 5,808,287; 5,811,785; 5,811,787; 5,815,811; 5,821,519; 5,821,520;
5,823,812; 5,828,050; 5,850,078; 5,861,615; 5,874,720; 5,875,415; 5,900,617; 5,902,989; 5,907,146; 5,912,450;
5,914,478; 5,917,173; 5,920,059; 5,923,025; 5,929,420; 5,945,658; 5,945,659; 5,946,194; 5,959,285; D305,885;
D341,584; D344,501; D359,483; D362,453; D363,700; D363,918; D370,478; D383,124; D391,250; D405,077;
D406,581; D414,171; D414,172
Invention No. 55,358; 62,539; 69,060; 69,187 (Taiwan); No. 1,601,796; 1,907,875; 1,955,269 (Japan); European Patent 367,299; 414,281;
367,300; 367,298; UK 2,072,832; France 81/03938; Italy 1,138,713
Symbol Technologies, Inc.
One Symbol Plaza
Holtsville, N.Y. 11742-1300
Telephone:(800)SCAN234, [phone], TLX:6711519
www.symbol.com

NetVision Phone Product Reference Guide iii
About This Document
Reference Documents
This Reference Guide refers to the following documents:
Conventions
Keystrokes are indicated as follows:
Typeface conventions used include.
Part Number Document Title
70-20620-01 NetVision Data Phone User Guide
70-20504-01 Spectrum24 Access Point User Guide
ENTER identifies a key.
FUNC, CTRL, Cidentifies a key sequence. Press and release each key in turn.
Press A+Bpress the indicated keys simultaneously.
Hold A
Hold A+B
press and hold the indicated keys while performing or waiting for another
function. Used in combination with another keystroke.
<angles> indicates mandatory parameters in a given syntax.
[brackets] for command line, indicates available parameters; in configuration files
brackets act as separators for options.
GUI Screen text indicates the name of a control in a GUI-based application.
Italics indicates the first time a term is used, a book title, variables, and
menu titles.
‘single quotes’ indicates the exact setting for a parameter.
Screen indicates monitor screen dialog. Also indicates user input.
Ascreen is the hardware device on which data appears.
A display is data arranged on a screen.
Terminal indicates text shown on a phone screen.
URL indicates Uniform Resource Locator.

iv NetVision Phone Product Reference Guide
This document uses the following symbols for certain conditions or types of information:
Indicates tips or special requirements.
Indicates conditions that can cause equipment damage or data loss.
Indicates a potentially dangerous condition or procedure that only Symbol-
trained personnel should attempt to correct or perform.

Contents
NetVision Phone Product Reference Guide v
Chapter 1 Introduction...................................................................................1
1.1 About NetVision Phone..................................................................1
1.2 User profiles.................................................................................3
1.3 Folder Styles .................................................................................4
1.3.1 Shared Style .......................................................................5
1.3.2 Personal Style .....................................................................5
1.4 Dialing by Name (Call List) ............................................................5
1.5 Telephony Styles ...........................................................................6
1.5.1 Gateway Telephony ............................................................6
1.5.2 IP Telephony ......................................................................8
1.6 Intercom Mode .............................................................................9
1.7 Related Publications ....................................................................10
Chapter 2 Phone Administrator Requirements........................................11
2.1 System Requirements...................................................................11
2.1.1 Hardware ........................................................................11
2.1.2 Software ..........................................................................11
2.2 Installing NetVision Phone Administrator .......................................11
Chapter 3 Configuring NetVision Telephones.........................................13
3.1 Preparation ................................................................................13
3.1.1 Site Preparation ................................................................13
3.1.2 Individual Telephone Preparation .......................................15
3.2 Setting Parameters with NetVision Phone Administrator ..................16
3.2.1 Creating and Selecting Folders ..........................................16
3.2.2 Set Folder Style .................................................................17
3.2.3 Define the Log List ............................................................17
3.2.4 Add More Names to Call List (optional) ..............................18
3.2.5 Set Network Parameters ....................................................19

vi NetVision Phone Product Reference Guide
3.2.6 Establish PINs for User Profiles ...........................................19
3.2.7 Give User Profiles Menu Access..........................................20
3.2.8 Define Intercom Groups ....................................................20
3.2.9 Set User Interface Defaults.................................................21
3.2.10 Define Special PBX Features.............................................21
3.3 Download Configuration Data .....................................................22
3.3.1 Use Serial Cable to Download Configuration Files...............23
3.3.2 Use FTP to Download Configuration Files ...........................25
3.4 Logon to the Phone with Setup Profile ...........................................27
3.5 Set Parameters Manually .............................................................27
3.5.1 Key in a Parameter ...........................................................28
3.5.2 Select Parameter from a List...............................................29
Chapter 4 Text Messaging ...........................................................................31
4.1 Overview ...................................................................................31
4.2 Error messages...........................................................................32
Chapter 5 NetVision Phone System Information and Maintenance....33
5.1 Phone and Network Information ..................................................33
5.1.1 System Info ......................................................................33
5.1.2 Network Info ....................................................................34
5.1.3 User Profile ......................................................................34
5.2 Preprogrammed Functions...........................................................35
5.3 Maintenance Operations .............................................................35
5.3.1 Site Survey .......................................................................36
5.3.2 Reassociate ......................................................................36
5.3.3 Reset Unit.........................................................................36
5.3.4 Load Addrs ......................................................................36
5.4 How to Reset the Phone Default Settings........................................37
Chapter 6 NetVision Phone Firmware ......................................................39
6.1 Updating Firmware .....................................................................39
6.2 Troubleshooting Firmware Updating.............................................41

NetVision Phone Product Reference Guide vii
Appendix A IP Dialing ................................................................................... A-1
A.1 IP Dialing (Peer-to-Peer Telephony) ............................................ A-1
Appendix B Phone Parameter Default Settings........................................ B-1
B.1 Phone Parameter Defaults ......................................................... B-1
Appendix C Technical Data..........................................................................C-1
Appendix D Customer Support....................................................................D-1
Appendix E Regulatory Compliance........................................................... E-1
Index............................................................................................................. Index-1

viii NetVision Phone Product Reference Guide

NetVision Phone Product Reference Guide 1
Chapter 1 Introduction
1.1 About NetVision Phone
The NetVision Phone is a small, lightweight, full-featured telephone that
operates over Symbol’s Spectrum24 802.11 wireless data networks using
Voice-over-IP technology or VoIP.
Add a gateway to connect the data network to the traditional telephone PBX
(private branch exchange) system to give NetVision Phones the ability to
make and receive calls to PBX extensions and directly to the Public Switched
Telephone Network (PSTN).
The NetVision Phone supports:
•ITU standards. NetVision Phone employs International
Telecommunications Union (ITU) standard H.323 protocols for real-time
communications over the Internet and corporate Intranets.
•IEEE 802.11 wireless network protocol.
For specific details of the standards the NetVision Phone supports,
see Appendix C.
NetVision Phones can also make calls to several other NetVision phones
using intercom mode, using IP telephony.

Introduction
2 NetVision Phone Product Reference Guide
NetVision Phones contain these features:
•User Profiles - Identify authorized phone users.
•Shared style usage - Allows users to pick up any phone, log on an
assigned user profile and use the same feature set as on any
Data Phone.
•Personal style usage - Assigns exclusive use of a phone and PIN to one
user profile exclusively.
•Dialing by Name - Maps user profile names to extensions or IP
addresses. This call list contains NetVision Phones, NetVision
Data Phones, other IP telephones, PBX extensions and outside
phone numbers.
•Speed-dialing - Stores phone numbers in 100 speed-dial locations.
Users can store any phone number. (Phone or user profile access to
stored numbers is dependent on the phone configuration.)
•Caller ID - Displays the caller’s name or IP address for an incoming call
from a NetVision Telephone.
•Optimized voice quality - Converts voice to digital data packets and
back to voice to achieve high-quality audio.
•Multifunction capability - Supports simultaneous voice, messaging and
data functions.
•Rechargeable battery - NetVision Phone ships with a rechargeable
Lithium-ion battery.
Data Phones with software version 2.00-25 and hardware version 4.0 are
documented in this manual.
NetVision Phone Administrator version 2.2 is documented in this manual.

Introduction
NetVision Phone Product Reference Guide 3
1.2 User profiles
User Profiles contain customized levels of access to phone features.
Passwords or personal identification numbers (PINs) control access to
User Profiles.
Use the NetVision Phone Administrator to create User Profiles and to
download them to phones.
User Profiles:
•assign a feature set to a specific user
•customize access to intercom groups
•define class-of-service as IP or gateway
•customize access to phone menu options
•customize scanner and browser function.
There are two user profile classes: general user, a person using
the phone day-to-day, and support personnel for which there are three
reserved profiles.
When first powered on and the phone requires a PIN, the user presses FCT,
NAME to view the log list or list of profile names authorized to use the phone.
Included in the log list are the reserved profiles Setup, Support and Symbol.

Introduction
4 NetVision Phone Product Reference Guide
The log list contains the user profiles assigned to the phone and the Setup,
Support and Symbol profile names.
1.3 Folder Styles
The Administrator organizes NetVision phones within folders. Choose one of
two folder styles for NetVision Phone folders:
•Shared
•Personal
All NetVision Phones defined on the Phone Book panel of the Administrator
are either shared or personal.
Profile Name User Class Description
NVPhone General user When logged on with this profile, users
have access to the features described in
the User Guide. The NetVision Phone
Administrator replaces this profile name
when it downloads configuration data to
the phone.
site-defined General User Name, PIN and access to phone features
defined by site administrator.
Setup Support
Personnel
Reserved for site personnel. PIN is 8647.
This profile cannot make phone calls or
access Web Client applications.
Symbol Support
Personnel
Symbol Customer Support personnel
user profile.
Support Support
Personnel
Symbol Customer Support personnel
user profile.

Introduction
NetVision Phone Product Reference Guide 5
1.3.1 Shared Style
In a Shared-style folder, each NetVision Phone in the folder contains the
same list of User Profiles. PINs provide access to the User Profiles. A user
takes any NetVision Phone and logs on with an assigned name and PIN.
The user can customize the User Options.
A user can log on a User Profile to only one phone at a time in a shared
folder. The NetVision Phone handles subsequent attempts to log on
differently according to the setting of the Rem Dup IP parameter. See
Appendix B for details.
Each NetVision Phone listed in a Shared folder derives its IP address from the
logged-on user name.
A Shared folder cannot have duplicate PINs or 0000 PINs.
1.3.2 Personal Style
In a Personal-style folder, the NetVision Phones have static IP addresses.
The phone requires users to logon with a Name and PIN before it initiates
any calls. Phones in a Personal style can use the Web server to access data
applications before logging on. If the PIN is 0000, the phone automatically
logs the user on when the phone is powered on. The default PIN for Personal
phones is 0000. The only sharable PIN among Personal-style phones in a
folder is 0000.
Each NetVision Phone listed in a Personal folder has a permanently-assigned
IP address.
1.4 Dialing by Name (Call List)
This feature frees users from memorizing IP addresses or extensions.
The phone displays the call list when the user presses NAME. The user scrolls
through the list to dial another user.

Introduction
6 NetVision Phone Product Reference Guide
1.5 Telephony Styles
NetVision Phones communicate in two different telephony modes.
•In gateway telephony, each phone performs as an extension of the PBX.
In this telephony style, the phone can dial any extension or outside
number and the POTS telephony gateway routes the calls to the PBX or
to the PSTN directly.
•In IP (peer-to-peer) telephony, each phone dials other IP-network
telephones over the Spectrum24 data network. In this telephony style,
the phone dials the IP address of another telephone in a point-to-point
connection. IP (Internet Protocol) routers make voice communications
over the Internet possible.
Only NetVision Phones with gateway permission can call traditional
telephones (off-IP-network extensions) through the gateway. NetVision
Telephones with IP telephony can only call other H.323 devices
(such as NetMeeting and NetVision telephones) through the IP network.
1.5.1 Gateway Telephony
NetVision Phones use the gateway to connect a Spectrum24 wireless network
to a corporate telephone system.
When a user selects a name or dials a traditional PBX extension on a
NetVision Phone setup for gateway telephony, NetVision Phones connect the
call through the gateway.
The NetVision Phone Administrator maps PBX extensions to NetVision Phone
user profiles.As a network device, each NetVision Phone has a unique
IP address. The name directory containing the extensions becomes part of
the configuration downloaded to each NetVision Phone. The gateway
between the Spectrum24 data network and the traditional telephone system
(PBX) maps extensions to non-IP phones, and maps names to IP addresses
and extensions.

Introduction
NetVision Phone Product Reference Guide 7
When dialing a name or extension, the mapping is transparent to the user.
A NetVision Phone user can make and receive a call over a standard Public
Switched Telephone Network (PSTN).
The gateway routes an outgoing call to the PSTN. For an incoming call,
the telephone system accepts the call, routes it to the gateway and the
gateway routes the call to the NetVision Phones using the extension
to IP address mapping.
Refer to Appendix D for information on available gateways.

Introduction
8 NetVision Phone Product Reference Guide
1.5.2 IP Telephony
Each NetVision Phone requires a unique Internet Protocol (IP) address. In IP
telephony, NetVision Phones use IP addresses in the same way conventional
telephone systems use telephone numbers. Configure NetVision Phones with
IP subnet masks and router IP addresses.
When a user selects a name from the Names directory on a phone setup for
IP telephony, the NetVision Phone connects the call over the data network
using IP addresses. Users can also dial IP addresses explicitly, dialing full or
partial IP addresses, to place a call.
The * and # keys are the IP dialing and intercom access keys respectively for
NetVision Phones assigned to use IP telephony.
In a telephone call between two NetVision telephones, if one NetVision
telephone is restricted to IP dialing, the phone makes the call IP telephony.
Refer to Appendix B for instructions on IP dialing.

Introduction
NetVision Phone Product Reference Guide 9
1.6 Intercom Mode
In intercom mode, one NetVision Phone calls several other NetVision Phones
over the Spectrum24 network. In this telephony style, the phones function
like “walkie-talkies,”in that only one user can speak at a time while other
users listen.
The NetVision Phone Administrator organizes NetVision Phones into intercom
groups. Phones in the same group receive intercom calls together, over the
group channel from any NetVision Phone on the system. Only phones
assigned to the group answer the intercom.
Intercom telephony uses multicast addressing to call multiple phones
over the Spectrum24 network. Only NetVision telephones participate in
intercom calls.
In an intercom call, only one user can talk at a time during an intercom call.
The rest of the participants listen. The phone gives up transmit mode when
the user stops talking allowing another user to start speaking.

Introduction
10 NetVision Phone Product Reference Guide
1.7 Related Publications
For more information about the NetVision Data Phones, refer to these other
Symbol publications:
•NetVision Phone User Guide
•NetVision Phone Administrator
For more information on Spectrum24 networks and other requirements for
the NetVision Data Phone, consult these publications:
•Spectrum24 Access Point User Guide
For information on H.323 standards, visit:
http://www.databeam.com/standards/index.html
http://www.radvision.com/info/

NetVision Phone Product Reference Guide 11
Chapter 2 Phone Administrator Requirements
2.1 System Requirements
Confirm that the computer running NetVision Phone Administrator meets the
following minimum hardware and software requirements.
2.1.1 Hardware
•Pentium 233 MHz with 96MB RAM or higher
•CD-ROM drive
•Monitor and video adapter with of 256 colors and 800x600 resolution
•Optional network interface for RF (radio frequency) updates
(Ethernet card and suitable Spectrum 24 connection).
2.1.2 Software
•Windows 95, 98 or NT version 4.0
•TCP/IP protocol installed and configured.
2.2 Installing NetVision Phone Administrator
To install NetVision Phone Administrator:
1. Close any open applications on the Windows NT desktop.
2. Insert the NetVision Phone Administrator CD into the computer CD drive.
3. Open the NVPADMIN folder on the CD using NT explorer.
4. Double-click the Setup icon. The install program displays Welcome to the
NetVision Phone Administrator Setup.
5. Click on Next. The utility installs with no additional user input.
SETUP makes an entry in the Start Menu for the NetVision
Phone Administrator.
6. Click Finish.

Phone Administrator Requirements
12 NetVision Phone Product Reference Guide